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Understanding the

Importance of Nonverbal
Communication
Jan Hargrave
www.janhargrave.com

Understanding the Importance of
Nonverbal Communication

Scientific fact that persons body gestures
give away his true intentions

Over 90% of all face-to-face
communication is nonverbal
Understanding the Importance of
Nonverbal Communication
Actions Speak Louder Than Words
Conveys true feelings and attitudes

55% body language
38%voice inflection
7% actual words
Understanding the Importance of
Nonverbal Communication
Understanding the Importance of
Nonverbal Communication

Jan Hargrave
Body Language Expert, Author:

Let Me See Your Body Talk
Judge the Jury
Freeway of Love
Strictly Business Body Language
Poker Face

Understanding the Importance of
Nonverbal Communication
Questions to determine your existing
knowledge of nonverbal communication

Back and forth stroking of the chin signifies
Jingling money in pockets signals...
Excessive use of left hand movements
implies...
Placing hands in a steeple gesture
indicates

Understanding the Importance of
Nonverbal Communication
Secrets to the Handshake (palm power)
First Impressions
Palm-up position
Palm-down position
Palm-closed-finger-point position
Vertical position

Entrance/Exit handshakes
Anchoring during the handshake
Shoulder position during the handshake

Understanding the Importance of
Nonverbal Communication

Arm motions
Reveals clients underlying attitude
Defensiveness vs. receptiveness
Proper arm crosses
Options for relaxing clients defensiveness
Hands behind head (dominance)
Hands on hips (readiness)

Understanding the Importance of
Nonverbal Communication

Recognizing Dishonesty/Honesty
Gestures
Stem from childhood hand-to-face habits
Eyes, voice inflection, hand gestures
Give 4 statementsaudience determines
which one is a lie
Nose touch, eye touch, ear touch
(manipulators)
Honesty gestures

Understanding the Importance of
Nonverbal Communication

Negative Body Language Gestures

Clenched fists: aggression
Crossed arms: defensive
Leaning away: disinterest
Fidgeting objects: nervousness
Lack of eye contact: insecurity

Understanding the Importance of
Nonverbal Communication

Positive Body Language Gestures

Leaning in closer: interest
Hand steeple: confidence
Direct eye contact: sincerity
Firm handshake: assertiveness
Head tilt: interest
Nonverbal feedback: respect


Understanding the Importance of
Nonverbal Communication

Jan Hargrave
www.janhargrave.com
jan@janhargrave.com


(view quiz on site: www.janhargrave.com
to determine how much knowledge youve
gained from this webinar)
http://www.janhargrave.com