First flight

First Flight Couriers came into being on Monday, 17th November 1986. It all began with the
setting up of three offices at Kolkata, Mumbai and Delhi.

The overwhelming response from customers was not just a dream come true, but the fruits of an
early realization and recognition of the tremendous potential that the Indian subcontinent offered
in terms of market size.

It was the foresight and dynamism of the Founder Chairman and Managing Director, O. P. Saboo
which created a spring board for the organization to catapult into what it is today – India’s
Largest Domestic Courier Company.
• 930 First Flight Offices across India
• 2208 Authorized Collection Centers
• 452 Franchisee Locations
• Serving over 5000 Pin code Destinations across India
• Dedicated Workforce of over 10000 plus employees
• Strategically located 8 own International Offices
• Serving over 220 countries globally
The fast paced growth and widening network is the outcome of four basic beliefs:
• Speed
• Safety
• Reliability
• Economy
As a natural corollary to its growth endeavor, First Flight is in the process of setting up a large
scale integrated Logistics Division to offer an entire gamut of Warehousing, Inventory
Management, Supply Chain Services and Distribution Channels, thereby providing total end-to-
end solutions to customers.

In keeping with times, First Flight continues to invest substantial effort in building a State-of-
the-Art Super Information Technology highway.

First Flight’s commitment to corporate excellence and its yearning for making it a common
household name opens floodgates of opportunities and challenges and to meet it head on, shall be
the corner stone of its philosophy.
First Flight Couriers Ltd: we handled the end to end situation for
all customers:
Serving over 5000 Pin code Destinations across India Dedicated Workforce of over 10000 plus employees
Strategically located 8 own International Offices Serving over 220 countries globally The fast paced growth and
widening network is the outcome of four basic beliefs: Speed Safety Reliability Economy As a natural corollary to its
growth endeavor, First Flight is in the process of setting up a large scale integrated Logistics Division to offer an
entire gamut of Warehousing, Inventory Management, Supply Chain Services and Distribution Channels, thereby
providing total end-to-end solutions to customers.

COMPANY OVERVIEW
First Flight Couriers Limited provides courier and logistic services. The company offers domestic and international
courier services; warehousing, inventory management, supply chain, and distribution channel services; and pickup
request, email tracking, and line haul services. First Flight Couriers Limited was founded in 1986 and is based in
Mumbai, India with additional offices in Kolkata, Mumbai, and Delhi.

Domestic Service:
1. Range of product
Letter of Credit Management: A unique product exclusively designed for the banking sector.
All leading Nationalized and International banks patronize us for their value additions and we
facilitate the total transaction.

COD Facility: We offer the facility of collection of payment for the goods on delivery.

To-Pay Charges Collect Facility: We offer the services on agreement to collect the courier
charges from the consignee.

Privilege Card: A concept similar to the Debit Card. a one time prepaid cash discount
scheme offered to walk in clients.

Emotional Bond: A novel concept that helps to maintain and strengthen your personal
and / or business relationships. We deliver bouquets and greeting cards, cakes and sweets
along with your emotions, on your behalf.

2. Customized Services
Centralized or decentralized billing facility as per the direction of the client

Round-the-clock delivery on request

Residential deliveries on Sunday on request

Instantaneous electronic confirmation of delivery through website

Innovative, thoughtful and customized courier service to reach out to your near-and-dear
ones through 'Emotional Bond'
 Total Custodianship of shipments through express transportation by own aircraft.

3. Value Added Services

Proof of Delivery (POD): We are pioneers in this service. We provide 100 per cent Electronic
/ Internet based Proof of Delivery. We also make available hard copy of POD on request.

Customs Clearance: First Flight offers a range of import and export clearance services.

Reverse Pick Up Facility : A unique scheme to facilitate pick of shipment on request.

Scope of Services
The focus of the company is to cater to the needs of all sorts of customers. The scope is as
follows :
Express

Dox Non Dox

Domestic Express Mode (Documents and Non-documents): A guaranteed and prioritized

upliftment through our own aircraft and /or by the fastest and first available commercial airline
and surface mode. Wherever air routes apply, a Courier accompanies your load to destination
and ensures immediate retrieval from the Airport and delivery effected in the least possible
time.
Tariff W.E.F 1st July 2008
Zone / Sector Tariff (in Rs)
100 gm 250 gm 500 gm Addl. 250 gm and part
thereof
Intra City 20.00 25.00 30.00 8.00
Within Region* 30.00 40.00 45.00 12.00
Rest of India 65.00 75.00 90.00 25.00
North East 80.00 90.00 110.00 30.00
* Details of Regions:
1) Region 1 - South: T.N., Kerala, A.P. & Karnataka
2) Region 2 - West: Maharashtra, Gujarat, Goa, Indore (only).
3) Region 3 - North: Delhi, U.P. (East & West), Punjab, Haryana, J&K, Rajasthan, and M.P.
4) Region 4 - East: West Bengal & J. O. B.
5) Region 5 - North East: Assam & all of the North East.

Fuel Surcharge 20% mandatory (raise linked to barrel prices) Service Tax Extra as Applicable

Non-Documents / Parcels Surcharge Rs. 10/- extra per Consignment note

Satellite stations Rs. 20/- extra

Special Service Charges:

COD Service Charges (Value of the goods - Rs. 150/- or 0.5% of the declared value
to be collected from consignee) whichever is higher. (Excluding D.D. Charges).
To-Pay Service Charges (Charges to be
- Rs. 100/-
collected from consignee)
Automatic Risk Coverage:

For documents and parcels, the actual loss or Rs. 5,000/- and Rs. 10,000/ respectively,
whichever is less.
Automatic Risk Coverage Surcharge:
For all non-documents (parcel)of value Rs. 10,001/- to Rs. 20,000/- Rs. 5/-
For every multiple of Rs. 10,000/- or part thereof Rs. 5/-
Consignor shall not be entitled for a claim, if he holds a marine policy.
Value limit of acceptance is Rs. 1,00,000/-
Volumetric Weight:

Dead/Dry weight or Volumetric weight whichever is HIGHER should be taken while

calculating the rates. Formula for arriving at Volumetric Weight.:

International:

First Flight brings the same quality of service and value enjoyed by our domestic customers to
international shipments. Along with on-time deliveries, we also give extra importance to the
safety of your products. Therefore our customers can be relieved of all worries while dealing
with us.

International

Express Cargo

Dox Non Dox

Express Documents

Weight Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Standard Up
Rs. 165/- Rs. 385/- Rs. 880/- Rs. 990/- Rs. 1155/- Rs. 1265/- Rs. 1375/- Rs. 1485/-
to 500 gm
Every 500
gm addl. or
Rs. 110/- Rs. 180/- Rs. 300/- Rs. 370/- Rs. 380/- Rs. 400/- Rs. 440/- Rs. 440/-
its part
thereof
** 1650/- for the 1st 500 gm; Rs. 500/- for every additional 500 gm or part thereof.
Fuel surcharge 20% mandatory.
Express Parcels / Non Documents

Weight Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Zone 7 Zone 8

Standard Up
Rs. 165/- Rs. 385/- Rs. 880/- Rs. 1100/- Rs. 1265/- Rs. 1375/- Rs. 1485/- Rs. 1595/-
to 500 gm
Every 500
gm addl. or
Rs. 110/- Rs. 180/- Rs. 300/- Rs. 370/- Rs. 380/- Rs. 400/- Rs. 440/- Rs. 440/-
its part
thereof
** Rs. 1950/- for the 1st 500 gm; Rs. 600/- for every additional 500 gm or part thereof.
Fuel surcharge 20% mandatory.
• Maximum weight of one package should not exceed 30 kg (for Express Shipment).
• Automatic Risk Coverage: For documents and parcels, the actual loss or Rs. 5,000/-
and Rs. 10,000/- respectively whichever is less.
• Automatic Risk Coverage Surcharge:
 For all non-documents (parcels) of value
Rs. 5,001/- to Rs. 10,001/- : Rs. 10/-

For every additional Rs.10,000/- value or part thereof : Rs. 10/-

➢ Non-document (parcel)valued over Rs. 25,000 for gift item and Rs 50,000 for
samples is not acceptable.

Paper work for Non-documents/heavy shipments:

All Non-documents / Heavy Shipments must be accompanied by Invoice / Declaration, which

should be typewritten on Company letter head and should be in one original and 7 copies duly
completed with company seal and authorized signature.

Volumetric Weight:

Dead/Dry weight or Volumetric weight whichever is HIGHER should be taken while calculating
the rates. Formula for arriving at Volumetric Weight: