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Xerox Document Analytics Service. This service analyses the lifecycle of a printed document from creation to storage. By analysing when and why documents are printed, and how they are shared and stored, Xerox can deliver workflow automation, centralised print services or BPO recommendations. Xerox also includes, as an option, a full audit of paper across the organisation, including paper stored in filing cabinets. Analytics and visualisations are enabled through the Xerox CompleteView, Document Analytics application. Xerox Workflow Assessment Services. This three tier service starts with a high level capability and maturity assessment. Document Analytics is the second tier used, with a specific focus on workflow opportunities. This allows identification of paper-intensive processes which can be optimised. Once inefficient processes have been identified the third tier offers a more in-depth workflow study.
In addition, Xerox is building on its existing Enterprise Content Management (ECM) capabilities available through its DocuShare product, Xerox is keen to play a broader role in helping enterprises understand the unstructured paper dimension of their Big Data challenges. It is actively developing a new Workflow Automation Suite, which comprises services; software such as Xerox Content Management; ConnectKey and third party tools. Following the availability of the Xerox Ignite workflow solution for the education market, Xerox will be expanding availability of additional industry solutions for the government, financial and healthcare industries over the next 12 months. Quocirca opinion Overall, Xerox has the depth and scale of expertise to offer enterprises a broad, holistic approach to managing enterprise document workflow. Its latest announcements demonstrate its continued commitment to expanding its already mature MPS offerings. It has developed a broad set of tools and services to address the long term needs of enterprises to control costs, drive productivity and enhance sustainability. As MPS engagements evolve, business process expertise will be a key enabler for next generation contracts, as enterprises look to optimise and connect disparate paper-driven business process silos. Xeroxs Workflow Automation Services is addressing these needs, and together with its BPO capabilities, Xerox is already well positioned to tackle the optimisation of business critical processes. To enable enterprises to harness the value of their paper based information, next generation MPS providers will need to offer broader ECM capabilities. This demands the provision of ECM services that offer intelligent document capture and content analytics to help businesses gain better insight across all enterprise content. Leveraging MFPs to automate document workflows will be key to managing paper content more effectively. Xerox has developed a strong proposition for business process automation around the integration of its ConnectKey MFPs with its DocuShare product. However, penetration of Xerox DocuShare is relatively low in the large enterprise space, which presents an opportunity for Xerox to expand the profile and capabilities of its new Workflow Automation Suite. This will be vital in increasing its mindshare in a market where competitors such as HP Autonomy and Lexmark Perceptive are strengthening their integrated ECM and MPS propositions. Meanwhile, Xeroxs BPO and ITO offerings hold promise for the future as enterprises become more aware of the potential benefits of extending their MPS contracts to these areas. Quocircas research indicates modest, but growing interest in using a single provider across MPS, BPO and ITO. As the market develops this will be an opportunity for Xerox to expand its enterprise footprint, and also attract new customers.
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