%&A!

' ()AKAS& S*+

#$%&':%(&&)*++*, Engineer Career Objective: Seeking a position of a Support Engineer to serve as the first level of contact for all desktop
or general windows issues and also as the escalation level for other issues into various levels.

Mobile: n!i" Des top Support E--"il: sgb."nupr"k"s./li0e.1o-

Experience Summary:
> > > Total 1.1 Year of Experience as Support Engineer. Worked as Desktop Support Engineer (Semi Voice) in Wipro nfotech through the !a"roll of #agna nfotech !vt $td. %angalore. &rom 'ug ()*+ to &e, ()*- (. #onths). Worked as S"stem 'dministrator in mpulse nternetworks Technolog" Solutions/ %angalore from 0an ()*+ to 0ul" ()*+ (1 #onths).

Knowledge Domain:
Windows Server Administration S ills > nstallation of Windows Server ())2 3perating S"stem. > 4reating $ocal 5ser 'ccounts in 4lients and Servers. > 4reating Domain 5ser 'ccounts in Servers with implementing the !assword !olicies. > 4reating 6roup !olicies in servers and appl" them to meet the re7uirements. > nstalling D8S and creating 9ones in D8S servers. > nstalling S (We, server)/ creating and managing We,sites. !etwor ing S ills > 4oncepts of 3S reference model for data transmission. > :nowledge on !v- addressing format and Su,netting. > :nowledge on 8etworking Devices as Switch/ ;outer/ <u, and ;epeaters. > nitial 4onfiguration of 4 S43 ;outers and Switches. > :nowledge on Static ;outing and ;outing !rotocols. > :nowledge on V$'8=s and nter V$'8 routing. > :nowledge on 8'T/ !'T and '4$=s. > :nowledge on VT! and ST!.

Certi"ication
> Cisco Certified Network Associate in 2013. ( 4S43*(-)->)*). > A+ and N+ Networking Course in 2008 from Suwega Software Tec no!ogies" #anga!ore.

#ec$nical s ills:
3perating S"stems Suites #ail !ackage 'ntiAVirus $anguages D% $anguage ? Windows @p and Seven/ 5,untu $inux. ? #S 3ffice ())1/ ()*) (Word/ Excel/ !ower !oint)/ 3pen 3ffice. ? $otus 8otes 2.) ? S"mantec 'ntiAVirus. ? 4/ 4BB/ !<!. ? SC$/ #DSC$.

Education:
> #.4.' from Dr.'m,edkar nstitute of Technolog"/ %angalore in the "ear ()*( with .EF. > %.4.' from 5niversal 4ollege ('ffiliated to %angalore 5niversit") in the "ear ())1 with .EF. > !.5.4 from S0;4/ %angalore (State %oard/ :arnataka) in the "ear ())- with E2F. > S.S.4 from Sri 'uro,indo Vid"a #andir/ %angalore in the "ear ())) with .*F.

BHANU PRAKASH S.G, Desktop Support Engineer - Mobile: n!i" #$%&':%(&&)*++*, E--"il: sgb."nupr"k"s./li0e.1o-

Wor Experience:
$eskto% Su%%ort &ngineer ' ()*+, )nfotec " #anga!ore. > 'ttending da"AtoAda" pro,lems at end user. > nstallation of 3perating S"stem like Windows @p/1 G Windows server())+ on different hardware platform. > Trou,leshooting hardware related issues > Desktop and application support for all 5ser=s. > 4oAordination with vendor for solving hardware and network related issues. > 5pdating securit" features/ patches and 'ntivirus updates on desktop. > 4onfiguration of network printers/ Scanners/ etc.. > Da" to da" activities like ,ackupG ;estore/ 'ntivirus update. > Trou,le shooting H 'ssem,ling !4=s/ !rinter 4onfiguration. > Trou,leshooting and configuring #S 3utlook. > nstalling and configuring $otus 4lients 1.).(/ 2 etc and trou,leshooting all $otus 8otes related pro,lems > !roviding ;emote Support &or the <D&4 %anks in South ndia > 'ctivating #icrosoft products like operating s"stems G #SAoffice/ etc through telephone. > !roviding assistance in a pleasant and professional manner over !hone/ EAmail/ 4hat and ;emote Desktop. > 4reating 5sers in 'D ())+ and adding with groups > 5ser id management password reset account lock out > > > > > 'ppl"ing group polices for users and groups through 35 'ssigning sharing and securit" for folder sharing to all users and groups 5ser creation/ 5ser account lockout polices and password reset. Working with ServiceAdesk management tool and providing resolution Supporting the 5sers remotel" through the ;emote #onitoring tools like 8et meeting/ V84 Viewer.

)m%u!se )nternetworks tec no!og- So!utions" #anga!ore. > V$'8 configuration/ $'8 setup/ configure user profiles/ standard software install on user desktops/ handle conference rooms critical calls laptop issues. > !rinter configuration/ ! allocation/ patch update/ ;esolve and trou,leshoot desktops/ laptops issues as S"stem Engineer for several users > 'dministering and #aintaining 8etwork 4onnectivit"/ nternet access. > 4onfiguration of T4!H !/ nstallation of 'ctive Director"/ nstallation and Trou,leshooting of 8etwork !rinter. > %uilding a S"stem according to customers= needs. > <ardware #aintenance and configuration. > Trou,leshooting network pro,lems and hardware pro,lems. > 4onfiguration of Wireless ;outers.

(ersonal Dossier:
$ate of #irt . +)A)>A*>2-. *ermanent Address. 8o/ *)/ $ 6 (nd Stage/ :<% colon"/ %asaveshwaranagar/ %angaloreAE.))1>. /anguages (+0+ead" (0(rite" S0S%eak1. English (;WS)/ :annada (;WS)/ <indi (;S). 2arita! Status. Single. *ass%ort. 'vaila,le.

Declaration:
Date?

here," promise that the a,ove information furnished is true and ,est to m" knowledge.

BHANU PRAKASH S.G, Desktop Support Engineer - Mobile: n!i" #$%&':%(&&)*++*, E--"il: sgb."nupr"k"s./li0e.1o-

!lace?

Signature

BHANU PRAKASH S.G, Desktop Support Engineer - Mobile: n!i" #$%&':%(&&)*++*, E--"il: sgb."nupr"k"s./li0e.1o-