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QUALITY MANUAL
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PROCEDURE AUTHORIZATION This manual have been generated and implemented to identify the control that shall be applied by members of staff in the department when carrying out their duties ISO Team Date:

Signed: This confirms that this manual has been approved for official issue and that members of staff shall complete the tasks assigned in accordance with the mechanisms defined herein Corporate Authorization (Company Director) Date:

Signed: The manual forms part of a formal system within the company which ensure that this document is handled in a controlled manner in accordance with documented procedures. This manual will be subject to audit as part of the company policy towards quality Quality Authorization (Quality Management Rep' s) Date:

Signed:

PROCEDURE REVISION Rev. Date Section Outline of Changed Authorization

STATEMENT OF CONFIDENTIALITY This manual is for controlled circulation unless stamped "Uncontrolled Copy. The documents or extracts from documents must nor be passed or copied to other companies, agents or persons without the permission of the relevant Company Directors.

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TABLE OF CONTENT

Page 1.0 2.0 QUALITY SYSTEM STRUCTURE COMPANY PROFILE 2.1 2.2 3.0 4.0 5.0 6.0 7.0 8.0 COMPANY BACK GROUND FIELD ACTIVITIES 5 6 6 7 7 7 7 8 8 9 9 10 11 12 13 14 15 15 16 CUSTOMER SUPPLIED PRODUCT 16 16 17 17

SCOPE FLOW OF BUSINESS PROCESS VISION MISSION QUALITY COMMITMENT POLICY ORGANIZATION AND RESPONSIBILITIES 8.1 8.2 8.3 8.4 8.5 General Manager Quality Management Representatives Technical & Operation Manager Office Administration & Human Resource (HRD) Manager HSE Manager

9.0 10.0 11.0 12.0 13.0

MANAGEMENT REVIEW CONTRACT REVIEW DOCUMENT AND DATA CONTROL PURCHASING CONTROL OF

(DOCUMENT) 14.0 15.0 16.0 IDENTIFICATION AND TRACEABILITY CONTROL INSPECTION & CERTIFICATION STATUS CONTROL OF INSPECTION MEASURING AND TEST EQUIPMENT 17.0 18.0 CONTROL OF NON-CONFORMING PRODUCTS CORRECTIVE ACTION

17 18

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19.0 20.0 21.0 22.0

CONTROL OF QUALITY RECORDS INTERNAL QUALITY AUDITS QUALITY AUDIT PROGRAM TRAINING

18 18 19 19 19

23. 0 SUMMARY OF CONTROL PROCEDURES

ATTACHMENT A ORGANIZATION CHART

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AMENDMENT PROCEDURE All amendments to this manual must be authorized by the Director. Changes shall not be implemented until amendments have been formally issued. Details of changes shall be recorded/summarized on the above amendment record sheet.

MANUAL CONTROL Quality Manuals are classified as controlled or uncontrolled. Controlled types are allocated unique initial person received which is marked on the front cover. Distribution records of all marked copies is maintained via separate Preparation And Control of Documents procedure Uncontrolled copies are identical to controlled copies at time of issue. All copies are issued under the authority of the Director who is also responsible for amendment update where applicable. Uncontrolled copies are distributed for information and /or marketing purposes. Distribution is unrestricted and such copies will not be revised amended or the recipient advised of any change. Controlled copies are for daily reference and as such will be kept up to date at all times.

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1.0

QUALITY SYSTEM STRUCTURE

This manual describes the organization of the company and defines the methods used for the maintenance of the companys operation. The system is organized to comply with the requirements of ISO 9001: 2008. This manual is intended to be the companys version of the standard and basically provides policy statements against the relevant clauses. The manual is supported by a documented structure that is regulated via separate procedure no. 1100-P-002 (Preparation And Control of Documents Procedure) All managers are responsible for informing staff (by presentation and /or supplying copies) in their supervision of ALL relevant procedures and instructions including any amendments/updates and also for monitoring their implementation. Personnel should then make themselves familiar with those procedures applicable to their activities and attempt to comply in all instances. NOTE: Should customers or regulatory bodies so require, the company are pleased to offer reasonable access within the bounds of confidentiality to verify the established quality system by demonstration of applicable objective evidence.

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2.0

COMPANY PROFILE 2.1 COMPANY BACK GROUND

Inspection Expediting Certification QA/QC Services Engineering & Consultancy RBI Services Non Destructive Testing Hydrotesting Services Tank Cleaning PWHT Hardness test services UT Thickness survey

PT. Valarbi is a wholly Indonesian owned company that specialized in the Technical Inspection & Certification Services and Testing Services in the Oil, Gas, Geothermal, Power Generation and Petrochemical Industries

Supported by dynamic and highly qualified professionals graduated from the recognized Universities with a good working knowledge and professional experiences in the Engineering Technology, Inspection, Certification and Quality Management System

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PT. Valarbis reputation as a professionally honest company is based on its responsive, personal focus on clients and our commitment to put quality beyond the other concern. This Commitment has put us more than one step ahead in achieving Clients satisfaction

PT. Valarbi provides the appropriate support for each project. Our Services are tailored specifically to each client's needs, ranging from Inspection, Certification, Testing, analysis to problem-solving and consulting. We always consistent with the company's strong professional standards and ethics

2.2 FIELD ACTIVITIES

PT. Valarbi is an Indonesian based company which provides services worldwide. As


an independent organization, we offers services primarily in the Oil, Gas, Geothermal, Power generation and petrochemical Industries. 3.0 SCOPE This manual describes and defines the policy of management PT. Valarbi to operate formal Quality Assurance to perform The Provision of Oil & Gas Inspection and Certification Services that complies with the requirements of ISO 9001 : 2008 This manual is also not intended to cover the engineering design and the calibration activities. 4. 0 FLOW OF BUSINESS PROCESS Flow of business process has been generated and analyzed from initial process until delivery of services. The flow have to be a reference for all department when performed each stage of work .

5.0

VISION TO BE THE LEADING TECHNICAL INSPECTION & CERTIFICATION SERVICES COMPANY IN INDONESIA

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6.0

MISSION To achieve the above vision, the following mission have to be adhered at all time : To place in mind that the customer is the one who pay our salary To place the customer beyond the other concern Increase the technical capability Always achieve the service delivery schedule Committed to the quality concept, professionalism and system compliance

7.0

QUALITY COMMITMENT POLICY It is the policy of PT. VALARBI to operate a formal Quality Assurance system that complies with the requirements of ISO 9001: 2008. The purpose of this is to enhance our service, maintain existing business and enable the company to take advantage of new opportunities. This will result in success and satisfaction for the Customer Company and individuals. This applies to all aspects of operation so consequently all staff must be committed to this concept and practice professionalism and system compliance. This must be fundamental in all work. Undertaken and practiced daily in all activities wherever the workplace is. The quality system will be closely monitored both internally and by outside bodies to ensure we do maintain it so continual improvement is essential. We must all work conscientiously to any documented procedures. Management will establish and regularly review the achievement of quality objective. In the event this is impractical either short term or long term please advice accordingly. Do not deviate unless appropriately authorized.

Kamiludin Director This policy is to be communicated to ALL staff upon appointment advised by staff by way of presentation/training activities and also by being permanently displayed around company premises. It is important that ALL staff understands and attempts to comply with this policy at all times.

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8.0

ORGANIZATION AND RESPONSIBILITIES Attachment A is an Organization Chart. 8.1 General Manager Responsible to: Director He has the responsibility for the day to day running and the commercial functioning of the Company, its growth and response to market trends. His duties include:(a) Taking the appropriate action to ensure that the Company operates within the Law and complies with the Health and Safety at Work. To ensure that proper and appropriate staffing levels are maintained in order to provide the services specified. Maintaining Company profit and ensuring that finances are contained within budgetary limits. Determining the Company Policy, commercial integrity and the protection of confidentiality. Day-to-day supervision of contracts operated by the Company and monitoring the Companys commercial performance through the production of monthly financial reports for the Board of Directors. Preparation of Company tender proposals to clients, concerning Company future workloads and to negotiate on the Companys behalf to obtain contract for technical services. Organization and control of the general administration office and to provide administrative support to the technical staff. Ultimate responsibility for standard of workmanship systems and service. Nominate a Quality Management Representative with responsibility to implement and maintain the Quality system. Ensure all aspects of the company health and safety policy. Responsible for the processing of all tender, including to prepare bid document and its attachment

(b)

(c)

(d)

(e)

(f)

(g)

(h)

(i)

(j) (k)

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(l)

Communicate with finance institution bond/performance bond available.

to

have

the

bid

(m)

Maintain the bid document and the list of quotation/bid proposal that have been submitted Prepare the Project execution sheet soon the contract awarded. Ensuring that the system of project numbers exists to uniquely identify a project for administration purposes Assist Director to distribute the questionnaire to have the client feed back.

(n) (o)

(p)

General Manager is act as accountant. It is responsible for the processing of all financial requirements of the Company, including payment of salaries and invoices, and the preparation of invoices and accounts to clients for their payment. All payments of invoices must be duly authorized by the Director prior to payment. Client accounts will also be prepared under the guidance of the Director and as required by the contractual documents. As a Finance & Accounting is also responsible to the Director for the production of monthly financial progress statements so that the commercial operation of the Company may be monitored by the Director in respect of profitability and the relationship to budgetary forecasts.

8.2

Quality Management Representatives Responsible to: Director and General Manger He has the responsibility for advising the General Manager and Director on the formulation of Company Quality Policy and then to observe and audit the Companys performance in light of that policy. The Quality Management Representatives shall ensuring that processes needed for the quality management system are established, implemented and maintained. The Quality Management Representatives shall reporting to Director on the performance of the quality management system and any need of improvement.

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The Quality Management Representatives shall ensuring the promotion of awareness of customer requirements throughout the organization. His duties include:(a) Responsibility for coordinating the implementation of the Quality Manual together with the quality records. Ensuring that Company staff are motivated towards the need for, and the value of, documenting their activities in the form. Auditing the implementation of Procedure and advising on any remedial action as necessary, and recording results of action taken. Ensuring that audits are carried out as defined. Maintaining records and associated certificates pertaining to quality control. Attending the Quality Review Meeting and preparing and issuing the report of that meeting, together with copies of audit reports as necessary.

(b)

(c)

(d)

(e)

8.3

Technical & Operation Manager Responsible to : General Manager He is responsible for the day to day operations of all project. Responsible for providing staff of the appropriate caliber and expertise to man specific projects having been provided with a definition of the type of engineer and/or surveyor required, together with the levels of qualification and experience needed to fulfill the task. He is responsible for the administration of all project and informing the Office & Administration Manager of the current status of assigned personel.

(a)

Ensuring that resources exist for the Company to discharge its contractual obligations. This will be completed in liaison with the Director. Day to day implementation of contract requirements wit respect to manpower and equipment. Ensuring that the projects commercial performance is monitored.

(b)

(c)

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(d)

Assisting the General Manager in the preparation to tenders and bid documents. Assisting the General Manager in the day to day organization and control of administrative support to the project and technical staff. Ensuring that the issue of project documentation is as required. Ensuring that project Health and Safety is maintained. Ensuring that the Companys professional obligations are discharged in a suitable manner and that staff disciplines are maintained. Ensuring client liaison and discussion as necessary. Ensuring that the quality procedures are complied with at project level and to report any non-compliances or variances to the General Manager.

(e)

(f) (g) (h)

(i) (j)

8.4

Office Administration & Human Resource (HRD) Manager Responsible to : General Manager The Office Administration & HR Manager is responsible for Company facilities to complete the administrative tasks and to support the project staff also for arranging internal approval and dispatch of formal offers of employment to candidates submitted by the Authorized Departmental Head. Also responsible for any variation in terms and conditions during a persons employment and the details required at employment terminations. It is responsible for advising the Salaries Department of new personnel, and changes in conditions and terminations. This activity is controlled on a day to day basis. The duties are further outlined in Procedure reference 1200-P-001 and 1200-P-002

Internal Internal facilities include the provision and administration of :(a) Office facilities.

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(b)

General stationery and photocopying facilities. This will include any pre-printed forms for project reporting purposes. Ensuring that time sheets and the applicable expenses claims are produced at the required time. Ensuring that travel arrangements are made for staff and allocating the correct level of subsistence to a member of staff. Ensuring that short term accommodation is obtained for site staff when visiting Head Office. Providing suitable record storage for all administrative records and project files.

(c)

(d)

(e)

(f)

External (a) Ensuring that transport and travel arrangements are made for projects within Indonesia and overseas and ensuring the costs are correctly allocated to Project Number. (b) Ensuring that arrangements are made for short term accommodation and/or payments to staff on projects as defined by terms of agreement with employees and thereafter allocation the costs as necessary to the client account. Advising the Technical & Operation Manager of any disciplinary action that should be taken against a member of staff for failing to comply with administrative requirements. Perform purchasing activity including issuance Purchase Order/ Service Order.

(c)

(d)

8.5

HSE Manager Responsible to : General Manager HSE Manager is responsible for monitoring the effectiveness of the health and safety policy at each location and shall ensure that any necessary improvements are introduced. His/Her duties include : (a) Consider all safety recommendations submitted by company personnel.

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(b)

Ensure that personnel receive safety training to the extent required by their duties. Shall introduce any necessary safety policies and procedures. Shall advise on the provision and use of appropriate protective clothing and safety equipment. Organizing the administration required to enable Health and Safety documentation to be maintained up to date Shall liaise with Government Health and Safety Inspectors in the execution of their duties.

(c) (d)

(e)

(f)

9.0

MANAGEMENT REVIEW The established quality system will be formally reviewed at least twice per annum to measure suitability and effectiveness against the declared policy and objectives. To supplement this an ongoing record will be maintained of observations, problems, potential weaknesses and any customer complaints. The purposes of these actions is to ensure services actually satisfy customer expectations, ISO 9001 : 2008 requirements, identify any trends, potential problem areas or aspects, ensure that corrective action is implemented/effective and that the application of the system is enhanced or improved to the companys benefit. The formal review which involves all management also ensures that all personnel are made aware/reminded of necessary aspects and their role and involvement in the maintenance of the quality system and the third party registration. Minutes of these reviews are maintained as objective evidence. Further detail of management review including the meeting agenda to be assessed and discussed shall refer to the procedure 1100-P-007 (Procedure For Management Responsibilities) During the management review meeting, a review of the quality records of all other PT. Valarbi offices that have been assessed and to operate the quality system, and therefore are under the head office scope of assessment, will also be carried out. The results of the review will be recorded in the management review meeting minuets.

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10.0

CONTRACT REVIEW Contract review is regarded as a preventative activity undertaken to avoid or minimize misunderstandings or complications at a later date. Documented procedures are maintained to ensure in all instances that customer requirements budget and perceived expectations are adequately documented and addressed. These also cater for the co-ordination planning and preparation of subsequent activities. The prime purpose of this is to ensure that all requirements are adequately defined to remove any ambiguity, are with the companys scope and capability, can be supplied at economic cost and that resources are available to meet expectations. All amendments to contract are addressed similarly. Contract review will normally take place: (a) On receipt of contract in accordance with 1300-P-002 (Procedure For Contract Review and execution) Prior to commencement of work by issuance of form 1300-F-003 (Form For Project execution sheet) On receipt of any amendment.

(b)

(c )

Evidence that the above reviews have been completed will be placed in the appropriate contract file.

11.0

DOCUMENT AND DATA CONTROL All documents and data stored in soft copy or electronic media relating to the achievement of service quality, in which include computer and hard disk, as long as possible shall be made in either hardcopy or printed, or at least a back-up shall be made and kept by appointed personnel. Procedure For Preparation And Control of Documents shall refer to procedure no. 1100-P-002. This is supplemented by distribution logs to ensure that pertinent issues of all documents are available where they are needed, that documentation and data status is very clear and that obsolete or superseded issues are promptly removed. A document or data is needed where its absence is likely to affect achievement of the required standard of quality. Changes in documents and data are also all reviewed and approved whilst still taking due account of the amendment in relation to ISO 9001 : 2008. All internally produced quality related documents and data will be numbered and prefixed by the companys unique identification. National and international

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standards will be identified by reference number. Master lists of all will be maintained. These will illustrate the latest issue status.

12.0

PURCHASING Procedures are maintained to ensure that purchased good/services conform to specified requirements and that any sub-contracted services comply with the company quality standards. Sub contractor and supplier assessment and performance monitoring is an integral aspect of this function. Relevant records being maintained to demonstrate this. Purchase Order / Service Order (PO/SO) documents are reviewed and approved for both content and value by competent and authorized personnel prior to dispatch or placement in accordance with procedure 1400-P-002 (Procedure For Purchasing) or procedure no. 1400-P-003 (Procedure For Subcontract). Where required in any contract the customers need to verify purchased products at source is fully considered and included in the PO/SO documents where applicable. Copies of all PO/SO raised along with any amendments are maintained.

13.0

CONTROL OF CUSTOMER SUPPLIED PRODUCT (DOCUMENT) Whenever items such as documents or other materials are supplied to the Company by a client, actions must be taken to maintain that submission. Once documentation has been received into the Company it is the responsibility of the Company to ensure that data is neither lost or damaged. The form 1100-F-013 Form External Documents List is sample for recording external documents, other form may be used for convenience.

14.0

IDENTIFICATION AND TRACEABILITY Controls are maintained to ensure all document are identifiable and traceable. All Code, Standard, and Reference List are recorded on Form 1600-F-001. All procedure and Form are recorded in Master List of Documents (1100-F-015). The form 1100-F-013 Form External Documents List is sample for recording external documents, other form may be used for convenience.

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15.0

CONTROL INSPECTION & CERTIFICATION STATUS All incoming items (reports) are subject to be reviewed/verified by Technical & Operation Manager or his delegated. This is required to maintain/prove product or workmanship standard and quality. The means of review/verification of incoming products will vary according to the known quality standard of the source of the product, the type of products or the requirements of the specific product. Completion of contract is not confirmed until compliance to specified requirements in all respects has been confirmed and documented appropriately. All records necessary to provide evidence of achievement of this are obtained. Procedures are in force to ensure that all activities are fully monitored and recorded in accordance with customer requirements and company procedure..

16.0

CONTROL OF INSPECTION MEASURING AND TEST EQUIPMENT It is the policy that equipment used in inspections and owned by PT. VALARBI will at all times ensure that such equipment is suitable for the purpose, free from defects and where required is at all times within its calibration cycle. The Technical Operation Manager prior to issue to surveyors will undertake this responsibility and will maintain records of calibrations of PT. VALARBI owned equipment. Where equipment requires calibration then the Quality Management Representative will select a Testing Laboratory that is accredited and/or that there is full trace ability to National Standards.

17.0

CONTROL OF NON-CONFORMING PRODUCTS Should a non-conformance situation be identified in as much as the Company may have supplied a service outside the specified requirements, then the client shall be informed in order that the situation may be discussed and a decision made as to what action should be taken to correct this non-conformance. All decisions and actions will be made by the Authorized Departmental Head. All non-conformances are recorded and retained within the contract documentation and in accordance with 1100-P-005. Any item which is presumed to be in a non-conformance situation which does not conform to specified requirements must be clearly identified with its condition or status, segregated/isolated where practical and recorded appropriately.

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18.0

CORRECTIVE ACTION If during working activities a situation is identified as being outside the specified requirements then a separate set of actions must take place to ensure that either a decision is obtained from the appropriate Manager or Director. These actions must be taken to ensure that the Company continues to comply with the specified requirements as laid down in relation to a particular instance. It is essential that all non-conformities (workmanship standards system problems product reliability and staff response/performance) or any identified discrepancies are reviewed on a regular basis, trends observed and reacted to and effective corrective action taken, both short term to satisfy immediate requirements and long term to prevent reoccurrences. Customer complaints are recorded within the company register and are reviewed by the Director on a monthly basis. Corrective actions are implemented in accordance with 1100-P-006.

19.0

CONTROL OF QUALITY RECORDS Records of all quality related activities are established as appropriate and retained as objective evidence of achievement of both quality standards and maintenance of the quality system. All records made are identifiable to customer/system type individual activity and or specific subject. They are all retained for defined periods in a legible form. Strict precautions are taken to ensure security and confidentiality of the records against unauthorized access loss or deterioration. Quality records are maintained in accordance with 1100-F-011. Procedures for the control of Quality Records are contained within the appropriate Procedure 1100-P-003.

20.0

INTERNAL QUALITY AUDITS Internal quality audits are primarily actioned and conducted on a regular basis to verify that all defined and required activities are addressed appropriately and that actions comply with planned arrangements, this provides a check on system effectiveness and identifies operational weaknesses or problem aspects. As a general rule the entire Quality system is addressed at least annually in accordance with 1100-P-004. All personnel involved in this activity are suitably trained and either actively independent or appropriately disciplined to conduct the audit(s) in the manner required. The entire activity is controlled by documented procedures. These ensure that if any discrepancies are identified, that results are documented, brought

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to the attention of responsible personnel and followed up to ensure effective corrective action or response. An overview of findings is used for information as an integral feature of the Management Review meeting.

21. 0 QUALITY AUDIT PROGRAM The schedule of Quality Audits is to be carried out in accordance with the Quality audit Program 1100-F-007.

22.0

TRAINING It is the Company policy that both office and technical operation staff shall be suitably trained and experienced in the tasks they perform. The compliance with this requirement is normally established by means of reviewing the individual situation prior to its implementation. However, the situation may arise whereby individuals may require additional training or periods of experience before they are actually suited to particular project requirements. Training is carried out in accordance with 1200-P-002.

23. 0 SUMMARY OF CONTROL PROCEDURES The following make up the current list of Control Procedure. 1100 - CORPORATE 1. 1100-P-001 Quality Manual 2. 1100-P-002 Procedure For Preparation And Control of Documents 3. 1100-P-003 Procedure For Control of Records 4. 1100-P-004 Procedure For Internal Audit 5. 1100-P-005 Procedure For Control of Nonconforming Product 6. 1100-P-006 Procedure For Corrective And Preventive Action 7. 1100-P-007 Procedure For Management Resposibilities 1200 - HUMAN RESOURCES 1. 1200-P-001 Procedure For Personnel Recruiment 2. 1200-P-002 Procedure For Personnel Training 1300 - BUSSINES & DEVELOPMENT AND MARKETING 1. 1300-P-001 Procedure For Handling of Tender Document and Bid Preparation 2. 1300-P-002 Procedure For Procedure For Contract Review and execution

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3.

1300-P-003 Procedure For performing quesionaire to evaluate customer satisfaction

1400 - PURCHASING 1. 1400-P-001 Procedure For Material Requisition 2. 1400-P-002 Procedure For Purchasing 3. 1400-P-003 Procedure For Subcontract 4. 1400-P-004 Procedure For assassment and evaluation of the supplier and Subcontractor 1500 - FINANCE 1. 1500-P-001 Procedure for Invoicing And Account Receivable 1600 - TECHNICAL AND OPERATIONS 1. 1600-P-001 Procedure For Executing Project 2. 1601-P-001 Procedure For Inspection of New Pressure Vessel 3. 1601-P-002 Procedure For Inspection of In Service Pressure Vessel 4. 1602-P-001 Procedure For Inspection of Pressure Safety Valve 5. 1603-P-001 Prosedur Pemeriksaan Teknis Kelayakan Penggunaan Instalasi (SKPI) 6. 1604-P-001 Procedure For Inspection of Power Generator 7. 1604-P-002 Procedure For Inspection of Power Transformer 8. 1604-P-003 Procedure For Inspection of Switchgear 9. 1604-P-004 Procedure For Inspection of Motor Control Centre 10. 1605-P-001 Procedure For Inspection of Onshore Pipeline 11. 1605-P-002 Procedure For Inspection of Offshore Pipeline 12. 1606-P-001 Procedure For Inspection of Welding Procedure Qualification 13. 1606-P-002 Procedure For Inspection of Welder and Welding Operator Qualification 14. 1607-P-001 Procedure For Fabrication Inspection of Jacket and Deck Platform 15. 1607-P-002 Procedure For Installation Inspection of Jacket and Deck Platform 16. 1608-P-001 Procedure For Inspection of Rotating Equipment 17. 1609-P-001 Procedure For Inspection of Lifting Equipment 18. 1610-P-001 Procedure For Inspection and Certification under MIGAS Regulation 19. 1611-P-001 Procedure For Inspection of Storage Tank 20. 1611-P-002 Procedure For Inspection of Existing Storage Tank

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