HRD Press - Training Solutions - II

HRD TRAINING SOLUTIONS
Your Management & Leadership Training Specialists
SEE INSIDE FOR COMPLETE TRAINING SOLUTIONS ON:
Conflict Resolution Management Supervision

Coaching & Mentoring Ethics Leadership
AND MORE...
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Training
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Management Development Series
INTRODUCTION
Managers Are the Life Blood of Your Organization
Look at any great organization, department Are Great Managers Born or Developed?
or division and you will find great manag- Certainly a person’s basic personality and genetic traits will
ers. Managers are the glue that holds your have an impact on their ability to become a great manager or
a great leader. But the topics of management and leadership
organization together. Managers can sink
are made up of skills that can be taught. By teaching your
your organization or raise it to new heights managers these skills, you will turn poor managers into good
of productivity and profitability. managers, and good managers into great leaders.
HRD Management Development Series

In these pages you will find 14 world-class workshops The series is designed to be develop-
and assessments designed to fully develop your up and mental – starting at Basic and moving
coming supervisors and managers. The workshops are up to Advanced and then on to Leader-
broken up into three sections: ship, but all workshops in the series can
also be used as stand-alone workshops
Basic Management Development
and can be delivered in any order, with
Advanced Management Development any level of manager or leader.
Leadership Development
If you are looking for a specific course or service and do not see it in this catalog
HRD Training Solutions please contact us or visit our sister website at www.hrdpress.com. We have over
Library & Services 1,000 other training & development products and would be happy to assist you.
We also offer full training facilitation services.
TABLE OF CONTENTS
Introduction 2 Influence Style Workshop 25-26
Influence Style Assessment 27
Basic Management Training 3
Disc Workshop 28-29
EXCEL Workshop - Managing Your Job 4-5 Disc Assessment 30
EXCEL Workshop - Relating To Others 6-7
EXCEL Workshop - Building the Team 8-9
Leadership Training 31
EXCEL Workshop - Thinking Clearly 10-11 Leadership Effectiveness Workshop 32-33
MAP Assessment 12 Leadership Effectiveness Assessment 34
Complimentary Resources Psychological Type Indicator Workshop 35-36
13
Summer Specials 14 Psychological Type Indicator Assessment 37
Ethical Type Indicator Workshop 38-39
Advanced Management Training 15 Ethical Type Assessment 40
Mentoring Workshop 41-42
SLTi Workshop 16-17
Mentoring Assessment 43
SLTi assessment 18
Change Management Effectiveness Workshop 44-45
Dealing with Conflict Workshop 19-20
Change Management Effectiveness Assessment 46
Dealing with Conflict Assessment 21
Emotional Intelligence Workshop 22-23 Training Facilitation Services 47
Emotional Intelligence Assessment 24
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BASIC MANAGEMENT
TRAINING
Workshops in this series are
To Succeed as a Manager broken up into four categories:
You’ve Got to Know the Basics
Managing Your Job
Your management team dictates your overall organizational
performance. They set the tone and culture for your work-
Supervising Others
force, and they hold the primary responsibility for accom- Relating to Others
plishing the necessary day-to-day tasks. All of the techni-
cal and specialized skills in the world won’t suffice when it Thinking and Deciding Clearly
comes to properly setting up a department to succeed, and
motivating direct reports for maximum performance with-
out first attaining the foundational skills that all managers
need.
The Best Management Assessment and

Workshop Solution in the World
We worked with The American Management Association,
IBM, AT&T, Ford Motor Company, and other organizations
with strong histories of managerial success in order to iden-
tify the competencies most closely correlated with optimal
managerial performance. Then we designed the world’s best
management assessment, validated the results with over
110,000 managers, and created follow-up workshops spe-
cifically aimed at addressing critical skill areas for your most
important employees.
Basic Management Development Series
Basic Management is the first in a series of workshop col-

lections that are designed to fully develop your managers.
Each workshop is designed as a stand-alone workshop and
can be delivered in any order. We suggest that you start
your beginning managers out with the Basic Management
Series and move them up the ladder to the Advanced Man-
agement Series and then onto the Leadership Series.
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Basic Managerial Training
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Managing Your Job
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AV
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Administrative Competencies
Develop high performing front-line managers and supervisors with the
number one video-based, managerial assessment and training program
in the world.
Overview:
EXCEL Managing Your Job is a collection of three the MAP assessment allows you to pinpoint high-
½ day workshops that cover: priority areas for your managers therefore maximizing
the effectiveness of your classroom training.
Time Management and Prioritizing
Setting Goals and Standards
Planning and Scheduling Work.
Each EXCEL workshop comes
Now for the first time ever, you can purchase the complete with:
EXCEL workshops included in Managing Your Job on
an unlimited use site license basis. Each site license Instructor Guide
you purchase will include all three workshops included Participant Workbook
in the workshop series. It’s like paying for one and
Internal marketing material
getting three!
Pre-training job aids
Each half-day workshop includes a short DVD Post-training job aids
presentation that models the specific competency. Video
Classroom exercises, role plays, and other activities PPT Presentation
help supervisors identify and recognize the basic
steps required to use each competency effectively
and consistently. Other exercises provide practice and
application opportunities for supervisors to model
their use of these skills in their work through role-
plays, games and other hands-on learning activities.
Each EXCEL workshop is a stand-alone workshop

that can be used on its own. Or if you prefer a more
comprehensive solution, start off with our front end
assessment (MAP). MAP is the number one video-
based management assessment in the world and
determines your managers’ competence level in all 12
competencies covered in the EXCEL workshops. Utilizing
To purchase or for additional information:

Call (800)822.2801 ext.138 or visit www.HRDTrainingSolutions.com
4
MAP Wheel
MANAGING
YOUR JOB
SERIES
Your one-time site license
payment allows you unlimited Time Management and Prioritizing
customization and Time is a vital resource for managers. Time is the
one commodity that cannot be stored or saved for a
reproduction rights.
rainy day. Managers must learn how to control both
their time as well as the time of their direct reports,
in order to be most effective and productive. This
SITE LICENSE – $995 module will help teach your managers to develop to-
do lists, prioritize activities, control telephone time,
reduce disruptions, save time and manage their time
effectively and efficiently,
Key Benefits Setting Goals and Standards

In order to achieve corporate objectives, managers
Video-based training keeps learners engaged must first set goals and standards and achieve buy-in
Premier video-based management assessment from their direct reports. This module will help teach
and training solution in the world your managers critical goal setting skills including
how to build buy-in for goals, how to develop
Database of over 100,000 managers standards, overcome resistance and prioritize goals.
and supervisors
Three workshops for the price of one Planning and Scheduling Work
Best guarantee in the industry Managers spend most of their time juggling a variety
of activities but effective managers know that in
Training success process order to maximize performance they need to plan and
schedule work accordingly. Planning and scheduling
allows managers to be proactive in achieving their
goals on a timely basis. This module teaches effective
planning and organizing for teams and individuals,
basic planning techniques like analyzing work-flow,
and preparing Gantt and PERT charts.
BETTER THAN MONEY You will only be billed after your first “successful” training or 90
days whichever occurs first. No invoice if you are not completely
BACK GUARANTEE satisfied.

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Relating to Others
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AV
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Communication Competencies
Develop competent front-line managers and supervisors with the number
one video-based, managerial assessment and training program in the
world.
Overview:
EXCEL Managing Your Job is a collection of three supervisors before training to pinpoint high priority
½ day workshops that cover: areas and see how they stack up against the 100,000+
managers already in our database.
Giving Clear Information
Getting Unbiased Information
Listening and Organizing Each EXCEL workshop comes
Now for the first time ever, you can purchase the complete with:
EXCEL workshops included in Managing Your Job on Instructor Guide
an unlimited use site license basis. Each site license Participant Workbook
you purchase will include all three workshops included
in the workshop series. It’s like paying for one and
Internal marketing material
getting three! Pre-training job aids
Post-training job aids
Each half-day workshop includes a short DVD Video
presentation that models the specific competency.
Classroom exercises, role plays and other activities PPT Presentation
introduce participants to the specific competency.
Initial exercises help supervisors identify and recognize
the basic steps required to use each competency
effectively and consistently. Other exercises provide
practice and application opportunities for supervisors
to model their use of these skills in their work through
role-plays, games and other hands-on learning
activities.
Each EXCEL workshop is a stand-alone workshop that

can also be used in conjunction with our front end
assessment (MAP). MAP covers all 12 competencies
included in the EXCEL workshops. Utilize this best
in class assessment to assess your managers and

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Getting Unbiased Information
RELATING TO The quality of decisions made, problems solved and

actions taken rely on getting clean, unbiased input.
OTHERS SERIES Use too many direct questions and your information
received is biased; use too many indirect questions
and you do not get the information that you need.
SITE LICENSE – $995 Managers need to learn to be equally adept at direct
and non-direct questioning techniques in order to
get unbiased information. In this module managers
will learn to recognize inadequate responses and
probe for additional information, steer interactions
Key Benefits to desired outcomes, recognize ineffective questions
and rephrase them, prepare for fact finding sessions,
Video-based training keeps learners engaged improve interpersonal communication in their
Premier video-based management assessment workgroup, and use non-direct techniques to elicit
and training solution in the world hard to get information.
Database of over 100,000 managers Listening and Organizing

and supervisors Most managers get their information by listening to
Three workshops for the price of one others. Listening skills are vitally important at every
level. In this module, managers will understand and
Best guarantee in the industry practice both active listening and passive listening.
Training success process Participants will learn to listen for intent as well as
content, provide feedback to confirm understanding,
evaluate messages, recognize gaps, omissions and
Giving Clear Information inconsistencies, organize complex messages for
Managers are expected to communicate clearly, retention, and eliminate barriers relating to source,
concisely, completely, convincingly, and medium and destination.
courteously. Managers need to learn a process of
giving information as a carefully planned sequence Call today to receive your
that moves both parties toward a desired outcome.
In this module, managers will learn to apply the SAMPLE FACILITATOR
ABC’s of interpersonal communication, plan an MATERIAL FREE
interaction, prepare a script to show the giving and
and getting of information, organize an effective
message, evaluate communication skills, and LEARNING
rewrite a message to accomplish its objective. OBJECTIVES
All material is fully customizable & reproducible.

WEB-BASED and ON-SITE DELIVERY options available.

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Building the Team Series
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AV
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Supervisory Competencies
Develop competent front-line managers and supervisors with the number
one video-based, managerial assessment and training program in the
world.
Overview:
EXCEL Managing Your Job is a collection of three supervisors before training to pinpoint high priority
½ day workshops that cover: areas and see how they stack up against the 100,000+
Disciplining and Counseling
Appraising People and Performance
Training, Coaching, and Delegating Each EXCEL workshop comes
complete with:
Now for the first time ever, you can purchase the
Instructor Guide
an unlimited use site license basis. Each site license Participant Guide
in the workshop series. It’s like paying for one and Internal marketing material
presentation that models the specific competency. Video
Classroom exercises, role plays, and other activities PPT Presentation
introduce participants to the specific competency.
Initial exercises help supervisors identify and recognize
the basic steps required to use each competency
effectively and consistently. Other exercises provide
practice and application opportunities for supervisors
to model their use of these skills in their work through
role-plays, games and other hands-on learning
activities.


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Appraising People and Performance
BUILDING
Most employees have a “let’s get this over with
attitude” when it comes to performance appraisals.
THE TEAM To make appraisals meaningful and impactful they

must be frequent, informal, surprise free, prepared
SERIES for by both parties, use two-way dialog, and be

focused on performance and not personality. In this
module, managers will learn to develop effective job
Your one-time site license descriptions, conduct a constructive performance
payment allows you unlimited appraisal, to use performance based statements
customization and rather than personality statements, prepare an action
plan for subordinates, and use constructive feedback
reproduction rights. as a daily tool to shape and reinforce behavior.
Counseling and Disciplining Employees

SITE LICENSE – $995 Effective managers may hate to do it, but they know
disciplining employees is necessary, and counseling
helps improve performance. In this module managers
will learn how to distinguish among coaching,
counseling and disciplining, pinpoint behavior
change areas, develop a plan of action to change
Key Benefits
undesirable behavior, develop a strategy for restoring
performance, prepare for counseling sessions, and
Video-based training keeps learners engaged
monitor and maintain performance over time.
Premier video-based management assessment
and training solution in the world Training, Coaching & Delegating
Database of over 100,000 managers Training, coaching and delegating are the best tools
and supervisors that managers have available to them to build the team
and achieve high productivity on both the personal
Three workshops for the price of one
and the group level. In this module, managers will
Best guarantee in the industry learn to plan a training session, break large chunks
Training success process of information into interactive bits, organize short
training sessions, plan a delegation session, and
coach subordinates for better performance.

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Thinking and Deciding Clearly
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AV
A I L A B LE
Cognitive Competencies
Develop competent front-line managers and supervisors with the
number one video-based, managerial assessment and training program
in the world.
Overview:
EXCEL Thinking and Deciding Clearly is a collection of supervisors before training to pinpoint high priority
three ½ day workshops that cover: areas and see how they stack up against the 100,000+
Identifying and Solving Problems
Making Decisions and Weighing Risks
Thinking Clearly and Analytically Each EXCEL workshop comes
Now for the first time ever, you can purchase the
complete with:
an unlimited use site license basis. Each site license Instructor Guide
in the workshop series. It’s like paying for one and Internal marketing material
presentation that models the specific competency, Video
classroom exercises, role play and other activities. PPT Presentation
DVD scenarios introduce participants to the specific
competency. Initial exercises help supervisors
identify and recognize the basic steps required to
use each competency effectively and consistently.
Other exercises provide practice and application
opportunities for supervisors to model their use of
these skills in their work through role-plays, games
and other hands-on learning activities.


10
THINKING MAP Wheel

AND DECIDING
CLEARLY SERIES
Making Decisions and Weighing Risks
SITE LICENSE – $995

Every day your managers make a nearly automated
set of decisions. However, for more important
decisions, managers need critical decision-making
skills to specify the desired outcomes, determine
criteria, select and evaluate alternatives, assess risk,
Key Benefits and develop an implementation plan. In this module
your managers will learn how to define the situation,
Video-based training keeps learners engaged state the objectives, generate and evaluate options,
Premier video-based management assessment perform risk analysis, and implement and monitor
and training solution in the world results.
Database of over 100,000 managers Thinking Clearly and Analytically

and supervisors Thinking managers are effective managers, yet very
Three workshops for the price of one few courses deal with thinking clearly and analytically.
In this module your managers will learn to recognize
Best guarantee in the industry personal bias in their thinking, use inductive and
Training success process deductive thought processes, identify and correct
faulty thinking and logic, analyze how others think,
generate lists of advantages and disadvantages
Identifying and Solving Problems before taking a stand – in short they will learn a
Although managers are expected to solve problems process of thinking analytically.
promptly and wisely, most managers have never
been taught problem solving skills. This module Call today to receive your
is designed to build the problem solving skills that
will help your managers identify and systematically SAMPLE FACILITATOR
FREE
eliminate barriers that stand between them and MATERIAL
their objectives. Managers will learn to identify
problems, set objectives, develop alternate plans and LEARNING
of action, and evaluate and select the best plan of OBJECTIVES
action.


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Managerial Assessment
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of Proficiency (MAP) AV
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The #1 Video-Based Management Assessment

and Development Program in the world!
“I’ve been in organizational development and manufacturing for many
years. In all my years of experience, I’ve rarely seen the impact made by
MAP and EXCEL in the day-to-day performance of employees. I can’t think
of a better training dollar I’ve ever invested!”
Overview:
The Managerial Assessment of Proficiency (MAP) is the Managerial Assessment

premier assessment for managers and supervisors on
the market today. MAP is a video driven, competency
of Proficiency Features:
based assessment that provides participants an Available in online or classroom-
objective rating of proficiency in 12 basic managerial based assessment formats
competencies and also provides information on 10
New updated video
different management styles and values.
Over 100,000 normative database
In 10 video episodes, Bill Taylor and his team exhibit The 12 competencies assessed in
a range of managerial competencies as they simulate MAP are directly linked to the EXCEL
what happens during a typical workweek. Participants
training workshops
are asked to evaluate and rate the performance of Bill
Taylor and his team.
Benefits
MAP is a proven tool for pinpointing and charting
managerial weaknesses and strengths. Scores of Participants buy in because MAP depicts
participants are compared to norms developed from realistic management scenarios
over 100,000 managers and supervisors from numerous
industries. Industry specific norms are also available. Trainers buy in because MAP provides objective
With MAP you can objectively identify and target the competency based scores
areas with the greatest developmental need. Targeted Management buys in because training needs
workshops are available for each MAP competency are objectively identified and targeted training
with the Managing to EXCEL training program. material is available to close skill gaps fast.
MAP ASSESSMENT PRICES START AT ONLY $100

12
SUMMER CATALOG SPECIALS
Purchase any workshop within 30 days

and select FREE any
activities volume from the list below:
50 Activities for 50 Activities for
Team Building I Promoting Ethics in the Organization
Team Building II Developing Leaders I
Conflict Resolution Developing Leaders II
Developing Management Skills I Coaching and Mentoring
Developing Management Skills II Developing Critical Thinking Skills
Developing Supervisory Skills Interpersonal Skills Training
Purchase any two workshops within 30 days and receive your FREE selection of any two
activities volumes plus you will also receive a FREE Managers Pocket Guide Library ($540
value) that includes 36 Managers Pocket Guides covering the following topics:
Coaching/Mentoring Managing Change

Developing Leaders Management Skills
Conflict Resolution Supervisory Skills
Ethics More
Book any training session before

August 31, 2012 and receive a FREE iPad.
COMPLIMENTARY HRD Training Solutions has numerous
free resources available for training
RESOURCES specialists and managers alike
Free Newsletter
Sign up for our complimentary newsletter and learn about the latest and
greatest ideas and training techniques in management development. You
will also receive special offers and we will update you on our available free
resources.
Free Reports
Dealing with Anger in Your Organization
Find out how to manage anger and conflict with best practices that create positive
outcomes and collaboration. Then complete a free 15 item questionnaire to help
you determine if your group conflict is under control or in need of “managing”.
www.hrdpressonline.com/freereports.asp
Is Teamwork the Source of Creativity
Find out why the “power of many” is the critical driver of innovation in organiza-
tions. This 2 minute read exposes the linkage between the collaborative process
and leap-step innovations. And there’s a very simple group process that can be
used to nourish and direct creativity to productive outcomes.
Organizational Conflict
Find out how your organizations training department can make an impact and help
solve one of the largest productivity drains in your organization – Conflict!
Free Access to Skill Building Activities &

Manager’s Pocket Guides
Coaching/Mentoring Managing Change
Developing Leaders Management Skills
Conflict Resolution Supervisory Skills
Ethics More
Visit: www.hrdpressonline.com/freeresources.asp
We are constantly adding to and changing our free resources so check back
regularly at www.HRDTrainingSolutions.com
ADVANCED MANAGEMENT
TRAINING
Excellent Managers Understand
Workshops in this series include:
Themselves and Their Surroundings
Once a manager has mastered the building blocks found in
Emotional Intelligence
our Basic Management Series the natural progression is to Influence Style
begin to gain a greater sense of self and situational aware-
ness in which to exercise their new skills. Our Advanced
Strategic Leadership
Management Modules showcase the most trusted models of Dealing with Conflict
Management and Leadership Development in the industry.
DISC
Best of Class Workshops and Assessments

for Advanced Management Training
These incredible workshops bring to light the preferences

of your managers in the context of their everyday work-
place. Managers will uncover their preferred styles in how
to lead and motivate, handle conflict situations, create
optimal cross-functional relationships, and act more in-
telligently. Managers will raise their awareness of their
circumstances and take into account the needs of the in-
dividuals with whom they work, and the organization for
which they work.
Advanced Management Development Series

Advanced Management is the second in a series of work-
shop collections that are designed to fully develop your
managers. Each workshop is designed as a stand-alone
workshop and can be delivered in any order. After com-
pleting the Basic Management Series Workshops, managers
should move on to the Advanced Management Workshop
Series. Experienced managers may skip the Basic Manage-
ment Series and go directly to the Advanced Management
Series.
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Advanced Managerial Training
Strategic Leadership IE
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Workshop AV
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Strategic Leadership is the only direct competitor

to Situational Leadership!
If you have felt locked out of Hersey/Blanchard’s Situational Leadership
by cumbersome certification requirements and costly required purchases,
then take a look at Strategic Leadership. Strategic Leadership offers the
same powerful four quadrant training model with streamlined implemen-
tation and lower cost.
Overview:
This trainer-led workshop for supervisors and manag-
ers uses experiential learning and practice to teach
The Strategic Leadership
managers a developmental strategy to manage per- Type Indicator workshop
formance constantly upward. By focusing on each di- comes with:
rect reports capability to perform and their desire to
perform, managers can get the most out of each direct Instructor Guide
report. Managers and supervisors learn:
Participant Guide
To rapidly assess the capability and motivation 18 minute DVD with DVD
of their direct reports, and then take action by PPT Presentation
using one of the four appropriate management Strategy Selector Instrument
techniques that align with the direct reports Internal Marketing material
responsibilities and capabilities. Pre-training job aids
Delegating Post-training job aids
Coaching
Relating
Instructing This workshop uses the SLTi assessment (either paper
or online, purchased separately) as a required pre-
To work developmentally with direct reports to
training activity to identify participants style pref-
increase their autonomy to perform at a consist- erences and describe their task & relationship man-
ent and steadily higher level of performance. agement strengths, blind-spots, and development
opportunities.


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By using the assessment prior to training you can Key Benefits

effectively focus training time on teaching the four
leadership styles/strategies and on the use of the Deploy a consistent one-to-one management
strategy selector instrument that enables managers
methodology across all your supervisors and
to determine the best style/strategy for a given di-
rect report. managers designed to move all employees to a
higher performing, more autonomous status.
The Strategic Leadership Type Indicator workshop
is a complete management development program Give your organization’s Theory X, micro managers
and leadership strategy – all rolled into one. Use a solution that will enable them to release control
Strategic Leadership to bring a consistency to how appropriately, and without risk that performance
people and performance are managed across your
will falter.
organization.
Free managers across the organization to actually
STRATEGIC
“manage” and focus on the big picture in their
respective work units while allowing their direct
LEADERSHIP reports to do their jobs and grow in their
TYPE INDICATOR responsibilities.
WORKSHOP
Use a contemporary application of the 4-quadrant
leadership model popularized in Hersey &
Your one-time site license payment Blanchard’s Situational Leadership programs –
allows you unlimited customization at a fraction of the cost and hassle.
and reproduction rights.

FREE
FREE ONLINE WORKSHOP MINI-CERTIFICATION!
Order 50 or more Strategic Leadership Profiles with your Workshop License
and get a free certification to get you up to speed, fast!
Inquire with your representative.

17
Strategic Leadership Type Indicator

The Strategic Leadership Type Indicator (SLTi)
is fast becoming the new standard for a 4-quadrant
type supervisory leadership assessment. Trainers
appreciate its simplicity combined with ample support
materials. Everyone prefers the lack of burdensome
certification requirements and lower costs. Supervisors and
managers like the simplicity combined with the powerful
four-quadrant management model.
The SLTi assessment is particularly important for supervisors or

managers new to the people management role. These profes-
sionals will experience a wide range of new responsibilities and
challenges and have severely limited time to absorb it all and
be successful with these new challenges. SLTi offers a prescriptive approach to people manage-
ment that aligns productivity concerns perfectly with the time consuming realities of supervising
and managing people.
By using these four strategies appropriately supervisors manage people both effectively
and efficiently.
Online Version with Paper/Pencil Classroom

Comprehensive Report Style Booklet Version
Supervisors can complete the online SLTi and review Instructors can use the assessment booklet in a class-
the extensive report of their results as part of a self- room training setting with the SLTi workshop Instruc-
directed learning exercise or trainers can use the tor’s Guide and its companion Participant Coursebook.
online SLTI as a pre-course assignment for the or- The assessment is valuable for introducing strategic
ganizations management skills training. Easy online leadership as a personalized pre-training exercise or
administration gives the human resources trainer/ at the beginning of training.
administrator control of whether or not supervisors
can print/view their assessment reports.
Instructors can use this assessment booklet in a

classroom training setting or they can use the SLTi
online assessment as a pre-training exercise to max-
imize classroom time for instruction and practice
Strategic Leadership
Pen & Paper
Assessment
Start at $14.95 per unit Online
Assessment
Start at $49.95 per unit

18
Dealing with Conflict

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AV
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Gain Insight Into Your Personality Preferences &
Communicate More Effectively!
According to one recent study workplace conflict costs U.S. businesses
over $350 billion. According to the Washington Business Journal,
“Managers spend 25%-40% of their time dealing with interpersonal
conflict.” Other studies show that over 65% of all productivity loss can be directly attributed
interpersonal conflict in the workplace.
Whether you are a manger or a trainer, nothing is more important to the organization than your
efforts to increase productivity and performance. The Dealing with Conflict workshop can help
increase productivity by dealing with the root cause of most productivity loss.
Overview:
Conflict is everywhere in your organization and it is Learn how and when to use one of five
sapping your company’s productivity. The Dealing with conflict resolution strategies including
Conflict Workshop can help you decrease conflict and
compete, compromise, accommodate,
increase performance.
collaborate and avoid.
The Dealing with Conflict workshop uses experiential
learning and practice to teach managers and super- The Dealing with Conflict
visors how to efficiently resolve conflict - the single
most time consuming and debilitating cause of pro-
workshop comes with:
ductivity losses in organizations. With the Dealing Instructor Guide Conflict Situation
with Conflict workshop you will enable managers to: Selector
Participant Guide
22min. Conflict Internal Marketing
Learn to work collaboratively to solve
Resolution Styles material
conflict issues in ways that recognize the
DVD w/DVD Leaders Pre-training job aids
interests of all proponents while keeping the Guide and PPT Post-training job
focus on performance.
Workshop PPT aids
Presentation

ONSITE DELIVERY & WEB-BASED TRAINING OPTIONS AVAILABLE!

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This workshop uses the Dealing with Conflict assess- Key Benefits
ment (either paper or online, purchased separately)
which uses the same methodology as the Thomas Participants learn to solve conflict problems with a
Kilmann conflict instrument to identify participants win/win solution instead of a win/lose outcome.
conflict style preferences and identify their conflict
resolution strengths, blind-spots, and development Lower conflict and stress in the workplace by
opportunities. improving managers “conflict radar” and providing
them the ways and means to transform workplace
The Dealing with Conflict workshop is a complete conflict into productive outcomes.
conflict resolution solution. This easy to facilitate
workshop includes all the resources you need to Use a truly contemporary application of the
give participants a new appreciation for the de- Thomas Kilmann conflict model with the added
structive force of workplace conflict and the tools power of video, experiential practice, and self
to overcome it. discovery to better manage interpersonal conflict
polarities in your organization.
DEALING WITH Teach negotiation and conflict resolution by

practicing the collaborative, problem solving
CONFLICT WORKSHOP approach to conflict.
Your one-time site license payment Managers learn strategies for engaging/influencing
others to participate in collaborative efforts, which
allows you unlimited customization
helps reduce conflict and build team morale.
FREE
FREE ONLINE
WORKSHOP
MINI-CERTIFICATION!
Order 50 or more Dealing with Conflict
Profiles with your Workshop License
and get a free certification to get you
up to speed, fast!

20
Dealing with Conflict Assessment

This simple and easy to use conflict instrument assesses your use of five
conflict-handling styles, each of which are effective ways of dealing with
conflict in the right circumstances. With this instrument it’s easy for participants
to learn the positive uses of each style and the most appropriate conflict style to
use in any circumstance. The assessment is a critical activity to establish how
managers are currently approaching conflict so they can view more optimal solutions.
Participants learn their dominant and Online Version with

secondary conflict styles. Comprehensive Report
Participants become more flexible in The online assessment produces a comprehensive re-
regards to conflict and learn to collabo- port of results that makes it easy to use this best
rate toward a win/win solution in most selling assessment for effective self-directed learn-
situations. ing or classroom style training. The 22 page feed-
Improved conflict resolution helps the back report includes:
organization reduce workplace stress.
• Graphs of the results in the five conflict styles
The Dealing with Conflict assessment is
similar in style to the Thomas Kilmann • Comparison of the participants scores to the
scores of the general population.
conflict mode instrument.
• A guide to conflict handling styles that
outlines the implications of the participant’s
scores across all five conflict styles.
Paper/Pencil Classroom Style • A detailed skill building section.
Booklet Version
• An explanation of conflict IQ and how to
Dealing with Conflict is an ideal classroom style, self improve your conflict IQ.
scoring assessment booklet for teaching profession-
als, managers, supervisors or employees how to work • The effect of conflict on employee motivation.
toward effective conflict solutions. Narrative in the • Anger management practices
assessment booklet enables participants to learn • The Conflict Situation Selector exercise, teaches
about the advantages and disadvantages of each participants how to select the optimal conflict
style. style for every situation.
Dealing with Conflict

Pen & Paper
Assessment
Assessment

21
D FACIL
Emotional Intelligence Style IE
CERTIF
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ATOR
AV
A I L A B LE
Workshop
Convincing research points to Emotional Intelligence as the missing link
between mediocre performance and high performance.
While IQ and Personality are fundamentally fixed measures, Emotional

Intelligence (EI) can be learned and improved. No organization can af-
ford to overlook this source for significant performance improvement.
Emotional Intelligence, a learnable set of competencies, is the critical
factor that sets high performers apart from their average counterparts.
Overview:
This trainer-led workshop for managers and other Show supervisors the value of the big picture to
professionals uses experiential learning and practice influence others and use this view to consider
to teach the special advantages of using a wider range novel solutions and options.
of emotional intelligence styles in managing others,
Teach the action oriented individual to
working with teams, customer service, and project
appropriately delay judgment or a decision in
management—virtually any work related area that
involves interaction with others can benefit from
order to take a considered approach to several
improved EI. alternatives.
Learning Emotional Intelligence starts by

understanding different emotional intelligence styles The Emotional Intelligence
and the work related areas where those styles deploy Style workshop comes with:
most effectively. This workshop will:
Instructor Guide
Teach managers how to keep people motivated
with better conflict resolution techniques and by Participant Guide
empathizing with others perspectives. Workshop PPT Presentation
Show participants where it’s imperative to focus Internal Marketing material
on facts and methods with poise while including Pre-training job aids
the ideas, and understanding the feelings of Post-training job aids
others.


22
This workshop uses the Emotional Intelligence Key Benefits

Style Profile assessment (either paper assessment or
online, purchased separately) to identify participants Development of Emotional Intelligence is often the
style preferences and identify their Emotional
Intelligence strengths, blind-spots and development key to realizing the potential of underperforming
opportunities. but high-potential individuals.
Emotional Intelligence is a foundational, enabling

One of HRD Press’s most successful training products,
this workshop enables learners to improve mission skill that releases managers and other professionals
critical skills like adaptability, self-control, and to better utilize other more specific social/interper-
building relationships, all while raising their own sonal competencies.
emotional commitment to achieve goals. Leader’s
guide and participant materials enable a nearly turn- Trainers will appreciate the ease of facilitating the
key workshop experience. interpretation of the online assessment report.
This report spring-boards participants into a deeper
understanding of the advantages and disadvantages
EMOTIONAL of using differing emotional intelligence styles.
INTELLIGENCE Improving emotional intelligence enables more
STYLE WORKSHOP focused energy to be directed toward goals and

objectives.
Your one-time site license payment

FREE
Order 50 or more Emotional Intelligence Style Profiles with your
Workshop License and get a free certification to get you up to speed, fast!

23
Emotional Intelligence Style Assessment

This assessment measures the degree of your predisposition to think and act
in concert with your emotions using four distinct styles: reflective, conceptual,
organized or empathetic. Managers get a clear picture of their use of different emotional
styles and the management situations where their blind spots are likely to surface.
Paper/Pencil Classroom Style

Your Booklet Version
Emotional
The assessment booklet is ideal for classroom use
Intelligence and includes coaching suggestions on how to use
Profile. each style most effectively. The tips provided are
behavioral making measurable improvement attain-
able for all individuals.
Features Online Version with

Comprehensive Report
Measures 4 emotional intelligence styles through Easy to administer – The online administrative com-
32 items, and provides a wealth of information on ponent is easy for both administrators and partici-
how to apply emotional intelligence styles more pants, while providing control over the distribution
effectively and flex one’s own style to improve of results. The report is broken into ten sub-reports,
relations with others. each with a different purpose. Reports begin with
Worded in simple, understandable terms allowing an introduction to emotional intelligence style fol-
any participant, regardless of education or English lowed by your individual assessment results and
language proficiency, to understand and utilize the then detailed explanations of how to use this new
assessment. information. In addition to specific profile informa-
tion the feedback report contains a “Contract for
The assessment starts participants out with a current Change” template that can be used individually or
picture of how they tend to use their emotional in class for setting goals, recording progress, iden-
intelligence. This starting point, snapshot is ideal for tifying key persons involved in the development
explaining the emotional intelligence areas most in effort, and achieving the end result of improving
need of development. emotional intelligence.
Emotional Intelligence Style

Pen & Paper
Assessment
Assessment

24
D FACIL
Influence Style IE
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ATOR
AV
A I L A B LE
Workshop
Influence Style proficiency may out-rank position power
in the future organization!
Holding a high “rank” no longer means you’re in charge. The old rules of
position power do not apply in this team-oriented, highly collaborative
work environment. To compete, businesses know that the “whole”
must exceed the sum of the parts. For managers this means that their effectiveness will be
determined not by a hierarchy, but by how successfully they can influence others.
Overview:
This instructor-led workshop for managers and other Understand their own communication/
professionals uses experiential learning and practice influencing style predisposition so they
to enable managers and supervisors to lead and can use it as a strength and at the same
communicate collaboratively with more effectiveness time fill in the gaps with other influence
and less reliance on purely autocratic methods. styles to complete their ability to influence
effectively.
The workshop examines several views on influencing
styles/skills prior to participants learning about their
Influence Style Clock predispositions. The Influence Style Clock
Participants will learn to: workshop comes with:
Motivate others by representing a desired Instructor Guide
course of action with more compelling logic, Participant Guide
feelings, energy, and commitment. PPT Presentation
Be more effective change agents by Internal Marketing material
understanding and using the influencing style Pre-training job aids
that complements a given change initiative. Post-training job aids


25
This workshop uses The Influence Style Clock Key Benefits

assessment, a psychometric questionnaire (either paper
or online, purchased separately) to identify participants Managers that grasp the difference between
style preferences and identify their influencing influencing and position power open a new door to
strengths, blind-spots, and development opportunities. success as motivative, participative, team builders.
The Influence Style Clock workshop adds the power and By being able to recognize the influencing style of
predictability of psychometric analysis to developing others, any professional can work with that person
influencing skills in managers and other professionals. more effectively “and more persuasively”.
Learning and applying influencing styles enables
managers to frame problems and solutions
INFLUENCE STYLE (change) in terms that are congruent with the
CLOCK WORKSHOP
frame of reference of their co-worker or employee.
Effective influencing lowers conflict, promotes team
Your one-time site license payment morale, and focuses any group on their common
goals and challenges.
FREE
FREE ONLINE
WORKSHOP
MINI-CERTIFICATION!
Order 50 or more Influence Style
Profiles with your Workshop License
and get a free certification to get you
up to speed, fast!

26
Influence Style Clock Assessment

This 32 item assessment helps managers identify and improve the ways they
influence others at work by providing them a baseline evaluation of the influencing
styles they are currently using. By using this assessment you speed the acquisition
of new influencing skills by training to known strengths while exposing unknown
development needs.
Overview:
This assessment identifies the degree to which you Paper/Pencil Classroom Style
use each of four influencing strategies. Participants Booklet Version
learn when each style is most appropriate and how
to improve their weakest influencing styles. This The assessment booklet is ideal for classroom use
assessment is valuable for managers, negotiators, and includes feedback on using the competency in-
team members, or others who desire to rely less on cluding advice to improve low scores. There is also
position power in order to more highly motivate their a summary description of the behavior of a high
workforce and better achieve goals. scorer to provide a summary image of a manager
that is highly effective in the specific competency.
The assessment describes the influencing style type,
or mix of types, that each individual is predisposed
Online Version with
to. This starting point is ideal for explaining the
strengths, characteristics, situational disadvantages,
and optimal uses of each style type. Influencing Styles Clock feedback report — Displays
the participant’s primary and secondary influencing
Features styles. The report provides positive uses for each
of the four influencing styles, information on ap-
Measures 4 Influencing styles through 32 items, plying influencing styles and how to develop your
and how and when to apply each style more less used influencing styles. An individual Develop-
effectively. ment Plan template can be used in a class for set-
ting goals, and recording development actions and
Worded in simple, understandable and behavioral
progress toward goals.
terms allowing any participant, regardless of
education or English language proficiency, to
Online use is easy for both administrators and par-
understand and effectively utilize the assessment.
ticipants, and provides administrators complete
Takes less than 15 minutes to complete. control over the distribution of results.
Influence Style
Pen & Paper
Assessment
Assessment
Prices Start at $24.95 per unit

27
D FACIL
DISCStyles Workshop IE
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Advanced Management A I L A B LE
Gain Insight Into Your Personality Preferences &

Communicate More Effectively!
DISC has been the industry standard for understanding behavioral styles
for decades. With this program you will train business professionals on
how they can leverage their knowledge of personality tendencies to dra-
matically enhance their ability to communicate with others at all levels.
Overview:
This trainer-led workshop for managers and other pro-

fessionals uses the worlds most widely used behavioral
assessment model with experiential learning and skill The DISCStyles workshop
practice to teach participants how 4 primary behav- comes with:
ioral styles influence several key work competencies:
Instructor Guide
Become the DISC coach/expert in your Participant Guide
organization.
Workshop PPT Presentation
Teach managers how to use DISC information
to enhance long term motivation. Additional online resources
Provide managers and other professionals the Internal Marketing material
communication do’s and dont’s. Pre-training job aids
Understand the ideal job culture for certain Post-training job aids
profiles.
Teach what each DISC profile needs for
increased effectiveness.
The DISCStyles workshop enables you to train man-
This workshop uses the DISCStyles assessment agers with a scientifically validated, and market-
(either paper or online, purchased separately) to place-proven behavioral tool. Managers learn to
identify each participant’s Dominant, Interactive, better understand interpersonal chemistry, and are
Steady, Conscientious profile and learn how to work better prepared to enhance relationships, resolve
with similar or different profiles most effectively. conflicts, and motivate their direct reports.


28
Key Benefits
DISCSTYLES Gain awareness of personal strengths and
WORKSHOP motivations
Uncover career development opportunities
Your one-time site license payment Improve methods for interpersonal communication
allows you unlimited customization Enhance conflict resolution ability
Create 360-degree feedback for your leaders
Build and strengthen teams
SITE LICENSE – $995 Improve professional relationships internally and
externally
FREE
FREE ONLINE
WORKSHOP
MINI-CERTIFICATION!
Order 50 or more
DISCStyles Profiles
with your Workshop License and
get a free certification
to get you up to speed, fast!

29
The DISCStyles Assessment

DISCStyles is the premier behavioral style assessment
available today. The goal of DISCStyles is to under-
stand interpersonal chemistry and enhance relation-
ships. Once managers know their own personality and
behavioral style characteristics, it’s easier to under- Participants Will Learn:
stand what drives others and use a variety of options
Their Behavioral Style Tendencies,
for dealing with them more successfully.
Strengths, and Struggles
Based on theories originally developed by Dr. William Their Management Strategies and
Marston in the late 1920’s, and adapted for effort- What Motivates You
less online facilitation, our DISCStyles assessment is
Their Communication Preferences
a highly validated tool trusted by Fortune 500 com-
panies, the United States Military, and professional About the Four Basic DISC styles
consultants worldwide. How to Identify Another Person’s Style
How to Use Adaptability for Greater
This easily administered 30-item assessment includes
Success
use of three interpersonal settings to maximize con-
textual authenticity (work, home, social). Each of
the three standard interpretive graphs are plotted
enabling a complete view of your preferred style, and Online Version with
since the DISCStyles assessment can be completed in Comprehensive Report
only 10-15 minutes you gain valuable time for indi- • After taking the Assessment, each person re-
vidual coaching sessions or group discussions. $49.95 ea.
ceives their own Home Page to view results, in-
vite observers, and access additional resources.
• Totally automated online DISCStyles self-assess-
ment
Paper/Pencil Classroom • Your Personalized DISCStyles Report
Style Booklet Version • Your own DISCStyles Home Page to invite others
to respond to how they see you for 360-degree
The assessment booklet is ideal for classroom use, is
feedback
easily self scored, and includes extensive material on
common profiles and their tendencies including com- • Your eGraphs and Observer Graphs of how others
munication do’s and don’ts, strengths, motivation fac- see you
tors, and work style characteristics. • Additional online resources
• 52-week e-mail series for ongoing learning
The DISCstyles
Pen & Paper
Assessment
Start at $15 per unit Online
Assessment

30
LEADERSHIP
TRAINING
Workshops in this series include:
Leaders Do More Than Lead, They Leadership Effectiveness
Empower Others to Do the Same Psychological Type
Much has been said and written about the differences be-
Ethical Style
tween management and leadership. However it was said best Mentoring Program
by the great Peter Drucker “Management is doing things
right, Leadership is doing the right things.” Our Leadership
Change Management
series focuses on moving past small scale tasks into the larg-
er realm of leading teams, divisions and organizations.
Best of Class Workshops and Assessments

for Leadership Training
When a manager transitions into a leadership role, they be-
gin to move their vision from the present into the future. In
these workshops managers will learn how to lead by creating
a shared vision, laying out a sound strategy, enforcing an
ethical code, and ensuring that their high-performing em-
ployees also have the opportunity to become leaders them-
selves. The leadership skills taught in these forward-looking
workshops are at the core of the world’s most successful
leaders and organizations.
Leadership Development Series

Leadership Development Series is the third in a series of
workshop collections that are designed to fully develop your
managers. Each workshop is designed as a stand-alone work-
shop and can be taken in any order. After completing the
Basic & Advanced Management Workshop Series, managers
with leadership responsibilities should advance to the Lead-
ership Development Series. Highly experienced managers
may skip the Basic & Advanced Management Series and go
directly to the Leadership Development Series.
31
Leadership Training
Leadership Effectiveness IE
D FACIL
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IT
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Workshop AV
A I L A B LE
Leadership is often confused with position, status, charisma,

or fame. However 60 years of research has proven time and again that
effective leadership is based on a set of behaviors and competencies
that can be learned, practiced, and mastered.
Overview:
This practical view of leadership is central to the Lead-
ership Effectiveness workshop which uses experiential The Leadership
learning and practice to develop 8 critical leadership Effectiveness workshop
competencies. With this workshop you can teach par-
ticipants to:
comes with:
Instructor Guide
Establish personal benchmarks for using
Participant Guide
leadership best practices.
PPT Presentation
Use communication skills, drive, and directional
clarity to inspire and get results from their work Internal marketing material
units. Pre-training job aids
Think contextually and assimilate information Post-training job aids
from wide ranging sources to develop competi-
tive advantage through innovative strategies.
Use emotional intelligence and creativity to
enable others and lead change.
“A leader takes people
where they want to go. A
This workshop uses the Leadership Effectiveness great leader takes people
Profile (either paper or online, purchased separately) where they don’t necessarily
to identify participants strengths, blind-spots, and
development opportunities from among 8 leadership
want to go but ought to be.
effectiveness competencies. – Rosalynn Carter


32
Leadership Training
The Leadership Effectiveness workshop provides Key Benefits

everything you need in a streamlined ½ to full day
classroom workshop packed with experiential prac- Enable your business to develop deeper and
tice. There are 96 pages of coaching tips filled with more trusting relationships with its clients.
best practices that you can provide managers to en-
hance strengths and work on development areas. Managers will be better able to inspire and
motivate team members to stretch themselves
to attain or exceed goals, or complete difficult
projects.
LEADERSHIP Leaders will encourage employees or team
EFFECTIVENESS members to persevere and stay the course
WORKSHOP through tough times.

Create enthusiasm in the organization through
Your one-time site license payment times of challenge or difficult change.
allows you unlimited customization Nurture a corporate culture that engenders
and reproduction rights. loyalty and retains human and information
capital.
Empower and mentor employees to higher levels
SITE LICENSE – $995 of performance and career advancement.
FREE
Order 50 or more Leadership Effectiveness Profiles with your Workshop
License and get a free certification to get you up to speed, fast!

33
Leadership Training
The Leadership Effectiveness Profile Assessment

This leadership assessment model is based on research that effective leadership
starts with basic competencies like drive, emotional intelligence, and creativity.
These fundamentals are productively channeled through goal clarity, communication
skills, people enablement, and contextual thinking. Leaders can solicit feedback from
other raters to capture 360-degree feedback.
This assessment is a 96 item, online or booklet format, questionnaire that covers 8 leadership
competencies.
Features
Measures 8 core leadership competencies through a summary description of the behavior of a high
96 items, with either self or 360 degree feedback. scorer to provide a summary image of a manager
Each behavioral item in the assessment is
a positive leadership behavior.
Worded in simple, understandable and behavioral Online Version with
terms allowing any participant, regardless of Comprehensive Report
education or English language proficiency, to
• Leadership report – includes a 10/10 report
understand and provide accurate ratings.
that lists your top ten strengths and top ten
The report itself is broken into six smaller reports. development needs, in rank order.
Reports begin with summary competency scores • Multi-rater capable – assessment can be used
and drill down to behavioral specifics including
coaching tips for development and course and as a leader’s self-assessment or with supervi-
reading suggestions. sors, peers, and direct reports for 360-degree
feedback.
In the online format, there is no limit to the
• Easy to administer – online use is easy for
number of raters who can be invited to provide
administrators and participants, and provides
feedback.
administrators total control over the distribu-
tion of results.
• Relevant feedback – rather than providing
Paper/Pencil Classroom
Style Booklet Version just simple lists of strengths and weaknesses,
the LEP provides development needs imbedded
The assessment booklet is ideal for classroom use in development planning templates to make it
and includes direction on using each competency easier for participants to organize and take next
including advice to improve low scores. There is also steps
Leadership Effectiveness Profile

Pen & Paper
Assessment
Assessment

34
Leadership Training
D FACIL
Psychological Type Indicator IE
CERTIF
IT
ATOR
AV
Workshop A I L A B LE
Does Preference influence Competence?

Excellence, Competence, Natural Ability — These are the qualities we
look for, and expect, in leaders. The Psychological Type Indicator tells
business people what their preferences are, using the same world
renowned classification system as the Myers-Briggs Type assessment.
Overview:
This trainer-led workshop for managers and other pro- This workshop uses the Psychological Type Indica-
fessionals uses experiential learning and practice to tor assessment (either paper or online, purchased
teach leaders how the four primary Jungian personal- separately) to identify participants type profiles in
ity characteristics interact together to create 16 types order to teach leaders to understand the behavior
that exhibit consistent patterns of thinking, decision patterns of others and understand their own ten-
making, communicating, priority setting, career choic- dencies more dispassionately and with greater clar-
es, and how they deal with conflict and stress. These ity.
are the same 16 types as in the Myers-Briggs Type
Indicator. Managers who take this workshop will:
The Psychological Type
Understand the 16 different personality types
and their own dominant behavior type.
Indicator workshop comes
Learn the psychological underpinnings of
with:
problem areas they may have experienced. This Instructor Guide
new perspective can unlock new solutions. Participant Guide
Gain insight into “style” areas they may have Technical Guide
neglected without really considering. PTI 16 Type Booklets (one for each type)
information can point to self development paths.
PPT Presentation
Gain a new understanding of how and why they
Internal Marketing material
react in certain ways under stress, providing them
new ways to act with more control and poise. Pre-training job aids
Post-training job aids


35
Leadership Training
The Psychological Type Indicator workshop provides Key Benefits

everything you need to facilitate use of the PTI as-
sessment, interpret online reports and assist man- Trainers can learn and facilitate training with
agers in using the information to manage and influ- the Myers-Briggs Personality Types without
ence others more effectively as well as plan their burdensome certification requirements.
own development.
Participants of all kinds can review their
development goals with a new perspective and
PSYCHOLOGICAL be better prepared to deal with the negative and

positive consequences of their personality.
TYPE INDICATOR Participants receive their own PTI type booklet
which outlines the implications for their type
WORKSHOP with communicating with others, working in
teams, conflict resolution, time management,
Your one-time site license payment and career choices.
FREE
FREE ONLINE
WORKSHOP
MINI-CERTIFICATION!
Order 50 or more Psychological Type
Indicator Profiles with your Workshop
License and get a free certification to
get you up to speed, fast!

36
Leadership Training
The Psychological Type Indicator Assessment

The Psychological Type Indicator (PTI) is a carefully crafted online
personality measure that is designed to give individuals guidance about their
psychological (Jungian) type using the sixteen types (INTJ, ENTP, etc.) first
presented by Carl Jung. The focus of the PTI is on providing individuals themselves,
their managers and those who train them, with an understanding of personality and its
effect on performance both inside and beyond the workplace.
Paper/Pencil Classroom Style

Booklet Version

and includes an explanation of the 4 PTI or (MBTI)
preferences. There is also a one-page summary de-
scription of each of the 16 types, including behav-
ioral tendencies, world view, and how the prefer-
ences interact with one another.
Online Version with

The PTI feedback report provides comprehensive

information on your primary type, your least used
type, as well as information designed to facilitate
understanding of other types. Results highlight Leadership is practiced
the range within which individuals are likely to be
comfortable adopting different behavioral styles to
not so much in words
cope with changes in their environment and the dif- as in attitude and
ferent life pressures they might face. An 8-page de- in actions.
tailed description of the participant’s type includes
personal growth areas, how to communicate with
– Harold S. Geneen
others, how they contribute to a team, career pref-
erences, reactions to stress, and how they handle
conflict.
Psychological Type Indicator

Pen & Paper
Assessment
Assessment

37
Leadership Training
D FACIL
Ethical Type Indicator IE
CERTIF
IT
ATOR
AV
A I L A B LE
Workshop
Foster a healthier climate, happier customers,
and steer clear of costly violations!
Overview:
The Ethical Type Indicator workshop for leaders

addresses the problems of ethical principles or or-
ganization policies that are often far too general to The Ethical Type Indicator
provide meaningful guidance. By using experiential workshop comes with:
learning and practice to review their own ethical de-
cision making patterns, individual managers learn to Instructor Guide
categorize those decisions within a specific ethics
Participant Workbook
framework.
PPT Presentation
This ethical process makes it possible for managers to Internal Marketing material
explore and understand different ethical foundations
Pre-training job aids
while being able to objectively assess the strengths
and weaknesses of their own ethical decision making Post-training job aids
pattern. This workshop will teach managers:
Their primary ethical decision making preference.
To take a more reasoned approach to ethical
dilemmas in the future.
To use specific steps to consider, confront, and
resolve ethical dilemmas. Ethics is knowing the
difference between what
This workshop uses the Ethical Type Indicator
(either paper or online, purchased separately) to
you have a right to do and
identify participants ethical reasoning preferences what is right to do.
from 6 established ethical foundations or
philosophies. – Potter Stewart


38
Leadership Training
The Ethical Type Indicator Workshop is an ideal Key Benefits

introductory forum for examining the ethical implica-
tions of specific organization policies that challenge Consumers and business-to-business customers, would
corporate policies or fall in gray areas, and that may rather do business with an ethical company. Operating
have resulted in harm or potential harm to the com- ethically results in:
pany.
Improved productivity
Increased profitability
THE ETHICAL Improved employee morale
TYPE INDICATOR Enhanced recruitment and retention of employees

Better company reputation
WORKSHOP Long-term success
Your one-time site license payment In just the last few years, imagine the enormous
allows you unlimited customization financial advantage that would have accrued to the
and reproduction rights. stockholders of any one of the largest banks had they
operated in a more ethical manner. The benefits of
ethical behavior are not always immediate or obvious
SITE LICENSE – $995 but they eventually surface.
FREE
FREE ONLINE
WORKSHOP
MINI-CERTIFICATION!
Order 50 or more Ethical Type Indicator
Profiles with your Workshop License and
get a free certification to get you
up to speed, fast!

39
Leadership Training
The Ethical Type Indicator Assessment

How do you resolve the ethical and moral dilemmas that arise in your life?
Can you identify, articulate, and defend the ethical principles that govern and influence
your ethical and moral decision-making? The Ethical Type Indicator answers these questions
by helping leaders identify and understand the underlying ethical principles they use to
confront and resolve ethical and moral dilemmas.
Ethical Type Assessment Sample:

Paper/Pencil Classroom
Style Booklet Version ETHICAL TYPE MEAN LOW
Egoism 17 7
The assessment booklet is ideal for classroom use, is Utilitarianism 26 16
easily self scored, and describes the advantages and Existentialism 32 17
disadvantages of several, ethical belief systems: Divine Command 25 7
Deontology 27 12
Leaders respond to questions like these to determine Conformism 22 9
their ethical type:
Plotting Your Scores
Do you regard written codes of conduct as helpful Plot your scores for ethical type. The solid plotted line that
appears in the graph represents the mean scores for each
in resolving ethical dilemmas? ethical type drawn from a representative sample.
Do you believe the needs of the many outweigh 46
the needs of the few?

40
Are the thoughts, feelings and beliefs of friends

an important consideration? 36
32
30
The Ethical Type Indicator provides leaders a frame- 26

25 27
26
work for evaluating and understanding the ethical
and moral decision making of others. This improved 20
22
understanding of the ethics makes it easier for lead- 17

16
ers to make more persuasive arguments in favor of
any course of action with ethical implications. 10
Egoism Existentialism Deontology

Utilitarianism Divine Command Conformism
The Ethical Type Indicator

Pen & Paper
Assessment
Assessment

40
Leadership Training
D FACIL
Leadership Competencies IE
CERTIF
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AV
A I L A B LE
Complete Mentoring Workshop
A survey of Fortune 500 companies reported that 96% believe that men-
toring is a critical concern in regards to their organization’s future. Devel-
op a world-class coaching and mentoring program now to ensure success
with your next generation of leaders.
Overview:
This easy-to-facilitate workshop puts you in charge of This workshop uses the Principles of Adult Men-
a powerful experiential learning experience for your toring Inventory (either paper assessment or on-
emerging leaders. Our Mentoring Program provides you line assessment, purchased separately) to identify
with a systematic and deliberate means for developing managers mentoring strengths and development
knowledge management practices, increased trust in needs from among the 6 critical mentoring compe-
leaders, and more structured succession planning. tencies. By using the assessment you can focus your
classroom time more effectively by understanding
Your participants will practice the 6 most critical precisely where you should be spending time.
mentoring competencies with a variety of skill-
building exercises and more than 90 minutes of video
footage. Having a stable of capable mentors has never The Complete Mentoring
been more important, and we’re making it fun and workshop comes with:
easy for you.
Instructor Guide Organizational Readi-
Participant Guide ness Assessment
Become an “instant expert trainer” on the
HOT topic of Mentoring Participant Workbook Internal marketing
material
Principals of Adult
Facilitate the critical process of matching Mentoring Inventory Pre-training job aids
mentors to the appropriate mentees Leader’s Guide Post-training job aids
Teach emerging leaders how to build trust, Mentee Guide Video
advise, and motivate effectively Guide to Mentee PPT Presentation
Planning
Provide more than just training – Provide Guide to starting an effective mentoring
measurable results. Guaranteed! program

ONSITE DELIVERY & WEB-BASED TRAINING OPTIONS AVAILABLE!

41
Leadership Training
The Complete Mentoring Workshop is an all-inclusive, Key Benefits

turnkey mentoring program of tested materials for use
by program coordinators, managers and trainers. This is The number one video-based Mentoring program in
the most comprehensive program on the market today! the world
Complete solution with step by step instructions
The step-by-step guide will take you through the proc- Author Norm Cohen is a noted thought leader on
ess of implementing an effective mentoring program mentoring technologies
and if you ever need it, help is available with just a
phone call. Mentoring is the most effective long term strategy
to retain and build human and information capital
in organizations
COMPLETE
Develop a more successful next generation of
workers
MENTORING Retain key employees and lessen the outflow of

critical business information and skills
WORKSHOP Mentoring is highly effective in getting managers
more involved with their direct reports
Your one-time site license payment Provides mentees with tangible reinforcement that
allows you unlimited customization the organization and their manager consider them
and reproduction rights. a valuable part of the organization leading to
higher motivation and a higher level of
performance
SITE LICENSE – $995 Best guarantee in the industry

42
Leadership Training
Workshop Assessment
Principles of Adult Mentoring Inventory (PAMI)
Before wasting time on superfluous training, zero The assessment measures a manager’s current
in on your manager’s mentoring strengths and proficiency in 6 dimensions of the one-to-one
weaknesses and tailor your workshop to precise- model for learning (mentoring).
ly fit your mentor’s needs by first assessing your
managers using the Principles of Adult Mentoring 6 Mentoring Competencies
Inventory.
From an organizational standpoint the Principles

of Adult Mentoring Inventory can help:
Provide managers an accurate baseline of their

current potential for being effective mentors
in organizations without established mentor-
ing programs.
Provide an accurate baseline for determining

what mentoring competencies need improve-
ment in organizations with an established
mentoring program in place.
The PAMI assessment introduces managers to the

behaviors, skills and competencies needed to act
as an effective mentor.
Better than a thousand days of diligent study

is one day with a great teacher
– Japanese Proverb
Principles of Adult Inventory
Paper Assessments Start at $9.95 Online Assessments $24.95

43
Leadership Training
Change Management Effectiveness

Workshop D FACIL
IE
CERTIF
IT
Change is now the current state of affairs in business.
ATOR
If you’re standing still, you’re losing ground. Whether AV
A I L A B LE
the change is mission level, strategic, operational,
technological, or attitudinal, it’s always happening and
this requires that managers be skilled as change leaders so
their groups can nimbly negotiate a constantly shifting landscape.
Overview:
The Change Management Effectiveness workshop ena-
bles you to empower supervisors and managers to be The Change Management
effective change leaders. Experiential learning and Effectiveness workshop
practice are used to teach managers and supervisors
how to lead change by teaching proficiency in 7 change comes with:
management competencies. Participants learn to: Instructor Guide
Participant Guide
Establish a work culture that embraces new
methods and change without fear. PowerPoint Presentation
Reduce resistance to change in themselves and Internal marketing material
others. Pre-training job aids
Communicate effectively and involve others to Post-training job aids
mobilize support for changes.
Re-orient others attitudes toward innovation
and change.
Change is the law of life
This workshop uses the Change Management Effec- and those who look only to
tiveness Profile assessment (either paper or on-
line, purchased separately) to identify participants
the past or present are
strengths, blind-spots, and development opportunities certain to miss the future.
among 7 change management competencies.
- John F. Kennedy


44
Leadership Training
The Change Management Effectiveness workshop Key Benefits

provides everything you need in a streamlined ½
day classroom workshop. Managers will emerge with Managers will plan and manage the change
a new appreciation for the impact of work change process and communicate the benefits of the
and new skills to breakdown resistance to change. change before implementation
Additional delivery assistance if desired is only a All units across the organization can respond
phone call away. faster to customer demands or other changes.
Existing resources can be better allocated within
the organization.
The impact of a change will be assessed prior to
CHANGE implementation.
MANAGEMENT Change can be implemented with less disruption

of day-to-day business.
EFFECTIVENESS Organizational effectiveness and efficiency is
WORKSHOP improved by acknowledging the concerns of staff.

Change implementation time is reduced and there
will be fewer change failures.
Your one-time site license Change management provides a way to anticipate
payment allows you unlimited challenges and respond to these efficiently,
customization and reproduction including impacts on customers.
rights. Change management helps to contain costs and
increase ROI associated with the change.

FREE
Order 50 or more Change Management Effectiveness Profiles with your
Workshop License and get a free certification to get you up to speed, fast!

45
Leadership Training
Change Management Effectiveness Profile

This assessment focuses on the manager as the “change driver”.
The questionnaire identifies 7 key competencies in behavioral terms that
are linked to leader success in implementing and managing change. Rather
than another complicated flowchart of the change management process, this tool
gives managers a simple diagnosis of the actions/practices they need to execute
in order to influence their work groups to be more readily adaptive.
Features
Measures 7 change management competencies: Online Version with
Proactive Thinking Comprehensive Report
Organization for Change • Easy to administer – Online use is easy for
administrators and participants, and provides
Involving Others
administrator’s total control over the distribu-
Visualizing the Future tion of results.
Communicating Clearly
• Assessment report – includes a 10/10 report
Breaking from the Past that lists your top ten strengths and top ten
Consolidating New Learning development needs, in rank order.
Provides simple, useful information that can be • Multi-rater capable – assessment can be used
used immediately. as a leader’s self-assessment or with supervisors,
No complicated flowcharts or process. peers, and direct reports for 360-degree feed-
back.
The Change Management Effectiveness Profile is
84 items and takes about 20 minutes to complete. • Relevant feedback – rather than providing just
simple lists of strengths and weaknesses, the
Change Management Assessment report provides
development needs imbedded in development
Paper/Pencil Classroom Style planning templates to make it easier for partici-
Booklet Version pants to organize and take next steps.
and includes direction on using each competency
including advice to improve low scores. There is also
a summary description of the behavior of a high
scorer to provide a summary image of a manager
Change Management Effectiveness

Pen & Paper
Assessment
Assessment

46
TRAINING FACILITATION SERVICES
Save time, money and the headaches that go along with learning and
delivering a new training solution.
Take advantage of our training services and let our certified instructors handle
everything from marketing and enrollment to delivery and after training support.
Simply pick from our fantastic selection of courses and we’ll do the
rest. It’s easy, quick, and your satisfaction is 100% Guaranteed!
Our top-notch facilitators bring the subject matter expertise and training platform skills that turns
training into an energizing launching point for positive behavior and productivity change!
Each workshop in this catalog is modular and can be delivered onsite or through the web. We can even
“mix and match” content for a more tailored fit. Our training sessions are interactive and filled with
activities, assessments, and role-plays.
WHY WORK WITH HRD PRESS?

Comprehensive Training Solution
Our training packages include everything you need to ensure success. From internal marketing, to
enrollment, to pre- and post-training assignments, assessments and support – we handle it all. All
assessments, course material and support are also included at no additional charge.
Quality
Our training courses are developed by industry experts with years of experience, not just as authors
but also as practitioners within some of the largest and best known organizations in the world. Our
certified trainers are experts at bringing the subject matter alive and relevant to the participants and
include our program authors. We deliver training sessions that are high-engagement and high impact.
SATISFACTION GUARANTEED!
We do business with over 90% of the Fortune 500 and thousands of other small and medium sized
businesses. We make sure our clients are happy clients and nobody in the industry has a stronger
guarantee!
If you are not satisfied with We won’t invoice you until after the ses-
our training facilitation sion and if you are not happy don’t pay
services – don’t pay*! the invoice. It is as simple as that.
To schedule a training session or to

learn more, contact one of our representatives at (800)822-2801. *Some limitations apply.
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HRD TRAINING SOLUTIONS

Your Management & Leadership Training Specialists

SEE INSIDE FOR COMPLETE TRAINING SOLUTIONS ON:

Conflict Resolution Management Supervision

HRD Management Development Series

The Best Management Assessment and

Basic Management Development Series

Basic Management is the first in a series of workshop col-

Managing Your Job

Each EXCEL workshop is a stand-alone workshop

To purchase or for additional information:

Key Benefits Setting Goals and Standards

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Each EXCEL workshop is a stand-alone workshop that

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Getting Unbiased Information

RELATING TO The quality of decisions made, problems solved and

Database of over 100,000 managers Listening and Organizing

All material is fully customizable & reproducible.

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Building the Team Series

Each EXCEL workshop is a stand-alone workshop that

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Appraising People and Performance

THE TEAM To make appraisals meaningful and impactful they

SERIES for by both parties, use two-way dialog, and be

Counseling and Disciplining Employees

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Thinking and Deciding Clearly

Each EXCEL workshop is a stand-alone workshop that

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THINKING MAP Wheel

SITE LICENSE – $995

Database of over 100,000 managers Thinking Clearly and Analytically

All material is fully customizable & reproducible.

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The #1 Video-Based Management Assessment

The Managerial Assessment of Proficiency (MAP) is the Managerial Assessment

MAP ASSESSMENT PRICES START AT ONLY $100

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Purchase any workshop within 30 days

Coaching/Mentoring Managing Change

Book any training session before

Free Access to Skill Building Activities &

Best of Class Workshops and Assessments

These incredible workshops bring to light the preferences

Advanced Management Development Series

Strategic Leadership is the only direct competitor

All material is fully customizable & reproducible.

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By using the assessment prior to training you can Key Benefits

TYPE INDICATOR responsibilities.

SITE LICENSE – $995

To purchase or for additional information:

Strategic Leadership Type Indicator

The SLTi assessment is particularly important for supervisors or

Online Version with Paper/Pencil Classroom

Instructors can use this assessment booklet in a

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Dealing with Conflict

All material is fully customizable & reproducible.

To purchase or for additional information:

DEALING WITH Teach negotiation and conflict resolution by

SITE LICENSE – $995