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TEN .......................................................................................................................................................... 3
AML ......................................................................................................................................................... 3
ASSISTANCE ............................................................................................................................................. 3
BIRTHDAY ................................................................................................................................................ 3
CARD NOT ACCEPTED.............................................................................................................................. 3
CHINESE NEW YEAR ................................................................................................................................ 3
COMPLAINTS & DISPUTES ....................................................................................................................... 3
CS ............................................................................................................................................................ 4
EASTER .................................................................................................................................................... 4
GAME DETAILS ........................................................................................................................................ 4
GAMES AVAILABLE .................................................................................................................................. 4
GAMES RANDOMLY ALLOCATED ............................................................................................................ 4
GOOD LUCK ............................................................................................................................................. 4
GOODBYE ................................................................................................................................................ 4
GOODNIGHT............................................................................................................................................ 5
HELP ........................................................................................................................................................ 5
INTERNATIONAL WOMAN'S DAY (MARCH 08) ....................................................................................... 5
KYC .......................................................................................................................................................... 5
MARKETING............................................................................................................................................. 5
MAXIMUM WITHDRAWAL ...................................................................................................................... 5
MINIMUM DEPOSIT ................................................................................................................................ 5
MINIMUM WITHDRAWAL ....................................................................................................................... 5
NEW YEAR ............................................................................................................................................... 5
NO WAGERING REQUIREMENTS ............................................................................................................. 5
PASSWORD.............................................................................................................................................. 6
PAYMENT METHODS............................................................................................................................... 6
PRIORITY1 ............................................................................................................................................... 6
PRIORITY2 ............................................................................................................................................... 6
PRIORITY3 ............................................................................................................................................... 6
PROMO T&C ............................................................................................................................................ 6
PROMOTION ........................................................................................................................................... 6
T&C.......................................................................................................................................................... 6
TECHNICAL .............................................................................................................................................. 6
USERNAME .............................................................................................................................................. 7
VALENTINE .............................................................................................................................................. 7
VERIFIED .................................................................................................................................................. 7

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WAIT........................................................................................................................................................ 7
WEEKEND ................................................................................................................................................ 7
WITHDRAWALS ....................................................................................................................................... 7
XMAS ....................................................................................................................................................... 7

TEN
The 10 FREE spins are allocated to players TWICE a day at 12am and 12pm UK standard time.

AML
This is a requirement of the Isle of Man government Anti Money Laundering regulations and must be
completed before we can release payment.

ASSISTANCE
Do you require assistance from one of our operators?
Yes
No

BIRTHDAY
Happy birthday!

CARD NOT ACCEPTED

Reasons for rejection can be: - Insufficient funds in your bank account. - The bank's server could not
be reached. - Some cards don't support online transactions (ask the bank to activate this service.)
Contact your card issuer if in doubt. We do not accept American Express cards or cards registered to
American citizens.

CHINESE NEW YEAR

COMPLAINTS & DISPUTES

If you feel that you have any cause to complain about anything that may have occurred as a consequence of your dealings with Gold Luck casino please notify us via email at customerservice@goldluckcasino.com. The management will then oversee the investigation of your complaint.
We reserve the right to request appropriate evidence from you for the purposes of settling any dispute which may include emails, chat transcripts or screenshots. Once a decision has been reached
you will be notified immediately.

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Should you feel the complaint was not resolved satisfactorily then please escalate to our complaints
department by emailing admin@goldluckcasino.com.
If a complaint is not resolved to your satisfaction by the use of our complaint procedure, you may
refer the matter to an independent adjudicator called Independent Betting Adjudication Service
(IBAS) who can be found at the following web address www.ibas-uk.com. They offer impartial adjudication on any dispute. We will abide by any IBAS decision, provided all relevant information has
been accurately provided to them.
Complaints may also be referred to the Isle of Man Gambling Supervision Commission (GSC) following the complaints procedure set out at www.gov.im/gambling/players.xml.

CS
We would ask that you please send an email to customerservice@goldluckcasino.com including as
much detail as you can and we will get back to you as soon as possible.

EASTER
Happy Easter!

GAME DETAILS
You will receive an email with all the game details soon. Please ensure that you have provided us
with the correct email address and that you enable marketing@goldluckcasino.com in your safe
senders list so that the message does not go to your spam folder. Check your inbox and your Gold
Luck Casino account regularly.

GAMES AVAILABLE
The games we currently have available for this promotion are: Big Kahuna, Lucky Witch, Deck the
Halls, The Osbournes, Riviera Riches, Secret Santa.

GAMES RANDOMLY ALLOCATED

Games are chosen randomly so as to ensure that all the games are rotated equally. Gold Luck Casino
reserves the right to choose which game is allocated to any particular player or group of players. We
regret that requests for any particular game cannot be entertained.

GOOD LUCK
Good Luck! :)

GOODBYE
Thank you for contacting Gold Luck casino. Have a great day!

GOODNIGHT
Thank you for contacting Gold Luck casino. Have a great evening!

HELP
Is there anything else I can help you with?

HI
Hi there! How can I help you today?

INTERNATIONAL WOMAN'S DAY (MARCH 08)

Everybody here at Gold Luck casino wish you all the best on International Woman's day!

KYC
So that we can verify your account details could you please send us a recent scanned copy of your
photo ID (passport/driving license/government ID) together with proof of address (bank statement/utility bill etc) dated within the last 3 months to customerservice@goldluckcasino.com

MARKETING
All marketing related queries will be handled by our marketing department. Please send an email
with details of your question/proposal to marketing@goldluckcasino.com and they will get back to
you as soon as possible.

MAXIMUM WITHDRAWAL
The maximum withdrawal any one player may make per day is 5000 (or equivalent in other currency)

MINIMUM DEPOSIT
A minimum deposit of 20 MUST be made before any winnings can be paid (or equivalent in other
currency)

MINIMUM WITHDRAWAL
The minimum withdrawal at Gold Luck casino is 20 (or equivalent in other currency)

NEW YEAR
Happy New Year!

NO WAGERING REQUIREMENTS
There are no wagering requirements for this promotion.

PASSWORD
To retrieve a lost password you need to go to the 'Log-in' tab at the top right hand side of the
homepage and click the 'forgot password?' link. You will be prompted to enter your username and
complete the question in the security captcha. Instructions on how to reset your password will be
emailed to your registered address.

PAYMENT METHODS
Currently we accept debit/credit card payments as well as Skrill (moneybookers), Neteller and
uKash.

PRIORITY1
I will prioritise this transaction for you so that it will be dealt with immediately. :)

PRIORITY2
I will prioritise this transaction for you so that it will be dealt with first thing in the morning. :)

PRIORITY3
I will prioritise this transaction for you so that it will be dealt with first thing Monday morning. :)

PROMO T&C
The terms and conditions for all our current promotions may be found at: https://goldluckcasino.com/promotions-t-c-en

PROMOTION
Glad to be of service and we wish you good luck with this promotion! :)

T&C
Please refer to the Gold Luck casino general terms and conditions which may be found at:
https://goldluckcasino.com/terms-conditions

TECHNICAL
Unfortunately I do not have sufficient technical knowledge to be able to answer this question. Please
put all the details of this problem in an email to customerservice@goldluckcasino.com and we shall
forward this to our technical support team. It would help them greatly if you could include your
username, the date and the time this occurred, what game you were playing when you encountered

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this problem, any error messages you may have received and preferably a screenshot of the error if
possible. We will get back to you as soon as we have a resolution.

USERNAME
Could you let me have your username please?

VALENTINE
Happy Valentine day!

VERIFIED
OK, all done, your account has now been verified :)

WAIT
OK please wait one minute whilst I check this for you

WEEKEND
Have a nice weekend! :)

WITHDRAWALS
Please allow up to five working days for any withdrawal request to be processed. Once you have
made a withdrawal request it will show as pending whilst being dealt with by our accounts department. If you have not received your money within 5 business days please contact customerservice@goldluckcasino.com giving as much detail as you can and include your username for verification.

XMAS
Have a really jolly Christmas!