Autodesk Installation Support

Autodesk Product Support provided this information on November 25, 2003. You can view updated support information for this product at http://www.autodesk.com/support.

Questions and Answers

Q. How can I get personalized installation support for this product? A. If you purchased this product from an Autodesk Authorized Reseller, please contact your Reseller for support. To locate an Autodesk Authorized Reseller in your area, call your local Autodesk office or visit the Reseller Lookup on the Autodesk website at http://www.autodesk.com/reseller. You can also visit http://www.autodesk.com/support and select your product for a list of the support options from Autodesk. Q. Where is the printed installation guide for this product? A. Printed installation guides are no longer included with this product. Please see the electronic installation guides included on the product CD. Q. If I have an earlier release of this product installed, do I need to uninstall the earlier release before I install this release? A. You do not have to uninstall AutoCAD versions 2000i, 2002, or 2004 before you install this new version of the program. However, if you are running AutoCAD 2000 or an earlier release, Autodesk recommends that you remove that software before you install AutoCAD 2005. If you are upgrading from AutoCAD 2000i, 2002, or 2004, you have 60 days in which you may run both programs. After 60 days, you must remove the old version of the product from your computer. Q. Do I have to install Microsoft Internet Explorer 6 before I install this product? A. Yes, you do need to install Microsoft Internet Explorer 6, but you do not need to have Internet access to use this product. Microsoft Internet Explorer 6 is included on this product CD for your convenience. Q. Do I need to migrate the Express Tools from my earlier version of this product for them to work with this version? A. The Express Tools are included on this product CD. There is no need to migrate older versions of the Express Tools.

Q. I ran setup.exe to install this product, but setup stopped and the following error message was displayed: Error opening installation log file. Verify that the specified log file location exists and is writable. A. During the installation, setup must be able to create a file called acadinstall.log in the C:\temp\ folder. If the temp folder is defined differently (not as C:\temp\) or is not defined at all on your computer, the file cannot be created and the error occurs. Use one of the following methods to resolve this installation problem. Method #1 If you do not have a TEMP environment variable defined for C:\temp\, create a new folder for reference, and then run the installation again. Method #2 Ensure the TEMP environment variable is pointing to a valid location and that location is not marked read-only. For Microsoft Windows 2000, and Windows XP 1. On the Start menu (Windows), click Settings > Control Panel. 2. In Control Panel, double-click the System icon. 3. Click the Advanced tab. 4. Click Environment Variables. 5. Under User Variables, review the values of both TMP and TEMP and change them accordingly. 6. Click OK. Q. The following error message is displayed when I try to install the software: Error 1723. There is a problem with this windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. A. This error occurs if an outdated version of Microsoft DirectX is installed. To resolve this issue, download and install the latest version of DirectX from the Microsoft website. Note: If Symantec pcAnywhere is installed, temporarily disabling it may also resolve this error.

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