True/False Indicate whether the statement is true or false. __T__ 1. Any abstract representation of a process is known as a process model.

__F__ 2. A graphical representation of the movement or flow of concrete or abstract items is a spreadsheet. __T__ 3. The term process mapping is used interchangeably with flowcharting. __F__ 4. An assessment of disparities between an organization's current situation and its long-term goals is known as a swimlane assessment. __T__ 5. Process boundaries define which activities are to be included in the process. __F__ 6. ERP software such as SAP has many business applications but none of them support business processes. __T__ 7. In flowchart analysis, each activity in the process is analyzed for the value it adds to the product or service. __T__ 8. Dynamic process modeling takes a basic process flowchart and puts it into motion using computer simulation techniques. __F__ 9. Software programs that automate the execution of business processes and address all aspects of the process are called ERP Wizards. __F__ 10. Organizational change management is a trivial part of the implementation process. Multiple Choice Identify the choice that best completes the statement or answers the question. ____ 11. A graphical representation of a business process is known best as a ____. a. Subject c. Flowchart b. Morh d. Dia-process ____ 12. When doing process mapping, one of the most important tasks is to define the ____. These define which activities are to be included in the process. a. Scales c. Legends b. Process boundaries d. Scopes ____ 13. Beyond the simple tools of flowcharting, a helpful tool called ____ allows one to describe a business process in greater or less detail depending on the task at hand. a. Hierarchical modeling c. Detail focused charting b. Drill down staging d. Magnifying glass charting ____ 14. A deployment flowchart is also known as a(n) ____. a. Event process chain flowchart c. ERP flowchart b. Swimlane flowchart d. Best practices flowchart ____ 15. In value analysis, which of the following activities should be eliminated? a. Real value c. No value b. Business value ____ 16. In value analysis, which of the following activities is defined as value for which the customer is willing to pay? a. Real value c. No value b. Business value ____ 17. Which type of software program automates the execution of business processes? a. SAP tools c. Workflow tools b. Processing chain tools d. Swimlane tools

Short Answer 18. Define organizational change management (OCM). Managing the human behavior aspects of organizational change 19. Define scope creep. Which is the unplanned expansion of the project's goals and objectives. 20. SAP recommends a system landscape for implementation. What are the three separate SAP systems used for this landscape? Development (DEV), Quality Assurance (QAS), and Production (PROD) Essay 21. Discuss SAP's relationship with IDS/Scheer and define the event process chain (EPC) format. 22. What is value analysis? How can the concept be expanded? In value analysis, each activity in the process is analyzed for the value it adds to the product or service. The value analysis concept can be expanded to an evaluation of both the time and cost of each process step. For each step in the current process, you would estimate the actual time and cost. Then you would estimate the value-added time and costdetermining how much of the actual time is adding value and how much of the cost is worth paying for. 23. In the Harrington book, Business Process Improvement, what questions should companies ask about their business processes to identify areas of improvement? Cite 5 of them. Are there unnecessary checks and balances? Does the activity inspect or approve someone elses work? Does it require more than one signature? Are multiple copies required? Are copies stored for no apparent reason? 24. How can workflow tools be useful to a business? 25. Discuss the SAP system landscape for implementation. Why is it important to keep the systems separate? SAP recommends a system landscape for implementation, In this system landscape, there are three completely separate SAP systems, designated as Development (DEV), Quality Assurance (QAS), and Production (PROD). The Development (DEV) system is used to develop configuration settings for the system, as well as special enhancements using ABAP code. These changes are automatically recorded in the transport directory, which is a special data file location on the DEV server. These changes are imported into the QAS system, where they are tested to make sure that they function properly. If any corrections are needed, they are made in the DEV system and transported to the QAS system. Once the configuration settings and ABAP programs pass testing in the QAS system, all settings, programs, and changes are transported to the PROD system, the system that the company uses to run its business processes. The use of separate systems is important during the initial implementation of an SAP ERP system, and it is even more

important after the Go Live phase. All software packages have occasional updates, and having systems available to test these updates before applying them to a production system can prevent problems. PART II 1. Because building information systems is so complex, there is only one correct definition for the SDLC. (TRUE / FALSE) Traditionally, software development has been characterized by: a. b. c. d. 3. Reengineering the organization Implementing stock technical solutions Writing computer code Building applications in cycles

2.

Because enterprise systems are rarely custom-built for a company, making major modifications to the software is advised against.(TRUE / FALSE) Traditionally, software development has been characterized by: a. b. c. d. Implementing stock technical solutions Writing computer code Building applications in cycles Reengineering the organization

4.

5.

Prior to the past decade, information systems development has concentrated on: a. b. c. d. Reusability of code Writing computer programs Testing and installing software Implementing systems in organizational settings

6.

Which of the following is a cause of the system development life cycle being turned inside out? a. b. c. Recognition of the technical limitations of the code-centric view of information systems Growing recognition of the importance of the organizational context Improvements in telecommunications systems

d.

Realization that other hi-tech aspects of applications such as databases and networks are important

7.

As a result of changes during the last decade, building information systems is now focused on: a. b. c. d. Reusability of code Writing computer programs Testing and installing software Implementing systems in organizational settings

8.

Which of the following is a cause of the system development life cycle being turned inside out? a. b. c. Growing recognition of the importance of the organizational context Improvements in telecommunications systems Realization that other hi-tech aspects of applications such as databases and networks are important Recognition of the technical limitations of the code-centric view of information systems

d. 9.

The authors refer to the inversion of the system development life cycle. By this they mean: a. b. c. d. Coding now drives the process Implementation covers the whole life cycle, not just one phase Analysis and design now come after feasibility studies Programming is a small or nonexistent part of the life cycle

10.

Implementation comprises trivial activities related to putting the system in its organizational setting.(TRUE / FALSE) Because enterprise systems are usually custom-built for a company, most vendors advocate making modifications to the software.(TRUE / FALSE) We now recognize that information systems are not technical.(TRUE / FALSE) Simple upgrades or enhancements to existing enterprise systems are not generally considered to be implementation projects.(TRUE / FALSE) Deciding who and when to hire, creating a budget, and setting up ways to measure the project outcomes occurs during this specific part of implementing an enterprise system. a. Coding

11.

12. 13.

14.

b. c. d. 15.

Implementation Planning Realization

A phased approach to enterprise implementation is generally more efficient and requires less

testing than a big bang approach.(TRUE / FALSE) 16. Deciding who and when to hire, creating a budget, and setting up ways to measure the project outcomes occurs during this specific part of implementing an enterprise system. a. b. c. d. 17. Coding Implementation Realization Planning

Installation of software occurs within which phase of enterprise system implementation: a. b. c. d. Initiation Planning Analysis & process design Realization

18.

Setting the project mission and making important decisions about the scale of the project occurs during this specific part of implementing an enterprise system. a. b. c. d. Planning Coding Initiation Transition

19.

Assessing the firms overall security requirements occurs within which phase of enterprise system implementation a. b. c. Initiation Planning Analysis & process design

d. 20.

Realization

Setting the project mission and making important decisions about the scale of the project occurs during this specific part of implementing an enterprise system. a. b. c. d. Coding Initiation Planning Transition

21.

Most implementation methodologies offered by ERP vendors are derived from those developed by consulting firms.(TRUE / FALSE) The big bang approach has a number of disadvantages, including: a. The definitions of data elements may not map exactly to those definitions provided by the enterprise system developer. Since they require more coordination up front, big bang projects are harder to manage. Since the business process specialists have to concur on the configuration settings at the beginning of implementation, this forces the approach to be more fully integrated. The implementations seem to move along more slowly than in the phased approach.

22.

b. c.

d. 23.

It is somewhat unusual for a company to rely upon a consulting firm during implementation of an enterprise system.(TRUE / FALSE) The big bang approach offers a number of advantages, including: a. Since the business process specialists have to concur on the configuration settings at the beginning of implementation, this forces the approach to be more fully integrated. Upgrades are more difficult, and many companies find that they are unable to keep their systems current. The approach encourages forms of collaboration that help to collapse the functional silos that persist in many corporations. The definitions of data elements may not map exactly to those definitions provided by the enterprise system developer.

24.

b.

c.

d.

25.

Improved management of assets helped Chevron to save many millions of dollars in taxes.(TRUE / FALSE)

26.

The phased approach offers a number of advantages, including: a. b. The approach tends to be less unsettling to the organization than the big bang approach. Some of the linkages in the database can be "broken," reducing the effectiveness of the enterprise system. Projects are more uniform and simpler to manage. Organization will tend to maintain its functional structure.

c. d. 27.

The effect on the enterprise is less extreme when using which of the following approaches to enterprise system implementation a. b. c. d. Blueprinting Bottom up approach Big Bang approach Phased approach

28.

The phased approach has a number of disadvantages, including: a. b. c. There is more overall testing because the modules are tested separately. Organization will tend to maintain its functional structure. Upgrades are more difficult, and many companies find that they are unable to keep their systems current. Since each module is separately implemented, configuration changes that are made later during the implementation may conflict with those made earlier.

d.

29.

Which of the following approaches is likely to entail making significant changes to existing organizational processes? a. b. c. d. Blueprinting Bottom up approach Big Bang approach Phased approach

30.

Most consultants and enterprise system vendors recommend making modifications to ERP software over changing the way a company and its employee operate.(TRUE / FALSE)

31.

Implementing an enterprise system on a module by module basis is an example of which of the following approaches. a. b. c. d. Blueprinting Bottom up approach Big Bang approach Phased approach

32.

Determining the functionality to be included in each part of an implementation project occurs during which of the following phase. a. b. c. d. Initiation Planning Analysis & process design Realization

33.

What are some of the most important factors to consider when choosing a hardware platform vendor? a. b. c. d. Training costs Restraining forces Require desktop "power" Support needs

34.

The practice of building computer systems has remained highly stable over the past three decades.(TRUE / FALSE) What are some of the most important factors to consider when choosing a hardware platform vendor? a. b. c. d. Training costs Require desktop "power" Restraining forces Support needs

35.

36.

What are some of the most important factors to consider when choosing an implementation partner?

a. b. c. d. 37.

Experience of the partner Security requirements of the system Restraining forces Extraterrestrial concerns

What are some of the most important factors to consider when choosing an implementation partner? a. b. c. d. Security requirements of the system Restraining forces Experience of the partner Extraterrestrial concerns