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Right product at the right place, right price and at the right time is the number one business imperative of all consumer goods companies. Regardless of geography, as markets become more complex and consumers become more demanding, consumer goods need to adapt fast to put in place processes and systems that are able to handle all the emerging challenges and also exploit market opportunities as they come up. Responsiveness is not only responding to the challenges of tactical planning and execution for variability in demand, capacity and supply. It also includes being able to act rapidly on strategic initiatives that are often driven by changing consumer, shopper, customer, supply chain and technology demands and their potential impact on profitability and growth. Responsive companies know that being agile is a key competitive strategy. Larger businesses need to be able to compete with businesses that are more nimble in spotting new trends and unmet customer needs & introducing new products in the marketplace. On the other hand, small companies need to ensure that they remain agile and are not threatened as they grow. Operational efficiencies are the key to the success of all consumer goods companies the key areas being maximizing trade promotion effectiveness and optimizing supply chain costs. Innovation is another imperative both in products as well as processes. The technological advances over the last decade need to be leveraged in increasing the brand franchise and consequently the top line revenues
Table of Content
1. Introduction 2. Key Trends in the Consumer Goods Industry 3. Challenges and Opportunities 4. Strategies of leading FMCG brands 5. Building Capabilities to succeed in tomorrows Market place 6. TCS Value Proposition for the Consumer Goods Industry 7. Summary 3 3 5 6 8 12 15
Introduction
In the fiercely competitive Consumer Goods market, it is quite admirable to see emergence of strong brands which invoke high levels of customer Loyalty, such as Wrigley, Nestle, and Heinz. These brands have not only weathered the competitive storm but also stood their ground against the onset of Globalizing retailers trying to topple the basic value proposition of CPG companies. In todays market, demanding customers expect consumer products and services tailored to their needs. Growing dominance of retailers like Wal-Mart with their bargaining prowess has only added to the pressures of CPG companies. Retailers launching and promoting their own private labels has added another layer of complexity. For Foods and Beverages manufacturers, they are caught between the rising commodity prices of their inputs and the pressure to maintain their sales prices that are driven by the marketplace. This has been a testing times for most CPG companies, conspicuously this is when the growth leaders aggressively capitalize on identified opportunities to intensify growth and get ahead of the laggards. It is not uncommon to see leaders posting impressive growth rates which are double or more of the growth of industry itself.
choice but also drives industry consolidation. This places enormous pressure on suppliers to maintain margins and retain consumer brand franchise, particularly with the emergence of private label brands in more mature markets. Within the traditional trade, companies have learnt to offer alternative value propositions for example, smaller pack sizes, Combination offers, Weekend deals and the likes adding further complexity to the supply chain. Consumer Goods companies must increase their ability to respond to these changes by developing products more rapidly, understanding customer needs better and move quickly to target campaigns, prices and trade offers. Market differences range from a strong emphasis to everyday low pricing, to markets where deals and promotions are an integral part of customer expectations. Trade spend is around 7% of total spend for many Consumer Goods organizations. In emerging markets, the search and capture of new customers, as part of lifestyle, is a primary goal. And emerging markets, India, China and the MENA region are the potential battle-ground for major growth of most of the Consumer Goods companies Including consumers in the product innovation process becomes highly important in the current scenario where brand loyalties are fickle and consumer tastes and preferences evolve rapidly and often unpredictably. Social Marketing and associated technologies such as Web 2.0 and Natural Language processing are increasingly important capabilities for Manufacturers. Improving Operational Execution Consumer goods companies require excellence in four areas to sustain their leadership brand marketing, sales, innovation and the supply chain. The industry benchmark of performance has increased dramatically over the last decade in each area. The winners of the future will be the ones that not only adopt these best practices and raise the bar more quickly but also those that bring in new practices offer borrowed from other industries. In brand marketing, improving trade promotion effectiveness would be the key goal of consumer goods companies. With the emergence of new forms of media proliferation of mobile and the internet , alternate forms of media for trade promotion is available which could coexist or compete with the traditional media spend. The emergence of strong modern retail formats and private labels being an increasing phenomenon there, sales becomes a collaborative activity with the modern retailers with Analytics becoming a key driver to establishing terms of trade between the partners. While Innovation is a key driver of consumer goods companies, seldom does one get to see any breakthrough innovation. Typically innovation tends to be incremental enhancements either in the product design or delivery or in the channel formats. Companies need to be constantly aware of this challenge and put mechanisms in place to nurture innovation both within the organization and external to it. With regards to supply chain, some of the key processes can be optimized for cost by off shoring - Sourcing is one prime example, another is the adoption of new technology such as mobility devices, RFID etc.
CPG companies will face a number of challenges as they prepare for the next phase of growth
In addition, increasing customer identification with Health and Wellness and resultant affinity towards brands that portray such traits is a trend that CPG firms have to integrate into their entire product innovation, marketing and advertising processes. Market reach and diverse consumption patterns across the globe are other significant issues that consumes much top management time & attention today. What do the growth leaders of the industry do differently to reinstate customer loyalty and rule in the marketplace? Do they understand the competitive environment better than their peers? Below are key factors which would impact the success of todays consumer goods companies.
Know your Customers Well: Leaders probably know better than their competitors, how to fine-tune focus on
building strategies by anticipating customer needs quickly and developing products and services to meet their demands Know your competitors Well: Leaders understand that competition is inevitable in any business and they understand well the competitor strengths and impact on their business. Impact of New Entrants: Study of possible new entrants in different categories and build strategies to counter them. Substitutions: Anticipate possible substitutions to their products and build strategies to counter them.
Sr No.
1
Company
Wrigley Inc.
Profile
Revenue Products: $5.29 bn. Products: Chewing Gum, Confectionery.
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Strategies
Relentless Innovation in new products, processes and systems. Diversify into chocolate segments. Acceleration growth through Acquisition Prioritize on key geographies with largest population and greater opportunity. Focus on Nutrition, Health and Wellness strategy. Faster in Innovation, more relevant in communication, better in quality. Create specific distribution networks to target lower income groups. Design specific products for lower income groups.
Nestle
Revenue: $98.45 bn. Products: Infant Nutrition, Medical Nutrition, Performance Nutrition, Weight management, Beverage, Cereals. Revenue:$9.0 bn Products: Ketchups, sauces, soups, infant foods.
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Heinz
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Leverage global capabilities. Grow core brands through new launches, R&D and consumer marketing. Reduce costs to drive margins, generate cash to deliver superior value. Offer foods that are great to taste, quick to prepare, fit with consumers through product innovation. Expand Channels beyond traditional grocery stores. Drive growth in revenue and profits through international expansion. Focus on high margin products. Build strong brands Expand icon brands in the meals & snacks category. Higher levels of consumer satisfaction centered on convenience, wellness and quality. Make products available in existing and new markets. Increase margin by improving price realization and company wide productivity. Focus on consumer insights and innovative new products. Optimize commodity business models by cost focus in operations, manage margins and maximize revenue. Commercialize opportunities outside the core business such as renewable energy and other technologically advanced platforms.
Revenue:12.44 bn Products:
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Tyson Foods
Revenue: $26.9 bn. Products: Processed chicken, pork and beef in following categories Homemade with help, Fast and Flexible and Ready Now.
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Financial Highlights Some of these brands have been consistent performers increasing the ROI for shareholders year-by-year.
UP 17% 188
UP 19% 0.50
2007
2003
2004
2005
2006
2007
Net Sales
(dollars in millions) 10.544 11.122 11.308 11.712 12.442
1.995
2.053
2.016
2.111
2.260
0.3
0.4
0.5
0.6
0.7
0.3
0.4
0.5
0.6
0.7
ADJUSTED HRS*
$73 $95
05
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05
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07
Careful examination of strategies of these leading food manufacturers can be summarized into following. New Product Innovations ! Organic growth through acquisitions ! Improve operational efficiency ! Expand Distribution Channels ! Increase margins through better products & price realization ! Focus on offering Healthy and Nutritious food
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Organic growth through acquisitions Acquisitions are going to be a part of CPG Companys overall strategy to grow swiftly and diversify into other categories. CPG Companies face challenges in terms managing the complexity of change due to mergers, essentially because of disparate systems, business processes, multiple data formats in multiple geographies. Smart organizations essentially develop some best practices relating to integrating people and processes that can be triggered every single time they go out there in the market place to buy other brands.
Rationalize for Business and Technology Transformation Rationalization holds the key to organizations which want to fully benefit from acquisitions and mergers. Organizations which have over the period ended up with portfolio of similar applications across the group which essentially has been more of a cost to the Company in terms huge IT spends on maintenance associated with them. It is time to rationalize and optimize legacy applications to reduce cost and improve operational efficiency. TCS been able transform companies with application rationalization services to an extent that these companies have benefited by reduction in applications up to 65-70% which had resulted in savings to the tune of 30-45 % on application related costs thereby optimizing the performance. Some of the key benefits of Application Rationalization exercise for CPG companies are: Reduction in number of applications. ! Build a scalable and standardized application portfolio. ! Increased service level, availability and performance of the applications. ! Setting the stage for a Service Oriented Architecture.
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Build-up of Estates
Business Needs
Baseline
MaxIT
Architecture Principles
Functional Assessment
Analysis
Cost Assessment
Technology Proofing
Retire
Roadmap
Retain
Re-Engineer Migration
Develop
Rationalized State
Outsourcing as means to competitive advantage Of late, IT departments have been under huge pressure to deliver more business value by accelerating the delivery of new applications and at the same time improving services levels of existing application for users. Organizations are looking seriously at outsourcing as a strategy to reduce IT costs and secondly to enable in-house IT team to focus on strategic new initiatives. There are also organizations which also have benefited by transfusion of knowledge from outsourced vendor to in-house IT team.
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If we look at what essentially constitutes the IT costs of FMCG majors? Studies reveal that basic maintenance and support activity constitutes 50-80% of IT department resources which is a major hindrance in firms ability to focus on new initiatives to become competitive. CPG companies have typically outsourced functions like customer services, human resource, finance and administration. Some of the key drivers for considering outsourcing as a strategy by leading CPG companies have been: Improved quality of services ! Increase availability of in house resource for new systems development which would provide competitive advantage ! Reduced maintenance and operational costs ! Improving user satisfaction and project delivery ! Improvement in defect rates.
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Based on the above parameters research reveals companies that emerged at the top of 20% of the survey field saved, on an average, 56% by outsourcing application development and/or maintenance functions, compared with 26% for Industry Average firms, and very little for Laggards.
Best in Class
80% 70% 60% 50% 40% 30% 20% 10% 2% 0% 28% 58%
Industry Average
Laggard
67%
40%
51%
22%
20%
5%
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Overall the GLOBE and GNBS initiatives have enable the business to focus their energies in driving profitable growth by freeing up resources from carrying out non value added activities while also reducing costs and improving efficiency.
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Focus Areas
Supplier
PLM
Retailer Collaboration Channel Management Category Management Trade Promotion Management Marketing Resources Management
Web
Integration Architecture
Integration Architecture
Mobile
B2C Portal
Kiosk
EDI
Call Center
BI
eCom Infrastructure
Product Lifecycle Management Time to market is the key business imperative for Consumer goods companies. Not only do they have to introduce new products and offerings faster to the end customer but also have to make their trade and consumer promotions reach sooner to their target customer base. Increased process velocity that ensures that products and promotions reach the end customers faster is one of the key capabilities that the Consumer goods manufacturers need to equip themselves with. TCS has invested in PLM solutions to enable this by aligning with the leading Product Lifecycle management vendors and offers a variety of services to Consumer Goods Companies ranging from PLM consulting , Product Evaluation to Implementation and outsourcing. Sourcing and Procurement TCS offers platform based outsourcing leveraging its alliances with the market leaders in Procurement Products. This will involve offering full service outsourcing program that provides end to end IS, ADM and BPO services to enable global outsourcing for CPG companies. The following are the application areas that the sourcing program would encompass ! Buying and Marketing ! Replenishment and Logistics ! Finance ! E Commerce ! Enterprise Collaboration ! Technology enablers
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Supply Chain Management TCS offers solutions that cater to various challenges faced by Consumer Goods manufacturers in the current environment.
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Supply Chain Diagnostics and a Transformation framework aiming at redesigning process and systems across supply chain towards achieving break-through performance Collaborative Planning , Forecasting and Replenishment (CPFR) towards improving supply chain planning process in collaboration with the major retailers Logistics Management towards better supply chain execution with focus on transportation Warehouse Management towards better supply chain execution with focus on DC operations
Role of Collaborative Technology in Integrating Retailer & Manufacturer Processes in the CG Industry
Manufacturer Generate Demand Determine Requirements Make to Demand Retailer Assess Demand
Merchandise Planning
CRM
Promotions Forecasts
APS
Distribution
ERP
Shipment
Store Operations
Trade Promotion Management Trade Promotion management is becoming an increasingly important component of the total sales spends of consumer goods companies. Industry estimates of % of trade spend to sales of Consumer goods companies vary in the region of 20 % compared to about 8 % in the eighties. TCS has identified and developed these offerings to assist consumer goods companies to get the maximum ROI from their Trade Promotion spends.
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Product Evaluation - Develop a framework for evaluating TPM products for a customer Business Process Consulting - Optimize promotion planning, execution & evaluation processes for the customer Integration - Develop interfaces with common platforms for internal and external collaboration RFID enabled Promotions - Use of RFID tagging for monitoring promotional material
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Apart from this business process related consulting offerings; TCS has also developed a set of differentiated alliance based offerings in the area of Trade Promotion.
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Trade Promotion Validation - Methods to gather and integrate execution data Promotion Analytics Platform KPO services leveraging analytical tools and syndicated services data Co Developed Software Co-development with leading product vendors e.g. creation and management of bonus buy promotion planning Platform Based Outsourcing Platform based end-to-end TPM offering on Siebel
Summary
Retailers driving down prices and subsequent costs, place enormous pressure on suppliers to maintain profit margins. This drives the need for continuous internal improvements, including the following:
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Supply chains must be optimized to produce the required levels of customer service at the lowest possible cost Assets must be rationalized to work at maximum efficiency Demand driven manufacturing must be used to ensure that the optimum response can be made for both fast and slow moving new products and supported by world-class Sales and Operations Planning processes and systems. Execution capabilities must be flawless and cater for the variations that will occur.
This requires companies to be both agile enough to change rapidly in addressing these new concerns and flexible enough to ensure that they can respond quickly without waste. This lowers costs and reduces total cycle time for all processes, applying particularly to S&OP, planning, new product introduction, and execution processes
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TCS has over 1,00,000 of the world's best trained IT consultants in 50 countries. The company generated consolidated revenues of US $5.7 billion for fiscal year ended 31 March 2008 and is listed on the National Stock Exchange and Bombay Stock Exchange in India. For more information, visit us at www.tcs.com
www.tcs.com