The Locksmith Journal Sep-Oct 2013 - Issue 28

THE ONLY INDEPENDENT TRADE JOURNAL AND ONLINE NEWS PUBLICATION DEDICATED TO THE LOCKSMITH INDUSTRY
W W W . L O C K S M I T H J O U R N A L . C O . U K
SEP/OCT 2013 ISSUE 28 SPONSORED BY ADVANCED KEYS
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SEP/OCT 2013 ISSUE 28
CONTENTS
5 DARK NIGHTS MEAN BRIGHT PROSPECTS
October is National Home Security Month, designed to create awareness around home security across the UK and support locksmith services nationwide.
59 CCTV NEWS 60 ACCESS CONTROL 62 HARDWARE & SECURITY 72 SAFES 78 HISTORY & HERITAGE 83 AUTO LOCKSMITHING
39
LOOKING FORWARD TO NEXT MLA EXPO

This years MLA Expo held at Telford in September drew exhibitors from a much broader field than previous shows and an impressive number of visitors. In this issue we look at some of the companies who were there, and who have demonstrated their satisfaction by making a commitment to the next event.
17 BRITONS STILL LEAVE A SPARE KEY HIDDEN

Incredibly, more than 20% of people in Britain are keeping up the old tradition of leaving a spare key hidden outdoors, a new survey by Keytek Locksmiths has revealed.
30 CARE HOMES & ACCESS CONTROL

The Access Control Section of the British Security Industry Association (BSIA) has released a free guide to aid care homes in understanding the benefits of access control security systems.
82 A PASSION FOR LOCKS

In this issue, we find out more about LCA whose increasing membership shows that locksmiths are fascinated by their trades history, and why they still have a passion for locks.
73
I NEED A SAFE BUT TELL ME MORE?

Compared with the prominent, high tech side of the security industry, safes have a relatively low profile, yet safe manufacturers have expertise no-one can afford to ignore.
80
THOMAS HART: THE FIRST CHALLENGE TO CHUBB

This month, Brian Morland explores the early inventors of patent locks who believed they had invented the perfect lock.
Editor Patricia Gwynnette pat@clearview-uk.com 01226 321 450

Director Rob Exley rob@clearview-uk.com Director Steve Sidebottom steve@clearview-uk.com
Sales Director Rob Exley rob@clearview-uk.com 01226 321 450

Director Ian Wilkinson ian@clearview-uk.com Finance Director Ryan Exley ryan@clearview-uk.com
Sales Executive Andrew Davies andy@clearview-uk.com 01226 321 450
Press Releases PR Inbox pr@clearview-uk.com 01226 321 450

Press Releases PR Inbox pr@clearview-uk.com Fax Your Enquiry 01226 730 825
Accounts Enquiries Sharon Watson sharon@clearview-uk.com 01226 321 450

All Other Enquiries 01226 321 450 Head Office Office F2, Holme Suite, Oaks Business Park, Oaks Lane, Barnsley S71 1HT
Production Tom Cartledge tom@clearview-uk.com Production Assistant Charlotte Armstrong charlotte@clearview-uk.com
Administration Joann Crossley joann@clearview-uk.com Administration Emma Goodinson emma@clearview-uk.com
All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronically or mechanically without the consent of Clearview Group Ltd and any of its subsidiaries. Whilst every effort is made to ensure accuracy, this publication does not accept liability for errors, printing or otherwise appearing in this publication. The views expressed by contributors are not necessarily those of the editor or publisher.
FoLLoW Us on TWItteR @thelocksmithmag
To read more, visit www.locksmithjournal.co.uk
THE SEP/OCT 2013 ISSUE SPONSORED BY ADVANCED KEYS
FROMTHEEDITOR
MLA EXPO AN UNQUALIFIED SUCCESS

There was never any doubt that this years MLA EXPO would be an unqualified success and we are delighted to report that was the case, with an even wider range of exhibitors and more visitors than ever making the trip to Telford.
As official media partner for the event, the team from Clearview Publishing Ltd were there in force and thoroughly enjoyed the whole experience. Clearview Sales director Robert Exley commented: It was obvious how much hard work and effort had gone into organising and planning the whole event, from start to finish. As leading B2B publishers, we attend many events throughout the year in several of the different industries were involved in, but we have to say that this one is superb. Wed like to take this opportunity to thank everyone who visited our stand, and also thank the growing number of advertisers, contributors and readers who support The Locksmith journal. We also want to express our thanks to Dr Steffan George and the whole MLA team and to the Show sponsors, without whom no event of this stature would be possible. MORE TO COME FROM MARTIN Martin Pinks HINTS AND TIPS, one of TLJs most popular features, is taking a short break but will be back in the next issue and, Martin assures us, will be better than ever. Ever in demand, Martin has just returned from a successful training sojourn in America, but says a new batch of tools are already en route to him, ready for him to review, so there will be plenty to learn! SECURIKEY CELEBRATES 40 YEARS One of the busy exhibitors at MLA Expo, Securikey celebrated its 40th anniversary this year by offering some great prizes and promotions on its stand. In this issue, we meet MD Jeremy Cassady to find out about what the future holds for this successful company. ALSO LOOKING AHEAD - MUL T LOCK With the UK seemingly on the right path to sustainable economic recovery, The Locksmith journal has linked up with Mul-T-Lock - in a new comment column to review the opportunities ahead for locksmiths across the UK and Ireland. INNOVATION ON A GLOBAL SCALE - ASSA ABLOY Congratulations to ASSA ABLOY which has been ranked 78th in Forbes list of the worlds most innovative companies 2013. The importance of research, development leading to new product launches is recognised by most leading companies as instrumental in their growth, a factor ASSA ABLOY readily acknowledges. Im very pleased that we have achieved such success with our R&D, says Johan Molin, President and CEO. Our ambition is to be the industrys most innovative company, and in the first half of 2013 more than 26 percent of our sales came from new products launched in the past three years. CARE HOME SECURITY & ACCESS CONTROL People living in care homes are vulnerable and deserve the best available protection in every sense. Sadly, there have been cases where physical security has not received the priority it deserves with sometimes tragic consequences. Now, following the publication of the Francis Report earlier this year, the Access Control Section of the British Security Industry Association (BSIA) has released a free guide to aid care homes in understanding the benefits of access control security systems. A recent survey of BSIA Access Control members aimed to discover trends in care home security over the last year. Over 60% of respondents felt that the use of private security measures in the care sector had increased over the last 12 months, with a further 60% anticipating them to increase further over the course of the next year. The survey also revealed that resident safety and well-being has, and will remain to be, a primary focus in the sector, with 100% of survey respondents believing that the awareness of duty of care among care home management has increased over the past year. HISTORY & HERITAGE While we are all eager to know future trends, the locks industry has a long and illustrious history in which there continues to be a lot of interest. In this issue are pleased to include a report on The Lock Collectors Association, whose stand attracted many visitors at MLA Expo. One of the Associations committed aims is to bring about a national locks museum, an initiative worthy of support. Details of LCA membership are provided in this report. Pat, Editor
Wed like to take this opportunity to thank everyone who visited our stand, and also thank the growing number of advertisers, contributors and readers who support The Locksmith journal
INDUSTRYNEWS
SPONSORED BY SECURIKEY
PICKERSGILL-KAYE WINS TWO COUNTIES ORDER FOR SECURITY LOCKS

Pickersgill-Kaye Ltd has successfully installed locks at six separate custodial facilities as part of a Private Finance Initiative (PFI) scheme for the new Two Counties Police Investigation Centres (PICs) in Norfolk and Suffolk. The new Two Counties PICs have some of the most modern security facilities anywhere in the UK and can accommodate police officers, investigators and staff, as well as suspects detained in custody for questioning. Leeds-based Pickersgill-Kaye were awarded the contract by project contractor Kier Group (part of the Justice Support Services consortium), to fit 146 cell and 232 pass locks on secure doors (manufactured by Cell Security Ltd) at the state-ofthe-art detention units after the products were specified by the centres FM providers, Reliance Secure Task Management (RSTM), now known as TASCOR, the custody facilities division of Capita. RSTM specified PickersgillKayes products to Kier because of its past experience of their reliability, high performance standards, sector experience and excellent support, which will help guarantee that the Two Counties PICs set the standards for efficient policing and detention across the UK.
Tel: 0113 277 5531. www.pkaye.co.uk
ASSA ABLOY ACHIEVES GLOBAL DISTINCTION

ASSA ABLOY has been ranked 78th in Forbes list of the worlds most innovative companies 2013. Im very pleased that we have achieved such success with our R&D, says Johan Molin, President and CEO. This is the result of our substantial investments in innovation in the past seven years. ASSA ABLOYs R&D investments have increased by 129% since 2005. Our ambition is to be the industrys most innovative company, and in the first half of 2013 more than 26 percent of our sales came from new products launched in the past three years. As the global leader in door opening solutions, the Group offers a more complete range of door opening solutions than any other company on the market. In the fast-growing electromechanical security segment, the Group has a leading position in areas such as access control, identification technology, entrance automation and hotel security. Since its formation in 1994, ASSA ABLOY has grown from a regional company into an international Group with 43,000 employees operating in more than 70 countries, sales of around SEK 47 billion and an operating profit of SEK 7.6 billion.
Johan Molin
YaLe GIves LocksmIths BRIght PRospects DURIng DaRk NIghts

To mark National Security Month throughout October, Yale is providing locksmiths with a campaign that will drive demand for their services throughout autumn and winter. National Home Security Month, supported by Yale, is designed to create awareness around home security across the UK and support locksmith services nationwide. The campaign is highlighting tips and solutions that will help keep consumers and their possessions safe as the dark nights draw in. With a different focus each week, consumers learn how best to protect their valuables kept inside and out, effectively secure their doors and windows, and what latest digital technology is on offer to improve security in the future. Yales Crime Watcher app, which displays burglary statistics within a mile of a property during a one-month period, is also being promoted as part of the campaign and the dark nights initiative. David Herbert, Head of Marketing for Yale, said: Unfortunately, the dark nights do equate to a rise in residential and commercial property crime, so it is our responsibility as the UKs leading security solutions provider to supply the guidance and products which will help keep the nation secure, while supporting the industry more broadly. Our latest campaign is part of our ongoing support for locksmiths in helping secure work, and create demand from consumers based on security tips given using social media, a dedicated microsite and existing support services. www.homesecuritymonth.com YALE 0845 302 4765 www.yale.co.uk
INDUSTRYNEWS
LEWIS, APECS AND TWO PRETTY LADIES

The phone rings, its a female voice: Hello Im from Apecs (never heard of them.) If I come down to visit you, can you advise me on some of our cylinders? Yes, of course , I replied and a date was fixed. The allotted day & time arrived and it was not as expected - there on my doorstep was a young, very pretty Chinese woman! We talked about locks (she certainly knew her stuff ) and tested the cylinder it failed due to a design fault in the clutch for the key override facility.
the new design was spot on so the cylinders were put in for official testing and this time passed with flying colours
OK she said, I will contact China and get the problem resolved. Oh yeah, I thought, some guy in China thinks he can sort this out? Two weeks later the phone rings again Hello, its Apecs again, we have the modified cylinders back from China, so can I please come down and see you again?
I couldnt believe it the new design was spot on so the cylinders were put in for official testing and this time passed with flying colours clever these Chinese! I was really impressed by this achievement but not only that, all of their products are of really good quality, so I have been more than willing to help this company get established in the UK market. If you are looking for very good quality locks then Apecs is the best place to start but its not only locks that they manufacture: they also have a vast range of door furniture - especially good are their handles, so if you want exceptional quality door handles then ask to see their range, and I guarantee that you will be impressed.
Back to pretty lady: thanks to my involvement with Apecs I next met Anastasia, who was born in Russia, but is now a British Citizen and also very knowledgeable about locks not just selling them, but the mechanical concepts as well. Anastasia is based in London and is head of the UK. office of Apecs.
If you are looking for very good quality locks then Apecs is the best place to start but its not only locks that they manufacture: they also have a vast range of door furniture
So what about the Chinese lady who first introduced me to Apecs? Well, I am delighted to say that she has become one of my best friends, so if you see me around with two pretty young ladies I am sure you will be jealous! Someone asked me, How is it that a man of your age can pull two pretty ladies like that, what have you got that I havent? Well, Im afraid that remains a state secret! Lewis M. Beadle, FMLA. 3.08 Harbour Yard, Chelsea, Harbour, London SW10 0XD Tel: +44 (0) 207 349 9888 Email: info@apecs.co.uk Web: apecs.co.uk
INDUSTRYNEWS
SCOTLAND YARD FACES INQUIRY AFTER PALACE BREAK IN

Scotland Yard is facing a major inquiry into the worst security breach at Buckingham Palace in 30 years. Senior officers will have to explain to the Home Secretary how a man managed to scale a 12ft fence, evade dozens of armed police, apparently kick down a door and make his way into the state rooms, which are accessed through an inner courtyard of the Palace. The man was arrested when he set off a motion detector in the room. The Queen was informed of the incident while she was on holiday at Balmoral. HRH Prince Andrew received an apology from Scotland Yard officers after he was challenged by two officers as he took a stroll in the grounds just 48 hours after the break-in. In a statement afterwards he said: The police have a difficult job to do balancing security for the Royal Family and deterring intruders, and sometimes they get it wrong. I am grateful for their apology and look forward to a safe walk in the garden in the future. The breach was said by experts to be the worst since Michael Fagan broke in to the Palace in 1982 and found the Queen asleep in her bedroom. The Palace is under permanent armed guard by armed officers from the Royal and Diplomatic Protection Unit. It is also covered by CCTV and an array of other monitoring equipment. There is an outer perimeter wall and fence, which is covered in anti-climb devices, then an inner cordon of armed guards, as well as further security cordons inside the Palace building itself. The suspect appeared to have climbed the fence which forms the outer cordon of the 40-acre grounds, made his way across the open ground which surrounds the Palace, and then into the first floor state room. Royal protection squad officers and Palace officials found him in a state room, one of 19 open to the public in the summer. An alleged accomplice was arrested on the street outside. Both men were held, questioned, then released on police bail.
IRELANDS STANCE ON STOLEN VEHICLE DATA: IATTA PRESSES FOR CHANGE

The European & UK Branches of IAATI have issued this joint statement on the refusal of the Irish Police to release data on Stolen Vehicles. IAATI has been well aware of the issue of The Republic of Irelands stolen vehicle data not being made available. IAATI considers this a major issue in the fight against Organised Vehicle Crime and the fight against the International Trafficking of Stolen Vehicles and is something that should be changed without delay. All other European Nations and most of the rest of the World release their stolen vehicle data to be uploaded on to the Interpol Stolen Motor Vehicle Database. This database is accessible by any Interpol office worldwide to search any suspect vehicle instantly 24hrs a day seven days a week. The Interpol system enables tens of thousands of stolen vehicles to be identified, seized and recovered each year. With the current situation any Interpol office carrying out a search on an Irish stolen vehicle would get a negative result. That Interpol office would consider the vehicle to be clear of any theft marker and allow it to continue to circulate in whatever country it was checked. In addition there are numerous systems, similar to the HPI Checks and the Experian Car Data Checks that operate in the UK. Some European Police Forces even operate their own website which enables a vehicle registration or VIN (Chassis Number) to be checked for stolen markers by any member of the Public. A positive search directs the party making the enquiry to the relevant Police Station. Contrary to what has been stated there are no Data Protection issues as the only data that is released is vehicle data, which is already accessible from third party systems and the stolen marker. IAATI consider the current Policy operated by the Garda to be counterproductive and not in the interest of the public nor the Insurance Industry and would call on the Commissioner to set up a review and to make changes to enable this data to be released to Interpol and the other systems that exist to detect stolen motor vehicles and protect the interests of the motor public.
INDUSTRYNEWS
FIRST YEAR IS LOOKING GOOD FOR NEW CITYSAFE UK

Setting up a new business is always a challenge let alone at what we all hope is the tail-end of a recession - but the co-directors of brand new company Southamptonbased security wholesalers, Citysafe UK Ltd are pleased with the progress the new business has made since they set it up in January this year. Partners Tony Hill and Howard Crossland have known each other for 25 years and have a good working relationship. With Tony as Sales Director and Howard as Accountant, their combined industry knowledge and expertise are proving a formidable combination for the success of the new business which covers the whole of the UK. Tony covers the South while Rob Need is sales representative for the North. COVERING THE WHOLE OF THE UK Tony is constantly on the road as it is obviously a very large territory, Howard explains, so we appointed Rob to concentrate on our customers across the North. So far, it is working very well, but of course, as an accountant I say they could always do better! It wasnt the ideal time to launch a new business, says Howard, but we felt that with our backgrounds, we could offer a good service and continue to make our own mark in the industry. We have a strong customer base which is increasing month on month, as people get to know us as individuals. Its often a question of building up trust. We enjoyed meeting people at the MLA Expo this year. We really had to be there as it was the right place to introduce more people to the new business and to some of our products. We exhibited locksmiths tools, cylinders and instacode software. The company is in the process of updating the website (www.citysafeuk. com) Bear with us as the new website is a work in progress, said Howard. We are a small team and our main priorities are making sure we have the right stock for our customers, and delivering the service and value they should expect.
We felt that with our backgrounds, we could offer a good service and continue to make our own mark in the industry
For more contact us on www.citysafeuk.com CitysafeUK Ltd is based at Unit B4, Premier Way, Abbey Park, Romsey, Hampshire, SO51 9DG Telephone: 02380 010871 Email: sales@citysafeuk.com
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INDUSTRYNEWS
AppRentIceshIps ScoRe Top MaRks FRom BUsInesses & AppRentIces

Apprenticeships have been highly praised in a new survey, with nearly eight out of 10 (78%) apprentices and eight out of 10 (81%) businesses saying they would recommend them to friends or other employers. The surveys from the Department for Business, Innovation and Skills (BIS) also showed that eight out of 10 (83%) apprentices said their Apprenticeship improved their ability to do their job and boosted their career prospects. Business Secretary Vince Cable said: Despite the tough economic climate we have prioritised funding for Apprenticeships. With numbers increasing by more than 80 per cent in the last two years we know they are a popular choice. Todays survey reinforces this, proving that Apprenticeships boost the prospects for both young people and businesses. Building a skilled workforce, partly through Apprenticeships, will give employers the skills they need to build a stronger economy throughout the UK. The survey follows new data released last month which showed that 54% of young people in England would choose to do an Apprenticeship if one were available. We want it to become the new norm that young people go either to University or into an Apprenticeship. Research published in April this year also showed that employers find apprentices 15% more employable than young people with other qualifications. In the study, employers ranked higher apprentices as the most employable of all young people - above those with degrees.
CRIMESTOPPERS MARK 25TH ANNIVERSARY WITH NEW CAMPAIGN

Crimestoppers is celebrating its 25th anniversary in 2013 and to mark this milestone it has launched a new campaign, unlike anything it has done before. The new campaign , which is being run over a period of 12 months, was launched by the Chairman of Trustees, Lord Ashcroft KCMG, PC at the House of Lords. The campaign aims to raise awareness of the charity in this anniversary year and say thank you to all those who have contributed to Crimestoppers fight against crime over the past 25 years, including the many members of the public who have passed on vital information about crime anonymously. So far, as part of the campaign, billboards, phone boxes and digital adverts are highlighting the results that - thanks to information the public has passed onto Crimestoppers have been achieved. The campaign video was shown to over 80,000 people at V Festival. Voiced by popular British actor Brian Cox, the video depicts a variety of different crime types which form some of the 1,000 pieces of information Crimestoppers receive on a daily basis.
HICKLEYS OffeRs UNLIMITED TOKENS FOR MVPPRo

Listening to its customers as ever, Hickleys has taken on board customer customer feedback on how it could improve the MVPPro Key Programmer. The company found that many users have concerns over the cost of tokens or about the chance of wasting tokens through programming errors. They are, therefore, resorting to using different - often inferior equipment to do some programming. Now, with the UTP program you can: Be unconcerned about programming errors Be able to use the best programmer every time; and Only need one tool to cover all jobs UTP costs just 1995.00 + VAT for 12 Months* You can upgrade to UTP at any time, even if you have some existing tokens. Hickleys will give you an extra day for every two tokens you have. If you are currently using multiple tools and programming more than three cars per week, the UTP could be a great option. If you are interested in discussing a UTP package, call 01823 328532 or visit the website. *MVPPro not included. 800 KeyScan Trade-In Are you using a Keyscan for some vehicles to avoid using tokens, paying annual subscriptions and updates as well as owning an MVPPro? With the launch of the UTP package, Hickleys are giving customers the opportunity to trade in a Keyscan key programmer, and take up the UTP package for just 1195.00 + VAT. Check the website now. www.hickleys.com www.diagmostics.com
10
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UNIVERSAL - 350 GEM - FX5 The FX5 is a great professional engraving system, it can cope with most industrial marketing tasks, labels, switch sockets, tags, tools, identification plates. This machine can handle them all with speed and precision. The 350 is ideal for the Trophy shop, Jeweller or industrial markets. As well as girfts and personal items, this machine will engrave large tankards, large glass bowls, brass plaques, aliminium signs, multiple badges and much much more!
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INDUSTRYNEWS
THE ULTIMATE IN DOOR SECURITY

Introducing the new pExtra+ and Kaba pExtra Guard cylinder family the ultimate door security solution
Kabas new innovative lock cylinder that meets the TS007, British Kitemark approved, 1-star and 3-Star cylinder standards. Despite crime rates falling in many areas of the UK, the emergence of new threats to door security remain a key focus at Kaba, where recent product developments have led to new innovative solutions to counter the threat of lock snapping , whilst addressing the need for flexible key systems and recognised industry accreditations and patents. Kaba is proud to launch its new pExtra Guard, a product that protects your door from 5 common types of attack: drilling, picking, bumping, snapping and plug extraction. pExtra Guard has been developed specifically to meet the TS007 3-star standard for lock cylinders and has undergone rigorous testing prior to its full approval to the new standard. To provide a counter measure to, amongst others, the increasing threat of snapping to locks, the cylinder itself features several layers of protection. In particular, the cylinder features a sacrificial break slot, which ensures that in the event of the cylinder being snapped, the core of the lock is retained within the door. What Is the TS007 KItemaRk ?* To protect doors effectively, the Door & Hardware Federation in the UK (DHF) advises that the lock cylinder and door handles on all entrance doors should meet the highest standard, and protect against all these latest forms of attack. The DHF advises home owners and business owners that their lock cylinders should be upgraded to the TS007 Kitemark standard. Secured by Design (the Association of Chief Police Officers crime prevention initiative) has worked with the DHF and the Glass & Glazing Federation (GGF) to develop the TS 007 standard. Source: www.dhfonline.org. uk * Kabas new pExtra Guard is a new generation cylinder, with several layers of protection built-in and has undergone rigorous testing prior to its full approval to the new TS007 standard. pExtRa GUaRd: FeatURes & BenefIts: Available to purchase as a built cylinder Standard Satin Nickel and Satin Bronze finishes available Cylinders marked with new TS007, Kitemark, 3-star engraving Available as a euro profile, double cylinder No need to change door handles to achieve a 3 star rating for your door No additional preparation at the door, simple to retrofit Available keyed to differ and keyed alike Available in a wide range of cylinder sizes Replacement keys only available from Kaba approved partners pExtRa+ WIth patented bRanch gRoove In addition to the new TS007 approved product, Kaba has launched its pExtra+ cylinder range, the security lock cylinder with extra protection and patent lifetime to 2032. pExtra+ meets EN1303 Key Related Security Grade 6 and is a Kitemark Approved, TS007 1-star cylinder that protects against drilling, picking and bumping. The cylinder features a sophisticated, patented key profile, with a branch groove . Duplicate keys cannot be made using commercial key milling machines. An optional blocking pin verifies the presence of the branch groove. If the original branch groove is not detected, the blocking pin prevents the key from being turned completely in both directions. The pExtra system can be used in all types of cylinders: double, single and thumbturn profile cylinders, furniture locks, padlocks, key switches, camlocks, surface mounted door locks and many more. Kaba Ltd is a technology leader and expert provider of integrated access and workforce management solutions for buildings, facilities and sites in the UK and Republic of Ireland. Kabas product portfolio includes high security mechanical and electronic Access Control, Hotel Security Systems, Safe Locks, Security Doors, Time & Attendance, Data Collection and Integrated Access & Workforce Management Solutions.
12
SEP/OCT 2013
B E YON D S E C URIT Y
pExtra Guard Kitemark approved TS007 3-Star cylinder

Protects your door from all common types of attack: > Drilling > Picking > Bumping > Snapping > Plug extraction Meets also class 6 security standard EN 1303 and BS3621.
Kaba Ltd Lower Moor Way Tiverton Business Park Devon EX16 6SS Tel: 0870 000 5625 E-mail: info.uk@kaba.co.uk www.kaba.co.uk
INDUSTRYNEWS
SPONSORED BY ALDRIDGE SECURITY
Make YoUR DooR MAX6MUM SECURITY WIth a NeW IPad App

UAP TradeLocks has launched a free iPad app that will enable users to customise their own MAX6MUM SECURITY door. The MAX6MUM SECURITY App was first previewed at the FIT Show in April and received a positive reception from visitors. It enables the user to create their own MAX6MUM SECURITY door which will protect against burglars, vandals and bogus callers. Users of the app will be able to view all of the products in the MAX6MUM SECURITY range, see the different styles, sizes and finishes and see a detailed description of the product. The app also shows which security products prevent different burglary methods and users can view the MAX6MUM SECURITY videos directly from the app. MAX6MUM SECURITY is a range of high quality, high security Euro Cylinders, High Security Handles, Bright Numerals and Letters, Door Knockers, Anti-Vandal Letterplates, Door Chains and Restrictor Bars, Identity Card Slots, Door Viewers and Letterplate Restrictor Shrouds. The MAX6MUM SECURITY app can be downloaded now
from the app store and is made for iPads. Simply search MAX6MUM SECURITY in the iTunes Store. Email: Sales@uapcorporate. com. www.tradelocks.co.uk
Late payment exaceRbates cashfLoW pRobLems foR SMEs

Almost a third of SMEs are experiencing cashflow problems, with over half of these firms attributing this to late payment, according to new research by Lloyds TSB Commercial Finance. The data is taken from the banks bi-annual Business in Britain survey, which questioned over 1,700 firms across the country in a variety of sectors about issues affecting them. The research shows an increase in the number of firms experiencing cashflow difficulties in the last six months. The latest results show that 30 per cent of firms had problems with their cashflow, compared to 26 per cent in January 2013. Of those SMEs experiencing cashflow difficulties, over half (60 per cent) attribute these problems to late payment. The number of firms attributing cashflow problems to late payment has fallen slightly from 56 per cent six months previously. However, late payment is still the single largest cause of cashflow problems for these firms. Lloyds TSB Commercial Finance is urging companies to sign up to the Prompt Payment Code to ease the pressure of late payments on SMEs.
ScottIsh Independence coULd be costLy to bUsIness

The new President of the CBI has told business leaders that Scottish independence could be costly and create significant economic dislocation. Speaking at the CBI annual dinner in Glasgow in September, Sir Mike Rake said that the move could impact businesses on both sides of the border. He said: The CBI is not convinced of the economic case for independence and has asked some important questions of the Scottish Government. These need to be clearly answered so that the Scottish electorate can make their decision with full knowledge of the potential business and economic implications of independence. The economic implications of independence published by the Treasury raised serious questions around the costs of independence, such as maintaining different cross-border tax, regulatory and legal systems, as well as and the significant issue of currency. What would be the implications of independence on our unified labour market, integrated infrastructure and our catalogue of well-honed business arrangements, and our position in the European Union? Thats why it is so important for the Scottish Government to fully respond and we look forward to the publication this autumn of the independence white paper.
14
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INDUSTRYNEWS
BUILDING BLOCKS TO SUCCESS

With the UK seemingly on the right path to sustainable economic recovery, The Locksmith journal has linked up with Mul-T-Lock in a new comment column to review the opportunities ahead for locksmiths across the UK and Ireland.
UK manufacturing is booming again declared the BBC News on 2nd September 2013, with the sector seeing its strongest growth in activity for two and a half years in August. According to the latest Markit/CIPS purchasing managers index (PMI) for the sector, the figure jumped to 57.2. (A figure above 50 indicates expansion.) This rise marks the fifth consecutive month of expansion and is the highest reading since February 2011 with output and new orders rising at their fastest rate for 19 years. Whilst the analysts have naturally welcomed the figures and the data undoubtedly supports growing optimism over prospects for the economy as a whole, the news will for locksmiths, still be received with caution. For Mul-T-Lock, the key to ensuring sustainable success in this climate is working together in partnership with our locksmith customers. After all, manufacturers can design and produce a wide range of products, but we need to think about how new products will fit with our customers skills sets and their customer bases. Mul-T-Lock maintains a flexible approach and ability to tailor our products and services and meet customer demands. At MLA Expo, we proved this, introducing products such as the intelligent KC5 semi-automatic key cutting machine and engraver that supports all Mul-T-Lock cylinder platforms to help our customers operate more efficiently and sell solutions. The new practical modular cylinder kit is another example that enables locksmiths to produce Euro profile offset cylinders on demand. Developed to enable quick assembly of Interactive, Interactive+, MT5 and MT5+ systems, the kit allows cylinders to be produced in varying offsets up to a dual cylinder at 140mm overall length (70mm x 70mm.) Just these two examples show how we constantly strive to operate and adapt our style to suit the needs of our new and existing customers, not the other way around. And we are also open to feedback from our locksmith partners, to ensure we can grow together. But it is not just innovative products that will impress our customers or secure any level of recovery. The key to sustainable growth is maintaining and tightening relationships with customers, right from the initial enquiry through to project completion. We all know that we must be competitive to survive in todays business environment, but the opportunities to work together with our partners, share ideas and invest in tried and tested, yet innovative product solutions are equally important for mutual benefit. And this is where we will continue to enhance our Combined Solutions initiative to offer to be an extension to any locksmith team. So our focus for the remainder of 2013 and into next year, will be not just to deliver opportunities from end users for locksmiths, but also actively maintain dialogue on a one to one basis, to ensure we work together to deliver bespoke, integrated solutions to exactly meet the needs of the end user. In summary, Mul-T-Lock has no doubt that the economy is gaining momentum, but by no means believes it is yet secure. We have had false dawns in recent years and although this upturn appears to on stronger ground, we must be aware that complacency could lead to set backs. Mul-T-Lock is committed to its new product development, to ensure locksmiths constantly have access to the latest state-of-the-art solutions that are patent- protected and lead the industry in offering total security. But at the same time, we are also building our team to ensure we are always accessible for locksmiths to lean on our services to secure new business, as and when required. For more information on Mul-T-Lock, please visit www.mul-t-lock or follow Mul-T-Lock on Twitter (@multlockuk), Facebook (facebook.com/multlockuk) or LinkedIn.
16
INDUSTRYNEWS
BRITONS STILL LEAVE A SPARE KEY HIDDEN OUTSIDE THEIR PROPERTY

More than 20% of people in Britain are keeping up the old tradition of leaving a spare key hidden outdoors, a new survey by Keytek Locksmiths has revealed. The survey asked people across the UK where they keep a spare key, and the results showed that - despite years of police and government advice warning against it - many people are still leaving their keys in easily-discovered hiding places. Of those interviewed, two percent said they kept a key under a plant pot, six percent under a mat,seven percent elsewhere in the garden, and six percent in the garage or shed. These figures will come as a surprise to many, as having a key in any one of these places is almost certain to invalidate your home insurance, should an intruder find it and use it to gain entry. This is something that the majority of home insurers advertently advise against. The AA insurance website warns homeowners Dont hide a spare key outside as burglars know where to look. (http://www.theaa.com/insurance/ home-insurance-security-tips.html). CAN YOU REALLY TRUST YOUR NEIGHBOUR? As well as a significant proportion of people with keys hidden in the garden, the survey also showed that 44 percent of people actually keep a spare key with a neighbour, which offers an interesting new angle on the debate about how familiar modern Britons are with their neighbours. Eddie Wilkinson, Operations Director at Keytek, said: Although Britons on the whole are more security-conscious than they used to be, these results show that many people are still taking big risks with the safety of their homes, by leaving keys in obvious hiding places that experienced burglars will be well aware of. He continued: For a relatively small cost you can have a Key Safe fitted to the outside of your home by an experienced locksmith, and this secure box can store your spare set of keys safely without you having to rely on a neighbour or family member to look after them.
www.keytek.co.uk
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INDUSTRYNEWS
EngLIsh manUfactUReRs Want to Invest

English manufacturing SMEs are ready to invest, the latest Manufacturing Advisory service Barometer suggests.
Half of the 682 companies surveyed in the study expect to spend more on new machinery and premises over the next six months, a rise of 12% on the same period last year. high of 67% predicted further growth over the next six months. David Caddle, area director for the Manufacturing Advisory Service, commented: Manufacturers tend to be very cautious and traditionally would have needed significant confidence in the long-term future to relax the purse strings. Encouragingly, the latest Barometer provides the clearest indication yet that companies are prepared to invest in new machinery and their premises in a bid to remain competitive and take advantage of significant opportunities both at home and abroad.
Tend to be very cautious

53% of respondents reported an increase in sales in the first half of the year, and an all time National Barometer
Prepared to invest
It is reassuring finding and appears to meet the EEFs recent call for the sector to fund more research, innovation and export growth.
BUMBLING THIEF NICKS LADDERS UNDER NOSE OF CCTV INSTALLER

You couldnt make it up - a bumbling thief stealing ladders and other equipment was caught on camera by a video surveillance installer. The man was caught on camera by Barrie Smith, whose video surveillance installation van was parked in the driveway. The thief didnt take Smiths expertise into account when he walked up the driveway and stole the ladders. Speaking to the Telegraph, Barrie explained how he checked the surveillance images when he realised the equipment was missing: I went straight to my CCTV and looked back through, and there he was, plain as day, helping himself. He was not a very good thief. His clothing has some really big logos, and he looked straight at the camera. He could not have been more obvious. Barrie put the images onto Facebook and YouTube, which led to an arrest and the return of the ladders, worth around 200. The thief was issued with a police caution. Some great PR for Barries business and a testament to the effectiveness of video surveillance and the power of social media.
Good neWs foR SMEs fRom ZappeR

The new Zapper Scan-to-Pay service aims to reconcile the 36.4bn currently owed to UK SMEs in late payments by making invoice payments as quick and easy as taking a photograph. Zapper allows businesses to add unique QR Codes to invoices, whether delivered in electronic or paper format. When a customer gets a Zapper QR Code on their bill, they just open the app, scan the QR Code and confirm the amount to be paid. Their card is charged, they receive an email receipt instantly and the business also gets immediate notification that theyve been paid. Zapper has no setup fees for SMEs, making solution more accessible to them than its predecessors. Unlike traditional card terminals that cost roughly 600 per year in rental fees and minimum charges, there are no monthly contracts to use this service. Zapper charges a standard fee of 2.7% +0.20 applies per successful payment.
The Zapper app is free for customers to download, is compatible with Android and iOS phones and works using the smartphone camera to scan QR Codes onscreen and in print. For more information about Zapper. com please visit: http://zapper.com/ http://zapper.com/scan_to_pay.php
18
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INDUSTRYNEWS
THE SMALL SHOP OWNERS GUIDE TO ATTRACTING CUSTOMERS

It can be hard enough at the best of times to make enough money to keep your small shop running. Supermarkets are expanding into all specialist areas but fortunately there are many consumers who still understand the importance of local, independent shops and enjoy using them.
The on-going financial difficulties do not make things any easier for you to attract customers. You might have an existing customer base but should always be looking to increase this to turn over the most amount of money. So what can a small shop owner do to attract new customers? Flyers remain one of the cheapest and most effective ways in which companies can attract new business in your local area. Pick an area, perhaps a mile, say, of your shop and distribute a catchy, wellpresented flyer to peoples doors. Local free newspapers will have competitivelypriced flyer services and you could be crafty and negotiate an advertisement as part of the package: local newspapers are under pressure from other rival forms of media these days, so it is worth a try! SPECIAL OFFERS & VOUCHERS Just telling people to come will not cut it, you must offer them a reason to try your shop a special offer or money-off voucher should do the trick. This old-fashioned way of drumming up business is a percentages game; OK, many people will bin it without looking but even if a small number of people come to your shop then it will have worked. Use public announcement stores to put up posters advertising your new business too. If you ensure this stands out and offer a good deal, people should start to turn up. Customers, particularly in times of difficulty, want more out of a deal and extra benefits with a purchase. This type of thing is good to advertise outside your shop, on a billboard or in the window, for example. These extras can be anything from discount vouchers for returning customers, guarantees on the products you sell and referral rewards for customers who bring new interest to your shop. DONT IGNORE SOCIAL NETWORKS If you havent already, you should sign your shop up to as many social networks as you see fit. At the very least your shop should have a presence on the two most popular ones: Facebook and Twitter. You should make sure that you post regular updates of things that will interest current or potential customers. Not only does this show that your shop is techsavvy and appealing for the younger audience, but social networking sites can spread the word-of-mouth much further than your very small local area. A wellmanaged social network account should run competitions where people can win items from your store and offer limitedtime discounts that are advertised only online. Both of these should increase the interest in your shop. For the best results, re-arranging the window every week and taking advantage
Discount vouchers for returning customers, guarantees on the products you sell and referral rewards for customers
of regional and national security campaigns will show potential customers that you are well-informed and really care about keeping things interesting. Ahead of increased business, remember to check that your liability insurance provides adequate cover.
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INDUSTRYNEWS
M. MARCUS LTD EXTEND THEIR PROMOTIONS ON ISEO F6 EXTRA AND R50 CYLINDERS
Following the continued success of its Iseo F6 Extra and R50 cylinder ranges since their launch, M.Marcus Ltd will continue the promotions on these product categories until the end of November 2013. F6 EXTRA As the principle UK distributor of ISEO security products, M. Marcus Ltd haS worked closely with its Italian partner in order to produce a kite-marked, bump-resistant cylinder which meets BS EN 1303:2005 to TS007 standard at extremely competitive prices. The F6 Extra is available keyed to differ, keyed alike, and master keyed with substantial differ capability. Locksmiths pinning components and kits also form part of the range. Its bump resistance, antipick and anti-drill qualities make it ideal for any domestic or commercial application where increased security is required. FOR DETAILS OF THIS CURRENT PROMOTION PLEASE CONTACT THE SALES TEAM ON 01384 457900 (opt 3) R50 In addition to the F6 Extra range, M. Marcus Ltd and Iseo continue to see further growth from their R50 product. This is their patented, fully restricted cylinder range with three separate levels of pins and a patent protected key/cylinder combo unique to Iseo and M.Marcus Ltd. It offers a high level of security and extensive master keying capabilities. R50 cylinders are kitemarked, bump-resistant and anti-pick and meet BS EN 1303:2005 to TS007 1 star standard. The R50 range is ideal for applications where higher security is required and offers an ideal solution to larger, more complex master keying requirements. IN OTHER NEWS In further developments, June this year saw the launch of the Iseo Panic Hardware Catalogue with extensive range additions which feature the new Anti-germ finish as standard on many product lines. This new anti-bacterial treatment is based on the slow and constant release of silver ions which are able to kill off over 650 know viruses including legionella, salmonella and MRSA,making it ideal for applications within the medical and healthcare sectors.
FOR DETAILS OF THIS CURRENT PROMOTION PLEASE CONTACT THE SALES TEAM ON 01384 457900 (opt 3)
CALL 01384 457900 (opt 3) for more information about any product.
21
INDUSTRYNEWS
SPONSORED BY DAVENPORT BURGESS
MInIsteRs pLedge fURtheR backIng foR smaLL bUsInesses

At an event at 10 Downing Street held in June to celebrate the massive contribution that small businesses make to the economy, the Prime Minister announced that all the recommendations made in a recent report by his Enterprise Advisor Lord Young will be accepted including lifting the cap on Start Up Loans so that over 30s who aspire to set up their own business will be able to access funds and get on in life.
It will also be made easier for these people - and other small businesses owners - to access the right advice and support to succeed in the global race. This is part of the governments GREAT campaign and celebrated the important contribution that small businesses make to the UK economy - with small firms accounting for 99.9 per cent of all businesses in the UK. The recommendations from Lord Youngs report will also inform the work BIS is leading with the small business community to refresh the 2011 small and medium sized business strategy Bigger, Better Business . The publication, expected in the autumn, will look at making it easier for small and medium sized businesses to access the right support, and to improve the way government communicates with firms. Business Secretary Vince Cable said: Half of all jobs in this country come from small and medium sized business. So if were to get our economy going again, we must do all we can to support them. Business and Enterprise Minister Michael Fallon said: We all want faster growth. As Britain recovers, small firms are leading the generation of ideas, creating new jobs and driving enterprise. Whether by encouraging more firms to export or opening up procurement opportunities, government is backing ambitious businesses by giving them the support they need to grow. Lord Youngs report Growing your business: a report on growing micro business looked at the barriers small business face when they want to move to the next stage, and how government can better target its support to ensure firms can get off the ground.
Vacant PRopeRty PRotectIon GRoUp shoWs dedIcatIon to best pRactIce

The British Security Industry Association (BSIA)s Vacant Property Protection Group, a group formed of members of the BSIAs Security Guarding, Security Systems and newly-named Property and Asset Protection Section, has recently released its official Code of Practice. The group, officially launched in May 2013, consists of businesses that provide security measures and services introduced when a property is at an increased risk of criminal attack as a result of a change of circumstances in its occupancy. The new code provides guidelines for the provision of security for vacant properties, the nature of which varies considerably according to the type and condition of property and might include manned guarding, monitoring or patrols, physical barriers, materials, structures or electronic devices. The code recommends good practice that companies should follow if they provide services relating to the protection of vacant properties. Customers are recommended to use providers that follow the code, providing assurance that they are sourcing their products and services from a reputable supplier. Subjects covered in the new code include the vetting of staff, health and safety, the care of plant and equipment, training, risk management, operational considerations, inspections, access management and site maintenance. The aim is that the document will become a standard that companies can be audited and inspected against, as proof of their competence and quality. Work will progress over the next year to see this through. Simon Alderson, Chairman of the Vacant Property Protection Group and Commercial Director for BSIA member Vacant Property Specialists (VPS), comments: I am very pleased that this Code of Practice is being published to provide guidance on best practice for assessing, protecting and managing vacant property. It has been written and designed by BSIA members who have decades of experience working with landlords and estate managers in caring for empty properties. The group is also planning to produce separate guidance that will advise on the technical requirements of physical aspects of protection, such as how to fix shuttering and what type of shutter is best to us. You can download the Code at: http://bsia. co.uk/app/images//publications/154vacant-property-protection-cop.pdf
Simon Alderson
22
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With our extensive range of products, here at Yale we can help provide complete security solutions for your customers needs when the clocks go back and the nights get longer.
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INDUSTRYNEWS
Locks on nUcLeaR mIssILes WeRe changed afteR LaUnch key bLUndeR

All the locks on US nuclear missiles based in Britain had to be changed after an RAF technician discovered that his launch key also fitted in the slot reserved for an American operator. The problem with the dual key control on Thor missiles occurred in the early 1960s but was kept from ministers and RAF commanders until 1983, files released recently by the National Archives disclose. Dr David Owen, then deputy leader of the SDP, uncovered details of the potentially disastrous incident and asked Margaret Thatcher for a full investigation in February 1983. Mrs Thatcher wrote back a month later, confirming that it had happened but stressing that it was never possible for one person to launch a Thor missile on their own. She said: An RAF technician discovered during routine servicing of an inert missile that a British key turned the US Air Force lock. A comprehensive check of the other missiles revealed that this was also the case for one other USAF lock. All the locks were changed as a result.
Potentially disastrous
Under the system, British and American personnel would each have to insert their own key in order to fire one of the weapons as a safeguard against Washington launching its nuclear missiles from the UK without Londons permission.
A British key turned the US Air Force lock
EUROZONE OUT OF RECESSION BUt stILL a Long Way to go

The eurozone has emerged from recession after a record 18 months of economic contraction. The blocs GDP grew by 0.3% in the second quarter of 2013, slightly ahead of forecasts, the Eurostat agency said. The growth was widely expected after the German economy rose 0.7% between April and June. But the overall figure masks the mixed economic fortunes among the countries that make up the 17-country eurozone area. Germany and France both posted stronger-than-expected growth, expanding 0.7% and 0.5% respectively. Portugal, among the smallest and the weakest eurozone economies, showed the fastest growth, at 1.1%. The country was one of three that had to take a multi-billion-euro bailout. But Spain, which had to seek outside support for its struggling banking sector, saw its economic output fall by 0.1% on the quarter. Italy and the Netherlands both saw output drop by 0.2%. European Commission Vice-President Olli Rehn said the figures suggested the European economy was gradually gaining momentum, but added there was no room for complacency. There are still substantial obstacles to overcome: the growth figures remain low and the tentative signs of growth are still fragile, he said. A number of member states still have unacceptably high unemployment rates; the implementation of essential, but difficult reforms across the EU is still in its early stages. So there is still a very long way to go.
DIARY DATE IN FRANKFURT

The 11th escar Conference on Embedded Security in Cars will take place at the Hilton Hotel in Frankfurt/Main (Germany) on November 14 and 15, 2013. Escar is the leading automotive cyber security workshop. Together with ESCRYPT and the HorstGrtz-Institution at the Ruhr-University in Bochum it is involved in the analysis of threat, actual and possible attacks, development reports discussions. This years social programme offers a visit to the Frankfurt Stock Exchange Visitors Centre (on 13th November) and another one to the Lufthansa Flight Training Centre at Frankfurt Airport (on 14th November). www.escar.info The conference fee is 799 for companies and 699 for public authorities, each plus 19% VAT. Profit from our early bird special with 80 off when registering until September 20th, 2013. We are proud to offer you this annual platform on automotive security since 2003, and we are looking forward to welcoming you in Frankfurt in November. Spread the word! Yours, Birgitte Baardseth & Sabine Arndt-Ellerhold Tip: 2nd Industrial Security Conference, 23.-24.09.2013, Essen (GER), http://www. itsec-process.info/
and potential protection. International and highquality speakers will give recent insights and encourage
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INDUSTRYNEWS
BSIA caLLs foR cLaRIty fRom goveRnment on fUtURe of secURIty RegULatIon

Calls for clarity from the Home Office on the timing of regulatory change for the private security industry have been issued by the British Security Industry Association (BSIA), following the recent announcement that the regulation of private investigators is to be introduced as early as 2014. James Kelly, Chief Executive of the BSIA,comments: We welcome the regulation of private investigators; however, it is ironic that the wider security industry still awaits clarity from Government after three years of discussions on the future of the licensing of security businesses. Talks on the future of the security sectors regulatory regime began in 2010 with an announcement from the Government that the current regulator the Security Industry Authority was to be abolished. Lobbying from the industry soon softened this message to one of a for the wider security industry. However, despite unprecedented consensus across industry stakeholders, we remain deeply concerned that the proposals forged jointly between the industry, its regulator and the Government will not be capitalised upon. As an industry, we are in a state of limbo, where companies are attempting to make business forecasts with no idea of the cost or administrative implications of a new regulatory regime. We need confirmation from the Home Secretary as to the Governments intentions in terms of introducing the primary legislation necessary to effect this change, and I will be writing to her directly to seek clarity on this matter. The BSIA will be engaging with politicians on a wider scale regarding this issue later this year as it attends both Conservative and Labour party conferences.
phased transition to a new regulatory regime involving business registration as well as individual licensing, but despite continued contact between Government and industry, the planned timing of the primary legislation needed to effect this change is still unclear. James Kelly continues: It surely makes sense to include the private investigation industry into the new business licensing regime that is close to implementation
25
INDUSTRYNEWS
SkILLs foR SecURIty WeLcomes neW DIRectoR GeneRaL

Terri-Jones-Skills-for-Security-DirectorGeneralSkills for Security, the sector skills body for the UKs private security industry, has appointed Terri Jones as its new Director General. Terri joins the team at a pivotal time for the organisation, and will provide strategic direction for the company, focusing on new business generation while assuming responsibility for the successful financial and commercial performance of the company Having previously held senior positions within relevant organisations including sector skills council, ProSkills, and the Learning and Skills Improvement Service, Terris expertise and successful track record will be particularly beneficial to Skills for Security as it enters a period of stability and growth. Current Interim Chief Executive, Mike Britnell, comments: I am pleased to announce that we have recruited Ms Terri Jones to the position of Director General, Skills for Security. Terri has an extensive background in Skills and Education services and the Board of Directors believes that she is ideally placed to lead Skills for Security in the next stage of its development. I wanted to take this brief opportunity to say how impressed I have been with the character, energy, knowledge and professionalism of the team at Skills for Security, and how much I have enjoyed working with them in the challenging circumstances of the past year. I will leave with many happy memories of working with such a close-knit team, and wish Terri good fortune in her new role. She has a wonderful team of people to work with and I am sure they will make her very welcome. With such a wide-ranging role and a broad scope of responsibility, Terri is eager to get started, commenting: I am pleased to join the team at Skills for Security at what is an exciting period in the organisations development, and am looking forward to cementing the companys position as the leading training body for the whole security sector.
Terri Jones
HomeoWneRs LosIng confIdence In BRItIsh tRadesmen

Homeowners are losing confidence in British tradesmen, according to TrustMark, the government endorsed quality mark for firms in the home repair, maintenance and improvement sector. At first glance, new research into public perceptions of tradesmen commissioned by TrustMark, indicates that most people have a good impression 71% of respondents felt their overall experience of using a tradesman was more positive than negative. When given a list of good and bad adjectives to describe tradesmen, the five most frequently used words were skilled , hardworking , professional , helpful and trustworthy . But almost quarter say they have had an overall negative experience with tradesmen, and more than half of all respondents (52.5%) felt their perception of tradesmen had become more negative because of the cowboy builder TV programmes, which pursue the worst rogue traders and criminals masquerading as tradesmen in the domestic sector. Liz Male, chairman of TrustMark, said: The appalling activities of rogue traders are tarnishing the reputation of British tradesmen, and this must stop. The government has committed to help us extend the TrustMark scheme so that far more good local firms can get the TrustMark badge. We will be working with these firms, as well as government and industry and consumer advice groups, to boost customers confidence in the many excellent tradesmen in the sector. Key findings from TrustMarks poll reveal: One in five people would encourage friends or family to get a job in the sector only if there was more recognition of good quality and skilled tradesmen. 43% of people agreed with the statement Many tradesmen do a good job there are some great firms out there , but 50% of people also said they were not confident about the level of consumer protection available
Liz Male
to them when they employ a tradesman to work on their homes. Almost 94% of people would have more confidence and trust in tradesmen if they had undergone a full vetting and inspection process to ensure their work met an industry standard. www.trustmark.org.uk
26
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INDUSTRYNEWS
GUnnebo Makes an EntRance at The ShaRd

Gunnebo UK was chosen amongst fierce competition to supply high capacity Speed Gates (SpeedStile FL), Entrance Gates (GlasStile S) and frameless glass balustrade for the main entrance on Level 2 of The Shard, Londons latest skycraper and Europes tallest commercial building. Gunnebos Speed Gates (SpeedStile FP1800) were also installed at the staff entrance on the ground floor to provide attractive units in an unmanned area and to allow a good flow rate and prevent people from jumping over the gates due to the higher glass panel option. Gunnebo UK worked alongside Renzo Piano in the very early stages of the project fit-out designs (around 2006) and promoted the operational speed, slim design and side glazing features of their SpeedStile FL product range for the main entrance. The sleek, stylish nature of the product was in synergy with the buildings beauty and the reason why Gunnebos SpeedStile FLs were chosen, despite strong competition. The strength of Gunnebos presence in the worldwide market and its flexible approach was another factor that helped to secure the business, said Louise Summers, Sales Executive Entrance Control, Gunnebo UK.
Van UseRs: aLWays Read the smaLL pRInt

Van users could overpay for fuel if they ignore the small print on their invoices, according to Steve Clarke, group marketing manager for The Fuelcard People, who said, Many of the firms who have switched to our fuel cards during 2013 have complained about hidden charges levied by their previous suppliers. He explained that another fuel card supplier had introduced transaction charges but not given adequate warning or explanation. They were charging an additional 2 on every refuelling transaction, said Steve. According to customers, there had been no letter warning them about the change, with the only explanation for the new charges buried in the small print on invoices. Van users told The Fuelcard People that their displeasure was as much about the other suppliers attitude as the amount. 2 more per refuelling may not seem a lot, although it could amount to an extra 100 per year, per vehicle, Steve said. The Fuelcard People has particularly benefited because not only has it never levied transaction charges, it does not operate call centres, preferring to allocate each customer their own dedicated account manager.
Not only has it never levied transaction charges, it does not operate call centres
OVERSEAS NEWS
GeoRgIa, USA
The Governors Office of Consumer Protection has found Atlanta Solution Locksmith guilty of unfair and deceptive practices and demanded the company pay nearly $112,000 in restitution and penalties. minutes. However, locksmiths often took much longer to arrive and charged customers significantly more than they were quoted over the phone, according to GOCP administrator John Sours. ASL did not have a local address, but owned 155 websites, 140 of which had geographic names like conyerslocksmithservice.com and cartersvillelockandkey. com. Sours said all of the websites and their accompanying phone numbers forwarded potential customers back to ASL.
All too common

According to the investigation, ASL also said its employees were bonded and that the company was a member of Associated Locksmiths of America, but neither claim was true.
Unfair and deceptive

An investigation revealed ALS advertised low prices and a response time of 15
Sours said Asher Uziel, owner of Atlanta Solution Locksmith, agreed to the GOCP settlement. This case illustrates a pattern of activity which is all too common in the locksmith business. With this agreement, we are sending a message to others in the locksmith trade that such conduct cannot and will not be tolerated, Sours said in a statement.
28
INDUSTRYNEWS
FRee semInaR aIms to heLp SE bUsInesses ImpRove secURIty

Tackling business crime and improving security for businesses based in the South East will be the focus of a free half-day conference and exhibition being held at Brighton and Hove Football Club on 30th October 2013. Organised by the British Security Industry Association (BSIA), the event will provide expert advice to local businesses on understanding the risks they face, and outline the security solutions available to help reduce such risks. The event will be formally opened by guest speaker, Katy Bourne, Police and Crime Commissioner for Sussex, and is supported by a number of neighbouring police forces, including Hampshire, Surrey and Thames Valley. Other speakers confirmed include: Lisa Perretta of Brighton and Hove Business Crime Reduction Partnership, speaking about local efforts to fight crime Charlie Newman of Littoralis, who will outline how local business partnerships can link into a regional and national network Professor Martin Gill of Perpetuity Research and Consultancy (pictured), discussing Police Accreditation Schemes and the protection of businesses, including the results of interviews with criminal offenders and how their testimonials have informed a more effective approach to business security. Delegates will also be able to view a number of security solutions first-hand at the accompanying exhibition, which will provide an opportunity to talk to security providers and identify potential solutions for specific security challenges. Christine Brooks, Events Manager at the BSIA, comments: Against the continued backdrop of economic pressure, the issue of business crime remains at the top of the corporate agenda. However, there are many costeffective solutions to reducing the risk businesses face, and working together with other local organisations can also have a significant impact in reducing the impact of business crime. Doors will open at 9:00 in advance of the formal opening at 10:00. Presentations will conclude at 12:50 and will be followed by a question and answer session and lunch.
Online registration can be completed by following this link: https://www. surveymonkey.com/s/SEBCC www.bsia.co.uk/events
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29
INDUSTRYNEWS
SPONSORED BY DUFFELLS
NeW access contRoL gUIdance ReLeased In LIght of gRoWIng demand foR caRe home secURIty
Following the publication of the Francis Report earlier this year, patient safety and welfare within the care sector is crucial now more than ever. As such, the Access Control Section of the British Security Industry Association (BSIA) has released a free guide to aid care homes in understanding the benefits of access control security systems. A recent survey of BSIA Access Control members aimed to discover trends in care home security over the last year. Over 60% of respondents felt that the use of private security measures in the care sector had increased over the last twelve months, with a further 60% anticipating them to increase further over the course of the next year. The survey also revealed that resident safety and well-being has, and will remain to be, a primary focus in the sector, with 100% of survey respondents believing that the awareness of duty of care among care home management has increased over the past year. Care homes have a number of vital considerations when it comes to resident safety, explains Mike Sussman, Chairman of the BSIAs Access Control Section. Whether it is the security of personal possessions, the well-being of residents or the risk of unauthorised visitors, access control systems can play a fundamental part in ensuring a high standard of care and safety. This new guide demonstrates just how influential access control systems have already been within the care sector, helping to secure care homes while providing multiple added benefits, such as staff time and attendance management. To put these benefits into perspective, the helpful guide incorporates a number of case studies provided by BSIA Access Control Section
members, who have a wealth of experience in securing a wide range of industries and have all been inspected to high quality British and European standards. Download a copy of the BSIAs Guide to Access Control in Care Homes here.
Vacant pRopeRty pRotectIon stILL paRamoUnt one yeaR on

1st September marked the one year anniversary of the anti-squatting law that made residential squatting a criminal offence. The milestone also saw squatters internet sites encouraging action in order to mark the anniversary. The Vacant Property Protection Group of the British Security Industry Association (BSIA) is reiterating to owners and landlords of vacant commercial properties the importance of securing and protecting their premises. Section 144 of the Legal Aid, Sentencing and Punishment Act 2012 criminalised squatting in homes and all other residential buildings for the first time in England and Wales last September, making the offence punishable by a maximum prison term of up to six months, a maximum 5000 fine or both. However, the law does not include commercial premises, and as a result, more vacant commercial properties have found themselves as the target of squatters over the last year. Simon Alderson, Chairman of the BSIAs Vacant Property Protection Group and Commercial Director of BSIA member VPS, comments: There is strong evidence that squatting in commercial properties has doubled since the new law came into being. Whether it will be expanded to include commercial premises is still very much an unknown, so in the meantime, owners are strongly advised to review their security arrangements and to implement measures to protect vacant property. Prevention is far easier and cheaper than the cure. When securing vacant commercial properties, there are various factors that property owners should consider. One of the most important actions that owners should take is to allocate clear responsibility for all aspects of vacant property management, this includes managing the shutdown of the building, conducting a risk assessment and taking action to reduce the different types of risks. The BSIAs free Property Owners Guide to Vacant Property Security can be downloaded from its website. Last month, the BSIAs Vacant Property Protection Group also released its official Code of Practice, providing guidelines for the provision of security for vacant properties. The Code of Practice can be downloaded free of charge here: http:// bsia.co.uk/app/images/ publications/154-vacantproperty-protection-cop.pdf www.bsia.co.uk/home
30
INDUSTRYNEWS
SmaLL fIRms mIssIng oUt on cheap fInance, says FSB

The Federation of Small Businesses (FSB) believes small firms could be missing out on cheaper finance as new figures shows around two-thirds (61%) of firms havent heard of Funding for Lending (FLS). Current results show an increase in lending for the first time through FLS, a 1.6 billion rise of net lending the main high street banks. But while it welcomes this, the FSB believes more needs to be done for businesses to have loan applications accepted. Some 17.6 billion than has been taken out of the scheme in total by the banks and lending over the scheme is relatively flat, so the FSB is pleased that the data shows the price of finance has begun to fall. The survey shows less than a third (29%) of respondents are, however, aware of FLS. The Federation wants to see the communication about availability of cheaper finance stepped-up by the banks. The FSB is hopeful the Governments Business Bank will oversee improvements in communication between banks and small businesses and offer guidance on focusing governmentbacked schemes, to the specific needs of small firms before January 2015. Federation research also shows other sources of finance are not widely knows, as the survey also reveals that fewer than four in 10 are aware of being able to borrow from alternative or specialist lenders, such as peer-to-peer or asset finance providers. John Allan, FSB National Chairman, said: Many small businesses have been affected by the lack of access to financial support during the financial recovery and have relied on non-bank lenders to keep them afloat. We hope the small increase in lending from Funding for Lending (FLS) continues to build. However, with many firms unaware of what FLS is we want to see an increase in communication that the banks are open for business. We hope the increase in competition from non-bank lenders in the scheme will continue to deflate the cost of borrowing and boost lending to small firms. Only when the banks tailor their packages specifically to certain sectors and improve the way they advertise those products to small businesses, will small firms get the finance they need.
MISLAYING PRISON KEYS COSTS TAXPAYERS 100,000 A YEAR TO CHANGE LOCKS

Taxpayers are footing a 100,000 a year bill to change the locks in prisons because guards have mislaid keys, it has been disclosed. Four prisons have had to replace all their locks over the past three years because officers lost crucial keys, ministers have admitted. It has cost taxpayers 300,000 since 2010 to call in locksmiths to prevent escapes. In total during the past three years, around 140 sets of keys have been lost, ranging from those for prison gates to escort chains. Shadow justice secretary Sadiq Khan, who obtained the figures quoted, said: Ive heard of locking up prisoners and throwing away the keys, but losing the keys is ridiculous. This is breathtaking incompetence of the highest order and is money the taxpayer can ill afford to waste. The errors cost 79,525 to put right at the category B Swaleside jail on the Isle of Sheppey in Kent. Replacing locks at the Glen Parva young offenders institution in Leicestershire cost 173.608. A further 84m418 had to be spent at Warren Hill young offenders institution in Suffolk and at the fourth jail, HMP Birmingham the bill for replacing the locks came to a staggering 415,276 - although that bill was met by G4S which runs the category B jail. The Prison Service insisted that no prisoner escaped as a result of the losses. Justice minister Jeremy Wright said: Following these incidents, vigilance at the prisons was increased regarding key security and events that may lead to a prison needing to be relocked. Andrew Neilson, director of Campaigns at the Howard League for Penal Reform, said: With budgets dwindling year on year, the Prison Service ill afford spending hundreds of thousands of pounds on changing the locks. A spokesman for the Prison Service said: Incidents like this are extremely rare. We always investigate them thoroughly and update our security measures accordingly.
32
INDUSTRYNEWS
SecURIty InstItUte Takes BUILdIng the FUtURe AWaRd at BSIA AWaRds

The Security Institute took home the British Security Industry Associations Building the Future award at the annual BSIA lunch. The award was the culmination of an event that saw the BSIA also presenting the Security Personnel Awards, Apprentice Installer Awards, Chairmans Awards, and Special Awards for Outstanding Service in cash-in-transit. The Building the Future award was presented to the Security Institutes current chairman, Emma Shaw, by Brian Sims, in recognition of the Institutes valuable contribution to the security industry. Their part in developing the register of chartered security professionals, and in producing a range of good practice guides, was praised and Bobby Logue, who helped present the award, described the Security Institute as a worthy winner. SecURIty PeRsonneL AWaRds Earlier in the afternoon, 15 security professionals picked up awards for their work across the UK in the past 12 months. Winners included representatives of VSG, Advance Security, and G4S, and there were stunning examples of individual heroism from people including Mark Cooper, who pulled a woman to safety by her backpack when he saw her trying to jump into a river known for its strong undercurrent, and Michael Smyth, who managed to save a patient from falling from the upper floors of a hospital building, after she had entered an dangerous area. Jack Finley collects his Apprentice Installer Award Jacks manager described him as a reliable, hard-working member of the company. Chairmans Awards The Chairmans Awards, presented by current BSIA chairman and Securitas UK President Geoff Ziedler, meanwhile recognized many of the established faces of the industry. Leading the awards was Julie Kenny, chairman of Pyronix and immediate past chairman of the BSIA. She picked up the award for contribution to the industry, in recognition of her 20 years on the BSIAs council. Julie Kenny picks up the Contribution to the Industry Award from Geoff Ziedler, and James Kelly, Chairman and Chief Executive of the BSIA Julie Kenny picks up the Contribution to the Industry Award from Geoff Ziedler, and James Kelly, Chairman and Chief Executive of the BSIA
Samantha Robinson collects the Best Newcomer Award from Commander Steve Rodhouse, Commander for Gang and Organised Crime for the Metropolitan Police. The WInneRs In fULL WeRe: Service to the Customer Joe Harrigan, The Westgrove Group Helen Stevens, Advance Security UK Ltd Shaun Spurway, Corps Security Outstanding Act Mark Cooper, The Westgrove Group Michael Smyth, Vision Security Group (VSG) Ahmed Akinjobi, Incentive Lynx Security Best Newcomer Ethan Hanley, VSG Samantha Robinson, Advance Security UK Limited Rob Bowker, Advance Security UK Limited Best use of Technology Murshed Mohammed, VSG Colin Robertson, G4S Gareth Stead-Clark, VSG Best Team The Volkswagen Group Team, VSG The Priory Shopping Centre Team, SPS Security Ltd The Mobile Support Team, VSG Apprentice Installer Awards Two apprentice installers received the Apprentice Installer Award for their work in the security and fire industries. Ryan Jenkins is a third year apprentice at Chubb Fire and Security Ltd, while Jack Finley, who is only 17, is a second year apprentice at CTM Fire and Security. Jack Finley collects his Apprentice Installer Award
Reliable, hard-working member of the company
Recognition of the Institutes valuable contribution to the security industry
The WInneRs In fULL WeRe: Contribution to Standards Stewart Taylor, Cooper Security Contribution to Training Mike Britnell, Acting Chief Executive of Skills for Security Contribution to the Community Owen Stanley, Securitas Security Solutions Limited Contribution to the Industry Julie Kenny CBE, Pyronix Limited
34
INDUSTRYNEWS
ACT LaUnches ACTpRo eLock & ACTenteRpRIse

Access control software suite.
Access Control Technology (ACT), the Irish-based access control manufacturer, has announced the launch of its latest product, the ACTpro eLock which is now on sale through the established ACT network of distributors. The system consists of a battery operated, wire-free, electronic lock with a built-in card reader. The ACTpro eLock uses networked wireless controllers (Hubs), capable of managing up to 32 doors each. The eLock uses the latest ACT software suite, ACTenterprise for installation and monitoring. In keeping with ACTs policy of continuous support to its customers the eLock is compatible with all existing ACTpro hardware. David Tymlin, managing director of ACT, stated We realised that we could address the shortcomings of competing products on the market, whilst ensuring the latest in reliable, cost-effective technology. The ACTpro eLock is the perfect addition to our pro range of access control, and will be a popular product from launch day. With the ability to add a door ajar/door open sensor, the eLock will also inform the system of alerts automatically. If it loses connection to the hub or in the event of a power outage, the ACTpro eLock will function independently until the connection is re-established. The ACTpro eLock will always allow free egress from the secure side, and can be configured to unlock in the event of a fire or other emergency. The eLock ensures the highest level of safety standards for your site. The launch of the ACTpro eLock coincides with ACTs new professional level software suite, ACTenterprise, which can control up to 60,000 users and thousands of doors.
the perfect addition to our access control range

ACTpro-e-lock_142.jpgThe ACTpro eLock boasts longer range, longer battery life and an easier setup than competing products on the market. By using 868kHz wireless frequency the eLock can deliver a long-range capability between the eLock hub and the eLock itself. With a battery life tested to over 200,000 operations, the lock will be maintenance-free for years following installation.
sales@accesscontrol.ie
GREEN SUCCESS AT ARGE CONFERENCE

Following its successful conference in Budapest, ARGE has announced that it will be pursuing the creation of generic Environmental Product Declarations (EPDs), as well as introducing new key members to the Executive Board. At its General Meeting on 5th September, attended by over 41 delegates, ARGE voted to pursue its sustainability agenda through the creation of entry level EPDs. EPDs are the most effective way for communicating a products verifiable and accurate environmental information, and following the introduction of the new Construction Products Regulation (CPR) these are becoming increasingly imperative. Three tenders have been submitted to ARGE outlining plans for the effective delivery of EPDs. These proposals will now be debated by ARGE, with the preferred method informing its sustainability roadmap. In addition, ARGE elected a Chairman and two additional members of the Executive Board. Hans Weissenboeck, will take up the position of the new ARGE Chairman and will be chiefly responsible for delivering the ARGE objectives and sustainability roadmap. Executive Board and is MD of the German Fachverband Schloss und Beschlagindustrie, Germanys main association for locks and builders hardware. Welcoming the new appointments, Joachim Kieker, ARGE General Secretary, said: The decision to pursue the creation of EPDs helps to shape ARGEs vision and sustainability roadmap giving us some very clear aims to work toward and most importantly deliver for our members. We have worked hard to stress the importance of the changes in the construction sector and the impact these will have on the lock and hardware industry. The generic EPDs are crucial in helping our members to remain competitive in an ever-changing market and we look forward to defining our strategy and working toward achieving this. www.linkedin.com/company/arge www.arge.org
Representing the Nordic countries at ARGE and introduced at this years conference in Budapest is Urban Doverholt, MD and member of the Executive Board at the ASSA Group in Sweden. Urban is also the President of the SEM Group, the Swedish Association for Construction Hardware. Stephan Schmidt, from Germany, is the second new member of the
35
INDUSTRYNEWS
ARe yoU LookIng afteR ALL of yoUR company dRIveRs?

Leading occupational driver training company, IAM Drive & Survive, explains how it is essential and makes perfect business sense to ensure everyone who drives for your business is safe and compliant.
Lets face it, there are probably a hundred things right now that you feel are far more important than providing guidance and if necessary, training, for you and your drivers. Right? Thought so, especially as the last few years may have been really tough and youre just glad to have your guys out on the road going to and from jobs. However, lets try and stop and think for a minute about exactly that. Your guys. Out on the road. Driving to a customer. If we break that down, theres actually quite a lot that you need to have thought about to ensure your business is compliant with Health & Safety legislation and the rather important Corporate Manslaughter Act. Before you turn the page, here are a few key things that wont go away: 1. Do you have a Company Drivers Policy in place? 2. Have all (yes, ALL) of those driving for your business seen and signed up to it? 3. Have their licences been verified? 4. Are all vehicles roadworthy and fit for purpose? 5. Have all drivers been assessed for risk? 6. Have at-risk drivers been trained or offered training? Okay, thats enough for now but you can immediately see that driving for work is not something to be taken for granted or ignored. As an employer, you simply have to address, at the very least, the key issues concerning occupational driving. Why? Well, if you dont do anything and something does happen to one of your employees whilst out driving for work, you could be found negligent and face severe punishment at the end of a court case. Only just recently, two company directors were jailed for this very reason after an employee died after driving over and above the permitted number of hours. You might be thinking this is scaremongering. Far from it. In 2011, over 1,750 people were killed whilst driving and nearly 600 of these were whilst driving for work. Thats at least 2 people killed and 30 seriously injured every single working day. When you compare these stats to those concerning fatalities and injuries incurred in other industry activities, it is clear that driving for work is the single riskiest thing that anyone will do for their employer. Fact. So where to start, if you havent already done so? The best place is to look at the policies and procedures that will underpin what the industry refers to as Driver Risk Management (DRM). Its an umbrella term for ensuring that the risks faced by your drivers when out on the road are addressed and as much as possible, mitigated. DRM Policies and procedures help to provide your drivers with clear guidance and have been proven to reduce your business liability in the event of a court case. Always a good thing. Unfortunately, clear guidance is a broad term and can include a wide selection of materials such as driver handbooks, crash packs, postincident guidelines and more. Knowing what items should be included and how best to word it for the greatest impact can be incredibly confusing and timeconsuming. Keeping your policy up to date with constantly changing legislation can also be a challenge. For businesses which either dont have this material in place, or need to refresh their current guidance, its important that you seek advice and use measures that are sufficiently robust to withstand scrutiny in the event of an accident. Take driving licence checking surely the simplest of tasks? Well, it is easy but only if you do it the right way and this means ensuring every licence is currently valid. This can only be done using the DVLA and not simply by a visual check of the paper and photo card elements. If youre only doing the latter, youre leaving yourself wide open to a claim of negligence. If all of this sounds like hard work and added cost to your bottom line, then it is important to remember that investing in DRM provides a substantial return and significant benefits across your business, including: Reduced on-road incidents and improve safety for company drivers Reduced costs associated with running a fleet fuel, servicing, repair Increased residual value of your fleet Lower insurance premiums through fewer claims Enhanced Corporate Social Responsibility (CSR) and Duty of Care measures Even improved staff morale, wellbeing and performance Every company is unique and a DRM strategy should be tailored to suit each company. All businesses should seek expert advice to help find the best and most cost-effective DRM programme for them. Get yoUR veRy oWn DRIveR RIsk Management pRogRamme In pLace: IAM Drive & Survive is a leading occupational driver risk management and driver training specialist. Our products and solutions keep drivers safe on the road by improving driving standards and safety at work, at the same time saving you money, time and effort. Our driver training courses are incredibly effective - protecting you, your company, your drivers and your fleet. We are part of the IAM, a national charity with more than fifty years experience in driver safety. FOR MORE INFORMATION enquiries@iamdriveandsurvive.co.uk www.iamdriveandsurvive.co.uk 0870 120 2910
36
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INDUSTRYNEWS
BRItIsh ChambeRs UpgRades UK gRoWth estImate

The British Chambers of Commerce (BCC) has upgraded its UK growth estimate for the next three years from 0.9% to 1.3%. The upward revision is due to stronger than expected Q2 results, driven by a strong service sector and household consumption. Increased exporting activity among BCC members has also been reflected in the reduction of the real trade deficit in goods and services by over half in the last three years. BCC director general, John Longworth said the positive outlook was testament to businesses steadfast determination in previous quarters, but warned that recovery is not yet secure. We have had false dawns in recent years and although this upturn appears to be on stronger ground, we must be aware that complacency could lead to setbacks. External factors, such as the eurozone, the Middle East, and the Chinese economy could halt our progress. Our surveys have shown, however, that firms are confident about their prospects and want to expand, but they cannot do it alone. Improving access to finance for viable, fast-growing businesses is a major priority, and the government and the MPC must do more to ensure that vibrant SMEs can obtain finance on reasonable terms. The government must also work with the Bank of England and the Treasury to underwrite private sector investment in infrastructure projects, and our have a go exporters need support on the ground to help them break into new markets.
SECURITY HARDWARE ENJOYS BOOST THANKS TO SCHLOSSER TECHNIK

As one of the UKs leading suppliers of UPVC Door & Window Hardware, Security Hardware has enjoyed a recent upturn thanks to the introduction of the Schlosser Technik product portfolio. The Product range includes the Ultimate Cylinder which features snap-safe, pick-safe and drill-safe technology and is rapidly becoming one of the UKs most popular entry level anti-snap lock cylinders. The range also includes a range of essential every day products targeted at the maintenance engineer, including sash blockers, winbags, escutcheons and repair plates, TCT drill bits and the very successful Schlosser Cable Restrictor which is taking the UK market by storm thanks to its patented handle fit design. Specialising in the maintenance and repair sector, Security Hardware became the main UK distributor for Schlosser Technik products in January 2013. Commenting on the success of Schlosser Technik, Nigel Ridgway, Managing Director said: Schlosser Technik is targeted directly at the maintenance and repair sector. The range presents our distribution partners with a unique brand identity and the maintenance engineer with a best value solution for property repairs. The positive feedback weve received from our distributors is a true testament to the strength and quality of the range. With a number of new and exciting products to be introduced to the portfolio in the near future, we are encouraging potential distributors to come on board as soon as possible . www.security-hardware.co.uk
NatIonaL Home SecURIty Month off to a FLyIng StaRt

National Home Security Month kicked off to a flying start this month, attracting nationwide support from some big names. Designed to create awareness around home security, support UK retailers and provide hints and tips on keeping homes and possessions safe as the nights draw in, the initiative launched on 1 October. Organisations backing the campaign include Victim Support, the independent charity for victims and witnesses of crime in England and Wales, Secured by Design, the official police security initiative supporting the principles of designing out crime , and the Master Locksmiths Association (MLA). keeping valuables safe, outdoor security and the latest digital technology and gadgets designed to protect homes. You can still take part - visit www. homesecuritymonth.com or contact info@ homesecuritymonth.com For the full range of Yale home security solutions or to speak to a representative about how Yale can help support your business, please contact the Yale trade sales team on 0845 223 2126 or visit www.yale.co.uk
national retailers have also pledged their support.

A number of national retailers have also pledged their support. The remaining weeks of the campaign will focus on door and window locks,
38
MLAEXPOREVIEW
SEP/OCT 2013
MLA EXPO 2013: THE BIGGEST AND BEST YET
Dr Steffan George, development director of the Master Locksmiths Association.
Locksmiths, suppliers and security industry professionals from across the globe flocked to MLA Expo 13 last month, with the event being declared one of the biggest in its 30 year history.
Held at The International Centre in Telford from September 13 to 15, MLA Expo 2013 attracted 77 exhibitors a significant increase on the 64 exhibitors who attended the last MLA Expo, held in 2011. Hosted by The Master Locksmiths Association (MLA), the UKs largest trade exhibition for the locksmithing and security industry saw exhibitors and delegates showcase products and services, discuss industry trends, network and attend training courses on subjects including CCTV, Safe Lock Picking and Lock Related Standards. TOP SPONSORS PLAYED A LEADING ROLE The event was opened by Jim Maddan, National Chairman of the Neighbourhood and Home Watch Network, an official partner of The Master Locksmiths Association, and was sponsored by global businesses Abloy, Mul-T-Lock and Yale, together with ASSA ABLOY Security Solutions. Dr Steffan George, development director for the MLA, said: Im delighted to say that MLA Expo 2013 has been one of the biggest and best yet. The International Centre proved again to be a superb venue and it was great to see so many people exchanging ideas, making new contacts, sharing knowledge and swapping business cards! There was a real buzz in the hall and the event got off to a great start on Friday 13, which was anything but unlucky for us as we were particularly busy - we even had to lend one visitor a trolley because they had purchased so many products! The training provided at MLA Expo 2013 also proved hugely popular, with three safe-related courses selling out prior to the event.
www.locksmiths.co.uk 39
CONTINUED...
Commenting on the MLA Expo 2013, Pat Cook, managing director of Aldridge Security Ltd, said: MLA Expo is a great opportunity for us to showcase our latest products and services to customers and the industry. Aldridge always enjoys exhibiting at the Expo as its a well-attended and very well organised show. Not only do we get the chance to see existing and potential customers, but also other suppliers, and its all under one roof. The 2013 show was one of the best yet! Steve Ross, managing director of Mul-T-Lock, stated: MLA Expo will always be a highlight in the Mul-T-Lock calendar, to showcase our very latest electromechanical, mechanical and patented product solutions directly to our locksmith customers from across the UK and Ireland. This year was exceptionally successful, with existing and new dealers visiting our stand to explore different ways of working together. Were looking forward to following up our list of exciting enquiries and the opportunities provided by the exhibition. Neil Sheane-Smith, commercial manager (security products) at M. Marcus Ltd, said: We regularly attend MLA Expo and weve seen even more footfall and exhibitors at this years event. It has been very buoyant. Nigel Rose, managing director of Nigel Rose (MS) Ltd, commented: We were incredibly busy and took more orders than at any previous show. Dan Johnson, UK sales for CLD Distribution, added: This is the first time weve exhibited at MLA Expo and weve been extremely impressed by it, the event has been a real eye opener. It has been a fantastic place to make new contacts. A number of exhibitors were awarded prizes for their contributions to MLA Expo 2013, with Ronis Dom winning the prize for Best Stand, Aldridge Security triumphing in the Most Creative Stand category, and D&E Architectural Hardware Ltd winning the award for Best New Product for its Drumm Geminy Lock System.
MLA Expo 13 was a huge success.
Dr Steffan George concluded: MLA Expo is a much anticipated event in the security industry calendar and the large number of exhibitors who attended this year is testimony to its ever-increasing profile. AN EVEN WIDER VARIETY OF EXHIBITORS It was also pleasing to see such a wide variety of exhibitors at the show with, for instance, website providers, corporate clothing companies and tool manufacturers all present along with lock and security-related firms. The feedback from this years event has been extremely positive, with a number of exhibitors even asking us to hold MLA Expo on an annual basis. I would like to say a big thank you to everyone who attended and made it such a huge success.
SKILL AND INTEGRITY CONTINUE TO BE PARAMOUNT The Master Locksmiths Association (MLA) was established over 50 years ago to set and promote standards of conduct, practice and materials within locksmithing. The MLA is recognised as the authoritative body for locksmithing by the police, home office and other leading organisations such as the British Standards Institute. As a notfor-profit association, the MLA ensures that all its member companies undergo strict vetting procedures so that the public, government and industry receive the appropriate service and advice. MLA members share the ethos that skill and integrity remain paramount in locksmithing and are able to provide sound advice based on knowledge and experience. A list of approved MLA companies is listed on the MLA website. For further information on The Master Locksmiths Association, visit www. locksmiths.co.uk
weve seen even more footfall and exhibitors at this years event. It has been very buoyant.
40 www.locksmiths.co.uk
ITS GOOD TO KNOW WE DONT ENTIRELY LIVE IN A VIRTUAL WORLD!

Working as many of us do today means - by and large - sitting at a desk and maintaining business contacts via technology. We now even keep in touch with people and events on the move, thanks to amazing Smart phones, apps and the like.
But from time to time, we are reminded that we dont actually LIVE in a virtual world the real world, and real people are out there! That is why it was so good for our top team to be at the MLA Expo last month. For our team, it was an invaluable opportunity to meet existing clients, establish many new contacts and get updated on all that is new and exciting in this vibrant and expanding industry. And to do all this in a bustling atmosphere - with the added bonus of social as well as business networking, well in common with most of the companies which were exhibiting in 2013, we cant wait for the next one! We hope that We WILL aLL meet agaIn at the next event.
SKS would like to thank all of our customers which stopped at our stand at this years MLA Expo. SKS would also like to extend our thanks to the organisers for putting on yet another great show. This years show was a great platform for the launch of SKSs partnership with Viro as their UK distributor and the release of JMAs newest key machine, the JMA Berna. Attendance was consistent over the 3 days with a good variation of new and existing customers. We look forward to returning to Telford for the 2015 Expo. SKS will also be exhibiting at Alex 2013 and Lock Expo 2014 in Nottingham.
www.sks.co.uk
Tel: 01442 291400 Fax: 01442 863683
Thank you for visiting our stand
MLAEXPOREVIEW
SEP/OCT 2013
Thanks to everyone who made our stand a success at the MLA Expo.
www.hugheswholesale.co.uk
Thank you for visiting our stand & for your continued support, making our attendance at the 2013 MLA Expo a great success
Our striking and informative stand attracted hundreds of visitors, both old and new, over the three day event. The Expo provided us with the ideal platform to showcase products from our new Chubbsafes ranges, including the Sigma and Omega Deposit safes, all of which were very well received. In addition, we also exhibited the Chubbsafes Elements ranges, Air, Water, Earth and Fire, which since their appearance at the 2011 MLA Expo have become strong sellers for Gunnebo UK Ltd.
Supporting our preferred distributor: Aldridge Security
MLA Show Offers
Not only did we introduce a Locksmith only product, the Chubbsafes Alpha, but we also gave visitors the opportunity to take advantage of an introductory offer on three BRAND NEW larger sizes of Chubbsafes Zeta.
Friendly, knowledgeable staff Exclusive products Monthly special offers Large stock holding
Many thanks to anyone who came to see us at our stand at the
MLA Expo 13
Phone: 01902 455111 www.gunnebo.co.uk
If you require any further information please contact the Sales Office on
sales@hugheswholesale.co.uk
Tel: 01376 501860
GB LOCKING DELIGHTED WITH ATTENDANCE AT MLA

The team at GB Locking would like to thank everyone who visited their stand at MLA Expo 2013.
A company spokesman said: We were delighted with the level of attendance and the genuine interest shown on our products. The fact that people had given up their weekend to come to the show speaks for itself. We had decided to exhibit just two products which we thought would be of most interest, the Waferlock stand-alone shadow card / Online PC Based systems and the A1 high security electronic and mechanical lockset. Our new IP67 electronic cylinder - which we had displayed in a water filled container - generated much interest, as did the stand alone battery leverset which could be fitted in 10 minutes and programmed with just a card. Typical comments from locksmiths who had already used the product were the ease with which it could be fitted and programmed, and also the reliability in comparison to similar products on the market. In our view, the MLA put on a fine Expo and we will certainly be at the next one.
5 Star Service
THANK YOU
A huge thank you to everyone who visited our stand this year at the MLA Expo.
We promoted our range of mechanical and electromechanical products for the UK commercial aluminium OEM marketplace and access control environment. Also on display, we had prototypes of our new Optima deadlock range in advance of production models to illustrate the new product development taking place to comply with the new European standards and included the security escutcheon and cylinder guard.
The UKs first dedicated card acceptance solution for small businesses
Take payments on the move with our new pocket sized GPRS Chip & PIN terminal 25 show discount when you join Payatrader. Extended to 15.11.2013. Use CODE MLAEXP13
01202 676262 www.alpro.co.uk

Thank you for your visit at MLA Expo www.payatrader.com
MLAEXPOREVIEW
SEP/OCT 2013
Presenting our new generation security ranges

Thank you for visiting us at our stand
Latest Stronghold weatherproof CEN locks. New high security ranges including Stronghold SS50 Combi and SHCB65 Shutter Lock. Worlds first fully integrated range of patented, high performance recodable combination padlocks including CP40, CP50 and CP60. Stronghold WS75 Container Lock, with tamper proof technology.
SMART * ACCESS
T at for han th vis k e it yo M in u LA g u Ex s po
Smartair Wireless is easy to install and provides easy upgrade of existing access systems.
Smartair Wireless is a convenient, easy to install, wire-free battery operated electronic security handle set or cylinder operated by card or fob, which can be retro tted to work with a variety of standard mortice lock cases. By utilising the wireless hub it is possible to connect the doors to your computer via the existing computer network, enabling you to receive audit trails, delete and add users and open and close doors all in real time. Functions as a standard access control system with the convenience of reduced wiring.
The ideal solution for locksmiths!
www.squirelocks.co.uk
Contact us on 01902 308050 or email us info@henry-squire.co.uk.
Wall Reader
For more information visit
Smartair e-cylinder
LIVE GPS TRACKING

GPS Tracking Device ideal for tracking Vehicles - Machinery - Equipment - Staff
24/7 whenever & wherever via PC or mobile device.
LOW UNIT COST from only 99 LOW OPERATING COST from only 2 per week
NO CONTRACTS & NO ACTIVATION FEES
Trackit247 devices work straight out of the box, they are simple, functional & affordable. Simply switch on, login onto your computer or mobile device and you can track your device immediately - real time.
Trackit247 Ltd would like to thank everyone who visited the stand at the MLA Expo 2013
www.multlocksmartair.co.uk
An ASSA ABLOY Group Brand
Trackit247 Ltd
www.trackit247.com
T 01923 608 647 Tel: Email: info@trackit247.com
trackit247
INTERNATIONAL PARTNERSHIP
The MLA Expo 2013 saw the welcome return of the highly regarded Viro brand to the UK market, thanks to SKS. In a show of solidarity, Viros Sales Manager joined SKS Sales Manager, Richard Hawkins, on the SKS stand for the duration of the exhibition. Richard tells The Locksmith Journal all about this new partnership The Viro brand, based in Bologna, Italy, is world-renowned for its focus on quality and a wide range of security solutions, including the VIRO Rectangular and Cylindrical padlocks as well as safes, and steel door locks, explains Richard. Viro had a high presence in the UK but unfortunately went into decline when its UK distributors suffered as a result of the recession, Richard says. However, when Viro took the decision to re-establish its UK presence, SKS was approached to be the sole UK distributor for the Viro range. Naturally, we were delighted. The Viro products fit well into our existing portfolio There is still lots of work ahead but, over the coming months and years, SKS hopes to develop a longstanding supply relation with Viro so that our joint customer base can benefit from an enhanced product offering. We have 9 sales representatives around the UK and Northern Ireland and the MLA exhibition proved to be a great reason to get together, meet our customers and share ideas, as well as cementing the new partnership with Viro, Richard concluded. To receive a SKS or Viro catalogue by post you can request one by calling 01442 291400 or emailing sales@sks.co.uk.
and that of our customers, giving them something unique over other suppliers. And Viro shares the SKS ethos of quality and making a product the best it can be, adds Richard. The MLA Expo proved to be a great launch platform for the new partnership with the Viro products receiving plenty of positive feedback. Richard continues, Having Viros sales manager with us at the show demonstrated the commitment from them as a supplier. We were able to display the full range of Viro products that will be available to the UK market.
Here at RhinoCo we pride ourselves on our technical ability. We provide unlimited technical phone support available through our free telephone helpline and if our Teckie Steve cant solve any problems you have with your RhinoCo CCTV system, we will give you 30 off your next order.
RhinoCo Technology Tel 0844 332 0142 Email sales@rhinoco.co.uk www.rhinoco.co.uk CCTVAlarmsElectronic Security
MLAEXPOREVIEW
SEP/OCT 2013
SPREADING THE WORD LIKE WILD FIRE

Abloy is the global brand for electric locking based in Finland and part of the Assa Abloy Group. As a worldwide market leader, Abloy UK supplies high-security electric locking systems in the UK to the likes of the Ministry of Defense, utility companies and railway companies. The Locksmith Journal caught up with Abloy UK Marketing Manager, Jon Burke, at the recent MLA Expo in Telford to hear the companys key messages this autumn Fire doors and exits on escape routes are a big concern for Abloy at the moment, particularly those where, by default, electro door magnets have been installed, explains Jon. We are raising awareness of these dont bear thinking about but unfortunately it is something that affects many commercial and non-residential properties all around the UK. At the MLA Expo Abloy is speaking to installers and facilities managers, or whoever is in charge of building access and advising them that custodial sentences are now being issued for non-compliance. Its a tough message but one that could save lives, Jon says. Abloy isnt one to rest on its laurels and is following up this message with the offer of support to those needing clarification on compliance as well as matters of security and energy efficiency through its Foundations Course. The Abloy Academy provides training, including Foundation courses, on what you need to do to be compliant. Although the courses are managed by Abloy they are objective, informative and are CPD recognised. Full day courses are available, as well as a RIBA one-hour taster course. From dedicated facilities in Willenhall, the Academy covers presentations, education and certified hands-on practical training. The course content is particularly relevant to building managers or directors, main contractors who find themselves in an advisory role and even fire safety officers. Bespoke courses are also available on request.
non-compliant installations where there is a separate press to exit button, and their potentially life-threatening implications. We are promoting compliant, secure and energy efficient solutions that are specification-ready. For example, in the event of a gas leak, use of the call point could, in fact, ignite the gas. The repercussions of this
To reserve your place call 01902 364500 or e-mail marketing@abloy.co.uk
NEW RANGE OF IP67 ELECTRONIC CYLINDERS NOW AVAILABLE
We would like to thank EVERYONE who visited our stand at this years
MLA EXPO 2013
GB Locking Systems Ltd
T: 0191 271 6344 F: 0191 271 3644

E: sales@gblockingsystems.co.uk
www.gblockingsystems.co.uk
Redburn House, Redburn Road, Westerhope, Newcastle Upon Tyne, NE5 1NB
MLA Advert.indd 1
www.locksmiths.co.uk 47 23/09/2013 09:58:36
MLAEXPOREVIEW
SEP/OCT 2013
the mla expo 2013 at a glance
KEY HIGHLIGHTS FOR MUL-T-LOCK

Key highlights for Mul-T-Lock at MLA Expo 2013 included the KC5 semi-automatic key cutting machine, three patented cylinder systems and the innovative modular cylinder assembly kit for Locksmiths. Visitors discovered more about Mul-T-Locks innovative and intelligent KC5 key cutting machine that supports all Mul-T-Lock cylinder platforms. Mul-T-Lock also presented its practical modular cylinder kit which enables locksmiths to produce Euro profile cylinders on demand. Developed to enable quick assembly of Interactive, Interactive+, MT5 and MT5+ systems, the kit is allows cylinders to be produced in varying offsets up to a dual cylinder at 140mm overall length (70mm x 70mm.) Mul-T-Lock Anti Snap cylinder range was on show, the original Break Secure 1* cylinder and the Break Secure XP the number one high security anti-snap cylinder with BSi Kitemark 3* TS007 accreditation. Says Steve Ross, Managing Director of Mul-T-Lock UK: We have, and always will be, a locksmith company designing products for locksmiths, who can sell solutions, often into difficult markets. Electromechanical initiatives, including Smartair, and CLiQ Remote technologies, alongside the Code-It handle set were demonstrated. www.mul-t-lock.co.uk
MLAEXPOREVIEW
SEP/OCT 2013
UAP TradeLocks Impress at MLA Expo

At MLA Expo 2013, TradeLocks launched its new Mortice Lock Impressioning Kit, which enables locksmiths to make Mortice Lock keys on the go visiting locksmiths were keen to get their orders in helped by Nigel Tolleys appearance on the stand to demo this new tool.
Customers were also busy downloading the new TradeLocks Mortice Lock ID iPhone App which went live over the weekend. This handy app can be used to identify a Mortice Lock and find out the best tool to use to pick it. Show deals were very popular - the Genuine Lishi range, especially the new Complete Genuine Lishi User Guide and Training Manual Kit. Customers who bought Genuine Lishi 2-in-1s at the show were able to have them engraved free thanks to this new service from UAP TradeLocks. TradeLocks also introduced its new MAX6MUM SECURITY retail range to the MLA Expo visitors. There
was particular interest in the Baby and Toddler WindowSafe Restrictor. MD Dave Jennings said: We always try to give locksmiths
a great deal and were delighted with response to all our offers. www.TradeLocks.co.uk
Nigel Waters Hardware Ltd

Thank you to customers old & new for visiting us at MLA EXPO. Could not make the show or missed our deals ? 1 x Gu 35mm Old Gear Box 12.95 1 x Mila Night Latch Gear Box 12.95 Both For 25
BRITISH STANDARD 6 PIN CYLINDERS
MPx6 THE KEY TO SECURITY
ANTI-DRILL
ANTI-SNAP
ANTI-PLUG PULL
ANTI-PICK
ANTI- BUMP
FD30/60
Tel 0161 285 9701 sales@nwhardware.co.uk

TS 007:2012 KM 585549 BS EN 1303:2005
Tel: 01228 511030 Web: www.carlislebrass.com
SUCCESS FOR SECURIKEY, RETAILERS AND LOCKSMITHS AT THE MLA EXPO

Securikey, a leading supplier of Cash Safes, Fire Safes, Key Cabinets and other Physical Security Products, enjoyed a busy show at the MLA Expo in Telford from 13th 15th September. As well as a new product launch the Euro Grade 0, which joins Grades 1-5 of the existing safe range and a free lock upgrade promotion for retailers, Securikey also ran a competition which resulted in 40 delighted locksmiths and retailers walking away with prizes, including three Kindle Fire HD mini tablets! The competition was in celebration of Securikeys 40th Anniversary this year. Visitors had to guess the electronic code on a dedicated Euro the minimum requirements of many insurance companies. Ideal for commercial and home use, these safes are lightweight and offer the option of upgrading to a Securikey electronic lock. Other products on the stand included the best-selling Mini Vault and Mini Vault FR (Fire Resistant) safe ranges, High Security Key Cabinets, the recently launched HS Post Box, the Steel Stor and the Euro Vault. To find out more about Securikeys extensive portfolio, simply send an email to enquiries@ securikey.co.uk, call 01252 311888 or visit www. securikey.co.uk
Grade safe for the main prize or enter a prize draw to win one of 37 runner-up prizes. The three Kindle Fire HD winners were: Chris Hewitt of Hewitt Safe & Lock, Gary Havery of Crest Safe & Vault, and Jordan Harrold of H. Harrold & Sons. For photos of the winners and names of the runners-up, visit Securikeys
Facebook page at fb.com/ securikeyltd The Euro Grade 0 received a positive response, with visitors impressed by the quality of this entry level range. All have been tested to meet stringent European security standards, are fully VdS approved and carry a 6,000 cash rating to meet
A bespoke product developed in collaboration with the MLA to provide all Locksmith businesses with an industry specific policy with cover extensions that are designed to keep you fully covered. Including -
For visiting our stand at the MLA Expo 2013

New Locksmith Tools
Thank you!
Public & Products Liability including Efficacy and Financial Loss Employers Liability Professional Indemnity Buildings & Contents Business Interruption Including motor vehicle extension Tools & Equipment Including theft from vehicles overnight Legal Expenses Including 24hr helpline Call 0845 686 1800 ask for James.
High Security Cylinder Systems at Affordable Prices NEW Transponder Devices The Latest in SILCA Key Machines Plus much more...
Keyprint Security Ltd, 45 Assembly Street Edinburgh EH6 7BQ UK Tel: +44 (0)131 555 0909 Fax: +44 (0)131 554 1177 Email: sales@keyprint.co.uk Website: www.keyprint.co.uk
Are you spending your life protecting your customers from risk ... but neglecting your own security?

Contact Details
Catherine House, Catherine Street, Macclesfield, Cheshire, SK11 6BB Company No. 683333 Main telephone: 0845 686 1800 Fax: 01625 511 691 Web : www.locksureinsurance.com Email: info@locksureinsurance.co.uk
1-4 Page Advert.indd 1
08/08/2013 16:29
MLAEXPOREVIEW
SEP/OCT 2013
PAYLEVENS AFFORDABLE SOLUTION TO EASY PAYMENTS

Getting paid has long been a longstanding bugbear for many small businesses: but now Payleven has recently come up with a solution: it is an intelligent technology that works through a small, pocket-sized Chip & PIN reader that connects via Bluetooth to an App on either your Apple or Android Smartphone /Tablet. This converts your Phone into a fully mobile card payment solution at a fraction of the cost of a normal terminal. You can take payments anywhere with 3G or Wi-Fi and quickly send email receipts to the customer. This solution will allow tradesmen to benefit from accepting card payments at a reduced cost and with more flexibility. Whereas normally a card terminal would lock a business in for a 2-3 year contract and cost around 600 a year in monthly rental fees and minimum charges, you could get Payleven for just 89: they simply charge a flat 2.75% fee on all transactions with no long term contracts and no minimum charges.
FULL RANGE OF DOOR ENTRY AND ACCESS CONTROL PRODUCTS

LOW COST VIDEO KITS
Comprehensive range of Videx door entry and access control products including Kristallo 2-wire colour video kits, VR4K Series of Vandal resistant kits and name plates, Portal Plus proximity and biometric networkable access control systems. There is also a new range of slimline codelocks in multiple colours and so much more!
Tel: 0870 300 1240 | Email: marketing@videx-security.com
www.videx-security.com
Access Control
WINDOW PARTS LTD.
by Codelocks
After Show Deals

Visit www.windowparts.co.uk or call 01582 486 566
Door Handles Patio Roller Letterboxes Drill Bits Window Handles Multipoint Locks Window Locks Window and Door Security Plus many more
Codelocks is an innovative designer and manufacturer of electronic and mechanical push button locks for doors, cabinets and lockers.
Thanks for visiting us at the MLA Expo 2013.

Come and see us soon at our FREE training sessions book your place now!
01635 239645 sales@codelocks.co.uk
Lockdecoders Ltd, the specialists in auto locksmith tools, would like to thank you for visiting their stand at the MLA Expo, where we showed:
Two brilliant new additions to our range of famous Miracle automatic key cutting machines. The MiraClone advanced eeprom device with new cloning facilities. New methods of cloning motorbike and scooter transponders. A startling new application of the firms Magic F30 engraving machine for the shop locksmith automatic engraving of master key number sequences or personalising key-blanks with your firms name. An amazing new locksmith tool which is totally revolutionary!
Lockdecoders also had details of its new Extended Warranty Service which is unique and also of its no interest extended payment plan.
Telephone: +44 (0) 1322 407 790 Email: sales@lockdecoders.com www.lockdecoders.com
MLAEXPOREVIEW
SEP/OCT 2013
Hickleys Offer:
Key programming Key Cloning EEprom programming Key cutting Vehicle opening Training
Hickleys would like to thank everyone for visiting their stand at the MLA Expo
Touchclone is the latest in technology for cloning car keys and enabling transponders to be produced via communication with a cars immobiliser.
Touchclone is now on social media!

Tel: 0121 459 8722 www.touchclone.com
Thank you for visiting our stand!
SECURITY EXPRESS AT MLA EXPO 2013

Security Express would like to take this opportunity in thanking everybody who took the time to pay a visit to our stand at MLA EXPO 2013. We received a record amount of visitors to our stand over the weekend, and received some great comments on a number of our new products, and also the re-design of our new Product Guide which has been created specifically for Locksmith and Security Trade. The new Security Express Product Guide has been planned and designed after speaking with many concerned customers about the increasing presence of safes and security products available for purchase on the internet. For this reason, we have designed the whole Product Guide so that no manufacturers name or part number appears anywhere within. We have created ALL new product codes, and these will not be made available to the internet. We have also designed the Product Guide, so that Security Express logos and information text only appear on the front, inside front, and back covers, and these can easily be removed and replaced with any detail you wish to place there yourself... In effect allowing you to create your own Product Guide so your customer will not be able to go away and find any of these products on the internet, and use you as an information point before buying online... And hopefully, they will return to you for the purchase. Once again, thank you to each and every person who took time to visit our stand. We look forward to seeing you all very soon.
www.security-express.co.uk
Farid Jiwa has been Director of family-run business, Keyprint, for over 20 years. Farid now runs the business along with his two brothers, Shah & Nagib, MLA that their father began in 1980, supplying the lock and key cutting industry.
Keyprint works very closely with all its manufacturing supply partners, both home and abroad. At the recent MLA Expo at Telford, tools manufacturers, Wendt from Germany and Peterson from USA, were on hand to give the Keyprint stand some international flair. The Locksmith Journal sat down with Farid to discover what gives Keyprint its international appeal We believe in longevity, especially as businesses go through various cycles of highs and lows, its important to have stability and relationships that can only develop over time. Our relationship with many of our supply partners is long standing. For example, our association with Silca goes back 30 years. Silca are the global leaders in producing quality Key Blanks and Key Cutting Equipment. In 2014 we will be celebrating he MLA Expo gives us anour 10 years association with Ken of Peterson excellent opportunity to meet tools and this a consistent theme with the our customers, new and old, majority of our suppliers such Ingersoll in a relaxed environment to talk Rand, Lowe & Fletcher, Keso, Ronis, Yale, about new and current products. Assa, CDVi, RST, Wendt and many more Wewhom look forward toif welcoming you I apologise I have not named. Farid begins. Once we form a supply to stand 125. This years show will partnership we work hard to develop it give us an opportunity to present into something that is not only beneficial some interesting solutions to meet to both companies but, more importantly, the ever increasing challenges. We to the customers we serve. The MLA Expo believe that these products provide clearly shows our working relationship solutions not just for today but give with our partners and the synergy that opportunity for the medium to long this creates. Keyprint has welcomed our German, term. US, Czech Republic and UK associates Ourto focus on this years MLA Expo will our stand to demonstrate their be in the following areas: respective products, creating nine live demo areas and adding value to the Cylinders Solutions: We believe that partners visitors experience. Our supply we are have a range of cylinders, including more than happy to do this for us as share the Keyprint of building ourthey patented systems which ethos give you relationships between all components of an excellent opportunity to increase the Locksmithing industry. your prots with continuous repeat We view our suppliers as partners that business. The product range is impressive. are working together and offering mutual In addition to the quality of cylinders support. This adds value to the products at competitive prices there are many we are supplying and demonstrates how bene ts for you the locksmith. We hope proud we are to be working together.
you can come and discuss these at our stand number 125. 56 www.locksmiths.co.uk Once again the MLA Expo gives our
manufacturing partners to re-establish their relationship with the UK locksmiths and those who have travelled from further aeld. Finally, we look forward to discussing our complete range of products and services at stand 125. We hope you have a good show and wish you continued success in your business.
Being all together on one stand at the MLA Expo has really helped to strengthen ties between our businesses and be helps Locksmith Opening Tools: We will to develop longstanding relationships, showing off our range of tools for he adds. We have exhibited our classic vehicles, safes, domestic and commercial core products at the show, reflecting applications. Our team will be both aspects of a locksmiths trade, demonstrating tools and that of securitythese and being ablerunning to offer a competitions to add some fun as as you secure product to the end user, well as providing the required service walk the aisle of the MLA Expo.for these products.
Silca Key Cutting Machines: Our association with Silca is long established. So what is it that has made
We are also conscious of the investments our customers or businesses have to make in these difficult times so its important to have the support structures such as marketing, training of product or equipment in order to generate confidence, which in turn will hopefully speed the return in investment. What does 2014 holds in store for the company? Next year our main event will be the Keyprint Open Weekend. We host this event every two years to give our team the opportunity to meet our customers and put a face to the name. The event will be more than an exhibition with a host of workshop based training on cylinder systems, lock opening tools, key cutting software and equipment, as well as vehicle transponder devices. What we enjoy the most is showing appreciation, fun competitions and special events celebrating the 10 year association with Ken Perrson of Peterson Tools. All of these will be posted regularly on our website and in publications like The Locksmith Journal. www.keyprint.co.uk
Keyprint so consistently We will have a range of Silca machines
successful the that we will beover demonstrating and if you

want your RW4 Plus or RW4 with P-Box
past three decades? We enjoy what we do and are lucky updating just bring it to the stand and to be in an industry that is diverse and we will update your machine. dynamic at the same time. You just cannot afford to stand still as new or Vehicle Transponder Key Solutions: improved solutions to existing products Keyprint have a range of products from are always developing. It is impossible to cloning which include BMW to keep updevices with everything that is occurring value forof many reliable transponder key and one our strengths is that within programmers the proud Key Scan. If your our company like we are of the knowledgeable team we the many need is more specialist wehave havein solutions sectors of our industry, from master for Eeprom programmers such as the keyed cylinders, identification of key Tango, whose coverage spans nearly blanks and lock opening tools, to vehicle 1000 keymakers or the MB Keyprog for transponder programming devices, Mercedes. See our entire range of vehicle access control systems and million other solutions things. at stand 125.
STER LO MA
GOING THE DISTANCE
SMITHS CK
SOCIATION AS
CYLINDER SOLUTIONS
PATENTED ANTI-SNAP
Personalised Key Blanks

ELECTRONIC
Shared/Unique Section
MASTER KEY SYSTEMS
Security Personalised Cards

KEYED ALIKE
REPEAT BUSINESS INCREASED PROFITS
BS CYLINDERS
ASTRAL
TEKNO
ORIGINAL MANUFACTURERS LOCKSMITH TOOLS

New Tools Live Demos Show Deals
SILCA KEY MACHINES & KEY BLANK DEALS
TRANSPONDER KEY SOLUTIONS

NEW Cloning for BMW
TANGO Nearly 1000 Keymakers
YOUR KEY
PARTNER
MERCEDES Key Programming
ADVI Best Key Programmer for VW
KEYSCAN No.1 Value for UK Standard Vehicles
Keyprint Security Ltd, 45 Assembly Street Edinburgh EH6 7BQ UK Tel: +44 (0)131 555 0909 Fax: +44 (0)131 554 1177 Email: sales@keyprint.co.uk Website: www.keyprint.co.uk
ENCOURAGING RESPONSE TO ALPROS OPTIMA 7

Among the exhibitors at this years MLA Expo 2013 at Telford, was Alpro Architectural Hardware (a division of IEC Ltd) the independent supplier of both mechanical and electro-mechanical products in the UK commercial aluminium OEM marketplace and access control environment. The Alpro product range comprises a variety of contemporary handle styles, which are both hard wearing and aesthetically pleasing, with bespoke designs available to your own specifications. The Alpro range also includes deadlocks, deadlatches, lock accessories, cylinders, transom door closers, flushbolts, armoured strikes, digital locks, lever and paddle handles. All of which have been designed for the commercial aluminium door industry. A variety of electro-mechanical products complement this impressive product portfolio, designed to meet the needs of the demanding access control market segment. Alpro has supported the MLA event for several years - it is part of a long-ranging strategy to promote the company to MLA members through every available means. Alpro Divisional Manager, Keith Parry said: The MLA and its members represent a very important market sector for us and throughout this year we have elected to work as closely with the Association as possible through a variety of channels, such as their regional meetings, for example. Coupled with the new European standards and the recently introduced CE marking requirements, Alpro want to ensure the message gets across as to what is actually required rather than what people think is required. Prototypes of their new Optima deadlock range were on display in advance of production models to
illustrate the new product development taking place to comply with the new European standards and included the security escutcheon and cylinder guard. Keith added: Footfall this year was very good, and the interest shown in our new Optima 7 deadlock was very encouraging indeed. The show is an excellent way to see lots of potential customers face to face in a very short space of time. We will certainly be exhibiting at this the next one. For more information Tel. 01202 676262 www. alpro.co.uk
WE HOPE YOU ALL ENJOYED THE SHOW

The Master Locksmiths Association (MLA) is the leading trade association for the locksmithing industry. Established over 50 years ago as a not-for-profit organisation promoting the skill and integrity of its 1,400 members, it helps promote standards of conduct, practice and materials within the industry, and is recognised as the authoritative body by the police, government, BSI, Insurers RISCAuthority (formally IPCRes) and other such groups. MLA licensed companies, who undergo strict vetting and regular inspections, can provide the public with peace of mind regarding the security of their property and are promoted via the popular MLA website.
THANK YOU
Sold Secure looks forward to seeing everyone again next time!

Sold Secure is one of the leading suppliers of test and certification services for security related products. Working with companies world-wide we assess products to see whether strict performance criteria are met and where applicable allow the use of the coveted Sold Secure approved logo.
www.locksmiths.co.uk
CCTVNEWS
SPONSORED BY EURO ARCHITECTURAL HARDWARE
PICKLES HITS OUT AT COUNCILS & CCTV PARKING

Communities Secretary Eric Pickles has criticised councils that use CCTV to catch parking offences.
Pickles has identified councils use of cameras for on-street parking enforcement as one of the reasons that town centre shopping continues to decrease. The use of so-called camera cars -- mobile parking enforcement vehicles with surveillance cameras attached -- has been on the increase since legislation changes in 2004 introduced under the Labour Government. In a statement, Pickles said: Excessive parking charges and unfair parking fines push up the cost of living, and undermine local high streets and shopping parades. We want to rein in over-zealous parking enforcement, so it focuses on supporting high streets and motorists, not raising money. Parking spy cars are just one example of this and a step too far. Public confidence is strengthened in CCTV if it is used to tackle crime, not to raise money for council coffers. Since 1997, the Department for Communities and Local Government reports that revenue from local authority parking has risen from 608 million. Pickles said that the law could be changed before Easter to ban the use of fixed cameras and camera cars for parking offences. These cameras have been used to issue 10 million fines, worth 301m, in the past five years according to Conservative Party figures. Civil liberties group Big Brother Watch has backed the Communities Secretarys position, saying that they wholeheartedly support the Government plan and that the biggest issue is that the public are never, ever told that this is part of the deal when they accept greater CCTV surveillance. The group continues to ask if the public would be as willing to accept more surveillance cameras if they had the full facts about what they are being used for. This is a position in line with the Governments CCTV Code of Practice which was published and enforced earlier this year; a document which attempts to enshrine the principle of surveillance by consent. The Governments suggestion is that only visible traffic wardens will be allowed to film vehicles.
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ACCESSCONTROL
YoU Want to RepLace a cyLIndeR Lock on an aLUmInUm dooR foR a keyLess aLteRnatIve?
The NEW Lockey LD900 series lock cases could be your answer.
Designed specifically to retrofit with The Lockey Digital 2000 series our new heavy duty narrow style Lock Cases are the ideal alternative to keyed narrow style locks. Fitted with Lockey mechanical digital locks on new or pre-prepped doors our LD900 series lock cases also offer added security with reliability. We have 3 optIons avaILabLe: An Adams Rite style latch (LD930) which can be used with all the Lockey 2000 series latch models with knob or lever (2430,2435,2430DS,2835 & 2835DS). A five-ply laminated steel Dead bolt with concealed hardened steel pin for maximum security (LD900) for use with Lockey 2000 series mortise dead bolt (2210, 2430DS). And a five-ply laminated steel Hook bolt with concealed hardened steel pin for use with the Lockey 2000 (2500) for sliding doors. With our optional steel box all of the above can be used on gates with either single or double combination. In addition to our new lock cases we have a new BIG Lockey Key Safe which comfortably holds more Keys or a Key Fob and a cabinet lock for standard or sliding cabinets or cupboards. For more details please contact us Total Product Sales Ltd: 01763 245245 sales@totalproductsales.co.uk
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Extending The Boundaries

National Key Scheme Locks and Keys
Newstar Door Controls Ltd
Opening doors to independent living the NKS (National Key Scheme) Key, operates over 9,000 locked accessible toilets across the UK. National Key Scheme approved keys are available to people who require use of the toilet facilities due to their disability or health condition. Braille identication
Key features include; Bow allows ease of use Disabled logo National Key Scheme (NKS) identication Extremely tactile Key Ring hole Bright red bow.
The new enhanced NKS lock is now made as standard in Satin Stainless Steel (Grade 316) which is suitable for external use in excessive climatic conditions. The lever handle is a return to door safety type and complies with current DDA regulations. Externally a red and white indicator identifies the toilets current status, there is a built in coin emergency release plus anti-vandal external bolt fixings. All locks come with one standard key to be used for fitting.
External to operate
Internal Standard
Internal to lock
Internal to operate
Key access Coin release
Horizontal
Lever travel 45
Lever travel 20
Unit 2 Block A, Lion Business Park, Dering Way, Gravesend, Kent DA12 2DN Tel: 01474 353 111 Fax: 01474 353 911 Email: info@new-star.co.uk Web: www.new-star.co.uk
HARDWARE&SECURITY
KENRICK CENTURION BRINGS A PLUS

Leading hardware supplier Kenrick has unveiled the latest product to join the family of Centurion shootbolt locking systems. Centurion Plus combines the highest levels of security and smooth operation for the homeowner with speed of fitting and flexibility for the window fabricator. Each sash benefits from a robust unhanded die-cast central gearbox and extra adjustable steel mushroom cams to provide adequate compression and security on the window. Six locking points provide even greater security along the window. Available in backsets of 20mm and 22mm, the system is SPD approved and offers BS7950 standard security. Centurion Plus has been successfully tested to more than 100,000 operations of opening and closing the window as well as to more than 240 hours of intense salt-based corrosion to exceed BS7412 requirements. Covered under Kenricks comprehensive security guarantee, it provides the homeowner with free security cover, up to 500 towards the cost of replacing a damaged window or door and up to 600 towards the cost of replacing stolen property for a period of 10 years from installation.
www.kenricks.co.uk
MUL-T-LOCK LAUNCHES FLEX CONTROL

Mul-T-Lock presents a revolutionary new cylinder system with the capability to control access in set time periods for any business, retail or residential environment. The new Flex Control cylinder, operating from the high security telescopic pin Interactive+ cylinder platform, is presented with a set of colour-coded, patent protected keys to facilitate timed and scheduled access to a premises. Of the keys, a white key ensures full time access, suitable for home or business owners and management. A blue key offers access rights at desired times, and red and green key allows control of the blue keys access to ensure access restrictions when and to whom is required. Flex Control offers a complete solution, simple to install and maintain to enable access restrictions. It is flexible for use with all workers, whether domestic staff, temporary workers or full time employees. Flex Control has also been designed in a flexible format, available in a wide range of different door cylinder and padlock types. With the patent, additional keys can only be supplied upon presentation of a unique registration card at an authorised Mul-T-Lock Interactive+ dealer. www.mul-t-lock.co.uk
UKs bIggest Range at IRonmongeRyDIRect - DeLIveRed next day

IronmongeryDirect, the UKs largest online and mail order supplier of ironmongery products to the trade, has launched its latest free catalogue (issue 90) packed full of the biggest range of products kept in stock, ready for next day delivery as standard. With locked down prices there are major deals to be had including the Briton Satin Chrome Codelock available at only 19.80. The locks,latches and security range is just one section of the 900 page catalogue which features over 14,000 products. Customers can now order from a huge range of over 14,000 products, as late as 8pm for next day delivery. Orders can be placed through the website, mobile website or by calling the customer contact centre open 7 days a week from 8am to 8pm. Bulk buy discounts mean customers can save even more money, plus all products are covered by a minimum five year guarantee to ensure product quality. Order your free catalogue by calling 0808 168 28 28 or visit www.ironmongerydirect.com. Alternatively, download the free IronmongeryDirect App from the Apple App Store and Google Play Store.
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with
with
HARDWARE&SECURITY
A TRAINING-CENTRED APPROACH TO CUSTOMER SATISFACTION

In September, grouphomesafe opened the doors to its new purpose built Training Centre at the ERA site in Willenhall, West Midlands, alongside the companys UKAS-accredited test facility. Eager to take a peak, The Locksmith Journal was lucky enough to be the first publication to be invited to visit the new facility and meet with Group Technical Director, Ben Penson, and Head of Technical Product Training, Graham Loakes, to understand how this new development marks a real turning point in the cohesion of the grouphomesafe brands, while maintaining the individual strengths and expertise of each, and how this offers added value to its customers. THE DRIVING FORCE grouphomesafe is a significant supplier in terms of volume but, until now, has been somewhat of a sleeping giant that hasnt particularly shouted about our progress, explains Ben. We have, however, begun to change this, with product development being the main driver. So it has become necessary to introduce the Training Centre in order to help our customers to sell more effectively the enhanced product offering and its benefits. During the various training sessions, Graham Loakes demonstrates the advantages of particular product enhancements, such as security and improved durability, to locksmiths and merchants. We also equip them with the tools to sell effectively and realise the true value of the products through price and customer perception. The overall aim is the recognition of an improved offer to customers on all fronts, continues Ben. The key elements of this are good value, in terms of product, and good experience, in terms of the interaction the customer has with us. It is very important that they get exactly what they wanted when make contact with us. MULTIPURPOSE The Training Centre is an example of how grouphomesafe has successfully integrated its various brands and is now promoting a unified company culture through education and empowerment, to the direct benefit of its customer base. The Training Centre is not solely for the use of our customers, Ben says. It is also a place where staff can come and brush up on their product knowledge. This improves job ownership and engagement and, in turn, improves overall customer satisfaction through the product information and technical advice they receive from us. After all, grouphomesafe has the widest range of products of any supplier, offering solutions at all levels, Optim, Maxim and Ultim. Its essential that all our staff are able to provide solutions to our customers and be clear on the advantages offered. When customers and personnel come to the Training Centre we demonstrate the added value of our products, through ease of fitting, by taking them through the technical setup and then give them the opportunity to try the products out for themselves, right there and then, adds Ben. TWO-WAY COMMUNICATION The interaction that takes place in the training room provides a platform for feedback that can be applied to the product development process, giving us a better understanding of the needs and demands of the industry and enabling us to find an appropriate solution. The Training Centre has its own dedicated personnel headed up by Head of Technical Product Training, Graham Loakes, who explains, The ultimate goal is for the Centre to be booked up everyday. A re-organisation of warehousing has made way for a room that has been designed especially for training, which creates the right environment for freedom of thought, where questions can be asked and answered and where ideas can be shared. This is all a culmination of a culture shift that has taken place within the company, which came as a result of an employee survey where some disparity was evident. The company-wide consolidation that has now taken place builds on an ethos that began years ago but one that is now really gaining momentum, with great benefits to both customers and the workforce. The Training Centre not only marks an important stage of the transition but also works to reinforce and emphasise the grouphomesafe objectives and values by creating a network of informed and enthusiastic brand advocates. A full staff training programme is currently underway and a standard training course pack for customers is available. Bespoke training packages to suit specific requirements are also available on request. Full details of the Grouphomesafe Training Centre and the type of course available can be found on www. grouphomesafe.com.
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r o r i a p e R t n e m e c a l p Re y t i l i b a i l e R
Total
e c n a r u s s a e R
That sums up the NEW ERA Replacement Lock

The perfect quick-to-fit replacement MPL to have in your van, which allows you to offer enhanced security instead of like-for-like replacements and a 10-year guarantee. For PVCu, Timber and Composite doors Available in 35mm/45mm backset Euro Cylinder and Vectis Plus locking options
Available NOW from your local stockist
HARDWARE&SECURITY
ABLOY STRIKES AGAIN WITH EFFEFF ELECTRIC STRIKE

Abloy UK has launched the new EffEff Electric Strike 75, one of the most user-friendly, versatile strikes on the market.
The EffEff Electric Strike 75-57R-87735Q31 offers a high degree of security, with a break-in resistance of 1500lb and provides a solution for many types of installation. Designed for medium duty applications, this all-in-one electric strike features dual voltage and field selectable fail secure and fail safe operation and will open under a pre load of up to 65lb. The latch cavity accommodates cylindrical locksets with a 1/2-inch to 5/8-inch throw in wood or aluminum frames. Latch bolt monitoring is also included as standard with a built-in electronic buzzer to indicate that the door is released. The standard ANSI lip accommodates a 1 3/4-inch thick door, which closes flush with the door frame. Where the door frame is larger, one or more of the 25mm strike lip adapters may be added as required. Abloy UK offers the strike pack including an electric strike, two 25mm LIP brackets, one stainless steel 4 7/8-inch by 1 1/4-inch plate, and a mounting kit.
www.abloy.co.uk
5 Star Service
We combine specialist knowledge, exceptional customer care and an extensive range of keys and transponders.
ELECTRONIC SMART SAFE

Secure - Intelligent - Durable
www.sentinel-locks.co.uk
T. 0121 445 4551
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HARDWARE&SECURITY
Automatic bolt (AXX-1)

Steel construction nickel plated. 20mm shoot. Concealed fixing Push bolt to lock, key to unlock. For use on hinged and sliding doors.
AXX-1
T5200 electric spindle

Electro mechanical spindle. For use with mortice locks and latches. Not to be used on UPVC door locks. 8mm square spindle for use with sprung furniture. Outside handle converts to access control function. Inside handle always operable. Easy installation. 6-12V AC or DC. Current 350mA at 12V DC.
keep movIng foRWaRd

Andrew Taylor is a well known inventor of locks, mechanical and electrically operated.
When he joined the lock industry he served his apprenticeship as a locksmith and then led a team of locksmiths and security engineers, graduating to the drawing board where his outstanding talent for invention came to the fore. His first patent was in 1972 for the Automatic Locking Bolt known as the ALBI and sold by Ingersoll Locks Ltd. Still in production today, now made by Axxium Limited and known as the AXX-1-bolt. Since then he has had many other Patents and designed locks for many prestigious buildings in the UK. His present inventions are for electrically operated mortice locks which include the very latest technology. In addition there are new products
T5200
Axxium Limited design, develop, manufacture and sell door locking solutions. From our research and design facility in Hampshire we supply our products to retail and trade and you can be sure that our prices are as low as possible.
e: sales@axxium.co.uk t: 01425 623 093
www.axxium.co.uk
coming for UPVC doors and mortice locks all incorporating outstanding advancement over present day products. The Electric spindle, which he designed, is now in full production and converts existing mortice locks and latches using sprung furniture to access control function (not yet suitable for use with multipoint UPVC door locks) and is proving to be very successful. He is now one of the longest serving lock inventors/ designers in the UK and there are so many more ideas just waiting to come to light.
YaLe AchIeves TS007 3* foR AS PLatInUm SeRIes EURo CyLIndeR

Yales new AS Platinum Series Euro Cylinder has achieved TS007:2012 3*, the security standard developed in conjunction with the DHF. The new generation cylinder, tested to the British Standard BS EN1303:2005, comes with a 10 year guarantee. Approved by SBD, the new Cylinder has four separate lines of defence, enabling locksmiths to offer customers an unrivalled level of security. A snap-off front section sacrificially comes away if attacked, meaning there is less of the cylinder to grip, while hardened grip-deflectors make it difficult to get a firm hold. The cylinders hardened reinforced bar is designed not to snap, but to flex in a way that will defeat the vast majority of intruders, and an interlocking cam with strengthening bar provides additional protection on the top section of the cylinder. Suitable as a replacement product on PVCu, wood and composite doors, it is recommended for use on doors requiring maximum protection against physical and manipulation attacks. Available in Euro Single, Euro Double and Euro turn options in either polished brass or bright nickel finishes, it comes with three keys as standard. www.yale.co.uk
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HARDWARE&SECURITY
SPONSORED BY KEYPRINT
MAX6MUM SECURITY has a handLe on secURIty

UAP Ltd launches a two star door handle from MAX6MUM SECURITY, the affordable high security hardware brand for homeowners, to combat lock and handle snapping. The new MAX6MUM SECURITY handle has passed thorough testing to achieve a two star TS 007; 2012 rating. This means that combined with the one star UAP+ Euro cylinder lock the handle gives an affordable way to the highest three star security rating. Ltd. An integrated cylinder guard resists drilling attacks and self-adhesive backing tabs tackle further attack and water penetration damage. The tabs we added have also made the handle quick and easy to fit. This new handle is available as part of The Colour Match Solution range of suited door hardware and for areas with high salt levels, such as coastal regions, or high pollution there is UAPs Nanocoast range to protect against corrosion. David adds: Burglars are finding new ways to break in to homes through techniques posted on the internet, so we have to find ways to stop them. Weve been working with expert locksmiths, to design the MAX6MUM SECURITY range and the new two star handle is one of our innovative ways to stop new lock attacks from working. T: 0161 796 7268 E: Sales@uapcorporate.com www.uapcorporate.com
MAX6MUM SECURITYs new handle is designed to stop advanced attack methods used by todays burglars, says David Jennings, MD for UAP
ASSA ABLOY SUPPORTS CUSTOMERS WITH CHANGES TO CE MARKING

Having met the relevant characteristics under the new CE marking system verified in the newly collated Declaration of Performance (DoP) documentation customers of ASSA ABLOY Security Solutions can be confident that the high performance door solutions are able to meet with current market directives. The successful declaration comes as changes to the CE marking system came into effect on July 1st this year, as a result of the existing Construction Products Directive (CPD) a legislative act under the European Union being updated and replaced. The replacement of the CPD with the Construction Products Regulation (CPR) means that CE Marking of certain component products and entire door systems is no longer optional, and that it is now an offence to place a non CE-marked construction product on the market if it is covered by a harmonised standard. As well as offering those products requiring the CE mark under the changes to the European Directive, ASSA ABLOY Security Solutions has also worked hard to highlight those products to which the changes do not apply, countering pervasive confusion in the market.
It is now an offence to place a non CEmarked construction product on the market

www.assaabloy.co.uk/securitysolutions
A SoLId FIRst fRom Kasp SecURIty

Kasp Security has introduced the most sophisticated solid aluminium padlock currently available, with its robust Kasp 140 series. Providing maximum protection, it features a 6-pin anti-pick cylinder capable of withstanding intelligent picking and manipulation methods, while the 6.3mm hardened steel shackle is secured in the locked position by two ball bearings, universally accepted as one of the most secure locking mechanisms available. This provides extra protection against torsion and pull attacks. The anodised aluminium body adds a splash of colour and safeguards against corrosion, making it ideal for outdoor use as well as toolboxes, cabinets and lockers. Unlike competitor padlocks currently available, the Kasp 140 Series offers anti-bump protection. Available in six yellow, red, green, blue, black and silver, the durable new Kasp 140 Series is also ideal as a safety lockout solution when combined with a safety hasp, such as the Kasp 20025. Keenly priced at RRP 12.99 ex VAT, this will encourage sell-through for stockists. Plus, for a limited time, the all-new range is available in an informative counter box, holding one of each colour, with over 55% discount. www.carlkammerling.com Tel. 01758 704704.
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Product of The Month
TradeLocks Mortice Lock Impressioning Kit
100
+VAT
Only
Features
Make a mortice lock key within minutes Tested and approved by expert Locksmiths Stainless steel pins Well designed rugged case with moulded foam interior
s t e s 6 to t c e l l o c
Mortice Lock iPhone App
FREE
HARDWARE&SECURITY
PICKERSGILL-KAYES PRODUCTS CHOSEN IN GARDA CELLS SAFETY DRIVE

Pickersgill-Kaye Ltd is collaborating with an Irish engineering company in a project to help reduce the instances of self-harming in police cells in the Republic of Ireland. Pickersgill-Kayes custodial inspection hatch and ligature resistant external 8-lever Kaye Class 1 Custodial Cell Lock were selected by the projects authorised installers, including Oliver Boland Engineering Ltd, which produced the new cell doors using Pickersgill-Kayes products at selected Garda Stations all across the Republic. The custodial lock, strike plate and hatch developed by the Leeds-based firm met the OPW and Garda Professional Standards Units (PSU) strict criteria by addressing the architectural issues of the old style doors and mitigating potential ligature points. The Kaye Class 1 Cell Lock meets the requirements laid down in the SS317 standard: an international specification that accurately measures the locks resistance to wilful damage, physical security, ergonomics, cyclic testing and performance in a hostile environment. Tested to 300,000 handle operations and door slams and 100,000 key operations, the lock is also resistant to a 12-hour saw attack, as well as a side load on the deadbolt of 25kN and to an end load on the deadbolt of 25kN. Enquiries: 0113 277 5531 or visit www.pkaye.co.uk
ALUMINIUM STRENGTH, STERLING VALUE

Sterling Locks is always looking for new ways to provide great value products to its stockists. As such Sterling is leading the way in developing padlocks that exploit the scope of aluminium to deliver secure performance at the right price. To maximise the opportunity for sales this provides, Sterling is extending its successful range of Aluminium padlocks to include a selection of increased sizes and introduce two new weatherproof padlocks. The new weatherproof padlocks offers a superior level of corrosion resistance perfect for exterior use. The inherent
Robust and provide good security performance
strength of aluminium also means these locks are robust and provide good security performance. The padlock features a hardened steel shackle, a precision brass cylinder and protective key hole cover to reduce water ingress. The lock is fully enclosed with a colourful thermo-plastic jacket for added water-protection. The aluminium key-operated range is also being extended to include the new 50mm aluminium which is added to the 20mm, 30mm and 40mm options. This gives a greater level of choice to users. This range is made particularly attractive with the use of a colourful outer cover.
MUL-T-LOCK GEARS UP FOR TRANSPORT SECURITY EXPO

Mul-T-Lock is gearing up for the Transport Security Expo, to showcase intelligent security offerings and demonstrate how its award winning electromechanical product portfolio and patented mechanical suites can work together to secure any transport application. The Transport Security Expo, which opens at Londons Olympia on November 13th 2013, offers world-leading experts an opportunity to debate the issues and new technologies that affect security against terrorism. Visitors to stand C12 will be able to see how Mul-T-Lock incorporates high security mechanical and electromechanical products in a Combined Solution to help those tasked with defining protective measures for passengers, cargo and high-risk assets. Featured on the stand will be MulT-Locks award winning high security WatchLock padlock, Mul-T-Locks CLIQ high security range of intelligent cylinders and padlocks and the Smartair, a high performance wirefree access control system, which upgrades existing door systems and handles to deliver access control capability and management locally and the unique HaspLock, designed to withstand extreme attack. www.mul-t-lock.co.uk
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SAFES
Email: sales@atozsafes.com
Tel: 01268 566317 Fax: 01268 755388
We are proud to release the NEW Wertheim range of safes.

All approved by eurosafe, AiS and VdS from S1 to grade 5kb and vaults up to grade 12 KB EX. Special demountable safes available for easy installation anywhere.
Extensive range of reconditioned safes. Safe removal specialists. Goldfinch House, 263 Church Road, Benfleet, Essex, SS7 4QL
A TO Z SAFE WAREHOUSE LTD.
www.atozsafes.com
S.M.P . SECURITY INTRODUCES A WHOLE NEW CONCEPT IN SAFE MANUFACTURE, TESTED AND PASSED BS EN 14450 2005.
Concept 3
Using the latest developments in design and materials, S.M.P . Security have produced a new range of high performance lightweight cash and jewellery safes. They are available in seven sizes to suit all customers needs, ranging from 23 litres to 354 litres in volume, with various locking options.
Fire Test BS476 Part 20
Conforms to BS EN 14450: 2005 requirements
Concept 3 safes are superbly designed for storage

of cash, personal papers, laptops and jewellery. They hold a minimum overnight cash cover of 4,000 or jewellery of 40,000 with the added feature of a Fire Test to BS 476 Part 20. The affordable concept - for peace of mind.
Seven sizes available Suggested jewellery risk 40,000 Different locking options available Suggested overnight cash risk - 4,000
Special Discounted Price Inc. VAT & Delivery
New New New New New New New
Concept Concept Concept Concept Concept Concept Concept
3 3 3 3 3 3 3
Size Size Size Size Size Size Size
1 2 3 4 5 6 7
Volume Volume Volume Volume Volume Volume Volume
23 Litres 35 Litres 53 Litres 77 Litres 97 Litres 253 Litres 354 Litres
520 544 580 614 689 879 985
Free Delivery - 4 + units
SMP Security Ltd. Halesfield 24, Telford, Shropshire TF7 4NZ
post
01952 585673
telephone
01952 582816
Facsimile
www.smpsecurity.co.uk sales@smpsecurity.co.uk
website/email
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SAFES
I NEED A SAFE BUT HOW MUCH CAN I KEEP IN IT?

Compared with the prominent, high tech side of the security industry, safes have a relatively low profile, yet safe manufacturers have expertise no-one can afford to ignore. Our expert Safes correspondent MIKE PALMER tells us more.
It is a simple fact of life that the relatively low tech hardware side of security, that is to say lock and safe makers, are the poor cousins of our industry. You do not have to look very far to see the truth of this observation: visit IFSEC at the NEC, for example, and you will find remarkably few lock manufacturers, no safe manufacturers at all and just a couple of specialist safe distributors we simply cannot afford to be there. But just because our side of the industry has a low profile, it does not mean that we do not have anything relevant to teach our high tech colleagues. The truth is that they ignore our expertise at their peril. Take the rapid growth in the market for electronic cash deposit and cash recycling systems. The advanced technology present in these systems must have taken huge chunks of cash out of R & D budgets. These ultra-sophisticated machines recognise foreign currencies and identify the denomination of a bank notes in a twinkling of an eye, storing them instantly in sealed cassettes. They dispense just as quickly, incorporating the latest IP communications technology and advanced computer software. There are significant markets ready and waiting for this type of product and manufacturers product literature tells them everything they need to know about all their remarkably advanced features. Well, almost everything. One of the questions a customer inevitably asks is, How much can I keep in it overnight? At which point is seems as though someone licks a finger, holds it in the air and replies, Oooh, about 20,000 to 30,000 Of course, they are factually correct. You could quite easily leave 30,000 in it overnight. You could probably squeeze in a bit more if you tried really hard, but thats not what the customer was asking. Theyre not interested in the capacity; what they really needed to know was, How much will my insurer allow me to leave in it overnight? The answer to this question is substantially different. When specialist insurance surveyors took a closer look at the physical construction of some of these extremely expensive systems, it became clear that little if any consideration had been given to their burglar resistance. In fact, some of them offered no more protection than a reasonably priced key cabinet. Other companies could indeed provide optional containers that were actually tested and rated according to EN standards it was there in the small print but insurers were under the impression that it was left to the customer to request the option rather than being offered it proactively by the producer. Consequently, if the user was not specifically asked what level of indemnity they would expect their insurer to provide, they were sold the bog standard model. One senior manager with a major insurer said, Some users were asking us to insure up to 60,000 in one of these standard systems. When we told them that the maximum cover we were prepared to extend was just 1,000 the same as we would give a lockable filing cabinet, they were more than a little disappointed. Certainly, if the unit is to be used solely as a day safe with the cash being removed at the end of the working day and transferred to a fully insured cash safe, it is possible that they could be insured for a 20-30,000 risk. If the cash is not transferred and remains in the deposit or recycling system overnight, it simply wont be insured. THE EUROPEAN STANDARD EN1143-2 Had the designers taken time out to discuss this with anyone familiar with safe-making their attention would have been immediately drawn to EN1143-2, a standard for testing and rating safes with deposit facilities. Deposit safes successfully tested by approved test houses are certified and rated from Grade 0 to Grade VI with corresponding overnight cash limits from 6,000 to 150,000. Any safe maker would have taken one look at these standard containers and instantly advised the developer that, as it stood, their system was only insurable for 1,000 overnight not much use in the cash office of a busy bus terminal or superstore.
Ignore our expertise at your peril
The Validator & Base ENI, is marketed in the UK by Fichet Bauche and is one of the few models to have been fully tested & certified to EN1143-2 Grade III.
Only insurable for 1,000

Continues on next Page >
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SAFES
Continued...
Things are, however, beginning to change, albeit slowly. One manufacturer of cash recycling systems has already co-operated with a Swedish safe maker to develop and launch a recycling system incorporating a body that has been fully tested and certified in accordance with EN1143-2 to Grade II standard. The Association of Insurance Surveyors (AiS) has agreed that it can be recommended for an overnight cash holding of 17,500 and has granted it their AiS Approved logo. Another producer has the option of a German manufactured Grade III safe suitable to secure 35,000 - but
you would be hard pressed to find a reference to it on their website. One manufacturer has joined Eurosafe UK, the association of safe makers and distributors, in order to tap into their members knowledge and experience in developing a tested, certified and suitable graded body. In the meantime, buyers beware! When a supplier tells you their deposit or recycling systems can hold 30,000 cash overnight, they may well be telling the truth; but what they fail to mention is that it almost certainly will not be insured. Mike Palmer can be contacted at: info@mikepalmerconsultancy.co.uk www.eurosafeuk.org
The Todel Tac . Although technically deposit safes, these are generically known as Cash Recyclers.
Safes to go take-aWay Instead of bReakIng

One recent case was the theft of a hotel room safe containing valuable jewellery during the Cannes International Film Festival. But significantly bigger models are also at risk: safes weighing several hundred kilos have been stolen from industrial, commercial companies, pharmacies and family homes. Burglars take advantage of a typical weak point: the missing or improper anchoring of the safe. All models weighing less than 1000 kilos should be firmly fixed to the wall or floor. If a safe is transportable , thieves are only too happy to take it. ECBS-certified safes are always supplied with robust anchoring possibilities and manufacturers are required to furnish proof of this. Users should anchor their safe professionally with heavy-duty dowels in concrete. Parquet floorings, wood floorings or screed floors are not suitable as base materials since they do not provide the necessary support. ECBScertified safes recommended by ESSA come with detailed installation instructions and suitable anchoring material.
ESSA, the International Security Association, looks at a growing trend. Burglars are increasingly choosing not to break safes, but steal them with the contents.
SECURIKEY LAUNCHES ENTRY LEVEL EURO GRADE SAFE SOLUTION

The new Euro Grade 0 high quality cash safe range extends Securikeys impressive portfolio of physical security products, offering an aesthetically pleasing yet robust security option for small businesses and homes. The Euro Grade 0 is the entry level option in the Euro Grade range and is available in six sizes. Solid steel square locking bolts on three sides of the door ensure the safe remains securely closed when it needs to, and extra protection comes with continuous hinge protection and a fire-resistant door seal. As members of Eurosafe UK and the MLA, Securikey is committed to supplying safes with proven reliability. Every Euro Grade safe is certified to meet EN1143-1, and after testing, each model is issued with the appropriate VdS badge. This addition to the range means Securikey can offer cash ratings of 6,000 and below, all the way up to 100,000 for Euro Grade 5 safes. All models are approved by the Association of Insurance Surveyors (AIS) and listed in the Official Safe List, used by insurance companies nationwide.
Call 01252 311888, email enquiries@securikey.co.uk or go to securikey.co.uk
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SAFES
SPONSORED BY SKS
SECURIKEY CELEBRATES 40 YEARS OF SUCCESS

SECURIKEY, which celebrates its 40th anniversary this year, was one of the leading companies exhibiting at this years MLA Expo. Following this successful event, LSj put some questions to MD Jeremy Cassady. Q - You attracted many visitors to your stand at MLA Expo this year: do you consider exhibitions of this calibre an essential part of your marketing strategy? A - The Securikey range of products is so diverse that it is important for any business like ours to indentify and focus on its target markets. The locksmith retailers represent a good proportion of our sales turnover and it would be stupid to ignore any method of getting in front of our customers. Unlike many of our competitors, we still operate a road based sales team as well as communicating via eshots, printed advertising and social media. All of these methods have a place but in different degrees depending upon the message you want to convey. Q - At what other exhibitions do you have a presence? A - We exhibit at the MLA Expo and the Locksmiths show in Nottingham as well as taking part in regional shows. This year we have expanded our product range that will take us into new markets and are assembling a full strategy for the coming year with our full service Marketing agency. Some of these new products are for our traditional security market while others are aimed at the personal equipment outdoor gear market visit www.treignoutdoorgear.co.uk to find out more. Q - Prizes were up for grabs at MLA Expo as part of your 40th anniversary celebrations: do you have any other promotions in the pipeline to mark this special event before the year is out? A - We have been running a campaign for the whole of 2013 with the MLA Expo the culmination of the years events. Most of the offers have been designed to encourage our distributors to look closely at our range and the margins they can make from selling our products. Securikey maintains a fair trade policy for all distributors and wanted to spend this year helping our traditional bricks and mortar retailer utilise their skill set and our products to create a difficult offer to compete with. Q - You offer technical support and advice on your website: with so many technological advances being made in the security industry, do you believe that this is a crucial element for your customers? Do they regularly take advantage of this service overall? A - We are continually enhancing the help and support section of the website and usage is huge, which has allowed us to grow the company without having to increase the customer service staff in our Aldershot office. The lock programming videos are very popular, with visits in equal volume from the UK and Europe. The next stage is to have the videos transcribed so users can download the text and refer to it later if required. The increase in our online services and activity has necessitated a change in our site structure and we look forward to unveiling our new-look website later this year. Q - Securikey is a member of the MLA: how important do you rate accreditation to trade/professional bodies in terms of your companys credibility with the trade and public? A - Customers use organisations such as the MLA to give justification to their choice of purchase. Accreditation takes away the nervous purchase by removing a lot of the risk, as customers are following in the footsteps of those who are already using the products. In addition to MLA membership, we are also members of Eurosafe, Essa and have full ISO9001 accreditation, all of which make a customers choice easier and gives them peace of mind in following a well trodden path. Q - One of the criticisms made about the UK locksmith industry is that it is not properly regulated, as it is in other parts of the world. What are your views on that? A - I think the industry could benefit from the introduction of regulations but not as an additional revenue generation scheme. Organisations such as the MLA play a large part in raising the profiler of the industry but I do feel that everyone should play their part in banging the drum. The alarm industry went through the exact same thing some years back and received backing from the insurance industry to force out the rogue element.....maybe we should look to history for the way forward.
Q - You regularly introduce new products to existing ranges. Approximately how long does it take for a product to be launchready from research and development? And how much customer feedback/ input is involved in the development of new products? A - Product introduction can vary from a few months, like our new range of Grade 0 safes, to a good 18 months if the product is designed from base up. The whole process starts with feedback from our customers. Our sales team provide excellent market data and with the introduction of electronic PDF questionnaires as part of our ISO 9001 we are often pointed in the right direction from day one. Tracking sales patterns utilising our ERP system helps greatly in product life cycles, enabling us to replace and renew as desires change. Q - With this in mind, can we expect more product additions early in the New Year? A - From the Security area probably the largest change will be our move into demountable vaults. These are bespoke strong rooms that are precast in our factory and then delivered to site for assembly. While we recognise that products of this size and complexity are not everyones cup of tea, we felt that this market could benefit from our unique approach. Obviously we will continue to review our ranges and add where necessary as the opportunity arises. Q - What are your top-selling products? A - Safes form a good part of our sales and are what we are known for, but the key cabinets that we introduced back in 1973 are still going strong. After 40 years of trading we feel that we know the market well, yet we are frequently surprised by the brand recognition we get from our key cabinet ranges.
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SAFES
SPONSORED BY SKS
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HISTORY&HERITAGE
SPONSORED BY SKS
DAVENPORT BURGESS - THE GENERATION GAME

The Davenport Burgess of today is renowned as the countrys market leader in the key blank and manufacture and wholesale industry, supplying a full range of keys, key blanks, key cutting machines and a complementary range of locks and associated hardware, from its purpose-built office and warehouse on Wednesfield Road, Willenhall.
The origins of Davenport-Burgess can, however, be traced back to early generations of the Davenport family, who lived in Wednesfield, Wolverhampton in the mid19th Century. At this time Wednesfield was well known for both key and trap making. All kinds of traps were made there, including mantraps , which were mainly exported to Africa. Although traps were big business, keymaking was also prominent but existed as a cottage industry and was often a secondary occupation. The key-making industry in Wednesfield catered for the needs of the lock industry, which was mainly based in the neighbouring town of Willenhall. As the Willenhall lock industry grew with the likes of Josiah Parkes, Union, Chubb etc., so, too did the key industry. The Davenport family, who were known as publicans in the area, produced keys in the outhouse of the pub they owned. In those days, everything was made by hand using simple hand tools but even today in its modern form, Davenport-Burgess still receives a healthy demand for duplicates of these old keys. The traditional occupation of key making continued throughout the Davenport family but it was not until after the Second World War that the firm of H. Davenport & Sons began to develop into the type of organisation we know today. The firm was located in a small workshop behind a terraced house in Victoria Road, Wednesfield. During the post war years, production of malleable iron keys and key blanks was expanded to include exports to Australia and South Africa. However, with the increasing demand for locks and keys, faster methods of production were needed, and during the 1950s the fabricated welded steel blank was developed. This is now the main method of production for the common mortice key, which is particularly popular here in the UK. At the same time, the market for cylinder or Yale type keys was increasing, so the firm continued to develop throughout the 1960s, widening the range of keys and key blanks on offer. But the 1970s was the most significant decade in the history of DavenportBurgess, for several reasons. In 1978, Steve and Jim Davenport took control of Davenport Burgess from their father, Stanley Davenport and made the decision to become a distributor for Dominion Lock of Montreal, who was, at that time, the worlds largest manufacturer of cylinder key blanks. Davenports also became the first distributor for J & A Engineering of London, the originators of Jakey key cutting machines. It was around this time that Davenports Ltd had outgrown the extended workshop in Victoria Road. The firm then acquired the business of B. Burgess & Sons Ltd, the family business of current Sales Manager, Matts grandmother, in Temple Bar, Willenhall. The existing premises were extended and the two companies moved in together and began trading as Davenport-Burgess. B. Burgess and Sons Ltd specialised in lock distribution and therefore complemented the traditional key and key blank business of H. Davenport & Sons Ltd. By the end of the 1980s, DavenportBurgess had outgrown the premises at Temple Bar and a large piece of derelict land a few hundred yards away in Wednesfield Road was acquired. Since January 1st 1990, Davenport-Burgess has been supplying from these premises, continuing to move with the times and adapt to a changing market. Both families are still very much active in the business, with Jim and Steve Davenport as co-Chairmen and sons Andy and Matt Davenport as Procurement Manager and Sales Manager respectively. But in 2008, the business appointed its first non-family Managing Director, Tony Wright. Tony has a strong background in business and IT. and has been instrumental in improving processes, making the companys activities more time-efficient. More recently the business has embarked on a skilled based recruitment drive to ensure it maintains a skilled workforce, enabling it to preserve the traditional skills and craftsmanship of its long heritage, while keeping abreast of modern techniques.
www.davenport-burgess.com
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Davenport Burgess
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HISTORY&HERITAGE
SPONSORED BY SKS
Thomas HaRt: The FIRst ChaLLenge to ChUbb

By Brian Morland, Curator of the Heritage Collection of Locks and Keys.
Those early inventors of patent locks were caught up in the excitement of what they believed their invention to be the perfect lock. Quite naturally, in order to promote a new idea or principle the advantages of an idea over, say a competitors product would be to point out and demonstrate the weaknesses of that competing product. A natural course of action, and is a marketing technique continued to
Brian Morland this day. This story is just a fragment in the continuous development of locks and concerns Thomas Hart the first to claim he could pick open Chubbs Detector lock. Thomas Hart was born in 1800 in Wolverhampton, to parents Samuel, a tin plate worker, and Elizabeth. Thomas married in 1839 to Emma Whele, and produced four children, Thomas (1840),
^ Contemporary documents giving great insights as to exactly what happened.
^ Chubb detector lock in the form of a 6safe lock, unnecessarily complicated for normal use. HoL collection.
Chubbs New Patent Detector lock of 1833 introduced shortly after the Hart Challenge. v
Sarah (1846), another Thomas (1849) and Ann (1856). Interestingly Thomas and Elizabeths third child, also named Thomas (1849-1934) and also a locksmith carrying on in the tradition of his fathers trade, worked for both Milner and Chubb. Chubb had successfully promoted his detecting Mechanism to the extent that it soon became a household name earning a very enviable reputation. The popularity of Chubbs lock in those early years was such that in order to meet demand it was outsourced. One such subcontractor was Joseph Richards, a Wolverhampton locksmith, who in turn, and unknown to Chubb, further subcontracted to another skilled locksmith, Thomas Hart. In those days locks were made by hand, lock cases and components were fettled and fabricated from metal strips, plates, bars and castings, perhaps 12 at a time. You may have noticed in some early locks all the parts were numbered either with stamped in dots or numerals or even roman numerals. This was to remind the locksmith which parts were for which lock in the series he was making at the time. He would make 12 cases, 12 bolts, 12 sets of levers and so on, finally and individually dressing each part to complete the lock. Parts were not interchangeable as in modern locks. What this meant was that the locksmith had a very clear and intimate knowledge of how each of the components interacted with each other and how the key interacted on the whole. He would also have realised weaknesses and improvements, especially in relation to efficiency of the principle or the cost in terms of time taken to produce the product for its intended market.
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HISTORY&HERITAGE
SPONSORED BY SKS
< An engraving of Harts lock from George Prices 1854 Treatise.
One such locksmith was Thomas Hart, whose skill and efficiency in fettling locks almost intuitively allowing him to speculate and theorise on a possible alternative to Chubbs lock. His speculation paid off when he came up with a design idea. Like inventors before him, he first needed to demonstrate weaknesses in the Chubb design. So around February 1832 he claimed that the Chubb lock could be picked open and proceeded to open a number of them in public. This was, no doubt, based on his practical, detailed knowledge of the Chubb locks he was making for Richards. Chubb was furious with Richards for being too free with Chubb secrets and refused any of his locks. Chubb responded with a challenge and 10 reward. Hart suspected that the challenge lock was not the normal version. It was agreed that should the trial lock be anything other than a normal production version and Hart failed, then a fee of 5 was to be paid by Chubb. Hart several times left the site during the trial to make adjustments or modify his tools. With little under an hour left for the trial Hart again left to adjust his instruments. Chubbs deliberately misinterpreted his departure and put a seal on the trial lock claiming victory. Both Hart and witnesses protested but to no avail. Chubb stated that since Hart had conceded there was no need to inspect the lock. Chubb naturally claimed victory and even solicited Isombard Kingdom Brunel to help denounce Harts lock. Interestingly, history was to repeat itself some 20 years later when Hobbs picked Chubbs locks - complete with claims and counter claims. Shortly after this affair Chubb completely redesigned its detector lock, in 1833 introducing the New Patent. I wonder if
^ Harts lock in the form of a 7 rim deadlock. Notice how the springs answer both the lever and detector function. HoL collection.
this was in part a response to Harts public claims. Certainly the new lock was a simpler to produce. Hart though had secured his name in locksmithing history; he sold his idea to Richards who commercially produced his lock. Indeed other companies, such as Mace, later made his design so it must have gained some merit of purpose despite Chubbs claims. My own theory is that whilst the Chubb detector lock was state of the art at the time for high security safes and vaults and the like, some felt it might be overengineered and, therefore, expensive for the risks associated with ordinary doors for homes or securing cabinet doors etc. Harts lock answered this need more than adequately and more reasonably priced. Thomass son also Thomas, after living in Liverpool for a short while and working
for Milner moved to London working for Chubb at its Glendale Road works, later moving back to Wolverhampton and still employed by Chubb. So the affairs of the first Thomas Hart hadnt interfered with his sons employment either within the trade or specifically with Chubb. Indeed Victorian puffery was as much a tool in maintaining an edge on public opinions, perceptions and their buying habits. Despite the claims of Patent or Propriety lock makers, they each knew only too well the limits or viabilities of their own products and of their rivals! Brian Morland, curator of the Heritage Collection of locks and keys, welcomes comments and corrections on historical aspects of locks and keys. Brian can be contacted by e-mail: brian@morlands. demon.co.uk
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HISTORY&HERITAGE
SPONSORED BY SKS
A PASSION FOR LOCKS

The Lock Collectors Association.
Now in its seventh year, The Lock Collectors Association in its current form was first established in June 2006, in what was then the Lock Museum, in the highly appropriate town of Willenhall between Wolverhampton and Walsall in the West Midlands Black Country. Willenhall was, of course, historically an important centre for lock manufacture and although manufacturing has gradually declined through the last few decades, the town is still home to many lock businesses. establishment of a National Locks Museum may not be an impossible dream. Many other countries do have such museums and the Association strongly believes that the UK certainly deserves one. The LCA was formed in a bid to bring together those people with an interest in indeed a passion for - locks. Initially aimed at lock collectors as its name implies it is actually open to all with an interest. Not unnaturally, many members tend to be involved in the lock trade and industry. One of the most important aspects of membership is that it enables members to share and exchange knowledge and information, to buy and sell locks and to exhibit at various events items from members own collections. Visits and social occasions are organised through the year. In January this year, for example members visited Londons fascinating Science Museum where the curator in charge of locks, Dr Helen Peavitt, accompanied them around the Locks Gallery and showed them the Lock of antique cuttings and information about themselves and rival makers) are kept. vaults; plus Trinity College library which holds the famous Book of Kells. The LCA enjoyed a very good attendance at the MLA EXPO in Telford in September, and as a result hopes to see a boost in membership in the next few months. Plans are also being put in place to attend the 2014 ELC annual meeting next September which will take place in Graz, Austria which boasts a large, privately-owned exhibition building with displays of many important locks and keys, many of which are British. The current annual subscription on joining is just 16, payable by UK cheque only by post to R.A. Beck at 19 Lawrence Avenue, Chaddesden, Derby DE21 4RD; otherwise online with Paypal.
One of the most important aspects of membership is that it enables members to share and exchange knowledge and information to buy and sell locks
Members were privileged to handle some of the archives including the first page of the Chubbs Register, with records of locks made including the very first. To round off a very interesting visit to the nations Capital, Angus Patterson, Senior Curator at the Victoria & Albert Museum, invited members to inspect the Museums impressive Locks & Fastenings Gallery. Members were again delighted to have the chance to handle 20 of the Museums most important British-made locks using gloves of course! The Association is represented at major industry events and was present at The Locksmiths Expo in Nottingham in March this year, providing a display of locks and keys for sale and as exhibits. This month, members have attended the European Lock Collectors (ELC) annual meeting in Dublin which was planned to provide visits to Irelands National Museum; Collins Barracks (possible locks/keys display); Bank of Ireland tour of underground
The UK deserves a national locks museum

When the Lock Museum at Willenhall closed to become Locksmiths House, most of the exhibits were transferred to The Black Country Living Museum (BCLM) in Dudley. Locksmiths House is now available to visit only by prior appointment, and as a result, is sadly largely unused. The original aim was to relocate the former Lock Museum to the Dudley site but planning permission was refused. The Association is determined, however, that the UK should have its own national Lock Museum. To date, that has not been possible largely because of funding difficulties in the worst of the recession. But given that the UK was historically the world leader in the development of locks, the Association is confident that with enough support, and a growing membership, the
The Association is determined, however, that the UK should have its own national Lock Museum
Maintenance Room. Later, they met with Richard Wiltshire, Senior Archivist at the London Metropolitan Archives, at which the Chubb Lock Registers and their Collectanea (a collection
To round off a very interesting vist to the nations Capital, Angus Patterson Senior Curator at the Victoria & Albert Museum, invited members to inspect the Museums impressive Locks & Fastenings Gallery
If you are interested to find out more about the Lock Collectors Association and perhaps becoming a member, email: tony5000@virginmedia. com. Or visit: www. lockcollectorsassociation.eu
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AUTOLOCKSMITHING
SPONSORED BY SKS
NEW TOOLS AND GREAT OFFERS FROM UAP TRADELOCKS

UAP Tradelocks likes to thank our customers for taking the trouble to visit their stands by giving them a good reason to come by, and this year they certainly stepped it up a notch with exclusive looks at new tools, a first look at their brand new Mortice Lock ID app, ready for download for your iPhone now, and FREE personalised laser engraving for Genuine Lishi 2-in-1s. There was a lot of interest in the new Mortice Lock Impressioning Kit, launched at the show. This enables you to make Mortice Lock keys on the go and will be available on the TradeLocks website soon. Also launched at the show was the new Mortice Lock ID iPhone app which went live over the weekend. Customers reaction to this was excellent and many actually downloaded it on the stand. This is a very handy app which can be used to identify a mortice lock and find out the best tool to use to pick it. bought Genuine Lishi 2-in-1s were treated to a taster of the companys new service, personalised laser engraving. They put names and numbers of the 2-in-1s for free. For the first time ever, the team took along their new MAX6MUM SECURITY retail range to the MLA Expo. Half of the stand was decorated in the eye-catching yellow and black, and superhero Max could be seen giving the thumbs up from the height of towers surrounding the stand! Visitors showed particular interest in the MAX6MUM SECURITY Baby and Child Window-Safe Restrictor which has been designed to prevent children from falling out of windows. If you didnt get a chance to visit the MLA Expo, you can catch up soon as the team will also be at the ALEXpo on the 26th and 27th October with, we are promised, some great offers on Genuine Lishi.The laser engraver will be going too!
The show deals pulled in the visitors. The Genuine Lishi ranged proved to be very popular at the show, especially the new Complete Genuine Lishi User Guide and Training Manual Kit. Customers who
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AUTOLOCKSMITHING
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BMW X5 MOST STOLEN & RECOVERED CAR IN 2012

The BMW X5 was the most frequently stolen and recovered car of 2012, TRACKER has claimed. This recovery specialist has revealed that this four-wheeldrive topped its table the previous year too. The Land Rover Vogue/Sport were second in the standings followed by the: BMW M3 (third), BMW 3 Series/Audi RS4 (joint fourth), MercedesBenz SLK (fifth), MercedesBenz ML (sixth), BMW M5/ X6 (joint seventh) and the Mercedes-Benz CLS/E-Class (joint eighth). This is not to say, however, that these were the most commonly taken cars nationwide - only that they were the most frequently stolen and recovered in TRACKERs database. This, by its nature, contains a large proportion of prestigious cars as most low value rivals are not worth protecting to this extent. As such, the most expensive taken last year was worth 70,000 compared to an average of 25,500. But there were thefts of cars worth less than 5,000. Last year alone, TRACKERs satellite technology helped the firm to recover 12.5 million worth of assets bringing the
companys total to 474 million. These recoveries led to 2,317 arrests.
CRIME SURVEY REVEALS ITEMS MOST STOLEN FROM VEHICLES

The Crime Survey for England and Wales has revealed that the most common items stolen from vehicles are exterior fittings . In 2011/2012, these components that included windscreen wipers, registration plates, badges and trim were taken in 37 percent of cases. This was, however, four percent less than 2010/2011. Of all the exterior fitting to lose registration plates are the most significant, because criminals can fit stolen plates to their vehicles then commit crimes that implicate the legitimate owners of the numbers - hence the many cases of innocent motorists being pulled-over by the police. The exterior fittings category was followed by valuables such as jewellery, handbags, clothing, documents, wallets/purses, shopping bags and cash taken without consent in 18 percent of thefts. Electrical items including sat-navs, TVs, videos, MP3 players, DVD players and computer equipment were taken in 16 percent of cases a three percent rise. The Survey also showed that the percentage of thefts involving other vehicle parts was nine, followed by radios (seven), and CDs/tapes/videos/DVDs (six). Tools thefts accounted for five percent which fell one percent from last year. Accounting for four percent of stolen items from vehicles is glasses and sunglasses. The theft of wheels (which has its own category), accounts for only two percent. Finally, also at two percent is the theft of mobile phones. Both of the latter categories were one percent less than 2010/2011. www.motoring.co.uk
MINIMISING RISK, MAXIMISING SALES

With so many millions of vehicles on the roads, criminals tend to seek out soft targets. The trick is for motorists to make their vehicle less appealing than those that surround it by first ensuring it has a wide range of security features: locking wheel nuts, anti-theft registration plates and a high-quality alarm. Motorists should also consider the safest place to park preferably somewhere thieves would feel uncomfortable as they are likely to be noticed. It makes sense then, to aim for a public parking place that is brightly lit and protected by closed-circuit television. At the very least, try to park close to a lamp post at night. Hide every item of cargo in the boot or glove box even those with very little financial value. Sat-nav suction cups and on-board cameras leave rings on the windscreen that suggests there is a valuable item nearby. Wiping away any tell-tale marks before leaving the car is a good idea. Locksmiths who offer car security equipment could benefit by drawing customers attention to the survey results and by providing their professional advice.
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AUTOLOCKSMITHING
UAP TRadeLocks GeaRed Up foR AUto LocksmIth ExhIbItIon

As the Auto Locksmith Exhibition approaches its second successful year, one of the events top exhibitors, UAP TradeLocks, is gearing up for what is set to be a show to remember. There will be product demonstrations, free personalised laser engraving, fantastic show prices and of course, plentiful supplies of free tea and coffee to keep visitors going! UAP TradeLocks Irish Sales Manager, Pat McGinn, will be on the stand providing free training on the Genuine Lishi Tibbe Picks and the Volkswagen Inner Groove Pick. Visitors are invited to bring along their own Tibbe locks and VW locks to practise using the tools on, or they can try their hands on the training locks provided. The very skilled Pat will also be giving tips on using the Genuine Lishi 2-in-1s. UAP TradeLocks is launching a new personalised laser engraving service and will be offering visitors to the ALEXpo free personalisation of any Genuine Lishi 2-in1 bought at the show. This new service will be of invaluable help in tackling the ongoing issue of lost or stolen tools. UAP TradeLocks MD, David Jennings said: We had a great turnout at the ALEXpo last year and we are expecting the same again. We have pulled out all the stops, Pat will be providing free training on select tools and we will be offering our customers free laser engraving. We will also have some great deals exclusive to the show. and the TOY43R, will feature heavily at the show and will be available at exclusive show prices. UAP TradeLocks will be on stand 16 and will have a wide range of auto locksmith tools.
We have pulled out all the stops once again

Recent releases such as The Complete Genuine Lishi User Guide and Training Manual Kit and new Genuine Lishi 2-in1s, including the CLIO3, TOY43, 8 cut 2-in-1 Pick/Decoder for IC card 67, MIT8 For more information on the products that will be available at the show visit www.TradeLocks.co.uk
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AUTOLOCKSMITHING
AUTOCRIME DIARY DATE
The InvestIgatoRs TooL Box

With a brand new programme and Training Team, IAATI UK is reestablishing its annual Training Weekends. To kick off, the team of trainers will be hosting a one day Autocrime Training event in partnership with the Tactical Crime Unit of the Avon and Somerset Constabulary on Saturday 2nd November 2013 at the Avon and Somerset Constabulary Training School, Portishead, BS20 8JJ five miles from junction 19 of the M5. Starting at 9.45, the day will consist of a series of one hour presentations on: Vehicle Identification Keys, Locks and Immobilisers Insurance Investigation Tracking Opportunities The presentations will conclude with input from the Avon and Somerset Police Tactical Crime Unit. The event will finish at 5 pm. The cost is 25 for IAATI members and 45 for non-members including lunch, tea and coffee. All those attending will be required to demonstrate a genuine interest in vehicle crime investigation. Contact: bryan.sheppard@ avonandsomersetpolice.uk
The AA is now recruiting Key Assist Technicians

OTE 38k (excl London/SE counties allowance)
Due to continued growth and success, AA Key Assist is now expanding and looking for self motivated, mechanically minded individuals to join our team. With business from some of the biggest insurance and lease companies, our team undertake over 1,500 lost or spare key tasks each month. If you have experience in the locksmith industry, are condent with computers and hold a full UK driving licence, then you are exactly what we are looking for.
To nd out more, visit theaacareers.co.uk

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AUTOLOCKSMITHING
AN INVALUABLE TOOL FOR AUTO LOCKSMITHS

Key Scan - the Automotive Key Coding Tool.
Key programming has until now been a costly business, says NW Keys, but the Key Scan gives great coverage and functionality allowing you to generate extra revenue and save substantial costs on key programming related jobs. The handset is based on the popular SPi platform and is, therefore, an upgrade to either various levels of diagnostic software or the full SPi package is a simple phone call away, you can then update over the Internet. costs. The unit boasts single cable operation for all EOBD socket applications without the need to add pods or adapters and is a simple menu driven interface which talks you through every process. Describing Key Scan as An invaluable tool for locksmiths , NW Keys says they are proud to be involved with the product as it adds value to their vast range of existing equipment and offers a great cost-effective solution to their wide customer base. SP Diagnostics develops, manufactures and supports all of their products here in the UK and support is only a phone call away, with direct access to the people who write the applications and design the tools. SP Diagnostics has been designing and manufacturing hand-held diagnostic equipment since the early 1990s. Previously part of Sykes Pickavant, SP Diagnostics now operates as an independent company run by the engineering team based in Wiltshire. As a supplier to major brands as well as working on OEM projects, the team has grown over the last few years. The strategy of SP Diagnostics includes further growth to provide an increasingly better service, both with product and their own in house technical support to end users.
The annual subscription is 400 and includes ALL updates for ALL systems for ALL manufacturers
All this is inclusive of 12 months updates to the iKeysPro subscription giving you access to Ford Coded and a range of Renault systems without needing a PIN Code. The annual subscription is 400 and includes ALL updates for ALL systems for ALL manufacturers with no additional
A range of products which focus on the requirements of the end user and completing the kind of jobs coming through the door on a regular basis
The company has a range of products which focus on the requirements of the end user and completing the kind of jobs coming through the door on a regular basis. Service functions and processes needing some type of electronic/ diagnostics interface are becoming more commonplace. SP Diagnostics is working hard to provide tools that cover these requirements at different levels of investment and complexity.
CHECK WITH OUT AT ALEX , SAYS NW KEYS Keyscan Diagnostic Programmer from NW Keys Ltd Do you clone chipped keys? Is your customer always asking for a remote control key? Expand your vehicle key cutting service with an affordable, easy to use diagnostic programmer. The Keyscan programmes chipped keys and remotes for all popular vehicle manufacturers including Alfa Romeo, Audi, Citroen, Daewoo, Fiat, Ford, Honda, Lancia, Land Rover, Lexus, Mitsubishi, Nissan, Peugeot, Rover/MG Saab, Seat, Skoda, Subaru, Suzuki, Toyota, Vauxhall, VW and does NOT USE TOKENS (Jaguar will be available on update to Keyscan soon). The Keyscan is developed, manufactured and supported by Bath-based SP Diagnostics and Andy from SP Diagnostics will be on hand to guide you through the programming procedures with an in-car demonstration. He will also be happy to answer any queries. You will be able to see the vast range of remotes that can be programmed, how to obtain immo codes (from customer, extracting with Keyscan or ordering to chassis), recommend keys, chips and remotes to stock and offer guidance on essential toolbox items. If you want to take your vehicle key cutting one step furthercheck out this as a demo at ALEX as by NW Keys Ltd. www.nwkeys.co.uk www.spdiagnostics. com
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Xsara Picasso -2002 Ignition Lock (unassembled) Price (excl VAT) 146.39 Product Code CTL2
C1/107/Aygo Driver/Passenger Door Lock (unassembled) Price (excl VAT) 84.15 Product Code CTL3
Berlingo/Partner Driver/Passenger Door Lock (unassembled) Price (excl VAT) 46.19 Product Code CTL4
Ignition Barrel W-Series Price (excl VAT) 83.50 Product Code FIL3
Ignition Barrel DE-Series (Short Back) Price (excl VAT) 83.50 Product Code FIL4
Punto 2 Outer Door Lock Housing 3dr Drivers Price (excl VAT) 35.71 Product Code FIL5
Inner Door Barrel W-Series Short Style Price (excl VAT) 45 Product Code FIL9
Inner Door Barrel DE-Series Short Style Price (excl VAT) 45 Product Code FIL10
Lancer Outlander 2 Button Remote Price (excl VAT) 124 Product Code MIR1
MIT8RS2 (2 Button Case) Price (excl VAT) 3.16 Product Code MIRC2
MIT11RRS2 (2 Button Case) Price (excl VAT) 3.16 Product Code MIRC3
Suzuki Codes (Immobiliser-New CAN Types) Price (excl VAT) 10 Product Code SUC2
*Please note that all prices are correct at time of going to print and are subject to change at any time.
AUTOLOCKSMITHING
AUTOMOTIVE SECTOR AT FRONT LINE OF ECONOMY

Following significant investment from global automotive manufacturers in the UK in the past two years, Business Secretary Vince Cable has set up the Automotive Investment Organisation (AIO) led by Joe Greenwell, the former Chairman of Ford.
Funded with up to 3 million over the next two years, the AIO is spearheading the campaign to attract inward investment to the UK. The Automotive Investment Organisation is led by UK Trade & Investment (UKTI), and takes strategic direction from the Automotive Council, to develop a strategy to repatriate the supply chain and build on the opportunities identified in the UK. Organisation needs. He will help to build on the success of the unprecedented investment we have seen in the UK automotive sector and encourage a more extensive supply chain. The CBI welcomed the governments decision to partner with business to develop an automotive strategy in 2013. Commenting, Katja Hall, CBI Chief Policy Director, said: This strategy sets out a bold vision for long-term growth right across the automotive sector, which is at the front line of the drive to rebalance our economy. The 1bn investment in a new centre for cutting-edge engine technologies should go a long way towards making the UK a globally-competitive place for automotive research and development. Strengthening the supply chain is rightly identified as a major priority. The creation of the new Automotive Investment Organisation will help, alongside action to improve suppliers access to finance and delivering on the skills roadmap so firms of all sizes can access a wider pool of talented graduates and apprentices.
The AIO is spearheading the campaign to attract inward investment to the UK

Business Secretary and co-Chair of the Automotive Council Vince Cable said: On average only a third of the parts that go into cars manufactured here are sourced from the UK. We know that global manufacturers in the UK want to buy more from the UK. As the former chair of a global automotive company, Joe Greenwell brings all the experience that the Automotive Investment
SURvey CLaIms Most StoLen VehIcLes Taken WIth Keys

Nearly half 46 percent of the vehicles stolen in 2011/2012 were taken when the offender used a key, the Crime Survey for England and Wales has revealed.
This represented a significant rise of 20 percent over the previous record period (2010/2011). Why? Because modern vehicles, say the experts, tend to have highly sophisticated security systems that incorporate locks, alarms and immobilisers, etc. As such, the easiest means of access is often to steal keys from (say) property or coat pockets. Furthermore, 22 percent of stolen vehicles were removed after the offenders forced - or tried to force - the locks and 14 percent of criminals broke - or at least tried to break - windows. These figures were 13 and five percent lower than the previous record period. Staggeringly, a further nine percent were removed while the doors were not locked . Of the vehicles stolen and returned to their rightful owners, nearly threequarters - 74 percent were damaged. Of these, 26 percent were written-off/ beyond repair , 22 percent had extensive damage , and 26 percent had moderate/ slight damage . As we know, some vehicles predominantly late-plate prestigious models - are stolen to order then shipped abroad. Some of these are taken with cloned keys so motorists are urged to remember not to rely completely on the manufacturers security system. Other vehicles are stolen by opportunists who look for any suitable machine rather than a specific model to order. It might then be used for joy-riding, robbery, etc.
As this type of criminal favours soft targets so it makes sense to make it more secure than those that surround it. So owners are urged - at the very least to fit a high quality alarm and immobiliser then consider extras such as a tracker that is monitored by the police. Clearly, vehicle security remains a major challenge and all auto locksmiths should be promoting their specialist services to motorists through every possible means, from localised leaflet campaigns to social media.
92
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Were driving forward to a bright, new future. Join us for the journey. We are UNION.
UNION have always been the first choice for quality, reliability and expertise, but now we are redefining and extending our product range to meet the needs of trade customers like you. With our unbeatable new mortice locks, the extended and improved StrongBOLT range, plus exciting developments in exit hardware and masterkey solutions, UNION are powering ahead and we hope you will join us for the journey.
Find out more about UNION visit our website www.uniononline.co.uk UNION. First choice for the Trade.
ASSA ABLOY, the global leader in door opening solutions

The Locksmith Journal Sep-Oct 2013 - Issue 28

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THE ONLY INDEPENDENT TRADE JOURNAL AND ONLINE NEWS PUBLICATION DEDICATED TO THE LOCKSMITH INDUSTRY

SEP/OCT 2013 ISSUE 28 SPONSORED BY ADVANCED KEYS

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LOOKING FORWARD TO NEXT MLA EXPO

17 BRITONS STILL LEAVE A SPARE KEY HIDDEN

30 CARE HOMES & ACCESS CONTROL

82 A PASSION FOR LOCKS

I NEED A SAFE BUT TELL ME MORE?

THOMAS HART: THE FIRST CHALLENGE TO CHUBB

Editor Patricia Gwynnette pat@clearview-uk.com 01226 321 450

Sales Director Rob Exley rob@clearview-uk.com 01226 321 450

Sales Executive Andrew Davies andy@clearview-uk.com 01226 321 450

Press Releases PR Inbox pr@clearview-uk.com 01226 321 450

Accounts Enquiries Sharon Watson sharon@clearview-uk.com 01226 321 450

Production Tom Cartledge tom@clearview-uk.com Production Assistant Charlotte Armstrong charlotte@clearview-uk.com

Administration Joann Crossley joann@clearview-uk.com Administration Emma Goodinson emma@clearview-uk.com

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