April 2014

wso
WATER SYSTEM OPERATOR

TM
Managing Our Most Valuable Resource

April 2014
www.wsomag.com
TECHNOLOGY DEEP DIVE:
Drum thickener from Alfa Laval

Page 14
BRIGHT IDEAS:
Pumping and distribution control

Page 16
SUSTAINABLE PRACTICE:
Quality standards in Palm Bay, Fla.

Page 34
Mark Riggsby Chief Operator Denmar Correctional Center Hillsboro, W.Va.
Inside the Walls

Page 10
MARK RIGGSBY HELPS INMATES PREPARE FOR WATER INDUSTRY CAREERS
Contents
April 2014
QUALITY LEADERS
Agency: Highly Decorated

BY TRUDE WITHAM
Page 6
An Alabama water utility succeeds with experienced operators, exceptional maintenance and pride in producing a quality product.
Plant: From the Ground Up
Page 28
Team members in Spring Hill, Tenn., have had the privilege of being with their plant since the beginning. The results show in quality water and efcient performance.
BY JIM FORCE
ON THE COVER: As chief operator of the water treatment plant at the Denmar Correctional Center in Hillsboro, W.Va., Mark Riggsby teaches inmates the skills they need to prosper in the water profession after they serve their sentences. Riggsby was selected for the 2013 Perkins-Boynton Award from the West Virginia Section AWWA. (Photography by Joel Hawksley)
Besides clean drinking water, Mark Riggsby helps produce inmates with critical skills for a productive career when their debt to society is paid.
BY JACK POWELL
Operator: Inside the Walls
Page 10
ON TAP Page 3
ACE14 PRODUCT PREVIEW Page 18
WINNING THEM OVER Page 38
Building a Bridge
Some prisons offer water treatment training programs. What happens to the trainees when they are released and look for work in the clean-water eld?
BY TED J. RULSEH, EDITOR
A Look at Everything Water
The American Water Works Associations ACE14 will showcase the most innovative products and services from all aspects of the water industry.
BY CRAIG MANDLI
Just Ask Any Fourth-Grader
Education is the future of water quality for one of the driest communities in the Southwest. In Rio Rancho, youre never too young to learn.
BY LINDA J. EDMONDSON
@WSOMAG.COM Page 5 Visit daily for news, features and blogs. Get the most from WSO magazine. TECHNOLOGY DEEP DIVE Page 14
TECH TALK Page 26
Coming Next Issue: May 2014

FOCUS: Sampling and Laboratory Analysis/ ACE14 Show Issue
On Tap: The economy and recruiting strategy Quality Leaders Operator: Andy Hall, Rio Rancho, N.M., and CH2M HILL Quality Leaders Plant: Operational excellence in Huntsville, Ala. Quality Leaders Plant: Membrane performance at South Coast (Calif.) Water District Winning Them Over: Groundwater parfaits in Blaine, Wash. Sustainable Practice: Source water protection in Greenville, S.C. Technology Deep Dive: Low-profile filter underdrain system
Those Blue-Green Stains
Water supply systems that exceed the U.S. EPA action level for copper must take a number of corrective measures.
BY JOHN ROWE, PH.D.
More Water Out
Drum thickeners from Alfa Laval offer substantial improvement in volume reduction and major savings on handling and transportation.
BY TED J. RULSEH
INDUSTRY NEWS Page 33 SUSTAINABLE PRACTICE Page 34
Its a System
BRIGHT IDEAS Page 16
End to End
A complete automation system helps a Philippines city improve control over water pumping and distribution and drive down operating and maintenance costs.
BY CRAIG CORREIA
The Palm Bay (Fla.) Utilities Department uses an ISO standard as a framework for continuous improvements that cut costs and lessen environmental impact.
BY ANN STAWSKI
WORTH NOTING Page 36 People/Awards; Education; Events
ON TAP
BY TED J. RULSEH, EDITOR
Building a Bridge
Some prisons offer water treatment training programs. What happens to the trainees when they are released and look for work in the clean-water eld?
magine youre in charge of hiring a new operator for your water plant. Your choice comes down to two applicants. Both have the necessary licensing. They have similar schooling and the work experience you require. The only obvious difference is: One of them is fresh out of prison. Which one would you hire? Maybe the answer is obvious but should it be? Are former inmates a potential pool of talent for an industry thats badly in need of new blood? I know, this sounds radical, but stay with me for a while.
Beyond the walls

WSO magazine nds its way into some prisons that have their own water treatment systems and run training programs for operators one of them, and its non-inmate chief operator, is proled in this issue. I get letters now and then from inmates thanking the staff of WSO (and its sister publication on the wastewater side, Treatment Plant Operator) for the information we provide. Because of their connement, inmates have trouble getting such information.
to secure the prospects of the future in this industry, wrote James Blackford, now at Martin County (Fla.) Correctional Institution. This program opens doors for a vast array of industry that branches off the standard water and wastewater operations. From mechanical equipment maintenance to the repair of sophisticated electrical instruments, these avenues provide a variety of career choices for those who aspire to more than operations. I myself am about 100 hours away from becoming a licensed C wastewater operator, and I passed my C water exam in February. I am preparing for my release and have plans to pursue a career in wastewater and water operations. The transition will be a challenge, but challenge gives room for growth. I, like many other inmates, have made amends for past decisions and have chosen to be a responsible, productive member of society. But even though we have paid our debts to society, we are constantly haunted by the stigma of being felons.
I, like many other inmates, have made amends for past decisions and have chosen to be a responsible, productive member of society. But even though we have paid our debts to society, we are constantly haunted by the stigma of being felons.
JAMES BLACKFORD
Fresh start?
The prison-based training programs can be quite extensive and prepare the participants well for careers. Ive had several letters from inmates saying their training has helped redirect their energies and motivate them toward productive lives. But they worry about whether theyll be able to nd work after serving their sentences. As in just about any profession you care to name, who hires an ex-con? Suspicion of people who have been to prison for felonies is understandable, especially when there are always applicants who have not done time. But what about the concept that a person who committed a crime and then served out a sentence deserves a fair shake and a fresh start? Ill let a recent inmate from a water/wastewater training program make the case, because he did so better than I could.
That critical question on job applications that asks, Have you ever been convicted of a felony? produces a tremendous disadvantage for those of us who want to leave the past behind. I personally feel that question is a prejudice that needs to be addressed in order to give exoffenders an equal opportunity in society. The question hinders growth for those who truly aspire to grow. How about you? Would you be willing to look beyond the answer to that job application question and give someone with a prison record, but with all other qualications intact, a chance at least for an interview? Have you ever had to consider hiring a former inmate? Have you ever hired one? How did it work out? Please share your opinions and your experiences along these lines if you have them. Send a note to editor@wsomag.com. I promise to respond, and well publish comments on the topic in a future issue. wso
Opening doors
I know of multiple fellow inmates who have seized this opportunity
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April 2014
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Lonnie Boles, chief operator, in the pipe gallery at the Harvest-Monrovia Water & Sewer Authoritys Burwell Water Treatment Plant.
HIGHLY
STORY: TRUDE WITHAM PHOTOGRAPHY: SANFORD MYERS
DECORATED
An Alabama water utility succeeds with experienced operators, exceptional maintenance and pride in producing a quality product
6
QUALITY LEADERS
AGENCY
The team at the Burwell Water Treatment Plant includes, from left, Keith Webster, Grade II operator; Wade Hodges, facilities and eet maintenance I; Mike Oliver, director of operations, Matt Webster, facilities and eet maintenance I; Lonnie Boles, chief operator; Charles Mitchell, Grade IV operator; and Chad Reed, facilities and eet maintenance supervisor.
xcellence is a way of life at Alabamas HarvestMonrovia Water & Sewer Authority. The authoritys 10 mgd Burwell Water Treatment Plant and 2 mgd Mt. Zion Water Treatment Plant have been recognized repeatedly for quality operations, and its distribution system also ranks with the states best. Roger Raby, general manager, says the credit belongs to highly experienced operators and maintenance personnel who thrive on teamwork, attention to detail and pride in a job well done.
Rural water board

The water authority, serving the rural communities of Harvest and Monrovia in Madison County, was formed in 1965 with a three-member board appointed by the county commission. The water system started with 700 meters, two wells, a 350,000-gallon storage tank and 40 miles of water mains. The water was pumped from the Tuscumbia-Fort Payne Aquifer, disinfected with chlorine gas, and sent to customers. The system grew along with the population and today serves 45,000 people. It has 15,500 metered connections, seven wells, seven storage tanks and 350 miles of pipeline. In 2000, the Alabama Department of Environmental Management (ADEM) classied the system as groundwater under the inuence. With growth in the area and all homes on septic tanks, there was a problem with coliform showing up at the well sites, says Mike Oliver, director of operations and engineering. A water treatment plant had to be built. The Burwell direct ltration plant was built in 2003 with 6.5 mgd
capacity; after a year, it was tested and uprated to 10 mgd. The plant uses Hach instruments and lab equipment, Watson-Marlow chemical feed pumps, Peerless vertical turbine high-service pumps, U.S. Motors vertical motors (Nidec), Allen-Bradley PLCs (Rockwell Automation), and United blowers for air scour. The nished water turbidity has been 0.1 NTU or less for seven straight years, says Lonnie Boles, chief operator, in his 11th year at the plant. Raby adds, Weve had some of the same operators since the plant was built, and the facility looks as good today as the day it started up. Good maintenance makes all the difference; if something breaks, we x it right away. In 2008, the authority built the Mt. Zion direct ltration plant ve miles from Burwell to handle the growing population. The authority chose a membrane package plant (Pall Corporation) for the Mt. Zion facility for its smaller footprint. Also, we didnt need pre-sedimentation, since we were treating well water with turbidity of less than 1 NTU and very little organics to settle out, says Raby.
Harvest-Monrovia Water & Sewer Authority, Harvest, Ala.

FOUNDED: | 1965 POPULATION SERVED: | 45,000 SERVICE AREA: | Harvest,
(15,500 metered customers) Monrovia SOURCE WATER: | Tuscumbia-Fort Payne Aquifer TREATMENT PROCESS: | Direct ltration DISTRIBUTION: | 350 miles of pipeline SYSTEM STORAGE: | 11.5 million gallons KEY CHALLENGE: | Upgrading plant control systems ANNUAL BUDGET: | $8.5 million (plants and distribution) WEBSITE: | www.hmwater.org
WINNING WAYS
The water operations and distribution teams at the Harvest-Monrovia Water & Sewer Authority have reason to be proud: 27 awards in the past 18 years. When they win, the authoritys board gives staff members a small bonus. Achievements include: 1999-2001 AWPCA Award of Excellence for operations at its wells, 15,001-25,000 population 2002 and 2010 Award of Excellence, 25,001-50,000 population, for the Burwell Water Treatment Plant 2008 U.S. EPA Drinking Water State Revolving Fund Award for Sustainable Public Health Protection based on the Burwell plant operation 2010-2012 AWPCA Best Operated Package Plant for the Mt. Zion Water Treatment Plant 2006-2013 Optimized Plant Award from the Alabama Department of Environmental Management for both treatment plants 2009-2010 AWPCA Best Operated Distribution System award
2011-2012 AWPCA Award of Excellence, 5,001-15,000 meters, for

the distribution system The utility team hopes to keep the awards coming. Its a year-round job to keep the plants up to the standards required to keep winning, says Roger Raby, the authoritys general manager. We just say, this is what we need to do and where we need to be. Lonnie Boles, chief operator, agrees. The operators take pride in working at a plant that is tops in the state, and they have bought into the idea of working each year to be the best they can be. Raby believes the distribution systems success results from attention to the little things. We keep pumping facilities in top shape, stay on top of maintenance and keep excellent records, including a paper and electronic mapping system. Any new additions are inspected by our own people, not an outside engineering rm. We have a good grasp on what we have, where it is and how it was installed.
Lonnie Boles, chief operator
Two plants, one team

Seven full-time operators and three maintenance staff members support both water treatment plants. Besides Boles, who holds a Grade IV water operator license, they are: Grade IV operators Charles Mitchell (11 years), Greg Chappell (11 years), Troy Laxson (eight years), Burt Inman (six years), Matt Parvin (six years) and Richie Naves (ve years), and Grade II operator Keith Webster (17 years) Facilities and eet maintenance supervisor Chad Reed (Grade IV, seven years) and facilities and eet maintenance I employees Wade Hodges (ve years) and Matt Webster (two years) The Burwell plant is staffed around the clock. One operator staffs the Mt. Zion plant (two in summer) during an eight-hour shift, with SCADA system monitoring during off-hours. They rotate the day and night shift, and work seven 12-hour days, and then theyre off for seven days, says Boles. On a typical day, operators communicate with the previous shift team about any concerns, check tank levels with the SCADA system, check incoming and outgoing plant ow, and determine whether ow changes are needed throughout the day. They check chemical storage tank levels, verify chemical feed rates, check chemical pumps and pipes for leaks, and service pumps for vibration and overheating. They also check pipes and valves in the pipe gallery and chemical injection sites for any problems. They monitor raw and l-
tered turbidity and pH levels and perform lter washes and lab tests on raw and nished water samples. Team members lead plant tours for elementary and middle school students and take part in the Madison County Drinking Water Festival, held each year in May to educate children about surface water and groundwater with hands-on activities. Operators take on-site classes twice a year for their continuing education credits, and the plant holds memberships in AWWA, the Alabama Water and Pollution Control Association (AWPCA) and the Alabama Rural Water Association.
A few challenges
Boles and Mitchell were challenged with construction and startup of the Burwell plant. They were both hired to oversee the plants construction and become familiar with the area before the plant was placed in operation, recalls Raby. After startup, they received hands-on training from the equipment suppliers. We learned enough to get started, and learned the rest as we went, says Boles. Pall Corporation provided on-site training before the Mt. Zion package plant started up. After startup, we created a schedule that allowed the oating operator to work at the Burwell plant during the day, so we could rotate the day shift operator to work at Mr. Zion with the operator who trained with Pall, says Boles. Both plants are performing with no issues. We dont have very high turbidity most of the time, but it can happen if the well levels drastically change, as in drought years, says Oliver. Disinfection byproducts are rare because of the low level of organics in the groundwater. We keep disinfection byproducts in mind but have only seen a spike when we purchased water from an adjoining system, which we do in emergency conditions.
Charles Mitchell and other operators share duties that include running routine lab tests.
A major drought in 2007 caused lower-than-normal water levels in the wells. The drought lasted around 18 months, and major conditions lasted six months, says Boles. We implemented mandatory conservation in the summer of 2007, and in 2008, we drilled an additional well.
Tough times
The greatest weather challenge came in April 2011 when an EF5 tornado the highest rating on the Enhanced Fujita ROGER RABY Scale damaged the main feed from the local electric utility, leaving the Burwell plant without power for a week. We had backup generators at the plant and wells, but no power at the tanks for our SCADA system, recalls Raby. We were running blind. With no cellphone service in the area, eld employees had to rely on truck radios to report back to the plant with tank levels and other operational information. We went old school and operated from pressure readings throughout the system, says Raby. Even with houses destroyed and damaged customer connections, we did not experience any loss of pressure on the system. We all went above and beyond during that time. The team members are self-motivated. They know what to expect and are willing to go the extra mile, says Boles. Even though the community is growing more than 500 meters were added in 2013 there are no plans to upgrade the water plants. A lot of older plants have to upgrade, but newer technology was already available when we built our plants, says Raby. All our new well sites have variable-frequency drive pumps, so theyre energy efcient. The Authority plans to build a 35-acre lake to mitigate future droughts. We have the property available, and have done the preliminary engineering on it, but there is no denite construction date yet, says Raby. In the meantime, the authority is searching for new well sites. But the
Even with houses destroyed and damaged customer connections, we did not experience any loss of pressure on the system. We all went above and beyond during that time. The team members are self-motivated.
main goal is to keep providing the community with award-winning service. Says Raby, We credit the employees for their hard work and pride in providing this service, and we also give credit to our customers for holding us to a high standard. wso
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INSIDE THE WALLS

Besides clean drinking water, Mark Riggsby helps produce inmates with critical skills for a productive career when their debt to society is paid
STORY: JACK POWELL PHOTOGRAPHY: JOEL HAWKSLEY
mid noise and nonstop radio trafc, Mark Riggsby quietly tutors an inmate on the ner points of water testing and treatment. Such mentoring is part of Riggsbys mission as chief operator of the water plant at Denmar Correctional Center in Hillsboro, W.Va. His ultimate aim is to provide a career path for those paying their debt to society. Since he joined the Denmar facility in 2000, Riggsby has helped inmates get their Class I and Class II water and wastewater operator licenses and
go on to productive careers in the water industry. Those efforts, and his commitment to maintain a constant ow of clean water at the 20-year-old prison, earned him the 2013 Perkins Boynton Award (named for the states rst certied public water service operator) from the West Virginia section AWWA.
Unexpected award
I have no idea why I won the award, says Riggsby, 54. I just come
10

Inmates taught and mentored by Mark Riggsby have gone on to productive careers in the water treatment sector.
Mark wants to make sure you learn, not just memorize a bunch of facts. Hes a super instructor, very patient and concerned that you really understand the material.
DOSHIA WEBB
Mark Riggsby, chief operator, Denmar Correctional Center water treatment plant
Mark Riggsby, Denmar Correctional Center, Hillsboro, W.Va.

to work every day and do what I do. When we went to the dinner I thought we were going for classes. Nobody said anything until I got called up on stage. It really stunned me. The reality is that Riggsby was chosen for exemplary ability as an operator, exceptional responsibility and a desire to increase his knowledge of water treatment. While the plant he operates is small (serving fewer than 1,000 customers), his impact has been big. He has mentored numerous convicted felons who have gone on to gainful employment in
POSITION: | Chief EXPERIENCE: | 13
QUALITY LEADERS
OPERATOR
Operator, Denmar Water Plant years CERTIFICATIONS: | Class II Water Operator; Class I Wastewater Operator EDUCATION: | Rancho High School, Las Vegas, Nev. MEMBERSHIPS: AWWA West Virginia Section, West Virginia Water Environment Association GOALS: | Continue mentoring inmates for balance of career
11
water and wastewater operations 2004. So I brought all my notes nationwide. back from the classes I took, and I Although born in West Virhelped him pass the test, which ginia, Riggsby, whose father was wasnt easy, since West Virginia in the Air Force, spent most of his has one of the toughest testing time in Arizona and Nevada, and processes around. in Zweibrucken, Germany, where From that point on, Riggsby, he attended high school and who has Class II water and Class I excelled in wrestling, football and wastewater licenses, has focused baseball. on building his own expertise He graduated from Rancho and developing inmates skills. High School in Las Vegas, joined Sometimes that can be a chalthe Air Force and was stationed at lenge. For example, the Division Dover Air Force Base in Delaware of Corrections (DOC) requires all for four years. After being honemployees to go through the orably discharged, he went to DOC Academy, a six-week offsite New York working for Louisiana program that covers every aspect Chemical dismantling fertilizer of the correctional system, includplants, then did construction ing self-defense. In addition, work, running bulldozers and everyone must take 40 hours of backhoes, which he continued to classroom training every year in do when he came to West Virginia administrative, human resource in 1986. and legal issues. He did maintenance work at Innovation matters a tannery, was a mechanic for Riggsby also needs 24 hours BFGoodrich, did auto mechanics every two years in water and for a Toyota dealership, and did wastewater classes to keep his construction and building repair licenses up courses held in at other area businesses. For four nearby Ripley or other locations years, he worked as a jack-of-allaround the state. Those requiretrades for Stephen Coonts, the ments raised a potential stumbest-selling author of Flight of the bling block: How could a prisoner Intruder and Minotaur, handling take classes outside of Denmar for building maintenance, backhoe several days at a time? Thats work and other tasks on Coonts where Riggsbys ingenuity and 1,780-acre Deer Creek Farm in Mark Riggsby with Doshia Webb, maintenance supervisor. determination kicked in. Pocahontas County. I obtained a waiver from the When Coonts started to close state in 2008 allowing me to teach the class, he says. I teach them what up the farm, Riggsby took a maintenance and construction job in I know and work from prepared manuals, and they get hands-on experiArbovale, but saw no future in it. When he learned of an opening at Denence by helping me run our water plant. Then I give them a certicate mar, he went to White Sulphur Springs and took the state test for a buildsaying they have so many hours, and I take them to the test and bring ing maintenance mechanic position there. them back once theyre nished. I needed a steady job with good benets and retirement, he recalls. That process has worked great, according to Riggsby. Denmars sucI had been working construction and other jobs for many years and I cess stories include: wanted something permanent where I could build a good career. At the An inmate who got his Class II license in 2013 and moved back to time, I didnt realize that Id end up running the water plant. New Mexico in search of a water plant operators job Bumpy start One who works at a water plant at the Snowshoe Mountain (W.Va.) Riggsby joined Denmar in July 2000. At rst he was assigned to the ski resort area maintenance department. Then he met Curtis Pyles, who was the chief One who works at a plant in Fort Gay in Wayne County, W.Va. water plant operator and a great teacher. Yeah, a couple of guys who left as Class I operators lapsed back into Intimidated by how complex the water plant seemed, Riggsby asked drugs and crime, Riggsby acknowledges. But the other fellows have Sylvia Haney, associate warden, if he could stay in maintenance, claiming been real diligent about studying and learning how the plant works. Im he was never that great in school and was worried he couldnt handle proud that they left here with something they can use on the outside. the responsibilities. Haneys response: You were hired for the water Careers, not jobs plant and thats where youre going. Warden Mark Williamson, who has headed the Denmar Correctional On top of that, Pyles was getting ready to retire, so Riggsby needed to Center since 1998, sees Riggsby as a major asset: Marks mentoring helps learn the job pronto. So, somewhat reluctantly, he learned the business, the inmates go out and make a career for themselves, rather than the typand two years later earned his operators licenses for water and wastewaical path of working at a car wash or ipping burgers. He gives them the ter. At the time, Denmar had an inmate who had been incarcerated 19 tools to succeed in jobs in water systems throughout the country because years and had failed the operators test once. theres always a need for good operators. He could relate to me, says Riggsby, who became chief operator in
12
Beyond teaching, Riggsbys duties include basic plant operations, maintenance and housekeeping tasks.
SMALL-TOWN CONNECTIONS
Mark Riggsby enjoys his career as a water operator at Denmar Correctional Center and his ability to contribute to its host community of Hillsboro, W.Va., population 260. Named after pioneer John Richard Hill, Hillsboro is best known as the birthplace of Nobel Prize-winning author Pearl S. Buck. With deep roots in the community, Riggsby has helped out at the communitys wastewater treatment facility and its small water plant, which pumps out of a well. His wife, Louanne, is secretary to the warden at the prison; his mother lives in nearby Arbovale. His brother is a registered nurse in the emergency room at Pocahontas Memorial Hospital, and his sister-in-law is a registered nurse at an area nursing home. His son, Chad, and family live in Toano, Va.
Water ows in to the mix chamber.
Beyond his mentoring, Riggsby clearly qualies as a good operator no mean feat considering that the water plant dates back to the 1950s. Denmar was built in 1917 as the state tuberculosis hospital; in 1957 it was converted to a state hospital for the chronically ill. It closed in 1990 and was then converted to a prison in 1993. A building project completed in 2000 included an industries/vocational building. The water plant pumps between 70,000 to 80,000 gpd, and uses a fairly simple system of pumps and conventional gravity-fed, multimedia (anthracite, sand, garnet and gravel) lters. Riggsby and Doshia Webb, who joined Denmar three years ago as a maintenance supervisor and now works as his assistant, pump water from the Greenbrier River into a mix chamber. From there, it goes into a sedi-
ment basin where they add a polyaluminum chloride coagulant, DelPAC 2020 (USALCO). Once chlorinated, the water is gravity fed over the lters and through the media. It is emptied into another clearwell and then pumped up to two tanks on top of a nearby hill. Each week, Riggsby and Webb do two manual backwashes with rakes, pushing the water through the lters and removing debris. The water they produce for Denmars 216 male inmates, 87 staff and 20 female federal prisoners (housed in a separate leased facility) meets state and federal requirements for lead and copper, VOCs, TOC, nitrates and other parameters. It has 0.02 NTU turbidity, when 0.3 NTU is the exceedance level mandated by the U.S. EPA. The plant has had no violations since Riggsby has been chief operator, nor have there been any water-borne disease issues like those that have affected correctional centers in California, Florida and New York, where inmates have sued under the Eighth Amendment to the U.S. Constitution, which prohibits cruel and unusual punishment. Riggsby, Webb and an inmate also handle wastewater treatment. That includes quarterly testing for BOD, fecal coliform and solids, chlorinating and dechlorinating, and operating a lagoon that has a 50,000 gpd capacity. They keep the lagoon clean; Riggsby persistently sprays an herbicide to address a persistent duckweed problem the lagoon encountered in 2013. (Continued on page 15)
13
TECHNOLOGY DEEP DIVE

1
1. The horizontally oriented cylindrical drum made of high-density polyethylene mesh allows liquid to drain as the solids travel through. 2. The drum thickener can achieve volume reduction up to 90 percent.
PHOTOS COURTESY OF ALFA LAVAL
The new design increases solids load capacity by up to 30 percent within the same footprint. There are three models of the G3 in capacities from 15 gpm to 700 gpm. They t the exact same footprint as the previous versions, the largest of which has 500 gpm capacity. Both the new and previous versions can achieve volume reduction up to 90 percent.
wso: What determines the actual volume reduction these units can achieve in a given application? Fernandez: That is largely determined by the type of sludge. The results can differ with sludge from a drinking water plant, a wastewater treatment plant or an industrial process. Williams: How quickly the product drains and how much volume reduction you get depends on factors like whether the material comes from surface water or groundwater, and on the solids concentration going in. If you feed at 2 or 3 percent solids, getting 90 percent volume reduction is more challenging than if you feed at a half to one percent. wso: For what kinds of sludges is this equipment suitable? Williams: It is suitable for almost any material that you can treat with a coagulant or occulant to enable separation. Its for any relatively dilute slurry where there is a need to reduce the volume before storing, further treating or transporting. wso: Mechanically speaking, how does this technology remove water from sludge? Williams: There is a horizontally oriented, cylindrical drum made of a high-density polyethylene mesh. Internal to that is a conveyance device. As you feed the sludge in and rotate the drum, liquid drains the length of the drum through the polyethylene screen. The solids travel inside the drum to the other side and are discharged as thickened sludge. Fernandez: The typical screen mesh size is 0.6 to 1 mm. The screens need no operator attention. A spray bar controlled with a timer sprays water on the screen to keep it clean when needed. The spray frequency is set at the time of commissioning; the customer can also adjust it to suit changing conditions. The screens last for many years, and if they do need replacing, the cost is very low. wso: What other advantages does this equipment have? Fernandez: It is easy to service and is essentially maintenance-free. The cover is hinged so that it is very easy to open for service maintenance. All sprays and splashing are contained within the unit. It operates quietly. Power consumption is very low at about 7 amps for a medium-sized
More Water Out

Drum thickeners from Alfa Laval offer substantial improvement in volume reduction and major savings on handling and transportation
BY TED J. RULSEH
S
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ludges are a fact of life in water treatment; the key is to handle them efciently and cost-effectively. A major part of that is volume reduction, which can substantially reduce handling, storage and transportation costs. Alfa Laval now offers the ALDRUM G3 drum thickener, designed to provide more thickening capacity in the same footprint as the previous version and with lower operating costs. Representatives of the companys Environment Market Unit Alfredo Fernandez, business manager for the Americas, and Keith Williams, vice president of municipal waste talked about the technology in an interview with Water System Operator.
wso: What was the motivation for this new thickener design? Fernandez: The G3 is an improvement on the rst edition of the ALDRUM thickener.
(Continued from page 13)
Super instructor
Webb, who has a masters degree in aquatic biology from Marshall University and a Class II water license, calls Riggsby a super guy to work with and praises his knowledge and conscientiousness. She also credits his ability to teach water management as big help to her and to the inmates he mentors. Mark wants to make sure you learn, not just memorize a bunch of facts, says Webb, who was a magistrate and a game warden earlier in her career. Hes a super instructor, very patient and concerned that you really understand the material. Thats important, since operating a water plant isnt as easy as people think. When you get your certication, its not just for this little plant. It may be for a big plant where you treat for certain chemicals or take certain chemicals out of the water. Were lucky we dont have to do that because the Greenbrier River is pretty clean.
ANALYTICAL INSTRUMENTS
AMI Codes-II CC
Continuous Measurement of Free, Combined and Total Chlorine

Measurement is based on DPD method (ISO, ASTM). Integrated pH-measurement with temperature compensation. Applicable for water containing additives like cyanuric acid. Greatest long-term stability by automatic zero point adjustment before every reading. Sample flow and reagent level monitoring. Add-on module for automated chemical cleaning of flowthrough cell and photometer. ...ask for technical documentation or check our homepage
Yeah, a couple of guys who left as Class I operators lapsed back into drugs and crime. But the other fellows have been real diligent about studying and learning how the plant works. Im proud that they left here with something they can use on the outside.
MARK RIGGSBY
www.swan-analytical-usa.com
SWAN ANALYTICAL USA, Inc. 225 Larkin Drive Unit 4 Wheeling IL 60090
Phone 847 229 1290 Fax 847 229 1320 info@swan-analytical-usa.com
It is suitable for almost any material that you can treat with a coagulant or occulant to enable separation. Its for any relatively dilute slurry where there is a need to reduce the volume before storing, further treating or transporting.
KEITH WILLIAMS
with 150 gpm capacity. We have also seen polymer consumption reduced on the order of 5 to 10 percent as compared to previous designs.
More impressive is that Riggsby works under challenging conditions. Soon after he arrives at 8 a.m., he contacts Control and asks them to send down the inmate who is helping him. Security does that and pats the inmate down. Inmates are rigorously screened for what the warden calls aptitude and attitude to make sure theyre interested in working at the water plant and can master the math, science and mechanical skills. Riggsby then drives the inmate over to the water plant. They get it up and running and log data into the computer. Every 15 minutes they record nished water turbidity. They also perform a battery of tests chlorine (pre and post), iron, pH (raw, nished and settled) and alkalinity (raw and nished) at specic times throughout the day. Early in his shift, Riggsby goes up on the hill and checks the water tanks, then heads over to the wastewater lagoon. In between tests, he tries to get in some teaching from the manuals or do some hands-on work with the lters or pumps. He leaves the plant at 3:50 so he can take the inmate back up to the prison for head count by 4:30.
wso: What accounts for the lower polymer consumption?

Fernandez: The unit is designed for gentle treatment of the sludge. When you prepare the sludge with polymer, you create ocs. If you shear those ocs or mix them in a violent manner, they break, and the polymer used to form the ocs is partially lost. Our technology treats the ocs very gently, and so polymer consumption is reduced. Williams: The new design takes a lot of turbulence out of the feed zone. Basically, we increased the volume of the feed chamber and slowed the velocity down. We also modied the intake in the drum and took the agitator out of the oc tank. We now use inline mixing to blend the slurry and the polymer. Thats gentle treatment, and it also reduces power consumption and overall cost.
A different environment
Working for the prison is different, Riggsby says. We have to account for every little thing. For example, when I get chemicals in, I have to enter them into a logbook. And if I move the chemicals from the cabinet in the lter room, I have to record that. Every movement is documented, per American Correctional Association standards. We need to make sure materials are accounted for from one location to another at all times. Its the mentoring he nds most rewarding. That includes working with an inmate, 56, who let his Class II license lapse 10 years ago, which means he has to pass the operators test again. Riggsby refreshes him on math and water operations. Hes condent the man will get his license back and have a decent life when he gets out in a few years. Water is a great career, Riggsby says as FEATURED the radio sounds. You never think about it, but PRODUCTS you cant live without it. I hope to be here for a FROM: long time to come. Everybody is great to work with. USALCO Its a good atmosphere and people I like work410/354-0100 ing with. I dont even think about retiring. wso www.usalco.com
wso: Are demonstrations of this technology available? Fernandez: Yes. Customers appreciate how effective these machines are when they see them in operation. We have pilot units that we can use to demonstrate the technology on the prospective customers actual slurry. Most orders for the equipment are generated by demonstrations. wso
15
BRIGHT IDEAS
End to End
A complete automation system helps a Philippines city improve control over water pumping and distribution and drive down operating and maintenance costs
BY CRAIG CORREIA
Right idea
The rst step was to understand overall and in detail the districts main concerns about the water supply, emphasizing a technical solution that would optimally meet all requirements. Festo planning engineers knew the engineering phase would dene the entire projects efciency.
he fully automatic interaction of water supply and water distribution ensures efcient monitoring and control of the amount of water distributed according to consumers needs and available resources.
A distributor valve equipped with a quarter-turn actuator DAPS 8000 regulates the supply of water to consumers.
An analysis of the situation led to the concept of real-time condition monitoring and a fully automatic water supply system that would supply eld signals about the status of the pumps and their water pressure wirelessly via remote I/O units to the central control room. The same system would be used for the fully automatic control of the feed pumps. After the ACWD agreed with the concept details, Festo started implementation. The rst question was how the eld signals would be transferred from the feed pumps. Cables were not feasible because of the distances involved and the cost. The answer was therefore wireless communication. But which transmission method? To avoid delays in data transmission, essential to real-time condition monitoring, the choice fell to WLAN technology with RFID. The wireless link makes all relevant data from the periphery available in the central process control system at all times.
A communication solution also had to be found to integrate water catchment and water distribution to consumers into the process. In this case, cables were feasible, since the distances to the distribution valves were short. With this solution in place, all major data ows into the central process control room around the clock, providing an accurate overall view of the water supply situation in real time. The plant manager can see the system status at a glance and take action if necessary, although with the fully automatic control system that is rarely necessary.
High efciency
Each of the eight feed pumping stations is equipped with the automation platform CPX as a slave. Antennas send the data collected by the CPX to the central control room for processing by a Festo controller CPX-CEC in the role of a master PLC. Water distribution in the booster station is carried out using pneumatic quarter-turn actuator DAPS 8000
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PHOTOS COURTESY OF FESTO AG & CO. KG
t is only about 12 miles from Angeles to the Philippines volcano Pinatubo. If an eruption is imminent, the citys 200,000 inhabitants usually can tell days before by the smoke columns rising into the sky. But until recently, another fact, less threatening but important to the citys infrastructure, was not visible from a distance the status of the water supply. To determine the status of its feed pumping stations, distributed over a radius of 14 miles, the central control room of the state water supplier, Angeles City Water District (ACWD), had to send staff every day around the clock to switch the pumps on and off and inspect them. This cost signicant time and money, and it meant the central water reservoir often lled to overowing. To solve the problem, the ACWD installed a process automation solution from Festo that increased water supply reliability for the city of Angeles. The technological heart of the system is real-time communication between the feed and distributor pumps and the central process control room. Festo handled the entire project, from development through to purchasing, installation and commissioning.
PRODUCT: | Automated MANUFACTURER: | Festo USER: | Angeles
pumping and distribution control
City Water District, Philippines pumping stations BENEFITS: | Cost savings, system reliability
APPLICATION: | Feed
neering and implementation with products from a single source. There was no need to worry about deliveries and installation on site. Extensive tests guaranteed the systems ability to operate correctly and handle the required load. In addition, commissioning was faster. Visualization software in the central process control room, programmed by a Festo engineer, meant that the system could be congured precisely to the utilitys needs. The automation solution greatly simplied water supply control and monitoring. Real-time condition monitoring gives ACWD signicantly higher plant availability and lower maintenance costs. It also prevents the uncontrolled overowing of the central reservoir, saving valuable water resources.
All data from all the feed pumps to the distributor pumps is collated and evaluated on the central computer.
with a positioner. The fully automatic interaction of water supply and water distribution ensures efcient monitoring and control of the amount of water distributed according to consumers needs and available resources. The project with ACWD illustrated the advantages of project engi-
ABOUT THE AUTHOR Craig Correia is head of process automation in the United States for Festo, a supplier of pneumatic and electrical automation technology headquartered in Esslingen, Germany. He can be reached at craig.correia@us.festo.com. wso
17
A Look at Everything Water

The American Water Works Associations ACE14 will showcase the most innovative products and services from all aspects of the water industry
BY CRAIG MANDLI
verything water will be under one roof in June, as the AWWAs 2014 Annual Conference & Exposition (ACE14) comes to Boston, Mass., June 8-12. Hundreds of exhibitors will showcase the newest and most innovative products and services: from pipes to valves, meters to hydrants, engineering services to tanks, membrane ltration systems to laboratory equipment, security to wastewater, and more. Heres a look at just some of the products and services to be featured.
ACE14 PRODUCT PREVIEW

The design creates a monolithic tank structure with minimal corrosion points, extending the life of the interior coating and protecting contents from rust and contamination. The welded steel tank provides a canvas for a painted exterior that can blend into its surroundings or serve as a community landmark. 803/359-4173; www.shertank.com.
Sure Grip concrete protective liner from Agru America provides long-term corrosion prevention for the construction and rehabilitation of concrete containment and transmission systems. It has high backpressure and pullout resistance, requires low maintenance, eliminates exltration and inltration, and has high chemical and mechanical resistance. 800/373-2478; www.agruamerica.com.
Tanks, Structures, Components 1 Agru America Inc.
storage tanks and equalization tanks, with capacities from 40,000 gallons or less to 50 million gallons and more. Tanks are constructed using a cylindrical concrete wall placed in permanent compression. Multiple tank designs are available to withstand seismic activity, extreme climates and severe site conditions. They can be buried or partially buried to support operation systems or for aesthetics. 855/368-2657; www.dntanks.com.
7 Hydro Gate
4 ECC LLC
2 AMERICAN Flow Control
Control are available in 16- to 60-inch sizes for use in potable water, sewage and re protection systems. They have a rated working pressure of 250 psig with zero leakage and provide an unobstructed waterway. They have positive joint restraint with no restraining hardware. They have no point loads and require no digging into the connecting pipe wall. They offer an even distribution of thrust loads, making them suitable for installation near structures where differential settlement may occur. Their restraining components are protected by a bell socket. 800/3268051; www.american-usa.com.
Prestressed concrete tanks from DN Tanks are designed and constructed to AWWA D110 standards. They are used for the storage of potable water, wastewater, chilled water and other liquids, and as digesters, primary and secondary clariers, sludge
Series 2500 ductile iron resilient wedge gate valves with ex ring ends from AMERICAN Flow
Floating bird ball blankets from ECC LLC (Environmental Controls Company) provide an effective solution to difcult liquid storage problems. Hollow plastic balls placed onto the surface of a liquid automatically arrange themselves into a close-packed formation to cover 91 percent of the surface area. 910/245-2241; www.eccllc.us.
3 DN Tanks
FTC FRP Panel-Type Tanks from Fiber Technology Corporation comply with AWWA D121-12, CSA B126 and NSF 61 with Annex G (no lead) certication. Tanks are available up to 2.5 million gallons, require little maintenance, and have smooth surfaces that help keep water clean. They require no coatings or liners, are corrosion resistant and assemble on site in days with a low-prole design that helps avoid neighbor complaints. 703/339-9605; www.berteccorp.com.
5 Fiber Technology Corporation
The stainless steel slide gate from Hydro Gate combines the features of a cast-iron slide gate with the economy of a fabricated slide gate. The gate, frame, wedges and guides are constructed of durable and corrosion-resistant 304 or 316 stainless steel. The seal assembly, wedge system and resilient ush bottom seal provide low leakage in seated and unseated conditions. The zero leak rate exceeds AWWA C501 leak rate standards. 800/678-8228; www.hydrogate.com.
8 Johnson Controls
design exibility, safety and low cost of ownership.
Knuckle umbrella roof (KUR) welded steel storage tanks from Fisher Tank Company offer
6 Fisher Tank Company
wastewater treatment facilities, including pumping and aeration improvements, facility retrots and renewable energy solutions such as digester gas recovery and solar power. Leak detection services, automated meter reading (AMR) technology, accurate meter sizing and typing and water loss control measures combine to provide upgrades necessary to keep plants operating at their peak. Innovative nancing means upgrades can be paid for over time with money from guaranteed energy savings. 866/392-6487; www.johnsoncontrols.com.
Johnson Controls offers integrated energy and water efciency enhancements to water and
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9 PolyProcessing Company
In the Integrally Molded Flanged Outlet (IMFO) tank system from PolyProcessing Company, the ange is molded while the tank is being formed, making it a stress-free part of the tank. Since the ange is at the bottom of the tank, full drainage is achieved below the tank knuckle radius, eliminating the need to enter the tank for cleaning. Onepiece construction enhances long-term performance. 866/590-6845; www.polyprocessing.com.
Series 22 and FC22 Epoxoline 100 percent solids epoxy lining from Tnemec Company provide
12 Tnemec Company
10 Superior Tank Co.
thick-lm protection in immersion service, while special curing mechanisms allow the tank to quickly return to service. With more stringent standards being placed on extractables in drinking water, these products are formulated in accordance with NSF/ANSI Std. 61 and conform to AWWA C 210 standard, for application in ground storage and elevated water tanks. 800/863-6321; www.tnemec.com.
lished in 1959, is dedicated to providing public health and safety services worldwide. It follows strict testing standards to ensure that all products and chemicals that contact drinking water meet or exceed the levels considered safe for public health. 630/505-0160; www.wqa.org.
Treatment and Filtration 15 AWI
from Superior Tank Co. are available in sizes from 10,000 to 5 million gallons and are designed to meet AWWA or NSF standards. Modular bolted steel tanks are manufactured in the main facility in California, then shipped via standard shipping container. Tank kits arrive complete with hardware and ttings, reducing erection time. For tanks over 2 million gallons, the company can manufacture and install conventional welded tanks. 800/221-8265; www.superiortank.com.
Steel tanks for water and wastewater storage
Sampling and Laboratory Analysis

Second Generation ATP test kits from LuminUltra Technologies are an accurate, comprehensive and portable solution for biological monitoring and control in water systems. The test provides total microbial activity within 5 minutes of sample collection to troubleshoot microbiological contamination on the spot. When combined with the PhotonMaster luminometer and LumiCalc software, the kit offers a complete microbiological testing solution. 506/4598777; www.luminultra.com.
13 LuminUltra Technologies
The stainless steel Phoenix underdrain system from AWI has a low-prole design and bolts together for easy installation. The direct retention system eliminates the need for gravel to support the lter media, so there is no loss of lter media from a disturbed gravel bed. Each air and water orice is sized using specialized software, assuring uniform distribution throughout the lter. It has a separate air and water channel, eliminating wave action in the laterals and air header. 801/566-1700; www.awilter.com. The neXt single-component, nonhazardous, in situ ltration media cleanser from Blue Earth Labs is a dry formulation that immediately restores the lterability of media, improving performance and extending life. It cleans media in place, minimizing equipment downtime and lowering operations and energy costs. The in situ treatment reverses lter degradation by removing scale, biolm and other contaminants. It can be applied in dry form or pumped with slurry, allowing water utilities to treat media after initial laboratory testing determines product dosage. 800/259-4456; www.blueearthlabs.com. (continued)
Blue Earth Labs
11 Tank Connection Afliate Group
tank with geodesic dome in Guam. The tank is built to withstand 170 mph winds, measures 98 feet in diameter by 27 feet in height, and holds 1,483,900 gallons. The company designs, fabricates and installs all types of steel storage containment systems, including bolted RTP, eld-weld, shop-weld, and hybrid tank construction. 620/423-3010; www. tankconnection.com.
custom tanks such as this potable water bolted RTP
Tank Connection Afliate Group manufactures
The Gold Seal Program from the Water Quality Association is accredited by the American National Standards Institute (ANSI) and Standards Council of Canada (SCC) for testing and certication to NSF/ANSI standards. The program, estab-
14 Water Quality Association
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The SedVac sediment dredge system from Brentwood Industries cleans basin oors by removing the compression zone layer of biosolids. The systems triangular header wings with a 4-inchhigh intake across the leading edge of each header signicantly reduce clogging. The device can handle solids loadings up to 3 percent and provides a solution for plants that need to increase capacity without building new tanks or making large-scale alterations. 610/374-5109; www.brentwoodindustries .com.
16 Brentwood Industries
Feeder from Eagle Microsystems uses a direct
drive to ensure optimum performance and durability in harsh environments. With no external gears, pulleys, chains, belts or lubrications, it is userfriendly and low maintenance. Chemical feed is controlled by electronic SCR speed control for accuracy and control. It is customizable to t any process. 610/323-2250; www.eaglemicrosystems. com.
than 0.02 mg/L, or in potable water to remove TOC and turbidity. The ultraltration membrane system is an outside-in, PVDF pressurized system. 919/677-8310; www.krugerusa.com. The GridBee system with oating spray nozzle from Medora Corporation removes trihalomethanes (THMs) from potable water storage tanks and clearwells (0.2 to 150 mg). Scalable systems include four standard sizes, easily installed through a 24-inch hatch. The long-life nozzle and intake treat all incoming water and minimize THM formation downstream. 866/437-8076; www.medoraco.com. Olin Chlor Alkali Products supplies chlorine and sodium hypochlorite (bleach) for drinking
23 Medora Corporation
20 Evoqua Water Technologies
17 Calgon Carbon Corporation
with an affordable monthly or quarterly payment plan for adding granular activated carbon (GAC). The program allows utilities to spread the cost over a number of years. GAC works in existing media lters, requiring minimal modications to water facilities. The company can also supply engineered adsorption systems as part of a PWS plan. The units offer a minimal footprint and can be used in various congurations to meet treatment objectives. 800/422-7266; www.calgoncarbon.com.
Calgon Carbon Corporations Potable Water Service (PWS) program provides municipalities
The OSEC B-Pak automated, prepackaged onsite hypochlorite system from Evoqua Water Technologies (formerly Siemens Water Technologies) is designed for fast and economical installation, safe operation and easy maintenance. It is available in capacities from 65 to 260 pounds per day and in higher-capacity units up to 1,500 pounds of equivalent chlorine per day. It generates a greater than or equal to 0.8 percent sodium hypochlorite solution through the electrolysis of brine, consuming only water, salt and electricity. The system eliminates transportation and storage of liqueed chlorine gas or commercial sodium hypochlorite solutions. 978/614-7111; www.evoqua.com.
24 Olin Chlor Alkali Products
water and wastewater disinfection and purication. The bleach is highly competitive with on-site bleach generation, ultraviolet, ozone and other technologies. 423/336-4870; www.olinbleach.com.
Packaged water treatment plants using Dissolved Air Flotation (DAF) from Corix Water Systems treat lake and reservoir water high in color, algae and turbidity, as well as cold waters and waters high in iron and manganese. Plants are custom-designed and can treat capacities up to 1,400 gpm per train. Multiple trains can be combined for higher ows. They reliably achieve less than 0.1 NTU turbidity and 2.5-log, multi-barrier protection against Giardia and Cryptosporidium. 800/5008855; www.corix.com.
18 Corix Water Systems
AquaSorb 6300 high-activity granular activated carbon from Jacobi Carbons is designed for
21 Jacobi Carbons
treatment of surface water and groundwater for taste and odor reduction, removal of disinfection byproduct precursors, and adsorption of volatile organic compounds. The product is compliant with AWWA B604 and ANSI/NSF 61 standards for drinking water treatment. 215/546-3900; www. jacobi.net.
The LPD-250A dechlorination device from Pollardwater treats potable water with 4 ppm or less chlorine. The feed tube is lled with LPD-CHLOR tablets (sodium sulte) or Vita-D-Chlor tablets (ascorbic acid) to neutralize potable water during ushing operations. When using LPD-CHLOR tablets, the device consumes about one tablet per 2,500 gallons. The aluminum unit weighs 17 pounds and can safely ush directly from a re hydrant or attach to a hose to direct the discharge away from trafc or into a stormwater system. 800/437-1146; www.pollardwater.com.
Water ltration media from Red Flint Sand and Gravel contains sub-angular glacial deposit material containing less than 1 percent acid soluble impurities. It is washed, kiln dried, and screened,
25 Pollardwater
22 Kruger USA
19 Eagle Microsystems
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The stainless steel volumetric Dry Chemical
The ACTIFLO MEM process from Kruger USA combines a high-rate clarication system followed by an ultraltration membrane system. It can be used in wastewater to reduce phosphorus to less
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and contains high-quality silica sand. It meets AWWA B100-09 Standard and has ANSI/NSF Standard 61 certication for quality and purity. It offers high turbidity entrapment and particulate holding capacity and has size uniformity. It improves particle removal and maximizes water ow for greater lter run time. 800/238-9139; www. redint.com.
room and eliminates the need for a scrubber. It provides safety, reliability and trouble-free maintenance. 800/543-6603; www.tgotech.com.
Process Instrumentation
The PearlSense T254 UV-LED transmittance monitor from Aquionics Inc. measures percent UV
33 Aquionics Inc.
30 Tonka Water
27 seepex
Disinfection chemical metering packaged skid systems from seepex eliminate engineering,
procurement, assembly and commissioning of owcontrol systems. Systems can be used in a wide variety of dosing and water treatment applications. Skids can be wall or oor mounted and are delivered complete with controls and all necessary chemical-resistant components. Self-priming NSF/ANSI 61 certied metering pumps assure precise dosing without pulsation or vapor lock. The system handles pressure up to 350 psi and ow rates from 0.02 to 100 gph, and has turndown capability of 60:1. 937/864-7150; www.seepex.com.
The Simul-Wash backwash system from Tonka Water uses air and water simultaneously at sub-uidized rates to backwash granular lter media. A collector enables the air and water backwash cycle to continue indenitely without media loss, resulting in efcient lter cleaning and prolonged lter runs. It can be integrated into new and existing treatment systems. 763/559-2837; www. tonkawater.com. The TrojanUVSwift SC UV disinfection system from TrojanUV incorporates energy-efcient, lowpressure lamps to treat ow rates of 2 gpm to 16 mgd. Systems are built to provide reliable performance, simplied maintenance and reduced operating costs. They have a hydraulically optimized, L-shaped reactor, high-intensity amalgam lamps and optional automatic or manual sleeve wiping. 519/457-3400; www.trojanuv.com.
transmittance (UVT), an indication of changes in water quality. It uses a single UV-LED lamp and sensor, eliminating drift. It provides low operating cost and ultra-long lamp life with near-zero warmup time and a small installation footprint. The mercury-free device can be used in congurations from hand-held battery operation, to in-process installation in a pipe, to mounting on a bracket in an open channel. 859/341-0710; www.aquionics.com.
31 TrojanUV
34 ASA Analytics
The ChemScan mini oP ortho-phosphorus monitor from ASA Analytics reduces the chemical costs of sequestrant feed control in a water treatment plant or phosphorus removal in a wastewater treatment plant. It has a long-life LED light source and large ID sample tubing to eliminate plugging. It needs only quarterly service for reagent changeout and provides detection down to 0.03 mg/L. 262/717-9500; www.asaanalytics.com.
BEACON Advanced Metering Analytics (AMA)
The Lightnin Series 10 mixer for ash/rapid mixing and occulation service from SPX has range and efcient single- and double-reduction gear reducers. Several motor options are available. The unit is easy to install and service, is designed with AGMA gear and L-10 bearing life, and requires minimal maintenance. Reliability and safety are assured with OSHA-compliant guards. A dry well with immersion oil bath provides lubrication at all operating speeds. 585/527-1623; www.spx.com/en/ lightnin/.
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29 TGO Technologies
The AltaPac ultraltration membrane treatment package system from WesTech Engineering can process ows up to 100 gpm on surface water and 180 gpm on groundwater and can be upgraded by installing an additional module and changing the ow setpoint. Systems are fully functional, selfcontained skids that have all of the features and benets of a full-scale AltaFilter, including automated operation and daily integrity tests. 801/2651000; www.westech-inc.com.
32 WesTech Engineering
35 Badger Meter
The ChlorTainer total containment system from TGO Technologies processes chlorine gas and is considered passive for RMP considerations. It can be easily installed outdoors or in a ventilated
from Badger Meter combines an analytic software suite with ORION AMI technology to provide greater visibility and control over water utility management. It uses a managed solution approach, twoway communications, and xed and cellular networks, to deliver an end-to-end solution. Builtin infrastructure management services and endpoint upgrades eliminate maintenance and technology concerns, allowing utilities to focus on their core competency. Built-in consumer engagement tools help enhance customer service, increase satisfaction and reduce costs. 800/876-3837; www. badgermeter.com. (continued)
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36 Blue-White Industries
The Sonic-Pro S4 hybrid ultrasonic owmeter from Blue-White Industries has no moving parts and no internal liners. Inline pipe-ttings make it easy to install, with nothing to adjust. It uses either Doppler or Transit Time methods and is compatible with clean and dirty uids. Optional communication protocols include Industrial Ethernet, Probus and Modbus. Data logging les can be downloaded directly to a USB memory stick or though communications protocol. It has dual relays for rate alarms, total alarms or proportional feed control. 714/8938529; www.blue-white.com. The Telemetry Control Unit (TCU) pump controller from Data Flow Systems combines automated pump control with SCADA communications for xed-speed and VFD applications. It has an intuitive operator interface and an expandable I/O interface, and no PLC knowledge is required. The HOA switches are fail-safe and remain functional even with loss of power. SCADA-ready with open Modbus RTU and ASCII protocols, it is available with integrated radio, networking, autodialer or Verizon cellular. 321/259-5009; www.dataowsys.com.
39 Data Flow Systems
is being used and how much remains in a tank. It allows readability to 0.1 pound per kilogram, and is available as a single- or dual-channel unit. Housed in a NEMA 4X enclosure, it offers protection against harsh environments. All functions are menu driven and conguration changes are done through the keypad. It comes standard with 4-20 mA outputs for remote monitoring through a PLC or SCADA system. Level alarm relays are also available. 800/8936723; www.forceow.com.
43 Hach Company
37 Capstone Metering
40 Esri
The IntelliH2O water meter from Capstone Metering is designed as an integrated system that supports long-term sustainability. It meets AWWA standards within the 7.5-inch specication and has a rechargeable battery system, ball valve for on/off control and remote operation from the ofce, cellular communication via Verizon Wireless directly from each meter to the cloud, and integrated pressure and temperature sensing alarms to isolate potential leaks. 972/446-1700; www.intelli-h2o.com.
The ArcGIS integrated multidepartment platform from Esri helps operators manage, plan, analyze, map, monitor and communicate from one complete technology platform. It allows operators to visualize information in the form of interactive, web-based maps, reports and charts. They can share select data with staff and stakeholders, analyze it for planning, maintenance and compliance, and integrate data with other systems. 800/447-9778; www.esri.com.
The BioTector B3500C TOC analyzer from Hach Company has two-stage, advanced oxidation technology and requires maintenance only twice a year for standard items like reagent replenishment, pump tube replacement and calibration. It monitors TOC continuously to provide the data needed to maintain the required TOC removal percentage without overfeeding coagulant. 800/227-4224; www.hach.com.
The X144 e-FlowMeter vortex-shedding insertion owmeter from CLA-VAL can be retrotted into a CLA-VAL Control Valve to capture ow data without installing an inline meter. The X145 e-Display works in tandem with the owmeter to provide local display of ow rate, pressure and valve position. The e-Display is SCADA compatible, has customizable units and is simple to program. Both the owmeter and the e-Display can be operated using the X143IP power generator, which uses the hydraulic energy in distribution system piping to generate up to 14 watts without tying into the power grid. 800/942-6326; www.cla-val.com.
38 CLA-VAL
The TriCorr Touch correlator from Fluid Conservation Systems uses information gathered from acoustic leak noise sensors placed at intervals along a pipeline to identify and locate leaks in a water distribution system. An automated lter intelligence system runs 55 lter combinations on the correlation data to accommodate different pipe materials and sizes, allowing it to check the quality of the results and optimize lter settings until the clearest and most accurate result is presented. A VGA touch screen with high-contrast mode provides clear visibility in bright sunshine. 800/531-5465; www.uidconservation.com.
41 Fluid Conservation Systems
The Testomat 2000 online eld-measuring instrument from Heyl Brothers North America ana-
44 Heyl Brothers North America
lyzes feedwater hardness or other parameters such as alkalinity, chlorine, polyamines, chromate, iron or others on a quantity- or time-controlled basis. It helps facilities implement efcient online waterquality monitoring technology in boilers, cooling towers, and other process water treatments to prevent lime scale buildup and associated energy and maintenance costs. 312/377-6123; www.heyl.de/en/.
45 HF scientic
42 Force Flow
The SOLO G2 digital weight indicator from Force Flow, when combined with a scale or ultrasonic sensor, offers a way to see how much chemical
The AquaSelect multi-input process analyzer from HF scientic has a user-friendly interface and easy-to-use menus and uses up to four inputs or parameters to meet the needs of complex process operations. It is compatible with a wide range of analog and digital sensors, including the AdvantEDGE series of measurement probes. 888/203-7248; www.hfscientic.com.
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46 Itron
meter data into actionable intelligence. With a data store optimized for analytics, business intelligence dashboards, and water-utility-specic analytics, it helps water utilities improve operations and asset management. It addresses the challenges of aging infrastructure, increased demand and nonrevenue water. The program provides revenue protection, district metering, ow analysis, and trending and forecasting modules to help utilities better manage the delivery and use of water. 866/374-8766; www. itron.com.
Itron Analytics for water helps utilities turn
ered converter provides a 15-year battery life. It is a replacement for aging mechanical meters where power is not available. 800/356-9464; www.us.krohne.com.
50 Master Meter
47 iWater
The infraMAP GPS-guided mobile GIS from iWater allows seamless data collection and updates to utility asset management programs. The easy-touse software is geared toward eld crews and does not require GIS experience. It brings together eld crews, management, GIS and engineering. It includes red-lining, one-click reporting, isolation traces, asset inspection forms and work history records. 877/482.5834; www.iwater.org.
The Octave water meter from Master Meter has a solid-state design that eliminates moving parts and mechanical wear. A high sample rate analyzes ow often to ensure consistent accuracy across wide ow ranges. The unit is sensitive enough to measure water use and micro-leaks at 1/16 gpm on a 4-inch commercial meter. Its compact design lowers installation costs and eliminates a need for a strainer. Standardized communication protocols provide compatibility with most current AMR/AMI systems. 817/842-8000; www.mastermeter.com.
suitable for analyzing ultrapure to highly contaminated samples of wastewater, brine water and drinking water. In PC-controlled and stand-alone versions, they have a wide sample range of 4 g/L to 30,000 mg/L and use the 680-degree C combustion catalytic oxidation method. They have automatic sample acidication and sparging and automatic dilution that reduces sample salinity, acidity and alkalinity. They can be combined with the SSM5000 solid sample combustion unit to analyze large particles, solids, soils and sludge. 800/477-1227; www.ssi.shimadzu.com.
TOC-L laboratory total organic carbon analyzers from Shimadzu Scientic Instruments are
53 Shimadzu Scientic Instruments
The LEO 3 intelligent transmitter with digital display from Keller America provides a local display and 4-20 mA output for connection to PLCs, process meters and SCADA systems. It is available in pressures up to 15,000 psi and in a choice of 1/4-inch NPT or G-series 1/4-inch pressure connections. 877/253-5537; www.kelleramerica.com.
48 Keller America
The HVT venturi meter from Primary Flow Signal is engineered for accuracy and reliability. It is available in a variety of congurations, including a cast-iron pressure vessel, fabricated (welded) metal pressure vessel, plastic insert style, welded insert and welded-in pressure vessel. It has repeatable plus-or-minus 0.25 percent lab-calibrated accuracy and a stable linear coefcient of discharge. 401/4616366; www.primaryowsignal.com.
51 Primary Flow Signal
54 Spire Metering Technology
52 Real Tech
The 280W-D ultrasonic water meter from Spire Metering Technology has no moving parts, a waterproof design and high-quality bronze construction. It enables proactive monitoring of drinking water with the ability to detect leaks as low as a few drops per second. Its large dynamic range and low-ow performance make it accurate for residential water metering. It complies with AWWA C700 and C750 standards and can be used to retrot mechanical water meters. 888/738-0188; www.spiremt.com.
49 KROHNE Inc.
The WATERFLUX magmeter from KROHNE measures precisely, has no moving parts and is maintenance free. Its rectangular sensor conditions the ow, eliminating upstream and downstream piping while improving low-ow performance. The durable RILSAN-lined measuring tube is available in 1- to 12-inch sizes, and the available battery-pow-
The Real Spectrum GL3000 nitrate analyzer from Real Tech uses a UV absorbance method to measure nitrates without reagents. It provides a simple, accurate and low-cost solution for monitoring nitrate concentration in blended source water or post ion exchange/RO treatment to meet potable water regulations. It measures nitrates between 0 and 30 mg/L. The 4-20 mA output links real-time waterquality measurements with operations to enhance treatment goals while saving operators time and money. Options include dual-stream capabilities to monitor nitrate removal as well as automatic chemical cleaning. 905/665-6888; www.realtechwater.com.
55 SWAN Analytical USA
The Codes II CC analyzer for drinking water analysis from SWAN Analytical USA reads free, combined and total residual chlorine using protocols. Optional pH and temperature readings create the opportunity for more reportable data. Operators can use mA outputs or digital communication to integrate with SCADA systems. An optional cleaning system can be added to ensure nonstop use for extended periods. 847/229-1290; www.swan-analytical-usa. com. (continued)
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The MD 100 rugged, waterproof, hand-held colorimeter from Tintometer Inc. can test two ranges of free and total chlorine. It can test for a wide range of water-quality parameters and can be used in the eld or laboratory. 941/756-6410; www.lovibond.us.
56 Tintometer Inc.
60 DeZURIK Water Controls
57 Trihedral Engineering Limited
from Trihedral Engineering Limited integrates all core SCADA components in a single, easy-to-use package. In minutes, a user can congure redundant servers, distributed historians, mobile access or communication with any combination of input/ output. The Idea Studio provides a simple drag-anddrop interface for creating professional displays. 800/463-2783; www.trihedral.com.
VTScada 11 monitoring and control software
Controls handle clean and dirty liquids, gases, sludge and slurries. They have raised, welded nickel seats that protect against corrosion that can cause plug face damage and leakage. The rectangular port design has wide-tolerance seating geometry for lasting shut-off. An adjustable packing gland allows packing to be inspected, replaced or adjusted under pressure without actuator removal or valve disassembly. They have corrosion-resistant bearings, grit excluders and a choice of resilient plug facings for dead-tight shut-off. Options include 100 percent port area, rubber lining and glass lining. 320/2592000; www.dezurik.com.
Eccentric Plug Valves from DeZURIK Water
SCADA option system provides 26 distinct information streams to allow quick corrective action. 877/476-4222; www.halogenvalve.com.
63 Henry Pratt Company
61 Festo Corporation
AirPro Max air valves from Henry Pratt Company are engineered to resist clogging. The oat/linkage design is suitable for higher pressures, as it resists seat leakage and oat mechanism failures. The valves have close-tolerance machined parts, stainless trim, and standard hoods or threaded caps. They have a large orice to break vacuum or a small orice for air release under pressure. Both types can be combined with both features to allow maximum pumping efciency at all times and to protect from pipeline damage due to vacuum-induced collapse or surgeinduced breaks. 877/436-7977; www.henrypratt.com.
The ACQ550 water and wastewater industryspecic drive from ABB is available from 1 to 550 hp.
Pumps, Drives, Valves 58 ABB Inc.
It seamlessly integrates as a NEMA 1, NEMA 12, or outdoor-rated NEMA 3R solution. A library of preprogrammed startup assistants provide commissioning for submersible, centrifugal or positive displacement pumps, and application macros simplify conguration of inputs, outputs and parameters. The drive is suited for pumping applications from simple to highly demanding. 800/752-0696; www.abb.com.
BECK electric actuators from Beck, Harold &
I/O terminals and solenoid valves from Festo Corporation retrieve specic diagnostic information via the PLC on a ltration skid. The CPX terminal is compatible with most PLC and DCS systems and provides messages for diagnostic events including failed solenoids, short circuits and broken wires. It is IP65/67 rated, offering higher protection for wet environments. It can be combined with an MPA pilot valve terminal with integrated I/Ps, pressure transducers and support of multiple-size pilot valves for effective control with one platform. 800/993-3786; www.festo.com.
64 LUDECA INC.
62 Halogen Valve Systems
59 Beck, Harold & Sons
The Hexacon Model III toxic gas multi-actuator valve controller from Halogen Valve Systems
Sons can quickly, accurately and consistently track the demand signal, allowing full use of a control systems capabilities, decreasing process variability, improving product quality and reducing operational costs. The linear and rotary valve actuators have a 100 percent continuous-duty motor that will not burn out. 215/968-4600; www.haroldbeck.com.
has an organic LED information display and optional programmable relay interface module for clear timely informational outputs. A second battery allows quick and reliable valve closures. Its microprocessor system measures and applies a torque of 30 or 50 ft-lbs for test or emergency valve closures for cylinder and ton container valves. All re codes recognize and approve the automatic-closing, fail-safe shut-off valve system in lieu of a scrubber. The
The EDDYTHERM 2x induction heater from LUDECA INC. allows precise setting of time and temperature to prevent premature bearing failures due to improper installation or overheating. A magnetic temperature probe continuously measures and displays actual temperature, while a standby feature permits holding of temperature at a preset level for an indenite time. It automatically demagnetizes bearings after heating, and a visual and audible signal announces termination of the heating/demagnetizing cycle. It is designed for shrink-tting bearings, and is suited for heat sleeves, impellers, rings, couplings, crane wheels and gears. It has a swivel arm and is suitable for bearings up to 176 pounds. 305/591-8935; www.ludeca.com. The Station View duplex pump controller from PRIMEX Controls provides pump amp and ow, power loss and pump HOA selector switch monitoring. The graphic backlit display offers easy navigation, easy setup and a real-time clock. It has an SD card slot for data logging with seven days of histori-
65 PRIMEX Controls
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cal data. It has password protection, alarm log and level simulation. It is SCADA compatible with an optional cellular remote monitoring/Ethernet card. It can operate with a 4-20 mA submersible transducer or four oat switches for stop, start, lag and high level. 888/342-5753; www.primexcontrols.com.
66 Red Valve Co. / Tideflex Technologies
The CheckMate inline check valve from Red Valve Co. / Tideex Technologies eliminates backow from oceans, rivers and interceptors in outfalls, stormwater, CSO and SSO applications. The valve opens to near full pipe diameter, maximizing ow capacity of the outfall. The valves elastomer construction provides maintenance-free performance. 412/279-0044; www.tideex.com.
valve stem or actuator. Operators will not over-open or over-close the valve because the valves position is always visible. The devices are made of noncorrosive Dupont Delrin polymer with double O-ring seals that keep out water and dirt. They are available in six models a choice of 57, 275 and 870 valve turns in open-left and open-right options. They are available with a debris shield to keep dirt out of the valve box. 800/677-1799; www.trumbull-mfg.com.
American-BFV buttery valves from Val-Matic Valve & Mfg. Corp. are offered in 150B and 250B AWWA Classes with anged end connections in 3to 144-inch sizes and 4- to 48-inch mechanical joint end connections. They fully comply with AWWA C504 and C516, are certied NSF/ANSI 61 for drinking water, and are NSF/ANSI 372 certied lead-free. They have epoxy interiors, continuous uninterrupted seating and a Tri-Loc seat-retention system that allows for eld adjustment or replacement without special tools or epoxies. The disc is constructed of ductile iron for improved headloss and added strength. The valves have self-adjusting, wear-resistant V-type packing shaft seals and stainless steel tangential taper pins for strength and rigidity. 630/941-7600; www.valmatic.com. Verderex Dura hose pumps from Verder Inc. are available with a motor-mounted variable-frequency drive for exibility and dosing power. They have a 10-button keypad for local control and programming, SCADA-ready with standard communication input/output, a NEMA 4X enclosure for washdown and corrosive atmosphere, and a bright backlit LCD display for pump status, including ow rate. The hose pump includes a vertical motor for a compact footprint, a long hose life, one-piece leak-proof ange connections, and ows from 0.01 to 15 gpm, with pressures to 175 psi. 877/783-7337; www.verder-us.com.
The Z-Rail pump-disconnect system for threaded discharge submersible pumps from Zoeller Company is engineered to perform in high-head and high-pressure systems. The ductile iron unit supports a 300-pound pump. Its epoxy powdercoat nish withstands harsh conditions, and the units grooved machined t provides effective sealing. 800/928-7867; www.zoellerengprod.com.
72 Zoeller Company
70 Val-Matic Valve & Mfg. Corp.
Pipe, Pipe Components 73 3M
67 Singer Valve
The vertical Single Rolling Diaphragm (SRD) from Singer Valve rolls while opening and closing, enabling it to lock the valve in place without friction, creating pressure stability from the highest to the lowest ows. By reducing pressure, it also reduces leakage. The rolling diaphragm reacts quickly to changing pressures. Sizes range from 6 to 36 inches. Valves are NSF 372 certied. 888/764-7858; www.singervalve.com.
68 SW Services
The Debris Cap from SW Services keeps water valves, pipes, and risers free of dirt and debris, allowing unrestricted access to valve shut-off for utility workers. It is suited for rapid response to line breaks where a valve may not be easily located or buried. It is OSHA lockout/tagout compliant. The lockout/tagout option also prevents unauthorized valve access and operation. It is made of injectionmolded plastic and elastomeric rubber for long service life. 623/582-8046; www.debriscaps.com.
71 Verder Inc.
Scotchkote Pipe Renewal Liner 2400 100 percent solids polyurea formulation from 3M is NSF/ ANSI 61 certied, BPA free (per EPA Method 1311) and contains no VOCs (per EPA Method 24). The applied material is tack-free in 10 minutes and reaches full cure in 60 minutes, allowing same-day return to service. It can be applied on ductile iron, cast-iron, steel and cement mortar-lined metal pipes, and on PVC and asbestos cement pipes from 4 to 24 inches. It can be installed as a thin corrosion barrier lining or as a high-build AWWA Class III or IV structural enhancement lining. It is installed via a trenchless, spin-cast process. 888/745-4350; www.3M.com/water.
74 Asahi/America
Valve Position Indicators from Trumbull Industries show the positions of valves when attached to the
69 Trumbull Industries
Chem Proline polyethylene resin pipe from Asahi/America is certied to NSF/ANSI Standard 61-G. Fittings resist slow crack growth. The pipe is a lower-cost alternative to metal, berglass reinforced plastic pipe and lined steel pipe. A complete system includes pipe, ttings and valves. Stocked in pipe sizes up to 12 inches and available in sizes up to 88 inches, the pipe is suited for use in water treatment and chemical process applications using chemicals including sodium hydroxide, sodium hypochlorite, caustic soda and low-concentration acids. 800/3433618; www.asahi-america.com. (Continued on page 27)
25
TECH TALK
Those Blue-Green Stains

Water supply systems that exceed the US EPA action level for copper must take a number of corrective measures
BY JOHN ROWE, PH.D.
he Florida Gateway College water program had an inquiry from a public works director of a small community about copper in drinking water. A customer at a convenience store had seen blue-green stains on plumbing xtures around the soda dispensing equipment. Both the customer and the public works director were concerned. We explained that these stains do usually indicate the presence of copper in the water. Some factors that can increase copper levels in drinking water are the waters acidity, soft water, high chlorine residuals, long detention times in pipes and elevated water temperature.
Copper as a nutrient
Copper in small amounts is an essential nutrient for living organisms, including humans. Food sources of copper include shellsh, nuts, grains, leafy vegetables and stone fruits. Typical sources of copper from food range from less than 2 milligrams to 5 milligrams per day. Copper in drinking water can add up to 45 percent more copper to a persons diet than what is in food sources. Generally, the body excretes about half the ingested copper daily. Copper is widely distributed within body tissues but accumulates primarily in the liver and kidneys. Too much copper can cause adverse effects. For example, a single dose of 15 milligrams of copper can cause nausea, vomiting, diarrhea and intestinal cramps. Drinking water that exceeds the action level over many years has been associated with liver damage and kidney disease. People with Wilsons and Menkes diseases genetic disorders that result in abnormal copper absorption and metabolism are at higher risk from copper exposure than the general public. The human bodys natural mechanisms maintain proper levels of copper, but children under one year old have not developed this mechanism and are more vulnerable to coppers toxic effects. The EPA set its action level of 1.3 mg/L for copper to protect against acute toxic effects. However, that limit does not protect the most sensitive people.
EPA standards
The Safe Drinking Water Act requires the U.S. EPA to determine the levels of contaminants in drinking water at which no adverse health effects are likely. These non-enforceable goals, based solely on possible health risks and exposure over a lifetime, are called maximum contaminant level goals (MCLG). The MCLG for copper is 1.3 mg/L. For most contaminants, the EPA has an enforceable maximum contaminant level (MCL), based on the MCLG. MCLs are set as close to the MCLGs as feasible. The agency considers cost, benets, and the he longer water ability of public water systems to stands idle in copper detect and remove the contaminant using suitable treatment pipes, the more copper technologies. it is likely to absorb. However, because copper conNewer homes with copper tamination of drinking water often results from corrosion of custompipes may be more ers plumbing, the EPA has establikely to have a problem. lished a treatment technique rather than an MCL for copper. A treatment technique is an enforceable procedure or level of technology that water systems must observe to ensure control of the contaminant.
Taking care
The longer water stands idle in copper pipes, the more copper it is likely to absorb. Newer homes with copper pipes may be more likely to have a problem. Over time, a coating forms in the pipes that can isolate the water from the copper. In newer homes, this coating has not yet developed. Where copper absorption from pipes is a concern, water that has not been used for more than six hours should be cleared from the pipes before being used for drinking or cooking. The pipes can be cleared by letting the cold-water faucet run until the water feels cold, usually 30 to 60 seconds. Hot water dissolves copper faster than cold, so water for drinking or cooking should not be drawn from the hot-water tap, especially if it will be used to make baby formula.
Sources of copper
Copper most often gets into drinking water through corrosion of copper pipes, xtures and ttings in customers homes; brass faucets can also be a source. Natural copper levels in surface and groundwater are generally very low. High levels may be related to mining, farming, manufacturing, and municipal or industrial wastewater releases into rivers and lakes. Discharges of copper into sewer systems from some residential areas have been found. Copper compounds also occur in agricultural fungicides, algaecides (for water reservoirs), food supplements and fertilizers.
The supply side

Water supply systems that have exceeded the action level for copper must take a number of corrective steps. The treatment technique regulation for copper in the Lead and Copper Rule requires water systems to con-
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The Dual-Armor Wrap Clamp from Ford Meter Box Company offers full wraparound coverage of stainless steel armor to protect against leaks. The dual-armored EPDM gasket provides 360 degree coverage of the pipe, making it easy to squeeze and hold the gasket over the leak. The stainless steel body and e-coated ductile iron lugs resist corrosion, while location indicators simplify blind installation for underwater scenarios. 800/826-3487; www.fordmeterbox.com.
C-303 bar-wrapped concrete cylinder pipe from Hanson Pressure Pipe combines the strength of steel with the corrosion resistance and durability of concrete. Requiring minimal maintenance and offering a long service life, it is suited for transmission mains, distribution feeder mains, treatment plants, and intake and discharge lines. It comes in 10- to 72-inch diameters, and 20- to 40-foot laying lengths. The pipe allows for easy modications in the eld, such as adding a manhole outlet and making service taps. 972/262-3600; www.hansonpressurepipe. com.
75 Ford Meter Box Company
trol the waters corrosivity. It also requires systems to collect tap samples from sites served by the system that are more likely to have plumbing materials containing copper or lead. If more than 10 percent of tap water samples exceed the copper action level of 1.3 mg/L, water systems must take additional steps to reduce water corrosiveness. These include testing the source water for contamination and treating the water to make it less corrosive or less likely to absorb copper from the plumbing. Treatment methods such as reverse osmosis, ultraltration, distillation and ion exchange can remove copper. In the case of the soda machine, college representatives explained that there is a great risk of copper contamination from carbonated and acidic beverages that have been in contact with copper tubing, xtures or containers. The carbon dioxide used in soft drink dispensers is under pressure. Where it is mixed with the incoming water, there is a potential for carbon dioxide to backow through the incoming water supply. The carbon dioxide then can corrode the copper plumbing, which in turn can add copper to the soft drinks. The surest way to prevent carbon dioxide from contacting copper pipes is to install a reduced-pressure backow prevention assembly. This assembly should be installed on the incoming water supply pipe before the carbon dioxide injection point. Copper piping should not be used past the injection point. ABOUT THE AUTHOR John Rowe, Ph.D., is a professor of Water Resources at Florida Gateway College in Lake City, Fla. He can be reached at john.rowe@fgc.edu. wso
FREE subscription to Treatment Plant Operator at www.
76 Hanson Pressure Pipe
Centrifugally cast, berglass-reinforced, polymer mortar (CCFRPM) pipe from HOBAS Pipe USA is corrosion-resistant and lasts
77 HOBAS Pipe USA
100 years or more, providing low life cycle cost. It can be used in new construction and rehabilitation; its leak-free, push-together joints reduce installation time and cost. It has favorable hydraulics and is lightweight, and high strength. Installation methods include open cut, sliplining, jacking, microtunneling, two-pass tunneling, casing carrier and above-ground. Sizes range from 18 to 126 inches for pressure and gravity applications. 281/821-2200; www.hobaspipe.com. The HydraTite internal joint seal from HydraTech Engineered Products provides mechanical trenchless remediation for leaking pipe joints. A rubber seal spans the joint and is held in place by stainless steel retaining bands hydraulically expanded and locked in place using a wedge lock designed to form an airtight clamp around the joint that eliminates inltration and exltration. The material offers rapid installation and immediate return-to-service, seal exibility and a 50-year design life. It is a recognized method of joint repair by AWWA manual M28. 513/827-9169; www.hydratechllc.com. wso
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tpomag.com
27
FROM THE
STORY: JIM FORCE PHOTOGRAPHY: SANFORD MYERS
GROUND UP
Team members in Spring Hill, Tenn., have had the privilege of being with their plant since the beginning. The results show in quality water and efcient performance.
f Caryl Ann Giles and her team act like theyve grown up with the Spring Hill Water System, its because they have. I came here before the roof was on the building, says Giles, who arrived at Spring Hill 11 years ago and is now water superintendent. It was the citys water treatment plant; Spring Hill bought water from neighboring communities for many years, and before the 1970s operated a simple gravity-feed system with a groundwater well, chlorination and storage tank. There were less than 1,000 people here in 1980, Giles says. Spring PLANT Hills closeness to Nashville, along with construction of the General Motors Saturn car plant, fostered rapid growth. Between 2004 and 2007, chemical feed pumps (Evoqua Water Technologies) inject hydrogen perthe city grew from 13,700 residents to 23,450. oxide to enhance oxidation of natural organic matter and limit disinfecThe new 4.0 mgd water treatment plant went online in 2003 and hasnt tion byproducts in the nished water. Farther downstream, the utility missed a beat since. We isolated the two connections we were purchasadds powdered activated carbon for taste and odor control. The water ing from, started up, and weve had only minor issues since, says Giles. plants staff takes advantage of the Im not surec our customers even contact time available in the 6.5 noticed a difference with the excepWe do all the maintenance ourselves, including mile intake line to the plant, says tion of increased system pressure. changing oil, packing, even pulling motors. T.C. Norman, superintendent of If the public hasnt noticed, CARYL ANN GILES nished water distribution. the profession has. The plant won At the plant, aluminum chloride is added as a coagulant before the the 2005 Award of Excellence for small systems from the Kentucky-Tenraw water enters the ow splitter box. We dont use a ash mix tank, nessee AWWA and in 2013 received the Award of Excellence for medium says Jeremy Vanderford, assistant superintendent. The incoming pressystems in both treatment and distribution, from the same organization. sure of the raw water and inline static mixer accomplish effective mixing. After leaving the ow splitter box, each treatment trains ow enters an Making it pure upow Super Pulsator clarier (Inlco Degremont), then passes through Water for Spring Hills residential and commercial customers comes mixed-media Greenleaf lters (also Inlco Degremont). from the Duck River. The river is 284 miles long and home to over 50 speBefore the water enters the clearwell, a corrosion inhibitor is added, cies of freshwater mussels and 151 species of sh, making it one of the and the nished water is chlorinated but not uoridated (the city disconmost biologically diverse rivers in North America. tinued uoride feed about two years ago. At the intake, 6.5 miles from the treatment plant, Wallace & Tiernan
QUALITY LEADERS
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Mike Burick (left) and Rex Lee, certied cross-connection operators, test the backow at the Spring Hill plant.
Coagulated solids and lter backwash material are pumped to a storage lagoon and then to the city wastewater treatment plant, about two miles away. A SCADA system (Trihedral) monitors and controls the operation. The plant is staffed by nine operators who work three shifts, rotating in and out of the midnight shift. We do all the maintenance ourselves, including changing oil, packing, even pulling motors, Giles says.
Spring Hill (Tenn.) Water System

COMMISSIONED: | 2003 CAPACITY: | 4.0
Sending it on
To distribute nished water to its 12,800 service connections, Spring Hill maintains four above-ground storage tanks totaling 4.3 million gallons, ve booster stations, and 198 miles of water main from 2.5 to 18 inches. The system has 1,400 hydrants and 2,300 backows. The two larger tanks contain SolarBee mixers (Medora Corporation) to prevent stored water stratication. Normans staff of ve operators maintain the system, checking pump stations, dealing with customer relations, maintaining meters, detecting leaks and cross-connections, and ushing hydrants daily. The system has 100 percent radio-read meters; as they are taken out of service because of
mgd design, 2.6 mgd average of Spring Hill (27.5 square miles) POPULATION SERVED: | 29,000 SOURCE WATER: | Duck River TREATMENT PROCESS: | Conventional INFRASTRUCTURE: 6.5 miles of 18-inch raw water transmission line; 198 miles of distribution lines; 1,400 hydrants SYSTEM STORAGE: | 4.3 million gallons ANNUAL BUDGET: | $2.5 million WEBSITE: | www.springhilltn.org
SERVICE AREA: | City
age or malfunction, they are being replaced with data prole meters that allow retrieval of up to three months of customer water usage information. About 40 percent of the original radio-read meters already have been replaced. Its a program that works, as evidenced by the recent plant and distriwsomag.com April 2014
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Caryl Ann Giles, water superintendent
Testing a hydrant at the Spring Hill plant are, from left, Brian Love, certied operator; Tyler Scroggins, operator; and T.C. Norman, water distribution superintendent.
tribution system DBPs, as well as a reduction in raw water TOC. Spring Hill also analyzes daily for UV 254, a surrogate measurement of natural organics in water, using a Hach DR 5000 analyzer. We saw an 18 to 19 percent reduction in UV 254 from the raw water at the river, to the water entering the treatment plant, Giles reports. With ferric chloride and powdered activated carbon feed, we realized a 30 percent reducGood chemistry tion. We want to stay away from chlorine dioxide. Violation-free performance and association awards dont just happen. The switch from sodium permanganate also made a signicant differAt Spring Hill, Giles and her crew have taken a number of steps to ence in manganese levels, both in the piping systems and in the treatment improve operations and further ensure that customers receive the best plant. As for taste and odors, the powdered carbon addition seems to do water for their money. the trick. The river water can sometimes have a musty odor, says Giles. But we test frequently at the plant and have had no complaints here. The river water can sometimes have a musty odor. But we test The carbon is added half a mile downstream from frequently at the plant and have had no complaints here. the raw water intake. A small portable building CARYL ANN GILES houses a 400-gallon tank where the powered carbon slurry is mixed at a ratio of one pound of carbon per The water plant staff, in addition to Vanderford, includes Brandon gallon of water. It is injected into the raw water at 5 mg/L. We take Gibson, John Lang and Garth McCrary, certied operators; Chris Bailey, advantage of the contact time as the water travels through the intake line Tim Westbrook and Stacey Jones, operators; and Ed Knowles, mainteto the plant, Giles says. More contact time is achieved as carbon builds nance and operations. up in the plant clariers sludge blanket. On the treatment front, Spring Hill continues to study changes in Directional ushing advanced oxidation at its raw water intake. The river water contains a fair Normans distribution team has been improving operations, as well. amount of natural organics, especially since the intake lies in a shallower The staff includes Rex Lee and Mike Burick, certied in cross connecpart of the river, and the river can stagnate during the summer. Theretion; Brian Love, certied in distribution; and Tyler Scroggins, distribufore, the process adds hydrogen peroxide as an oxidant. We were adding tion operator. sodium permanganate, but its much more costly than hydrogen peroxNorman reports excellent results with a change in the direction of the ide, says Giles. We are also experimenting with dual oxidant feed to systems ushing practice. We start at the plant and ush outward, into determine if there is a further reduction in TOC. the system, rather than ushing back toward the plant, he says. The While results have been good, the team continues to seek improvedirectional change yields better results and uses less water. Were pullments and last summer tested ferric chloride in combination with hydroing water with us, and we dont waste as much that way. gen peroxide. A number of plants have been trying it, says Giles. We Since 2008-2009, Spring Hill has been using prole data meters (Badconducted a three-week trial and had good results oxidizing organics. We ger Meter). Norman says the change has drastically curtailed the time his had a 10 percent reduction at the plant and a 30 percent reduction in dis-
bution awards. The awards are based on record-keeping, equipment operations and maintenance, cleanliness of facilities and staff qualications, says Giles. 2013 marked the 10-year anniversary of the plant and system. There have been a few bumps along the way, but weve never been out of compliance.
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WHATS WITH THAT BLUE FLOOR?

You walk into our plant and the rst thing you see is our oor, says Caryl Ann Giles, water superintendent in Spring Hill, Tenn. Its royal blue, and its clean enough to eat off. Its the one thing that sells this place. The blue oor is more than just a paint selection. It represents the cleanliness of the Spring Hill water plant and the purity of the water the facility produces. It reminds visitors of the quality and value of the product they receive every day from the citys distribution system. We are putting out the best quality water possible, says Giles. Its the most regulated commodity we consume, but I wish we had more condence among our customers. Giles, who has been in the water treatment profession since 1978, points out that bottled water companies have funds for massive advertising and promotion programs that boast of the benets of their expensive product. At the same time, public water agencies like hers watch their budgets as they try to keep rates as low as possible. As producers of public water supplies, we are good stewards of our customers money, Giles says. We tend to make investments in infrastructure, but not public education or promotion. Spring Hill has made presentations to service clubs and has hosted tours by school groups, but needs to do more to educate the public. You know, she reects, when we rinse out our coffee cups in the morning with a little bit of water, the Third World would be desperate for that rinse water. But we take it for granted.
personnel spend reading the system: When we were completely manual, it would take 20 people 2 1/2 weeks to read the entire system. Now with radio read, we can record our 12,000-plus connections in six hours, using just three people. The meters pull the previous 90 days worth of data. When we have a customer complaint, we can show water use each hour, with a date and time printout. We can now verify volume and ow. Its extremely helpful.
Another important factor during design, construction and operation of the plant and distribution system has been Jerome Dempsey, P.E., with Dempsey, Dilling & Associates of Smyrna, Tenn. Says Giles, Hes been the citys consulting engineer for the past 25-plus years and has provided invaluable expertise with the design of the plant and water distribution system, along with operations and ongoing improvements and technical support for city staff.
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The team at the Spring Hill Water System includes, front row, from left, Caryl Ann Giles, water plant superintendent; Ed Knowles, maintenance and operations; Brandon Gibson and John Lang, certied operators; and Jeremy Vanderford, assistant water plant superintendent. Back row, Chris Bailey and Tim Westbrook, operators; Garth McCrary, certied operator; and Stacey Jones, operator.
Home-grown expertise
Part of the pride Giles, Vanderford, and Norman take in the system stems from the fact that the Spring Hill team has learned by doing. Everyone came here 10 years ago with essentially no water treatment experience, says Giles, who started her water treatment career in 1979. We hardly knew how to turn on the faucets, and when we did, we didnt know the magnitude of the operation that was behind the scene.
From left, Rex Lee, certied in cross connection; Tyler Scroggins, distribution operator; Mike Burick, certied in cross connection; Brian Love, certied in distribution, and T.C. Norman, water distribution superintendent.
When we have a customer complaint, we can show water use each hour, with a date and time printout. We can now verify volume and ow. Its extremely helpful.
T.C. NORMAN
As employees came on board, they underwent six to eight weeks of intensive training, covering operation of the facility, the system and the laboratory, before they moved onto a shift. While the basic training had value, Giles maintains that the best learning is through experience. After the training, you take a shift and build from there, she says. Just the other day, someone calibrated a chemical feed pump but didnt shut off the suction valve. Thats when they realized they didnt do it right. When people have actually done it, thats when they actually get it. Day after day we do what is expected of us by our ratepayers. I dont take that responsibility lightly, and our operators dont, either. Every drop of water we produce has value as it goes out the door to our customers and ratepayers. It has value to our own families as well. wso
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NEWS
ADS polypropylene pipe receives Ontario approval
The Ontario Ministry of Transportation approved ADS polypropylene pipe for gravity ow sewer and water applications. The new standards and specications denote dual and triple wall polypropylene (PP) pipe in addition to previously approved high-density polyethylene (HDPE) pipe in diameters of 100 to 1,500 mm.
INDUSTRY
Gorman-Rupp names vice president

Gorman-Rupp promoted Scott King to vice president and general manager of its Manseld Division.
Scott King
McElroy adds distributors
Singer Valve receives NSF 372 certication

Singer Valve received NSF 372 certication for low lead content in its control valves. Singer Valve uses high-quality stainless steel for wetted areas.
McElroy named three domestic and international distributors for its pipe fusion products. They include R & B Company of San Jose, Calif.; Miami International Machinery and Equipment Corp. of Medley, Fla.; and SOFIPO of Moscow, Russia.
seepex meter pumps receive NSF 61 certication

seepex metering pumps received NSF 61 certication for use in treating water and wastewater. The pumps are certied safe for sodium, hypochlorite, ferric chloride, sodium bisulfate, potassium permanganate, sodium silicouoride, calcium uoride, polymers and most other chemicals commonly used in water and wastewater occulation, clarication, sterilization and buffering.
WILO USA names managing director

WILO USA named Tim Ruppert managing director for the provider of pumps and pump solutions for water management, building services and groundwater
Asahi/America manufactures valves in the U.S.

Asahi/America is manufacturing its true union and anged Type-14 diaphragm valves in the United States. Assembly, pressure testing and nal packaging takes place in Asahis Maiden, Md., headquarters.
Flowserve receives SIL 2, SIL 3 certications

Flowserve Corp. received IEC 61508 SIL 2 and SIL 3 certication for its Limitorque MXa electronic actuator optional output boards and arctic temperature components. The certication is in addition to the original SIL certication granted by exida to the basic MXa.
Detcon controller receives TUV certication

Detcons Model X40 NEMA 4X alarm and control system received cTUVus NRTL certication for nonhazardous locations. The controller is designed to monitor gas detection sensors and other eld devices.
Hayward expands Canadian operations

Hayward Flow Control expanded operations to Oakville, Canada. The 200,000-square-foot warehouse and ofce will headquarter customer service, technical service, valve automation service, product warehousing, sales and marketing support.
FMI releases 2014 product catalog

Fluid Metering Inc. released its 2014 catalog, featuring new products and expanded ow and conguration information. The catalog is available for download at www.fmipump.com.
Hydraulic Institute, Empowering Pumps form training partnership

The Hydraulic Institute and Empowering Pumps formed a training partnership to promote and increase the utilization of HI/PSM education and training programs in 2014, including e-learning classes, webinars and the Pump Systems Optimization one-day course.
DeZURIK offers online material selection guide

The DeZURIK online material selection guide covers 700 corrosive media and common metals and elastomers used on valves. The guide can be downloaded at www.dezurik.com/programs.
AEA completes acquisition of Siemens Water

AEA Investors LP has secured regulatory approvals and closed on an agreement to acquire the municipal, industrial and services water and wastewater treatment operations and assets of Siemens Water Technologies. The new company will be Evoqua Water Technologies LLC.
Itron meter named to Leaders quadrant

Itrons meter data management (MDM) solution was positioned by Gartner in the Leaders quadrant of the Magic Quadrant for Meter Data Management Products.
Magnetrol opens production facility in UAE

Magnetrol International, manufacturer of level and ow process control instrumentation, completed construction of a 550-square-meter (5,920 square feet) production facility in Jabel Ali, United Arab Emirates.
Toshiba International forms speed drives, electronics divisions

Toshiba International Corp. formed the Motors & Adjustable Speed Drives and the Power Electronics divisions. Mike Ayers is president of the new TIC Social Infrastructure Group, which houses the divisions. wso
Vidmar becomes part of Stanley Industrial & Automotive

Vidmar, a division of Stanley Black & Decker, is now part of Stanley Industrial & Automotive. The move represents the unication of 14 global brands. As part of the unication, Vidmar joins the Storage & Workspace Systems business unit with a new logo and tagline: Smart Versatile Storage.
wso
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33
SUSTAINABLE PRACTICE
Its a System
BY ANN STAWSKI
The Environmental Management System species consistent processes for all manner of tasks. Jeremy Gordon, water/sewer line technician, ushes a hydrant.
The Palm Bay (Fla.) Utilities Department uses an ISO standard as a framework for continuous improvements that cut costs and lessen environmental impact
he Palm Bay (Fla.) Utilities Department is advancing sustainability through management processes it is the rst utility in Florida to achieve the ISO 14001:2004 Environmental Management System (EMS) Standard certication for its entire organization. The department follows a continuous improvement management framework and strongly supports the education of future water professionals to address workforce sustainability and enhance water quality management. Through its formal commitment to continuous improvement, Palm Bay has kept costs under control and stabilized utility rates over recent years.
Starts at the top

Palm Bay, on the Atlantic coast south of Cape Canaveral, has a forward-thinking utility department. Incorporated in 1960, the city is Brevard Countys largest (population 107,000). The water system, serving some 32,000 accounts, includes 41 wells, two water treatment plants (combined capacity 14 mgd), a 100-million-gallon aquifer storage and recovery facility, a 1.5-million-gallon storage and re-pump station, and more than 600 miles of distribution lines. Palm Bays directive for excellence came straight from the top. In 2007, Lee Feldman, then city manager (now serving Fort Lauderdale in that capacity) charged each department with nding a functional certication or accreditation program. The utilities department set a goal in its strategic plan to become world-class. We chose the ISO 14001:2004 Standard, which requires an objective measurement of continuous improvement to show improved performance, says Dan Roberts, utilities director. The globally recognized standard species requirements for an EMS that enable an organization to implement policy, objectives, targets and programs to mitigate or enhance the environmental side of its operations. This framework allowed management and staff to work together toward their stated mission: Provide superior drinking water and advanced treatment and disposal of wastewater through an effective utilities system reecting responsible environmental stewardship, while striving for 100 percent customer satisfaction.
PHOTOS COURTESY OF PALM BAY UTILITIES DEPARTMENT
Achieving ISO standards

Through efcient management and green initiatives, the Utilities Department makes operational decisions with an eye on the triple bottom line: environment, economy and social equity. In 2007, the department began the rigorous 18-month process including training, research, education, supervision and a structured rollout to achieve the ISO standard. Processes, measurements and documentation are signicant. In an EMS, a Plan-Do-Check-Act model is integral to the objectives, targets
Water operators Dan Mahoney and Rene Landen monitor the departments reverse osmosis plant on the SCADA system.
34
and programs. It allows the department to make adjustments or take corrective actions when necessary because all work is documented and veried. The EMS program is also tied to the Six Sigma DMAIC method (dene, measure, analyze, improve and control), which the department uses to identify process improvements and eliminate defects. The department attained ISO 14001:2004 certication in 2008 and is still the only water and wastewater department in the state that has it. Certication must be renewed every three years through internal and third-party audits; Palm Bay renewed successfully in 2011.
Measuring success
The department monitors progress from innovation in terms of dollars saved, revenue gained and costs avoided. Most important are new ideas, which come from the workforce. Each employee has a goal of offering two process improvements per year, submitted on a standardized form through supervisors. They commonly use a 5S+S quality methodology in their daily tasks to organize their workspaces for effectiveness, efciency and safety. Their improvement suggestions can range from reorganizing truck beds, to developing tools that increase efciency, to suggesting process improve-
water professionals. This summer, the department will have spots for ve paid interns focused on water treatment and distribution and effective utility management. Its a state-approved curriculum, and several other school districts have expressed interest in bringing a program like AEWT to their community, says Julie Lemons, the departments outreach coordinator. Our program is hands-on, and students have the opportunity to see and learn as much as possible. Its great preparation for careers in water elds. The department also sponsors WaterWise, a water conservation program that educates fth-graders through carefully designed lesson plans and classroom activities. Students receive a WaterWise Resource Kit with retrot tools such as low-ow showerheads and kitchen sink aerators, along with tools for monitoring water usage. They then install those items at home and share what they learn with their families.
Leading sustainability
For the future, Palm Bay will follow a plan described in the Water Environment Federations Energy Road Map that includes the use of biofuels and solar energy to drive down energy costs and increase efciencies. All our success is predicated on training lots of training, says Roberts. Its a change in mindset for all employees to become more aware of our operations impact on the All our success is predicated on training lots of training. Its a environment and workplace safety. change in mindset for all employees to become more aware of Lemons adds that training applies not only to the Utilities Department team but also to customers: our operations impact on the environment and workplace safety. When people understand why we do things, they DAN ROBERTS become more invested in the utility. Everyone is a ments that improve daily workow or enhance safety. We leverage the stakeholder, and that allows us to lead in sustainability. intellect of our workforce, says Roberts. This is the primary way to colDepartment staff members also present to other water industry stakelect new ideas and safety improvements. holders through workshops and conferences, sharing successes that have Since 2010, employees have identied 193 process improvements, come through continuous improvement. Most recently, the department saving a total of more than $200,000 and helping to improve the utilitys was recognized for effective management with a 2013 American Metrobond rating from Moodys from A2 to Aa3 despite a downturn in the politan Water Agencies Platinum Award for utility excellence. economy. In 2013, eight employees were recognized for providing ve or In addition, in 2012 the department was one of just four utilities highmore continuous improvements. lighted as case studies in the U.S. EPAs Resource Guide to Effective UtilOf the process improvements, 25 percent are safety-related. Other catity Management and Lean. egories of benets include: increased revenue, improved morale, improved By achieving and maintaining the ISO 14001:2004 Standard, Palm safety/health, cost savings, product improvement, pollution prevention, Bay set standards of excellence with forward-thinking management sysefciency/productivity, cost avoidance, customer service/satisfaction and tems. Says Roberts, Our continuwaste reduction. A few examples: ous improvement commitment, WSO welcomes stories Operators had to walk on a large pipe several times daily to collect standardized by certication to about your green and environsamples. Instead of building a catwalk over the pipe, maintenance the ISO EMS Standard, enables us mentally progressive initiatives installed a pump that deposits in a sink 100 feet away. The sample to take on a leadership role in susfor future Sustainable Practice is taken faster, more easily and safely at a cost of $1,100 and a cost tainability, not only for the utility articles. Send your suggestions avoidance of more than $23,000. but for the community. wso to editor@wsomag.com or Customer service improvements included ergonomic modications call 715/277-4094. to the lobby area. To reduce communications difculties, the customer side of the countertop was cut back 12 inches, bringing the customer closer to the service representative. Plexiglas dividers were installed to reduce sound between windows. Customer service personnel use a mapping application created by the Enterprise Geographic Information System (EGIS) team. It In each issue of Municipal Sewer & Water, youll read about sanitary sewer, provides real-time information to customers about service availstormwater and water system professionals just like you. Youll discover: ability and the specic cost for parcels to connect to the water and n Who are the innovators in system repair and maintenance sewer systems. n How they make sound decisions that improve service and save money Automated and brighter lighting in pump rooms and at the South n What tools and technologies drive efciency and performance Regional Administration ofce led to 40 percent energy savings. n Where to go to nd the latest equipment and advice
Its black and white.
Community improvements
Sustainability extends into the community. The Utilities Department sponsors the Academy of Environmental Water Technology (AEWT) program at a local high school, targeting students who may want to become
No gray area here.

Municipal Sewer & Water has what you need. And its FREE. Subscribe today at www.mswmag.com or call 800-257-7222.
35
Worth Noting
PEOPLE/AWARDS
The town of Blowing Rock, N.C., renamed its water treatment facility the Thomas G. McRary Water Plant in honor of a treatment plant employee who died after a heart attack on Dec. 11. He had worked at the water plant since 1979. Former board chairman Fred E. Jennings replaced the retiring Dale Hammes as general manager of Loudoun (Va.) Water. Chris Mattingly, utilities superintendent for the Norman (Okla.) Water Treatment Plant, received the Oklahoma Water Pollution Control Association Water Superintendent of the Year Award at the Annual Short School held in Midwest City. WSO welcomes your contribution to this listing. To recognize members of your team, please send notices of new hires, promotions, service milestones, certications or achievements to editor@wsomag.com.
WSO invites your national, state or local association to post notices and news items in the Worth Noting column. Send contributions to editor@wsomag.com.
The Arkansas Rural Water Association is offering these courses: April 15-17 Advanced Distribution, Lonoke April 22-24 Intermediate Treatment, Lonoke April 29-May 1 Basic Distribution, Clarksville May 6-8 Advanced Water Treatment, Lonoke May 13-15 Intermediate Distribution, Arkadelphia May 20-22 Basic Distribution, Trumann May 28 Specialized Training: Leak Detection & Hydrant Repair, Lonoke Visit www.arkansasruralwater.org.
California
The California-Nevada Section of AWWA is offering these courses. April 24-25 Two-Day Backow Refresher, West Sacramento May 6 T1-T2 Review, Riverside May 7 T1-T2 Math Review, Riverside May 7 T3-T4 Math Review, Riverside May 8 T3-T4 Review, Riverside May 12 Backow Tester Course, West Sacramento May 12 Cross Connection Course, Rancho Cucamonga May 28 Water Use Efciency Grace I Workshop, West Sacramento May 29-30 Two Day Backow Refresher, Rancho Cucamonga Visit www.ca-nv-awwa.org.
EDUCATION
AWWA
The American Water Works Association is offering these webinars: April 30 The Impacts of Nutrient Pollution on Drinking Water Quality May 7 Weathering Economic Crises: Creating a Resiliant Financial Plan For Your Utility May 14 Using Envision Tools in the Water Industry May 21 Part 2: Communicating with Customers about Lead and Lead Service Lines Visit www.awwa.org.
Florida
The Florida Section of AWWA is offering these courses: April 30-May 30 Florida AWWA eLearning May 14 Blueprint Reading, Orlando May 31-June 30 AWWA eLearning Visit www.fsawwa.org.
Alabama
The Alabama Rural Water Association is offering these courses: April 23 HDPE Pipe Fusion, Calera May 28 Hands-On Pump O&M and Electrical Troubleshooting, Rutledge Visit www.alruralwater.com.
Illinois
The Illinois Section of AWWA is offering these courses: April 15 Safety Audit in the Plant, Elgin April 22 Effective Backow Programs, Downers Grove April 24 ISAWWA Strategic Planning Implementation Workshop, Utica April 24-May 29 Utility Management 6-week Night Class, Westmont April 25 Virtual Water Accounting: Framework for Water Management in the Great Lakes, webinar April 29 Illinois Water/Wastewater Agency Response Network Seminar and Tabletop Exercise, Elgin May 9 Drinking Water Quality in Hospitals and Other Buildings, webinar May 13-14 High Tech Operator Course 1, Chicago May 14 Distribution System Nitrication 101, webinar May 15 Math for Water Works Operators, Greenville May 19 UV Lighting for Potable Water Application, webinar May 20 Complying with Stage 2 DBP Requirements, Danville May 22 Water Operator C & D: Math Exam Refresher, Frankfort May 29 Complying With Stage 2 DBP Requirements, St. Charles May 30 Tour of the City of Chicago South Water Purication Plant, Chicago Visit www.isawwa.org. The Environmental Resources Training Center at Southern Illinois University Edwardsville is offering these courses:
Alaska
The Alaska Department of Environmental Conservation Division of Water is offering these courses in Anchorage: April 28-29 Basic Electricity for the Non-Electrician April 30-May 1 Electrical Troubleshooting and Preventive Maintenance May 5-8 Intermediate Water Treatment Training Visit www.awwma.com.
Arkansas
The Arkansas Environmental Training Academy is offering these courses: April 16-30 Applied Water Math, online April 28 Basic Water Math, Hot Springs April 29 Applied Water Math, Hot Springs May 1-15 Basic Water Treatment, online May 6-8 Intermediate Water Distribution, Paragould May 16-31 Basic Water Distribution, online May 27 Basic Water Math, Fayetteville May 28 Applied Water Math, Fayetteville May 29 PWS Compliance, Fayetteville Visit www.sautech.edu/aeta/.
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April 15-18 Cross Connection Control, Lake Bluff May 6-9 Cross Connection Control, Springeld Visit www.siue.edu/ertc/.
EVENTS
For details on these events, visit www.awwa.org unless otherwise indicated.
Michigan
The Michigan Section of AWWA is offering these courses: May 6-8 Short Course in Water Bacteriology, Escanaba May 15 Distribution Practices Seminar, Bath Visit www.mi-water.org.
April 21-24
Alaska Section 2014 AWWA Annual Conference, Juneau.
April 24
7th Annual Water Distribution Conference, Medinah Banquets, Addison, Ill. Visit www.isawwa.org.
New Jersey
The New Jersey Agricultural Research Station is offering these courses: April 23 Microbiology for the Non-Biologist, New Brunswick April 29 Water and Wastewater Chemistry: Back to the Basics, New Brunswick May 6-7 Maintaining Water Quality in the Distribution System, New Brunswick May 8, 15, 22, and optional lab day May 29 Practical Applications in Hydrogeology, New Brunswick May 20 Alternative Energy for Water and Wastewater Operations, New Brunswick May 28 Human Error Reduction Training, New Brunswick Visit www.cpe.rutgers.edu.
May 3-7
British Columbia Section 2014 AWWA Annual Conference, Whistler.
May 4-7
Ontario Section 2014 AWWA Annual Conference, London.
May 6-8
Pennsylvania Section 2014 AWWA Annual Conference, Bethlehem.
May 6-9
Pacic Northwest Section 2014 AWWA Annual Conference, Eugene, Ore.
May 6-9
Hawaii Section 2014 AWWA Annual Conference, Honolulu.
New York
The New York Section of AWWA is offering these courses: April 30 Maintaining Water Quality in the Distribution System, Peekskill April 30 Operator Ethics and Applications in Water Supply, Troy May 20 Basic Laboratory Skills, Woodbury May 20 Basic Laboratory Skills, Millwood May 21 Automatic Control Valves O&M, Troy May 28 Operator Ethics and Apps, Utica Visit www.nysawwa.org.
May 7-9
Arizona Section 2014 AWWA Annual Conference, Glendale.
May 13-15
New York Section 2014 AWWA Annual Conference, Rochester.
May 13-15
Montana Section 2014 AWWA Annual Conference, Missoula.
May 18-21
West Virginia Section 2014 AWWA Annual Conference, Davis.
May 19-23
Puerto Rico Section 2014 AWWA Annual Conference, San Juan.
Ohio
The Ohio Water Environment Association is offering these courses: May 1 Collection Systems Workshop, Lewis Center May 21-22 Plant Operations/Lab Analysis Workshop, Lewis Center Visit www.ohiowea.org.
May 21-23
Connecticut Section 2014 AWWA Annual Conference, Manchester Village, Vt.
Oklahoma
The Oklahoma Environmental Training Center is offering these courses: April 21 General Refresher for Water Lab Operators, Stillwater April 21-24 C Water Laboratory, Stillwater April 22-24 D Water and Wastewater Operator, Tulsa April 28-May 1 A/B Water Laboratory, Stillwater May 2 Open Exam Session, Stillwater May 6-8 D Water and Wastewater Operator, Stillwater May 9 Open Exam Session, Tulsa May 9 Renewal Training, Midwest City May 12-13 C Water Operator, Stillwater May 16 Proctored Exam, Midwest City May 27-29 D Water and Wastewater Operator, Tulsa May 30 Renewal Training, Oklahoma City Visit www.accuratelabs.com.
May 20 Pump and Pumping, Victoria May 20 Groundwater Production, San Marcos Visit www.twua.org.
Utah
The Intermountain Section of AWWA is offering these courses: May 8 Leadership Forum Session 5 Public Relations and Public Affairs, Sandy May 15 Water System Operator Training, Vernal Visit www.ims-awwa.org.
Wisconsin
The University of Wisconsin Madison Department of Engineering Professional Development is offering these courses in Madison: April 22-23 Control of Water Quality in Municipal Distribution Systems May 6-8 Pumps and Motors May 13-14 Advanced Asset Management Practices for Water and Wastewater Utilities May 15-16 Energy Auditing and Efciency Improvements for Water and Wastewater Facilities (Continued on page 39) Visit www.epdweb.engr.wisc.edu.
Texas
The Texas Water Utilities Association is offering these courses: April 15 Waster Distribution, New Braunfels April 22 Pump and Pumping, Terrell April 22 Chlorinator Maintenance, Victoria
37
WINNING THEM OVER
WSO welcomes stories

about your public information and education efforts for future Winning them Over articles. Send your suggestions to editor@wsomag.com or call 715/277-4094.
Anders Watson helps plant native shrubs in the bosque.
Just Ask Any Fourth-Grader

Education is the future of water quality for one of the driest communities in the Southwest. In Rio Rancho, youre never too young to learn.
BY LINDA J. EDMONDSON
hen a community is seriously short of water, every drop becomes more precious. The City of Rio Rancho, in an arid region on the northwest edge of Albuquerque, N.M., knows this all too well. Thats a key reason Rio Rancho has been a pioneer in programs that educate residents and businesses about water conservation. Those efforts helped Marian Wrage, the citys environmental programs manager, win the 2012 Alice Darilek Water Conservation Award from the Rocky Mountain Section AWWA. Wrages nomination cited her devotion, enthusiasm, leadership and commitment to conservation. Since she took on her role in 2006,
the citys education and outreach activities have increased dramatically. In the past year, 102 public events reached an estimated 15,000 people.
Focus on youth
Rio Rancho, population 90,000, sees less than 10 inches of annual rainfall and less than 8 inches of snow. Drinking water comes from 17 wells. The city operates 10 arsenic treatment facilities. A key objective for Rio Rancho is educating youth. Most of our programs are hands-on learning activities, predominately directed at grade school kids, says Wrage. With the really young kids, we keep the message simple. For example, while we still talk about grease issues and water conservation, we
help them understand how wastewater ows in small pipes from homes to larger pipes and then to the water treatment plant by drawing a subdivision on poster board, then gluing pasta noodles of different sizes on their map. After-school Safe Programs provide multiple opportunities for presenters to conduct water-quality talks with K-5 students. The kids show continual interest in topics tailored to their age levels and their interests in home and community. A big challenge in working with schools is meeting education standards: If programs dont do this, the teachers may not let you come in or invite you back, Wrage says. Some standards recently changed in New Mexico; Wrage and her associates had to study them and adjust a number of the
focused on fourth-graders this year reached 1,500 students, who learned about water cycles, ecosystems, water quality, wastewater and water conservation. Classrooms are formed in a city building using pipe and drape walls. Students are bused in 350 to 400 at a time. They split up and rotate between 15 learning stations, each with a fun hands-on activity. Volunteer presenters include representatives from city contractors, engineering rms and water equipment suppliers, as well as National Forest employees, teachers and Wrages staff. Additional volunteers help direct and aid students. Fifth-graders take part over several months in River Xchange, a program trademarked by Orilla Consulting that engages them in critical thinking skills. They visit and learn about their local water-
Most of our programs are hands-on learning activities, predominately directed at grade school kids. With the really young kids, we keep the message simple.
MARIAN WRAGE
programs. We then show teachers which new standards our programs meet, she says. This helps teachers agree to schedule the programs.
Water festival
The citys biggest outreach program, Childrens Water Festival, has been going strong since 2007. This two-day program
shed or river, then exchange insights with peers across the country on wiki websites. In high school, the Every Drop Counts program encourages students taking part in science fairs to compete for a $100 prize for the best waterrelated project.
Homes and businesses

Wrage has presented to count-
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(Continued from page 37) The Wisconsin Rural Water Association is offering these courses: April 17 Wells, Green Bay April 17 Distribution System O&M, Green Bay April 21 Regulations/Groundwater Resources, Plover April 22 Wells and Pumps/Water Treatment, Plover April 23 Distribution Systems/Math Basics, Plover April 24 Operation & Maintenance/Cross Connection Control, Plover April 30 Permit-Required Conned Space Entry, Oconto Falls May 6 Municipal Waterworks Exam Review, Plover May 7 Leak Detection and Line Tracing, Plover May 13 Regulations Update, Sturtevant May 14 General Safety, Fond du Lac May 15 Leak Detection and Line Tracing, Crivitz May 20 Wells, Hayward May 20 Distribution System O&M, Hayward May 29 Cross Connection Control Assembly Tester Refresher, Plover Visit www.wrwa.org.
In the River Xchange program, fth-graders connect to their river through eld trip experiences. Before the trips, many students have never visited the river.
The Wisconsin Department of Natural Resources is offering these courses: April 15 Groundwater Supply and Distribution, Fond du Lac April 29 Zeolite Softening, Volatile Organic Compound and Iron Removal Certication, Madison Visit www.dnr.wi.gov. wso
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River Xchange students identify aquatic macroinvertebrates to determine water quality.
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Marian Wrage, Rio Rancho environmental programs manager, was recognized by the Rocky Mountain Section of AWWA with the 2012 Alice Darilek Water Conservation Award for outstanding contributions to conservation.
less groups of all ages. She previously worked 15 years for a fullservice environmental lab as the quality assurance/quality control ofcer. She now supervises three full-time employees who focus on aspects of water education that include outreach; industrial pretreatment; fats, oils and grease (FOG); domestic wells; and backow prevention. These efforts ultimately embrace both businesses and residents. Grease is an important issue. Food operations must have their main grease sumps pumped four times a year. Inspectors check grease traps and sink traps and inform managers about problems and best practices. Residents learn about FOG and water conservation practices through channels that include billboards, newspaper ads and a commercial played at the new movie theater in town. A local grocery
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store distributes free grease scrapers and an informative brochure. Wrage considers newsletters effective when mailed directly to homes. Weve received far more callins from direct mail, reports Wrage. We believe bill stuffers get thrown away more than theyre read. Thanks to Wrage, her colleagues and the citys business partners, students and adults in Rio Rancho may be some of the best-educated citizens on water conservation anywhere. Just ask any fourth-grader.
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(Continued from page 13)

Continuous Measurement of Free, Combined and Total Chlorine