MineSight Update Installation Instructions

If you are unable to complete the MineSight Update installation, please check if you have one of the following two MineSight Installer conditions described below.

MineSight Installer gives Remote Procedure Call Failure message

When installing MineSight from the Update CD, it is recommended that all other open programs are closed. Often, users will have programs that run on Microsoft Windows startup without any prompting from the user. Occasionally, these programs will interfere with the MineSight installation, producing a Remote Procedure Call Failure as pictured below:

To resolve this issue, take the following steps: 1. Open the Windows System Configuration Utility. a. If running Windows XP, navigate to Start | Run. From the run prompt, enter msconfig and click OK.

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b. If using Windows Vista, navigate to Control Panel | Administrative Tools | System Configuration. 2. Either of these options should open the System Configuration Utility panel, which should look similar to the screenshot below. In this panel, select the Selective Startup option, and uncheck Load Startup Items. Be sure that the other boxes remain checked.

Windows XP System Configuration Utility Setup.

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Windows Vista System Configuration Utility Setup.

This will create a clean boot, where no startup items that could interfere with the MineSight installation are loaded. 3. Click OK once the appropriate options have been selected in the System Configuration Utility, and the dialog pictured below will pop up. Choose Restart.

4. Once the machine has been rebooted, MineSight should install from the update CD successfully. Once the install is completed, the user should return the system to the default startup configuration.

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5. Return to the System Configuration Utility panel. Select Normal Startup load all basic devices and services, and click OK. Once again, the user will be prompted to reboot. After the machine is rebooted, the configuration should be returned to normal.

MineSight Installer Does Not Provide Option to Select Path

On occasion, when a MineSight installation is halted prior to completion, the installer assumes that the installation was completed successfully. This can lead to a situation where the installer assumes that MineSight is installed in a certain directory, even if the directory does not actually exist. In this situation, when a reinstall is attempted, the installer will attempt to install MineSight into a different folder without prompting the user to choose the correct installation path. To rectify this issue, the user should browse to C:\Program Files, and look for a folder called InstallShield Installation Information.

This folder is a hidden folder, and may not always be visible in Windows Explorer. If the folder is not visible, take the following steps: 1. In Windows Explorer, go to Tools | Folder Options. 2. Within the Folder Options dialog, navigate to the View tab. 3. Under Advanced Settings, choose the option Show hidden files and folders, as shown in the screen capture below:

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4. Click Apply, and exit the dialog. Return to Windows Explorer, in the C:\Program Files directory. The folder InstallShield Installation Information should now be visible. Rename this folder to InstallShield Installation Information old. This is the folder where information regarding the path to install MineSight is stored. By renaming the directory, this will cause the installer to prompt the user to specify a new installation directory. Once this is done, run the MineSight installation again from the CD. Upon reinstallation, the installer will now prompt the user to select the installation directory:

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