Assistant Restaurant Manager - Job Description

Responsible For: Responsible To: Working Shifts: Experience: Management of Restaurant & Deli General Manager 45 hours per week or as required fulfilling the requirements of the job Minimum 1 year restaurant management experience

Purpose of Job

Working with the General Manager to inspire, motivate and lead the restaurant & deli team to achieve or exceed sales and profit target. To establish and maintain excellent standards of guest service. To ensure the restaurant reaches and maintains its maximum potential in all areas. To deputise in the absence of the General Manager. To assist the general manager to ensure all departments and team members comply with H & S, food hygiene and alcohol licencing regulations at all times.

Main Duties & Key Tasks

People: To assist the General Manager with the recruitment and training of team members and to manage and motivate team both as individuals to realise their maximum potential. To assist the General Manager with the training and development of the deli and restaurant supervisor. To communicate regularly and effectively with all team members through team meetings, appraisals and one to one coaching. To establish and maintain excellent, communication with Line Manager to agreed specifications and deadlines. To assist the GM in preparing team rotas and schedules, within agreed deadlines and budgets.

Guest Service: To consistently practice and act as a role-model in the delivery of the highest standard of guest service to ensure that no customer is ever left unsatisfied. To fully understand the River Cottage Canteen offer and to enthusiastically ensure all team members are proficient in this area and can effectively communicate to others. To effectively receive and channel guest feedback to maintain the highest possible standard.

Sales and Profitability: To achieve and maximise sales and profit targets as set by the General Manager. To ensure that adequate staffing levels are maintained and staff costs are within the weekly budget. To actively flex the labour line to help combat daily/weekly sales fluctuations. To be responsible for the implementation of the companies money handling procedure and the timely and accurate banking of all monies within company guidelines. To ensure daily safe checks and end of night sales administration is completed accurately. To ensure adequate stock levels of wine/drinks and Deli are products are maintained. To ensure that the Canteen & Deli trade and operates in accordance with all statutory licensing, legal and company requirements. To ensure that all controllable costs to include wastage are kept to a minimum whilst actively seeking new ways to improve the profitability of the restaurant.

RCCD Assistant Manager Job Description/V1Apr 12[Type text]

To work with the General Manager to improve COS results, implementing systems to aid improvement as and when necessary. To ensure that all competitors initiatives/promotions are monitored and recommendations made to line manager to ensure effective competition. To adhere to money/banking procedures in line with company policy.

Stock Management: To assist the GM to establish and maintain stock inventory on weekly & monthly basis to agreed levels. To assist the GM and Head Chef to establish and maintain excellent relations with suppliers to ensure efficient, documented, accurate and timely deliveries. To assist the GM to ensure the consistent quality, rotation and levels of stock. To assist the GM to ensure all non-consumables ordered are within the budget for the period.

Company Assets, Safety and Security: To ensure that all company assets, cash, stock, property and goods are well cared for and secure at all times. To establish, maintain and monitor the highest standards of hygiene and Health & Safety in accordance with all statutory, legal and company requirements. To maintain the highest personal standards of presentation, dress and behaviour and to ensure that this is maintained by all team members. To maintain the highest standards of cleanliness and hygiene in all areas of the restaurants environment, utensils, goods and equipment To comply with the companies premise licence conditions, comply with current licencing legislation ensuring that the Prove It Challenge 21 scheme is operated throughout the canteen and deli operation by all team members and Supervisors. To carry out daily pre shift opening check to ensure the canteen and Deli standards of appearance and cleanliness are to the required standard, as well as good housekeeping check lighting, music, canteen layup, clear fire exits. To carry out last man out checks on close downs to ensure the safety of the co mpanys assets.

General: To ensure the proper implementation of all company policies and procedures and to provide timely feedback to the GM on how the policies and procedures could evolve to ensure a continually improving customer experience. To attend training, team meetings as required. To communicate company policies, procedures and standards and to ensure that these are fully understood, implemented and adhered to by all team members. To undertake any such other duties as may reasonably be required by the Company.

RCCD Assistant Manager Job Description/V1Apr 12[Type text]