UNIVERSITATEA SPIRU HARET Departamentul de Limbaje Specializate

     

Denumirea cursului: Commercial Correspondence Manual: de Mine 2006

                       

, Ruxandra Vasilescu, Editura Fundaiei Romnia

Prezentarea cursului/Rezumatul cursului: Students acquisition of the following oral and writing skills in advanced Business English: writing routine letters used in office communication/business; writing fax, e-mail messages, memos, minutes, reports using a proper style and selecting the proper tone and form of the message; writing advertising materials (announcements, press releases, articles etc.); development of the negotiation skills by acquisition of the techniques of the dialogue and of the functions of the language; acquiring ethno-cultural and behavioural knowledge to cross cultural barriers by means of the language instruments.

Lista subiectelor posibile 1. What is the role of commercial correspondence ? 2. What are the standard parts of a business letter ? 3. What is the layout of a business letter ? 4. What is the structure of a letter of inquiry/offer/order ? 5. What are the characteristics of the letter of complaint ? 6. What is a reminder ? 7. How many types of negotiators are there ? 8. What are the main elements of a contract (sales contract) ? Aplicaii Teste pentru autoevaluare la tema tratat 1
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a) Dear Mr. Wang b) Dear Daniel

1. Best regards John 2. Truly yours, Wiliam Blake

c) Dear Sir or Madam d) Dear Ms Caroll

3. Yours faithfully Robert Brown e) Dear Madam 4. Yours sincerely H. Trout f) Dear Helen g) Dear Mrs. Long h) Gentlemen

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We ................. from Messrs. Blake & Sons that you export furniture. a. understand b. advise c. inform

2. city.

We are ............ for your name and address to your Commercial Agency in our

a. 3.

told

b.

indebted

c.

interested

I am .................... a prompt reply. a. thanking you for b. looking forward to c. counting on

4.

If you ........... right away from stock, we would be prepared to place an order. a. can supply b. could supply c. supply

5.

It is always a pleasure to ......... from an old friend. a. hearingb. hear c. having heard

6.

We .......... be obliged to you if you gave us a call. a. could b. should c. ................ to your letter, here is our opinion. a. to answer b. as a reply c. Your letter .........15 July arrived yesterday. a. of b. from c.

might

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in reply

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at

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A 1. We are glad to hear that ...... 2. We take this opportunity to thank you for your letter of .... 3. We are very pleased to have your letter of ... 4. We would greatly appreciate a prompt reply 5. You will find enclosed to this letter ....

B a. Folosim acest prilej pentru a v mulumi pentru scrisoarea dvs. din ... b. Suntem ncntai c suntem n posesia scrisorii dvs. din ... c. La aceast scrisoare vei gsi ataat .... d. Suntem bucuroi s aflm c .... e. V-am fi ndatorai dac am primi un rspuns urgent

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To: Tiny Tots Toy Company 15456 Pyramid Way College Park, FL 33133 Dear Customer Service Representative, a) I have purchased other toys manufactured by your company in the past, and have always been impressed with the quality and selection that Tiny Tots has made available to its customers. I recently purchased one of your Tiny Tents for my three-year old. I sincerely hope this is a one-time incident, and that any future purchases I make will live up to the standard my family has come to expect from your company. Unfortunately, after viewing the components that came with the tent are in Portuguese and Russian, not in English. These two unforeseen problems have resulted in the tent remaining unassembled and unacceptable as a toy for my daughter. If reasonable arrangements are not made within ten business days, I will return the tent to the store and expect a refund. I am writing to request replacements for the missing parts, and a copy of the full set of assembly instructions in English.

b) c)

d)

e)

f)

Sincerely,

Clara Winters 5.
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A 1. You will be interested to hear ... 2. We have pleasure in advising you ... 3. Following up our conversation... 4. We regret that we were not able to answer your letter in due time 5. With regard to your letter of ...

B a. Urmare a convorbirii noastre ... b. n legtur cu scrisoarea dvs. din ... c. Pentru informarea dvs. v comunicm c... d. Avem plcerea de a v aduce la cunotin ... e. Ne pare ru c nu am putut rspunde la timp scrisorii dvs.

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Dear Mr..... ................................................................................................................ The prices are understood CIF Constanta, shipment in containers via Hamburg Port and are valid until 1 April 200_ Irrevocable L/C payable at sight on presentation of shipping documents, opened through a correspondent bank of the Romanian Merchant Bank, Bucharest. Shipments could start within 30 days after your firm order and L/C are received. .............................................................................................................................. Yours sincerely,

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A 1. EXW (Ex works)

2. F.O.B

3. DDU (delivered duty unpaid)

B a. the seller must pay the costs and freight necessary to bring the goods to the port of destination b. the seller fulfills his obligation to deliver when the goods have been made available at the named place in the country of importation c. the seller has the same obligations as under CFR

4. CFR (cost and freight)

5. CIF (cost, insurance and freight) 6. CIP (carriage and insurance paid to..)

7. DDP (delivered duty paid)

but with the addition that he has to procure marine insurance d. the seller fulfills his obligation to deliver when the goods have passed over the ships rail at the named port of shipment e. the seller fulfills his obligation when he has made the goods available at his premises to the buyer f. the seller fulfills his obligation when the goods have been made available at the named place in the country of destination. The seller has to bear the risks and costs including duties, taxes and other charges of delivering the goods g. the seller has the same obligations as under CPT (carriage paid to...) but with the addition that the seller has to procure cargo insurance against the buyers risk of loss and damage to the goods during the carriage
 

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A 1. We are writing in connection with ... 2. I am pleased to inform you that... 3. We are unable to... 4. This is as a result of... 5. We would be grateful if you could... 6. We are so sorry that... 9.
  

B a. Apologizing b. Requesting action c. Giving reasons d. Say what you can and cannot do e. Referring f. Giving good news
    

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1. I was interested to know how you see the ... 2. Yes, we have one main point of concern, certainly... 3. Over the last year weve noticed that... 4. ... I think its fair to say... 5. OK, I see. But unfortunately... 6. I believe we... 7. I cant say offhand 8. What Id like to ask you to do, if I may, is to...

A. Saying that you need to check on information before you can give an answer B. Stating an observation made on the basis of experience C. Making a polite request for action D. Asking for a persons point of view E. Indicating that you are not absolutely sure what you are saying is correct F. Indicating that what you are saying is reasonable G. Saying that there is a fact or situation which worries you H. Expressing understanding and a regret

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A a. injured party b. license c. affirmation of a contract d. lessor e. hire-purchase

B 1. someone who has a lease or who pays money for a property he leases 2. declaring a contract as a binding document 3. payment by installments 4. a person who has been caused a prejudice 5. official permission to do something

11. 1. a. 2. a. 3. a. 4. a. 5. a. 6. 7.

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The entities/persons entering into a contract are called: signatories b. parts c. parties A breach of contract may be: committed b. made A sleeping partner is: a partner who sleeps A contract is a: legally binding document c. done

b.

an idle partner c.

a passive partner

b. an understanding c. a business document

To terminate a contract means: to finish b. to end

c.

to treat as discharged

What does a Preamble of a contract contain: a. the object b. data on the parties Settlement of litigation means: a. establish litigation b. solve litigation The elements of a contract are called: a. provisions b. paragraphs

c. introductory words c. deal with litigation

8.

c. clauses

12.
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A 1. its not our fault

B a. we are sending the consignment to you carriage forward

2. you should make it right 3. we want our money back 4. you have to pay when the goods are returned to you 5. we will sue you 6. you made a mistake 7. we wont buy anything from you again 8. the goods are rubbish 9. were complaining about 10. why dont you pay attention? 13.

b. we are not responsible for the error c. we would like to complain about d. we will have to take legal action e. you seem to have made an error f. the products are not satisfactory g. we will not re-order h. you have not followed our instructions i. please correct the error j. we would like a refund
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cannot come to because tell

more here are need am sorry

tell ask

for you had to

a) b) c) d) e) f) g) h) 14.

about your prices. I am writing to our costs have risen. This is If you any information, please contact me. to you that the delivery will be delayed. I you that I Unfortunately, I have to some brochures describing our products. to increase our prices. We have . We have opened a letter of credit

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the meeting.

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A 1. A client has a lot of bills to be paid this month and does not have enough funds in the account to pay for them 2. A manufacturing company wants to buy new premises. 3. A casino needs to deposit large amounts of money at 4 a.m. every morning. 4. A client wants to invest money in several banking products and needs advice. 5. A client has to pay several bills on a regular basis. 6. A client wants a bank to act on his/her behalf. 7. A client wants her jewellery to be kept in the bank. 8. Ms. Massant wants to send $5,000 to her son in New York as quickly as possible.

B a. business loan

b. credit card c. executor d. night safe e. safe deposit box f. cash card g. deposit account h. SWIFT transfer

9. A client travels a lot and has to pay hotel and restaurant bills regularly. 10. A client works irregular hours and does not have time to visit the bank to withdraw money from his/her account. 11. A client wants to withdraw money against a personal cheque. 12. A client wants to earn a higher rate of interest by depositing money for a fixed period of time. 13. A client wants a long-term loan to purchase a house. 14. A client allows a creditor to withdraw money from his account at regular intervals to pay for goods and services. 15. A client wants to borrow money to renovate his house. 15.

i. overdraft j. standing order

k. cheque encashment l. direct debit m. mortgage n. personal loan

o. portfolio services

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A 1. this would suit us 2. fail to deliver 3. to smooth out the effects 4. to claim damages 5. on behalf of

B a. pentru a atenua efectele b. n numele/din partea c. aceasta ne-ar conveni d. nu livreaz e. s pretinde daune/despgubiri

Rezolvri i rspunsuri
Ex 1: a-4; b-1; c-3; d-4; e-3; f-1; g-4; h-2 Ex 2: 1-a; 2-b; 3-b; 4-b; 5-b; 6b; 7c; 8a Ex. 3: 1d; 2a; 3b; 4e; 5c Ex 4: b-a-d-f-c-e Ex. 5: 1c; 2d; 3a; 4e; 5b Ex 6: 1-e; 2-d; 3-b; 4-a; 5-c; 6-g; 7-f Ex. 7: 1-e; 2-f; 3-d; 4-c; 5-b; 6-a Ex. 8: 1-D; 2-G; 3-B; 4-E; 5-H; 6-F; 7-A; 8-C Ex 9: a-4; b-5; c-2; d-1; e-3 Ex 10: 1-c; 2-a; 3-c; 4-a; 5-c; 6-b; 7-b; 8-c Ex 11: 1-b; 2-I; 3-j; 4-a; 5-d; 6-b; 7-g; 8-f; 9-c; 10-h

Ex 12: a) inquire - ask; b) due to the fact that - because; c) require further - need; d) regret - are sorry; advise - tell; e) inform - tell; will not be able to attend - cannot come to; f) please find enclosed - here are; g) been forced - had to; h) in your favour - for you. Ex 13: 1-i; 2-a; 3-d; 4-o; 5-j; 6-c; 7-e; 8-h; 9-b; 10-f; 11-k; 12-g; 13-m; 14-l; 15-m Ex. 14: 1c; 2d; 3a; 4e; 5b