VIETNAM MARITIME UNIVERSITY INTERNATIONAL SCHOOL OF EDUCATION

REPORT
(FIELD TRIP STUDY)

Name of student: Nguyen Van Minh ID: 50082 Class: GMA02 Place: Haiphong Port Holding Limited Liability Company Instructor: Mr. Vu Le Huy

Haiphong, November 2013

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Contents
PREFACE ...................................................................................................................... 3 1 CHAPTER 1: INTRODUCTION OF THE COMPANY.... ............................... 4 1.1 1.2 2 History .............................................................................................................. 4 Facilities ........................................................................................................... 5

CHAPTER 2: DESCRIPTION OF BUSINESS MODEL ................................ 10 2.1 Functions ........................................................................................................ 10 2.2 Organization ................................................................................................... 11 2.2.1 Chart of the organization............................................................................. 11 2.2.2 Functions and duties of the department ...................................................... 12 2.3 2.4 Personnel ........................................................................................................ 15 The advantages and difficulties of Haiphong port ......................................... 16

CHAPTER 3: SITUATION ANALYSIS ........................................................... 17 3.1 Evaluating business results............................................................................. 17 3.2 Evaluation of the implementation of port production targets ........................ 19 3.2.1 Evaluating port production targets by fields ............................................... 19 3.2.2 Evaluating port production targets by type of good ................................... 21 3.3 Results for first three quarter in 2013 ............................................................ 22

CHAPTER 4: CONCLUSION ............................................................................ 25

PREFACE
International trade of Vietnam has grown dramatically in the past 15 years since opening, integration with the world economy, especially after Vietnam became a member of the World Trade Organization (WTO). Along with economic growth of about 8%, regular year's growth rate of exports and imports about from 20% to 25% a year. Goods trade grew quickly, and which are mainly transported by sea (about 80% of the total volume of goods transported) is the important prerequisite for the development of maritime transport, and maritime services of VN With 3,200 km coastline, more than 90 ports are allocated in all three regions. Vietnam is blessed for the development of sea transport. Along with the rapid growth of international trade has accelerated the development of maritime services including terminal operators, warehouse, transportation and logistics services in the past 15 years. In Haiphong port which plays a crucial role in the development that is "gate" the most important exchanges North Country. Haiphong Port is the largest port; the flow of goods through is the largest in northern Vietnam. Port is equipped with modern equipment and adequate infrastructure, consistent with the mode of transport, international trade. Haiphong port consists of three areas: Hoang Dieu (The Central Port), Chua Ve Port and Tan Cang (Port of Dinh Vu) ... and a warehouse system: the container yard, warehouse.... Under the guidance of enthusiastic teachers guide and the help of the staff working at the port of Haiphong has helped me gain some documents to write this report. I express my sincerest gratitude to Mr. Le Quoc Tien, Ms. Nguyen Thanh Thuy, Mr. Vu Le Huy, for their valuable guidance throughout the internship. The quality of this work owes a great deal to the help rendered by them and their critical reviews through various stages of this project. Finally, thanks to Haiphong. Ltd. for giving me such a nice opportunity to training which helped me understands the implementation of knowledge and skill on real world problems.
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1 CHAPTER 1: INTRODUCTION OF THE COMPANY....

1.1 History Haiphong Port was founded in 1876. Over 121 years of existence and development, Port of Haiphong has always played the most important role of the Border gate Interface in the North of the country. Import and Export Cargoes of 17 northern provinces and transit cargoes have transferred via Port of Haiphong to the markets of many countries and vice versa. On Nov 24th, 1929 all workers of Ben Sau Kho (previous name of Port of Haiphong) gathered together and struggled against the Port Owner for increasing salary and supplying enough drinking water. The struggle entried a greatly bright landmark into the glorious history of the port workers Haiphong city was liberated on May 13th, 1955. At the demand of the economic restoration and development after the war, all the ports workers have worked laboriously, actively and innovatively to overcome all difficulties and reached the ports cargo throughput in millions of tons. After May, 1955, Haiphong city was liberated. Haiphong ports and workers starting recover economic after the war. With the assistance of Ministry of the USSR maritime in the years of 60s, Haiphong Port has received the modern facilities to meet timely the needs of import and export of goods between our country and abroad. In March, 3rd, 1993, Ministry of Transport was making a decision No. 376/TCCB-LDD on the establishment of Haiphong Port Company. To fit the modern economy, the port has self-renewal and reorganization towards specialization. Transportation technologies have been changed to match the mode of shipping container. Since 1997, the port has implemented a project to upgrade Haiphong port with $ 40 million funding from Japanese ODA

1.2 Facilities Access channel Channel depth: From pilot boarding position to Dinh Vu Port area: -7.2 m, from Dinh Vu Port to the main port area - Hoang Dieu and Chua Ve Terminals: -5.5m. Tidal regime: diurnal. Average tidal range: 2.5m. Maximum tidal oscillation: 4.0m. Maximum draft: -8.5m. Maximum size of vessel acceptable: 10,000DWT at alongside wharf), 40.000 DWT at lighterage area.

Infrastructure and equipment: Handling operation areas are located based on the advantages of infrastructure such as railways, road, and inland waterway. These areas are installed and equipped with modern and advanced handling equipment which are suitable to every kind of cargo, meeting the demand of different ways of transport. Hoang Dieu terminal: There are 11 berths with 1,717 m in length. Chua Ve container terminal: There are 5 berths with 848 m in length. Chua Ve container terminal: There are 5 berths with 848 m in length.

Berth name/No.

Length

Depth

Equipment

Vessel/Cargo

Main port area Hoang Dieu Terminal M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 125 m 125 m 163 m 165 m 165 m 165 m 163 m 163 m 163 m 158 m 158 m -8.4 m -8.4 m -8.4 m -8.4 m -8.4 m -8.4 m -8.4 m -8.4 m -8.4 m -8.4 m -8.4 m Floating 10~80MT - Forklifts - Automatic bagging line Electronic 80~120MT scale cranes Shore cranes 5MT, General cargo, container, bag, bulk vessels

10MT, 16MT, 32MT.

Chua Ve Terminal C1 C2 C3 C4 C5 132 m 132 m 150 m 150 m 150 m -8.4 m -8.4 m -8.4 m -8.4 m -8.4 m - Shore crane 40MT - Gantry crane 32MT Dedicated 2~42MT - Elect. scale 80MT forklifts Container, general cargo vessels

Dinh Vu port area Tan Cng Haiphong V3 230 m -10.5 m -10.5 m V5 230 m -10.5 m -10.5 m V7 215 m -10.5 m - Jib/Slewing crane 40MT Container, general cargo vessels - Quayside gantry crane 20,000DWT/1,200TEUs

V4

230 m

V6

230 m

Storage facilities: Warehouses: On the total area of 51,202 m2, Haiphong port open storages & warehouses were built under high quality standards. They are divided into specialized areas in conformity with the storage, handling, and transportation conditions of each kind of cargo. Amongst these warehouses there is a standard Container Freight Station
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(CFS) of 6,620m2 used for cargo consolidation and distribution of LCL containers.

Kind of warehouses/stowage Quantity yards Container Freight Station 2

Area (m2) 6,620

Note

For

consolidation of

and LCL

distribution containers General cargo warehouses Container yard Open storages & cargo yards 10 3 20 30.052 404,400 141.455 General cargo

21.000 TEU

Major equipment: Type Floating crane Quayside gantry crane Rubber-tyred gantry crane - RTG Jib/Slewing crane Forklift/Toplift/Reach stacker Rubber-tyred crane Computerized scale bridge Tug boat Mobile crane No. 1 8 12 38 66 6 4 9 10 Capacity 80 MT 35.6~40 MT 35.6 MT 5~40 MT 3~45 MT 25~50 MT 80~120 MT 510 HP~3200 HP 25-50 MT

 INFORMATION SYSTEM: Haiphong ports need to deal with a number of disparate activities: the movement of ships, containers, and other cargo, the loading and unloading of ships and containers, customs activities. As well as human resources, anchorages, channels, lighters, tugs, berths, warehouse, and other storage spaces have to be allocated and released. The efficient management of a port involves managing these activities and resources, managing the flows of money involved between the agents providing and using these resources, and providing management information. In order to, improve the productivity and efficiency of the port. Haiphong Port fully apply management system using information technology Haiphong Port has 11 servers, 400 work-stations. Cisco network equipments all are assembled throughout the port area by cable network wireless 54 Mbps, STP cables, UTP cables, bronze cables. Current softwares: Container Terminal Management System CTMS, Management Information Systems MIS, camera system, security gate management and control system, internal document management system

2 CHAPTER 2: DESCRIPTION OF BUSINESS MODEL

2.1 Functions Business operations of the port is to provide services such as cargo handling, transportation, storage, commodity inspection and other maritime services required by customers. For this type of business, the product is a service but is not specific goods Haiphong port supplies main services: Cargo handling, bagging/packing, tallying and warehousing. Tug assistance and maritime salvages to ocean vessels. Cargo transit and container transshipment services. Transport agent and forwarding. Logistics services of container transport by Haiphong-Lao Cai rail-way route. On-land and by-waterway transport. Ship agent and maritime brokerage. The primary functions of Haiphong port are: Traffic function: the port is a nodal point in the traffic, connecting water and various land modes. Transport function: ports are turntables for various cargo flows. Besides these, ports can have several other functions, such as: The traffic function requires three conditions to be fulfilled, i.e. a good front door, a good backdoor and sufficient capacity and services in the port itself: Entrance from sea, needs to be accessible and safe; Port basins and quays, adequate space for manoeuvring and berthing of the ships, capacity for handling and storage; Hinterland connections, road, rail, inland waterways, pipeline, depending on the transport function.
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2.2 Organization 2.2.1 Chart of the organization

BOARD OF MANAGEMENT

Supervisors
BOARD OF DIRECTORS
General Director

Deputy General Directors

SUBSIDIARY UNITS:

SUBSIDIARY ENTERPRISES:

Medical Center Electrical Center Port Vocational & Professional Technique School

Hoangdieu Center Terminal Chua Ve Container Terminal Tan Cang Container Terminal Bach Dang Stevedoring & Transport Enterprise

Finance and Accounting Dept

Haiphong Port Shipping Agency (Hapagent)

Military and Security Dept

Planning & Statistics Dept

Labour and Salary Dept

Civil Engineering Dept

Administration Dept

Safety and Quantity Management Dept

Technological Dept

Personnel Dept

Operation Dept

Business Dept

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2.2.2 Functions and duties of the department

The production department Port is divided into 4 subsidiaries members, with the task of organizing, managing, and business activities. Hoang Diu Terminal (central terminal) is responsible for organization of loading and unloading, forwarders, storage of general cargoes, bagged cargo, bulk cargo, Steel Product and domestic freight( contain container cargoes). Chua Ve Container Terminal is responsible for organization of loading and unloading, forwarders, storage of container commodities. Tan Cang Terminal is the newest terminal of Haiphong Port. It provides storage facilities for both loaded and empty containers. Loaded containers are stored for relatively short periods, whilst waiting for onward transportation, whilst unloaded containers may be stored for longer periods awaiting their next use. Bach Dang handling and transportation enterprises.

The Board of Directors The organizational structure of the Haiphong Port includes the Board of Directors and 11 departments with function to advise the managing director, executive producer and business organizations.

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2.2.2.1 General Director General Director is responsible for legal, the Board of Directors General Director of Vietnam National Shipping Company of all activities of Haiphong Port. 2.2.2.2 The Deputy General Manager Deputy General Director of Business - Internal Affairs is responsible for the organization of labor managers, care to life of staff and employees Deputy Technical Director is responsible for work within the scope of science and technology. Understand technical condition of vehicles and communication equipment unloading plan to fix the vehicles and equipment that are consistent with the process of loading and unloading, direct installation of lighting, drainage systems , dredging, saving and safety techniques. Deputy General Director of Operation: is responsible for business operators and directing the organized volumes transport export goods are most effective, direct build plans for production, price and overall a good performance . Effectively exploit the potential of all businesses, inspecting officers and employees perform work safety. Deputy General Director of Quality Management The departments: 2.2.2.3 Personnel Department: Its function is advising the director of the organization of work, such as production, planning, management, planning staff training, and internal politics. 2.2.2.4 Labor and Salary Department: The division is to advise Director about the salaries and policies of state employees. Organization labors, management and use of labors. Research, applied, develop policy recommendations, development plans salary, bonuses, allowances and other policy regimes. 2.2.2.5 Finance - Accounting Department The division is advising Director Manager all matters about accounting and finance. Investment efficiency capital of the enterprise, establishment of
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financial reporting and the economic indicators showing the performance of the whole producing Port 2.2.2.6 Business Department: Its function is to advise the Director about of the business including legal work, contracting, construction pricing policy, pricing of services, billed delivery to customer accounting and finance department, relations with shipowners, shippers to source for port operators. 2.2.2.7 Department of technology: Its function is to advise the room directors in terms of scientific, technical, planning and use of facilities, organization and management of mechanical engineering, process for handling technology, design diagrams mechanical handling, improvements and new design tools for handling fit the conditions of production Port and application of advanced techniques in the production process in order to comply with handling and transporting high yield, good quality, ensure safety of people and equipment, production tools. 2.2.2.8 Department of safety and quality management: The departments are responsible for advising the Director on matters related to production safety, application of management of quality production standards which are international recognition. 2.2.2.9 Civil Engineering Department: Its function is advising the board of directors for the Port in the fields of land, water port, technical supervision of construction, renovation, repair, reinforcement, replacement, renewal... constructions, to improve the quality of infrastructure, planning port development, the establishment survey and design construction projects. 2.2.2.10 Military and Security Department:
Military and Security Department: mission is to protect the security of ports

2.2.2.11 Administrative Office Management: Its function is similar to the agency's Office business. Advising and organize the implementation the work of governance, administration, property
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management, land property of the Port... To advise and implement reward propaganda press, warehouse management and distribution of stationery. 2.2.2.12 Haiphong Port Shipping Agency: Providing marine brokerage services provide, help carry out the procedures for the ships goes into port more quickly, acting as agent for international shipping lines company. 2.2.2.13 Planning & Statistics Department: Its function is to advise the director of planning in terms of short term and long term for the port, developing and assign tasks to the members of company, Statistics on the figure of operations, human resources, technical infrastructure, customer documentation, the kind of ships get into or out the port to make forecast in the future in accordance with internal sources availability of port capacity. Planning & Statistics Department also participated in building cost and business analysis.

2.3 Personnel Labor is the most important factor in business activities. Number and quality of labor directly affected the business activities of in Haiphong port. Haiphong port is a large enterprise in terms of employment. Total workforce of about 3824, (man: 2814, woman: 1010) Hoangdieu Center Terminal: 1877 people (Man:1307, Woman 570) Chua Ve Container Terminal: 808 people (Man:588, Woman 220) Tan Cang Container Terminal: 692 people (Man:574, Woman 118) Bach Dang Stevedoring & Transport Enterprise: 47 people (Man 36,Woman 11) Educational level: Postgraduate: 27 people Graduated: 877 people

Average salary of employees: 9.1 million VND/ month in 2013

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2.4 The advantages and difficulties of Haiphong port the Advantages: Haiphong Port is the largest port in the north, have a long development history, have a great reputation all over the country, and have good management team, skilled workers. Infrastructure, facilities and equipment are new investment to promote efficiency in time to meet the growth rate of goods and improve competitiveness in the context of the economy fluctuation. Northern economic strong growth has a positive impact on growth made goods through the port. Haiphong port has collaborated closely with the governance agencies in Port reform administrative procedures and settlement procedures as quick, convenient, timely communications. Haiphong Port always attracts the concern of the State, ministries, and Haiphong city, the assistance of the authorities, with the cooperation of the client. Information technology systems are modern and standards in container terminals, system software management and container extraction Difficulties

The major difficulty encountered is the ship channel were shallow and large alluvial, the annual cost for this is huge. Ships with a tonnage of 10,000 DWT or more cannot conveniently access to the port. Haiphong Port must handling from Halong Bay. Turning basin is restricted, unstable transmission areas significantly affect activities of the port business Volume of goods via Port is unstable making difficult for business production processes Electricity prices, higher fuel affect the formulation of price plans. High material costs led to increased freight rates, reducing the attractiveness to customers, difficult for the competition

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The volatility of the economy, unpredictable market, inflation, cost of fuel and materials, equipment, petroleum, iron and steel high rise has increased production costs, investment costs and slow progress of investment projects, creating limited competitiveness. Some of the cargo handling equipment is outdated, low efficiency; the cost of repair is too big.

3 CHAPTER 3: SITUATION ANALYSIS

3.1 Evaluating business results a. Revenue

revenue ( billions VND) 1400 1200

1000 800 600 400 200 0 2007 2008

revenue

revenue

2009 years

2010

2011

2012

Revenue of Haiphong port from the year 2007-2012 tends to rise steadily, ranged from 698 billion VND (2007) to 13.698 billion VND (2012). Revenue growth over the year were positive, 6-year average growth reached 117%. Overall, the growth rate of the ports in ascending years by years, but the growth rate is not high.

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Reasons: Haiphong port have faced the competition from new ports such as the port of Cai Lan, , Green Port in recent year. However, the port has achieved its objectives, and revenue next year is higher than last year due to production of goods through the port of rising up days by days. Though, port has to decrease rates to compete, but these items bring high revenue for the port still remained rates and increased yields. Analysis of each component of Haiphong port revenues can see: Revenues from handling: includes revenues from the handling, loading and unloading goods on the ship. Revenues from inventory: including costs of warehousing, forwarding, scaling service fees, service fees, other agents fees Revenues from support activities: Tug assistance and maritime salvages to ocean vessels, security

b. Profits

Year Revenue (billion VND) Profit (billion VND)

2007 698 26.35

2008 940 26.5

2009 962 28.2

2010 1056 56

2011 1200 65

2012 1300 80

Profits of Haiphong port from the year 2007-2012 tends to rise steadily, ranged from 26.35 billion VND (2007) to 80 billion VND (2012). Profits growth over the year was positive. Reasons: Port adjusted and flexible application cost, calculating the cost of handling operation some to ensures cost and profit efficiency. Minimization procedures stages, behaviors and quality of personnel serving business customers.
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c. Productivity Labor productivity in recent years continued to increase, although the number of workers at the port decreased continuously. Reason is the port has invested in equipment purchase; modernize handling facilities to enhance productivity in recent years.

3.2 Evaluation of the implementation of port production targets 3.2.1 Evaluating port production targets by fields

Cargoes throughput

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 Cargo throughput 2006 Total 11,151,0 00 MT 5,199,00 0 MT Export 2,825,00 0 MT 3,127,00 0 MT 464,000 TEUs Ship calls 2,056

2008 13,900,00 0 MT 7,635,000 MT 3,231,001 MT 3,103,000 MT 808,000 TEUs 4,779

2009 14,370,00 0 MT 8,226,000 MT 2,376,000 MT 3,768,000 MT 816,000 TEUs 4,779

2010 15,688,68 9 MT 7,815,129 MT 2,858,577 MT 5,014,983 MT 953,646 TEUs 5,298

2011 17,891,56 8 MT 7,861,456 MT 3,989,431 MT 6,040,681 MT 1,018,794 TEUs 2,470

2012 18,100,00 0 MT 7,750,000 MT 4,450,000 MT 5,900,000 MT 964,000 TEUs 4,390

Import

Domestic

Container

Export: includes the following commodities: timber, building materials, Clinker, sand, container, and other goods

Output fluctuates from 2.8 million tons to 3.2 million tons in 2006-2010. Output increased sharply 3.9 million tons and 4.5 million tons in years 2011-2012(accounted for 24.5% of total output in 2012). The average yield was 3.288 million tons over 6 years. Reasons: growth in exports is due to the export promotion domestic firms by government and the growth of the Vietnam economy. The slight decrease of exports in 2009-2012caused by the world economic crisis affect to the Vietnamese enterprises. Import: includes the following commodities: container, machinery, fertilizers, metals, sulfur

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Imports achieve the highest output in the total output of port, ranged from 5.199 million tons (2006) to 8,226 million tons (2009). The average yield was 7.414 million tons over 6 years, accounted for 48.77% of total production in 6 years. Reasons: in recent years, imports have decreased slightly due to domestic production. Many goods have been no longer dependent on import. The government policy encourages people to use domestic goods. Domestics: container, fertilizer, Clinker, animal feed, building materials

Domestic output fluctuates from 3,103 million tons (2008) to 4,450 million tons (2012). The average yield was 4.492 million tons over 6 years, accounted for 29.55% of total production in 6 years. Reasons: in recent years, many goods improved quality, reasonable prices should attract 3.2.2 Evaluating port production targets by type of good a. Container cargo

Container throughput

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This is a stable commodity revenue accounting, revenue accounting for over 50% of the port of Haiphong. in2012, container cargo reach to 964 000 TEUs container cargo. One basic cause is due to the competitiveness of the port of Haiphong higher than other ports, because more advanced handling equipment. Therefore, attracted major shipping lines, leading to increased production. Customers 1 2 3 4 5 Maesk Line Wan Hai Lines RCl Heung- A CMA CGM quantity 169 102 138 103 53 Container( TEU) 18,6152 96,305 82,767 62,189 46,761 Port Tan Cang Chua Ve Chua Ve Chua Ve Tan Cang

Haiphong Ports customers

b. Building materials cargoes. This is the low revenue of goods. Imports almost disappeared, replaced by strong growth domestic goods. Materials cargoes help Haiphong port achieved sales indicators and stable annual growth. c. Other general cargoes. Include goods such as steel, fertilizer, animal feed, ore, wood, ... This is volatile commodities, but in general the past year the market share of these items are always high growth helped increase cargo volumes through the port

3.3 Results for first three quarter in 2013 The total amount of cargo through the port in the first 9 months of 2013 reached to 13.992 million tons accounted for 72.1% of the plan in 2013 (19.4 million tons). In which, container commodity reached 740,000 TEUs Exports: Volume of Transshipment cargo was 3.32 million tons in the 9 months increased 3.9% compared to the same period in 2012.
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Imports reached 6.236 million tons by 98.7% compared to the same period in 2012 (6.318 million tons). Domestic: 9 months to reach 4.436 million tons of 98.4% over the same period in 2012. Quarter 1st 2nd 3rd Total Exports (mil tons) 1.003 1.072 1.246 3.32 Imports (mil tons) 1.960 2.139 2.137 6.236 Domestic (mil tons) 1.453 1.615 2.137 4.436

The first quarter The specific indicators are: The first quarter output is 4.416 million tons compared to 98.1% to quarter plan, reach to 24.3% of the plan in 2013 (18.2 million tons). The specific indicators are: + Exports: port throughput was 1.003 million tons, reach to 100.3% of the plan and up by 8.5% compare the same period last year (924,000 tons). + Imports: port throughput was 1.960 million tons by 99% of plans and by 90.4% compared to the same period last year (2.168 million tons). + Domestic: port throughput was 1.453 million tons by 95.6% compared to the plan and up 7.8% from the same period last year (1.348 million tons). The second quarter Port cargo volumes through the second quarter of 2013 reached to 4826 million tons + Exports: port throughput was 1.072 million tons + Imports: port throughput was 2.139 million tons + Domestic: port throughput was 1.615 million tons The third quarter
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The total production of goods through the entire port in third quarter reached 4.751 million tons, 96% of the plan, up 4.6% compared to the same period in 2012 + Exports: Third quarter reached 1.246 million tons, exceeding the 11.2% target and rise 7.8% compared to the same period in 2012. + Imports: Third quarter reached 2.137 million tons, compared with 95% of the plan, up 6.3% compared to the same period in 2012 (2,010,000 tons). + Domestic: Third quarter reached 1.368 million tons to 86.7% and 100.1% plan compared with the same period in 2012

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4 CHAPTER 4: CONCLUSION
For developing the port in the next time to meet the needs of growing national economy growing we need to take measures. On the basis of the assessment, the current capacity analysis and forecast for future development. Based the assessment, analysis of current capacity and forecast for future development. I propose the recommendations for the development of the port of Haiphong in future. Haiphong port with economic characteristics is located in an important gateway to northern Viet Nam. Port was construction and development associated with the development of Haiphong City, up to now the port has been still the largest port in northern Viet Nam. However, Haiphong port still faces many disadvantages that need to be solved to meet the needs of rising cargo through the port. In the coming years, the port needs to propose the methods to remove constraints, efficient production. In terms of macro scope, regulations and trade policy need to be innovated to promote exports. Focusing on investing dredging to improve channel depth, creating conditions for large vessels can access to port. Innovative facilities, focusing on specialized production. Renovate production process. Using application of information technology to minimize procedures, enhance performance Port should adjust and flexible application rates based on calculating the cost of some goods. Improve the quality of service, increase productivity especially in handling container cargoes. Cost savings, increased efficiency, performance of vehicles, warehousing, labor... Focusing on business marketing, capturing market segments, proposing solutions to competitive and maintain market share

The above is the entire contents of my report. Due to the short time, so my report has many mistakes. I look forward to the feedback from teachers. I sincerely thank teachers who helped me complete this report and Haiphong port Ltd Company.

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