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A STUDY ON EFFECTIVNESS OF RECRUITMENT PROCESS, IN THE PROFESSIONAL COURIERS CHENNAI BY A. FRANKLIN JOHN RICHARDSON ( Reg.

No 0929040)
A PROJECT REPORT Submitted to CRESCENT BUSINESS SCHOOL FACULTY OF MANAGEMENT SCIENCES

in partial fulfillment of the requirements for the award of the degree of MASTER OF BUSINESS ADMINISTRATION
April 2011

BONAFIDE CERTIFICATE

Certified that the project report titled A study on effectiveness of recruitment process in The Professional Couriers,chennai is the bonafide work of A. Franklin John Richardson who carried out the research under my supervision. Certified further, that to the best of my

knowledge the work reported herein does not form part of any other project report or dissertation on the basis of which a degree or award was conferred on earlier occasion on this or any other candidate.

Mr. Jamal Mohamed Zubair.M (Assistant Professor), CBS Internal Guide

Dr. MIRZA S. SAIYADAIN Dean, CBS

Mr.Noushad Ali(HR) External Guide

ACKNOWLEDGEMENT

I express my profound thanks to our respected Vice-Chancellor Dr. P. KANNIAPPAN, M.Sc. Ph.D., and our Registrar Dr. V.M. PERIASAMY, B.E., M.E., Ph.D., for their enthusiastic support and help in providing all resources behind the scenes. I wish to regard my sincere thanks to Dr. MIRZA S. SAIYADAIN, M.A., Ph.D., Professor and Dean, Crescent Business School, B.S. Abdur Rahman University, Vandalur, Chennai 600048. I would like to thank to my guide Mr. Jamal Mohamed Zubair. M, Assistant Professor, Crescent Business School, for her full involvement in every part of my project. My sincere thanks to Mr.A.MOHIDEEN GANI, General Manager, The Professional Couriers for permitting me to pursue my summer project at Company name. I would like to thank my external guide Mr. Noushad Ali Manager-HR, The Professional Couriers for his morale support and encouragement, which helped me in carrying out the project successfully. I sincerely thank all the staff members of the Crescent Business School for their valuable advice and kind cooperation, without which the project would not have emerged as a successful one. It is once again a pleasure to acknowledge to my parents, friends and family members for their constructive and valuable suggestions towards improvement of this project.

A.FRANKLIN JOHN RICHARDSON

ABSTRACT

A STUDY ON EFFECTIVENESS OF RECRUITMENT PROCESS, IN THE PROFESSIONAL COURIER CHENNAI in THE PROFESSIONAL COURIERS was used to study the existing recruitment and selection process and various factor involved in it. Both primary and secondary sources were used to collect data. The primary data is collected from both, employers and employees of The Professional Couriers through a well constructed questionnaire. Employers and employees The secondary data was collected from various journals, magazines, articles, various sites and company records. From the analysis it was inferred that the organization gave preference to internal sources rather than external sources. Some of the employees felt that the company would still fasten the process. From the study it was found that the candidate and employees are satisfied with their present recruitment and selection process.

TABLE OF CONTENTS

Chapter Abstract Acknowledgment Table of content List of tables List of charts

Title

Pg.No

Introduction

1.1 Research background/Company Profile 1.2 Identified Problem 1.3 Need for study 1.4 Objective & Scope 1.5 Deliverables

1 22 22 23 23

Literature survey

II

2.1 Review of Literature 2.2 Research gap Methodologies 3.1 Type of project 3.2 Target respondents 3.3 Assumptions, constrains and limitations

25 36

38 38 38 39 40 41

III

3.4 Proposed Sampling methods 3.5 Data processing 3.6 Tools for Analysis

Data Analysis & Intrepretation 4.1 Proposed Analysis 44 71 44 80

IV

4.2 Calculation 4.3 Diagrammatic Representation 4.4 Deliverables Expected conclusions Conclusions 5.1 Summary & Findings

81 82 83 83

5.2 Suggessions & Recommendations 5.3 Conclusions 5.4 Direction for the future research

Appendix Copy of Questionnair/Interview schedule Bibliography

LIST OF TABLES

Table No 4.1.1 4.1.2

Table Name Age of Respondents Qualification of Respondents

Page No 44 46

4.1.3 4.1.4 4.1.5

Department of Respondents Designation of Respondents Income level of Respondents

48 50 52

4.1.6 4.1.7

Experience of Respondents Sources that employees get to know about TPC

54 56

4.1.8 Popular Recruiting Site 4.1.9 4.1.10 Got Informed about the Compensation Package Got informed about the career path and growth

58 60 62

4.1.11 4.1.12

Employee got exact job Employee encounter during interview

64 66

4.1.13

Employees' Feedback On Overall Recruitment Strategy

68

LIST OF CHARTS

Table No 4.1.1 4.1.2

Table Name Age of Respondents Qualification of Respondents

Page No 45 47

4.1.3

Department of Respondents

49

4.1.4 4.1.5 4.1.6 4.1.7 4.1.8 4.1.9 4.1.10 4.1.11

Designation of Respondents Income level of Respondents Experience of Respondents Sources that employees get to know about TPC Popular Recruiting Site Got Informed about the Compensation package Got informed about the career path and growth Employee got exact job

51 53 55 57 59 61 63 65

4.1.12

Employee encounter during interview

67

4.1.13

Employees' Feedback On Overall Recruitment Strategy

69

LIST OF ABBRIVATIONS TPC The Professional Couriers. POD Proof Of Deliveries. OBC On Board Couriers. OTC On Travel Couriers. SMS Special Messenger Services.