Running SAP DR Systems in the Cloud

Rob Bencks
IT Director Harvey Building Products
Rob.bencks@harveybp.com

Patrick Osterhaus
President & CTO Protera Technologies
Patrick@protera.biz

Agenda
Introduction Protera Overview Amazon Web Services (AWS) Overview SAP on AWS Overview SAP Deployment Models on the Cloud SAP DR on the Cloud Overview SAP DR Case Study - Harvey Building Products Summary References Q&A

Protera Technologies

Global IT Outsourcing Services organization

Privately held. Formed in 1998 Presence in the Americas, Europe and Asia SAP Centric. SAP Certified in AMS, Hosting, Cloud & Mobile

Hosting and Support services

24/7 Helpdesk and operation support Hosting and cloud infrastructure services

Consulting Services
Project planning and deployment Services Migrations, upgrades, consolidations

Strong partnerships with market leaders

SAP, AWS, Verizon-Terremark

Protera On Demand Operational Platform

SAP Deployment Options

Application Management and Support Services - SLA

AWS
Amazon Web Services, Rapid Provisioning, Scale up/down , Short term SLA options

Data Center Virtualization

Dedicated Data Center and HW, Rapid provisioning, performance scalability

Outsourced Data Center

Dedicated Data Center and HW, Custom built infrastructure

On Premise Data Center

Customer owns Data Center and HW

Who is AWS?

Consumer Business
E-commerce Tens of millions of active customer accounts Eight countries: US, UK, Germany, Japan, France, Canada, China, Italy

Seller Business
Sell on Amazon Fulfillment Services

IT Infrastructure Business
Cloud computing infrastructure for hosting web-scale and enterprise applications Started in 2006

Amazon Webstore
Payment Solutions Advertise on Amazon

Hundreds of thousands of customers in over 190 countries

What is AWS?
Deployment & Administration

Application Services

Compute

Storage

Database

Networking

AWS Global Infrastructure

AWS Global Infrastructure

9 Regions 25 Availability Zones

Continuous Expansion

 $5.2B retail business 7,800 employees

Every day, AWS adds

enough server capacity

to power that whole

A whole lot of servers

$5B enterprise

4X More Reliable and the Cost of On-Premise Infrastructure

In early 2012, AWS commissioned IDC to interview 11 organizations that deployed applications on AWS.

Architected for Enterprise Security Requirements

The Amazon Virtual Private Cloud [Amazon VPC] was a unique option that offered an additional level of security and

an ability to integrate with other aspects of

our infrastructure.
Dr. Michael Miller, Head of HPC for R&D

1. Pay for Infrastructure as You Need It, Not up Front

On-Premises

$0 to get started Pay as you go

2. Lower Total Cost of IT

Scale allows us to constantly reduce our costs

We are comfortable running a high volume, low margin business

We pass the savings along to our customers in the form of low prices

3. You Dont Need to Guess Capacity

AWS Actual demand Actual demand

Customer Dissatisfaction

Self Hosting
Waste Predicted Demand

Rigid

Elastic

4. Increase Innovation: Experiment Fast with Low Cost and Low Risk

On-Premises

$ Millions

Experiment Infrequently Failure is expensive

Nearly $0
Experiment Often Fail quickly at a low cost

Less Innovation

More Innovation

5. Get Rid of Undifferentiated Heavy Lifting

We take care of it
Data Centers Power Cooling Cabling Networking Racks Servers Storage Labor

So you dont have to

Buy and install new hardware Setup and configure new software build or upgrade data centers

6. Go Global in Minutes

The Benefits Of Cloud Are Only Available In The Cloud

Pay as you Go

Lower Overall Costs

Stop Guessing Capacity

Agility / Speed / Innovation

Avoid Undifferentiated Heavy Lifting

Go Global in Minutes

Private Cloud

Our Hybrid Focus: Tools to Support Hybrid IT Architectures

IAM

Active Directory

Users & Access Rules

VMware Images
Network Configuration Your Data
Storage Gateway

VM Import/Export
Your Private Network Our Storage

Your Data Centers

Your On-Premises Apps

Direct Connect

Your Cloud Apps

VPC

TCO Study for SAP: the Cost for On Premises Infrastructure

RESEARCH FINDS THAT RUNNING

SAP ON AWS

COSTS SAVINGS
OF UP TO

PROVIDES

69%

TCO Study for SAP on Amazon Web Services (AWS), VMS AG, May 10th 2012

Where to Find SAP on AWS Resources

http://aws.amazon.com/SAP

Whitepapers SAP Notes Support Information Service Providers SAP HANA One Quick Start Guide Developer Edition Test Drives and Sandboxes

SAP Certified Solutions on AWS

SAP Business Suite

ERP, CRM, SCM, PLM, SRM (any NetWeaver ABAP or Java based systems)

SAP Business All-in-One SAP HANA version supported on AWS include:

SAP HANA One Business Edition (hourly pricing only) SAP HANA One Developer Edition (free for development use)

SAP BusinessObjects Business Intelligence SAP Rapid Deployment Solutions SAP Afaria Mobile Device Management

SAP Note 1656099 - SAP on AWS: Supported products, platforms and landscapes

SAP on AWS Certification

Requirements for SAP on AWS
BYOL License model AWS High Memory (m2.2xlarge and m2.4xlarge) instances certified for production. Newly certified cc2.8xlarge 90K SAPS! All other instances types ok for non-production Sizing is based on SAP Performance Measurements Standards or SAPS. Use SAP Quick-sizer*. AWS SAPS ratings are published in SAP Note 1588667

New Deployment Models for SAP on AWS Cloud Deployment of Production Landscapes
Zero IT Infrastructure Foot Print, No CapEx, Pay what you use, Packaged 2 and 3 tier landscapes, All inclusive SLAs

Hybrid
Combination of AWS and on Premise resources

DevLab On-Demand
On-demand live Sbx/Tst Instances and SAP Image library services

Cloud Based DR Solutions

On Premise Landscape, Cloud DR solution

Typical DR Concerns
Geography of the DR systems
Close but not too close Laws and regulatory concerns RPO and RTO How much time and data is lost? Sizing of the DR systems What size systems can be handled in AWS DR? How big should DR be sized compared to the production system?

Connectivity and synchronization of the DR systems

How is this accomplished?

Testing the systems

How often can tests be run?

Geography of DR Systems on AWS

Multi-zones within each AWS region

Four regions in U.S. One region in Europe, Two in Asia Pacific One ITAR certified (GovCloud) Edge Location in U.S. Customers prefer D/R in the same country as Production

RPO and RTO on AWS

Technology chosen for system synchronization affects RPO (Recovery Point Objective / data loss), examples:
DB log shipment VERITAS VVR (Virtual Volume Replicator) Shadow Copy

Process to change the network access to AWS drives the RTO (Recovery Time Objective) Multiple options exist for RPO and RTO in AWS.
These are our standard SLAs: 4 hour RPO 2 hour RTO

Sizing of DR Systems on AWS Size of the system

Utilize the AWS High Memory (m2.4xlarge) instances

Recommended sizes of DR system

Driven by business requirements We see from 50% from 100% of Production SAPS ratings

Connectivity and Synchronization

Options for Connectivity in AWS for Cloud, Corporate On Premise, and Data Center: Direct Connect MPLS Circuit (through Edge Location) AWS VPC (Virtual Private Connection) Third party tools for synchronization can be utilized

Testing the Systems

Data synchronization is quiesced Copy of the D/R system is completed DR Test System started and interfaces and third-party products resumed Additional application instances started (if needed)

Building a DR System on AWS System build

Copy Production environment Utilize AWS Import procedure

Connectivity from on-premise systems

AWS VPC Additional networking options

Returning Production back to Primary

Reverse the procedure of AWS System Build Copy system out of AWS Copy the live DR system in AWS Utilize AWS Export Procedure Build new Production system Start log shipment to keep logs moving to new location Once system is available apply all logs Cutover to new system Redirect all interfaces and third party products Resume all operational activities (backups, monitoring, etc)

Traditional DR vs. AWS DR

Fast Deployment
Systems are created in minutes Systems can be copied quickly Simplification of DR testing Systems can be kept in sync during DR testing Numerous test copies can be created quickly
Networking

Highly available network from numerous carriers

Resiliency of environment
Systems are replicated in multi zones Stability of environment AWS is market leader with track record of innovating in a fast pace

DR Testing Best Practices

Test DR periodically with key business processes Interface testing is customer specific
Amount of interfaces and type varies by customer

Sample of printing is a good idea

Third party products should be tested

Service Level Agreement Structure

DR resources on AWS
Compute and storage services in AWS VPC (Virtual Private Cloud)

Connectivity from Primary Systems to AWS

Secure connectivity services

Synchronization procedures
Designed to meet RTO and RPO objectives implementation of synchronization procedures

Management services
Administration of AWS services, connectivity and synchronization services

All inclusive Services

Monthly fixed cost for all inclusive SLA Define cost for additional compute and storage units (SAPS / GB)

SAP DR on AWS Case Study Harvey BP

Company Profile
Serving professional contractors and home builders since 1961, Harvey BP manufactures its own line of windows, doors and patio rooms and is the premier distributor of quality building products in the Northeast. Among the lines distributed are vinyl siding, windows, roofing and doors, produced by such industry- leading names as CertainTeed, Alcoa/Mastic, James Hardie, Tamko, Therma-Tru and Andersen. Geographies HQ: Waltham, MA 33 distribution facilities across ME, NH, VT, MA, RI, CT, NY, PA, NJ 2 manufacturing plants MA, NH SAP Landscape ECC 6.0 DB2 / Linux 1.6TB Database 750 users

SAP DR on AWS Case Study Harvey BP

Challenge
Required better SLAs for system up-time and Disaster Recovery Required a fully hosted environment and a reliable disaster recovery site for business continuity Required an infrastructure that can support a multi-shift environment for manufacturing plants and 24/7 e-business site for customers Required a system response time not limited by the server distance from New England

Solution
On-Demand Hosting from Protera Technologies DR services by Protera leveraging the AWS cloud platform

SAP DR on AWS Case Study Harvey BP SAP Environment

ECC 6.0 FICO, SD, MM, PP, PM, HCM & QM DB2 / Linux Users in Eastern time zone 750 SAP Users On the Cloud deployment Managed Cloud solution for SAP Co-located in a Secure Tier III Data Center State of the Art security, power and infrastructure flexibility Around the clock monitoring Built in backups and security procedures

SAP DR on AWS Case Study Harvey BP

MPLS circuit

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SAP DR on AWS Case Study Harvey BP

Benefits
Complete DR solution of production environment Business can test DR anytime Reduction of the cost of operating a similar solution in a traditional data center DR system is always available

Managed Cloud Services Common Features

No Up-Front Capital Expense

Low Cost

Pay Only for What You Use

Easily Scale Up and Down

Improve Agility & Time-to-Market

On-demand Services
Deploy

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Key Learnings
Increased operational agility, flexibility and scalability are significant Cost savings can be significant too DR systems on AWS offer unique benefits Start with non-production systems Size and complexity matter, as usually, not more, not less Managing the relationship with the services provider is key

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Learn More
Protera Technologies
http://www.protera.biz/disaster-recovery.php http://www.protera.biz/contact-us.php

Amazon Web Services

http://aws.amazon.com/SAP http://aws.amazon.com/enterprise-applications/sap/ TCO Study for SAP on Amazon Web Services (AWS), VMS AG, May 10th 2012

THANK YOU FOR PARTICIPATING

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