Professional Documents
Culture Documents
facility
VOLUME 3, NUMBER 3, 2009 SEPTEMBER–NOVEMBER integrating people – process – place
Refurbishing
a retail giant
Factoring FM into flagship store redevelopment
PUBLISHED BY:
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
CONTENTS 3
56 69 76 89
Security and Risk Windows and Maintenance Education +
Management Window Films The redevelopment of Training Guide 2010
Just when you thought all had Industry has already been deteriorating infrastructure at Our comprehensive annual
been said, done and written gearing up to meet the demands Melbourne’s Royal Women’s guide to Facility Management
about security and the of more stringent energy Hospital, and the ongoing tertiary education opportunities
technology available to deliver it, efficiency measures, and challenges faced in aged care across Australia.
along comes ‘Biometrics’ and nowhere is this more evident accommodation, are examples
redefines the industry. than in the window which highlight maintenance
manufacturing industry. issues and challenges faced by
facility managers.
58 Talking about
Security 69 A Window of
Opportunity on
Energy Efficiency
76 New Royal Women’s
Hospital
CLIENT FEATURES
Dorma
From voice authentication, to Nigel Christie, Project Manager
retina recognition, to signature The recent COAG announcement of Operations for Bilfinger Berger Valorem
verification, Biometrics covers concerning the National Strategy Project Investments, outlines
these and all security measures for Energy Efficiency will have a how PPP Consortium brings FM Innovations
in between. major impact on the built designers in partnership with
environment. Since the Airconserve
builders and facility managers to
+ What is Biometrics? introduction of energy efficiency ensure operators and Johnson Controls
+ What is voice authentication? legislation in Australia, the maintenance are factored into
Australian window and door the design. Apathco Group P L
+ Combating identity fraud.
market has been driven to
Muller Industries
+ Voice authentication –
ubiquitous and secure.
change.
83 The Challenges Facing
FM in Aged Care
Sunscreen
+ FAQs on voice authentication. + New measures affect both Trish Ferrier, Property Manager
residential and commercial Efficient Energy Systems
+ Securing the call centre.
for Royal Freemasons Homes,
buildings.
outlines the regulatory
+ Energy efficiency and comfort No Flush Urinals
compliance requirements in
a winning combination.
residential aged care, and Wilson Security
+ Changing face of windows discusses the ongoing challenge
and doors in Australia. of maintenance and renovations. Atlantis
+ Window Energy Rating
Scheme. MSS Security
ADT Security
Facility Perspectives’ embraces Green Printing Initiatives
SolarMaster
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
4
CHAIRMAN’S MESSAGE
This edition of Facility Perspectives as a contributor to a more productive and sustainable built
marks the end of an era for me as environment through improved innovation, education and regulatory
Chairman of FMA Australia, as at the reform. The FM Action Agenda’s tenure was completed in June 2008
national AGM in November I will hand and in line with the Implementation Board’s wish to ensure that ideas
over to new Chairman Steve Taylor. It progress and that the intellectual property is preserved, the transition
has certainly been an eventful two plan denotes that FMA Australia is the principal future custodian of
years and I have been privileged to the FM Action Agenda’s deliverables and legacy. Since its conclusion,
witness, and be involved in, some we have seen the release of ‘Innovative Procurement Solutions for
groundbreaking changes within the Service Delivery’, one of the outstanding publications initiated during
industry and the Association. its three year term. Two further publications, the ‘Practical Guide to
The introduction of Facility Perspectives Sustainability for Operational Facility Managers’ and ‘Facility
Andrew McEwan itself was quite an achievement for FMA Management Contribution to Productivity Improvement’ are nearing
Chairman
FMA Australia Australia, marking the beginning of a new completion. FMA Australia will continue to oversee the delivery of all
phase for the Association with the launch outstanding actions from the FM Action Agenda and to ensure that
of our new official magazine. The magazine’s intended focus was on relevant intellectual property is disseminated as appropriate.
people, process and place within the FM industry and I believe that Another noteworthy event that I have been proud to see the
over the past eleven editions we have covered the important issues introduction of in Australia is World FM Day, a new initiative intended
related to these areas at all levels, from strategic and managerial to to boost the profile of the FM industry, both in Australia and
operational. I personally believe that Facility Perspectives adds a great internationally. Pioneered by FMA Australia for Global FM, World FM
deal to the value of membership with FMA Australia and can be Day will be celebrated every year on 28 August by FM communities
considered a fantastic source of impartial information for today’s across the world, with the aim of increasing awareness of the FM
facility manager. Of course, improvements can always be made and industry and celebrating the role that it plays in the global economy.
we welcome any feedback that members would like to provide on the Special events were held in all FMA Australia branches to celebrate
layout and content of the magazine going forward. the inaugural World FM Day this year and we hope that in years to
Education and training, as well as improving our relationship and come, the day will become even more successful and go from
increasing interaction with government on policy matters, have been strength to strength along with the industry.
major strategic priorities for the Association during my tenure as This will tie in with the continuing development of our Partners in
Chairman and we have certainly come a long way in a relatively short FM Excellence agreements, which we currently hold with the British
space of time. Our offerings in the field of education and training have Institute of Facilities Management (BIFM) and the International
seen the introduction of the extremely popular Green Retrofitting Facility Management Association (IFMA). Much work has gone into
seminar, which has now been rolled out across all branches and can developing our partnerships with these two organisations and we
assist FMs in the areas of sustainability and compliance with new enjoy excellent relationships with them resulting in members being
government legislations in this area. able to take advantage of various benefits. Global FM too, has grown
In January 2009, FMA Australia adopted IFMA’s Certified Facility considerably since its inception in 2006. The four founding bodies,
Manager (CFM) and Facility Management Professional (FMP) the Association Directeurs et Responsables de Services Généraux
credentialing programs, as a result of a comprehensive review of its (ARSEG), BIFM, IFMA and FMA Australia, have now been added to
previous accreditation system. The new credentials are internationally with representation from Hungary (HFMS), Brazil (ABRAFAC) and
recognised and have been comprehensively updated in recent years. South Africa (SAFMA). FM ARENA of Switzerland and AFE, the US-
The Board is confident that the decision to transition to the new based organisation for facilities engineering have also joined Global
program will be of significant benefit to those who take it up. FM as affiliate members. It is encouraging to see that discussions are
A new Vocational Graduate Certificate in Energy Efficiency for also underway with other FM organisations in Europe, Asia and the
Facility Managers has also been introduced, which is being jointly Middle East and that Global FM now involves more than 42,000 FM
delivered by FMA Australia and AIRAH and is intended to give FMs a professionals worldwide.
strong grounding in where energy is consumed in buildings and On reflection, there is much that has been achieved, both within
educate them how to monitor and analyse energy use. the FM industry and FMA Australia itself, during my term as
You will have seen many updates on our progress in policy Chairman and this is truly a time that we can look back on and be
development and relationship building with government and industry proud of the advancements that have been made. It remains crucial,
bodies, which have been significantly more frequent over the past however, that we do not rest on our laurels, particularly in these times
year. We have seen some really positive developments in this area, of economic unrest. There is much work to be done by the
indicating that government is taking facility management far more Association to ensure that facility management is seen as a
seriously and recognising the contribution that our industry can have mainstream industry and that we continue to build on the work that
on the wider economy, in particular in helping to reduce carbon has been done on combating climate change.
emissions in the built environment. FMA Australia has made excellent I would like to take this opportunity to thank all of those people
headway in representing the needs of the industry to government via that I have had the pleasure of working with during my time as
various roundtable discussions and policy submissions, and I am Chairman of FMA Australia, and in particular for the support of David
pleased to note that the Association’s perspective is now being Duncan, FMA Australia CEO and the Board of Directors, as well as the
actively sought out which is testament to the time and effort that has national office staff. Thanks also to all members for their continuing
been invested in this area. support and loyalty to the Association. I look forward to seeing the
The FM Action Agenda was one of the first government facility management industry go from strength to strength and grasp
investments in the FM industry and was announced in January 2004 the opportunities now within its reach.
following representations by FMA Australia on behalf of the industry.
The FM Action Agenda represented a unique collaboration between Andrew McEwan
FM industry participants, the Australian government and FMA Chairman
Australia, the purpose of which was to improve the recognition of FM FMA Australia
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
5
CEO’S ADDRESS
Welcome to the first Facility direction have already been held with representatives from the
Perspectives issue of the new financial Department of Environment, Water, Heritage and the Arts (DEWHA)
year and what we hope will be a far and we will keep you advised of progress.
more positive one than last year. It Following the devastating Victorian bushfires in February this year,
was, of course, an incredibly tough I wrote to Victorian Premier John Brumby offering the assistance and
year from an economic perspective expertise of FMA Australia in any subsequent reviews that may take
and I am well aware that this has place to develop better emergency management plans going
affected the facility management forward.
industry. From the Association’s point As a result, we have recently been invited by the Office of the
of view, I am pleased to be able to Emergency Services Commissioner to be involved in discussions on
report that the outcome of the designing a national telephone-based warning system for emergency
David Duncan financial year was better than incidents (such as fires, floods, terrorist incidents and other security
Chief Executive Officer
FMA Australia expected, albeit though not as threats). I would encourage members to monitor future issues of
budgeted. Membership levels have FMA Online and Facility Perspectives for further information on this
remained stable and my thanks go to all of our members for important national initiative as it is developed and rolled out over the
their loyalty and support of FMA Australia. coming months.
You will be able to read more on FMA Australia’s performance and The importance of sustainability issues has not diminished, despite
other significant events and achievements throughout 2008/09 in the Australia’s ongoing economic challenges. FMA Australia remains
annual report which is due for release at the national AGM in actively involved in ensuring the full carbon abatement potential of
November and will be available on the FMA Australia website. the built environment is unlocked. In particular, we are working
We will continue to repay the loyalty of our members by ensuring closely with other industry partners through the Australian
that they have access to quality events and information throughout Sustainable Built Environment Council (ASBEC) to ensure
the year. Planning for the ideaction10 conference in Perth is currently government recognises that the Carbon Pollution Reduction Scheme
well ahead of schedule – the draft program has been confirmed and (CRPS), whilst important, will not truly unlock the capacity of the
will be finalised following the close of the call for papers which is set built environment to reduce emissions. Retro-greening of existing
for Friday 11 September. In addition to the usual format of keynote commercial office stock and the introduction of accelerated
and concurrent sessions, we will also be holding a poster session. depreciation to affect same, are examples of complementary
Obviously the conference timetable limits the number of keynote and measures that are being advocated to government by FMA Australia
concurrent presentations that we are able to include in the program, and its industry partners
so we are introducing the poster session in order to provide as many To more effectively target our policy and advocacy priorities, we
opportunities as possible for FM practitioners to share their have recently put together a comprehensive strategy for the next 12
achievements, best practices and innovations. The hope is that this months that will allow us to focus on particular sectors within the
will also be an additional networking opportunity where delegates wider FM space and further enhance understanding of the FM
can meet and discuss new initiatives in a less formal setting, as well industry by governments and the commercial sector as a whole. Stay
as providing a vehicle for recognition of FM achievements. If you tuned for further developments in the coming months, including the
miss out on the call for papers or would like to share your ideas at launch of a dedicated policy-focussed electronic publication from
the conference in a more relaxed environment, consider submitting a FMA Australia.
poster. For more information visit www.fma.com.au. Finally, it was with great pleasure that I attended the University of
I would also like to bring to your attention that FMA Australia has Canberra conferring of awards ceremony in August, to see FMA
recently entered into a memorandum of understanding with the Australia Chairman, Andrew McEwan, receive his Master of Facilities
Green Building Council of Australia (GBCA). This is part of our Management degree. Along with his family I enjoyed the spectacular
ongoing effort to foster relationships with other industry bodies, for occasion, which was held in the Great Hall at Parliament House.
the mutual benefit of the members of both parties. We also have Congratulations to Andrew on his excellent achievement.
strategic alliances with the Tertiary Education Facilities Management
Association (TEFMA) and the Australian Institute of Refrigeration, Air
Conditioning and Heating (AIRAH). Members of FMA Australia are
able to take advantage of member rates on events, products, services
and publications offered by these organisations, so I encourage you
to visit their respective websites or go to the information on strategic
alliances on the FMA Australia website to see how you can benefit.
Work continues behind the scenes to ensure that member needs
are represented at government and industry forums and there is a
great deal happening on the policy and research front. Increasingly,
governments are recognising the wide range of knowledge and skills
that FMA Australia’s members bring to the table and consequently
our advice and input is being sought more frequently on a greater
variety of issues.
Since the last edition of Facility Perspectives, FMA Australia has
been invited to form part of the implementation group for
Fluorocycle, a federal government initiative to increase the recycling
rates of mercury-containing lamps. In conjunction with other industry
groups, the scheme will target key generators of commercial lighting David Duncan
waste through an outreach program and encourage recycling rather Chief Executive Officer
than disposal to landfill. Initial discussions regarding the scheme’s FMA Australia
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
6 FAST FACTS + NEWS
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
FAST FACTS + NEWS 7
ideaction10
Burswood Entertainment
Complex, Perth
12-14 May 2010
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
8 FAST FACTS + NEWS
As commercial buildings increasingly focus on reducing their amongst staff, and improve career development.
carbon footprint, Australia’s longest serving provider of energy “Now ECS can pool its expertise from around Australia to work on
efficiency products and services has undergone a radical large scale projects, while also offering our junior engineers and
company restructure to cope with this growth and prepare for executives the opportunity to work with a range of more experienced
greater business opportunities. colleagues,” Mr Szental said.
Established 26 years ago by prominent Melbourne entrepreneur ECS is currently planning a recruitment drive to fill newly created
Peter Szental, ‘Energy Conservation Systems’ (ECS) has restructured positions in different States.
from a geographical to a functional structure. ECS provides commercial and non-residential buildings with a
Mr Szental said the restructure would better enable his company range of tailored, engineered solutions to reduce their emissions, add
to help commercial office buildings prepare for Mandatory value to their building, and are cost-effective. ECS solutions include:
Disclosure, which would require them to disclose their energy 3 Whole of building/facility energy efficiency solutions
efficiency rating at the point of sale or lease. 3 Integrated occupancy control of electrical, lighting, mechanical
“Building owners and tenants are fuelling a growing demand for and security services
energy efficiency products and services as they make the smart 3 Intelligent lighting
decision to cut energy costs and reduce their building’s greenhouse 3 Greener air-conditioning using clean and recyclable energies
gas emissions,” Mr Szental said. 3 Monitoring and management of electricity, gas and water usage
“We foresee a dramatic increase in this demand when Mandatory 3 Building and NABERS Ratings
Disclosure legislation is implemented in 2010, so we want to be 3 Water efficiency solutions.
ready for this business opportunity, which is not only good for the Many of ECS’s solutions are showcased in the multi-award
environment, but good for the economy as well,” he said. winning ‘Szencorp Building’, which is Australia’s highest rated
ECS currently employs 80 staff in Australia and overseas. Three sustainable building (as measured by the most widely used building
national teams have replaced the company’s State-based teams. The rating systems).
‘Energy Efficiency Products’ team now focuses on developing new
products and securing business, ‘Solutions’ concentrates on For more information about ECS visit www.ecsaustralia.com
delivering projects, and ‘Finance and Administration’ provides back-
end support. ECS is part of the Szencorp group of companies. www.szencorp.net
Mr Szental said the new structure would overcome the limitations
of being a State-based operation, support better knowledge transfer
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FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
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10 CLIENT FEATURE
D
ORMA Service is now offering customers a new level of convenience as two DORMA
departments merge to create one centralised Service Department that satisfies all door and
movable wall needs.
While service has long been an important part of DORMA’s offering, it was previously provided on a
division by division basis through the Automatics and Movable Walls Service Departments. Now a single
entity, DORMA Service, caters for all the product lines in DORMA’s vast portfolio. Plus, it services
competitors’ products to simplify servicing for facilities managers.
Operating Australasia-wide, DORMA Service has a staff of more than 100, which includes some 85
highly-trained service technicians and an incredible customer service team.
“Our goal is to take service to a whole new level,” says Automatics Head of Division Craig Gilmour.
“True service goes beyond just fixing things – we believe it’s an integral part of the way we do business
and lays down a strong foundation for our relationship with customers.”
Craig explains that combining resources from DORMA Automatics, Door Controls, Glas and Movable
Walls to create one service department has taken careful planning, based on the development of
systems and structures in the servicing of automatic doors over a period of years.
The benefits for customers are obvious in a one-stop Service department that offers ‘the whole
package’ in maintenance and service. Through combined resources, DORMA instigates the best practice
of Health and Safety policies, while providing a fleet of service vehicles and staff who understand the
importance of hasty response and completion times.
“With a co-ordinated team providing one method of doing business under one structure, we see the
establishment of DORMA Service as an investment in the future of our organisation,” says Craig.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
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12 CLIENT FEATURE
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
FAST FACTS + NEWS 13
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
14 NEW SUSTAINABILITY GUIDE
T
he Sustainable Property Guide contains comprehensive step- water, waste and recycling as well as responsible refrigerant use and
by-step guidance, checklists and worksheets to integrate indoor air quality.
sustainability into property portfolios. It also details how to incorporate sustainability into project
Ms Tebbutt said the practical online resource would help delivery, including tenders, fitouts and retrofits, as well as supply
commercial building owners, managing agents and building chains and procurement.
managers gain the knowledge and skills to minimise the impact of Over the coming months, the Department of Environment and
commercial buildings on the environment. Climate Change (DECC) will work with industry partners to convert
Commercial buildings include offices, hospitals, restaurants, hotels, information in the guide into a practical training course for
education facilities, and retail and wholesale premises. commercial property professionals.
Ms Tebbutt congratulated Colonial First State Global Asset Ms Tebbutt said DECC would update the guide regularly and will
Management for partnering with the NSW Government in preparing look to the commercial property industry for information on the latest
the Sustainable Property Guide. sustainability initiatives and case studies.
Deputy CEO and Global Head of Business Development at “Environmental performance must be taken into account whether
Colonial First State Global Asset Management, Mr Neil Cochrane, you are buying, leasing, upgrading or managing a building.
said the guide would help create positive change in the property “The transition to more sustainable buildings is an opportunity for
industry and the broader business community. the commercial building sector,” Ms Tebbutt said.
“We are pleased to share our experience and knowledge in
implementing sustainable property management and building The Sustainable Property Guide is an on-line resource. To read and
practices,” Mr Cochrane said. use the guide, visit www.environment.nsw.gov.au/sustainbus.
Users of the guide receive practical advice on managing energy,
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
CLIENT FEATURE 15
The Facilities Management discipline in the last 15 years has changed in many ways. The discipline has
matured and become critical to organisations in their management of the bottom line and
maintenance of effective working places in order to conduct their business activities. The people that
now comprise the discipline’s professional core are from different educational and skills backgrounds
such as engineering, real estate, administration, financial and so on.
T
he profile of the FM discipline
in the corporate world has also
changed, given the emerging
importance of management disciplines
such as OHS, Sustainability, Building
code regulatory compliance all of
which are impacted by FM
management. There are many more
industry changes over this 15 year
period that have forced disciplinary
change and the increasing emergence
(and convergence) of FM and Real
Estate management disciplines over
this period.
This evolution of the discipline and
its adherents also meant, because of
many of the above mentioned
changes, a varying and different range
of success factors by which the FM
discipline is viewed or assessed. The
modern Facility Management,
Corporate Real Estate Group (and
more recently Asset management
team) goals and KPI’s are far more
holistic in nature and therefore the
assessment criteria to manage in the
complex business environment and
business relationships requires diverse
and interrelated data to be available. It
is evident today that any organisation
without effective IT systems and
software solutions to assist in this
disciplinary field is not going to
achieve an effective tactical or
strategic management capability. To compound this situation if the information to a wider audience, if they have systems in place to
organisation is reluctant or late in moving to specific software achieve this. Less obvious is the fact that now, due to a greater
solutions that assist in providing management tools (and retain Excel commonality of computing environments across and between
and/or paper based systems) then ability to implement effective organisations, better application development techniques and
systems at a later stage will be very costly. advanced technologies, and public data transfer protocols, integration
This cost increase is not because of the price of the software (or its of the organisations disparate systems has a much greater chance of
implementation) but the fact the modern software systems, when success now than at any time in the past.
implemented into the FM and CRE management discipline, are only This is a critical factor for long term success when implementing
really effective in improving management process and information FM systems that they are able to exist within corporate computing
delivery at critical times if they are integrated with existing business environments, with other business critical systems (e.g. Financial, HR,
systems currently used by that organisation. Thus the effective CRM, Security, Asset, CRE etc) utilise new automated technologies
integration of the new FM or CRE system is going to deliver to the (Smart meters, PDA, RFID, Key management, GPS tracking etc) and
organisations Management team (at all levels) far more benefits (and new communications mediums and technologies (SMS,MMS, email,
cost reductions) than only to the FM team and its usual customer fax, web, 3D,Sharepoint etc). The software solution at the heart of
base. your FM and CRE management strategy can be put in place and will
There are parallels between the evolution of both FM as a business provide a sophisticated and powerful management tool with which to
discipline and the evolution of the software solution that service deal with the increasingly complex and sophisticated demands of the
them. Much has changed in the IT world in those 15 years much of real world of Facility Management.
which is obvious from a public perspective. The impact of the
internet, the convergence technology in mobiles phones etc all For more information please contact Kris Greenwood on
provide the FM discipline with greater opportunity to communicate info@fminnovations.com.au or 03 9600 1646
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
16 INFORM
i
nForM was initiated in May this
year, after feedback made it clear
that the growing number of young
people in the FM industry was looking
for a more relaxed environment than
the usual lunchtime forums and site
visits, in which to meet other young
professionals and grow their networks.
Since then, inForM events have been
held in the majority of branches across
Australia and have proven to be
extremely popular with the young FM
community.
We’ve heard interesting anecdotes
and motivating success stories from
experienced FMs such as Campbell
Pfeiffer, winner of the 2009 FMA
Australia and Programmed Facility
Management Facility Manager of the
Year Award and Phil Gale, Chairman of
FMA Australia’s WA branch.
The general consensus from
attendees at these events is that a
networking opportunity like this has
been a long time coming and with the
support and encouragement of the FM
community, will continue to grow well
into the future.
After all, what could be more
important than encouraging the next
generation of FMs to make themselves
heard by sharing ideas and building
networks for the benefit of the industry
as a whole?
So make sure you visit fma.com.au
and get your name down for the next
inForM event in your city, or encourage
your young protégés to sign up. We
look forward to helping you to shape
the future of FM!
You can also follow inForM on
Facebook. Simply logon and search
Inform – Connecting Young FM
Professionals.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
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18 COMMUNICATION
1
Use the subject heading to clearly
state the intent of your email and
signal why the recipient should not
only open, but also respond to your email.
For example, if you are seeking comments
on a draft report, why not list the subject
as ‘Review and comment on the draft
report by 31 October 2009’.
2
Begin your emails with a greeting
you would hope to receive.
Although this may seem
unimportant, the greeting sets the tone for
the communication. For example, ‘Hello’,
‘Good morning’, ‘Dear’ or even ‘Thank you
for the opportunity to meet with you this
morning’.
3
The first paragraph in your email
should expand upon the subject
and your intent. The recipient
should be able to stop reading at this point
and understand your intent. For example,
‘We would welcome your feedback on the
draft report, particularly the financial
implications for your team. To ensure we
meet the Board meeting timelines we
would appreciate your response by close
of business on the 30th June’.
4
Limit your emails to one topic.
This allows the recipient to focus on
the matter at hand and not be
distracted by several different issues. Email
provides the perfect opportunity to send
separate communications for each topic.
By mixing several topics in one email you
may not receive a response to all of the
issues raised.
5
Only cc people for a reason and
communicate this. By copying
people into emails regularly without a specific purpose or in person you will be able to reveal and observe all the non-verbal
agreement, you may dilute the impact of an important email or communication that can be critical to such discussions.
8
worse still, frustrate the recipient. If you feel it is important to cc (or Take the opportunity to share what the next steps and
copy) someone, why not explain the reason for including them in the future actions are with the recipient. This will ensure that
email? For example, ‘David and John have also received a copy of this the recipient is aware of the future direction, timeframes and
email to ensure this program is included in the budget.’ This may also how they might be involved.
9
prevent someone from forwarding the email on for the same Include an email signature that lists your complete
purpose. contact details. This information assists people who would
6
Keep words to a minimum. This will ensure your email is prefer to call, write or even visit you and makes it easy for
easy to read and hopefully generate a quicker response. them to respond.
10
Setting a 200 word limit or limiting the text to the visible email If you have to use email for urgent matters,
window can help you to be briefer. remember to follow up with a phone call or visit. The
7
Avoid using email to communicate news that is likely to recipient may not have understood how important the
upset the recipient. Face to face, or phone if this is not information and timeframes are to you. Equally, they may also have
possible, is a much better way to communicate. By being there high priorities that day.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
19
Building Doors
Is your door maintenance up to standard?
With the Australian Standard for automatic doors (AS 5007)
now specifying service tasks and frequencies, a KONE Care™
maintenance plan is a simple and effective solution.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
20 PROCUREMENT
T
he recent global financial crisis has elevated contract 4. Commercial model (i.e. KPIs and approach to risk-reward
management and procurement to the number one topic of models)
interest for facility managers as the industry continues to seek 5. Contract term and extensions (i.e. fixed duration and extensions
better outcomes from best-practice management of contracts and vs. evergreen)
procurement. In addition to the above areas, the document discusses how and
This publication is a must-read for facility managers and property when innovation can be introduced throughout the procurement
services industry personnel who need to better understand the process (shown in Figure 1) and provides a table of possible solutions
benefits and pitfalls of the different types of contract delivery models, with potential outcomes which can be applied by the user to help
relationships, pricing structures and contract drivers that make up an drive innovation in procurement within their organisation. Case
effective contract and procurement management system. studies are also included to illustrate how these innovation solutions
Complete with best-practice examples and case studies, have been applied and the results that have been achieved in each
Innovative Procurement Solutions for Service Delivery is case.
available to FMA Australia members at $30 including GST and non- This information, combined with the background research and
members at $50 including GST. outcomes covered in areas 1 to 5 listed above, provides a practical
The scope of the project and key areas that are covered in the tool allowing users to implement real change and innovation in their
document are: current procurement processes. A must for all FMs involved in
1. Contract model (i.e. head contractor vs. managing agent) contract management and procurement.
2. Relationship (i.e. traditional vs. alliancing/partnering)
3. Pricing structure (i.e. lump sum vs. target cost) To order your copy, visit fma.com.au.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
www.danlaid.com.au
• epoxy flooring
• floor levelling
• scarifying and grinding
• tile & screed removal
• remedial concrete works
• water proofing & tanking
• caulking
• expansion joints
• polished concrete
• Cairns Rodney Howard 0400 072 690 • Newcastle Clayton Benton 0425 786 485 • Melbourne H.O. Paul Jones 0405 185 705
• Mackay Stuart Bourke 0409 436 987 • Sydney CBD Matt Dall 0415 447 207 • Geelong Sam Callow 0412 125 592
• Hervey Bay Andrew Dodd 0427 321 348 • West Sydney Joe Pasqua 0421 591 027 • Adelaide Graeme Lyall 0417 548 980
• Sunshine Coast Graeme Lyall 0417 548 980 • Melbourne • Perth Alan Beal 0433 541 860
• Brisb./Gold Coast Angela Stevenson 0412 535 677 Domestic S.E Anthony Walker 0415 428 877
22 HVAC + ENERGY MANAGEMENT
MAINTAINING THE
GREEN MOMENTUM
BY WINTERCOMMS’ MAX WINTER
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
HVAC + ENERGY MANAGEMENT 23
The broad acceptance of greening the built environment by property developers, building owners,
facility managers and tenants has led, in a relatively short time, to the understanding that there is now
a business case for energy efficiency measures and consequent carbon reduction, and conversely, that
not undertaking these measures would leave property developers and owners at grave financial
disadvantage when looking for tenants.
L
ed initially by a groundswell of public and government emissions. These projects were estimated to cut greenhouse
support, property industry leaders have responded gas emissions by almost 65,000 tonnes annually, and were
quickly to seize the opportunities that energy efficiency expected to support a total investment of $96.8 million to
measures provide, while making the most of the corporate retro-fit the buildings.
social responsibility accolades that embracing these Successful projects so far to date have included:
measures have presented. 3 upgrades of heating, ventilating and air conditioning
This movement and others such as government-industry such as new chillers, variable speed drives, and so forth
Public Private Partnerships have also accelerated the shift in 3 installation or replacement of Building Management
paradigm from one of cost reduction and seeing buildings as Systems,
an inevitable expense of doing business, to one of cost 3 installation of wind turbines and solar panels,
optimisation and seeing buildings in a whole of life context, 3 replacement of glazing,
and (when properly maintained) as an appreciating asset. 3 replacement of base building lighting, and
There is no doubt, however, that the recent global 3 installation of external shading.
financial crisis has impacted on the momentum of this shift The total amount of the Green Building Fund (over four
in thinking, as organisations focus on the shorter-term issues years) is $90 million, and the subsequent round of the
affecting the profitability of their core business. program closed on 30 June 2009. The program provides
Federal and State Governments have, and continue to be, grants through two streams of activity, namely:
key players in efforts to maintain the going green Stream A: which targets owners of existing commercial
momentum with major programs such as the Australian office buildings. The program supports building owners in
Government Green Building Fund (part of the Clean reducing their energy consumption, and through retro-fitting
Business Australia initiative), the Building the Education and retro-commissioning of these buildings. Grants ranging
Revolution (BER) programs, and through government- from $50,000 to $500,000 are available, for up to 50% of
industry initiatives such as the CitySwitch Green Office project costs.
program. Stream B: which targets relevant industry associations.
The program provides a limited number of grants to develop
Green Building Fund Program the knowledge, skills or capability of those involved in the
In May 2009 the Australian Government announced operation of commercial office buildings in order to improve
89 projects totalling $29.5 million from the first energy efficiency and reduce emissions. Grants of up to
two rounds of its Green Building Fund $200,000 are available, for up to 50% of project costs.
program—to help commercial office Two organisations have been successful so far in applying
buildings reduce their energy for these funds, namely The Warren Centre for Advanced
consumption and Engineering Ltd, for The Warren Centre for Advanced
greenhouse Engineering’s low energy high rise project – Phase II
gas ($117,000) and the Facility Management Association of
Australia Pty Ltd, for Tools for Change – Making CO2
Emission Reductions a Habit, an e-Book for Facilities
Managers ($72,000).
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
24 HVAC + ENERGY MANAGEMENT
with tenants to improve office energy efficiency, and reduce the CO2
emissions attributed to global warming.
CitySwitch Signatories commit to achieving and maintaining an
accredited 4 stars or higher NABERS Energy tenancy rating. NABERS
Energy measures and rates a tenancy’s actual yearly greenhouse gas
emissions using 12 months of energy bills.
The commitment by building occupants can be achieved by
simple, easy to implement actions that increase energy efficiency
such as:
3 installing energy efficient lighting and office equipment
3 changing to flat screen monitors
3 activating sleep mode on equipment where applicable
3 upgrading lighting controls including occupancy sensors and
timers
3 purchasing Green Power from renewable sources
3 educating staff on the benefits of energy efficiency
The CitySwitch Green Office Program aims to achieve the following
by 2012:
3 Reduce the greenhouse gas emissions produced in Australia
3 Significantly decrease overall electricity demand in each
participating council (and in turn water demand and waste
production)
3 Positively influence a widespread market transformation within
the office tenancy sector with a focus on sustainability issues
By
3 Delivering a national office tenant program in major and regional
cities that firstly addresses energy use, followed by water usage
and waste minimisation
3 Encouraging a change in city worker behaviour to support an
environmentally sustainable office culture through enrolling
businesses as Signatories (small, medium and large office
tenancies)
3 Lobbying and advocating for better energy efficiency (and in turn
water and waste efficiency) within existing commercial building
stock
The delivery of the National CitySwitch program was coordinated
through the Council of Capital City Lord Mayors, and to date 98 high
profile organisations covering more than 960,000 square metres of
commercial office space have committed to the program.
Organisations participating in the program receive the Tenant
Energy Management Handbook via email. Produced by the
Department of Environment and Climate Change (DECC), the
handbook is a comprehensive guide to effective and profitable
energy management for tenants in office buildings.
The engagement of staff in the process, their involvement in the
development of the energy management plan, and keeping them
continually informed and motivated while emphasising individual
responsibility for energy efficiency are all paramount in ensuring
energy efficiency outcomes.
Getting management buy-in for projects can sometimes be
difficult, especially if actions are likely to require capital outlay.
Assistance is available however if the financing of an energy efficiency
upgrade is a challenge, since energy performance contracting (EPC) is
available to cover your project costs with guaranteed savings.
When equipment or facilities are upgraded to improve energy
efficiency under an EPC, the energy savings that result are
guaranteed by the contractor for the term of the contract (usually 5-7
years). If the savings fall short, the contractor makes up the
difference.
Because savings are guaranteed, they can be used to pay off the
capital cost of the project with very little risk, even over longer
payback periods of 5, 6 or even 10 years.
Organisations receive the benefits of the upgrades immediately,
including better comfort or lighting levels, reduced greenhouse gas
emissions, and often lower maintenance costs, while using future
savings to pay for them. After the project has been paid off,
organisations receive the benefit of the savings as well.
Energy performance contractors can:
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
HVAC + ENERGY MANAGEMENT 25
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
26 HVAC + ENERGY MANAGEMENT
Office equipment accounts for approximately 20 per cent of 3 turning the thermostat up by one degree in summer and down
electricity used in the commercial sector and costs Australian one degree in winter
businesses around $250 million each year to run. Energy efficient 3 installing glazing, tinting, blinds or shades on windows
office equipment can use half as much energy as standard models— 3 Use ENERGY STAR® enabled equipment
at no or little additional cost. 3 Remove unnecessary lamps to reduce your air-conditioning load.
Source: Tenant Energy Management Handbook, NSW
Department of Environment and Climate Change. Appliance tips
Photocopiers, printers and faxes are energy hungry so it pays to Refrigerators, microwaves and vending machines may use a small
analyse the running costs of new equipment before you buy it. proportion of your overall office energy, but by changing simple
behaviours they can present quick and easy opportunities to save.
Ask your supplier For example:
3 how much energy the equipment uses in sleep mode (i.e. 3 only run dishwashers when full
switched on but not operating) 3 avoid wasting water, especially hot water
3 how much energy the equipment uses when operating 3 repair dripping taps
Work with your purchasing department to ensure running costs are 3 locate fridges in cool areas away from the sun, with ample
incorporated into their decision making criteria for future equipment ventilation around the coils
purchases. Consider whether there are alternative ways to provide A simple plug-in timer switch costs around $20 and can be used
the service, whether the equipment is the appropriate size and for water coolers, drink vending machines and water boilers.
capacity for the job, and the item’s ENERGY STAR® rating.
Things to remember when choosing appliances or
Heating and cooling tips whitegoods:
Supplementary air conditioning is most needed during peak times, so 3 smaller water boilers cost less to buy and run
it can attract higher electricity charges. While heating and cooling is 3 alternatives like electric kettles are more efficient to run
primarily managed by the base building, many offices have 3 choose a small bar fridge if it only serves a few staff
supplementary systems for busy areas like call centres and 3 select whitegoods with a high ENERGY STAR® rating (the more
conference rooms. stars, the more energy efficient it is)
You can improve energy efficiency by: The ENERGY STAR® rating label is now mandatory on refrigerators,
3 ensuring thermostats are not located near heat sources like freezers, dishwashers, washing machines and air conditioners. It
photocopiers makes it easy to compare different models and also indicates the
3 regularly cleaning or replacing filters energy consumption in kWh over a year.
GreenPower
GreenPower is a national accreditation program, administered by the NSW
Government, that sets stringent environmental and reporting standards for
renewable energy products offered by electricity suppliers to households and
businesses across Australia. GreenPower is clean, renewable energy from
approved sources like solar and wind. When you choose a GreenPower accredited
product your electricity company commits to buying a requested amount of
renewable energy on your behalf. It’s an investment in a cleaner, brighter future and the
more people switch to GreenPower, the bigger the return for the environment.
Purchasing accredited GreenPower for your business helps reduce emissions of harmful
greenhouse pollution in Australia and contributes to a sustainable environment with greater
energy resources for future generations. Demonstrate your company’s environmental commitment
by reducing your greenhouse gas emissions and obtain even more of the benefits listed below, just by
purchasing GreenPower.
It’s easy to switch to GreenPower. Contact your current electricity provider or visit www.greenpower.gov.au for further information.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
27
CAT RENTAL
POWER ENERGY RENTAL
SOLUTIONS
CAT Rental Power prides itself on providing
tailored solutions that solve problems and reduce
risk when emergency or standby power,
temperature control or compressed air is required.
Our Power Generation solutions cover multi- POWER
megawatt contract power stations, prime power GENERATION
and standby power applications, emergency 20 - 1750 kVA
Fuel Tanks
breakdown power, shutdown power, construction Transformers
power, electrical distribution, transformers, Switchrooms
Accessories
switchrooms and diesel fuel systems.
The fleet consists of portable diesel generators
from 20 to 1750 kVA.
Our Temperature Control solutions include TEMPERATURE
CONTROL
process cooling, critical process contingencies,
Fluid Chillers
additional capacity, supplementary cooling, Cooling Towers
planned maintenance and shutdowns, heat stress, Air Conditioners
Air Handlers
and personnel fatigue management and mine Heat Exchangers
cooling (both surface and underground). Accessories
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
28 CLIENT FEATURE
Recognition
This project has been widely acclaimed in Australia and has
received 3 National Awards of Excellence in sustainability,
environment and energy efficiency from FMA, NECA and
Elder Wing, 2005, ART GALLERY OF SOUTH AUSTRALIA (AGSA)
AIRAH. Furthermore it is featured as Case Study No 10 by the
Cooperative Research Centre for Construction Innovation refer,
www.brite.crcci.info.
refurbishment to existing buildings. These 6 buildings will
The Technology compliment the achievements to date with SMAC. We congratulate
SMAC differs from conventional air conditioning processes in that, the government for their GBF initiative.
rather than drawing untreated outside air and then cooling it within SMAC integrated with technologies listed in the opposite page is
the total air system incoming outside air is pre-treated (de-humidified an economical methodology to achieve 5 star Nabers for existing and
and cooled) by a separate, outside air coil before merging with inside new buildings.
air. Supply air is treated by the second coil which belongs to the
original conventional system. The twin coil prevents the need to use Commentary
energy twice to overcool and reheat air in order to maintain humidity SMAC is Australian technology and the owners are proud, honoured
in the occupied space. (Extract from Case Study No 10 CRCCI) SMAC and privileged that Johnson Controls Australia (JCA) have chosen to
is a patent protected process. support and promote our technologies in Australia. We congratulate
them on being awarded Australia’s first Clinton Climate Initiative
Green Building Fund (GBF) projects in Melbourne and for the inclusion of SMAC.
We advise that the owners of six buildings have been successful with
the inclusion of SMAC in their application for funding under the GBF. For inquiries regarding Johnson Controls and York call
These building include 4 in Sydney and 1 each in Darwin and Peter Moser on (08) 8374 7444 or 0431 206 884.
Adelaide.
The GBF is a commonwealth government initiative that in respect For SMAC inquiries contact Wayne Ryan (08) 8363 3155
to SMAC enables it to be fully and comprehensively showcased in or 0419 971 779.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
WORLD CLASS
5 STAR REFURBISHMENT
Commitment Agreement to Achieve 5 Stars
Nabers (Energy) Base Building
DESIGNED TO EXCEED
5 STAR NABERS (ENERGY)
Y
AUSTRALIA’S HIGHEST
ENERGY RATING FOR BUILDINGS
SMAC
™
TECHNOLOGIES
www.smactec.com
30 CLIENT FEATURE
APATHCO SYSTEMS
T
Apathco Systems has partnered with US- he WPT retrofits existing The Cypress Envirosystems WPT has
pneumatic thermostats to an override button for occupants and
based Cypress Envirosystems to bring deliver direct digital control provides a detailed record of which
their patent-pending Wireless Pneumatic (DDC) functionality in minutes. zone was requested, a time stamp and
Thermostat (WPT) to the Australian Compared with a cost of (USD)$2,500 the duration. Also, when a zone
or more per zone for implementing temperature crosses preset upper or
marketplace.
DDC systems, the WPT costs less than lower limits, the WPT can
20% as much, and it may be installed automatically notify a maintenance
in under 20 minutes with minimal staff member via mobile phone or
disruption of occupants. It enables pager.
remote temperature sensing and Unlike DDC systems, the WPT
control of setpoints, programmable gives building operators the flexibility
zone control and night setback, to retrofit an entire building at once, or
automatic self-calibration, BACnet only selected individual zones as the
integration with existing automation budget and need arises. The WPT can
systems, and enables use with utility operate as a standalone system or can
Demand Response programs. It uses integrate with existing building
the Open-ADR communications automation systems from Siemens,
standard developed by Lawrence Honeywell, Johnson Controls, TAC and
Berkeley National Laboratories. others via a BACnet/IP interface.
An additional benefit of the WPT is
the ability to control and track after- Please contact Apathco Systems on
hours HVAC usage, particularly for 1300 85 25 40 for more details or visit
cost recovery in multi-tenant buildings. www.apathco.com.au
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
HVAC + ENERGY MANAGEMENT 31
I
n fact, the United Nations Environment Programme estimates measures requiring a significant capital investment can have a rapid
that the worldwide built environment’s lifespan contribution to payback period,” Robin says. “First and foremost, systems and
global CO2 emissions is 40 per cent. This makes it the largest technology are not the answer alone, but coupled with good passive
single contributor and places it at the front line of the battle against design solutions – orientation, shading and materials choices for
global warming. example – technology can have a massive impact on a building’s
While there is considerable evidence that buildings are a major efficiency.”
part of the problems our planet is facing, they can equally be a large Holistic consideration of a building’s energy load is essential to
part of the solution. integrating energy efficiency into building operations, Robin says.
The Intergovernmental Panel on Climate Change has found that 30 “It’s important to consider HVAC equipment and operation
per cent of the greenhouse gas emissions projected to arise from procedures along with other building features. For example, reducing
buildings by 2030 can be avoided by investing in energy efficient energy needs through improved window glazing, insulation, and use
buildings. What’s more, this saving can be achieved at a net of other passive or active features can enable mechanical HVAC
economic benefit. systems to be downsized. In essence, the better the building façade,
Heating, ventilation and air conditioning (HVAC) systems are a the less energy required inside.”
large contributor to energy loads in buildings, and comprise a large The GBCA operates the Green Star environmental rating system for
part of building operating costs. With that in mind, improved energy buildings, which evaluates the green attributes of building projects
efficiency in this area can deliver significant financial advantages at based on nine categories, which look at issues such as energy and
the same time as the environmental benefits. water efficiency, indoor environment quality and resource
According to the Green Building Council of Australia’s (GBCA’s) conservation.
Green Star Executive Director, Robin Mellon, improved energy Green Star environmental rating tools support the property and
performance in buildings reduces operation costs, decreases levels of construction industry in reducing the environmental impact of
pollution during the production and consumption of energy, and can buildings, improving occupant health and productivity and achieving
enhance occupant health and comfort. real cost savings, while showcasing innovation in sustainable building
“In fact, with the increasing cost of energy, even efficiency practices.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
32 HVAC + ENERGY MANAGEMENT
While traditionally most of the focus on HVAC has been on spaces – none more so than retail centres. “The size and scale of
minimising its energy consumption, there are additional aspects that shopping centres can make them difficult to condition – with the
are considered within Green Star. The amount of fresh air delivered need to provide fresh air, natural light and temperature control to
into a space, the mix and circulation of the air, and the capacity of the large spaces often requiring a combination of solutions,” Robin
building to deliver the air effectively can all have an impact on the Mellon says.
well-being of occupants, and so are considered within Green Star. Despite the challenges, energy efficient HVAC systems helped
The design and construction of an HVAC system is also considered Mirvac achieve a 6 Star Green Star rating – Shopping Centre (PILOT)
within a number of Green Star tools. In Green Star – Healthcare v1, for the Orion Springfield Town Centre.
for instance, access to the ducting for maintenance purposes is Orion Springfield is considered a pioneer of world’s best practice
assessed, as is the construction of the system. In Green Star – Office in environmental design for a retail centre, with its Green Star rating
Interiors v1.1, projects are required to clean the existing ductwork representing world leadership. The project was the first in Australia
prior to use in order to reduce the amount of mould in the system to achieve a 6 Star Green Star rating for a retail centre.
itself. All Green Star rating tools are available to download from the Orion Springfield’s total site area is 40 hectares, with Stage 1 of
GBCA’s website, for free, at www.gbca.org.au the development of approximately 35,000m2 featuring two shopping
All Green Star rating tools measure the proportionally large malls set around a pedestrian-friendly main street, which leads to a
environmental impact of a refrigerant’s ozone depletion potential town square. Just like a traditional town centre, Orion is a place to do
(ODP) and global warming potential (GWP) - as a typical refrigerant business, meet friends, enjoy a meal or do some shopping.
molecule can contribute 1,000 times more to global warming than a According to Adrian Michaels, Mirvac Asset Management’s
molecule of carbon dioxide, for example. Furthermore, the water use Sustainability Manager, Orion Springfield was designed to use
of an HVAC system is considered, if the system uses a cooling tower, approximately half the energy of a similar-sized shopping centre,
as well as the risks that such systems pose with regards to Legionella. stores around 2,500 kilolitres of rainwater per annum via 780,000
“The Green Star environmental rating system can be used as a tool litre rainwater tanks, and has minimised or eliminated volatile organic
to conduct an assessment of your building’s current features, help compounds in all paints, adhesives and floor coverings.
you set goals for sustainability achievement, and deliver equipment Condensate recovery from air handlers provides 1,950 kilolitres of
and operation improvements using a whole building approach,” water for reuse each year with cooling tower blowdown water
Robin says. recovery providing an additional 10,000 kilolitres of water. All
Energy efficiency can be a challenge in many commercial building landscape watering, bin wash downs, toilet and urinal flushing, as
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
HVAC + ENERGY MANAGEMENT 33
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
34 CLIENT FEATURE
3C COOLS A380
T
he company responsible for the design and construction
of the enormous A380 airplane have purchased a
number of Australian-made air conditioning units for use
in their manufacturing plant. Airbus purchased a number of
Muller’s 3C units to cool its Toulouse-based facility where it
builds its 525-seat airliner, the largest of its kind in civil service.
The 3C, designed and manufactured in Melbourne, was
chosen for its ability to cool without the risk of harbouring
Legionella.
France has among the most stringent Legionnaires disease
prevention measures in the world, where typical cooling towers
cannot be installed without special Government approval. As a
result, there’s strong demand for adiabatic systems in which air
is pre-cooled upstream of a heat exchanger. Even this variety of
cooling technology is limited, as French authorities will not
Image: © AIRBUS S.A.A 2005 - Photo: exm company / H. GOUSSÉ
accept systems that have the potential to disperse aerosols.
“In my view the French are one of the few that have it right,”
commented Muller’s Managing Director, Grant Hall. “Spray
systems of all types produce aerosol and this can be particularly
dangerous if the supply line is not self draining. Many spray
systems attempt to reduce the risk of contaminated aerosol and
coil fouling by adding expensive water treatment systems such
as UV. In my view you would better off with a traditional tower.”
In light of these restrictions, Muller’s units were contracted to
the aerospace manufacturer through Jacir Air Traitement, the
French-based firm that will oversee the delivery and installation
of the 3C into several production units at Toulouse.
Doic Hordern from Jacir Air Traitement explained the fact the
units can be easily dismantled for servicing was a factor in their
purchase.
“By offering vertical coils the 3C enabled internal access to
the units, and it was demonstrated to Airbus that fans could be
removed while standing on the floor of the unit,” commented
Hall. “Because of the locality this was a major issue to them.”
Image: © AIRBUS S.A.A 2005 - Photo: exm company / H. GOUSSÉ
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
ANSWER YES TO ANY OF THE FOLLOWING
AND YOU ARE MOST CERTAINLY OPERATING
YESTERDAY’S TECHNOLOGY!
ARE YOU CONCERNED ABOUT
TOMORROW’S TECHNOLOGY
TODAY.
The installation of 3C technology
at Royal Melbourne Hospital has contributed to
facility water consumption being reduced
by a massive 60 million litres per year,
while also eliminating the risks
of a Legionnaires’ disease outbreak.
02 9777 8799
d s reconfig
e
tur ur
fac
ati
New supply
on s
remanu
Remanufactured supply
refur
Recycling services
s
b Refurbishment
d
i
cle
s
Remodelling services
h
y m
c en
r e t Complete Installation Services
Greg Stephinson is the new face of Urban Workstations. For the past 8 years he has served in the
Australian Army. His experience both in Australia & overseas will be invaluable to the success of this
environmentally concerned business. Greg has now left the Army to take on a new challenge.
Urban Workstations provides an affordable and sustainable option of re-using pre-loved office
workstations, just re-configured, to suit your new office space requirements. The benefit to you
and your company is that you will be contributing to a lower carbon footprint by promoting a
green and environmentally friendly office. Your office can still exhibit the latest modern
appearance and comfort for your employees and customers.
Workstations last for many years and will generally out last the people who sit at them. When moving or upgrading,
so many offices simply throw out their existing fittings. What they don’t know is that existing workstations can be
refitted and updated to appear just like a new installation. By reusing your assets, not only are you saving money
but you are not contributing to land fill thus making your office much greener.
If we can help you re-use your existing assets or recycle them avoiding unnecessary land fill, we can drastically
reduce the negative impact of working offices on our local, regional and national environment. All this without
compromise on style or function
Once Urban Workstations began servicing clients in the recycled market it was clear that there is also a need for
custom NEW workstations also offering a ‘greener option’. After liaising with the manufacturers directly, Urban
Workstations has developed techniques to remove colourings and coatings, using environmentally friendly methods,
we then resurface all faces of the workstations resembling a new looking product. And the good news is that you
will save money too!
For more information please contact greg at gs@urbanworkstations.com.au or phone 02 9777 8799
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
HVAC + ENERGY MANAGEMENT 37
T
he Australian Institute of Refrigeration Air Conditioning and Priority 1: Control
Heating (AIRAH) run an excellent series of Melbourne and 3 Bad control beats good plant
Sydney Forums, and the Melbourne Forum I recently attended 3 Well designed control can fix some commissioning errors.
was on Re-Lifing Pre-Loved Buildings. While the wintry Melbourne Greater control over your building’s systems is the first and key
weather kept a few of the faint-hearted away, there was nonetheless step in improving your building’s performance outcomes.
an excellent turn-out of about 150+ people representing the various
industry sectors that comprise the property industry. Priority 2: Commissioning
There was a great line-up of speakers on the night including Amy 3 Bad commissioning beats good plant
Hogan - Sustainability Manager, Colonial First State Global Asset Badly commissioned plant will never give you a true picture of the
Management, speaking on their strategic perspective on re-lifing pre- actual state of your plant, or where the likely plant shortcomings
loved buildings; there was Bruce Precious – Office and Industrial were that needed to be resolved.
Sustainability Manager, GPT Group, speaking on the 530 Collins
Street Energy Performance Contract; and there was Dr Paul Priority 3: Plant
Bannister – Managing Director, Exergy Australia, speaking on Top 3 Only worthwhile once it is controlled and commissioned
Tricks for Upgrading Buildings. properly.
Attendees were treated to a smorgasbord of valuable practical Only once you have control of your building and have properly
information on strategies and case study specifics and Dr Paul commissioned plant, are you in a position to make decisions on what
Bannister’s presentation was certainly no exception to the rule when plant improvements can be made.
he imparted his advice, gained from numerous practical consulting So how do we achieve control? Specifically the steps are:
examples, on the steps to take in upgrading your building.
Tackling the question of ‘Why fix existing buildings?’ Paul explained Control
that fixing buildings is cheaper, faster, and better for the environment The key aims of efficient control are to achieve comfort control
– but oh so much less sexy! at the same time as:
What’s wrong that needs fixing? For post 1990 buildings it was a 3 Minimising the chiller/boiler run hours
mixture of dying controls, aging plant, and years of accumulated bad 3 Minimising simultaneous heating and cooling
commissioning, and some design problems. For pre-1990 buildings it 3 Dropping fan speeds as far as possible
was the same, with a greater share of overriding design problems. 3 Dropping pump speeds as far as possible
In terms of fixing or upgrading priorities, Paul stated that the 3 Making the best use of available free resource (for example,
following applied: economy cycle)
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
38 HVAC + ENERGY MANAGEMENT
Key control tricks for chillers were: Coordinate VAV settings and AHU supply air temperature control
3 Maximise chilled water temperature 3 Generally aim for low flow, low temp
3 Minimise condenser water temperature Disable reheat except where needed for space heating
3 Stage for maximum efficiency (but don’t forget the pumps)
3 Don’t turn on until you absolutely have to Commissioning
Key control tricks for boilers: Get the pressure set-points as low as possible
3 TURN THEM OFF! Locate pressure sensors at the end of the main run
Key control tricks for fan and pumps: Actually test the air and water flows
Variable pressure control Make sure that the valve/damper actuators are actually working
3 Maximise valve/VAV damper positions, Test and fix VAVs
3 Compensates for shoddy commissioning AND doubtful sensors 3 15-20% failure rate common
Key control tricks for Air Handling Units (AHUs) Test the lighting controls, if you have any…
Variable volume, always;
Reduce maximum flows Plant upgrades
3 Get rid of overdesign Chillers
3 Especially important for full outside air systems 3 Savings of 50% on older chillers are feasible
Beware high-select 3 Select the chiller to match your needs
3 Whatever is extreme is probably broken 3 Great (IPLV>9*) may be expensive, but good (IPLV>8) isn’t.
Economy Cycle Remember: the best water conservation is energy conservation
3 Enthalpy control 3 So don’t rush to air-cooled.
3 Don’t over-conservatise *Chillers generally have a Full-Load (FL) rating and an Integrated
Key controls for Variable Air Volume (VAVs) Part Load Value (IPLV) rating. The IPLV is a weighted average of
Reduce minimum flows efficiency measurements at various part-load conditions
3 Down to 20% is often feasible Air Handling Units (AHUs)
Increase VAV deadbands 3 An expensive option but worth consideration for older buildings
Use proportional control 3 Aim for one AHU per façade
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
HVAC + ENERGY MANAGEMENT 39
$300
3 Static pressure sensor at the end of the main run
3 Automatic shut-off valves on every tenant unit
Base building lighting
$250 3 Occupancy sensor common area lights off
3 Consider stairwell lighting controls
3 Eliminate dichroics*
$200
3 Remove/delamp valence lighting
3 Occupancy sensors for car parks
$150 *Low voltage but high wattage downlights.
Tenancy lighting
3 Upgrade to better than 7W/m2
$100
3 Preferably single lamp fittings
3 Provide control infrastructure, and make the tenants use it
$50 Lifts
3 Lift companies in Australia have not yet caught up with energy
efficiency
$0 3 Reduce unnecessary speed, acceleration
0 1 2 3 4 5
07/07/2009 3 *Consider variable frequency, variable voltage with regenerative
Dollars per square metre investment versus star rating expected. Anything above 4.5 star braking
rating and the investment increases dramatically. 3 Push for low standby loads
*Paul pointed out that this option was HUGELY EXPENSIVE! But
3Try to eliminate reheat this paled compared to his disdain for Cogeneration, much to the
3Upgrade to swirl diffusers amusement of the audience, as you will see below.
3 Get rid of fan assisted boxes Cogeneration
Tenant condenser water loop 3 Last refuge of the desperate
3 Variable Speed Drive (VSD) on pump 3 Consider fixing lifts first!
3 Only 0.5 star benefit in temperate climates
3 Absorption chillers may not be of benefit
3 Doubts about longevity and maintainability
(I must admit that in the case of the Absorption chiller at 40 Albert
Road at least, the unit proved to be of no value in saving energy. The
reasoning was that it may have been of benefit in temperature zones
such as Queensland).
Paul’s conclusions
3 Upgrading an existing building is viable, and good business
3 Upgrades to 4 stars are generally feasible, higher ratings with
more effort
3 Controls and commissioning play a central role to achievement
of good ratings
3 Plenty of options for plant upgrade too – but AFTER control and
commissioning
3 Cogen is always an option but it’s desperation.
Interestingly, cogeneration is exactly the route Bruce Precious took
in the upgrade at 530 Collins Street, and I hope to bring you more on
this in a future issue.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
40 CLIENT FEATURE
The Challenge
The tender called for the lighting on 16 floors
to be upgraded, representing a total floor
area of 13,440 square metres. A total of
2,363 luminaires required upgrading.
The existing luminaires were recessed fitting with the lamp centrally placed at the The Cost Savings
troffers with return air slots and framed focal point of the reflector, producing 20 per The energy saving as a result of the lighting
prismatic diffusers at 2.4 metre centres. cent more downward light than the previous upgrade was 433,000 kWh per annum, while
The luminaires were fitted with 2 x 36W design, and where it was more useful. greenhouse gas emissions reduced by 424
tri-phosphor tubes and low loss magnetic The 2 x 36W tri-phosphor tubes and low tonnes with an annual cost saving of $39,000.
ballasts resulting in a total energy loss magnetic ballasts were replaced with a In addition to the energy savings, the
consumption of 84W and lighting power single 36W tri-phosphor lamp and high lighting levels were uniform throughout which
density of 14.6W/m2. This arrangement efficiency warm start electronic ballast. The resulted in an improved indoors environment
resulted in over illumination of the result was energy consumption which was and operator comfort. Finally, the new
office space, which caused headaches, reduced by more than 50 per cent to 35W lighting scheme met the requirements of
complaints and loss of productivity by per fitting with the lighting power density AS/NZ1680 for lighting design and
the building’s occupants, as well as high reduced to less than 6.5W/m2. In the significantly exceeded the BCA benchmarks.
energy consumption. process the lighting levels were reduced,
The challenge here was to reduce which stabilised the number of complaints The Facts
the overall energy consumption, as well and loss of productivity. Annual energy savings: 433,000 kWh
as optimising light output, indoor All the lamps were replaced to achieve Annual greenhouse gas savings: 424 tonnes
environmental quality and reliability with an even light intensity and colour Annual energy cost savings: $39,000
the new lighting solution. uniformity throughout the work space and
to reduce future maintenance costs. In
The Solution addition, lamps, ballasts and packaging For more information about Efficient
In order to minimise disruption to the removed from this project site were all Energy Systems visit our website at
existing spatial separation of the light fittings, separately recycled ensuring responsible www.eesaustralia.com
and reduce project costs, it was decided to environmental stewardship.
upgrade the existing light fittings by The installation and commissioning of the
retrofitting these with high performance new lighting scheme was expertly under-
KW/2 Specular Reflectors. The KW/2 taken by North East Electrical within budget
reflector was customised to fit the existing and schedule.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
RETROGREENING 41
T
hat said, every problem is an opportunity in disguise. With the in a sector that is otherwise set to struggle for the next few years.
Construction Forecasting Council (CRC) anticipating a sharp With economic issues now firmly at the centre of the wider policy
decline in construction of new commercial premises over the debate, it will be important for advocates to stress the employment-
next two years, the current climate is the best opportunity that side benefits of a large-scale national commitment to retrogreening
enterprising property owners and managers are likely to get to of existing commercial office buildings going forward.
position existing buildings to compete with new ones. Estimates vary, but a recent report undertaken by Davis Langdon
Tenants have come to expect a lot from building performance— suggests that a large-scale national program of retrogreening could
and just because construction activity has diminished is no reason to create over 10,000 direct job opportunities in the construction sector
believe that the expectations of tenants will do likewise. When each year, with almost 27,000 opportunities being generated per
buoyant market conditions return, as they surely will, those managing annum across the broader economy.
existing buildings will need to compete in performance stakes with Over a ten year period, this would produce employment for
new constructions built to five and six star specifications. around 270,000 people across the broader economy. In an economic
The environmental case for retrofitting or retrogreening existing environment where new employment opportunities are difficult to
commercial office stock is strong. However, in the current economic secure, these are numbers not to be ignored.
climate, there has been some concern that property owners and
managers would revert to “safe” options and that caution in the Environmental Benefits
economic sphere would naturally extend to design. As well as the economic benefits that would stem from a
Fortunately, what is increasingly clear to many in the industry is comprehensive national approach to retrogreening existing building
that the economic imperatives for undertaking retrofitting work are stock, the strength of the environmental case is overwhelming. A
just as compelling as the environmental ones. clear pathway for achieving better outcomes from the built
environment was set out in The Second Plank report produced by the
Protecting Jobs & Protecting the Environment Australian Sustainable Built Environment Council (ASBEC) in
In an atmosphere where rising unemployment is of major concern, a September 2008.
concerted effort directed towards the sustainability of existing The Second Plank report outlined in some detail the additional
building stock holds the key to providing employment opportunities carbon abatement opportunities that are available by unlocking the
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
42 RETROGREENING
potential of Australia’s existing buildings. While the Carbon Pollution This is partly because Australia’s iconic buildings tend to be public
Reduction Scheme (CPRS) will go some of the way to reducing facilities (e.g. Sydney Opera House), rather than commercial office
emissions if and when it is enacted, the policy can be made much buildings. Of course our two tallest structures, Q1 on the Gold Coast
stronger through the adoption of complementary measures that and Eureka Tower in Melbourne, are both residential buildings and,
further encourage abatement activity. having both been completed within the last four years, are too new
In the numerous submissions FMA Australia has made to to be viable candidates for retrofitting works.
Government over the past year regarding climate policy matters, we Nonetheless, there is an opportunity for Australia’s major cities to
have repeatedly emphasised the importance of unlocking the shine in another sense. True, most of our office buildings lack the
abatement potential of existing buildings. iconic façade of an Empire State Building, but that shouldn’t prevent
The Second Plank found that the CPRS alone, even operating at our buildings having iconic performance levels.
peak efficiency, will produce total annual abatement of around 8 Mt The clearest signal our leaders could send to the commercial sector
(mega tones) of greenhouse gases. that they are serious about promoting energy efficiency is to get our
This is a long way short of the total abatement potential of the existing buildings to perform more effectively. Doing so will take
built environment, which The Second Plank report estimated to be more than the introduction of emissions trading—it requires
60 Mt per annum—much of which could be delivered through the Government to think more broadly and attack the problem of carbon
introduction of more effective energy management practices and emissions from many fronts.
equipment upgrades.
There is plenty of work being done in the background—witness Providing Additional Incentives
the recent announcement of the National Strategy on Energy Undertaking a retrofit of an existing commercial building is a costly
Efficiency. Developed through the Council of Australian Governments exercise. To date, building owners have been reluctant to pursue this
(COAG), the strategy sets out a pathway for substantially improving course because there is often a long period between capital outlay
minimum standards for energy efficiency and improving regulatory for building improvements and a positive financial return on that
processes so that barriers to the introduction of new energy-saving investment.
technologies are removed. The Second Plank identified three additional opportunities for the
However, the time has come to move beyond discussion about Federal Government to encourage green retrofit works, each of
what should be done and start to take practical action that will which are supported by FMA Australia. Briefly, these are:
deliver concrete outcomes. Governments—state and federal—have a a) A national white certificate scheme – A system of tradable
leading role to play in this space and decisive action will be permits which commodifies energy savings. A certificate is
enthusiastically supported by industry. issued in exchange for verified improvements in energy
efficiency—and certificates can then be sold on the open
U.S. Icons Going Green market.
In the United States, two major projects are significantly raising the b) Accelerated green depreciation – This would provide an
benefits and profile of retrogreening. One project is underway and incentive for commercial building owners to invest in improving
the other is due to commence shortly. The iconic nature of the environmental performance, by allowing for the deferment of
buildings at the centre of both projects has generated mainstream tax payments in exchange for improving the energy efficiency of
media interest and will help ensure that the practice of retrogreening their building. In effect it allows investors to shorten the payback
isn’t something just for “industry insiders”, but is a process with period on environmental improvements made to a building.
which the wider community is increasingly familiar and comfortable. c) Government funding support for building retrofit – It can
In New York City, Manhattan’s most famous skyscraper, the take several decades for the investment outlay on a green
Empire State Building, is currently undergoing a $500 million retrofit to be recovered, which often makes building owners
upgrade. The whole project is due for completion in 2013, with reluctant to invest in the process. Provision of some financial
building systems work due to be finished by late 2010, and assistance for green retrofits would provide building owners
represents a comprehensive approach that incorporates with an additional incentive to invest in energy efficiency
improvements to the building’s existing windows, better insulation, measures.
significant lighting upgrades to tenanted areas and an overhaul of While some steps have been taken at the state level in relation to
HVAC systems. energy certificates, the market would be far better served by a
When completed, the building’s performance will be carefully comprehensive national approach. Given that the Commonwealth
monitored and managed through a web-based power usage system will soon be legislating for mandatory disclosure of commercial office
that will allow tenants to view their power usage and make building energy efficiency, it makes sense to align the introduction of
appropriate adjustments. such a scheme with the commencement of the mandatory disclosure
More recently, a similarly ambitious undertaking was announced in regime.
Chicago for the tallest office building in the United States. The 1970s Likewise, there has been some direct funding support for green
era building has been the subject of some fiery local debate in retrofits through the Commonwealth’s Green Building Fund and in
Chicago recently, with the change of its official name from Sears some state jurisdictions through building tune-up grants.
Tower (retail giant Sears haven’t occupied space in the building since However, it is the introduction of some form of accelerated green
1992) to Willis Tower (after the British insurance broker became a depreciation that remains the ultimate key to unlocking the
new tenant and secured naming rights). abatement potential of the built environment in Australia.
Despite the angst of some Chicago residents about the name No one is denying that it would be costly to Government in the
change, the building’s owners have been more focussed on the short-run, but at a time when there is an urgent need to support job
building’s environmental impact, pushing ahead with a five-year, creation in the construction sector and simultaneously reduce carbon
$350 million plan to overhaul the facility’s energy efficiency strategy emissions, it is an option that should be pursued.
and cut base building electricity consumption by 80%. Over the past year, the Federal Government has indicated that it is
willing to spend up now to protect jobs in the retail and
The Australian Experience manufacturing sectors. The commercial property sector must not be
While there have certainly been some innovative retrofitting projects overlooked.
undertaken in Australia, including works on heritage buildings, we In the long run, failure to take action will prove far more costly—to
are yet to see an ‘iconic’ Australian equivalent of an Empire State employment, to our economy and to our environment.
Building or Sears Tower project.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
44 CLIENT FEATURE
R
UD is dedicated to promoting responsible waste disposal. environment is safe, clean and secure, and it follows that a part of
Mark Williams, RUD product specialist, is an advocate of this is implementing an all-embracing waste management strategy.
programmes like ‘National Recycling Week’ or ‘World This in turn helps the business to meet the high standards and
Environmental Day’, as they’re great opportunities for businesses and requirements of ISO 14001 – which is the international standard for
schools to get involved with recycling. “Recycling reduces the amount environmental protection – as well as other ‘green’ building certificate
of water, energy and new materials that we use to support our compliances.
lifestyle. Making aluminium cans from recycled material, for example, Due to the need to separate recyclable waste, RUD recommends a
uses 95% less energy than making one from raw material.” variety of office waste management solutions. Combinations of
solutions can be applied to:
3 Photocopy rooms where large volumes of waste paper are
generated daily
3 Mail opening centres in larger corporate facilities
3 Communal kitchens
3 Meeting rooms and break-out spaces
3 Receptions and waiting lounges
3 Open plan office space
3 Individual work stations
RUD offer a variety of
shapes and sizes of
recycling bins in their Nexus
range, so you can tailor your
waste management system
to the size and design of
your office. Open plan
offices benefit from a
designated recycling area,
but smaller individualised
units can also be very
effective. The Nexus 50
offers compact individual
recycling systems where
required, and the Nexus
140 is ideal for larger
communal areas. The Nexus
range also offers bins for
confidential waste, including e-waste such as data CDs and DVDs.
RUD is committed to helping the FM industry address the problem These units incorporate a key-locked waste container for security.
of contaminated waste through the introduction of its Nexus recycling The RUD system also offers simplicity and aesthetics through its
system. The system is use of clear graphics and colour coding to differentiate between each
simple and effective – the type of waste. These visual prompts help individuals at work or
Nexus recycling bins school to consider what they’re discarding, and be secure in the
incorporate colour schemes knowledge that they’re recycling responsibly and effectively. The
and varying apertures in the graphic symbol system can be further enhanced through adding a
lids to provide visual corporate logo, providing a visual reminder to staff or students of the
reminders of the types of company’s ongoing commitment to recycling initiatives.
waste to be placed into The benefits of a comprehensive waste management system are
each bin. many. Of course, a result of such a system is that the amount of
The job of a facility usable recyclable waste that goes to our recycling centres is
manager is to address the increased, but additionally, facility managers can be assured of a safe
numerous problems that working environment that is clean, secure and hassle free.
can arise within a building’s When we promote the ‘Recycle Right’ message in our offices and
environment. One of the facilities, we encourage environmental intelligence, and we can
main responsibilities of a achieve a higher rate of recycling, with less contamination.
facility manager is to ensure We will then begin to make a real difference to the big
that the working environmental challenges that face the FM industry today.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
Nexus Range
Real office furniture that meets
your recycling and security needs.
Nexus 140
PARSONS BRINCKERHOFF
AND THE BUSINESS OF CHANGE
Since its inception over 120 years ago, Parsons Brinckerhoff (PB), one of the world’s leading planning,
engineering, and program and construction management organisations, has worked on some of the
world’s largest infrastructure projects, employing more than 13,000 people in three operating
divisions—the Americas (North and South), International (Europe, Africa, Middle East, Asia and
Australia), and Facilities.
PB
is also a rising Adelaide experienced WinterComms’ journalist
star throughout significant growth. The Melanie Drummond spoke to
the Pacific region company found itself constantly PB Adelaide’s Office Move
offering comprehensive amending the floor plan of its Project Manager Ashley Manna
services across key markets in existing office to create space about the decision to relocate
12 Australian cities. for additional staff, which to one of Adelaide’s most
In South Australia, PB is resulted in ad hoc solutions to iconic buildings, and the
involved in some of the state’s staff accommodation and the business case for retrofitting
most significant infrastructure removal of many of the offices. the new premises to a 5 star
projects including the $118 The flexibility of the floor Green Star rating.
million Gallipoli underpass, the plan was limited due to the fact They discussed why the
$420 million Jacinth Ambrosia that wet areas, kitchens, useful decision to relocate and retrofit
mineral sands mine for Iluka common areas and meeting proved the perfect solution for
Resources and the extension of rooms for both staff and clients enhancing the company’s
the tramline from Adelaide city were inherently restricted in sustainability position, while
Ashley Manna, Office Move Project Manager,
to the Adelaide Entertainment the premises. It soon became presenting a good triple PB Adelaide.
Centre to name but a few. evident that relocation to bottom line balance—
On the back of this strong bigger, brighter premises was commercially, socially and
market performance, PB in the way forward. environmentally.
WinterComms: Tell us about the size and organisation of the wanted to use this as an opportunity to establish a green fit-out.
PB office prior to the relocation? WinterComms: Did PB take the opportunity to address issues
AM: Prior to our office relocation we occupied approximately of work culture and staff productivity in the move?
2,400sqm of office space. This space provided room for just over 200 AM: Absolutely—our culture, our values and our work practices
desk spaces, which we were quickly out-growing. were key drivers in our relocation.
The fit out, last created in the mid 1990s, was looking a little tired Our new fit-out was deliberately designed so that all staff were
and was a hybrid of both offices and open plan. The offices occupied treated equally and had the same desk and chair for instance. This
much of the perimeter, which resulted in an inefficient use of space was a key part of our culture. One of our key mottos was “equality of
and restricted the flow of natural light into the core of the building. space and equality of functionality for all”, which orientated all of us
WinterComms: What wasn’t working with the old premises? around the notion that we were all important to our organisation in
AM: First and foremost—we required more space. different ways.
From a design perspective, the old premises were beginning to In addition, as we understood more about our new space, we
look a little outdated—it wasn’t an inspiring, lively space. The mix of made sure our staff were provided with a range of training and
office and open plan (and therefore necessary corridors) didn’t information sessions. We were very mindful that we wanted to
provide for staff interaction. Both the fit out and base building also reiterate our values and desired behaviours in the new environment.
had limitations from an environmental perspective and didn’t provide For example, moving to an open plan environment required staff
for adequate meeting spaces, quiet rooms or staff amenities. to learn about how to work efficiently in such an environment and to
And finally, the increasing need to accommodate more staff meant always consider their colleagues. Also, our new environmental
that constant changes were made to the floor plan which resulted in initiatives required staff to learn about our new rubbish bins and
gross inequality of space and functionality for staff. recycling system.
WinterComms: What were the reasons for relocating? WinterComms: Tell us about the new premises and why it
AM: There was a combination of factors. But it’s important to note was selected?
that the key issue was more about refurbishing rather than relocating. AM: Our new location at 1 King William Street was chosen for
The decision to relocate wasn’t a feta compli by any means. many reasons.
At the core of the issue was the timely opportunity to create a Firstly and importantly, we could achieve an appropriate
new, fresh environment that could accommodate our increased commercial deal. Second, the building (and more specifically our
number of staff, now and for the future. space) would enable us to achieve all the criteria we had set for our
In fact we may have stayed if we could have struck an appropriate new fit out. These factors were a good starting point.
commercial deal that included refurbishment of our existing space. Also, it is a great location that is close to all modes of public
Apart from the need to accommodate for future growth, a transport and it is one of Adelaide’s iconic office buildings.
refurbishment was required so that we could create an inspiring new An internal staircase connecting our three floors was a huge bonus,
space—a space that reflected our culture, values and was more as was the ability to support our staff by incorporating greater
suited to the way we work and interact with each other. We also provision for showers, kitchens, bike racks and common space.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
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48 RETROGREENING
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RETROGREENING 49
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
50 CLIENT FEATURE
T
his was reinforced at June’s Darling Harbour FMA lunch where technology tube is so much more energy efficient then T8, reflectors
it was evident a major priority for Facilities Managers in the are now possible along with voltage reducers all of which are
coming year is the need to improve on the green star ratings, effective solutions to reduce lighting costs.
manage rising costs and prepare for mandatory reporting/rating Other simple solutions with smart timers for computers,
requirements for offices over 2000m². photocopies can ensure you are not wasting energy at the weekends
Clouds associated with the new carbon and water constrained or overnight.
world will not simply pass, and Facility Managers need tangible
simple and fast outcomes that benefit their properties performance
both environmentally and financially. Approaching these challenges
on your own may be an option for those with dedicated specialist
resources. Assuming you are not so well resourced with experts
across the myriad of constantly changing environmental technologies,
and monitoring practices then a different approach is required.
Key learning’s from Water & Energy Savers experience relevant to
Facility Managers indicates a simple yet practical methodology.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
52 RETROGREENING
RETROFITTING
a retail giant
Operating 65 retail outlets with a turnover of more than $3 billion, Myer remains Australia’s largest
department store group, and a leader in retailing. In 2007, Probuild were appointed as the preferred
contractor to undergo a major redevelopment of Melbourne’s iconic Myer Bourke Street store while it
remained in operation.
Aside from the difficulties of undergoing demolition and construction concurrently on adjacent sites,
the construction team had to service the project through one access route, negotiating high numbers of
foot traffic, motorists and neighbouring retailers. Upon completion in 2010, Probuild will have achieved
the formidable feat of demolishing and rebuilding three buildings, refurbishing two, and joining all
buildings by a level surface 5,000 sqm floor plate.
Melanie Drummond spoke to Probuild Construction Manager Craig Gathercole about the challenges
and rewards of retrofitting a retail giant.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
RETROGREENING 53
WinterComms: What made Probuild the preferred it that way. The reason is that in the past, maintenance staff had been
construction team of choice? here for 25 or 30 years and when changeovers occurred during those
CG: I think it came down to our retail experience; we’ve done a lot years, that knowledge went with them.
of work on existing centres that continue to operate – out in There was a lot of history and documentation that Lovell Chen was
Chadstone, Highpoint, Northland, Broadmeadows and others. A lot able to get hold of in terms of the façade and some of the other
of those centres have continued to operate while we’ve done the heritage components, but as far as how the services ran within the
refurbishment. building, there was nothing. Our sub contractors have had to educate
WinterComms: Tell us about your role in the project? themselves as to how this building operated, which became a
CG: I’m Construction Manager so my responsibility is overall component of our early works. We had guys in there isolating things
delivery, finance and managing the project. I also have a project and labelling what was here. That was a fair challenge.
manager under me and various other foremen. We have around 50 WinterComms: What systems do you have in place to
Probuild staff on site which includes our labourers. manage that now?
WinterComms: Can you give us an overview of the CG: Moving forward we have all of our information on a system
redevelopment? called Aconex.
CG: The existing Myer floor plate between Bourke Street and Little Aconex is a project management software system that tracks all
Bourke Street was made up of four different buildings and the the communications including emails, drawings and diagrams, and
owners purchased the old Telecom building next to the GPO, which allows all the project stakeholders to work collaboratively with
forms the fifth building. Upon completion, we will have demolished commonly shared information. The system ensures information such
and rebuilt three buildings and refurbished two buildings. All those as architectural plans and as-built drawings are up to date, and
buildings will be joined together by a level surface at around a 5,000 include a full history of what changes were made, which party made
square metre floor plate. them, and when. All the information captured can be used as the
WinterComms: What was the main objective of the client basis for facility management once the building is operational. In
when heading into the redevelopment? effect, we are creating a documentation history for these buildings as
CG: The main objective was to redevelop it while the store we work on them, and record the work done.
continued to operate between Bourke and Lonsdale. They wanted to WinterComms: What contractors were engaged for the
continue the public walk-in from the mall, through the Lonsdale redevelopment?
Street store. At the end of the redevelopment Myer will only be CG: One thing we focused on initially was our service sub-
housed between Bourke and Little Bourke St. It will end up being 9 contractors; we had to make sure the sub-contractors we had on
levels and undoubtedly the world’s best retail store in Australia. board had the experience to deal with something as difficult as this.
WinterComms: What issues did the heritage aspects of the The majority of our sub-contractors had a fair bit of experience on
buildings pose in terms of redevelopment? the MCG redevelopment, the Children’s Hospital redevelopment and
CG: The Bourke Street building is a fully heritage listed façade Spencer Street redevelopment.
which we’ve restored. We’ve refurbished that to its original 1950s WinterComms: What are some of the KPIs of the project?
appearance so all the glass will be transparent, bringing it back to a CG: The whole project has been delivered in different stages in
nice clean façade that can breathe again, where is in the past it was different portions, on different floor levels. There are seven different
totally painted over. handovers, and so seven milestones we have to meet in order for
WinterComms: How was the relationship with Heritage Myer to come in progressively and do fixtures, fittings and install, in
Victoria managed? preparation for opening those areas up to the public again.
CG: That’s all managed through an architect called Lovell Chen WinterComms: How did you cause as little disruption to
who are the heritage architects. Our heritage brief was the façade Myer’s operation as possible?
and the existing cash tube system which we found hidden behind the CG: That was probably the most difficult challenge. We still face
plasterboard columns. challenges every day, a lot of them are with adjoining owners and a
WinterComms: What level of documentation did you have on lot are with Melbourne City Council. We talk to the Council on a daily
the Myer buildings? basis. We also have the David Jones’ redevelopment happening
CG: We have tackled this whole redevelopment without one piece beside us so we are in constant communication with them as well.
of documentation and not one as-built - it’s posed a lot of problems. On our other boundaries are Myer on the Lonsdale Street Store and
It’s all been us going through, reviewing, testing, isolating and doing the GPO Store which has a number of different tenants. The only way
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
54 RETROGREENING
through is constant communication with all involved. CG: We’ve just taken over our last building to demolish, once that
There can be issues such as OH&S, noise, and access, the list goes is complete, the whole project will be a very different project – and
on. We have three traffic personnel in the street full time to deal with then we’ll just be into new structure and fit-out. It’ll become a lot
traffic and just pedestrians. We have a cast of people dealing with easier and just a traditional construction site, although still difficult to
that on an every day basis. It requires a lot of investigation and feed and manage logistically. One of the most difficult things so far
reporting back and we have a person on site full-time to deal with has been demolishing a building and right beside that constructing a
that. new one.
WinterComms: How did you manage the client’s WinterComms: On a professional level what do you think
expectation? you’ve learnt from being involved with this project?
CG: Communication and talking about upcoming works on a CG: I’ve been in the industry for 25 years and this is clearly the
regular basis. There are always daily phone calls to explain if things most difficult project I’ve worked on, but I think it will be the most
have changed from what we decided on the weekly meetings. We rewarding. To be involved with an iconic building in the middle of the
also hire an external public relations company who send out alerts on CBD on a personal level will be very rewarding once it gets to the
a regular basis when we apply for permits from council and that sort end. It is very difficult to redevelop such a large project with very
of thing. We also submit a monthly report, with our claim, which little access, it’s not something you can change, but I think people
tracks the progress of the project as far as where we’re at from a can appreciate how difficult it is to service such a big project through
financial point of view, trade and performance. one street, one gate, and one door. If this was a project out in
WinterComms: Has the project been more challenging than Doncaster, or Chadstone, you could service it from all four elevations;
you anticipated? you can’t do that on this job. The project is ultimately very difficult,
CG: Definitely. We never underestimated what was ahead and very satisfying and I know at the end, that it will have been great to
clearly we are up for the challenge and continue to be up for it. It’s be a part of it.
more challenging than all parties involved thought it would be – the
owner, the tenant and the builder. About the Myer Project
The access and egress has been challenging as well, feeding a job The Myer store as it stands today, consists of four different buildings
through Little Bourke Street on its own is challenging, let alone and the existing Telecom Building. The first building is Area 1, the old
countering in the public and traffic flow. In saying that, we are all Telecom building that was purchased by Colonial First State Property
getting through it and maintaining the expectations we had of the Management 2008. To date Probuild has demolished the building to
final outcome. the lower Basement level and have commenced the new structure
WinterComms: Aside from communication, what are the that will form part of the new floor plate.
other keys to succeeding in a project of this size and The second building, which faces Little Bourke Street, is known as
complexity? Area 2. It was purchased by Myer circa 1924 as a four storey brick
CG: Obviously having the right people around you and the right building, originally constructed with cast iron columns and steel
sub-contractors. The other important thing is achieving those girders. The ground floor level façade and the most western bay have
milestones; handing space back to Myer is the continual focus. been re-built and the internal fabric has been altered. This building is
WinterComms: Where is the project now at? being fully demolished down to Lower Ground Basement as per Area
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
RETROGREENING 55
1 and rebuilt to form part of the new floor plate. and restoring the existing cash tubes that once operated throughout
Area 3 is the central core of the existing Myer floor plate. This will the store. The head end of the cash tube system, which is currently
be the new area that will house the central atrium and escalator void down in the Myer Bourke Street store Basement, is where all the
up to the glazed roof skylight. money and receipts used to come to upon a sale. Demolition of the
Area 4 is the building down the eastern side, adjacent to David upper floors has revealed other cash tube heads within columns that
Jones. This building is to be completely refurbished, and was built were completely concealed and plastered over, from the numerous
circa 1881. This 3-storey building began as ‘offices’ and was probably earlier refurbishments of the store. All of these items are heritage
redeveloped by Myer shortly after 1931. It was increased to four listed and will be on show and housed somewhere in the store upon
storeys and a new façade was built. A further two storeys were completion.
added in 1958 and this is a structural steel concrete encased Upon completion of the works between Bourke and Little Bourke
building. Street, Myer as you know it today, will be fully housed between
Area 5 is the building that faces the Bourke Street Mall. This area Bourke and Little Bourke Streets and will have only a small presence
also sits behind the historic heritage listed façade. This portion of the in the future Lonsdale Street development with details to be
building will be totally refurbished with some major structural confirmed.
strengthening required that will form the new floor plate.
Heritage Considerations – Some of the key features of the About Craig Gathercole
redevelopment will be the retaining and refurbishment of the existing Craig joined the Construction Industry in 1985 as an apprentice
Bourke Street façade which was erected circa 1933. Probuild is carpenter with a mid-sized Commercial builder from the eastern
working closely with Heritage Victoria and specialised sub- suburbs. In his early days he predominately worked on retail
contractors to carry out this work. developments, including Highpoint Shopping Centre, and the early
On completion of the redevelopment, the Mural Hall on Level 6 stages of Chadstone Shopping Centre. Craig moved on from that
which currently houses the Probuild site office will be fully company in 1990 to start his own small business that he ran for three
refurbished and taken back to its original appearance that used to years, before he joined Probuild Constructions in 1993.
house many a Sidney Myer function, including dances and fashion Craig carried out various roles at Probuild, from Site Foreman and
parades. Site Management, through Project Management and assisting in
Working with NH Architecture and Lovell Chen, (the Heritage estimating, to his current position as Construction Manager. Craig has
Consultants) the existing Bourke Street façade will also be worked on many major retail developments during his time with
refurbished with all the windows removed and reglazed, creating a Probuild, including the Collins Street Georges Redevelopment,
fresh clean façade that is open to daylight. Chadstone Stages 5 & 7, Northland, Highpoint, Melton, and more
Other heritage requirements during demolition include recovering recently the Broadmeadows Town Centre Redevelopment.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
56 CLIENT FEATURE
R
APID was named best Integrated Security Solution by the a fee is only charged for the service received.
Australasian security industry at their annual awards ceremony Mr McMellan said at any time, summaries of all patrols and jobs
in Melbourne. are accessible to patrol officers with Wilson’s 24-hour operations
Wilson Security Chief Executive Officer John McMellan said RAPID centre able to forward updates onto the client. He said the
technology would also improve the accountability of patrol units and technology would allow for a more compliant and efficient security
set a new benchmark for the whole industry. mobile response.
“RAPID monitors the progress of the security response and through “The system uses in-vehicle multi-function terminals to link the
its GPS technology ensures a mobile patrol has attended the site.” Mr mobile patrol vehicles with the Operations Support Centre,” Mr
McMellan said. McMellan said.
“During a scheduled patrol or alarm response, clients can monitor “When customers require a security response, the RAPID
progress and view a status report. technology prioritises the threat automatically.”
“The transfer of information is delivered in real time, making the Mr McMellan said the technology also ensured the operations
whole process far more transparent. Clients are able to monitor the centre could maintain contact with an officer – providing extra
estimated time of arrival and update onsite details.” protection for Wilson staff and the client.
Each patrol vehicle is installed with a RAPID terminal. The patrol “Our system now sets the benchmark for others to follow,
run is entered into a database and assigned to the closest vehicle with delivering a level of efficiency and accountability to clients not before
access to the site. RAPID optimises the best route and most time seen in the industry,” he said.
efficient schedule, reducing unnecessary travelling time. RAPID technology was developed by the Wilson Security patrols
Using the RAPID terminal, the mobile patrol is also able to management team and is being released to its mobile patrol vehicles
complete a status report, which is automatically sent to the client across Australia in 2009.
again in real time. Being an end-to-end process, RAPID ensures that
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
RAPID TRANSFORMING MOBILE SECURITY SERVICES
Wilson Security takes great pride in presenting • Provides the vehicle with in-car navigation to
an award-winning technological product that will consistently provide a rapid patrol response
fundamentally transform the delivery of alarm • Allows our clients to view the status of their alarm
responses and mobile patrols. attendance in real time.
Wilson Security’s mobile patrol service is supported by a
To provide our clients with the optimum mobile patrol service
decentralised, networked national infrastructure with more
we have developed a customised web-based system that
Operations Support Centres than our competitors. Our
facilitates a faster more accurate transfer of information,
local knowledge and understanding of clients’ requirements
resulting in improved response times. Being real time it also
ensures an unparalleled level of service
offers complete transparency and accountability.
• Alarm responses can be automatically dispatched For further information phone 1300 WILSON
to the closest vehicle or go to www.wilsonsecurity.com.au.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
SECURITY + RISK MANAGEMENT 59
What is Biometrics? their vocal tract. Together these aspects contribute to create each
Biometrics is the measurement of the unique physiological or individual’s unique voice quality. Voice authentication systems use this
behavioural characteristics of the human body, such as the finger print factor to provide an effective and convenient process for confirming
or iris pattern. Most often, biometrics is used to identify an individual in identity.
situations requiring high levels of accuracy or in scenarios allowing Voice authentication is a two stage process. The first stage, called
human interaction with computers. enrolment, involves processing a sample of a person voice to extract
The different varieties of biometrics are: and encode their unique voice characteristics. The second stage,
Voice Authentication: This biometric can be used to verify the authentication, involves sampling the speaker’s voice, processing as in
identity of a person to allow an individual to interact with secure the enrolment phase and comparing the voice characteristics against
services over the telephone (or other voice communications device) those in the enrolled sample. The user can then obtain a measure as to
such as secure call centres and telephone banking or secure voice mail. how closely the speaker’s voice compares to the voice of the enrolled
Finger Scanning: This technique can be used to identify an sample.
individual from the print on the pad of their finger (or a combination of Scientific evaluations undertaken for the University of Canberra have
their fingers). It is most often used to restrict physical or virtual access. demonstrated that voice authentication systems are more accurate than
Palm Scanning: This technique takes certain measurements from finger, face and palm biometric systems and offer similar levels of
the palm print of the individual. It generally requires the participant to performance as iris recognition. Typically, set-up correctly solutions
claim an identity against which the palm print can be identified. This exhibit less than 0.1 per cent false accept rate (that is, impostors being
biometric is very popular for time and attendance machines. able to break into a system) even if the impostor has the correct
Iris/Retina Recognition: This biometric measures the unique password information.
pattern of a person’s iris or retina by an electronic scan. It is extremely Contrast this with a conventional password system. Given that an
accurate and is generally used to restrict physical access. impostor has the correct password then the impostor has a 100 per
Signature Verification: Various electronic measurements are taken cent chance of breaking into the system. With voice authentication,
from the person writing their signature to produce an accurate even if the impostor has the correct information the chance of the
assessment of their identity. impostor successfully breaking in is reduced to 0.1 per cent that is a 1
Face Recognition: This biometric takes various measurements of in 1000, with some voice authentication systems offering even higher
the human face as captured on video to compare them with an existing levels of security.
template of faces and make a match. This form of biometric is growing Voice authentication not only offers significant security benefits but
in popularity in airports. also offers significant convenience and cost benefits to users. Because
Other forms of biometrics yet to make a substantial impact in the voice authentication is based on a voice biometric, highly secure
commercial arena include those used to measure body odour, typing solutions can be developed to offer higher level of security that do not
characteristics, ear shape and gait. involve users having to remember complex PINs and passwords. In fact
While some of these biometric systems are extremely accurate, for a systems can be developed that simply use the way you say your
sizable number of corporations, the equipment and IT investment account, credit card or telephone number to confirm that you are the
involved can be prohibitive, and the means of securing the information legitimate speaker.
needed to verify one’s identity can be quite difficult to collect in certain This is not only more secure—but from the users perspective far
circumstances such as high traffic—high volume situations like airport more convenient. Furthermore, for businesses, resetting forgotten or
security. stolen PINs and passwords is not only extremely expensive it is
The circumstances and need for the security information has to be extremely problematic from a security standpoint. Voice authentication
weighed against the ease of use and accuracy of information required solves both these problems.
to arrive at a solution or technology suited for the purpose. Multi-factor voice authentication is rapidly emerging as the high-
value high-security technology to protect mission critical applications
What is Voice Authentication? and services.
Voice authentication is a biometric technology that uses the unique Dr Clive Summerfield is CEO of Auraya and consulting firm 3SH, and
acoustic characteristics of a person’s voice to confirm that “they are has been a driving force in the adoption of speech recognition and
who they say there are”—literally.
Each person’s voice is unique. This is caused by a combination of the
CONTINUED ON PAGE 64
way a person has learnt to speak and the anatomical characteristics of
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
60 CLIENT FEATURE
A
tlantis takes pride in being “Best of Breed” however they also lead the way in innovation. They were the first
to introduce environmentally friendly collapsible crates, anti static IT padded protection covers and the
systematic library packing trolleys although their latest innovation may be the best of all.
Currently being used by one of the largest companies in Australia, an atlantis customer, atlantis has introduced an
electronic asset management system that details the location, quantity, type and condition of each article or asset
and documents it, with a photo and barcode (or RFID), into an online portal whereby atlantis’s customer, at
anytime, can log on and see their assets.
The system was originally designed to monitor offsite storage locations however, now, has the potential to be the
information house for all of their assets. From the obvious chairs and desks through to fire extinguishers, PC’s and
even mobile phones.
The company currently using this system, nationally, has saved huge amounts of money by reducing their need
for additional real estate dramatically in fact they have reduced their real estate needs and by knowing what they
own and where it is which avoids buying the same item twice.
The concept is simple and the process is even simpler. The atlantis team place a barcode or RFID (Radio
Frequency Identification tag) on each item. Each item is then scanned by a hand held device, the type and condition
are recorded with a photo and this information is automatically uploaded to the server in real time.
The customer can then log on, search by item, state or venue and produce an action, on line. The action may be
to relocate certain items to an office or maybe to arrange the disposal of assets. Whatever the task the customer
can arrange by clicking a few buttons, it’s that simple and atlantis does the rest.
The system is fully managed and maintained by atlantis and their partner and it is available now for a
demonstration. Smart people Move Smart with atlantis. 20 years young and still leading the way.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
20 YEARS YOUNG
Still leading the way««««.
You ĐĂŶ͛ƚ exist for 20 years and not excel at what you do. Atlantis is the
leading commercial relocation expert and we know best how to relocate
your company.
At atlantis we combine experience with innovation no matter if you have
an office, warehouse, library or laboratory - atlantis will be there for you.
That's why atlantis has provided 'smart moves' to over 80% of Australia's
top 100 blue-chip companies.
Contacts
Sydney (02) 9427-7177
MSS Security is Australia’s largest security company with more than 4,700 employees, approximately
$300 million in turnover, and a national infrastructure with offices in the capital cities of all states and
territories. MSS Security operates in all market segments and has a customer-and-staff-centric
philosophy.
T
his is typified by our single point of is through our experience, training and talent Contact us
contact account management identification programmes that we are able National Customer Service Hotline
programme and our investment in to deploy the right people for the right 1300 702 334
staff training as an accredited Registered application. We are very proud of all our staff info@msssecurity.com.au
Training Organisation (RTO). Our training and the exceptional tenure of employment www.msssecurity.com.au
programmes provide a variety of industry, that so many have enjoyed and contributed
customer service and client specific solutions to the success of our organisation. National Head Office
for MSS Security employees that will ensure 149-155 Milton Street, Ashfield NSW 2131
our people are best positioned to deliver the Professional Security Solutions for Tel: (02) 9930 4279
highest level of service to our customers the Facilities Management Industry
while offering them a challenging and We acknowledge that all market segments Australian Capital Territory
rewarding career as our employees. have their own operational requirements. 9 Lyell Street, Fyshwick ACT 2609
Our company values of Integrity, Facilities management encompasses a Tel: (02) 6280 3226
Teamwork, Attitude, Performance and comprehensive range of services, offered to
Passion were carefully chosen and form the customers and managed through one New South Wales
framework for our commitment to 149-155 Milton Street, Ashfield NSW 2131
organisation and a dedicated point of contact
outstanding customer service as well as Tel: (02) 9930 4444
coordinated into a seamless, high quality
guiding our daily actions. We have made
service offering.
significant investments in technology to Northern Territory
MSS Security has a proven history in
ensure both our internal and external 58 McMinn Street, Darwin NT 0801
supporting major and specialist facility
processes deliver outstanding customer Tel: (08) 8946 4945
management companies throughout
service and real time information. With our
Australia. This experience has given us the
4,700 trained security officers, MSS Security Queensland
has significant capacity for surge and capability to manage integrated specialist 41 Pentex Street, Salisbury QLD 4107
emergency security requirements. We also security services in collaboration with the Tel: (07) 3722 4101
have a transition programme that ensures all primary facilities management organisation.
contract rollouts are diligently planned and Key industry sectors include: commercial South Australia
communicated to all stakeholders. These can property, government, defence and other 220 Franklin Street, Adelaide SA 5000
be tailored to any industry and/or facility. high security sites, retail, industrial and Tel: (08) 8400 6699
resources.
Our People We look forward to assisting your Victoria
Our people are our most valuable asset. Our organisation in today’s ever-challenging 87-105 Racecourse Road, North Melbourne
aim is to recruit and retain the best people security environment and ensuring that VIC 3051
through offering employees a challenging investing in MSS Security services makes Tel: (03) 9241 5620
and rewarding career with MSS Security. We very good business sense.
realise that all market segments have their MSS Security is proudly owned by Security Tasmania
own unique operational requirements, and it and Intelligence Services (SIS) India. 29-33 Wellington Street, Hobart TAS 7000
Tel: (02) 9241 5620
Western Australia
297 Selby Street, Osborne Park WA 6017
Tel: (08) 9347 2719
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
64 SECURITY + RISK MANAGEMENT
CONTINUED ON PAGE 68
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
SECURITY + RISK MANAGEMENT 65
“
Scientific evaluation undertaken
for the University of Canberra
have demonstrated that voice
authentication systems are more
accurate than finger, face and
palm biometric systems…
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
66 CLIENT FEATURE
S
ecurity cameras are a proven deterrents to theft, fraud and A further significant benefit of ADT Select is the ability for
EH&S issues, as they provide a visual record of events, customers to effectively manage their sub-contractors. Using ADT
observers are quickly able to determine what has occurred and Select, customers can access information as and when needed to
what type of response is required. Our range of video surveillance assist the various office managers such as those in charge of security,
and digital recording devices helps you manage visual information. EH&S, service, HR, risk and compliance, facilities or sales. For
ADT Security also offers remote monitoring services should you not example, a security manager might use ADT Select to monitor the
have the time or resources to undertake surveillance on site. various sub-contractors on site at a given time, such as fire testers,
Alarm and monitoring services are essential for every office to cleaners or building maintenance workers, ensuring each individual
protect private information. However it’s also important that any logs in upon arrival and logs out when leaving.
alarm or building access activity as well as other details can be easily
yet securely accessed by required personnel. To provide customers For more information on ADT Select or to discuss your facility’s
with the ability to access and monitor alarm activity and account security, call 131 238 or visit www.adtsecurity.com.au.
information 24 hours a day, seven days a week, ADT Security offers a
web-based customer service portal called ADT Select. This real-time ABOUT ADT SECURITY
technology allows users to retrieve up-to-date account details With more than a century’s worth of experience and providing
accessed, anywhere, anytime, over a highly secure network. electronic security solutions to more than seven million residential,
ADT Select is a very transparent service, showing all access activity, commercial and retail customers worldwide, ADT Security is the
alarm activity, and instructions being followed, from every event world’s largest electronic security company. ADT Security’s total
which has arisen. This extensive level of site information allows for security solutions include intrusion, closed circuit television, access
highly functional and informative reporting, with more than 20 control, fire protection, smoke, fire and critical condition monitoring,
specialised documents for customised reporting solutions including electronic article surveillance, source tagging, radio frequency
information about the alarm history, schedules, callouts and zone identification (RFID) and integrated systems. www.adtsecurity.com.au
lists.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
TOTAL SECURITY SOLUTIONS
Security Licences: VIC No. 65201491P | WA No. SA25942 | SA No. ISL152299 | NSW No. 405187443 | ACT No. 17501009 | QLD No. 3258669
security solutions. Our range of access control systems
can be seamlessly linked to other systems, including An access control system
Fire Detection Systems, Intruder Alarms, Closed Circuit
Television (CCTV) and Building Management. acts as your own electronic
Building Management 24/7 gatekeeper, allowing for
ADT Select is one such Building Management service the free flow of authorised
that provides easy access to information that is
important to your business. This web-based customer personnel while denying entry
service portal allows you to quickly review your
to unwanted visitors.
monitoring activity and account information online,
anytime, remotely. Information can be used to monitor
activities such as open and close times for premises,
logged subcontractor or lessee working hours and
activities, all with transparency of service.
Grace Records Management is a quality accredited national service company providing For more information please contact:
solutions that are centred on the storage and retrieval of our client’s critical business
information, both in hard copy and electronic formats. T: 1300 725 911 TM
Quality System
Our service and product offerings include; secure document storage, data silo storage, E: sales@gracerecords.com.au
record lodgment, scanning & imaging, twice daily retrievals, on-site access, managed
transport, document destruction, media storage, merchandise supply and record Quality
Endorsed
cataloguing/indexing. We currently operate 20 state & regional branches located in, Company
or servicing every capital city and major regional centre within Australia.
C O M M I T T E D T O Q U A L I T 9 s C O M M I T T E D T O S E R V I C E
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
WINDOWS + WINDOW FILMS 69
A WINDOW OF OPPORTUNITY
ON ENERGY EFFICIENCY
INTRODUCTION BY WINTERCOMMS’ MAX WINTER, AND ADAPTED FROM AN
ARTICLE BY GARY SMITH OF THE AUSTRALIAN WINDOWS ASSOCIATION.
The recent Council of Australian Government (COAG) announcement in April 2009 concerning the
National Strategy for Energy Efficiency will have a major impact on the built environment – and not
before time. That said, industry has been heavily gearing up to meet the demands of the more stringent
measures, and nowhere has this been more evident than with the window manufacturing industry.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
70 CLIENT FEATURE
“ Goes Green”
A Clear Approach
To Energy
Efficiency In Buildings.
3M Australia Pty Ltd has recently completed the
Do you know how much application of 3M Prestige Window Film to all
windows in our iconic head office building on the
Window Films can reduce your Pacific Highway, Pymble.
This upgrade was part of a refurbishment by 3M to
air-conditioning use by? our 5 storey facility built in the 1960's. It involved
replacing the older reflective solar film that had
CONTACT US FOR A FREE ENERGY APPRAISAL been in place for 20+ years with the new spectrally
selective Prestige Film.
The window seals were upgraded using 3M
Polymonomer foam tape, also designed to help
increase the energy efficiency of the entire building.
INCREASE 3M Prestige film was the obvious choice as it uses innovative
Multi-layer Optical Film technology. This amazing film
Comfort of employees provides solar control whilst allowing maximum natural light
transmission providing an optimum balance and a host of
Work efficiency advantages:
s 3UPERIOR CLARITY
s (IGH )2 REDUCTION
REDUCE s 2EDUCED ENERGY COSTS
s -INIMAL EXTERNAL FACADE IMPACT
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
WINDOWS + WINDOW FILMS 71
O
n April 30, 2009 the Council of Australian Governments
(COAG) announced the National Strategy for Energy Energy efficiency and comfort = a winning combination
Efficiency. Within the context of the Carbon Pollution Architectural Window Systems (AWS) has released Australasia’s
Reduction Scheme, the National Strategy for Energy Efficiency aims first locally designed and manufactured thermally broken
to help households and businesses reduce energy costs, to improve aluminium window. Whilst thermally broken technology has been
productivity of the economy, and to reduce the cost of greenhouse used extensively throughout Europe and the US for many years,
gas abatement. These measures affect both residential and THERMAL HEART™ has been developed specifically for Australian
commercial buildings. conditions and signals the beginning of a new era for aluminium
There are five key measures outlined in the strategy, including: windows and doors in Australia. Part of the Vantage Designer
3 Increasing the stringency of energy efficiency measures in all Series, THERMAL HEART™ incorporates a glass fibre-reinforced
classes of commercial buildings by 2010 nylon insulator or thermal break between the aluminium exterior
3 The mandatory disclosure of energy efficiency of commercial and interior elements to minimise heat transfer between the
buildings and tenancies commencing 2010. interior and exterior.
3 An increase in the requirement of energy efficiency (including
more stringent measures for hot water and lighting) in all new
residential buildings nationally, to 6 stars or equivalent by May
2011 – subject to regulatory impact analysis.
3 The phasing in of mandatory disclosure of energy efficiency,
greenhouse gas emissions and water performance in residential
buildings at the time of sale or lease by May 2011.
3 A proposal to reform current rating and energy efficiency
assessment processes for building energy efficiency standards1.
Serious research and development and business restructuring has
been undertaken by a host of product sector manufacturers, and
nowhere has this been more evident than with window and glass
manufacturing.
2007/08 saw a host of
changes in the industry with
the CSR acquisition and
merger of Pilkington (Australia
and New Zealand) and DMS
Glass in 2007 to form Viridian
Glass, while leading glass
companies Bevelite Glass of
Sydney, Costless Glass of
Brisbane and Moen Glass of
Melbourne2 and Canberra
merged to create a new
company to service the
industry across the eastern
CEO David Hunt, of the merged companies of Australian market. Citing the
Bevelite Glass, Costless Glass and Moen Glass.
changing dynamics of the glass
industry and the impending greater stringency of the BCA as reasons The extra insulation provided gives designers additional
for the merger, CEO David Hunt saw the increasing market demand flexibility when achieving Building Code compliance with houses
for energy efficient glazing as a key driver, stating that the merged that incorporate large areas of glazing. When combined with
entity would be better equipped to service this growing market. double-glazing, Designer Series THERMAL HEART™ products
perform approximately 32% better than standard double glazed
units.
The THERMAL HEART™ range includes awning, casement, bi-
fold, sliding and hinged systems based on the Vantage
MAGNUM™ platform, with dual colour options for added
aesthetic appeal7.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
72 CLIENT FEATURE
W
e are members of the WFAANZ,
consulting with Engineers,
Architects, Project and Facility
Managers and designers, to provide a clearer
vision in Window Film Products and their
application.
Solarmaster window films can reduce
energy costs up to 35% with our 5 STAR
energy rated and WERS accredited
solarfilms. We can enhance security and
safety issues, or make a dramatic statement
with our large range of decorative films.
Applying Solamaster Energy rated films to
windows is a smart and sustainable solution
to energy usage. Solar film can reduce the
UV by 99%, heat up to 80%, glare up to
92% and of course reduce the running costs
of the Air conditioning by up to 35%, in this
current GREEN world we live in, these will in
turn reduce your carbon footprint.
Solarmaster also has a large range of Anti-Graffiti films, clear and printing are also available. Small and large applications are both
tinted Security/Safety films, Obscure films for privacy and decorative catered for.
purposes. Block out and translucent coloured vinyl’s for sign writing,
logos, and any coloured application. Computer cut and Digital Please contact us for more information on 1800 642 966.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
WINDOWS + WINDOW FILMS 73
Viridian can achieve been driven to change, particularly with the recent announcement of
different performance the move to six star housing. When energy legislation was introduced
properties to produce a to the United States there was a huge change which seemed to
range of energy efficiency happen overnight. The market moved to different solutions such as
low emissivity (Low E) uPVC5, fibreglass and composite framed products. There was a
glass. significant impact on the aluminium window market because they
Further developments did not take a proactive approach to the changes in legislation.
at the plant4 have In Australia we have been fortunate to know what has been
included a process that coming; we have examples such as the United States to ensure the
involves screen printing a window industry can be proactive in the development of products
ceramic coating on to that can offer greater flexibility in aesthetics and performance.
the glass prior to the There is a great diversity of window and door types being
toughening process, manufactured in Australia and there is ongoing and fantastic
resulting in a innovation. There are many types of windows available to the market
permanent and durable including timber, aluminium, thermally broken aluminium, uPVC and
finish that is easy to composites. A great deal of innovation in design has been taking
maintain and place to meet environmental demands. This includes better sealed
guaranteed not to products, new improved designs to increase thermal efficiency, new
fade or crack. glass solutions including coated glass, high performance tinted glass
Called the Seraphic and insulated glass units to name a few.
range, the process Thermally broken aluminium windows6 and doors have been
offers design difficult to find in the Australian market but there are now products
freedom with emerging.
infinite colour and It has been an important change of mindset for the window
design options for industry to focus on energy efficiency. The window is a part of the
any project. building envelope, and in fact it is the only part of the envelope that
Comprising can let natural light into the building and also provide good cross
Seraphic flow ventilation. Windows enable passive solar heat gain to enter a
Standard™ and building, and can be insulated to support the thermal integrity and
Seraphic enhance the performance characteristics required of modern building
Design™, both envelopes.
product lines In measuring the performance of windows, the total window
provide system is taken into account. This makes the glass, window frame
designers and material and design, all important features when making a selection,
specifiers with a and to take account of these variables, the window energy rating
range of scheme (WERS) has been developed.
toughened WERS gives a performance rating on the total window system in
decorative regards to energy performance and daylighting. The rating includes
glass panel technical specifications including a comparison of the U Value, Solar
options, Heat Gain Coefficient and visible light transmission8, and translates
including these into a star rating for heating and cooling and a percentage
range of 12 improvement over a worst performing standard aluminium window.
readily
available
screen
printed
glass
patterns.
Example table of performance data
Seraphic
Standard’s range of 16 WERS is the only approved rating system currently in Australia, and it
opaque and translucent colours have follows the protocols of the Australian Fenestration Rating Council
been matched to Colourbond™ Steel and which ensures fair, accurate, and reliable energy performance ratings.
Dulux Powder Coat™ colours, allowing the glass to be The data created by WERS is used in the house energy rating
worked effortlessly into any colour scheme. software products being used around Australia, and can be equally
Both Seraphic lines are available in a range of sizes up to utilised in specifying windows in commercial applications .
4500mm x 2200mm and can be toughened or Visit the WERS website to see over 4000 rated products.
toughened laminated safety glass options. Anti-slip finishes www.wers.net
are available on request for stairs and floors. Designs, Architects specifying for commercial building applications
patterns and colours can be customised to suit any project. understand the preference for big open expanses of window area to
Apart from energy efficiency legislation, recent events maximise daylighting potential and occupant comfort. The benefit of
with bushfires and cyclones have also added to the the innovation taking place in the window industry is that this is still
requirements list of glass and windows manufacturers – an option even with the energy efficiency legislation now in place and
more on this in future issues. stringency to increase in the near future. Energy provisions however,
are not the only requirement placed on the manufacture of windows.
The changing face of windows and doors in The Building codes of Australia (BCA) states that windows must
Australia comply with AS2047.
Since the introduction of energy efficiency legislation in AS2047 is the mandatory minimum specification for windows and
Australia, the Australian window and door market has doors used in all classes of buildings in Australia, and it includes
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
74 WINDOWS + WINDOW FILMS
compliance to the Glass Standard AS 1288. All AWA members have products tested to AS 2047 and are a part
The following performance tests are undertaken to verify product of a third party NATA accredited program. This accreditation program
performance claims. is a proven and nationally recognised method of achieving
1. AS 4420.2 Deflection Test – positive and negative wind compliance to assist architects, builders, specifiers, facility managers
pressures are applied to the face of the window to test the and homeowners to select products that comply with Australian
maximum deflection under wind load. Standards.
2. AS 4420.3 Operating Force Test – to verify that an opening
sash is capable of opening and closing without undue effort.
3. AS 4420.4 Air Infiltration Test – the air leakage of a window
is tested to ensure energy and acoustic efficiency.
4. AS 4420.5 Water Penetration Resistance Test – this test is
designed to ensure no water leaks through the window into the
building.
5. AS 4420.6 Ultimate Strength Test – negative and positive Look for the AWA logo when purchasing your windows to be
wind pressures are applied to the window to at least 1.5 times confident you are purchasing compliant products.
the design wind pressure to ensure it does not fail in unusual For further information contact Australian Window Association on
wind conditions. (02) 9498 2768 or info@awa.org.au
Windows and doors for buildings must have a Performance Label
which confirms that they are certified to comply with Australian Reference and acknowledgements
Standard AS 2047. If you purchase windows from an accredited AWA 1. Australian Building Codes Board webinair, at www.abcb.gov.au.
member, you can also receive a Certificate of Compliance that
supports a 7 year warranty. 2. Article courtesy AWA Newsletter September 2008.
Example: Window label which should be affixed to window and
door products to ensure compliance to AS 2047. 3. Low emissivity (Low E) glass products let in abundant natural
light, but reduce the passage of heat to keep a building warmer
in winter and cooler in summer, lessening the need for artificial
heating or cooling. These types of products are well recognised
in Europe and North America as an important way of reducing a
building’s energy consumption and improving occupant comfort.
(Material courtesy OMC Press Release).
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
CLIENT FEATURE 75
To talk to someone about the security risks Call Mark Jennings today on 1300 666 234,
you face and the glass and film solutions email mark@expressglass.com.au,
that are right for you, contact commercial or visit www.expressglass.com.au.
glazing specialists, . To learn more about glass types, visit viridianglass.com
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
76 PPP
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
PPP 77
Delegates at FMA Australia’s ideaction 09, were given the opportunity to tour Melbourne’s Royal
Women’s Hospital (the Women’s) in Parkville, Victoria, less than a year after it opened its doors on the
21st June 2008. Following a successful relocation from their Carlton home of 150 years, the new facility
provides a significantly improved level of clinical configuration and working environment for the
Women’s staff. It also provides Victorian women and their babies a private, comfortable family-friendly
environment, whilst delivering excellence in health care.
After the realisation that the existing quality of infrastructure was deteriorating, the new Women’s
project was announced under the Public Private Partnership (PPP) scheme in 2004. The relocation of
the Women’s hospital to the Melbourne Health Parkville precinct allowed an opportunity to collocate
with Royal Melbourne Hospital (RMH) and integrate their clinical services. This collocation between
RMH and the Women’s has provided access to an expanded scope of services for patients and
improved patient safety. Acutely ill patients from the Women’s have direct access to critical care
facilities and medical expertise at RMH. Furthermore, clinical benefits, such as specialist obstetric,
gynaecological and ambulatory care at the Women’s are also available to women at RMH.
Nigel Christie, Project Manager of Operations for Bilfinger Berger Project Investments, outlines how
a PPP consortium brings designers in partnership with builders and facility managers, ensuring all the
practicalities of build-ability, operations and maintenance are factored into the design. He also
discusses how a comprehensive 24/7 facility management helpdesk, asset and property management,
utilities and medical gas management, cleaning and hotel services, security and grounds and gardens
maintenance are provided effectively to this world-class facility. CONTINUED ON PAGE 80
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
78 PPP
T
he decision by the State of Victoria to have the new Women’s collaborative partnership between the designers and the builders, as
Hospital project delivered as a PPP was fundamental in well as the facility managers, so that all the practicalities of build-
providing the framework to deliver a facility that provides a ability, operations and maintenance are all factored into the design.
value for money solution for the State and for the people who are There is also the advantage of having whole of life costing such as
relied upon to operate in, and from, the facility. capital and recurrent costs fully considered over the concession
The PPP model inherently fosters the whole-of-life design period. This means there is a life-cycle cost efficiency that will
outcomes, and these outcomes can only be achieved through careful enhance the Net Present Value over the longer term, to a better build
planning and the interface of key stakeholders from both public and quality. Building elements that last longer will end up paying for
private entities. themselves rather than cheaper alternatives that may need replacing
Under this model, the new Women’s project was commissioned more often over the 25 year period.
by project company Royal Women’s Health Partnership (RWHP). Initial design is one very important factor but the bid team is
This partnership is comprised of Bilfinger Berger Project Investments involved in making every aspect a winner: planning, build-ability,
as sponsor and equity provider, Baulderstone construction and energy efficiency, flexibility, maintenance and whole-of-life
design, underpinned by DWI design team, Bassets as services financing – all of which has to be applied to the best design solution.
engineers, United Group Services as the facilities services manager, During bid phase the facility services manager resources were
and Wilson carparking as the carpark operator. allocated to the project. This ensured optimal “whole-of-life”
RWHP has been charged with the responsibility of delivering outcomes for the facilities design and materials used, efficiency of
facility management services to the Women’s Hospital for the period service delivery, and value for money for all project stakeholders.
of the concession contract of 25 years. United Group Limited (UGL), Managing the expectations of stakeholders on the client side and
an experienced facility management (FM) provider, was contracted to within the consortium was one of the biggest challenges. On the
manage and deliver services such as comprehensive 24/7 facility client side, the consortium was working with the Royal Women’s
management helpdesk, asset and property management, utilities and Hospital, Department of Human Services and The Royal Melbourne
medical gas management, cleaning and hotel services, security and Hospital amongst others.
grounds, and gardens maintenance to the Women’s. To ensure all stakeholders understood the process and workings of
Working in a PPP consortium has the advantage of requiring a fully a PPP, weekly management meetings with the builder and facilities
FACILITY PERSPECTIVES
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PPP 79
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
80 CLIENT FEATURE
C
ommercial facilities require an
extensive and well-thought
out approach to fire
protection in order to protect people
and property should a fire occur. For
example, high-tech equipment which
stores vital information, provides
network support or drives external
systems, could be irreparably
damaged using a chemical fire
suppressant.
Offering an innovative solution, the
Inergen® system – an inert gas fire
suppressant consisting entirely of
natural gases – extinguishes fire
without causing any harm to people
or damage to property.
Inergen® is a patented composition
of nitrogen, argon and carbon
dioxide. This combination allows the
Inergen® system to smother a fire by
diluting the oxygen concentration
from the usual 21% to around 12.5%
- a level at which most ordinary
combustibles won’t burn.
Unlike chemical systems, the
release of Inergen®’s natural gases
does not result in fogging,
consequently allowing anyone in the
protected area to safely evacuate
while breathing easily.
Furthermore, Inergen® does not
require an expensive exhaust system
to remove any suppressant after the
fire has been extinguished.
Inergen® also addresses
environmental considerations as
companies increasingly look to
minimise carbon footprints. Entirely
composed of natural substances from
the atmosphere, the Inergen® system
has no polluting effect. Consequently,
with no chemicals, it has no ozone
depletion or global warming potential
and leaves behind no toxic or
corrosive deposits. When the
components are released they simply
resume their natural role in the
atmosphere.
The Inergen® system is available
exclusively through Wormald and is
highly cost-effective thanks to
affordable gas refills. Wormald is
Australasia’s leading provider of fire
protection solutions, designing,
manufacturing, supplying, installing
and servicing fire detection and
protection systems across a broad
spectrum of industries.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
82 CLIENT FEATURE
Floor Safety
Services of
Australasia P/L
& T/A
A.H. Décor & Design
(Specialising in Fabric
Upholstered Walls)
376 Bell Street, Preston
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
AGED CARE 83
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
84 AGED CARE
Regulatory compliance in residential aged care residential care facilities are not difficult to manage,
To receive government funding, residential aged care homes must be but complex maintenance or major refurbishment
accredited. Accreditation is the arrangement established by the where the residents’ daily routine is disturbed
Australian government to verify that a residential care home provides requires careful planning. Whilst we need to
quality care and services for residents. The body appointed by the maintain the value of our assets, we also need to
government to ensure this happens is the Aged Care Standards and manage very carefully the disruption to our
Accreditation Industry. Accreditation is granted for a period of three residents’ lives whilst we do this. The most
years. Towards the end of each three year period the care facility important thing, as it is in all facilities management
must apply to renew its accreditation. There are four standards, and environments, is communication with all those
under these four standards, there are 44 outcomes. involved.
Under each of these outcomes residential aged care homes must An example is a current project involving the
provide evidence of compliance. The four standards are: renovation of 24 bathrooms at an independent
1. Management Systems, staffing and organisational development living unit site. For the residents, this work is very
2. Health and personal care intrusive. Strangers coming into their homes
3. Resident Lifestyle uninvited, their bathrooms being inaccessible for a
4. Physical environment and safe systems lengthy time, the worry about whether they will
It is within the fourth standard that most of the responsibilities of have a toilet available during the work, whether the
the Property Manager lie. Assessors are particularly vigilant and seek work will be done when they are home or when
evidence that all the preventative maintenance works associated with they are not at home; all sorts of things become
essential service measures and building certification are undertaken issues of great concern for them. Some do not want
when required and are kept up to date. They are particularly to be disturbed at all, are happy with what they
concerned about compliance with fire and emergency procedures. have and are adamant that the change is
Evidence of security measures is also high on the agenda and unwarranted. It is just as important to take all these
residential aged care homes have to demonstrate how they maintain concerns on board and give them as much
their systems to ensure that their residents are not compromised in attention, possibly more, as we give to managing
this regard. the actual work taking place. This takes time but in
the long run it is time well spent.
Royal Freemasons Homes of Victoria Ltd (RFHV) Many resident meetings were held to explain
As well as the physical infrastructure, it is mandatory for all what we wanted to do, how we were going to do it
contractors to have current police checks, and at the Royal and what the effect would be on them. We needed
Freemasons Homes of Victoria Ltd (RFHV), all contractors are signed to give the residents an opportunity to discuss the
to formal agreements. These agreements include a Code of Conduct process with us, time to get used to the idea and
for external providers and the monitoring of compliance against make arrangements to cope with this disturbance to
those agreements. Before commencement of work, contractors must their lives. Whilst you may be thinking that the
present evidence of insurance cover, company registration and a simple solution would be for them to leave their
comprehensive OH&S policy. unit for the day while the work is being done, often
Added to this is what the agency describes as support visits. These the residents do not have a source of alternative
take place at least once a year, over the life of the accreditation accommodation available to them. Some will use
period. These visits can be announced, in that we are notified of the the amenities of another resident on site, but again
visit, or they can be unannounced, where agency assessors come to some of our residents value their privacy enough not
or on site without notice. During these visits, assessors can ask for to be comfortable with this option. This project was
evidence of compliance against any of the outcomes under the four closely monitored and done in stages so that the
standards. least number of residents were disturbed at any one
This creates the need for the Property Manager to be vigilant time.
about the maintenance of essential services reports and to be Then there is the management of the contractor.
constantly monitoring workflow to make sure that all tasks associated The scheduling of the work is heavily influenced by the needs of the
with achieving compliance are being undertaken when they should residents. The brief in this project was that the work required was
be. Sometimes the visits are the result of a question, or complaint carried out to four bathrooms at a time – this work being completed
made to the agency by a resident’s family. One recent visit involved a before four more commenced. This remained the program until all
query regarding the temperature of the water in the shower, works were complete. The contractor had to commit to coming to
necessitating great lengths to prove that the contractor maintaining the site and staying until work was complete. This decreases the time
the temperature via the thermostatic mixing valve knew what that each resident is inconvenienced, especially as only four residents
temperature the water had to be. The outcome was that the agency were involved at any one time. Deviation to the plan, especially at
recommended that a copy of the relevant Australian Standard short notice, would have caused distress to our residents so we
become a part of the contract documentation given to and signed by worked to avoid any changes to set plans as much as possible.
the contractor involved. Incidentally, the water in question was the Having spent the last 10 years or so working predominately in the
right temperature at 43°C, the standard being between 41°C and management of facilities functions associated with corporate office
45°C. space I found myself at the bottom of what is still a large well of
At the Royal Freemasons we are very proud to say that we have learning. Aged Care is about caring and it is this predominant force
recently had all four of our residential sites go through the process of that drives all we do. At the same time, however, we have to
re-accreditation and we met compliance in all 44 outcomes conform to some of the most stringent regulatory compliance that I
associated with the four standards. The process however is one of have ever had to work with. The theme that continually comes to the
the most intense types of audit that I have ever been involved in and fore for me is the need to grow and continue to provide the services
the visits from the agency always cause a minor ripple through the required to maintain properties that are attractive, safe, and secure
sites when they occur! and ones that our residents are proud to call home. At the same time
you must balance this with business planning and formal compliance.
Refurbishment and redevelopment of existing properties It is a unique experience being part of a business that impacts so
Routine maintenance tasks, either in our independent units or in our much on the personal lives of others, others who rely on you and
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
AGED CARE 85
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
86 AGED CARE
Sydney Office Melbourne Office Brisbane Office The # 1 Solution for Total
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FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
AGED CARE 87
That’s the difference. I probably had a sense that there was a need to TF: I’d like to see more aged care facility managers in FMA
be very in tune with the needs of the residents, but I probably didn’t Australia; I’d like to see that interaction happening between our
realise how important that was going to be. industry and rest of the industry. I am part of a property manager’s
WinterComms: How do you make sure contractors deal with forum run by Aged and Community Care Victoria (ACCV). It’s a very
your residents sensitively? strong group of people with a wealth of knowledge of the aged care
TF: It is about managing the contractor and putting him under industry. It is also pleasing to see that some of these members hold
some stringent contractual obligations. We expect contractors to be high positions in their organisations, which suggests that the facilities
on site and remain on site until any upgrades are completed. It’s management business unit in the aged care industry is gaining
really important for us to find contractors who have a level of importance.
compassion and care, as it’s not an ordinary sort of process. Lots of WinterComms: What advice would you offer FMs moving
our residents are elderly women living on their own, so there are lots into Aged Care?
of issues you need to consider in terms of making sure they feel safe TF: It’s full on. It’s a very demanding role. In the nursing homes
in their environment when contractors are brought in. We try to you have to get on to things straight away. With our elderly residents
maintain continuity of contractors and their staff so the residents get in the independent living units, something that may seem trivial to
used to seeing familiar faces and are less concerned about who is you or I can be something which is quite catastrophic to them. For
going to come when they are in need. Having a full-time you and I, waiting for a return phone call or for a contractor to turn
maintenance supervisor has assisted with this. up to change a light bulb or fix a dripping tap is not a major problem,
WinterComms: What has been your most significant but for our residents it can be. You need to be available and ready to
achievement? assist when the need arises.
TF: Getting four nursing homes through accreditation; being able It is very important to have a team of external and internal
to achieve full compliance from the property management point of providers working together with you to provide this service. These
view. people need to be committed to following up each request so
Wintercomms: What do you think are the keys to success residents don’t feel forgotten and that their needs are important.
when working in FM for aged care? With us if the plumber says he is going to be there at ten, then he
TF: The client relationship is just as important as getting the work needs to be there at ten! Constant communication with our residents
done and it’s the typical stuff of communication and making sure is vital.
people know exactly what’s going on. It means accepting sometimes
that residents can get distressed and will continually ask the same References:
questions. You must have patience. 1 Australian Government Productivity Commission
WinterComms: How do you think FM in aged care industry 2 Grant Thornton Industry Intelligent Unit ‘Grant Thornton Australia’s 2008 Aged
could be improved in terms of professional development and Care Survey’, downloaded 10th April 2009,
education?
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
88 CLIENT FEATURE
INTEGRATED FACILITIES
MANAGEMENT APPROACH
ISS has a proactive approach to education and training and understands the benefits that ongoing
professional development provides for its workforce. Len Benson, Executive General Manager
(Government Cleaning Division), ISS Cleaning Services engaged UNE Partnerships to deliver a
Fundamentals of Facilities Management Workshop in Coffs Harbour.
I
SS’s Government Cleaning Division, comprising 3000
staff, covers 1500 sites across New South Wales,
including schools, police stations, courts and other
government buildings. Currently, ISS is contracted to
undertake cleaning. However their client has indicated a
potential integrated facilities management model to
incorporate the maintenance and cleaning of buildings by
one organisation.
To prepare their staff for possible future changes, ISS
consulted with UNE Partnerships to develop a Professional
Development Workshop, outlining the functions and inter-
relationships of a Facilities Management Unit. According to
Len Benson “We wanted to give our staff a better
understanding of how a Facilities Management Unit
operates as a whole. We felt it was important for them to
see how the unit functions and how various aspects
correlate”.
Developing a consistent approach across the facilities management enable it to handle the potential new work. “We know we can’t move
unit, is a strong focus in these workshops and allows those involved forward until we get further indication from our client, but we hope
to understand the benefits of a united approach to all systems. ISS is that we will be sufficiently prepared to be able to make it happen
keen to develop a strong framework within its Cleaning Division to quickly” said Len
U N E PA RT N E R S H I P S P T Y LT D - T H E E D U C AT I O N & T R A I N I N G CO M PA N Y O F T H E U N I V E R S I T Y O F N E W E N G L A N D
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
EDUCATION + TRAINING 89
AN UPDATE ON FACILITY
MANAGEMENT TRAINING
OPPORTUNITIES
For the facility manager looking to enhance
their understanding and skills set within the
industry, the Higher Education and VET sectors
are providing an increasing array of choices.
WinterComms’ Susan Keck investigates the
new tertiary education opportunities on offer
and explores what is available in 2009/10 for
Facility Managers throughout Australia.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
90 EDUCATION + TRAINING
qualifications of Graduate Certificate in Maintenance Management, one and a half years covering the efficient management of assets
Graduate Diploma of Maintenance Management and Master of including facilities such as engineering structures and complex
Maintenance Management program. The program is suited to those buildings.
currently employed in the areas of maintenance engineering or www.unisa.edu.au
maintenance management, who would like to advance their careers
through professional upgrading of their knowledge, skills and University of Adelaide
qualifications. The University of Adelaide offer a Masters in Project Management, a
The aim of the Master of Maintenance Management program is Masters in Applied Project Management and a Graduate Certificate
for the student to apply the knowledge and skills gained from in Project Management.
experience and studies in maintenance management towards www.adelaide.edu.au
creation of opportunities to improve maintenance practices thereby
providing leadership in the industrial maintenance organisation. Curtin University of Technology, Western Australia
www.cqu.edu.au Curtin University offer a 1-year Graduate Certificate in Facilities
Management. Also covered in the course are project management
Queensland University of Technology and procurement management.
While QUT do not offer specific facility management courses, they do www.curtin.edu.au
run the Bachelor of Urban Development (Property Economics). A
number of graduates from this QUT program do venture into the FM Victoria University, Melbourne
industry. QUT is also the headquarters of the Cooperative Research Victoria University of Melbourne offers a Graduate Certificate in
Centre for Integrated Engineering Asset Management – a major Project Management, a Graduate Diploma of Project Management
initiative funded by the Federal Government that conducts innovative and a Master of Contracting and Project Management.
research and development, education and commercialisation in an www.vu.edu.au
integrated approach to life cycle physical asset management. The
CRC for Construction Innovation is also headquartered at QUT and it University of Melbourne
has an emerging focus on the FM Field. Facilities Management is offered at undergraduate level as part of the
www.qut.edu.au property major in the University of Melbourne’s Bachelor of
Environments program. It is also offered as part of the Master of
University of South Australia Property. Property lecturer Chris Heywood says it is possible with the
The University of South Australia currently offer a nested Graduate Masters, and to some extent the undergraduate program, to
Certificate/Graduate Diploma/Master in Facilities and Asset construct a FM focused qualification by undertaking other subjects
Management program through their School of Natural and Built such as services, sustainability and building regulations.
Environments. The full Masters is an eguivalent full-time program of www.unimelb.edu.au
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
EDUCATION + TRAINING 91
Royal Melbourne Institute of Technology (RMIT) management and building surveying career destinations. Students
RMIT offers a generic Master of Project Management as well as can exit early from the program after three years with a Bachelor of
specialisations in Engineering, Facilities Management and Facilities Management. Deakin also offers an FM major as part of
Information Technology. The duration of the Masters (one and a half their Bachelor of Management and Bachelor of Commerce degrees.
years full time or three years part-time) incorporates the Graduate Since February 2008, Deakin is offering a distance learning pathway
Diploma (one year full-time or two years part-time) and the Graduate for FM (both pass and honours degree), which will enable students
Certificate (six months full-time or one year part-time). to participate from anywhere in the world. Face-to-face study is
www.rmit.com.au conducted at Deakin’s award-winning Waterfront site in Geelong.
www.deakin.edu.au
Swinburne University of Technology, Victoria
Swinburne University of Technology in Hawthorn Victoria offers a University of Sydney
Graduate Certificate of Business in Project Management part-time, in The School of Architecture runs a Graduate Certificate, Graduate
the evening and/or on weekends. In the area of Construction Diploma, and Masters Degree in Facilities Management. The Faculty
Management, also offered is a Graduate Certificate of Technology of Economics and Business in conjunction with the School of
(Construction Management), Graduate Diploma of Technology Architecture also offers a doubles degree – the Master of Commerce
(Construction Management) and a Master of Technology and Master of Facilities Management. The program is designed for
Management (Construction Management). those currently working as facility managers and allows for interstate
www.swinburne.edu.au/courses students to participate. Candidates with industry experience but
without formal qualifications may enter the Graduate Certificate
Deakin University, Geelong course, and subject to their performance can then upgrade to
At Deakin University, students can enrol in the Bachelor of Diploma or Masters.
Construction Management/Bachelor of Facilities Management www.usyd.edu.au
combined degree, which offers a unique mix of construction and
property disciplines. Graduates are able to work across traditional The University of Newcastle
professional boundaries, from property investment and development The University of Newcastle offers a Bachelor of Construction
through to space management and workplace logistics, using key Management (Building) over four years full-time or the equivalent
project-management skills to ensure optimum value for money is part-time. The qualification is accredited by the Australian Institute of
attained at all stages of the property life cycle. The course allows the Building, the Australian Institute of Quantity Surveying, The
opportunity for students to complete an honours stream for the Chartered Institute of Building, and the Singapore Institute
Construction Management component or for the Facilities of Surveyors and Valuers. The program is offered in mixed-mode,
Management component. The double degree is a five-year full-time allowing students the flexibility to either attend classes at our
program, also accredited by RICS for construction, facilities Callaghan campus, or to learn in a virtual environment wherever they
www.rmit.edu.au/propertyconstruction
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92 EDUCATION + TRAINING
are located. The program is also offered off-shore in Singapore years part-time. There are also opportunities for further study after
(TMC). completing the course through an Honours program, the Master’s
www.newcastle.edu.au programs in Project Management and Facility Management or a
Master of Business Administration (MBA).
University of New South Wales www.uts.edu.au
The Faculty of the Built Environment (FBE) at the University of New
South Wales offer the Bachelor of Construction Management and University of Western Sydney
Property which focuses on people and process management within The University of Western Sydney offers students a Bachelor of
the specific contexts of building construction, property development, Construction Management at its Penrith campus. Students will
quantity surveying and facilities management industry sectors. The develop specialised skills in construction management taught through
four-year full-time program of study offers students management theoretical, practical, and hands-on experience. Among topics
skills in the areas of planning, risk assessment, occupational health covered in the program are project management, building law,
and safety, property management and organisational behaviour. The accounting and design science.
FBE also offers a Graduate Certificate in Construction Project www.uws.edu.au
Management, Master of Construction Project Management and a
Master of Construction Project Management (in Professional University of New England, New South Wales
Practice). Another postgraduate offering from FBE is the Master of The University of New England offers a Graduate Certificate in
Property and Development which allows students to specialise in Project Management through its Armidale campus by distance
Investment and Development or Asset and Facilities Management. education. It can be completed over 1 trimester full time or over 2
In the area of sustainable development, FBE offer a Graduate trimesters part-time.
Certificate in Built Environment (Sustainable Development), Graduate www.une.edu.au
Diploma of Built Environment (Sustainable Development) and a
Master of Built Environment (Sustainable Development). Charles Stuart University
www.unsw.edu.au Charles Stuart University offers a Graduate Certificate in Project
Management by distance education. The Graduate Certificate can
University of Technology, Sydney lead to accreditation as a Certified Associate Project Manager
UTS offer a Bachelor of Construction which provides students with a (CAPM) from the Project Management Institute.
comprehensive building education. The degree is concerned with all www.csu.edu.au
aspects of the construction process, including business management,
construction technology, project management, quantity surveying, The University of Western Australia
applied economics, contract administration and property The University of Western Australia offers a Master of Business and
development. The degree is offered over four years full-time or six Engineering Asset Management. It can be undertaken two years full-
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
EDUCATION + TRAINING 93
time or four years part-time. The emphasis of Engineering Asset Southern Cross University (Coffs Harbour) www.scu.edu.au
Management is on achieving sustainable business outcomes and University of Canberra www.canberra.edu.au
competitive advantage by applying systematic and risk-based Australian Catholic University inet.acu.edu.au
processes to decisions concerning the engineering assets of an Flinders University, Adelaide www.flinders.edu.au
organisation. The postgraduate degree includes units from the Griffith University, Gold Coast www.griffith.edu.au
Faculty of Engineering, Computing and Mathematics and the James Cook University, Townsville www.jcu.edu.au
Business School. Students will engage in a balanced inter-disciplinary La Trobe University www.latrobe.edu.au
programme of asset management, engineering and business units Macquarie University www.mq.edu.au
with a focus in practical applications and the challenges faced by
today’s organisations. A Graduate Diploma in Business and Asset Vocational Education and Training (VET) Programs
Management is also available. Universities, TAFE and private providers can gain registration within
www.uwa.edu.au their State or Territory, and across Australia, as Registered Training
Organisations (RTOs). RTOs are authorised to offer courses leading to
University of Wollongong qualifications within the Australian Qualifications Framework which
The University of Wollongong offers a Master of Engineering Asset are recognised by other providers in the VET and higher education
Management one year full-time or part-time equivalent. The sectors.
objective of the program is to ensure continuous improvement in the
strategic and tactical response of organisations and their managers, RMIT
to the management of infrastructure assets. This is achieved through The School of Engineering (TAFE) has developed a Certificate IV in
a balance program of subjects in asset management, science and Property Services (Operations) in consultation with industry
engineering, business administration and management. Other topics stakeholders, including FMA Australia. The pilot program
covered include: Project Implementation and Outsourcing, Life-Cycle commenced March 2009. It is currently delivered part-time over one
and Risk Management, Maintenance Requirements Analysis and and a half years. Areas of study include asset performance, property
Managing People in Organisations. inspection, property risk management, environmental sustainability,
www.uow.edu.au property life cycle maintenance, OH&S requirements and contracts
and financial management.
Facilities Management and other practices related to the This Certificate can lead to credit in a number of Diploma and
industry may also feature as a component of courses Advanced Diploma courses and ultimately into a Bachelor of Applied
offered at the following tertiary providers: Science (Project Management) and Master of Applied Science
University of Tasmania www.utas.edu.au (Project Management).
Monash University www.monash.edu.au www.rmit.com.au
Murdoch University (Perth) www.murdoch.edu.au
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94 EDUCATION + TRAINING
University of Ballarat
The University of Ballarat currently offers a Diploma of Project
Management. The course is offered on a fee-for-service basis, and
monthly workshops are scheduled over a period of nine months. The
program is available in Ballarat, Bendigo and Geelong.
www.ballarat.edu.au
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EDUCATION + TRAINING 95
WinterComms: I understand that the course has been WinterComms: Does the course offer entry pathways into the
developed through extensive consultation with leading industry higher education system?
groups and FMA Australia, can you tell me about the features JK: Yes it does. RMIT School of Engineering (TAFE) will continue to
of the course? offer students completing the CPP40607 Certificate IV in Property
JK: A Recognition of Prior Learning (RPL) assessment tool is used Services (Operations) the advantage of having their program mapped
to determine each student’s knowledge and skills at the beginning of into a Diploma of Property Services (Asset and Facility Management).
each semester. This is used to develop a personal training plan which Currently, RMIT is working with the stakeholder group in
helps students complete their program in the optimum time. The determining a suitable combination of courses in the Diploma of
delivery includes case study analysis to develop problem-solving skills Property Services (Asset and Facility Management) to satisfy industry
within a simulated workplace. Each assessment covers a cluster of requirements. Upon completion of this program, the students may
competencies and is designed around project based work that relates gain pathways into the Bachelor of Applied Science (Project
to the workplace. Management) and Master of Project Management (Facilities
WinterComms: So it is very much a practical, hands-on Management), offered by RMIT University, School of Property
course? Construction, Project Management.
JK: Yes, and RMIT regularly invites Industry Partners to deliver In line with the Federal Government’s Skilling Australia statement,
sessions on current industry practices, workplace challenges and RMIT will continue its work in this sector to develop further
issues they may be confronted with. This helps students gain a real programs which aid up-skilling of the workforce and address current
perspective on the industry. and future skill shortages.
Students will undertake many hands-on activities that simulate the WinterComms: You mentioned an increased focus on
workplace environment, including planning charts, preparing ensuring successful outcomes for students. What can students
schedules, OHS reports and Property Inspection reports. expect from the course?
We also invite our stakeholders to participate in the presentation JK: Completing the Certificate IV in Property Services will give
of awards and/or scholarships at our annual awards night. students recognition for a range of skills and knowledge they have
WinterComms: And what about the intended market reach of already acquired throughout their careers and enable them to
the course and course delivery methods? develop new skills that relate directly to their workplace. Graduates
JK: RMIT’s School of Engineering (TAFE) is developing training have improved career prospects and earning capacity as well as the
resources to facilitate national delivery of future programs. These are option of entering higher levels of training.
expected to be available early next year and include, but are not The Program is delivered as a cluster of learning areas which
limited to: enable the delivery to be structured to the individuals student’s skills
3 The preparation of distant learning materials to support some and knowledge.
subject areas These also then assist the students to have their work tailored, and
3 Developing E learning tools which enable structured tutorials to assessments reviewed to meet the required standards of the program
be delivered in the student’s workplace with the ability for the
facilitator to interact with each student. For further information on the course, call John Kite, Building
3 Delivery of certain competencies in the workplace via facilitated Services Industry Manager on +61 3 9925 4338.
tutorials
3 Online learning student material and assessments
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
96 EDUCATION + TRAINING
VOCATIONAL GRADUATE
CERTIFICATE IN ENERGY EFFICIENCY
FOR FACILITY MANAGERS
FMA Australia, in conjunction with AIRAH, is proud to be able to offer a new qualification to facility
managers, the Vocational Graduate Certificate in Energy Efficiency for Facility Managers.
F
MA Australia has been working with AIRAH, Swinburne Subjects
University and FMedge over many months to design a course The course has four units which are designed to be completed over a
that has practical relevance to facility managers. two year timeframe:
Research has been undertaken to ascertain the elements that will 3 VPAU338* Scope and conduct an energy audit
add the most value to a course on energy efficiency for FMs and this Estimated 60 hours to complete
new qualification is the result. 3 VPAU235 Maximise energy efficiency in building services
By taking this course, you will increase your knowledge and operations
understanding of energy management, enabling you to put into place Estimated 60 hours to complete
a plan to reduce the energy use of the buildings that you manage. 3 VPAU327 Create an energy management plan
This knowledge will, in turn, help you to advance your career Estimated 60 hours to complete
through upgrading your skills and having them recognised in a 3 VPAU328 Implement an energy management plan
specialised post graduate qualification in energy efficiency. Estimated 60 hours to complete
The course will give you a strong grounding in where energy is * Recommended pre-requisite for all other subjects
consumed in buildings and how to measure, monitor and analyse Recommended for
energy use. You will evaluate operations and maintenance processes 3 Facility managers
as well as developing operational and maintenance strategies. 3 Property managers
Armed with this knowledge you will then create and implement 3 Energy managers
effective energy management programs. Ongoing education is 3 Energy auditors
essential in the facilities management industry and the Vocational
Graduate Certificate in Energy Efficiency for Facility Managers will Entry Requirements
assist in meeting requirements for continuing professional You are required to be employed in the fields of facility management,
development. building services, non-residential building design/construction and
Three FMs who took the pilot version of the course had this to say energy auditing. In some circumstances relevant prior work will be
about its benefits: recognised.
“It was an excellent course and allowed for a wide range of
learnings across the field. I immediately implemented some of the Delivery
developed knowledge in my workplace to positive effect.” Campbell This course is delivered by AIRAH in distance learning format
Pfeiffer, Operations Manager Facilities and Venues, Victorian Arts supported by online tutorials. This has proven a popular option for
Centre. busy professionals and allows candidates from around Australia to
“If you are directly or indirectly responsible for energy participate.
management in your organisation then this course provides an Face-to-face seminars (generally one day) relating to specific
excellent toolkit for delivering real and practical outcomes.” Brian modules are scheduled in various states/territories during each
Fenn, Operations Director for Facilities Management, Queensland semester. These seminars provide a great opportunity to support
University of Technology. learning and ask questions of experts. Graduate Certificate
“One item covered through the course was a section on participants receive a discount for these seminars.
stakeholder identification and the role that stakeholders play when
you are investigating and implementing energy efficiency Assessment
opportunities. It really expanded my view on just who the Course work is assessed throughout the semester. Assessment is
stakeholders are. With this on board I’m better able to assess competency based and participants must achieve a satisfactory result
opportunities as well as correctly address the right audience with across all areas to gain the certificate.
relevant points.” David Cassinides, Southern Cross – FM, Brookfield Don’t miss this opportunity to build your career and enhance your
Multiplex Limited. employability with this essential new qualification.
FACILITY PERSPECTIVES
VOLUME 3 NUMBER 3
Specialist Recruitment
in the FM Sector
7EÈSPECIALISEÈIN (OBARTÈÈ
sÈ'ENERALÈ-ANAGERS 4È03 6234 9554È
sÈ/PERATIONSÈ-ANAGERS %Èfm.hobart@hays.com.au
sÈ#ONTRACTÈ-ANAGERS
sÈ&ACILITIESÈ-ANAGERS -ELBOURNEÈÈ
sÈ&ACILITIESÈ#OORDINATORS 4È03 8616 8400 È
sÈ-AINTENANCEÈ-ANAGERSÈ %Èfm.melbourne@hays.com.au
sÈ-AINTENANCEÈ0LANNERS
sÈ"UILDINGÈ-ANAGERS 0ERTHÈÈ
sÈ0ROJECTÈ-ANAGERSÈ 4È08 9486 9553 È
sÈ3ERVICEÈ-ANAGERS %Èfm.perth@hays.com.au
sÈ3OFTÈ3ERVICEÈ-ANAGERS
sÈ-AINTENANCEÈ%LECTRICIANS 3YDNEYÈÈ
sÈ2EFRIGERATIONÈ-ECHANICS 4È02 9249 2222 È
sÈ3ECURITYÈ4ECHNICIANS %Èfm.sydney@hays.com.au
sÈ&IREÈ4ECHNICIANS
sÈ(ANDYPERSONS