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True operational intelligence uses the data generated by machines to access, tune and improve IT and business processes, identify security threats, highlight performance issues and spot emerging customer trends
BOB TARZEY
AN A LY ST WIT H QU OC IRC A
82%
of European businesses believe they could benet from the use of operational intelligence (OI) by collecting, storing and analyzing real-time and historical machine data to gain insights that would not otherwise be available
LEADER OR LAGGARD?
The way machine data is collected and turned into operational intelligence progresses from IT-focussed root cause analysis to real time business insights. Most organizations start at stage one and mature over time through stages 2, 3 and nally 4. The degree to which they achieved this can be thought of their operational intelligence maturity and is expressed as the OI Index...
PROACTIVE MONITORING
Analyze machine data to notice and manage exceptions before they impact users or service delivery Use machine data in real time to make decisions about tuning IT systems Use machine data to provide the business insight
OPERATIONAL VISIBILITY
Use machine data to measure service levels and key performance indicators to better serve the business Use machine data to gain end-to-end visibility of consumer behaviour and business performance Examine machine data for general intelligence about customers that would not otherwise be available
IS SIZE RELEVANT?
Some smaller organizations are as capable as larger enterprises; this is due to real need but may also reect the fact that they may have less complex IT infrastructures. Smaller companies may also be more innovative, for example in gaming, and may have development/IT teams that are more agile than other sectors and potentially more predisposed to using disruptive technologies.
1.92
1.92
Overall
2.13
200 to 1,000 employees
1.80
1,000 to 3,000 employees
1.92
3,000 to 5,000 employees
2.15
Over 5,000 employees
2.23
1.98
1.92
TELECOMS
FINANCE
1.82
1.90
1.91
MANUFACTURING
OTHER COMMERCIAL
GAMING
Board-level executives
35%
28%
Marketing Managers
56%
IT Managers
27%
Product Managers
METHODOLOGY Quocirca surveyed 380 key decision-makers across Europe in January 2014; 99 from France, 97 from Germany, 93 from the UK, 46 from Sweden, and 45 from the Netherlands.