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POSITION TITLE: Front Desk Staff
DEPARTMENT: Front Office Department-Administration/Accounting Department
POSITION LEVEL: Staff
REPORTING TO: Report directly to Front Office Supervisor
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JOB SUMMARY: The front desk personnel task is to answer all telephone inquiries,
walk in guest/clients with regard to the information about the retirement facilities, the
service being offered by the facility. Handle first hand information about client/
retiree’s/guest inquiries, complain and question in a professional, courteous and efficient
manner, which guaranteed to secure a satisfied client/ guest/retiree’s. Coordinate or
bridge to all other existing department. Operate the Q-Front Integrated Hotel System,
handles petty cash and billing procedure. Monitoring of all the in and out of all
resident/guest and prospective guest as well as employee of all
1. All staff in front desk, Housekeeping. Maintenance, food & beverage for
follow up requirement necessary in daily task
2. All Department Manager for follow up requirement necessary in daily task
3. Participate in department meeting assisting in development of daily operation
and overall reservation department and related areas
4.
WORKING CONDITION:
JOB SPECIFICATION: