Responsibility

Chapter 3: Ethical Behaviour and Social 1

Chapter 3:

ETHICAL BEHAVIOUR AND SOCIAL RESPONSIBILITY

Multiple Choice Questio s
CHAPTER INTRODUCITON
117. __________ was the root cause of bankruptcies and business failures such as Enron, Arthur Andersen, WorldCom and Bre- . A. A failure of ethics. B. Autocratic leadership. C. !oor customer ser"ice. #. B and C. E. A, B, and C. !erformance %oals must alwa&s be achie"ed throu%h __________. '. An& means possible. (. E)ploitation of en"ironmental resources. *. Ethicall& and sociall& responsible actions. +. (o"ernmental subsidies. ,. -ar%inali.in% human resources.

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!HAT IS ETHICAL BEHAVIOUR" #STUDY QUESTION 1$

11/. Which of the followin% statements does 012 pro"ide an accurate description of ethics3 4. Ethics is the code of moral principles that sets standards of 5%ood6 "ersus 5bad6 or 5ri%ht6 "ersus 5wron%.6 7. Ethics pro"ide principles to %uide the beha"iour of indi"iduals. -. Ethics pro"ide principles to %uide the beha"iour of %roups. 0. Ethics is a set of principles that %uide the or%ani.ation8s anal&sis of its e)ternal en"ironment and the formulation of actions to respond to that en"ironment. 1. Ethics pro"ides principles that help people in makin% moral choices amon% alternati"e courses of action.

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__________ reflect;s< the code of moral principles that sets standards as to what is 5%ood6 "ersus 5bad6 or 5ri%ht6 "ersus 5wron%6 in people8s conduct, and thereb& %uides their moral choices and beha"iour. !. (roup norms. =. 7e%al beha"iour. >. Ethics. ?. Ci"il law. 2. *umanistic beha"iour.

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Accordin% to the te)tbook, ethical beha"iour is __________. @. 2he same as le%al beha"iour in the conte)t of business. A. +nterpreted outside the le%al frame of reference. W. What is accepted as 5%ood6 or 5ri%ht8 as opposed to 5bad6 or 5wron%6 in the conte)t of the %o"ernin% moral code. . All of the abo"e. B. 0one of the abo"e.

a!s" #alues" and Ethical Behaviour 199 Which statement accuratel& describes the relationship between law and ethics3 C. E"en thou%h an action is le%al, it ma& not be ethical. AA. An action that is not ille%al is without Duestion an ethical action. BB. 7i"in% up to the 5letter of the law6 is a sufficient %uarantee that a person8s actions are trul& ethical. CC. A and C. ##. B and C. -ost ethical problems in the workplace arise when people are asked to do or are about to do somethin% that __________. EE. +s ille%al. ''. (oes a%ainst work %roup standards. ((. Aiolates their personal beliefs. **. Aiolates the or%ani.ation8s policies. ++. Aiolates social norms. 2he underl&in% beliefs and attitudes that help determine beha"iour are referred to as __________. ,,. Aalues. 44. Ethics. 77. -orals. --. !ersonal standards. 00. ?ocial norms. 2o the e)tent that __________ "ar& amon% people, we can e)pect different interpretations of what beha"iour is ethical or unethical in a %i"en situation. 11. 7aws. !!. Aalues. ==. 0eeds. >>. !erceptions. ??. -oti"es. __________ are preferences re%ardin% desired ends. 22. Ethical "alues. @@. @tilitarian "alues.

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AA. +nstrumental "alues. WW. ?ocial "alues. . 2erminal "alues.

197. ?elf-respect, freedom, happiness, inner harmon&, and famil& securit& are e)amples of __________ that mana%ers consider to be important. BB. -oral "alues. CC. ?ocialistic "alues. AAA. 2erminal "alues. BBB. +nstrumental "alues. CCC. Bureaucratic "alues. __________ are preferences re%ardin% the means for accomplishin% desired ends. ###. Ethical "alues. EEE. @tilitarian "alues. '''. 2erminal "alues. (((. +nstrumental "alues. ***. ?ocial "alues. Coura%e, ima%ination, ambition, self-discipline, and honest& are e)amples of __________ that mana%ers consider to be important. +++. +nstrumental "alues. ,,,. -oral "alues. 444. ?ocialistic "alues. 777. 2erminal "alues. ---. Bureaucratic "alues.

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$lternative #ie!s o% Ethics 1E:. 2he utilitarian "iew of ethical beha"iour is that which __________. 000. !ro"ides the %reatest %ood for the %reatest number of people. 111. >espects and protects the indi"idual8s fundamental ri%hts. !!!. Ensures that people are treated impartiall& and fairl&. ===. Ad"ances the pursuit of lon%-term self-interests. >>>. Ensures the resolution of personal moral dilemmas. 2he main emphasis of the utilitarian "iew of ethical beha"iour is __________. ???. Assessin% the implications of a decision in terms of its lon%-term personal conseDuences. 222. !romotin% honest& and inte%rit&. @@@. Ensurin% that people8s ri%hts are protected and respected. AAA. E"aluatin% a decision on the basis of its impartialit& and fairness. WWW.Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible. @sin% results-oriented performance criteria to Iud%e what is best for most people in a business or%ani.ation is an application of which "iew of ethical beha"iour3 . 2he utilitarian "iew. BBB. 2he indi"idualism "iew.

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CCC. 2he collecti"ism "iew. AAAA. 2he moral-ri%hts "iew. BBBB. 2he Iustice "iew.

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2he indi"idualism "iew of ethical beha"iour is that which __________. CCCC. !ro"ides the %reatest %ood for the %reatest number of people. ####. >espects and protects the indi"idual8s fundamental ri%hts. EEEE. Ensures that people are treated impartiall& and fairl&. ''''. Ad"ances the pursuit of lon%-term self-interests. ((((. Ensures the resolution of personal moral dilemmas. 2he main emphasis of the indi"idualism "iew of ethical beha"iour is __________. ****. Assessin% the implications of a decision in terms of its lon%-term personal conseDuences. ++++. !romotin% honest& and inte%rit&. ,,,,. Ensurin% that people8s ri%hts are protected and respected. 4444. E"aluatin% a decision on the basis of its impartialit& and fairness. 7777. Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible.

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1EG. 2he indi"idualism "iew is supposed to promote __________ but in business practice it ma& result in __________. ----. !ersonal enrichment or%ani.ational enrichment. 0000. *onest& and inte%rit& pushin% the law to its outer limits. 1111. 0arcissism procedural Iustice. !!!!. >unnin% rou%hshod o"er other people to achie"e personal obIecti"es honest& and inte%rit&. ====. !ushin% the law to its outer limits interactional Iustice. 1EH. 2he moral-ri%hts "iew of ethical beha"iour is that which __________. >>>>. !ro"ides the %reatest %ood for the %reatest number of people. ????. >espects and protects the indi"idual8s fundamental ri%hts. 2222. Ensures that people are treated impartiall& and fairl&. @@@@. Ad"ances the pursuit of lon%-term self-interests. AAAA. Ensures the resolution of personal moral dilemmas. 2he main emphasis of the moral-ri%hts "iew of ethical beha"iour is __________. WWWW. Assessin% the implications of a decision in terms of its lon%-term personal conseDuences. . !romotin% honest& and inte%rit&. BBBB. Ensurin% that people8s ri%hts are protected and respected. CCCC. E"aluatin% a decision on the basis of its impartialit& and fairness. AAAAA. Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible.

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Chapter 3: Ethical Behaviour and Social Responsibility ( 1E$. +n contemporar& or%ani.ations, __________ concerns the protection of emplo&ees with respect to their ri%hts to pri"ac&, due process, free speech, free consent, health and safet&, and freedom of conscience. BBBBB. 2he utilitarian "iew. CCCCC. 2he indi"idualism "iew. #####. 2he collecti"ism "iew. EEEEE. 2he moral-ri%hts "iew. '''''. 2he Iustice "iew.

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2he Iustice "iew of ethical beha"iour is that which __________. (((((. !ro"ides the %reatest %ood for the %reatest number of people. *****. >espects and protects the indi"idual8s fundamental ri%hts. +++++. Ensures that people are treated impartiall& and fairl&. ,,,,,. Ad"ances the pursuit of lon%-term self-interests. 44444. Ensures the resolution of personal moral dilemmas. 2he main emphasis of the Iustice "iew of ethical beha"iour is __________. 77777. Assessin% the implications of a decision in terms of its lon%-term personal conseDuences. -----. !romotin% honest& and inte%rit&. 00000. Ensurin% that people8s ri%hts are protected and respected. 11111. E"aluatin% a decision on the basis of its impartialit& and fairness. !!!!!. Ensurin% that the %reatest number of people benefit to the %reatest e)tent possible. ?uppose that a professor8s main concern in %radin% term papers is to e"aluate all papers and assi%n %rades fairl& and obIecti"el& in li%ht of the reDuirements and %radin% scale contained in the course s&llabus. 'rom an ethics perspecti"e, this is an e)ample of the professor adoptin% which of the followin% "iews3 =====. 2he utilitarian "iew. >>>>>. 2he indi"idualism "iew. ?????. 2he collecti"ism "iew. 22222. 2he moral-ri%hts "iew. @@@@@. 2he Iustice "iew. 2he de%ree to which policies and rules are fairl& administered in an or%ani.ation is known as __________. AAAAA. #istributi"e Iustice. WWWWW. -oral Iustice. . Ethical mana%ement. BBBBB. !rocedural Iustice. CCCCC. EDuitable polic&. 0ot takin% se)ual harassment alle%ations a%ainst top mana%ement as seriousl& as alle%ations a%ainst lower-le"el super"isors is an e)ample of "iolatin% the principle of __________. AAAAAA. #istributi"e Iustice.

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BBBBBB. CCCCCC. ######. EEEEEE.

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2he de%ree to which outcomes are allocated without re%ard to ethnicit&, race, %ender, a%e, or other indi"idual differences criteria is the concept of __________. ''''''. #istributi"e Iustice. ((((((. -oral Iustice. ******. Ethical mana%ement. ++++++. !rocedural Iustice. ,,,,,,. EDuitable polic&.

Chapter 3: Ethical Behaviour and Social Responsibility * 1FG. +f a woman and a man ha"e eDui"alent Dualifications and e)perience and are %i"en the same consideration for promotion, __________ is bein% applied. 444444. #istributi"e Iustice. 777777. -oral Iustice. ------. Ethical mana%ement. 000000. !rocedural Iustice. 111111. EDuitable polic&. 1FH. 2he de%ree to which other people are treated with di%nit& and respect deals with the issue of __________. !!!!!!. @tilitarianism. ======. +ndi"idualism. >>>>>>. !rocedural Iustice. ??????. #istributi"e Iustice. 222222. +nteractional Iustice. -ichele, a bank officer, takes the time to full& e)plain to an applicant wh& he is bein% turned down for a loan and does her best to answer all the applicant8s Duestions without bein% demeanin% toward him in an& wa&. -ichele is reflectin% the ethical concern of __________ in her beha"iour. @@@@@@. -oral ri%hts. AAAAAA. #istributi"e Iustice. WWWWWW. +nteractional Iustice. . @tilitarianism. BBBBBB. +ndi"idualism.

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Cultural &ssues in Ethical Behaviour 1F$. A mana%er who operates in a forei%n countr& with the premise that ethical beha"iour is alwa&s determined b& its cultural conte)t is adoptin% a perspecti"e of __________. CCCCCC. Cultural acti"ism. AAAAAAA. Cultural relati"ism. BBBBBBB. Ethical imperialism. CCCCCCC. Cultural socialism. #######. Ethical realism. An e)ecuti"e who assumes that ethical standards should appl& absolutel& across cultures and national boundaries is operatin% under which cultural perspecti"e3 EEEEEEE. Cultural acti"ism. '''''''. Cultural relati"ism. (((((((. Ethical uni"ersalism. *******. Cultural socialism. +++++++. Ethical realism.

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Critics char%e that __________ is a form of __________, or the attempt to e)ternall& impose one8s ethical standards on others. ,,,,,,,.Cultural relati"ism cultural uni"ersalism. 4444444. @ni"ersalism ethical imperialism. 7777777. Cultural relati"ism ethical imperialism. -------. Ethical imperialism cultural relati"ism. 0000000. Ethical imperialism >omanesDue law Core "alues or 5h&per-norms6 that transcend cultural boundaries focus on __________. 1111111. *uman di%nit&. !!!!!!!. Basic ri%hts. =======. (ood citi.enship. >>>>>>>. All of the abo"e. ???????. 0one of the abo"e. Creatin% a corporate culture that "alues emplo&ees, customers, and suppliers is a core "alue that __________. 2222222. >espects basic ri%hts. @@@@@@@. !romotes %ood citi.enship. AAAAAAA. Enhances social concerns. WWWWWWW. >espects human di%nit&. . >espects stakeholder interests. Which of the followin% does 012 accuratel& describe of the uni"ersal "alues of respect for human di%nit& or respect for basic ri%hts3 BBBBBBB. 4eepin% a safe workplace. CCCCCCC. !roducin% safe %oods and ser"ices. AAAAAAAA. ?upportin% social institutions, includin% economic and educational s&stems. BBBBBBBB. !rotectin% the ri%hts of emplo&ees and customers. CCCCCCCC. A"oidin% an&thin% that threatens people8s education and li"in% standards.

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ETHICS IN THE !OR,PLACE #STUDY QUESTION %$

Ethical 'ilemmas at Wor( 1GF. An ethical dilemma __________. ########. +s rare amon% mana%ers. EEEEEEEE. +s resol"ed in most or%ani.ations b& a formal code of ethics. ''''''''. Alwa&s in"ol"es pressures to commit ille%al acts. ((((((((. Can usuall& be resol"ed without much personal stress. ********. 1ccurs when someone must choose between a course of action offerin% personal or or%ani.ational benefit or both, but for which there is no clear ri%ht or wron% decision.

Chapter 3: Ethical Behaviour and Social Responsibility 1GG. When some action must be taken but there is not a clear 5ri%ht6 or 5wron%6 approach, a person is faced with a;n< __________. ++++++++. -oral pinch. ,,,,,,,,. Ethical dilemma. 44444444. -ana%erial decision. 77777777. ?ituation to a"oid. --------. 7awsuit. 1GH. ?uppose that a mana%er denies a candidate a promotion or Iob appointment because of the candidate8s race, reli%ion, %ender, a%e, or other criteria that are not rele"ant to the Iob. 2his mana%er ma& %et cau%ht in an ethical dilemma in"ol"in% __________. 00000000. #iscrimination. 11111111. ?e)ual harassment. !!!!!!!!. Conflicts of interest. ========. Customer confidence. >>>>>>>>. 1r%ani.ational resources. 1G7. +f a mana%er makes a co-worker feel uncomfortable because of inappropriate comments or actions re%ardin% se)ualit&, the mana%er ma& %et cau%ht in an ethical dilemma in"ol"in% __________. ????????. #iscrimination. 22222222. ?e)ual harassment. @@@@@@@@. Conflicts of interest. AAAAAAAA. Customer confidence. WWWWWWWW. 1r%ani.ational resources. Ethical dilemmas in the form of __________ ma& occur where a mana%er takes a bribe or kickback or e)traordinar& %ift in return for makin% a decision fa"orable to the %ift %i"er. . #iscrimination. BBBBBBBB. ?e)ual harassment. CCCCCCCC. Conflicts of interest. AAAAAAAAA. Customer confidence. BBBBBBBBB. 1r%ani.ational resources. Ethical dilemmas in the form of __________ ma& occur where a mana%er has pri"ile%ed information re%ardin% the acti"ities of a customer and shares that information with another part&. CCCCCCCCC. #iscrimination. #########. ?e)ual harassment. EEEEEEEEE. Conflicts of interest. '''''''''. Customer confidence. (((((((((. 1r%ani.ational resources. -ana%ers who use official stationer& or compan& e-mail accounts to communicate personal opinions or reDuests to communit& or%ani.ations are en%a%in% in acts that ma& be considered to constitute an ethical dilemma re%ardin% __________. *********. #iscrimination. +++++++++. ?e)ual harassment. ,,,,,,,,,. Conflicts of interest.

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444444444. Customer confidence. 777777777. 1r%ani.ational resources.

1H1. A sur"e& of Harvard Business Review subscribers re"ealed that man& ethical dilemmas in"ol"e conflicts with __________. ---------. ?uperiors. 000000000. ?ubordinates. 111111111. Customers. !!!!!!!!!. All of the abo"e. =========. 0one of the abo"e. 2he results of a Harvard Business Review sur"e& indicated that the ethical issues most freDuentl& encountered b& the ma%a.ine8s subscribers in"ol"ed all but which one of the followin%3 >>>>>>>>>. #ishonest& in ad"ertisin%. ?????????. #ishonest& in communication with top mana%ement. 222222222. #ishonest& in communication with subordinates. @@@@@@@@@. #ishonest& in communication with clients. AAAAAAAAA. #ishonest& in communication with %o"ernment a%encies. 2he te)t reports that mana%ers sometimes pressure their subordinates to en%a%e in "arious unethical acti"ities. Which of the followin% in 012 one of these unethical acti"ities3 WWWWWWWWW. 1"erlookin% the boss8s wron%doin%s. . ?i%nin% false documents. BBBBBBBBB. ?upportin% incorrect "iewpoints. CCCCCCCCC. #oin% business with the boss8s friends. AAAAAAAAAA. #oin% personal fa"ors for the boss.

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Rationali)ations %or *nethical Behaviour 1HF. 2he te)t identifies four rationali.ations that are commonl& used to Iustif& unethical conduct. Which of the followin% is 012 one of the four rationali.ations3 BBBBBBBBBB. +t8s not reall& ille%al. CCCCCCCCCC. +t8s in e"er&one8s best interests. ##########. 0o one will e"er know about it. EEEEEEEEEE. 2he or%ani.ation will protect me. ''''''''''. E"er&bod& does it. +n submittin% her e)pense report for a recent business trip, ?hirle& sou%ht reimbursement for some personal entertainment e)penses. 4nowin% that the compan& polic& precluded such reimbursement, she reported hi%her amounts for ta)i fares and tips than she actuall& spent. Which of the followin% rationali.ations most likel& applies to ?hirle&8s actions3 ((((((((((. +t8s not reall& ille%al. **********. +t8s in e"er&one8s best interests. ++++++++++. 0o one will e"er know about it. ,,,,,,,,,,. Alternati"e A and B. 4444444444. Alternati"e B and C.

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Chapter 3: Ethical Behaviour and Social Responsibility 11 1HH. 2he te)t identifies different wa&s of dealin% with the four rationali.ations that are commonl& used to Iustif& unethical beha"iour. Which one of the followin% courses of action is 012 a recommended wa& for dealin% with at least one of the four rationali.ations3 7777777777. When in doubt about a decision to be made or an action to be taken, don8t do it. ----------. +f other people and other companies are doin% it, &ou are Iustified in doin% it too. 0000000000. 7ook be&ond the short-term results to address lon%er-term implications. 1111111111. -ake sure e"er&one knows that wron%doin% will be punished whene"er it is disco"ered. !!!!!!!!!!. 1r%ani.ational lo&alt& should not stand abo"e the law and social moralit&.

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Which of the followin% rationali.ations for unethical beha"iour reflects the mistaken belief that one8s beha"iour is acceptable, especiall& in ambi%uous situations3 ==========. +t8s not reall& ille%al. >>>>>>>>>>. +t8s in e"er&one8s best interests. ??????????. 0o one will e"er know about it. 2222222222. 2he or%ani.ation will protect me. @@@@@@@@@@. E"er&bod& does it. Which of the followin% rationali.ations for unethical beha"iour reflects the mistaken belief that because someone can be found to benefit from the beha"iour, the beha"iour is also in the or%ani.ation8s best interests3 AAAAAAAAAA. +t8s not reall& ille%al. WWWWWWWWWW. +t8s in e"er&one8s best interests. . 0o one will e"er know about it. BBBBBBBBBB. 2he or%ani.ation will protect me. CCCCCCCCCC. E"er&bod& does it. Which of the followin% rationali.ations for unethical beha"iour reflects the mistaken belief that a Duestionable beha"iour is reall& 5safe6 and will ne"er be disco"ered or made public3 AAAAAAAAAAA. +t8s not reall& ille%al. BBBBBBBBBBB. +t8s in e"er&one8s best interests. CCCCCCCCCCC. 0o one will e"er know about it. ###########. 2he or%ani.ation will protect me. EEEEEEEEEEE. E"er&bod& does it. Which of the followin% rationali.ations for unethical beha"iour reflects the mistaken belief that the or%ani.ation8s best interests stand abo"e all others3 '''''''''''. +t8s not reall& ille%al. (((((((((((. +t8s in e"er&one8s best interests. ***********. 0o one will e"er know about it. +++++++++++. 2he or%ani.ation will protect me. ,,,,,,,,,,,. E"er&bod& does it.

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'actors influencin% ethical mana%erial beha"iour include which of the followin%3 44444444444. 2he emplo&in% or%ani.ation. 77777777777. 2he person. -----------. 2he e)ternal en"ironment. 00000000000. All of the abo"e. 11111111111. 0one of the abo"e. !erson factors that help determine mana%erial ethics include all of the followin% E CE!2J !!!!!!!!!!!. >eli%ious "alues. ===========. !ersonal financial needs. >>>>>>>>>>>. 'amil& influences. ???????????. Beha"iour of peers. 22222222222. !ersonal standards. __________ are personal rules or strate%ies for ethical decision makin%. @@@@@@@@@@@. Ethical frameworks. AAAAAAAAAAA. #istributi"e Iustice. WWWWWWWWWWW. Ethical dilemmas. . Ethical anchors. BBBBBBBBBBB. !rocedural Iustice. 2he "irtues of honest&, fairness, inte%rit&, and self-respect pro"ide __________ that help people make correct decisions e"en when circumstances are ambi%uous and situational pressures are difficult. CCCCCCCCCCC. !rocedural Iustice. AAAAAAAAAAAA. Ethical frameworks. BBBBBBBBBBBB. #istributi"e Iustice. CCCCCCCCCCCC. Ethical dilemmas. ############. Ethical anchors. +n a commencement address, +"an Boesk& said, 5(reed is health&. Bou can be %reed& and still feel %ood about &ourself.6 2his is an e)ample of the __________ factor influencin% ethical beha"iour. EEEEEEEEEEEE. ?ocial. ''''''''''''. 1r%ani.ation. ((((((((((((. !erson. ************. Corporate. ++++++++++++. En"ironment. 2he beha"iour of super"isors and the e)pectations of peers are __________ factors that influence ethical beha"iour. ,,,,,,,,,,,,. ?ocial. 444444444444. 1r%ani.ation. 777777777777. !erson. ------------. Corporate. 000000000000. En"ironment.

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Anita >oddickKs 11-point charter on ethical conduct at the Bod& ?hop +nternational is an e)ample of the influence of __________ on ethical beha"iour. 111111111111. >eli%ious "alues. !!!!!!!!!!!!. (o"ernment re%ulation. ============. !ersonal standards and needs. >>>>>>>>>>>>. 'ormal policies of the emplo&in% or%ani.ation. ????????????. Beha"iour of peers and super"isors. En"ironmental factors that affect the ethical standards of an or%ani.ation and its emplo&ees include __________. 222222222222. ?ocial norms and "alues. @@@@@@@@@@@@. Competition within an industr&. AAAAAAAAAAAA. (o"ernmental laws and re%ulations. WWWWWWWWWWWW. All of the abo"e. . 0one of the abo"e. Which of the followin% statements about the ?arbanes-1)le& Act of 9::9 isLare true3 BBBBBBBBBBBB. 2he ?arbanes-1)le& Act created the !ublic Compan& Accountin% 1"ersi%ht Board and set a new audit-reportin% standard. CCCCCCCCCCCC. 2he ?arbanes-1)le& Act created the mechanism for %o"ernmental super"ision of the liDuidation of Enron and Arthur Andersen. AAAAAAAAAAAAA. 2he ?arbanes-1)le& Act makes it easier for corporate e)ecuti"es to be tried and sentenced to Iail for financial misconduct. BBBBBBBBBBBBB. A and B. CCCCCCCCCCCCC. A and C. 'ormer American Airlines president >obert Crandall contacted *oward !utnam, then president of now-defunct Braniff Airlines, to discuss raisin% airfares on their competin% mone&-losin% routes. 2he @.?. ,ustice #epartment alle%ed this was an ille%al attempt to monopoli.e airline routes. 2he action b& the #epartment of ,ustice is an e)ample of the __________ factor influencin% mana%ers8 ethical beha"iour. #############. !erson. EEEEEEEEEEEEE. 1r%ani.ation. '''''''''''''. En"ironment. (((((((((((((. A and B. *************. B and C.

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MAINTAININ/ HI/H ETHICAL STANDARDS #STUDY QUESTION &$

1$1. Accordin% to the te)t, all of the followin% are wa&s of maintainin% hi%h ethical standards in mana%ement E CE!2J +++++++++++++. -edia co"era%e of unethical acts. ,,,,,,,,,,,,,. Ethics trainin%. 4444444444444. Whistleblower protection. 7777777777777. 2op mana%ement support. -------------. Codes of ethical conduct.

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Ethics trainin%, whistleblower protection, stron% ethical cultures, formal codes of ethics, and top mana%ement support are wa&s of __________. 0000000000000. >ationali.in% unethical beha"iour. 1111111111111. -aintainin% hi%h ethical standards. !!!!!!!!!!!!!. +mplementin% ethical imperialism. =============. A and B. >>>>>>>>>>>>>. B and C.

Ethics +raining 1$E. Ethics trainin% refers to __________. ?????????????. ?tructured pro%rams to help participants understand the ethical aspects of decision makin%, and how to incorporate ethical standards into their dail& li"es. 2222222222222. 2eachin% corporate outlines for formal corporate codes of ethics. @@@@@@@@@@@@@. 2rainin% on the laws under which 5white collar6 criminals are prosecuted. AAAAAAAAAAAAA. 7earnin% about corporate %uidelines for supplier conduct. WWWWWWWWWWWWW. E)posure to %o"ernmental re%ulations for defense contractors in the @nited ?tates.

Chapter 3: Ethical Behaviour and Social Responsibility 1( 1$F. Ethics trainin% should be desi%ned to __________. . *elp people deal with ethical issues while under pressure. BBBBBBBBBBBBB. *elp people incorporate ethical standards into their dail& work beha"iour. CCCCCCCCCCCCC. *elp people to ha"e the moral coura%e to do what is ri%ht. AAAAAAAAAAAAAA. A and B. BBBBBBBBBBBBBB. A and C. 1$G. Which of the followin% is 012 a step that mana%ers can follow for makin% ethical decisions3 CCCCCCCCCCCCCC. >eco%ni.e the ethical dilemma. ##############. +dentif& &our options. EEEEEEEEEEEEEE. -odel what others are doin%. ''''''''''''''. #ouble-check &our decisions b& askin% follow-up Duestions. ((((((((((((((. 2ake action. Accordin% to the te)t, an important wa& for double-checkin% the ethics of a decision is to ask which one of the followin% Duestions3 **************. *ow would + feel about this decision if it made a lot of mone& for the compan&3 ++++++++++++++. *ow would + feel if + recei"ed a lar%e bonus a result of makin% this decision3 ,,,,,,,,,,,,,,. *ow would + feel if this decision harmed someone3 44444444444444. *ow would + feel if a competitor lost business as a result of this decision3 77777777777777. *ow would + feel if m& famil& found out about m& decision3 Accordin% to the te)t, an important wa& to test whether a decision is consistent with one8s personal ethical standards is b& askin% which of the followin% Duestions3 --------------. *ow would + feel about this if m& decision were printed in the local newspaper3 00000000000000. *ow would + feel if this decision harmed someone3 11111111111111. *ow would + feel if m& emplo&er lost a lot of mone& as a result of this decision3 !!!!!!!!!!!!!!. All of these Duestions are important wa&s of testin% the ethics of a decision. ==============. 0one of these Duestions is an important wa& of testin% the ethics of a decision.

1$H.

1$7.

Whistleblo!er ,rotection 1$$. ?omeone who e)poses the misdeeds of others in an or%ani.ation in an attempt to preser"e ethical standards and protect a%ainst wasteful, harmful, or ille%al acts is called __________. >>>>>>>>>>>>>>. A retaliator. ??????????????. A whistleblower. 22222222222222. An ethics steward. @@@@@@@@@@@@@@. An ethics e"aluator. AAAAAAAAAAAAAA. An ethics sheriff. Which of the followin% is 012 a potential risk faced b& people who act as whistleblowers3

1$/.

1) Fundamentals

Schermerhorn & Wright: Management

WWWWWWWWWWWWWW. +mpaired career pro%ress. . >etaliator& dischar%e. BBBBBBBBBBBBBB. Bein% ostraci.ed b& peers. CCCCCCCCCCCCCC. Bein% %enerousl& rewarded for re"ealin% misdeeds. AAAAAAAAAAAAAAA. Character assassination.

1/:.

A strict chain of command, stron% work %roup identities, and ambi%uous priorities are __________. BBBBBBBBBBBBBBB. 1r%ani.ational barriers to whistleblowin%. CCCCCCCCCCCCCCC. Essential components of moral Dualit& circles. ###############. -echanisms for resol"in% ethical dilemmas. EEEEEEEEEEEEEEE. All of the abo"e. '''''''''''''''. 0one of the abo"e. 2he __________ is an approach for %ainin% shared commitments to hi%h ethical standards. (((((((((((((((. Autonomous work %roup. ***************. -oral Dualit& circle. +++++++++++++++. Ethical work %roup. ,,,,,,,,,,,,,,,. Ethics police. 444444444444444. ?hared ethics task force.

1/1.

Ethical Role Models 1/9. 2o set the proper ethical tone for the or%ani.ation, top mana%ement should __________. 777777777777777. Communicate e)pectations for ethical beha"iour throu%hout the or%ani.ation. ---------------. >einforce ethical beha"iour. 000000000000000. Be role models of ethical beha"iour. 111111111111111. Al of the abo"e. !!!!!!!!!!!!!!!. 0one of the abo"e. __________ should act as ethical role models and set an ethical tone in their areas of responsibilit&. ===============. 2op mana%ement onl&. >>>>>>>>>>>>>>>. -iddle mana%ement onl&. ???????????????. 'irst-line or super"isor& mana%ement onl&. 222222222222222. 2op and middle mana%ement le"els onl&. @@@@@@@@@@@@@@@. All le"els of mana%ement. Which of the followin% statements does 012 pro"ide an accurate description re%ardin% how pressure to achie"e %oals impacts ethics and ethical beha"iour 3 AAAAAAAAAAAAAAA. Emplo&ees often feel pressure to compromise personal standards to achie"e compan& %oals. WWWWWWWWWWWWWWW. A compan& president can create an ethical climate b& settin% reasonable %oals.

1/E.

1/F.

Responsibility

Chapter 3: Ethical Behaviour and Social 1* . An& mana%er can unwittin%l& encoura%e subordinates to en%a%e in unethical beha"iour b& e)ertin% too much pressure to achie"e %oals that are too difficult. BBBBBBBBBBBBBBB. !art of a mana%er8s ethical responsibilit& is to be realistic in settin% performance tar%ets for others. CCCCCCCCCCCCCCC. -ana%ers can create an ethical en"ironment b& settin% %oals that are e)tremel& challen%in% and continuousl& push subordinates to achie"e these %oals.

Codes o% Ethical Conduct 1/G. A formal statement of an or%ani.ation8s "alues and ethical principles that pro"ide %uidelines on how to beha"e in situations susceptible to ethical dilemmas are referred to as the or%ani.ation8s __________. AAAAAAAAAAAAAAAA. Code of ethics. BBBBBBBBBBBBBBBB. Corporate social responsibilit&. CCCCCCCCCCCCCCCC. -ana%ement %uidelines. ################. Emplo&ee mandate. EEEEEEEEEEEEEEEE. Emplo&ee handbook. -ost codes of ethical conduct identif& e)pected beha"iour in terms of __________. ''''''''''''''''. (eneral or%ani.ational citi.enship. ((((((((((((((((. (ood relationships with customers. ****************. A"oidance of ille%al acts or improper acts in one8s work. ++++++++++++++++. All of the abo"e. ,,,,,,,,,,,,,,,,. 0one of the abo"e. 'ormal codes of ethics are usuall& concerned with e)pressin% how emplo&ees ma& be e)pected to beha"e with respect to all of the followin% E CE!2J 4444444444444444. Customer-supplier relationships. 7777777777777777. !olitical contributions. ----------------. Confidentialit& of corporate information. 0000000000000000. Choice of friends and acDuaintances. 1111111111111111. >esponses to bribes and kickbacks. 2he (ap, +nc. e)pects certain ethical commitments from all its "endors. 2hese ethical standards prohibit all of the followin% E CE!2J !!!!!!!!!!!!!!!!. #iscrimination. ================. 'orced labour. >>>>>>>>>>>>>>>>. Workin% conditions. ????????????????. -inimum wa%es and benefits. 2222222222222222. 'reedom of association.

1/H.

1/7.

1/$.

1+ Fundamentals 1//.

Schermerhorn & Wright: Management

Codes of ethical conduct ha"e se"eral limitations. Which of the followin% is 012 one of these limitations3 @@@@@@@@@@@@@@@@. Codes of ethical conduct cannot %uarantee ethical conduct. AAAAAAAAAAAAAAAA. 2he "alue of an ethics code relies on the or%ani.ation8s underl&in% human resource foundation. WWWWWWWWWWWWWWWW. Ethical codes are not useful is lar%e, comple) or%ani.ations. . Ethical codes are not replacements for hirin% people of inte%rit&. BBBBBBBBBBBBBBBB. Ethical codes cannot replace leadership that is committed to bein% positi"e role models for the rest of the or%ani.ation8s members. 2he "alue of an& formal code of ethics relies on __________. CCCCCCCCCCCCCCCC. Effecti"e hirin% practices that staff or%ani.ations with honest and moral people. AAAAAAAAAAAAAAAAA. Committed mana%ers who are willin% to set e)amples and act as positi"e ethical role models. BBBBBBBBBBBBBBBBB. 2he underl&in% human resource foundations of the or%ani.ation. CCCCCCCCCCCCCCCCC. All of the abo"e. #################. 0one of the abo"e.

9::.

CORPORATE SOCIAL RESPONSIBILITY #STUDY QUESTION '$

9:1. __________ refers to an or%ani.ation8s obli%ation to act in wa&s that ser"e its own interests as well as the interests of societ& at lar%e. EEEEEEEEEEEEEEEEE. A code of ethics. '''''''''''''''''. A moral code. (((((((((((((((((. A formal polic& statement. *****************. !ublic accountabilit&. +++++++++++++++++. Corporate social responsibilit&.

Sta(eholder &ssues and $nalysis 9:9. 2he persons, %roups, and other or%ani.ations directl& affected b& the beha"iour of an or%ani.ation and holdin% a stake in its performance are referred to as __________. ,,,,,,,,,,,,,,,,,. (o"ernin% boards. 44444444444444444. 1r%ani.ational stakeholders. 77777777777777777. 2rustees. -----------------. >ole senders. 00000000000000000. >e%ulators. -aIor or%ani.ational stakeholders include all of the followin% E CE!2J 11111111111111111. Emplo&ees and contractors who work for the or%ani.ation. !!!!!!!!!!!!!!!!!. !ro"iders of the or%ani.ation8s human, information, material, and financial resources. =================. (eneral economic conditions and political trends.

9:E.

Responsibility

Chapter 3: Ethical Behaviour and Social 1>>>>>>>>>>>>>>>>>. ?tockholders, in"estors, and creditors with claims on assets and profits of the or%ani.ation. ?????????????????. 7ocal, state, and national %o"ernmental a%encies that enforce laws and re%ulations. Which of the followin% represent a maIor or%ani.ational stakeholder3 22222222222222222. Consumers and clients who purchase the or%ani.ation8s %oods andLor use its ser"ices. @@@@@@@@@@@@@@@@@. 1ther or%ani.ations producin% the same or similar %oods and ser"ices. AAAAAAAAAAAAAAAAA. Communit& %roups, acti"ities, and others who represent the interests of citi.ens and societ&. WWWWWWWWWWWWWWWWW. A and B. . A, B, and C. Which of the followin% leadership beliefs is 012 appropriate for %uidin% sociall& responsible or%ani.ational practices3 BBBBBBBBBBBBBBBBB. !eople do their best in a health& work en"ironment that allows for Iob in"ol"ement as well as a %ood balance between work and famil& life. CCCCCCCCCCCCCCCCC. 1r%ani.ations function best o"er the lon% run when located in health& communities with hi%h Dualities of life. AAAAAAAAAAAAAAAAAA. 1r%ani.ations reali.e performance %ains and efficiencies b& e)ploitin% the natural en"ironment. BBBBBBBBBBBBBBBBBB. 1r%ani.ations must be mana%ed and led for lon%-term success. CCCCCCCCCCCCCCCCCC. An or%ani.ation8s reputation must be protected as a "aluable asset.

9:F.

9:G.

9:H.

2he leadership beliefs that %uide sociall& responsible or%ani.ational practices include all of the followin% E CE!2J ##################. !eople. EEEEEEEEEEEEEEEEEE. Communities. ''''''''''''''''''. 0atural en"ironment. ((((((((((((((((((. ?hort-term success. ******************. >eputation.

,erspectives on Corporate Social Responsibility 9:7. __________ is the social responsibilit& "iew holdin% that mana%ement8s onl& responsibilit& in runnin% a business is to ma)imi.e profits. ++++++++++++++++++. 2he stockholder model. ,,,,,,,,,,,,,,,,,,. 2he free market model. 444444444444444444. 2he corporate "iew. 777777777777777777. 2he classical "iew. ------------------. 2he socioeconomic "iew.

%. Fundamentals 9:$.

Schermerhorn & Wright: Management

All of the followin% are ar%uments a%ainst the assumption of social responsibilit& b& business E CE!2J 000000000000000000. ?ocial responsibilit& will raise business costs. 111111111111111111. ?ocial responsibilit& will reduce business profits. !!!!!!!!!!!!!!!!!!. ?ocial responsibilit& will dilute the social power of business. ==================. ?ocial responsibilit& will dilute the purpose of business. >>>>>>>>>>>>>>>>>>. ?ocial responsibilit& will %i"e business too much social power. __________ is the social responsibilit& "iew that maintains the or%ani.ation must be concerned with the broader social welfare and not Iust with corporate profits. ??????????????????. 2he stockholder model. 222222222222222222. 2he free market model. @@@@@@@@@@@@@@@@@@. 2he stakeholder "iew. AAAAAAAAAAAAAAAAAA. 2he classical "iew. WWWWWWWWWWWWWWWWWW. 2he socioeconomic "iew. Ar%uments that corporations should en%a%e in sociall& responsible beha"iour include all of the followin% E CE!2J . ?ocial responsibilit& decreases the need for restricti"e %o"ernment re%ulation. BBBBBBBBBBBBBBBBBB. Businesses ha"e the resources and obli%ation to act in sociall& responsible wa&s. CCCCCCCCCCCCCCCCCC. ?ociall& responsible beha"iour impro"es the public ima%e of business. AAAAAAAAAAAAAAAAAAA. !ursuin% sociall& responsible %oals ma& dilute the purpose of the business. BBBBBBBBBBBBBBBBBBB. 7on%-run profits for the business ma& impro"e or e"en be dependent on its de%ree of social responsibilit&.

9:/.

91:.

911.

Which of the followin% statements re%ardin% the relationship between social responsibilit& and financial performance is 012 true3 CCCCCCCCCCCCCCCCCCC. *i%h performance in social responsibilit& can be associated with stron% financial performance. ###################. At worst, stron% corporate social responsibilit& has no ad"erse impact on financial performance. EEEEEEEEEEEEEEEEEEE. *i%h performance in social responsibilit& is seldom, if e"er, associated with stron% financial performance. '''''''''''''''''''. >ecent e"idence su%%ests that corporate social responsibilit& leads to impro"ed financial performance and this, in turn, leads to additional sociall& responsible actions.

Responsibility

Chapter 3: Ethical Behaviour and Social %1 (((((((((((((((((((. Businesses can ser"e the public %ood and a broad pool of stakeholders as well as ad"ance the financial interests of their shareholders. 2he __________ refers to the situation in which corporate social responsibilit& leads to impro"ed financial performance and this, in turn, leads to additional sociall& responsible actions. *******************. (enerous stakeholder. +++++++++++++++++++. Airtuous circle ,,,,,,,,,,,,,,,,,,,. ,ust alliance. 4444444444444444444. 'air communit&. 7777777777777777777. ?ocioeconomic parable. Which statement is -1?2 correct in terms of the te)tbook presentation of the public8s e)pectations of business re%ardin% corporate social responsibilit&3 -------------------. 2here are no compellin% ar%uments a%ainst corporate social responsibilit&. 0000000000000000000. Corporate social responsibilit& is not related to mana%erial ethics. 1111111111111111111. 2here are increased e)pectations that or%ani.ations will act with %enuine social responsibilit&. !!!!!!!!!!!!!!!!!!!. 2he Canadian le%al s&stem does not protect the ri%hts of consumers a%ainst sociall& irresponsible business acts. ===================. Corporate social responsibilit& should be the concern of onl& top-le"el mana%ers in or%ani.ations.

919.

91E.

Evaluating Corporate Social ,er%ormance 91F. A social responsibilit& audit is __________. >>>>>>>>>>>>>>>>>>>. A s&stematic assessment and reportin% of an or%ani.ation8s accomplishments in "arious areas of corporate social responsibilit&. ???????????????????. A public opinion sur"e& re%ardin% the social impact of a corporation8s actions. 2222222222222222222. An internal accountin% audit reDuested b& shareholders. @@@@@@@@@@@@@@@@@@@. A s&stematic assessment of the corporation8s impact on its emplo&ees8 social li"es. AAAAAAAAAAAAAAAAAAA. A sur"e& of emplo&ees re%ardin% their social preferences. Which of the followin% does 012 reflect a common audit area for corporate social responsibilit&3 A. Ecolo%& and en"ironmental Dualit&. B. 2ruth in lendin% and consumer protection. C. -ana%in% conflict. #. ?er"ice to communities. E. Emplo&ment practices. Corporate social responsibilit& is reflected in the wa& a compan& deals with all of the followin% E CE!2J

91G.

91H.

%% Fundamentals

Schermerhorn & Wright: Management

WWWWWWWWWWWWWWWWWWW. (eneral corporate philanthrop&. . 7abour relations. BBBBBBBBBBBBBBBBBBB. #i"ersit& practices. CCCCCCCCCCCCCCCCCCC. 1r%ani.ational politics. AAAAAAAAAAAAAAAAAAAA. Aid to education.
917. When corporate social performance focuses on actin% to a"oid ad"erse conseDuences, the compan&8s actions are dri"en b& __________. BBBBBBBBBBBBBBBBBBBB. Commitment. CCCCCCCCCCCCCCCCCCCC. Compliance. ####################. *abeas corpus. EEEEEEEEEEEEEEEEEEEE. Con"iction. ''''''''''''''''''''. (reed. When corporate social performance focuses on actin% to create positi"e impact, the compan&8s actions are dri"en b& __________. ((((((((((((((((((((. Commitment. ********************. Compliance. ++++++++++++++++++++. *abeas corpus. ,,,,,,,,,,,,,,,,,,,,. Con"iction. 44444444444444444444. (uilt. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm is meetin% its __________ when it earns a profit throu%h pro"ision of %oods and ser"ices desired b& customers. 77777777777777777777. Economic responsibilit&. --------------------. 7e%al responsibilit&. 00000000000000000000. Ethical responsibilit&. 11111111111111111111. #iscretionar& responsibilit&. !!!!!!!!!!!!!!!!!!!!. ?takeholder responsibilit&. An or%ani.ation is meetin% its economic responsibilit& when it __________. ====================. +s in compliance with the law and reDuirements of "arious e)ternal re%ulations. >>>>>>>>>>>>>>>>>>>>. Aoluntaril& mo"es be&ond basic economic, le%al, and ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%. ????????????????????. Earns a profit throu%h pro"ision of %oods and ser"ices desired b& customers. 22222222222222222222. Aoluntaril& conforms to le%al e)pectations and broader "alues and moral e)pectations of societ&. @@@@@@@@@@@@@@@@@@@@. Anticipates sociall& responsible beha"iour. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm is meetin% its __________ when it operates within the law and accordin% to the reDuirements of "arious e)ternal re%ulations. AAAAAAAAAAAAAAAAAAAA. Economic responsibilit&. WWWWWWWWWWWWWWWWWWWW. 7e%al responsibilit&. . Ethical responsibilit&.

91$.

91/.

99:.

991.

Responsibility

Chapter 3: Ethical Behaviour and Social %& BBBBBBBBBBBBBBBBBBBB. #iscretionar& responsibilit&. CCCCCCCCCCCCCCCCCCCC. ?takeholder responsibilit&. An or%ani.ation is meetin% its le%al responsibilit& when it __________. AAAAAAAAAAAAAAAAAAAAA. +s in compliance with the law and reDuirements of "arious e)ternal re%ulations. BBBBBBBBBBBBBBBBBBBBB. Aoluntaril& mo"es be&ond basic economic, le%al, and ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%. CCCCCCCCCCCCCCCCCCCCC. Earns a profit throu%h pro"ision of %oods and ser"ices desired b& customers. #####################. Aoluntaril& conforms to le%al e)pectations and broader "alues and moral e)pectations of societ&. EEEEEEEEEEEEEEEEEEEEE. Anticipates sociall& responsible beha"iour. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm is meetin% its __________when it "oluntaril& conforms to le%al as well as broader "alues and moral e)pectations of societ&. '''''''''''''''''''''. Economic responsibilit&. (((((((((((((((((((((. 7e%al responsibilit&. *********************. Ethical responsibilit&. +++++++++++++++++++++. #iscretionar& responsibilit&. ,,,,,,,,,,,,,,,,,,,,,. ?takeholder responsibilit&. An or%ani.ation is meetin% its ethical responsibilit& when it __________. 444444444444444444444. +s in compliance with the law and reDuirements of "arious e)ternal re%ulations. 777777777777777777777. Aoluntaril& mo"es be&ond basic economic, le%al, and ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%. ---------------------. Earns a profit throu%h pro"ision of %oods and ser"ices desired b& customers. 000000000000000000000. Aoluntaril& conforms to le%al e)pectations as well as broader "alues and moral e)pectations of societ&. 111111111111111111111. Anticipates sociall& responsible beha"iour. 2he te)t identifies se"eral criteria for e"aluatin% sociall& responsible corporate beha"iour. A firm is meetin% its __________when it "oluntaril& mo"es be&ond basic economic, le%al, and ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%. !!!!!!!!!!!!!!!!!!!!!. Economic responsibilit&. =====================. 7e%al responsibilit&. >>>>>>>>>>>>>>>>>>>>>. Ethical responsibilit&. ?????????????????????. #iscretionar& responsibilit&. 222222222222222222222. ?takeholder responsibilit&. An or%ani.ation is meetin% its discretionar& responsibilit& when it __________. @@@@@@@@@@@@@@@@@@@@@. +s in compliance with the law and reDuirements of "arious e)ternal re%ulations.

999.

99E.

99F.

99G.

99H.

%' Fundamentals

Schermerhorn & Wright: Management

AAAAAAAAAAAAAAAAAAAAA.

Aoluntaril& mo"es be&ond basic economic, le%al, and ethical e)pectations to pro"ide leadership in ad"ancin% social well-bein%. WWWWWWWWWWWWWWWWWWWWW. Earns a profit throu%h pro"ision of %oods and ser"ices desired b& customers. . Aoluntaril& conforms to le%al e)pectations as well as broader "alues and moral e)pectations of societ&. BBBBBBBBBBBBBBBBBBBBB. Anticipates sociall& responsible beha"iour.

997.

2he hi%hest le"el of social performance comes throu%h the satisfaction of an or%ani.ation8s __________. CCCCCCCCCCCCCCCCCCCCC. Economic responsibilit&. AAAAAAAAAAAAAAAAAAAAAA. 7e%al responsibilit&. BBBBBBBBBBBBBBBBBBBBBB. Ethical responsibilit&. CCCCCCCCCCCCCCCCCCCCCC. #iscretionar& responsibilit&. ######################. ?takeholder responsibilit&. 2he obstructionist strate%& in"ol"es a corporate social responsibilit& commitment that __________. EEEEEEEEEEEEEEEEEEEEEE. >eflects mainl& economic concerns. ''''''''''''''''''''''. ?eeks to protect the or%ani.ation b& doin% the minimum le%all& reDuired to satisf& e)pectations. ((((((((((((((((((((((. +s con%ruent with societ&8s pre"ailin% norms, "alues, and e)pectations. **********************. 2akes pre"enti"e action to a"oid ad"erse social impact. ++++++++++++++++++++++. +s inconsistent with pre"ailin% societal norms. 2he obstructionist strate%& of social responsibilit& meets the or%ani.ation8s __________. ,,,,,,,,,,,,,,,,,,,,,,. Economic responsibilit&. 4444444444444444444444. Economic and le%al responsibilities. 7777777777777777777777. Economic, le%al, and ethical responsibilities. ----------------------. Economic, le%al, ethical, and discretionar& responsibilities. 0000000000000000000000. Economic, le%al, ethical, discretionar&, and political responsibilities. 2he defensi"e strate%& in"ol"es a corporate social responsibilit& commitment that __________. 1111111111111111111111. >eflects mainl& economic concerns. !!!!!!!!!!!!!!!!!!!!!!. ?eeks to protect the or%ani.ation b& doin% the minimum le%all& reDuired to satisf& e)pectations. ======================. +s con%ruent with societ&8s pre"ailin% norms, "alues, and e)pectations. >>>>>>>>>>>>>>>>>>>>>>. 2akes pre"entati"e action to a"oid ad"erse social impact. ??????????????????????. +s inconsistent with pre"ailin% societal norms. 2he defensi"e strate%& of social responsibilit& meets the or%ani.ation8s __________.

99$.

99/.

9E:.

9E1.

Chapter 3: Ethical Behaviour and Social Responsibility %( A. Economic responsibilit&. B. Economic and le%al responsibilities. C. Economic, le%al, and ethical responsibilities. #. Economic, le%al, ethical, and discretionar& responsibilities. E. Economic, le%al, ethical, discretionar&, and political responsibilities. 9E9. An or%ani.ation that is pursuin% a;n< __________ social responsibilit& strate%& would likel& do the minimum ethicall& reDuired to satisf& economic, le%al, and ethical criteria. 2222222222222222222222. 1bstructionist. @@@@@@@@@@@@@@@@@@@@@@. #efensi"e. AAAAAAAAAAAAAAAAAAAAAA. Accommodati"e. WWWWWWWWWWWWWWWWWWWWWW. !roacti"e. . Ethical.

9EE.

2he accommodati"e strate%& of social responsibilit& meets the or%ani.ation8s __________. A. Economic responsibilit&. B. Economic and le%al responsibilities. C. Economic, le%al, and ethical responsibilities. #. Economic, le%al, ethical, and discretionar& responsibilities. E. Economic, le%al, ethical, discretionar&, and political responsibilities. An or%ani.ation that is followin% a;n< __________ social responsibilit& strate%& would both take pre"enti"e action to a"oid ad"erse social impacts from compan& acti"ities and take a leadership role in identif&in% and respondin% to emer%in% social issues. BBBBBBBBBBBBBBBBBBBBBB. 1bstructionist. CCCCCCCCCCCCCCCCCCCCCC. #efensi"e. AAAAAAAAAAAAAAAAAAAAAAA. Accommodati"e. BBBBBBBBBBBBBBBBBBBBBBB. !roacti"e. CCCCCCCCCCCCCCCCCCCCCCC. Ethical. 2he proacti"e strate%& of social responsibilit& meets the or%ani.ation8s __________. A. Economic responsibilit&. B. Economic and le%al responsibilities. C. Economic, le%al, and ethical responsibilities. #. Economic, le%al, ethical, and discretionar& responsibilities. E. Economic, le%al, ethical, discretionar&, and political responsibilities.

9EF.

9EG.

OR/ANI0ATIONS AND SOCIETY #STUDY QUESTION ($

-o! .overnments &n%luence /rgani)ations 9EH. +n terms of ethical beha"iour and social responsibilit&, %o"ernmental a%encies ha"e the primar& responsibilit& of __________. #######################. ?er"in% the public interest b& e)pandin% the number of Iobs a"ailable in the econom&.

%) Fundamentals

Schermerhorn & Wright: Management

EEEEEEEEEEEEEEEEEEEEEEE. Creatin% an e)tensi"e series of forms and reports to

document as man& business acti"ities as possible. -akin% sure that businesses are not controlled b& criminal elements. (((((((((((((((((((((((. -onitorin% and ensurin% that businesses compl& with le%islati"e mandates. ***********************. ?er"in% as a balance to powerful business lobbies that attempt to influence the decisions made b& Con%ress.

'''''''''''''''''''''''.

9E7.

(o"ernment takes an acti"e role in re%ulatin% business affairs in Canada in all of the followin% areas E CE!2J +++++++++++++++++++++++. En"ironmental protection. ,,,,,,,,,,,,,,,,,,,,,,,. Consumer protection. 44444444444444444444444. !rofit ma)imi.ation. 77777777777777777777777. 1ccupational health and safet&. -----------------------. 'air labour practices.

9E$. When the Canadian %o"ernment takes an acti"e role in re%ulatin% business b& focusin% on occupational safet& and health, it __________. 00000000000000000000000. Enforces laws to prohibit emplo&ment discrimination. 11111111111111111111111. Enforces re%ulations to encoura%e clean air. !!!!!!!!!!!!!!!!!!!!!!!. #iscoura%es product dumpin% and unfair competiti"e practices. =======================. 'orces businesses to withdraw from sale an& products that are ha.ardous to consumers. >>>>>>>>>>>>>>>>>>>>>>>. >e%ulates the safet& of workin% conditions. 9E/. When the Canadian %o"ernment takes an acti"e role in re%ulatin% business throu%h fair labour practices, it __________. ???????????????????????. Enforces laws to prohibit emplo&ment discrimination. 22222222222222222222222. Enforces re%ulations to encoura%e clean air. @@@@@@@@@@@@@@@@@@@@@@@. #iscoura%es product dumpin% and unfair competiti"e practices. AAAAAAAAAAAAAAAAAAAAAAA. 'orces businesses to withdraw from sale an& products that are ha.ardous to consumers. WWWWWWWWWWWWWWWWWWWWWWW. >e%ulates the safet& of workin% conditions. 2he Canadian %o"ernment takes an acti"e role in re%ulatin% business affairs concernin% consumer protection when it __________. . Enforces laws to prohibit emplo&ment discrimination. BBBBBBBBBBBBBBBBBBBBBBB. Enforces re%ulations to encoura%e clean air.

9F:.

Responsibility

Chapter 3: Ethical Behaviour and Social %* CCCCCCCCCCCCCCCCCCCCCCC. #iscoura%es product dumpin% and unfair competiti"e practices. AAAAAAAAAAAAAAAAAAAAAAAA. 'orces businesses to withdraw from sale an& products that are ha.ardous to consumers. BBBBBBBBBBBBBBBBBBBBBBBB. >e%ulates the safet& of workin% conditions. 2he Canadian %o"ernment takes an acti"e role in re%ulatin% business affairs concernin% en"ironmental protection when it __________. CCCCCCCCCCCCCCCCCCCCCCCC. Enforces laws to prohibit emplo&ment discrimination. ########################. Enforces re%ulations to encoura%e clean air. EEEEEEEEEEEEEEEEEEEEEEEE. #iscoura%es product dumpin% and unfair competiti"e practices. ''''''''''''''''''''''''. 'orces businesses to withdraw from sale an& products that are ha.ardous to consumers. ((((((((((((((((((((((((. >e%ulates the safet& of workin% conditions.

9F1.

-o! /rgani)ations &n%luence .overnments 9F9. __________ enable;s< e)ecuti"es to %et to know important people in %o"ernment and tr& to %ain their support for special interests. ************************. !ersonal contacts and networks. ++++++++++++++++++++++++. !ublic relations campai%ns. ,,,,,,,,,,,,,,,,,,,,,,,,. 7obb&in%. 444444444444444444444444. !olitical action committees. 777777777777777777777777. +lle%al acts. __________ allow;s< e)ecuti"es to communicate positi"e ima%es of their or%ani.ations to the public at lar%e. ------------------------. !ersonal contacts and networks. 000000000000000000000000. !ublic relations campai%ns. 111111111111111111111111. 7obb&in%. !!!!!!!!!!!!!!!!!!!!!!!!. !olitical action committees. ========================. +lle%al acts. __________ enable;s< e)ecuti"es to ha"e their positions and preferences communicated directl& to %o"ernment officials.

9FE.

9FF.

>>>>>>>>>>>>>>>>>>>>>>>>.
????????????????????????.

!ersonal contacts and networks.

!ublic relations campai%ns.

222222222222222222222222. 7obb&in%. @@@@@@@@@@@@@@@@@@@@@@@@. !olitical action committees. AAAAAAAAAAAAAAAAAAAAAAAA. +lle%al acts.

9FG. __________ enable;s< e)ecuti"es to seek influence throu%h financial support for fa"ored political candidates.

WWWWWWWWWWWWWWWWWWWWWWWW.
.

!ersonal networks.

!ublic relations campai%ns.

%+ Fundamentals

Schermerhorn & Wright: Management

BBBBBBBBBBBBBBBBBBBBBBBB. 7obb&in%. CCCCCCCCCCCCCCCCCCCCCCCC.!olitical action committees. AAAAAAAAAAAAAAAAAAAAAAAAA. +lle%al acts.

9FH. 1fferin% bribes in an attempt to %ain influence o"er public officials is the use of __________ with respect to or%ani.ations influencin% %o"ernments.

BBBBBBBBBBBBBBBBBBBBBBBBB.
CCCCCCCCCCCCCCCCCCCCCCCCC.

!ersonal networks.

!ublic relations campai%ns. #########################. 7obb&in%.

EEEEEEEEEEEEEEEEEEEEEEEEE. !olitical action committees. '''''''''''''''''''''''''. +lle%al acts.

9F7. Accordin% to the te)t, the approaches that businesses can take in influencin% %o"ernments include all of the followin% E CE!2J (((((((((((((((((((((((((. !ersonal contacts and networks. *************************. !ublic relations campai%ns. +++++++++++++++++++++++++. 7obb&in%. ,,,,,,,,,,,,,,,,,,,,,,,,,. +lle%al acts. 4444444444444444444444444. >efusin% to abide b& re%ulator& controls.

Role o% Corporate .overnance 9F$. __________ refers to a board of directors pro"idin% o"ersi%ht of the top mana%ement of an or%ani.ation. 7777777777777777777777777. -oral o"ersi%ht. -------------------------. !ublic scrutin&. 0000000000000000000000000. Corporate %o"ernance. 1111111111111111111111111. Ethical imperialism. !!!!!!!!!!!!!!!!!!!!!!!!!. An e)ecuti"e network. Corporate %o"ernance t&picall& in"ol"es all of the followin% E CE!2J =========================. *irin% and firin% the chief e)ecuti"e officer ;CE1<. >>>>>>>>>>>>>>>>>>>>>>>>>. Assessin% strate%&. ?????????????????????????. Aerif&in% financial records. 2222222222222222222222222. Appro"in% product specifications and production methods. @@@@@@@@@@@@@@@@@@@@@@@@@. Compensatin% the chief e)ecuti"e officer ;CE1<.

9F/.

9G:.

Which of the followin% are le%itimate concerns about the failures of corporate %o"ernance3 AAAAAAAAAAAAAAAAAAAAAAAAA. 2he pa& of chief e)ecuti"e officers is too hi%h. WWWWWWWWWWWWWWWWWWWWWWWWW. 2he pa& of chief e)ecuti"es officers is too often hi%h when firms perform poorl&.

Responsibility

Chapter 3: Ethical Behaviour and Social %. ?candals occur that raise concerns about e)ecuti"es8 commitment to hi%h ethical standards and corporate social responsibilit&. BBBBBBBBBBBBBBBBBBBBBBBBB. A and C. CCCCCCCCCCCCCCCCCCCCCCCCC. A, B, and C. 2he mana%ement challen%e in contemporar& or%ani.ations is best summari.ed in which of the followin% statements3 AAAAAAAAAAAAAAAAAAAAAAAAAA. -ana%ers must simultaneousl& maintain hi%h-performance standards as well as ethical and sociall& responsible operations. BBBBBBBBBBBBBBBBBBBBBBBBBB. E"er& mana%er must stri"e to achie"e or%ani.ational %oals e"en if it compromises hisLher "alues. CCCCCCCCCCCCCCCCCCCCCCCCCC. Economic performance is the most important obIecti"e that mana%ers must achie"e. ##########################. -aintainin% ethical standards and promotin% social responsibilit& are the most important obIecti"es mana%ers must achie"e. EEEEEEEEEEEEEEEEEEEEEEEEEE. -ana%ement in toda&8s business en"ironment should be approached in essentiall& the same wa& that it was in the past. +ncreasin%l&, the public demands that __________ ''''''''''''''''''''''''''. -ana%ers will be held accountable for achie"in% performance obIecti"es as well as for maintainin% hi%h ethical standards and social responsibilit&. ((((((((((((((((((((((((((. 1r%ani.ations will be held accountable for ethical and social performance as well as economic performance. **************************. -ana%ers at all le"els must achie"e performance obIecti"es while doin% so in a sociall& responsible manner. ++++++++++++++++++++++++++. All of the abo"e. ,,,,,,,,,,,,,,,,,,,,,,,,,,. 0one of the abo"e.

9G1.

9G9.