JOHN MERLIN

Jacksonville, Florida 32223 Home: 904 886-9767 Cell: 904 510-8505 johnpmerlin@gmail.com www.linkedin.com/in/johnpmerlin/

Summary
Accomplished senior program and project management professional with a successful broad-based career defining and guiding the implementation of industry best practices, standards, processes, and tools to strengthen organizations and drive competitive growth domestically and internationally. Extensive expertise in leading and delivering cross-functional transformational business solutions, as well as, a high level of knowledge of Project Management and System Life Cycle Methodologies with experience in developing and implementing leading-edge strategies for large-scale enterprise initiatives. Proven ability to navigate complex situations while prudently mitigating risks, identifying value creation opportunities, and building strategic partners.

Goals
Create, build and optimize IT Program and Project Management services by bringing innovation, transparency, creativity, excitement, and engagement into the process and approach. Break down the barriers between IT and businesses. Create a culture of collaboration, partnership with a focus on being "one" team.

Accomplishments
Oversee up to 5 projects monthly running simultaneously from conception through implementation. Supervise up to 60 internal and external project managers and technical team members across multiple national and international projects. Re-distribute and deploy virtualized infrastructure servers, SAN and network equipment to multiple North American data center locations. Administer multiple core Split projects. Handle multiple core maintenance and support projects. Provide governance to multiple Operating and Capital Expense infrastructure project costs shifting budgets to innovation. Deployed (51) ITIL, SOX Compliant Data Center Policies/Procedures for the Stratford, UK international Data Center Implemented strategic infrastructure data center, server and SAN modernization ensuring that new virtualization technology was deployed resulting in a $3M dollar annual operating budget cost savings. Managed infrastructure uptime availability to over 95% from 90%. Supported the HP PPM (Project and Portfolio Management) launch. Program managed North American data center closures and asset re-distribution that resulted in the overall reduction of infrastructure assets by 82% coupled to a $17M annual operating budget cost savings. Guided the build out and stand up of a consolidated European $9M Tier IV, 6,000 sq.ft data center in Stratford, England that resulted in a $4M annual operating budget cost savings. Oversaw the decommissioning of a Tier II, 1,600 sq ft. data center in Sunbury, England, a Tier II, 2,500 sq ft. collocated data center in Brussels, Belgium, a Tier II, 1,500 sq. ft. data center in Cologne, Germany and a Tier II, 1,200 sq. ft. data center in Essen, Germany. Launched 50+ core business-critical application disaster recovery plans that mitigated corporate audit Disaster Recovery RTO and RPO issues. Assessed Global Infrastructure technology with regards to identification of gaps, risks and costs resulting in alignment of infrastructure assets and business strategies across North America, UK, Europe, Latin America, Asia, Australia and New Zealand business units. Negotiated a $1.6M data center operational and $100K capital budget that provided a 99.99% Availability/Uptime. Directed the build out of an $18M Tier III, 8,000 sq.ft data center in Jacksonville, Florida that resulted in a $3M annual operational budget cost savings. Rolled out a $3M upgraded of a Tier II, 2,500 sq.ft. data center in Aurora, Colorado.

Professional Experience
Senior Program Project Manager
ADT SECURITY LLC, Jacksonville, FL May '07 - Jan '14 (6 Years, 9 Months)
Managed 60+ capital and operational business and technical enterprise projects with budgets from $10,000 to $3,000,000 and teams that ranged from 2 60 internal and external project management and technical resources. All projects were managed within budget to

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JOHN MERLIN
successful completion. A majority of the projects were enterprise in scale and ranged from Oracle, Linux, Intel, AIX Mid-range server, SAN to LAN/WAN networks.

Global Program Manager

TYCO INTERNATIONAL, Boca Raton, FL

Mar '06 - May '07 (1 Year, 2 Months)

Spearheaded a cross-functional North America and International Data Center Decommissioning and Asset Dispositioning Team. Provided for (2066) Servers, Devices, OTN Components, and Miscellaneous pieces of equipment to be re-distributed. Directly interfaced with (21) Vendors and (8) North American and international tyco Business Units.

Global Program Manager

TYCO FIRE & SECURITY, Boca Raton, FL

Jan '03 - Mar '06 (3 Years, 2 Months)

Data Center and Operations Manager|Project Management

ADT LLC, Jacksonville, Fl

Achieved the deployment of the SOX Complaint effort for the Stratford, UK international Data Center. In collaboration with the Bearing Point Vendor provided due diligence, analysis, review, and presentation support for the IT Governance Program. Spearheaded the due diligence, analysis, review, and presentation support for the Global IT 3 Year Master Plan, the Global IT Baseline Assessment, Global IT Budget Analysis, and Global IT Strategic Plan. Submitted future state recommendations for the Latin American, Mexico City Data Center in collaboration with Leverage Partners. Accountable for technology cost analysis and review of business unit submitted Capital Expenditure Requests to the CEO, CFO, CIO and various CIO's of the international business units. Global IT Spend, and Global IT Infrastructure Asset Analysis.

Aug '99 - Jan '03 (3 Years, 6 Months)

Managing Consultant

Oversaw the re-purposing and re-deployment of multiple Citrix Farms, IBM Mid-range AIX Servers, AS400 Servers, tape libraries, assorted WEB and Email Wintel Servers, and a 45TB SANs. Deployed a 10,000 call/month Help Desk that was supported by (6) Help Desk analysts and (1) Help Desk Manager and a Data Center operations staff supported by (7) IBM mid-range AIX SA's, (1) AS400 SA, (6) Wintel Administrators and (5) operations analysts and implemented (51) Best Practice Policies.

WORLDCOM MCI/SYSTEMHOUSE, Boca Raton, Fl

Oct '96 - Aug '99 (2 Years, 10 Months)

Reorganized all Digital IBM, Wintel, SAN, Tape Library hardware, and Cisco assets to the Jacksonville Data Center. Relocated the National Marketing Center AS400 Server, AS400 Tape Library, and (12) assorted Wintel Server assets, and Cisco assets to the Jacksonville Data Center. Performed upgrades on the Monitoring and Back Office Automation hardware, re-deployed the Enterprise Wide IT Help Desk and relocated and outsourced the ADT Mainframe. Directed the Data Center build in Boca Raton, Florida, as well as, the mainframe operations relocation from Parsippany, New Jersey to the Headquarters in Boca Raton, Florida.

Education
Bachelor Degree Business Administration University Of Pittsburgh, Pittsburgh, Pa, Minor: Computer Science
Top 1/3 of Graduating Class 1977

Jan '77

Skills
(Advanced) More than 10 Years
Program Management Project Management Leadership Vendor Management Disaster Recovery IT Management Consulting Oversight Operations Management Interpersonal Skills Event management Clear Communication Client relations Employee Coaching Negotiation IT Transitions vis vis Business Split activity

Awards & Honors

ADT NA IT July 01 Impact Award for Exceeding Professional Expectations ADT NA IT December 00 Impact Award for Exceeding Professional Expectations ADT NA IT April 99 Impact Award for Outstanding Performance and Exceptional Support MCI/Systemhouse March 99 Impact Award for Exceeding Customer Expectations MCI/Systemhouse February 99 Impact Award Recognized for Adding Value 97 MCI/Systemhouse Quarterly Consultant Award for Client Advocacy and Service

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JOHN MERLIN Certifications

Operating System and Office Administration
Microsoft XP Word Excel Powerpoint Outlook Project Visio Share Point Jan '03

Leadership I & II
ADT LLC Jan '02 Jan '02 Jan '99 Jan '99

Total Cost of Ownership

Gartner

Project Management and System Life Cycle Methodology

Headstrong

Remedy Help Desk

Remedy Service Desk Asset Management Change Management Service Level Management

Oracle 7 DBA
Oracle SQL SQL/Plus PL/SQL Database Administration Jan 97'

Senior System Administrator

Digital

Jan '97 Jan '96 Jan '95

Project Management and System Life Cycle Methodology

MCI/Systemhouse

Focus
Information Builders MODIFY Reporting Internals Reporting TABLE TABLEF MATCH FILE Dialog Manager Database Design FOCUS for IMS VM PC FOCUS

Solaris Operating System Senior System Administration

SUN Jan '88 Jan '86 Jan '85

Project Management and System Life Cycle Methodology

EDS

Mainframe Administration and Management

IBM Tivoli Backup Shark SAN Tivoli SME Netview AIX Senior System Administrator DB2 SQL/QMF SQLDS ACF2 RACF PROFS TSO REXX CMS CLIST EXEC II VSAM VTAM ISPF JCL

Project Management and System Life Cycle Methodology

Boeing Aug '79

Associations & Organizations

PMI Northeast Florida Chapter (Member) AFCOM, (American Federation of Operations Managers) SUN Users Group (Member) IBM User Group (Member) Jan '06 - Present Jan '97 - Jan '02 Jan '93 - Jan '97 Jan '93 - Jan '97 Jan '93 - Jan '97

HP User Group (Member)

Military Service
Corporal Marine Corps (Vietnam Veteran, Honorable Discharge.)
HMH-463 MAG2 Heavy Marine Helicopter Squadron - 1967-1969 HMX-1 Presidential Helicopter Squadron

Sep '66 - Jan '70 (3 Years, 5 Months)

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JOHN MERLIN

Clearances
2002 - DOD Security Clearance for Authorized Access to ADT Call Monitoring Centers and Data Centers. 1969 - White House Crypto Clearance for U.S. Marine Executive flight attachment to the President of the United States and access to the White House and Camp David.

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