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GRABANSKI
5 Trappers Way Pomona, NY 10970 Linkedin Profile mgrabanski@hotmail.com
NOTEWORTHY ACHIEVEMENTS
Led a performance testing and tuning program, developed policies and procedures while running five teams simultaneously as Enterprise-wide Performance Testing Manager for Loblaw Companies Limited. Completed a $2.0 million New Performance Center Project on time and within budget while training four new Project Leads and introducing the HP Performance Center Software Suite. Turned around the first phase of Lowes Repair Services Call Center Project, which involved introducing Siebel 8.1, cutting ties with an expensive vendor and establishing a new call center. Finished on time and within budget impressing Lowes management so much that we were rewarded with three additional contracts worth $17M. Met all system integration, user acceptance, automation and performance testing targets, finished on time and within budget as IT Manager for phase two of Lowe's Repair Services Call Center Project worth $6.5 million. Completed the integration phase of Lowes $100M Centralized Delivery System Integration Project on time and within budget despite starting six months late as IT Manager. Consistently able to earn excellent feedback and exceed client expectations as IT Manager/Performance Testing Manager because of ability to recruit, hire and train top 20% talent. Trained and coached 20 during management career, five of those earned promotions and three were already promoted into management.
Served as Performance Testing Manager on online payment and inquiry solution for Farmers Group Inc. that featured Salesforce.com, RIA custom solution, OSB DataStage and SAP Financials.
ACCENTURE, New York, NY 1998 2005 IT Manager (2004 2005) Promoted to IT Manager by Accenture for outstanding performance and client feedback while working for BellSouth. Major clients included EchoStar, Sprint, NYC Government and BellSouth. Key Accountabilities: Directed a team of 12 that included offshore talent as Performance Testing Manager and Lead Performance Test Designer on a Broadband Transformation Project for BellSouth. This project featured a Web Services environment (WS), J2EE, WS Frameworks, Siebel, .Net, WebLogic, BizTalk and Yantra. Designed, developed and implemented sophisticated performance testing for business and government clients. Served as Performance Testing Lead on a Satellite TV Call Center Project for EchoStar. Siebel Call Center was deployed across ten contract call centers for 8500 users. The project featured Oracle database, Oracle System Performance Tuning, WebLogic, HP LoadRunner, Wily5 and minor C coding. Managed client expectations throughout multiple phases of performance testing, integration and IT consulting. Performance Testing Lead on NYCs 311 Info Line Project that covered more than 6000 info line topics. This project featured Siebel 7.5.3, CTI Performance Testing, Genesys, application debugging, identifying and resolving architecture defects and extensive IT consulting. Identified issues, devised solutions, tested effectiveness and implemented then verified results were as anticipated. Sr. IT Consultant (2001 2004) Normally served as Performance Testing Manager or Performance Testing Lead for clients. Performance Testing Lead for Sprint on Long Distance Service Call Center Project aimed at transforming clients long-distance sales and customer service center. This project featured Siebel 7.5.3 and performance testing to eliminate defects in CRM module. Business Consultant (1998 2001)
Willing and able to relocate if necessary for the ideal long-term executive opportunity.