1. 2. 3. 4. 5. 6. 7.

8. 9.
a.

10. 11. 12.

BROWN ACT: Government Code 54950 (The Brown Act) requires that a brief description of each item to be transacted or discussed be posted at least 72 hours prior to a regular meeting. The Corporation posts agendas with the City at 1 Frank H. Ogawa Plaza, #101. Action may not be taken on items not posted on the agenda . Copies of the agenda are available from the Lake Merritt/Uptown District Association at 388 19th Street, Oakland, CA 94612. Meeting facilities are accessible to persons with disabilities. If you require special assistance to participate in the meeting, notify our office at 510 238-1122 at least 48 hours prior to the meeting.

LAKE MERRITT/UPTOWN COMMUNITY BENEFIT DISTRICT

388 19th Street Oakland, California 94612 Phone 510.452.4529 Fax 510.452.4530 info@lakemerritt-uptown.org www.lakemerritt-uptown.org

Lake Merritt/Uptown District Association Board of Directors Meeting Minutes of December 5, 2013 - 8:30 a.m. Kaiser Center 2nd floor Conference Room, 300 Lakeside Drive Present: Deborah Boyer, Chris Curtis, Robert Wilkins, Andrea Kirkpatrick, Mike Brown, Lorie Alemania, Laurie Cooperman-Rosen (by phone), Steven Douglas, Michelle Lane, Lucinda Alipio, Don Rogers, CJ Hirschfield Indrajit Obeysekere, Nola Montgomery, Aliza Gallo, Mike Huaco, Courtney Belanger, Ben Weinstein Steve Snider/District Manager, Andrew Jones/District Services Coordinator, Tori Decker/Office and Operations Manger, Fiona Simms/Administrative Assistant Nancy Amaral/Gallen.Neilly

Absent:

Staff:

PR Consultants: Guests:

Ke Norman/Nailphoria Day Spa

Discussions held and decisions made by the Board of Directors

SUBJECT
Call to Order Public comment and announcements

DISCUSSION
The meeting was called to order at 8:37 a.m. CJ announced the Fairy Winterland celebration. Chris mentioned the Great Wall holiday show on December First Friday. Michelle announced the Block Gallery video art walk in Old Oakland which will run through January. Steve mentioned the upcoming 2.Oakland event and Ke announced that Nailphoria Day Spa has th moved to a new location in the Uptown on 17 Street. The minutes of October 3, 2013 meeting were presented for review.

ACTION?
No action required. No action required.

Approval of the minutes of October 3, 2013

Chris moved and Michelle seconded the motion to approve the minutes of October 3, 2013 as presented. The motion was approved unanimously. CJ moved and Deborah seconded the

Financial Report

Tori presented the year-to-date cash available summary and the detailed expense report for

LAKE MERRITT/UPTOWN COMMUNITY BENEFIT DISTRICT

388 19th Street Oakland, California 94612 Phone 510.452.4529 Fax 510.452.4530 info@lakemerritt-uptown.org www.lakemerritt-uptown.org

review. She noted that the districts have received a total of $1,355,867.22, which less the reserve and hardship reimbursements of $85,882.04 leaves $1,269,985.18 cash available. Tori stated that the DISI expenses to date total $60,757.98, ORG expenses total $192,080.73, and SOBO expenses total $676,888.47. The cash remaining equals $340,258.00 and includes assessment income over the budgeted amount. 2014 meeting schedule The proposed 2014 meeting schedule was presented to the board for review.

motion to approve the financial reports.The motion was approved unanimously.

Michelle moved and Andrea seconded the motion to approve the 2014 meeting schedule. The motion was approved unanimously. Chris moved and Andrea seconded the motion to approve the allocation of $2,000 for the office upgrade. The motion was approved unanimously.

Approval of office network upgrade to cloud file storage

Fiona noted that currently all digital files are stored on the office managers computer, which presents a security risk. Since it would be cost prohibitive and would require a large amount of staff time to purchase, install, and maintain a file server for the office staff recommends that the districts take advantage of Microsoft 365 software, subscriptions for which are offered free to non-profit corporations. This software would store all files in the cloud and would allow staff to remotely access not only office files but also Microsoft web applications. Though the product is free, there would be an upfront cost of $4,000 for initial set-up and staff training. The cost would be split evenly between the two districts. Andrew explained that we currently have 3 Big Belly solar trash compactors installed in the Uptown and staff would like to request $35,560 from the unanticipated assessment collection over the annual budget. There was discussion of where the compactors should be placed, the technology that the compactors provide and how we use it. The board recommended that we increase the number of the purchase to 10 with the locations to be determined by the district staff. Andrew reported that the Ambassador program is running well. He noted that the Block by Block executive team held a meeting with staff to discuss priorities and goals for the coming year including the development of a homeless outreach program, the implementation of the SMART System, and using the SMART system

SOBO Updates

Deborah moved and Robert seconded the motion to approve the purchase of 10 additional Big Belly trash compactors. The motion was approved unanimously.

to create a district watch program. The hanging plants have been removed and shipped to Oregon to be replanted. They will return and be installed next April. Andrew explained that staff is waiting to hear the decision on the Franklin Square minor encroachment permit before we begin working on the Harrison Street median in an effort to consolidate those items into one master encroachment permit amendment. Andrew lastly noted that in the coming year the focus of the S.O.B.O. committee will be to maintain the projects currently in place. DISI Updates a. Gallen.Neilly & Associates Report Steve reviewed the DISI budget planning meeting. Steve updated the board on the success of Plaid Friday and noted that there were 45+ Oakland business and more than 30 pop-up vendors involved in the event. Latham Square was activated with vendors, music and live art and 10 bars hosted pop-up retail vendors during the night. He noted that many businesses have reported increased sales. Nancy reviewed the highlights of the Gallen.Neilly & Associates report and listed the recent press releases and clips about the districts. Other Chris announced that Pet Food Express is sponsoring CatVidFest2 on the Great Wall of Oakland. The meeting was adjourned to executive session at 9:31 a.m. ***CLOSED SESSION*** Discussion of additional personnel compensation Deborah advised the board that the ORG committee had reviewed the established goals for OVM, Peralta, and Block by Block and noted that overall goals were achieved and sometimes exceeded, justifying bonus compensation for exceptional performance. After brief discussion, Michelle moved and Andrea seconded the motion to allocate additional compensation from LMUDA as follows: OVM: $7,000 Block by Block: $3,000 Peralta: $1,250 Each ambassador: $75 gift card Michelle moved and Andrea seconded the motion to allocate additional compensation to Oakland Venue Management in the amount of $7,000, to Peralta Service Corporation in the amount of $1,250, to Block by Block in the amount of $3,000, and $75 in the form of

Adjournment to executive session

a gift card to each Ambassador. Adjournment The meeting was adjourned at 9:42 a.m.

Minutes taken by: Fiona Simms, Administrative Assistant

Lake Merritt/Upown District Association YTD Cash Summary-February 2014

6
Actual Annual Budget Notes

YTD Budget Cash Available Prior Year Reserve and Assessment Income Unallocated Carry Forward Less Reserve $638,431.25 $135,763.48 $73,344.70

$651,081.67 $135,763.48 $73,344.70

$1,190,980.46 $135,763.48 $73,344.70

Total Cash Available

$700,850.03

$713,500.45

$1,253,399.24

Expenses DISI ORG SOBO Total Expenses Cash Remaining $9,916.68 $36,363.28 $141,196.78 $187,476.74 $513,373.29 $4,314.04 $32,511.32 $126,929.30 $163,754.66 $549,745.79 $63,500.00 Please See Attached $206,954.76 Please See Attached $847,181.00 Please See Attached $1,117,635.76 Please See Attached $135,763.48

10:19 AM 2/26/14 Cash Basis

Curr. Actual Curr. Budget Curr. Variance

Lake Merritt Uptown District Association February 2014 Expenses

Percent YTD Actual YTD Budget YTD Variance Percent Annual Budget Variance Explanation

EXPENSES

DISTRICT IDENTITY (DISI) DISI Projects Banner Program Marketing Merchant/Retail Support Misc Public Relations Public Space Development Total DISI Projects Special Events Arts & Culture CBD Sponsored Events Holiday Event Total Special Events TOTAL (DISI) ORGANIZATION Non-personnel expenses Accounting Expenses Computer Service & Support Consulting & Legal Expenses Fees & Permits Insurance Directors & Officers General Liability Total Insurance Misc Occupancy expenses Rent, parking, other occupancy Total Occupancy expenses Office furniture & equipment Postage, shipping, delivery Printing & copying Supplies Telephone & telecommunications Total Non-personnel expenses ORG/Special Projects Annual Breakfast Meeting Business Attraction and Retention Shuttle Total ORG/Special Projects Personnel & Related Public Relations Staff Personnel Training & Prof. Develop. Total Personnel & Related 1,273.65 10,592.16 0.00 11,865.81 1,250.00 10,592.98 333.34 12,176.32 23.65 -0.82 -333.34 -310.51 101.89% 99.99% 0.0% 97.45% 2,523.65 21,184.32 0.00 23,707.97 2,500.00 21,185.96 666.68 24,352.64 23.65 (1.64) -666.68 -644.67 100.95% 99.99% 0.0% 97.35% 15,000.00 127,115.76 4,000.00 146,115.76 0.00 17.50 0.00 255.38 1,273.65 0.00 1,546.53 0.00 1,500.00 0.00 1,500.00 3,046.53 291.66 875.00 500.00 125.00 1,250.00 333.34 3,375.00 833.34 750.00 0.00 1,583.34 4,958.34 -291.66 -857.50 -500.00 130.38 23.65 -333.34 -1,828.47 -833.34 750.00 0.00 -83.34 -1,911.81 0.0% 2.0% 0.0% 204.3% 101.89% 0.0% 45.82% 0.0% 200.0% 0.0% 94.74% 61.44% 0.00 35.00 0.00 255.38 2,523.65 0.00 2,814.03 0.00 1,500.00 0.00 1,500.00 4,314.03 583.32 1,750.00 1,000.00 250.00 2,500.00 666.68 6,750.00 1,666.68 1,500.00 0.00 3,166.68 9,916.68 -583.32 -1,715.00 -1,000.00 5.38 23.65 -666.68 -3,935.97 -1,666.68 0.00 0.00 -1,666.68 -5,602.65 0.0% 2.0% 0.0% 102.15% 100.95% 0.0% 41.69% 0.0% 100.0% 0.0% 47.37% 43.5% 3,500.00 10,500.00 6,000.00 1,500.00 Includes payments to DISI Startegic Planning facilitator 15,000.00 4,000.00 40,500.00 10,000.00 9,000.00 Includes sponsorship of EBBC Bike to Work Day 4,000.00 23,000.00 63,500.00

0.00 25.00 0.00 0.00 0.00 0.00 0.00 0.00 1,701.97 1,701.97 0.00 13.84 0.00 209.14 166.27 2,116.22

541.66 166.66 208.34 166.66 0.00 0.00 0.00 41.66 1,757.84 1,757.84 125.00 41.66 250.00 291.66 208.34 3,799.48

-541.66 -141.66 -208.34 -166.66 0.00 0.00 0.00 -41.66 -55.87 -55.87 -125.00 -27.82 -250.00 -82.52 -42.07 -1,683.26

0.0% 15.0% 0.0% 0.0% 0.0% 0.0% 0.0% 0.0% 96.82% 96.82% 0.0% 33.22% 0.0% 71.71% 79.81% 55.7%

0.00 100.00 0.00 20.00 1,237.00 2,916.00 4,153.00 7.00 3,403.94 3,403.94 107.52 13.84 0.00 665.03 333.02 8,803.35

1,083.32 333.32 416.68 333.32 1,258.00 2,987.00 4,245.00 83.32 3,515.68 3,515.68 250.00 83.32 500.00 583.32 416.68 11,843.96

-1,083.32 -233.32 -416.68 -313.32 -21.00 -71.00 -92.00 -76.32 -111.74 -111.74 -142.48 -69.48 -500.00 81.71 -83.66 -3,040.61

0.0% 30.0% 0.0% 6.0% 98.33% 97.62% 97.83% 8.4% 96.82% 96.82% 43.01% 16.61% 0.0% 114.01% 79.92% 74.33%

6,500.00 2,000.00 2,500.00 2,000.00 1,258.00 Paid in full 2,987.00 Paid in full 4,245.00 500.00 21,094.00 21,094.00 1,500.00 500.00 3,000.00 3,500.00 Includes purchase of ink for printer 2,500.00 49,839.00

0.00 0.00 0.00 0.00

0.00 83.34 0.00 83.34

0.00 -83.34 0.00 -83.34

0.0% 0.0% 0.0% 0.0%

0.00 0.00 0.00 0.00

0.00 166.68 0.00 166.68

0.00 -166.68 0.00 -166.68

0.0% 0.0% 0.0% 0.0%

5,000.00 1,000.00 5,000.00 11,000.00

Page 2 of 7

10:19 AM 2/26/14 Cash Basis

Curr. Actual Curr. Budget Curr. Variance

Lake Merritt Uptown District Association February 2014 Expenses

Percent YTD Actual YTD Budget YTD Variance Percent Annual Budget Variance Explanation

8
89.41% 206,954.76

TOTAL ORGANIZATION SOBO Landscaping Staff Person Maintenance Misc SOBO expenses PROW Maintenance Residential Beautification Security Watering TOTAL SOBO TOTAL EXPENSE

13,982.03

16,059.14

-2,077.11

87.07%

32,511.32

36,363.28

-3,851.96

1,917.00 22,659.13 55.33 1,778.77 0.00 39,554.95 0.00 65,965.18 82,993.74

1,916.66 22,660.00 166.66 3,333.34 166.66 40,438.41 1,916.66 70,598.39 91,615.87

0.34 -0.87 -111.33 -1,554.57 -166.66 -883.46 -1,916.66 -4,633.21 -8,622.13

100.02% 100.0% 33.2% 53.36% 0.0% 97.82% 0.0% 93.44% 90.59%

1,917.00 44,659.13 55.33 2,792.72 0.00 77,505.12 0.00 126,929.30 163,754.65

3,833.32 45,320.00 333.32 6,666.68 333.32 80,876.82 3,833.32 141,196.78 323,240.22

-1,916.32 -660.87 -277.99 -3,873.96 -333.32 -3,371.70 -3,833.32 -14,267.48 -159,485.57

50.01% 98.54% 16.6% 41.89% 0.0% 95.83% 0.0% 89.9% 50.66%

23,000.00 271,920.00 2,000.00 40,000.00 2,000.00 485,261.00 23,000.00 847,181.00 1,253,399.24

Page 3 of 7

2014 Broadway Shuttle Funding Sources: $290K MTC Lifeline Transit $176K Alameda County Vehicle Registration Tax $132K Jack London Square (funded $100k for first 3 years, increased funding in 2013) $100K BAAQMD (grant application pending, $100K is estimate) $36K CBDs (requested amount up from $32K for first 4 years) $15K Forest City (funded $10k for first 3 years, increased funding in 2013) $10K SF Bay Ferry

10

Pricing and Deployment for creating a more Specialized Staff

2013 Pricing
Safety Ambassadors Team Leader Operations Manager

PRICING

Pay Rate FICA WC Liability Unemployment Subtotal Weekly Hours Annual Hours Annual Billing Overhead Benefits Profit Bill Rate Weekly Hours Annual Hours Annual Billing ANNUAL BILLING

$ $ $ $ $ $

14.60 1.12 0.64 0.37 0.88 17.61 546.00 28,392.00

$ $ $ $ $ $

16.50 1.26 0.73 0.42 0.99 19.90 61.00 3,172.00

$ $ $ $ $ $

33.47 2.56 1.47 0.85 2.01 40.36 40.00 2,080.00

$ 499,914.98 $ $ $ $ 1.88 1.88 1.95 23.32 546.00 28,392.00 $ 662,229.30

$ $ $ $ $

63,119.63 1.88 1.88 1.95 25.62 61.00 3,172.00

$ $ $ $ $

83,958.83 1.88 1.88 1.95 46.08 40.00 2,080.00

SCHEDULE

Safety Ambassadors Senior Ambassadors Team Leader Operations Manager Weekly Total Annual Employees

327.00 200.00 80.00 40.00 647.00 33,644.00 16.18

81,253.65

95,849.26

$ 839,332.22

11

Proposed Pricing and Deployment

Downtown Oakland / Lake Merritt CBD Safety
Admin / Data Entry Safety Amb Tier 1 Safety Amb Tier 2 Operations Manager PRICING Team Leader

Pay Rate FICA WC Liability Unemployment Subtotal Weekly Hours Annual Hours Annual Billing Overhead Benefits Profit Bill Rate Weekly Hours Annual Hours Annual Billing ANNUAL BILLING

$ $ $ $ $ $

13.00 0.99 0.78 0.33 0.78 15.88 24.00 1,248.00

$ $ $ $ $ $

14.25 1.09 0.85 0.36 0.86 17.41 326.00 16,952.00

$ $ $ $ $ $

16.00 1.22 0.96 0.41 0.96 19.55 176.00 9,152.00

$ $ $ $ $ $

17.00 1.30 1.01 0.43 1.02 20.77 80.00 4,160.00

$ $ $ $ $ $

34.47 2.64 2.06 0.88 2.07 42.12 40.00 2,080.00

$ $ $ $ $

19,820.86 2.24 2.00 2.05 22.17 24.00 1,248.00

$ 295,121.18 $ $ $ $ 2.24 2.00 2.05 23.70 326.00 16,952.00 $ 401,680.09

$ 178,895.97 $ $ $ $ 2.24 2.00 2.05 25.83 176.00 9,152.00 $ 236,424.71

$ $ $ $ $

86,398.62 2.24 2.00 2.05 27.05 80.00 4,160.00

$ $ $ $ $

87,603.38 2.24 2.00 2.05 48.40 40.00 2,080.00

27,665.69

$ 112,548.05

$ 100,678.09 $ 878,996.62

Wages based on average hourly rates for current Tier 1 Ambassadors and provides for wage increases for Tier 2, Team Leaders and Operations Manager.

Based upon conversations we have engaged in regarding the desire to take the account into a data driven (work smarter, not harder) approach, adjustments have been made to the current deployment. Included in those adjustments is the additional admin position, wage increases for tenured employees, and a Longevity Bonus for those employees as well.

SCHEDULE

Admin / Data Entry Safety Amb Safety Amb Team Leader Operations Manager Weekly Total Annual Employees Tier 1 Tier 2

24.00 326.00 176.00 80.00 40.00 646.00 33,592.00 16.15

Pricing accounts no significant decrease of total hours compared to 2013. The hours associated with the Admin Assistant will allow hours equal to that amount for the Operations manager to spend in the field.
Field Hrs gained by Operations Mgr Downtown Oakland Lake Merritt Totals Cost of Admin Assistant Gained Position $ Value Dollar Amt Hrs Per Year Weekly hrs $ 25,370.88 524.16 10.08 $ 28,953.60 723.84 13.92 $ 54,324.48 1248.00 24.00 $ 27,669.08 $ 26,655.40

12

Cost Breakdown by District

DOWNTOWN OAKLAND
PRICING Admin / Data Entry Safety Amb Tier 1 Safety Amb Tier 2 Team Leader Operations Manager

Pay Rate FICA WC Liability Unemployment Subtotal Weekly Hours Annual Hours Annual Billing Overhead Benefits Profit Bill Rate Weekly Hours Annual Hours Annual Billing ANNUAL BILLING

$ $ $ $ $ $

13.00 0.99 0.78 0.33 0.78 15.88 10.08 524.16 8,324.76

$ $ $ $ $ $

14.25 1.09 0.85 0.36 0.86 17.41 147.00 7,644.00 133,076.12

$ $ $ $ $ $

16.00 1.22 0.96 0.41 0.96 19.55 76.00 3,952.00 77,250.53

$ $ $ $ $ $

17.00 1.30 1.01 0.43 1.02 20.77 33.60 1,747.20 36,287.42

$ $ $ $ $ $

34.47 2.64 2.06 0.88 2.07 42.12 16.80 873.60 36,793.42

$ $ $ $

2.14 2.00 2.05 22.07203 10.08 524.16

$ $ $ $

2.14 2.00 2.05 23.59916 147.00 7,644.00

$ $ $ $

2.14 2.00 2.05 25.73713 76.00 3,952.00

$ $ $ $

2.14 2.00 2.05 26.95883 33.60 1,747.20

$ $ $ $

2.14 2.00 2.05 48.30694 16.80 873.60

SCHEDULE

Admin / Data Entry Safety Amb Safety Amb Team Tier 1 Tier 2 Leader

10.08 147.00 76.00 33.60 16.80 283.48 14,740.96

Operations Manager Weekly Total Annual

11,569.28

$ 180,391.95

$ 101,713.14

47,102.47

42,200.94

$ 382,977.78

Downtown Oakland With Longevity Bonus

Position Safety Ambassador Tier 1 Ambassador Tier 2 Ambassador Team Lead Operations Mgr 75% in field Admin Total Hours Hours 2014 N/A 2013 241 Hours +/$ $ $ $ $ Billrate 2014 $ 23.60 25.74 26.96 $ 48.31 $ 22.07 2013 23.32 $ $ $ $ $ Annual Cost 2014 180,391.95 101,713.14 47,102.47 42,200.94 11,569.28 382,977.78

147.00 na (18.00) 76.00 33.60 26.14 7.46 16.80 17.14 12.60 10.08 2014 2013 On-Street +/283.48 284.28 2.06

25.62 46.08

TOTAL $

13

LAKE MERRITT UPTOWN

Lake Merritt Uptown Security
PRICING Admin / Data Entry Safety Amb Tier 1 Safety Amb Tier 2 Team Leader Operations Manager

Pay Rate FICA WC Liability Unemployment Subtotal Weekly Hours Annual Hours Annual Billing Overhead Benefits Profit Bill Rate Weekly Hours Annual Hours Annual Billing ANNUAL BILLING

$ $ $ $ $ $

13.00 0.99 0.78 0.33 0.78 15.88 13.92 723.84 11,496.10

$ $ $ $ $ $

14.25 1.09 0.85 0.36 0.86 17.41 179.00 9,308.00 162,045.07

$ $ $ $ $ $

16.00 1.22 0.96 0.41 0.96 19.55 100.00 5,200.00 101,645.44

$ $ $ $ $ $

17.00 1.30 1.01 0.43 1.02 20.77 46.40 2,412.80 50,111.20

$ $ $ $ $ $

34.47 2.64 2.06 0.88 2.07 42.12 23.20 1,206.40 50,809.96

$ $ $ $

2.31 2.00 2.05 22.243079 13.92 723.84

$ $ $

2.31 2.00 2.05

$ $ $

2.31 2.00 2.05

$ $ $

2.31 2.00 2.05

$ $ $

2.31 2.00 2.05

Safety Amb

SCHEDULE

Admin / Data Entry Tier 1 Tier 2 Leader Safety Amb Team

13.92 179.00 100.00 46.40 23.20 362.52 18,851.04 9.06

$ 23.770204 179.00 9,308.00 $ 221,253.06

$ 25.908179 100.00 5,200.00 $ 134,722.53

$ 27.129879 46.40 2,412.80 $ 65,458.97

$ 48.477987 23.20 1,206.40 $ 58,483.84 $ 496,018.84

Operations Manager Weekly Total Annual Employees

16,100.43

Lake Merrit Uptown With Longevity Bonus

Position Safety Ambassador Tier 1 Ambassador Tier 2 Ambassador Team Lead Operations Mgr 75% in field Admin Total Hours Hours 2014 N/A 2013 305 Hours +/$ $ $ $ $ Billrate 2014 $ 23.77 25.91 27.13 $ 48.48 $ 22.24 2013 23.32 $ $ $ $ $ Annual Cost 2014 221,253.06 134,722.53 65,458.97 58,483.84 16,100.43 496,018.84

179.00 na (26.00) 100.00 46.40 34.86 11.54 23.20 22.86 17.40 13.92 2014 2013 On-Street +/362.52 362.72 2.94

25.62 46.08

TOTAL $

14

Pricing includes Longevity Bonus structure which has been put into overhead costs in the amount of $9,984 which is split between the two programs based on hours allocations to be utilized for 6.4 employees who currently meet the qualifiers for the bonus.
Cost of Longevity Bonus in Dist Hours Lake Merritt Downtown Oakland Totals Dollar Amt Hrs Per Year Weekly hrs $ 5,705.86 220.46 4.24 $ 4,278.14 180.18 3.47 $ 9,984.00 400.65 7.70

Position Summaries
Admin Data Entry Inclusion of a 24 hour per week Admin/ Data Entry position to assist the program in assuring that all paperwork and filing is maintained, Smart System is updated and back office workload is accomplished. This will allow Operations Manager to dedicate more of their time to on-street functions of the CBDs. (This position would not require a guard card)
Position 0-90 Days $ 12.50 After 90 Days $ 13.00 1 Year TBD 2 Years TBD 3 Years TBD 4 Years TBD

Admin / Data Entry

Cost of Admin Asst. in Dist Hours Lake Merritt Downtown Oakland Totals

Dollar Amt Hrs Per Year Weekly hrs $ 11,569.28 488.26 9.39 $ 16,100.43 679.48 13.07 $ 27,669.71 1167.74 22.46

Safety Ambassador Tier 1 Entry level Safety position with compensation starting at historical rate of 13.50 per hour and follows a wage matrix that tops out at $14.50 per hour after 2 years (wages do not disrupt current compensation rates). The wages will be capped for this position until the level of a Tier 2 Ambassador is reached by performance and desire to take on additional responsibilities.
Position 0-90 Days After 90 Days 13.50 $ 14.00 1 Year $ 14.50 2 Years 3 Years 4 Years

Safety Amb

Tier 1

C apped Until performance dictates increase

15

Safety Ambassador Tier 2 This position is for highly experienced Safety Ambassadors and will be filled by those who have at least 2 years on the job and display the characteristics and work ethic to merit an increase in pay and responsibilities. All those currently on staff with 2+ years experience are currently being compensated at $15.00 per hour. Upon adoption of this model, compensation will increase to $16.00 per hour and future ambassadors that reach the status of Tier 2 will start at $15.50 per hour. The longevity bonus is based on
Position

Must have two years experience and/or a work and performance level to merit a promotion into this category. Responsible for the mentoring of all Tier 1 Ambassadors Takes the lead on all calls for service Provides concise written reports on activities engaged in while working within the CBDs Assists the Operations Supervisor and Team Leader in delivering training pieces Maintains a consistent lead by example work ethic and attendance record.
0-90 Days After 90 Days 1 Year $ 15.50 2 Years $ 16.00 3 Years 4 Years

Safety Amb

Tier 2

Based on perforamance

Qualifies For Longevity Bonus

Team Leader Current schedule consists of 61 Team Leader hours split between both districts. During a review of the program, it was determined that we have not historically received the value that we will look for in the future from this position. We propose increasing the allocated hours from 61 hours per week to 80 and requiring a higher level of participation from the employees that are selected to fill this position. Those currently working as team leaders are being paid at a rate of $16.00 per hour. Upon adoption of this compensation model the hourly rate will be increased to $16.50 per hour with the qualification for a Longevity bonus.
Position

Must have at Least 2 years of experience as a Tier 2 Ambassador, or 3+ years of management experience in a related field. Will be charged with overseeing on-street performance of Tier 1 & 2 Ambassadors. Will deliver work assignments Coordinate, and present training pieces and assure understanding. Assist in interviewing and the vetting of potential candidates Will assure that Smart System protocols are being utilized in the field by spot checking entries. Will assist the Operations Manager and Operations Supervisor in any and all assigned tasks. In addition to predominately supporting the staff at street level, the additional duties for this position would be, but not limited to the oversight of the below duties and tasks: Scheduling
0-90 Days After 90 Days 1 Year $ 17.00 2 Years 3 Years 4 Years Upon Hire or Promotion
Qualifies For Longevity Bonus

Team Leader

16

Operations Manager As we enter into a more data-driven and community involved program it is important for the Operations Manager to devote much of his time to new initiatives while assuring that all current programs and policies are being adhered to. The Operations Managers current salary is budgeted at $69,617.00 and we would propose a 3.0% increase which will take him to $71,700.00

Deployment
The objective for an update to the deployment was to assure that we have a Seasoned Ambassador or Team Leader scheduled for every shift. Based on this objective the below deployment allows for a Tier 2 and above to be present for every shift in both districts.
Position Admin / Data Entry Oakland Tier 2 Oakland Tier 1 Lake Merritt Tier 2 Lake Merritt Tier 1 Team Leader Operations Supervisor Total Scheduled Weekly Hours Hours 8am-5:30pm Per Schedule Per Schedule Per Schedule Per Schedule Varies Varies Primary Assignment Office Per Schedule Per Schedule Per Schedule Per Schedule Both Districts Both Districts 0.0 8 24 16 24 13.3 8 93.3 12 24 20 20 13.3 8 Sun Mon Tues Wed Thurs 8 16 22 16 24 13.3 8 8 16 29 16 55 13.3 8 Fri 8 16 32 16 40 13.3 8 8 16 16 16 13.3 Sat Total 24 76 147 100 179 80 40 646

97.3 107.3 145.3 133.3 69.3

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Breakdown by CBD
Oakland

Position Safety Ambassadors Lake Merritt/Uptown Tier 2

Hours 7am - 3:30pm 12:30-9pm 12:30-9pm 7am - 3:30pm 12:30-9pm 12:30-9pm Varies Varies

Primary Assignment Bike / Foot Bike / Foot Bike / Foot Bike / Foot Bike / Foot Bike / Foot Both Dist

Sun Mon Tues Wed Thurs 8 8 8 8 5.6 3.36 8 4 8 8 8 5.6 3.36 8 8 8 8 6 5.6 3.36 8 8 8 8 7 6 5.6 3.36

Fri 8 8 8 8 8 8 5.6 3.36

Sat

Total Wkly Hrs 40

76

36 40 40

Safety Ambassadors Lake Merritt/Uptown Tier 1

7 14

8 8 5.6

23 44 33.6 16.8

Team Leader Operations Manager

Oakland Admin / Data Entry Safety Ambassador Team Leader Operations Manager TOTAL FTEs

Hours 10.08 223 33.60 16.80 283.48 7.09

Lake Merrit Position Hours 7am - 3:30pm Safety Ambassadors Lake Merritt/Uptown Tier 2 12:30-9pm 12:30-9pm 7am - 3:30pm 12:30-9pm Safety Ambassadors Lake Merritt/Uptown Tier 1 4pm- 12:30am 7am - 3:30pm 12:30-9pm 4pm- 12:30am Team Leader Operations Manager Varies Varies Primary Assignment Bike / Foot Bike / Foot Bike / Foot Bike / Foot Bike / Foot Bike / Foot Bike / Foot Bike / Foot Bike / Foot Both Dist Both Dist 7.73 4.64 7.73 4.64 7.73 4.64 8 8 8 8 8 8 8 4 8 Sun Mon Tues Wed Thurs 8 8 8 8 4 8 8 8 8 8 8 8 7 8 8 7.73 4.64 8 7.73 4.64 8 7.73 8 8 8 8 8 8 8 Fri 8 8 8 Sat Total Wkly Hrs 40 32 28 16 16 36 24 31 32 24 46.40 23.2

0 10 9 17

Lake Merritt Admin / Data Entry Safety Ambassador Team Leader Operations Manager TOTAL FTEs

Hours 13.92 279 46.40 23.20 362.52 9.06

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Longevity / Performance Bonus

Concerns were expressed regarding how we can assure those high quality employees stay with the ambassador program and are rewarded for their hard work and loyalty. Block by Block shares those concerns, and it is something that we face in every program we provide services to. It is with this in mind that we propose the adoption of a bonus structure Pilot Program that is designed to benefit qualified employees with a financial reward at the end of the year. Qualifications Must have been continuously employed with Block by Blocks Lake Merritt / Downtown Oakland Safety Program for a period of at 2 years. Must remain employed with Block by Blocks Lake Merritt / Downtown Oakland Safety Program throughout 2014 as of January 1, 2015. Must have reached through performance the level of a Tier 2 Ambassador or Team Leader. If the employees anniversary date falls within 2014, they will qualify for a partial bonus commencing from their 2nd anniversary date until January 1, 2015 Bonuses are not accrued and will be forfeited upon resignation, termination, or cancellation of the bonus program. Must not have acquired greater than 4 attendance points throughout 2014 Must not receive a disciplinary Corrective Action Notice due to performance, or poor behavior that rises to the level of a Final Warning throughout 2014.
Performance/Longevity Bonus Safety Amb Tier 2 Team Leader Annual Hours P/H $ allocation 0.75 0.75 Total $'s $ $ $ 6,864.00 3,120.00 9,984.00 Total Employees Annual Bonus 1,560.00 1,560.00

9152.00 $ 4160.00 $

4.40 $ 2.00 $

Total Included in Overhead Costs

Longevity and Performance Bonus Team Leader 35+ $ 1,560.00 Fulltime Ambassador's 35+ $ 1,560.00 Part-time Ambassador 24-34 $750.00 Part-time Ambassador 8 to 23 $375.00 Part-time Ambassador under 8 hours $0.00 Those whose 2 year anniversary falls within the bonus period will receive a bonus commensurate with their average weekly hours beginning the month following their anniversary date.

Tier 2 to Team Leader, and employed greater than two (2) years

Average hours per week

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2014 OVM Goals

Goal: Explore new creative fundraising models
Identify board members that can assist in obtaining grants and sponsorships Partner with PSC for workforce development grants Partner with BBB for crime prevention grants Develop sponsorship program for enhanced ambassador services and beautification program (e.g., sponsor a hanging basket, or additional ambassador hours) Explore crowd funding opportunities

Goal: Create Homelessness support program

Work with BBB on strategy Create informational handout for city, county and regional support groups Establish working relationships with local support services Expand ambassador training to facilitate support services Participate in the U.S. Department of Housing and Urban Development (HUD) Point in time (PIT) count if possible

Goal: Create a CBD specific community watch program (CWP)

Work with community, stakeholders, OPD neighborhood coordinators, and BBB Create community watch handbook to train volunteer block captains Setup and refine the communication system for the CWP Register up to 30 block captains to participate in the program

Goal: Create criteria for evaluating sponsorships/partnerships

Utilize the strategic plan to identify whether projects are valuable and align with our

priorities

Goal: Facilitate public space development and median improvements

Participate in the redesign and rollout of phase 2 of Latham Square Complete the landscaping of the 27th streets median Successfully manage the maintenance of all our medians and public spaces in the districts Move Franklin Square under our Master Encroachment Permit, landscape, maintain and manage the area, install new furniture

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Goal: Market business clusters

Work with Gallen.Neilly & Associates to create cluster specific one sheets for three distinct markets: press, stakeholders, and brokers Cultivate and build productive partnerships with new Chamber leadership, Visit Oakland, Broker Focus Group, 2.Oakland, and similar groups

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CUSTOMER INFORMATION
Customer Name: Primary Contact: Additional Contact: BBB Operation Manager: Date written: Downtown Oakland Lake Merritt Uptown CBDs Steve Snider Andrew Jones Ted Tarver 8 January 2014 1 Quarter review 2 Quarter review 3 Quarter review 4 Quarter review Operations Manager Signature: General Manager Signature:
th rd nd st

Date: Date: Date: Date:

STRATEGIC WORK PLAN

Confidential Page 1 of 7

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1ST GOAL-

Recruitment, Retention & Staff Development to Mirror the Abilities and Successes of Tenured Staff

Status Plan of Action Utilize tenured staff to provide mentorship and assistance to new employees through a phased training system which will be delivered by senior team members and monitored by Supervision Develop three phased, six week training materials to be used by tenured staff in the training of new Ambassadors that is reflective of the past experiences, and the needs of the districts. Research and recruit from entities and forums outside the current norm to find potential ambassadors that come to us with a higher level of knowledge and abilities. Develop on-going training materials with the assistance of the CBD staff, BBB corporate and local entities and agencies which are specific to the challenges and opportunities in Lake Merritt and Downtown Oakland. Develop account specific and ongoing testing which emphasizes district and situational knowledge. Develop a job satisfaction survey through Survey Monkey (or like survey service) to bench-mark current views of the Ambassador team about their work environment and positions.

Confidential

Page 2 of 7

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Status Examples of Measuring the Goal 1. Increase in Ambassador knowledge measured through the utilization of account specific testing on district and situational knowledge. 2. Decrease in turnover rate which is currently at 64% 3. Increase in employee morale and job satisfaction measured by providing ambassadors with quarterly job satisfaction surveys through Survey Monkey.

Quarterly Activity Summary

Confidential

Page 3 of 7

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2ND GOAL-

Assist in the CBD Management in the Creation of a Homelessness Support Program

Status Plan of Action

Assist in the creation of an informational handout for city, county and regional support groups by enlisting BBBs homeless task-force director. Play a lead role in the development of working relationships with local support services, and develop a common ground approach to the issues of homelessness in the CBDs Develop and/or modify current BBB written materials, and obtain information from local support groups to provide specific training to the Ambassador team. Enlist guest instructors from members of local support service groups to maintain their buy-in and to help strengthen their relationships with the CBDs and Ambassador team. Utilize the SMART System to track the progress of outreach to specific individuals.

Confidential

Page 4 of 7

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Status Examples of Measuring the Goal

1. Monitor number of homeless contacts specific to the individual. Assess whether they have been transitioned into services. 2. Meet with service agencies several times to see if their client goals are being met by utilization of the Safety Ambassadors team in a supporting role. 3. Provide on-going testing of the Ambassador team to ensure knowledge of homeless services offered and the approach the CBDs want them to take when dealing with homeless issues.

Quarterly Activity Summary

Confidential

Page 5 of 7

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3RD GOAL-

Assist the CBD management in the implementation of a community watch program (CWP) with community stakeholders, OPD neighborhood services coordinators.

Status Plan of Action Take an instrumental role in the recruitment of business block captains through the distribution of written materials and the recognition of interested parties. Develop talking points for the ambassadors to use when approached by, or when approaching interested stakeholders. Attend initial community watch meetings, and provide through the collaboration of the CBD staff written materials to be used at those meetings in an ongoing basis. Work through BBB corporate and CBD management in the development of a communication system to be utilized by the CWPs. Enlist the involvement by OPD in the support of the program by developing and using current relationships in the department.

Confidential

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Status Examples of Measuring the Goal 1. This goal will be measured by the number of block captains recruited and the number of CWP groups formed. 2. Feedback from the CWPs on the success of their meetings, and the materials provide to them by the CBD. 3. Tracking of incidents reported by the CWPs, and the responsiveness of those agencies responsible for providing the requested services. 4. Increase in quality of life crimes committed in areas that have formed a CWP.

Quarterly Activity Summary

Confidential

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The Downtown Oakland Association/Lake Merritt Uptown District Association

PSC CBD Goals for 2014

Peralta Service Corporation a subsidy of the Unity Council

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GoalBeing more efficient in delivery of Graffiti & Power washing Services throughout the CBD District:

StrategyPurchasing a portable Paint-Spraying & power washing Unit that can be rolled around on wheels to abate Graffiti (large & small tagging) which will save on cost & time.

GoalPSc will provide expanded training to PSC Maintenance Staff for greater efficiency. The training will be provided for by internal and external resources.

StrategyA. More Customer Service Training- The training would be provided by The Unity Council Workforce Development Staff B. More Safety Training (Once a Week) - The training would be provided by Cleansource Inc. C. More in the Field one on one Eye For Detail Training- The training would be provide by PSC General Manager and Operations Manager. D. To have a Trained Professional come in and train each worker how to properly pick-up syringes in the field of work and how to place them in the proper containers. E. How to remove Blood and other Toxins from the sidewalks, workers will be certified after training.

GoalCollaborate with City agencies to reduce cost for a savings to the district, for those funds to be allocated to other improvements in the district.

StrategyA. To work in collaboration with PWA Staff /CBD Staff/PSC Staff to acquire 2 dumpsters one for illegally dumped items and one for regular trash. I The need for the dumpsters to save a tremendous amount of cost to PSC/CBD paying out over $20,000 a year in Dump Fees.
B. Continue to report, discuss, and collaborate with City Agencies about the Major Maintenance Issues affecting the District and the City.

Peralta Service Corporation a subsidy of the Unity Council

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GoalNew Tree-Well, median & Landscaping Projects throughout the District.

StrategyWork with PSC Horticulturists /CBD Management and staff to identify special project needs throughout District.

Proposed Landscaping Projects 2014Timeline 1. 2. 3. 4. 5. 6. 7. 8. 80 Grand- February 2014, 3 Days for completion Tree well meshing- March 2014 30 Days 1-2 Weeks for completion Franklin Square Mid March 2014, 2 Weeks for completion 21st & Webster- May 2014, 1 Week for completion Project 4 (Trash Receptacles & Snuffers)- May 2014, 1-4 Weeks for completion Project 8 (Broadway East @ 19th)-June 2014, 1 Day for completion Project 10- (Broadway East 20th-21st- June 2014, 1 Week for completion Project 1 (Tree Braces)- July 2014-also depending on city permits. 1-2 Weeks for installation

2014 Completed Projects 1. Project 3- Change of palette for BART planters- completed 2. Project 9- Broadway West Planters- completed

Peralta Service Corporation a subsidy of the Unity Council