EXECUTIVE SUMMARY The Indian Economic Is Growing. There Are Various

EXECUTIVE SUMMARY
The Indian economic is growing. There are various factors contributing for the
development of economy. One of the industries which have revolutnize the economy is
banking. Change in the IT & faster growth has changed the banking operations to a great
extent. Banking operations have led to a great development of economy & meeting
customers needs.
Among various sectors that bank is involved, retail banking is one area that has changed
gradually in meeting dynamic needs of customers. I have undertaken my study in area of
retail banking in order to get the basic understanding of banking operations especially
retail banking. As retail banking activity has been changing & very completive in nature
in meeting needs of customers. State bank has been focus on retail banking. The idea of
undertaking this project is to understand the customer’s present expectation from bank &
even to know their perception about retail banking in this competitive banking scenario.
The project title is Study and Awareness Level of Retail Banking (Personal
Banking) Products of SBI Bank, Hubli.
OBJECTIVES:
• To study retail banking Products State Bank Of India, Hubli.
• To understand perception of customers about retail banking Products in State

Bank Of India, Hubli.
• To know the benefits available by the customers from SBI retail banking
products.
The sample size is 100 and sample units were individuals. The sample area is
limited to Hubli city. The Statistical Tool used is SPSS and Bar diagrams are used for
analyzing and interpretation.
KLES’s Institute of Management Studies and

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Findings: During the project there were some of the findings, which are as follows:
1) The SBI customers are satisfied for using the SBI Retail products of SBI Bank and
are very much influenced by the factors like convenience, rate of interest and
services.
2) The project could help me in understanding different types of retail products and
their information.
3) The perception of the SBI customer relating to retail banking products provided by
SBI bank.
Limitations:
1) The sample size is 100 and findings are based on these samples.
2) The study was restricted to 4 months.
3) There were some difficulties when asked for personal details like cell numbers were
asked.

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HISTORY OF BANKING IN INDIA
Without a sound and effective banking system in India it cannot have a healthy
economy. The banking system of India should not only be hassle free but it should be
able to meet new challenges posed by the technology and any other external and internal
factors.
For the past three decades India’s banking system has several outstanding
achievements to its credit. The most striking is its extensive reach. It is no longer
confined to only metropolitans or cosmopolitans in India. In fact, Indian banking system
has reached even to the remote corners of the country. This is one of the main reasons for
India’s growth. The government’s regular policy for Indian bank since 1969 has paid rich
dividends with the nationalisation of 14 major private banks of India.
The first bank in India, though conservative, was established in 1786. From 1786 till
today, the journey of Indian Banking System can be segregated into three distinct phases.
They are as mentioned below:
Early phase from 1786 to 1969 of Indian Banks
Nationalization of Indian Banks and up to 1991 prior to Indian
Banking sector Reforms.
New phase of Indian Banking System with the advent of Indian
Financial & Banking
Sector Reforms after 1991.

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Phase I-
The General Bank of India was set up in the year 1786. Next came Bank of
Hindustan and Bengal Bank. The East India Company established Bank of Bengal
(1809), Bank of Bombay (1840) and Bank of Madras (1843) as independent units and
called it Presidency Banks. These three banks were amalgamated in 1920 and Imperial
Bank of India was established which started as private shareholders banks, mostly
European shareholders.
In 1865 Allahabad Bank was established and first time exclusively by Indians,
Punjab National Bank Ltd. was set up in 1894 with headquarters at Lahore. Between
1906 and 1913, Bank of India, Central Bank of India, Bank of Baroda, Canara Bank,
Indian Bank, and Bank of Mysore were set up. Reserve Bank of India came in 1935.
During the first phase the growth was very slow and banks also experienced
periodic failures between 1913 and 1948. There were approximately 1100 banks, mostly
small. To streamline the functioning and activities of banks, mostly small. To streamline
the functioning and activities of commercial banks, the Government of India came up
with The Banking Companies Act, 1949 which was later changed to Banking Regulation
Act 1949 as per amending Act of 1965 (Act No. 23 of 1965). Reserve Bank of India was
vested with extensive powers for the supervision of banking in India as the Central
Banking System.
During those days public has lesser confidence in the banks. As an aftermath
deposit mobilisation was slow. Abreast of it the savings bank facility provided by the

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Postal department was comparatively safer. Moreover, funds were largely given to
traders.
Phase II-
Government took major steps in this Indian Banking Sector Reform after
independence. In 1955, it nationalised Imperial Bank of India with extensive banking
facilities on a large scale specially in rural and semi-urban areas. It formed State Bank of
India to act as the principal agent of RBI and to handle banking transactions of the Union
and state government all over the country.
Seven banks forming subsidiary of State Bank of India was nationalised in 1960 on
19th July 1969, major process of nationalisation was carried out. It was the effort of the
then Prime Minister of India, Mrs. Indira Gandhi. 14 major commercial banks in the
country were nationalized.Second phase of nationalisation Indian Banking Sector Reform
was carried out in 1980 with seven more banks. This step brought 80% of the banking
segment in India under Government ownership.
The following are the steps taken by the Government of India to Regulate Banking
Institutions in the Country:
1949: Enactment of Banking Regulation Act.

1955: Nationalisation of State Bank of India.
1959: Nationalisation of SBI subsidiaries.
1961: Insurance cover extended to deposits.
1969: Nationalisation of 14 major banks.
1971: Creation of credit guarantee corporation.
1975: Creation of regional rural banks.

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1980: Nationalisation of seven banks with deposits over 200 cr.
Banking in the sunshine of Government ownership gave the public implicit faith
and immense confidence about the sustainability of these institutions.
Phase III-
This phase has introduced many more products and facilities in the banking sector
in its reforms measure. In 1991, under the chairmanship of M Narasimham, a committee
was set up by his name, which worked for the Liberalization of Banking Practices.
The country is flooded with foreign banks and their ATM stations. Efforts are
being put to give a satisfactory service to customers. Phone banking and net banking is
introduced. The entire system became more convenient and swift. Time is given more
importance than money.
The financial system of India has shown a great deal of resilience. It is sheltered
from any crisis triggered by any external macroeconomics shock as other East Asian
Countries suffered. This is all due to a flexible exchange rate regime, the foreign reserves
are high, the capital account is not yet fully convertible, and banks and their customers
have limited foreign exchange exposure.
Banking in India originated in the first decade of 18 th century with The General
Bank Of India coming into existence in 1786. This was followed by Bank of Hindustan.
Both these banks are now defunct. The oldest bank in existence in India is the State Bank
Of India being established as “The Bank Of Calcutta” in Calcutta in June 1806. Couple of
Decades later, foreign Banks like HSBC and Credit Lyonnais Started their Calcutta

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operations in 1850s. At that point of time, Calcutta was the most active trading port,
mainly due to the trade of British Empire and due to which banking actively took roots
there and prospered. The first fully Indian owned bank was the Allahabad Bank set up in
1865.
By 1900, the market expanded with the establishment of banks like Punjab National
Bank in 1895 in Lahore; Bank of India in 1906 in Mumbai-both of which were founded
under private ownership. Indian Banking Sector was formally regulated by Reserve Bank
Of India from 1935. After India’s independence in 1947, the Reserve Bank was
nationalised and given broader powers.
SBI Group-
The Bank of Bengal, which later became the State Bank of India. State Bank of
India with its seven associate banks commands the largest banking resources in India.
Nationalisation-
The next significant milestone in Indian Banking happened in late 1960s when the
then Indira Gandhi government nationalized on 19th July 1949, 14 major commercial
Indian banks followed by nationalisation of 6 more commercial Indian banks in 1980.
The stated reason for the nationalisation was more control of credit delivery. After
this, until 1990s, the nationalised banks grew at a leisurely pace of around 4% also called
as the Hindu growth of the Indian economy.

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After the amalgamation of New Bank of India with Punjab National Bank,
currently there are 19 nationalised banks in India.
Liberalization-
In the early 1990’s the then Narasimha rao government embarked a policy of
liberalization and gave licences to a small number of private banks, which came to be
known as New generation tech-savvy banks, which included banks like ICICI and HDFC.
This move along with the rapid growth of the economy of India, kick started the banking
sector in India, which has seen rapid growth with strong contribution from all the sectors
of banks, namely Government banks, Private Banks and Foreign banks. However there
had been a few hiccups for these new banks with many either being taken over like
Global Trust Bank while others like Centurion Bank have found the going tough.
The next stage for the Indian Banking has been set up with the proposed relaxation
in the norms for Foreign Direct Investment, where all Foreign Investors in Banks may be
given voting rights which could exceed the present cap of 10%, at present it has gone up
to 49% with some restrictions.

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The new policy shook the Banking sector in India completely. Bankers, till this
time, were used to the 4-6-4 method (Borrow at 4%; Lend at 6%; Go home at 4) of
functioning. The new wave ushered in a modern outlook and tech-savvy methods of
working for traditional banks. All this led to the retail boom in India. People not just
demanded more from their banks but also received more.
CURRENT SCENARIO-
Currently overall, banking in India is considered as fairly mature in terms of supply,

product range and reach-even though reach in rural India still remains a challenge for the
private sector and foreign banks. Even in terms of quality of assets and capital adequacy,
Indian banks are considered to have clean, strong and transparent balance sheets-as
compared to other banks in comparable economies in its region. The Reserve Bank of
India is an autonomous body, with minimal pressure from the government. The stated
policy of the Bank on the Indian Rupee is to manage volatility-without any stated
exchange rate-and this has mostly been true.
With the growth in the Indian economy expected to be strong for quite some time-
especially in its services sector, the demand for banking services-especially retail
banking, mortgages and investment services are expected to be strong. M&As, takeovers,
asset sales and much more action (as it is unraveling in China) will happen on this front
in India.

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In March 2006, the Reserve Bank of India allowed Warburg Pincus to increase its
stake in Kotak Mahindra Bank (a private sector bank) to 10%. This is the first time an
investor has been allowed to hold more than 5% in a private sector bank since the RBI
announced norms in 2005 that any stake exceeding 5% in the private sector banks would
need to be vetted by them.
Currently, India has 88 scheduled commercial banks (SCBs) - 28 public sector

banks (that is with the Government of India holding a stake), 29 private banks (these do
not have government stake; they may be publicly listed and traded on stock exchanges)
and 31 foreign banks. They have a combined network of over 53,000 branches and
17,000 ATMs. According to a report by ICRA Limited, a rating agency, the public sector
banks hold over 75 percent of total assets of the banking industry, with the private and
foreign banks holding 18.2% and 6.5% respectively.
Banking in India
1 Central Bank Reserve Bank of India

State Bank of India, Allahabad Bank, Andhra Bank,
Bank of Baroda, Bank of India, Bank of
Maharastra,Canara Bank, Central Bank of India,
Corporation Bank, Dena Bank, Indian Bank, Indian
2 Nationalised Banks
overseas Bank,Oriental Bank of Commerce, Punjab and
Sind Bank, Punjab National Bank, Syndicate Bank,
Union Bank of India, United Bank of India, UCO
Bank,and Vijaya Bank.
Bank of Rajastan, Bharath overseas Bank, Catholic
Syrian Bank, Centurion Bank of Punjab, City Union

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Bank, Development Credit Bank, Dhanalaxmi Bank,
Federal Bank, Ganesh Bank of Kurundwad, HDFC
Bank, ICICI Bank, IDBI, IndusInd Bank, ING Vysya
3 Private Banks
Bank, Jammu and Kashmir Bank, Karnataka Bank
Limited, Karur Vysya Bank, Kotek Mahindra Bank,
Lakshmivilas Bank, Lord Krishna Bank, Nainitak Bank,
Ratnakar Bank,Sangli Bank, SBI Commercial and
International Bank, South Indian Bank, Tamil Nadu
Merchantile Bank Ltd., United Western Bank, UTI
Bank, YES Bank.
Structure of Indian Banking-
Reserve Bank of India is the regulating body for the Indian Banking Industry. It is a
mixture of Public sector, Private sector, Co-operative banks and foreign banks. The
private sector banks are further spilt into old banks and new banks.
Reserve Bank of India
Scheduled Banks
Scheduled Commercial Scheduled Co-operative

Banks Banks

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Public Sector Private Sector Foreign Regional Rural
Banks Banks Banks Banks
Nationalised SBI & its

Banks Associates Scheduled Urban co- Scheduled State co-
operative operative Banks
Bank
Old private sector New private sector

Banks Banks
STATE BANK OF INDIA
Not only many financial institution in the world today can claim the antiquity and
majesty of the State Bank Of India founded nearly two centuries ago with primarily intent
of imparting stability to the money market, the bank from its inception mobilized funds
for supporting both the public credit of the companies governments in the three
presidencies of British India and the private credit of the European and India merchants
from about 1860s when the Indian economy book a significant leap forward under the
impulse of quickened world communications and ingenious method of industrial and
agricultural production the Bank became intimately in valued in the financing of
practically and mining activity of the Sub- Continent Although large European and Indian
merchants and manufacturers were undoubtedly thee principal beneficiaries, the small
man never ignored loans as low as Rs.100 were disbursed in agricultural districts against

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glad ornaments. Added to these the bank till the creation of the Reserve Bank in 1935
carried out numerous Central – Banking functions.
Adaptation world and the needs of the hour has been one of the strengths of the Bank,
In the post depression exe. For instance – when business opportunities become extremely
restricted, rules laid down in the book of instructions were relined to ensure that good
business did not go post. Yet seldom did the bank contravenes its value as depart from
sound banking principles to retain as expand its business. An innovative array of office,
unknown to the world then, was devised in the form of branches, sub branches, treasury
pay office, pay office, sub pay office and out students to exploit the opportunities of an
expanding economy. New business strategy was also evaded way back in 1937 to render
the best banking service through prompt and courteous attention to customers.
ABOUT LOGO

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THE PLACE TO SHARE THE NEWS ...……
SHARE THE VIEWS ……
Togetherness is the theme of this corporate loge of SBI where the world of banking
services meet the ever changing customers needs and establishes a link that is like a
circle, it indicates complete services towards customers. The logo also denotes a bank
that it has prepared to do anything to go to any lengths, for customers.
The blue pointer represent the philosophy of the bank that is always looking for the
growth and newer, more challenging, more promising direction. The key hole indicates
safety and security.
MISSION, VISION AND VALUES

MISSION STATEMENT:
To retain the Bank’s position as premiere Indian Financial Service Group, with world
class standards and significant global committed to excellence in customer, shareholder
and employee satisfaction and to play a leading role in expanding and diversifying
financial service sectors while containing emphasis on its development banking rule.
VISION STATEMENT:
♦ Premier Indian Financial Service Group with prospective world-class
Standards of efficiency and professionalism and institutional values.

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♦ Retain its position in the country as pioneers in Development banking.
♦ Maximize the shareholders value through high-sustained earnings per
Share.
♦ An institution with cultural mutual care and commitment, satisfying and
Good work environment and continues learning opportunities.
VALUES:
♦ Excellence in customer service
♦ Profit orientation
♦ Belonging commitment to Bank
♦ Fairness in all dealings and relations
♦ Risk taking and innovative
♦ Team playing
ORGANISATION STRUCTURE
MANAGING DIRECTOR
CHIEF GENERAL MANAGER

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∇
G. M G.M G.M G.M G.M
(Operations) (C&B) (F&S) (I) & CVO (P&D)
Zonal officers
Functional Heads
Regional officers
S.No Name of Director Sec. of SBI Act, 1955

1 Shri O.P. Bhatt 19(a)
Chairman
2 Shri T.S. Bhattacharya 19 (b)
MD & GE (CB)
3 Shri S.K. Bhattacharyya 19(b)
MD & CC&RO
4 Shri Suman Kumar Bery 19(c)

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5 Dr. Ashok Jhunjhunwala 19(c)
6 Shri Ananta Chandra Kalita 19(ca)
7 Shri Amar Pal 19(cb)
8 Shri Piyush Goyal 19(d)
9 Dr. Deva Nand Balodhi 19(d)
10 Prof. Mohd. Salahuddin Ansari 19(d)
11 Shri Vinod Rai 19(e)
12 Smt. Shyamala Gopinath 19(f)

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RETAIL BANKING SCENARIO
Retail banking includes a comprehensive range of financial products viz. deposit

products, residential mortgage loans, credit cards, auto finance, personal loans, consumer
durable loans, loans against equity shares, loans for subscribing to initial public
offers(IPO’s) ,debit cards, bill payment services, mutual funds, investment advisory
services. These products provide an opportunity for banks to diversify the asset portfolio
with high profitability and relatively low NPAs.The categorization of retail banking
segment and have identified it as a principal growth driver .They are slowly gaining
market share in the retail space.
For several years, banks viewed consumer loans with skepticism. Commercial
loans dominated the banks portfolio as they generate high net yields with low credit risk.
Consumer loans in contrast involved smaller amounts, large staff to handle accounts and
high default rates. They were considered substandard by the banks. Even the regulators
across the globe have not encouraged consumer finance till very recently. However, over
the past few years, fierce competition among the banks lowered the spreads and
profitability on commercial loans. With deregulation and increase in consumer loan rates,
the risk-adjusted returns in retail sector have exceeded the returns on commercial loans.

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Competition, securitization, automation and regulation are the major forces that are
driving and shaping consumer lending.Net banking, phone banking, mobile banking,
ATM’s and bill payments are the new facilities that banks are using not only to lure
customers but also to help them reduce their total operating costs. In India, commercial
banks dominate the market for consumer credit. Even nationalized banks, which control
more than two-thirds of the banking business in the country, are tapping retail lending
with great vigor. The enormous competition has led to innovative retail banking products
that are extremely customer-friendly and plug the loopholes in the existing similar
products.
The growth in retail banking has been facilitated by the growth in banking technology
and automation of banking processes that enable extension of reach and rationalization of
costs. ATM’s have emerged as an alternative banking channel, which facilitate low cost
transaction vis-à-vis traditional branches. It also has the advantage of reducing the branch
traffic and enable banks with small networks to upset the traditional disadvantages by
increasing their reach and spread.
The retail banking industry is diverse and competitive. In addition, to checking and
savings account services, banks offer brokerage and insurance capabilities to manage all
aspects of a customer’s financial portfolio. Attracting profitable customers from
competitors is essential for long-term success. Retail banking has both pros and cons. In
the present situation, the bankers have very little option, but to chant ‘retail mantra’.
Banks today face complex challenges on multiple fronts. Customer expectations are
higher then ever, with growing demand for more rapid service delivery and more flexible,
personalized interaction.

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Retail Banking in India
The stagnation in Indian economy has resulted in poor credit absorption both for long
term funding to big-ticket projects as well as working capital. The slow down could be
attributed to lack of credit off-take by the industrial sector even as food credit continued
to search. This has resulted in limited lending opportunities to banks. Major portion of the
loans raised by corporates were to replace the existing high cost funding and is more in
the nature of arbitraging on the interest rates with various banks. The loan products to
corporate with strong financial are now almost linked to prices of government securities-
or mark up over government paper. More over, big corporates are bypassing banks and
rising money through the debt market and commercial papers, which are cheaper than
bank credit. Therefore banks are being forced to look at the mid corporates.
The tough macro economic environment, increasing risk profile and low yield indicate
that corporate banking has entered the maturity face. To survive and prosper amid the
rapid changes that continue to redefine financial services market place ,banks hitherto
concentrating on corporate borrowers are embarking now on a strategy driven by retail
banking and fee based income in order to maintain asset growth and profitability. The
ratio of non interest income to total funds has already increased for some banks.
The ratio of retail credit to net credit at the global level is around 5%.In India it is
interesting to note that this ratio is over 10% as on 31st march 2002 with the economic
reforms set in motion, the country is already rated as a major hub for economic
development. Increases in per capita income, changes in life style and growing
urbanization have made the Indian population raise from oblivion and resurge in a

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modern era. The policy of save and spend is gradually giving way to spend and save
concept.
For banks, retail segment is the principle growth driver as they are gaining slowly gaining
market share in the retail space. The retail asset portfolio of banks has grown
substantially during 2001-2002.Foreign banks are also securitizing vehicle loans to raise
off-balance sheet resources and reducing the over all cost of funding. For ex: Bank of
Muscat is taking over auto loans from other banks signaling a softer interest rate regime
for consumer finance and giving an indication to the intensifying competition in business.
The new bank like ICICI bank Ltd, HDFC bank Ltd... Etc are striving to position
themselves as one stop financial shops. These bank have tied up with computer training
companies computer manufacturers, internet services providers and portals for expanding
their net banking services and winding their customer base.
The race for market supremacy is compelling banks in India to adopt the largest
technology on the internet in a bid to capture new markets and customers. HDFC Bank
Ltd with its ‘Freedom the e-Age saving Account’ service, Citibank with ‘Suvidha’ and
ICICI Bank Ltd. With its ‘Mobile Commerce’ service have tied up with cell phone
operators to offer Mobile Banking to their customer. Under mobile banking services,
customers can scan their accounts to seek balance and payments status or instruct banks
to issue cheques, pay bills or deliver statements of accounts. It was estimated that by
2003, cellular phones will have become the premier internet access device, outselling
personal computers. Mobile banking will further minimize the need to visit a bank
branch.

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The critical success factors of banks, which are aggressively moving in the retail
banking segment are wider distribution network, low cost of funding, low intermediation
(operating) costs, marketing capability, large product portfolio, cross-selling, proper
credit appraisal mechanism/risk assessment procedures, high service levels in terms of
faster loan processing and disbursement, flexible technology across banking platforms,
multi-distribution channels, strong brand presence and good recovery mechanism. These
success factors would ultimately transform into how well banks understand their
customers and how effective they are in meeting their new definition of access,
convenience and value.
Growth of Retail Industry

The income levels and employment opportunities for young persons have risen in the IT.
ITES and BPO fields where salaries are generally higher by about 20 to 30%. According
to the officials of Standard Chartered Bank, the number of young people in the age of 20
to 24 who join the workforce is around three million. With a large amount of disposable
income and no financial commitments towards the family, they form a major chunk of
customers for consumer durables and FMCG. Retail industry is the fastest growing
industry in India, whose growth is attributed to ideal breeding ground in the form of huge
market, rising income levels, surplus disposable income, increasing awareness due to
growth of advertisement and cable television channels and the entry of multinational
brands. It is estimated that the retail market is about Rs 9, 00,000 cr and growing at a rate
of 8.5% per annum. Based on market figures, it is estimated that the retailing industry
will grow from 2 to 10% in the next five years added to this is the fact that growth in

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retail industry has increased employment opportunities in this field which in turn raises
the demand for retail and consumer goods.
SBI's Retail Banking
State Bank of India offers a wide range of services in the Personal Banking Segment
which are indexed here.
Click on each of them to access the details. Our products are designed with flexibility to
suit your personal requirements. Enjoy 24 hour facility through our ATMs - growing
speedily it has crossed the 5000 mark Watch this space for more details.
SBI Term Deposits SBI Loan For Pensioners

SBI Recurring Deposits Loan Against Mortgage Of Property
SBI Housing Loan Loan Against Shares & Debentures
SBI Car Loan Rent Plus Scheme
SBI Educational Loan Medi-Plus Scheme
SBI Personal Loan Rates Of Interest

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TERM DEPOSITS
Now you can earn a higher income on your surplus funds by investing those with us. We
provide security, trust and competitive rate of interest.
 Flexibility in period of term deposit from 7 days to 10 years.
 Affordable Low Minimum Deposit Amount: You can open a term deposit with
SBI for a nominal amount of Rs.1000/- only.
 Please check our Interest Rates online or simply email through our Helpline.
 Flexibility in choosing the amount you wish to invest and the maturity period.
Highlights
Safety - We understand the value of your hard earned money and continue to deliver on
our promise of safety and security over 200 years.
Liquidity
Loan /overdraft facility: You can avail a loan/overdraft against your deposit.SBI
provides you loan / overdraft upto 90% of your deposit amount at nominal cost.So you

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continue to earn interest in your deposit and still can meet your urgent financial
requirements.
Premature Withdrawal
Interest to be charged on premature withdrawal of term deposits at 0.5% below the rate
applicable for the period deposit has remained with the Bank.
•Transferability- Transfer of Term Deposits between our wide network of

branches without any charge.
Compounding / Flexible / Timely Payment of Interest - Under our Special Term
Deposit Scheme, interest accrues in your account and gets compounded quarterly.
Besides, we assure timely delivery of the proceeds of your deposit with interest, on
maturity. Flexibility of payment on maturity through Cash (subject to prevalent Income
Tax Act), Banker's Cheque, Credit in Savings Bank/Current account.
• Term Deposits are available at all SBI Branches
• Easy and convenient access of 24X7 information at SBI Internet Banking.
• Nomination Facility - Available.
Tax Implications.
Tax Deductible at Source, as per Income Tax Act.
Automatic Renewals

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There is no need for you to keep track of the maturity of your deposits. Your deposits
with us will be renewed automatically, post maturity. And you continue to earn interest
for same period as that of your matured deposit, at the interest rate prevailing at the time
of maturity. Automatic renewals take place where there are no standing instructions for
renewal.
Flexibility to convert your Special Term Deposit to Term Deposit and vice versa
 You can convert your special Term Deposit to a Term Deposit to receive
monthly/quarterly interest payments to match your financial requirements.
 You can also convert your Term Deposit to a Special Term Deposit, which
provides compounded rate of interest to multiply your money faster.
RECURRING DEPOSIT
Want to create a fund for your children's education or marriage or to buy a car or for a
dream holiday? Whatever may be your financial goals, through our Recurring Deposit
Scheme you can save a little every month so that at the time of need you have sufficient
funds to achieve your financial goals. Recurring Deposit provides you the element of
compulsion to save at high rates of interest applicable to Term Deposits along with
liquidity to access that savings any time. So set aside a small amount every month and
earn at compounded rates of interest.
Wide Choice in Period of Deposit

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• Flexibility in period of deposit with maturity ranging from 12 months to 120
months.
• Low minimum monthly deposit amount.
• You can start a Recurring Deposit with SBI for a monthly instalment of Rs.100/-
only.
SBI Term Deposit Rates Apply

• Check out our Interest Rates Online or simply email through our Helpline
• Choose the amount you wish to invest and the maturity period.
Highlights
• Safety
We understand the value of your hard earned money and continue to deliver on
our promise of safety and security over two centuries.
• Liquidity
Loan /overdraft facility: You can avail a loan/overdraft against your deposit.SBI
provides you loan / overdraft upto 90% of your deposit amount at nominal cost.So
you continue to earn interest in your deposit and still can meet your urgent
financial requirements.
• Transferability

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Transfer of Recurring Deposit accounts between our wide network of branches
without any charge.
• Regular Instalments to your Account
Now you have motivation/compulsion to save a chosen amount every
month and create a fund, which helps you to meet your future financial
needs.
• Recurring Deposits are available at all SBI Branches
• Easy and convenient access of information at SBI Internet Banking
Other Benefits
Nomination Facility - Available
Regular Instalments to your Account

–Save in your account through Fixed Monthly Instalments.
–Monthly Instalments can be deposited on any working day of the
month.
–Delayed monthly instalments attract penalty.
–Instalments payable in multiples of Rs.10/-
Free Fund Transfer & Regular Updates

Free transfer of your funds through standing instructions from your Current or Savings
Bank Account to your Recurring Deposit Account every month for the payment of your
instalments, so that you do not have to worry about regular payments. You can monitor
your deposit through SBI Internet Banking or through a passbook issued to you.

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SBI Home Loans
"THE MOST PREFERRED HOME LOAN PROVIDER" voted in AWAAZ
Consumer Awards along with the MOST PREFERRED BANK AWARD in a survey
conducted by TV 18 in association with AC Nielsen-ORG Marg in 21 cities across India.
SBI Home Loans come to you on the solid foundation of trust and transparency built in
the tradition of State Bank of India. Best Practices followed in SBI mentioned below will
tell why it makes sense to do business with State Bank of India
Best practices followed in SBI

People dealing with End to End service by Permanent employees of SBI who are
you accountable to you.
SBI branch of your choice will service your loan account. You can
Place
always meet our employees face to face.
Complete transparency.
Price
Interest charged on the daily reducing balance.
Prepayment charges No penalty for prepayments made, out of bonafide savings or

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windfall gains for which evidence is produced.
Costs hidden in fine
No hidden costs
print
Complete transparency. All the features of our product, including
Transparency
interest rates, are in the public domain.
Unique features:
* Provision for on the spot "In principle" approval.
* Loan sanctioned within 6 days of submission of required documents.
*Provision to finance cost of furnishing and consumer durables as part of project cost
*Repayment permitted upto 70 years of age
*Free personal accident insurance cover upto Rs.40 Lac.
*Optional Group Insurance from SBI Life at Concessional premium (Upfront premium
financed as part of project cost)
*Interest calculated on daily reducing balance basis, and starts from the date of
disbursement.
‘Plus’ schemes which offer attractive packages with concessional interest rates to Govt.

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Employees, Teachers, Employees in Public Sector Oil Companies.
*Special scheme to grant loans to finance Earnest Money Deposits to be paid to Urban
Development Authority/ Housing Board, etc. in respect of allotment of sites/ house/ flat
*Option to avail loan at the place of employment or at the place of construction
 Package of exclusive benefits:
• Complimentary international ATM-Debit card

• Complimentary SBI Classic/ International Credit Card.
• Option for internet-banking
• Concessional package under ‘Credit Khazana’ for prospective Auto Loan, Student
Loan, Personal Loan borrowers whose accounts are conducted satisfactorily
• 50% concession in charges in respect of all personal remittances/ collection of
outstation cheques
Personal loan at attractive rates under SBI Home Plus scheme tailored exclusively
for SBI Home Loan customers.
Purpose

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Purchase/ Construction of House/ Flat
Purchase of a plot of land for construction of House
Extension/ repair/ renovation/ alteration of an existing House/ Flat
Purchase of Furnishings and Consumer Durables as a part of the project cost.
Takeover of an existing loan from other Banks/ Housing Finance Companies.
Eligibility
Minimum age 18 years as on the date of sanction.
Maximum age limit for a Home Loan borrower is fixed at 70 years, i.e. the age by which
the loan should be fully repaid.
Availability of sufficient, regular and continuous source of income for servicing the loan
repayment.
Loan Amount
 40 to 60 times of NMI, depending on repayment capacity as % of NMI as under -
Net Annual Income EMI/NMI Ratio

Upto Rs.2 lacs 40%
Above Rs.2 lacs to Rs. 5 lacs 50%
Above Rs. 5 lacs 55%

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To enhance loan eligibility you have option to add:
1. Income of your spouse/ your son/ daughter living with you, provided they have a
steady income and his/ her salary account is maintained with SBI.
2. Expected rent accruals (less taxes, cess, etc.) if the house/ flat being purchased is
proposed to be rented out.
3. Depreciation, subject to some conditions and Regular income from all sources.
Margin (Special Festival Season Offer)
Purchase/ Construction of a new House/ Flat/ Plot of land: 15% for

loans up to Rs. 1 cr., 20% for loans above Rs. 1 cr.
Repairs/ Renovation of an existing House/ Flat: 15%
Interest
Processing Fee (Special Festival Season Offer)
.25% of Loan amount with a cap of Rs.5,000/-(including Service Tax)
Pre-closure Penalty
No penalty if the loan is preclosed from own savings/windfall gains for which
documentary evidence is produced by the customer.

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In case, such proof is not produced by the borrower, penalty @2% on the amount prepaid
in excess of normal EMI dues shall be levied if the loan is preclosed within 3 years from
the date of commencement of repayment.
Security
 Equitable mortgage of the property

 Other tangible security of adequate value like NSCs, Life Insurance policies etc., if the
property cannot be mortgaged
Maximum Repayment Period
 For applicants upto 45 years of age: 20 years

 For applicants over 45 years of age: 15 years
Moratorium
Upto 18 months from the date of disbursement of first instalment or 2 months after final
disbursement in respect of loans for construction of new house/ flat (moratorium period
will be included in the maximum repayment period)
Disbursement
 In lump sum direct in favour of the builder/ seller in respect of outright purchase

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 In stages depending upon the actual progress of work in respect of construction of
house/ flat etc.
Documents
 Completed application form

 Passport size photograph
 Proof of Identity – PAN Card/ Voters ID/ Passport/ Driving License
 Proof of Residence – Recent Telephone Bill/ Electricity Bill/ Property tax receipt/
Passport/ Voters ID
 Proof of business address in respect of businessmen/ industrialists
 Sale Deed, Agreement of Sale, Letter of Allotment, Non encumbrance certificate,
Land/ Building Tax paid receipt etc. (as applicable and subject to satisfaction report from
our empanelled lawyer)
‘SBI-Flexi’ Home Loans
A customized product designed to enable borrowers to hedge their Home Loan against
unfavorable movement in interest rates. The product gives you a one time irrevocable
option to choose one of the three customized combinations of fixed and floating interest
rates and also to choose the order in which the fixed and floating rate will be availed.
Minimum Loan Amount: Rs.5 lacs
(Other terms and conditions – as applicable to regular Home Loans)

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‘SBI-Maxgain’ Home Loans
An innovative and customer-friendly product to enable you to earn optimal yield on your
savings and minimize interest burden on Home Loans, with no extra cost.
The loan is granted as an Overdraft facility with the added flexibility for you to operate
your Home Loan Account like your SB or Current Account.
The product serves to minimize your interest cost by enabling you to park your surplus
funds in ‘SBI-Maxgain’ (with the benefit to withdraw the surplus funds whenever you
require), specially in the wake of low yields from other deposit/ investment avenues.
Minimum Loan Amount: Rs.5 lacs
‘SBI-Realty’ Home Loans
A unique product if you are on the look out for a loan to purchase a plot of land for
house construction. The loan is available for a maximum amount of Rs.20 lacs and with a
comfortable repayment period of upto 15 years.
You are also eligible to avail another Housing Loan for construction of house on the plot
financed above with the benefit of running both the loans concurrently.
(House construction should commence within 2 years from the date of availment of ‘SBI-

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Realty’ Housing Loan)
‘SBI Freedom’ Home Loans
A revolutionary product designed for customers who are on the look out for a source of
finance for a property they want to invest in without mortgaging the same. All you have
to do is pledge any financial security that you have and you will get a Home Loan for
your dream home.
A must-take for those who do not want to pay stamp duty for mortgage of their property
or go through the hassles of creation of mortgage.
You also have an option to take the loan by way of mortgage of the property and pledge
financial securities in lieu of margin money.
Repayment is highly customized, giving you the option to repay through regular EMIs or
through maturity proceeds of the securities pledged.

‘SBI-OPTIMA’ ADDITIONAL HOME LOANS

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‘SBI-HOMELINE’ SPECIAL PERSONAL LOANS
Innovative and value added products extended to existing Home loan borrowers with a
satisfactory repayment record of 3 years and whose loan is Standard Asset, with a view to
reinforce the customer loyalty and to maintain long term relationship with the borrowers.
In case of take-over of Home Loans from other Banks/HFCs, the borrower should have
fulfilled the above conditions with the present Bank/HFC.
Purpose
‘SBI-Optima’ Additional Home Loans to meet expenditure towards major repair,
renovation, addition to their house/flat, purchase
of furniture, fixtures and consumer durables
‘SBI-Homeline’ Special Personal General purpose loan to meet expenditure to
Loans meet forseen/unforeseen contingencies
Eligibility
‘SBI-Optima’ Additional Home Loans 18 times NMI (for salaried borrowers)/

1 ½ times NAI ( for others) or
(i)25% of the original project cost of house/flat

(ii) 85% of the cost of repairs etc. or (iii) gap
between 85% of the current market price of

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flat/house and actual outstanding loan dues ,
Whichever is lower (EMI/NMI ratio of all loans

should not exceed 60%)
‘SBI-Homeline’ Special Personal 18 times NMI (for salaried borrowers)/
Loans 1 ½ times NAI (for others)
Interest Rates/processing fee
‘SBI-Optima’ Additional Home Loans As applicable to Home Loans

‘SBI-Homeline’ Special Personal Interest rates 50 bps above rates applicable to
Loans the repayment tenure (floating rates only)
Processing fee : 0.50% of the loan amount

(including service tax)
Other Salient Features
 Inbuilt provision for availment of the loans on the expiry of each bloc of 5 years,
the first bloc commencing on the expiry of 5 years from the date of sanction of
original Home Loan.
 Original Home Loan and all ‘SBI-Optima’ Home Loans/’SBI-Homeline’ Personal
Loans can run concurrently
 Comfortable repayment obligations – Tenure of the loans equal to the residual
maturity of the original Home Loans –

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CAR LOAN
Move ahead in life with SBI Car Loans! If you have been putting off purchasing that Car,
we invite you to go through our Car Loan Scheme.
Low interest rates, easy repayment options, total transparency.
Finance to include vehicle registration charges, insurance, one-time road tax and
accessories (subject to conditions).
Well, what are you waiting for? Just contact any of our branches (more than 6000) that
offer Car Loans or our Personal Banking Branches and give wheels to your desire!
You can apply for an SBI Car Loan to purchase:
• A new car, jeep, Multi Utility Vehicle (MUV) or SUV (any make or model)
• A used car / jeep / MUV /SUV (not more than 5 years old). (any make or model)
Enjoy the SBI Advantage:
Excellent service and lower costs. A quick survey of similar schemes available elsewhere
and you will find that SBI Car Loans for new and old vehicles offer you :
• Lowest interest rates

• Longer repayment period of unto 84 months.
• No hidden costs or administrative charges.

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• Finance for one-time road tax, registration fee, insurance premium and
accessories
• No advance EMIs.(Some Banks/companies ask you to pay one or more EMIs at
the time of disbursement of loan, thereby effectively reducing your loan amount.)
• Complete transparency: We levy interest on daily reducing balance method.
When you pay one instalment, the interest is automatically calculated on the
reduced balance thereafter. When you pay interest on an annual reducing balance,
as charged by many other companies/banks, the interest amount for the coming
year is determined on the amount outstanding at the beginning of the year. You
continue to pay interest even on the amounts you repay during the year.
The Scheme
Purpose
You can take finance for:

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A new car, jeep or Multi Utility Vehicles (MUVs)
A used car / jeep (not more than 5 years old). (Any make or model).
Take over of existing loan from other Bank/Financial institution (Conditions apply)
Eligibility
To avail an SBI Car Loan, you should be:
• Individual between the age of 21-65 years of age.

• A Permanent employee of State / Central Government, Public Sector
Undertaking, Private company or a reputed establishment or
• A Professionals or self-employed individual who is an income tax assessee or
• A Person engaged in agriculture and allied activities.
• Net Annual Income Rs. 100,000/- and above.
Salient Features

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Loan Amount
There is no upper limit for the amount of a car loan. A maximum loan amount of 2.5
times the net annual income can be sanctioned. If married, your spouse's income could
also be considered provided the spouse becomes a co-borrower in the loan. The loan
amount includes finance for one-time road tax, registration and insurance. No ceiling on
the loan amount for new cars .Loan amount for used car is subject to a maximum limit
of Rs. 15 lacs.
Type of Loan
1. Term Loan
2. Overdraft - a) For New vehicles only
b) Minimum loan amount: Rs. 3 lacs.
Documents Required
You would need to submit the following documents along with the completed application
form if you are an existing SBI account holder:
1. Statement of Bank account of the borrower for last 12 months.

2. 2 passport size photographs of borrower(s).
3. Signature identification from bankers of borrower(s).

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4. A copy of passport /voters ID card/PAN card.
5. Proof of residence.
6. Latest salary-slip showing all deductions
7. I.T. Returns/Form 16: 2 years for salaried employees and 3 years for
professional/self-employed/businessmen duly accepted by the ITO wherever
applicable to be submitted.
8. Proof of official address for non-salaried individuals.
If you are not an account holder with SBI you would also need to furnish documents that
establish your identity and give proof of residence.
Margin: New / Used vehicles: 15% of the on the road price.
Repayment: You enjoy the longest repayment period in the industry with us.
Repayment period:
For Salaried: Maximum of 84 months
For Self-employed & Professionals: Maximum 60 months
Repayment period for used vehicles :Up to 84 months from the date of original purchase
of the vehicle (subject to maximum tenure as above).
Prepayment Penalty:
Prepayment fee of 2% of the amount of the loan prepaid will be levied subject to certain
conditions.
Interest
Processing Fee

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0.50% of Loan amount and to be paid upfront.
Minimum: Rs. 500/-
Maximum Rs. 10,000
25% of Processing fee will be retained if application is rejected after pre-sanction survey.
Security As per bank's extant instructions.
EDUCATION LOAN
A term loan granted to Indian Nationals for pursuing higher education in India or abroad
where admission has been secured.
Eligible Courses
All courses having employment prospects are eligible.
• Graduation courses/ Post graduation courses/ Professional courses

• Other courses approved by UGC/Government/AICTE etc.
Expenses considered for loan
• Fees payable to college/school/hostel

• Examination/Library/Laboratory fees
• Purchase of Books/Equipment/Instruments/Uniforms
• Caution Deposit/Building Fund/Refundable Deposit
• Travel Expenses/Passage money for studies abroad

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• Purchase of computers considered necessary for completion of course
• Cost of a Two-wheeler upto Rs. 50,000/-
Any other expenses required to complete the course like study tours, project work etc.
Amount of Loan
• For studies in India, maximum Rs. 10 lacs

• Studies abroad, maximum Rs. 20 lacs
Interest Rate
For loans upto Rs.4 lacs - 12.75% p.a. Floating
For loans above Rs.4 lacs - 13.75% p.a. Floating
Processing Fees
• No processing fee/ upfront charges

• Deposit of Rs. 5000/- for education loan for studies abroad which will be adjusted
in the margin money
Repayment Tenure
Repayment will commence one year after completion of course or 6 months after
securing a job, whichever is earlier.

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Repayment Period
Place of Study Loan Amount
in Years
Up to Rs. 7.5 lacs 5-7
In India
Above Rs. 7.5 lacs 5-10
Up to Rs. 15 lacs 5-7
Abroad
Above Rs. 15 lacs 5-10
Margin
• For loans up to Rs.4.0 lacs : No Margin

• For loans above Rs.4.0 lacs:
o Studies in India: 5%
o Studies Abroad: 15%
Security
Amount Studies In India Studies Abroad

Upto Rs. 4 lacs No Security No Security
Above Rs. 4 lacs to Suitable third Suitable third Party
Rs. 7.50 lacs Party Guarantee Guarantee
Tangible Collateral
Tangible
Above Rs. 7.50 lacs security of suitable
Collateral
to Rs. 10 lacs(India)/ value of loan or
security for full
Rs. 15 lacs(Abroad) suitable third party
value of loan
guarantee.
Tangible Collateral
Rs 15 lacs to Rs. 20
___ security for full value
lacs
of loan
Documentation Required

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• Completed Education Loan Application Form.
• Mark sheets of last qualifying examination
• Proof of admission scholarship, studentship etc
• Schedule of expenses for the specified course
• 2 passport size photographs
• Borrower's Bank account statement for the last six months
LOAN TO PENSIONERS
If you are a Central or State Government pensioner drawing your pension through one of
our branches and are not more than 72 years of age, you can avail of a loan from your
branch to meet your personal expenses. We understand you may have an urgent or
unexpected need for funds or a family obligation to be fulfilled and appreciate your
association with us. You can avail a loan of up to a maximum of 12 months pension,
subject to a ceiling of Rs.1,00,000. The documentation is easy.
The loan may be repaid over 5 years and will carry a low interest rate of 13.25% p.a.
There are no processing fees, no hidden costs and no prepayment penalties. Whenever
you have some surplus funds, you can credit your loan account, thereby reducing your
loan liability and interest burden.
Salient features of the Scheme:

Eligibility:
All Central and State Government pensioners, whose pension accounts are maintained by
our branches. The pensioner should not be more than 72 years of age.

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Purpose: & Loan Amount:
To meet personal expenses.A maximum of 12 months pension with a ceiling of
Rs.1, 00,000/-
Margin and Security: Margin is NIL and The spouse eligible for family pension should
guarantee the loan or any other family member or a third party worth the loan amount.
Repayment:
60 Equated Monthly Instalments (EMIs) – if age of Pensioner at the time of loan sanction
is upto 70 years
48 Equated Monthly Instalments (EMIs) – if age of Pensioner at the time of sanction is
between 70 – 72 years
Rate of Interest:
0.50% above SBAR Floating i.e. 13.25% p.a.
Authorised Branches:
All branches maintaining pension accounts. The facility is available only from the branch
which is maintaining pension account of the applicant.
PROPERTY LOAN
A dream come true! An ALL PURPOSE LOAN for anything that life throws up at
Customer! Do you need funds for a Marriage ceremony, want to take your family to a
well-deserved holiday or for a sudden medical emergency? Customer have some
property, but would rather not sell it? Then why not avail of this ALL PURPOSE LOAN
from SBI? SBI now makes it very much possible for you to only keep your property but
also have liquid funds.

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Enjoy the SBI Advantage
 Complete transparency in operations

 Access this loan from our wide network of branches
 Interest rates are levied on a monthly/daily reducing balance method
 Lowest processing charges.
 Long repayment period of 60 months, upto 120 months for salaried individuals with
check-off facility
 No Hidden costs or administrative charges.
 No prepayment penalties. You can have surplus funds at any time thereby
conveniently reducing your loan liability and interest burden.
Property Loan Scheme

Avail of an All-Purpose loan against mortgage of any of your property. We offer you
these loans at all our Personal Banking Branches and those branches having Personal
Banking Divisions amongst others.
Purpose
This is an all purpose loan, i.e., the loan can be obtained for any purpose whatsoever. If
amount of loan is Rs.25.00 lacs and above then purpose of loan will have to be specified
along with an undertaking that loan will not be used for any speculative purpose whatever
including speculation on real estate and equity shares.
Eligibility
A. An individual who is;
a. An Employee or
b. A Professional, self-employed or an income tax assessee or
c. Engaged in agricultural and allied activities.

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B. Your Net Monthly Income (salaried) is in excess of Rs.12, 000/- or Net Annual
Income (others) is in excess of Rs.1, 50,000/-.
The income of the spouse may be added if he/she is a co-borrower or a guarantor.
C. Maximum age limit: 60 years.
Salient Features
Loan Amount
Minimum: Rs.25, 000/-

Maximum: Rs.1 crore. The amount is decided by the following calculation:
• 24 times the net monthly income of salaried persons (Net of all deductions including
TDS) OR
• 2 times the net annual income of others (income as per latest IT return less taxes
payable)
Margin
SBI will finance upto 75% of the market value of your property.
Interest
Term Loan 0.75% above SBAR. i.e.13.50% p.a. Floating
Repayment
Maximum of 60 equated monthly instalments, upto 120 months for salaried individuals
with check-off facility. You could opt to divert any surplus funds towards prepayment of
the loan without attracting any penalty and Security, As per banks extant instructions.

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PROPERTY LOAN
A dream come true! An ALL PURPOSE LOAN for anything that life throws up at you!!
Do you need funds for a Marriage ceremony, want to take your family to a well-deserved
holiday or for a sudden medical emergency? You have some property, but would rather
not sell it? Then why not avail of this ALL PURPOSE LOAN from SBI? SBI now makes
it very much possible for you to only keep your property but also have liquid funds.
Enjoy the SBI Advantage
 Complete transparency in operations

 Access this loan from our wide network of branches
 Interest rates are levied on a monthly/daily reducing balance method
 Lowest processing charges.
 Long repayment period of 60 months, upto 120 months for salaried individuals with
check-off facility
 No Hidden costs or administrative charges.
 No prepayment penalties. You can have surplus funds at any time thereby
conveniently reducing your loan liability and interest burden.
Property Loan Scheme

Avail of an All-Purpose loan against mortgage of any of your property. We offer you
these loans at all our Personal Banking Branches and those branches having Personal
Banking Divisions amongst others.
Purpose

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This is an all purpose loan, i.e., the loan can be obtained for any purpose whatsoever.If
amount of loan is Rs.25.00 lacs and above then purpose of loan will have to be specified
along with an undertaking that loan will not be used for any speculative purpose whatever
including speculation on real estate and equity shares.
Eligibility
You are eligible if you are:
A. An individual who is;

a. An Employee or
b. A Professional, self-employed or an income tax assessee or
c. Engaged in agricultural and allied activities.
B. Your Net Monthly Income (salaried) is in excess of Rs.12, 000/- or Net Annual
Income (others) is in excess of Rs.1, 50,000/-.
The income of the spouse may be added if he/she is a co-borrower or a guarantor.
C. Maximum age limit: 60 years.
Salient Features: Loan Amount
Minimum: Rs.25,000/-
Maximum: Rs.1 crore. The amount is decided by the following calculation:
• 24 times the net monthly income of salaried persons (Net of all deductions
including TDS) OR
• 2 times the net annual income of others (income as per latest IT return less taxes
payable)

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Margin & Interest
We will finance upto 75% of the market value of your property. Term Loan 0.75% above
SBAR. i.e.13.50% p.a. Floating
Repayment
Maximum of 60 equated monthly instalments, upto 120 months for salaried individuals
with check-off facility. You could opt to divert any surplus funds towards prepayment of
the loan without attracting any penalty.
LOAN AGAINST SHARES \ DEBENTURES
Do you need urgent cash but you don't wish to sell or liquidate your holding of shares?
Leverage your investments in shares, debentures, public sector bonds and Government
securities for loans to meet unforeseen expenses!! You need not miss out on the next
stock market boom!!
Avail of loans up to Rs.20.00 lacs against your shares/debentures to enable you to meet
contingencies, personal needs or even for subscribing to rights or new issue of shares.
Note: Loan will not be sanctioned for

1. Speculative purposes
2. Inter-corporate investments or
3. Acquiring controlling interest in company/companies.
Enjoy the SBI advantage

• Low interest rates. Further, we charge interest on a daily reducing balance!!
• Low processing charges; only 1% of loan amount - compare with 1-3% of others.

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• No hidden costs or administrative charges..
• No prepayment penalties. Reduce your interest burden and optimally utilize your
surplus funds by prepaying the loan.
The Scheme
Eligibility
This facility is available to our existing individual customers enjoying a strong
relationship with SBI. This loan could be availed either singly or as a joint account with
spouse in 'Either or Survivor'/ 'Former or Survivor' mode. It is offered as an Overdraft or
Demand Loan. The facility is available at 50 select centers.
Salient Features
Purpose
For meeting contingencies and needs of personal nature. Loan will be permitted for
subscribing to rights or new issue of shares / debentures against the security of existing
shares / debentures. Loan will not be sanctioned for (i) speculative purposes (ii) inter-
corporate investments or (iii) acquiring controlling interest in company / companies.
Loan Amount
You can avail of loans up to Rs 20.00 lacs against your shares/debentures.
Documents Required
You will be required to submit a declaration indicating:
• Details of loans availed from other banks/ branches for acquiring shares/
debentures.

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• Details of loans availed from other banks/ branches against security of shares/
debentures
Margin & Interest
You will need to provide a margin amount of 50% of the prevailing market prices of the
shares/ non-convertible debentures being offered as security. (The market prices refer to
the prices in the Stock Exchanges as reported in the Economic Times.)At SBAR Floating
i.e. 12.75% p.a.
Repayment Schedule
To be liquidated in maximum period of 30 months through a suitable reducing DP
programme.
In case of a default or if the outstanding is over Rs.20.00 lacs, the shares/debentures will
be transferred in the name of the Bank.
Security:
Pledge of the demat shares/debentures against which overdraft is granted.

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List of Identified Centres
1 Ahmedabad Baroda Surat Gandhinagar Rajkot

2 Bangalore Mysore
3 Bhopal Indore Jabalpur Raipur Gwalior
4 Bhubaneswar Cuttack Sambalpur
5 Chandigarh Jallandhar Ludhiana Amritsar
6 Chennai Coimbatore Tirupur
7 Guwahati Shillong
8 Hyderabad Visakhapatnam Karimnagar Tirupati
9 Kolkatta Siliguri Asansol (Bardhamon)
10 Lucknow Varanasi Kanpur Allahabad
11 Mumbai Pune Panjim Aurangabad Nagpur
12 New Delhi Jaipur Agra Udaipur
13 Patna Ranchi Bhagalpur
14 Thiruvananthapuram Cochin
Coverage
Scheme is available at select branches at 50 centres.

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Essential Parameters for acceptance of shares as security
(i) The equity shares and debentures offered as security should be fully paid. Preference
shares will not be acceptable as security
(ii) The shares/ debentures offered as security must be in demat form.
(iii) The share/ debenture should be of a company listed in BSE 100 Index, except those
of SBI (list of BSE 100 Index companies is available on www.bseindia.com).
(iv) The market price of the security should not have fallen below par for preceding 52
weeks.
(v) The market price of the security should not be as variance with the arithmetical
average of preceding 52 weeks high and low by more than 25% in downward direction.
(vi) ( P/E ratio of the company should not exceed 40 as published in Economic Times. In
case P/E ratio is not available the shares/ debentures of the company should not be
accepted as security.
(vii) The total number of shares of the company traded on NSE and BSE should exceed
25000 on the day of financing and on each preceding 2 days.
(viii) Security where the market price 52 week high is 4 times of the 52 week low should

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not be accepted. (Information related to 52 weeks high and low, P/E ratio and traded
volumes in NSE and BSE is available in Economic Times).
Rating
Debentures must have been rated 'AA+' or higher by CRISIL or equivalent rating by any
other reputed rating agency like ICRA etc.
Repayment
To be liquidated in maximum period of 30 months through a suitable reducing DP

programme.
Declaration
The applicant will have to submit a declaration indicating:·
 Details of loans availed of by them from other banks/ branches for acquiring
shares/ debentures
 Details of loans availed from other banks/ branches against security of shares/
debentures
Transfer of shares
Shares/debentures will be transferred in the name of the Bank when there is a default and
the outstanding is over Rs.20 lacs.

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Documentation
 Application for overdraft limit against security of shares/ debentures indicating

details of shares (i.e. ISIN of the company whose shares/ debenture are offered as
security, number of shares/ debenture offered as security) along with borrowers
DP ID and DP account number.
 Applicant has to submit consent letter agreeing to regularize the account/
replenish the margin shortfall, on account of adverse market price variation,
immediately on receipt of notice from the branch. Applicant will also submit
consent to the condition that in the event of his failure to regularize the account
immediately, Bank has the right to get the security transferred in its name and
arrange for its sale, without any further reference to him. The Bank shall exercise
this option without prejudice to its rights to recover the dues by other means also.
 DP Note and DP Delivery letter.
 Irrevocable Letter of Undertaking addressed to the Bank signed by all holders
of the shares.
 Dividend collection mandate(s).
 Either or Survivorship Letter (if applicable).
Security and Nature of loan

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60
Pledge of the demat shares/ debentures against which overdraft is granted and Is
Overdraft / Demand Loan with the Repayment programme maximum 30 months.
RENT PLUS
Name of scheme: Rent Plus
Nature of facility: Term Loan
Period of Repayment: 7 years or the residual lease period, whichever is lower.
Eligible customer
Owners of residential buildings and commercial properties in Rural/Semi-
urban/Urban/Metro areas which are to be rented or already rented to MNCs/ Banks/
Large & medium size corporate.
Purpose
To meet liquidity mis-match of the applicants.
Quantum of finance
Min. Rs. 50,000.00
Max. Rs. 5 crore for properties located at Non-Metro Centres and Rs. 7.50 crores for
properties located at Metro Centres. There will be no differentiation on the basis of
constitution of the applicant.

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61
Margin & Interest: 15% and 0.75% above SBAR. i.e.13.50% p.a. Floating
Repayment: Equated Monthly Installments of 7 years or residual lease period.
Prepayment: 1% of the loan amount prepaid.
.
Primary Security
Assignment of receivables and recording of power attorney with the lessee is a must.
Collateral Security
i) First charge on buildings against the rentals of which the loan would be sanctioned
(value of the property should be double the amount of loan) or any other acceptable
property of equal value.
ii) Equitable Mortgage of immovable property by deposit of titdeed.
iii) In case of partnership firm, personal guarantee of the partners of the building. In case
of company personal guarantee of directors to be obtained.
Insurance: The amount of insurance should cover the value of assets charged to the
Bank.

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62
Applicability: Metro / Urban / Semi-urban/ Rural centers.
Processing charges and cost of valuation
1% of loan amount, subject to a maximum amount of Rs.50000/=, to be paid upfront as

processing charges. The charges for valuation of the property are to be borne by the
applicant.
MEDI-PLUS SCHEME
For spreading smiles and cheers on the faces of our customers…, we've launched a new
loan scheme keeping specialized medical treatments in mind - a scheme that we call Medi
Plus!
Enjoy the SBI advantage:
• Concessions in margin amounts, interest rates and processing charges!!

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63
• Lowest interest rates. Further, we charge interest on a daily reducing balance!!
• Lowest processing charges; only 1% of loan amount -(compare with 1-3% of
others.)
• No hidden costs or administrative charges..
• No prepayment penalties. Reduce your interest burden and optimally utilize your
surplus funds by prepaying the loan.
• Flexible repayment period.
The Scheme
The Specialised Medical Treatments, not only do the cost implications run into several
lakhs of rupees, but more often than not, these liquid funds also need to be generated at a
very short notice, in order to be able to make prompt hospital bill payments… With this
in mind, Medi Plus is specially designed to make life simpler for you under what could
well be trying circumstances.
You may avail of loans under the Medi Plus Scheme to cover the cost of treatments such
as:
• Corneal Implant
• Orthodontic Treatment (fixed tooth implant)
• Ilazirav Technique of lengthening a limb
• Congenital heart surgery
• Angioplasty
• Heart Valve Replacement Surgery

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64
• GIFT (in-vitro technique for child bearing)
• Serious Accidents and Multiple Injuries Surgery
• Hip and Knee Replacement Surgery
Purpose
Loan for individuals to avail specialised expensive medical treatment e.g. coronary by-
pass, Hip and Knee replacement surgery, cochlear implants (surgical) for the hearing
impaired etc.
Eligibility
You qualify to avail of loans under this scheme, if you are:
• An employee of the Government/ a reputed PSU/ a profit making public limited

company, and if you have a minimum, 10 years of service
• A self-employed professional
• A pensioner, who has taken voluntary retirement and is not yet 60 years old
• An agent of Insurance/ KVP/ Mutual Funds etc. with a minimum annual income
of Rs.3 lakh
• An employee/ a pensioner with a minimum income of Rs.10,000 per month or if
you are a neither, a minimum income of Rs. 3 lakhs per annum.
Note: If the person being treated is a minor, the loan may be granted to a parent.
The loan amounts range from a minimum of Rs.50, 000/- to a maximum of 12 months

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65
NMI (when it concerns salaried individuals and pensioners) or a 1 year net annual income
(when it comes to persons other than salaried individuals and pensioners), subject, to the
following ceilings:
• For Employees and Professionals : Rs.2.0 lacs

• For Pensioners and Agents : Rs.1.0 lac
Once sanctioned, the loan is disbursed by the issuance of a draft/ banker's cheque,
favouring the hospital, where the treatment is being undertaken or where it's proposed to
be undertaken.
Margin, Interest and Security

20% of the total cost of treatment and 0.75% above SBAR i.e.13.50% p.a.As per bank's
extant instructions.
Repayment Period and Processing Fee (One time):

You may comfortably repay your loan over a maximum - 60 Equated Monthly
Installments.0.50% of the loan amount.
Authorised branches are pleased to inform customers that currently, The Medi plus
Scheme is being offered at:
• All computerized SBI branches in identified cities

• All SBI branches, in metro/ urban centers, having "P" divisions
• All SBI Personal Banking Branches
Processing Fee: 0.50% of the entire loan amount, If the applicant already maintain a
regular Housing Loan Account with us the processing fee is waived.
List of Diseases

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66
• Corneal implant
• Orthodontic treatment - fixed tooth implant
• Ilazirav technique of lengthening a limb
• Angioplasty
• Congenital heart surgery
• Heart Valve replacement surgery
INTEREST RATES
State Bank of India provides information on the various Interest rates offered by it on
various loans and deposit schemes

Research
67
Introduction to the project
TITLE:
Study and Awareness Level of Retail Banking (Personal Banking) Products of SBI Bank,
Hubli
OBJECTIVES:
• To study retail banking.
• To understand perception of customers about retail banking.
• To know the benefits to customers from SBI retail banking products.
METHODOLOGY
Date collection method
Following are the sources of data collection for fulfilling any objectives.
Primary data
Questionnaire survey of 100 customers.
Interaction with customers.
Interaction with bank officials.
Secondary data
www.sbi.com.
www.investopedia.com.
Company manuals.
Commercial Banks Book.

ANALYSIS
1) Do you have an account with SBI Bank
Cumulative
Frequency Percent Valid Percent Percent
Valid Yes 77 77.0 77.0 77.0
No 23 23.0 23.0 100.0
Total 100 100.0 100.0
100
80
77
60
40
20 23
Frequency
0
Yes No
Among 100 respondents 77 are SBI Customers and have different accounts and have
transactions in SBI Bank.
2(i)Which are the retail banking products you deal with SBI(savings A/C)
Cumulative
Valid No 24 24.0 24.0 24.0
Yes 76 76.0 76.0 100.0
Total 100 100.0 100.0
80
76
60
40
24
20
Frequency
0
No Yes
76% of the customer the respondent have got savings account in SBI Bank and remaining
24% of them use other accounts.
2(ii) Which are the retail banking products you deal with SBI(FD).
Cumulative
Valid No 73 73.0 73.0 73.0
Yes 27 27.0 27.0 100.0
Total 100 100.0 100.0
80
73
60
40
27
20
Frequency
0
No Yes
27% of the respondents have deposits in Fixed Deposits. There are less respondents
in case of Fixed deposit because it is kept for long time which will be fixed.
2(iii) Which are the retail banking products you deal with SBI (Home
loan).
Cumulative
Valid No 86 86.0 86.0 86.0
Yes 14 14.0 14.0 100.0
Total 100 100.0 100.0
100
86
80
60
40
20
Frequency
14
0
No Yes
Only 14% of the respondents have Borrowed for Loan for Construction of Home, i.e
Home Loan.
2(iv) Which are the retail banking products you deal with SBI (Edu loan).
Cumulative
Valid No 97 97.0 97.0 97.0
Yes 3 3.0 3.0 100.0
Total 100 100.0 100.0
120
100
97
80
60
40
Frequency
20
0
No Yes
Few of them i.e 3% have taken education loan in SBI Bank and remaining have either
deposited or borrowed loan for some other purpose.
2(v) Which are the retail banking products you deal with SBI(Debit Card).
Cumulative
Valid No 60 60.0 60.0 60.0
Yes 40 40.0 40.0 100.0
Total 100 100.0 100.0
70
60
60
50
40
40
30
20
Frequency
10
0
No Yes
There are 40% of the customer who are using Debit cards and 60% of them don’t use
Debit card.
2(vii)Which are the retail banking products you deal with SBI(Auto loan)
Cumulative
Valid No 95 95.0 95.0 95.0
Yes 5 5.0 5.0 100.0
Total 100 100.0 100.0
120
100
95
80
60
40
Frequency
20
0 5
No Yes
Only 5% among the respondents have borrowed Auto loan. There are less people
who go for auto loan.
2(viii)Which are the retail banking products you deal with SBI(Gold Loan)
Cumulative
Valid No 99 99.0 99.0 99.0
Yes 1 1.0 1.0 100.0
Total 100 100.0 100.0
120
100
99
80
60
40
Frequency
20
0
No Yes
There is less response in case of Gold loan as people don’t want to borrow on the bases of
Gold.
3 How do you find the rate of return on SBI retail products.
Cumulative
Valid Good 51 51.0 66.2 66.2
Moderate 26 26.0 33.8 100.0
Total 77 77.0 100.0
Missing System 23 23.0
Total 100 100.0
60
50 51
40
30
26
20
Frequency
10
0
Good Moderate
There is good response regarding the rate of return. Many of the respondents have said
that the rate of return is good i.e 51% and 26% have said it as moderate.
4(a)The factors that made you to become a part of the SBI(Convenience).
Cumulative
Valid Very Good 26 26.0 33.8 33.8
Good 37 37.0 48.1 81.8
Ok 14 14.0 18.2 100.0
Total 77 77.0 100.0
Total 100 100.0
40
37
30
26
20
14
10
Frequency
0
Very Good Good Ok
The main factor for some customer is Convenience where 26% of them have said Very
Good, 37% have said Good and remaining i.e 14% said it Ok i.e Moderate.
4(b) The factors that made you to become a part of the SBI(Service).
Cumulative
Valid Very Good 19 19.0 24.7 24.7
Good 43 43.0 55.8 80.5
Ok 15 15.0 19.5 100.0
Total 77 77.0 100.0
Total 100 100.0
50
43
40
30
20
19
15
10
Frequency
0
Very Good Good Ok
43% Respondents have said that the service is the first factor which made them to open
account in SBI Bank. The other 19% of them have said very good for the service given
and 15% have said its Ok.
4(c)The factors that made you to become a part of the SBI(Int Rates)
Cumulative
Valid Very Good 5 5.0 6.5 6.5
Good 28 28.0 36.4 42.9
Ok 44 44.0 57.1 100.0
Total 77 77.0 100.0
Total 100 100.0
50
44
40
30
28
20
10
Frequency
5
0
Very Good Good Ok
The Interest rate is Moderate for 44%,28% have said its Good and remaining 5% have
said the interest as very good.
4(d)The factors that made you to become a part of the SBI(Loan facilities).
Cumulative
Valid Very Good 9 9.0 11.7 11.7
Good 32 32.0 41.6 53.2
Ok 36 36.0 46.8 100.0
Total 77 77.0 100.0
Total 100 100.0
40
36
32
30
20
10
9
Frequency
0
Very Good Good Ok
The Loan facility is also the factor, which influenced to transact with SBI Bank, and 36%
have said is Ok, 32% respondents have said Good and remaining 9% have said it as Very
Good.
5. The transaction done in SBI are.
Cumulative
Valid Quick 32 32.0 41.6 41.6
Moderate 43 43.0 55.8 97.4
Slow 2 2.0 2.6 100.0
Total 77 77.0 100.0
Total 100 100.0
50
43
40
30 32
20
10
Frequency
0
Quick Moderate Slow
43% of the respondents say that the transactions are Moderate, 32% is Quick and
remaining 2% say it as slow.
6 How will you get to know about SBI retail Banking facilities or the offers.
Cumulative
Valid News Paper 40 40.0 51.9 51.9
Website 17 17.0 22.1 74.0
TV Advertisement 18 18.0 23.4 97.4
Any Other 2 2.0 2.6 100.0
Total 77 77.0 100.0
Total 100 100.0
50
40
40
30
20
18
17
10
Frequency
0
News Paper T V Advertisement
Website Any Other
The Products and Offers of SBI Bank are known through Newspapers which we can see
in the above Bar diagram 40%.17% from Websites, TV advertisement is 18% from which
public is aware of SBI Products and Offers.
7(i)How frequently you use the retail banking products(savings A/C)
Cumulative
Valid Weekly 29 29.0 39.7 39.7
Monthly 39 39.0 53.4 93.2
Quarterly 4 4.0 5.5 98.6
Yearly 1 1.0 1.4 100.0
Total 73 73.0 100.0
Total 100 100.0
50
40
39
30
29
20
10
Frequency
4
0
Weekly Monthly Quarterly Yearly
39% of the respondents who are having Savings Account in SBI Bank visit
monthly.29% visit weekly, 4% visit Quarterly.
7(ii)How frequently you use the retail banking products(FD).
Cumulative
Valid Weekly 3 3.0 9.7 9.7
Monthly 3 3.0 9.7 19.4
Quarterly 4 4.0 12.9 32.3
Yearly 21 21.0 67.7 100.0
Total 31 31.0 100.0
Total 100 100.0
30
20 21
10
Frequency
4
3 3
0
Weekly Monthly Quarterly Yearly
21% of the respondents visit bank to know about their balance yearly and
there are respondent who visit Weekly, Monthly and Quarterly where the percentage is
3%, 3% and 4% respectively.
7(iii)How frequently you use the retail banking products(Home loan).
Cumulative
Valid Monthly 4 4.0 28.6 28.6
Quarterly 2 2.0 14.3 42.9
Yearly 8 8.0 57.1 100.0
Total 14 14.0 100.0
Total 100 100.0
10
8
8
4
4
2
Frequency
0
Monthly Quarterly Yearly
Some of the respondent said that they will visit Yearly to pay the interest which is 8%,
2% of the respondent said they will visit Quarterly and remaining 4% Monthly..
7(iv)How frequently you use the retail banking products(Edu Loan).
Cumulative
Valid Quarterly 1 1.0 50.0 50.0
Yearly 1 1.0 50.0 100.0
Total 2 2.0 100.0
Total 100 100.0
1.2
1.0
1.0 1.0
.8
.6
.4
Frequency
.2
0.0
Quarterly Yearly
The respondents of Education Loan visit SBI Bank Quarterly or Yearly on the basis of
terms and conditions.
7(v)How frequently you use the retail banking products(Debit Card).
Cumulative
Valid Weekly 30 30.0 81.1 81.1
Monthly 6 6.0 16.2 97.3
Quarterly 1 1.0 2.7 100.0
Total 37 37.0 100.0
Total 100 100.0
40
30
30
20
10
Frequency
0
Weekly Monthly Quarterly
30% of SBI customers use it weekly and 6% of them use monthly and remaining 1%
quarterly.
7(vii)How frequently you use the retail banking products(Auto loan)
Cumulative
Valid Yearly 5 5.0 100.0 100.0
Total 100 100.0
6
5
5
1
Frequency
0
Y early
For Auto loan 5% of the respondents visit SBI bank yearly to pay the interest.
8 How do you feel interest rate of SBI retail products Borrowings.
Cumulative
Valid Good 30 30.0 39.5 39.5
Moderate 46 46.0 60.5 100.0
Total 76 76.0 100.0
Total 100 100.0
50
46
40
30
30
20
10
Frequency
0
Good Moderate
46% of the respondents say that the interest on Borrowings is Moderate and 30% of them
say, interest rate is Good.
9. How do you rank SBI retail Banking.
Cumulative
Valid Best 13 13.0 16.7 16.7
Good 57 57.0 73.1 89.7
Moderate 8 8.0 10.3 100.0
Total 78 78.0 100.0
Total 100 100.0
60
57
50
40
30
20
13
Frequency
10
8
0
Best Good Moderate
The SBI customer Rank the SBI products as shown in the above chart. 57% of them say
the retail products of SBI are Good, 13% rank them as Best and remaining 8% rank it as
Moderate.
10 Are you interestd to transact with SBI retail products.
Cumulative
Valid Yes 8 8.0 34.8 34.8
No 15 15.0 65.2 100.0
Total 23 23.0 100.0
Total 100 100.0
16
15
14
12
10
8
8
4
Frequency
0
Yes No
Among the respondent 8% said they wish to open accounts or want to deal with retailing
products of SBI bank where as others don’t want to open account , because they already
have accounts in other banks.
FINDINGS
1) The SBI customers are satisfied for using the SBI Retail products of SBI Bank and
are very much influenced by the factors like convenience, rate of interest and
services.
2) The project could help me in understanding different types of retail products and
their information.
3) The perception of the SBI customer relating to retail banking products provided by
SBI bank.
4) The awareness of Retail Banking Products of SBI Bank through the different
Medias like TV advertisements, News Papers.
5) The terms, conditions and Interest rates of the Retail Banking Products which as a
customer should know while using the retail products of SBI Bank .
RECOMMENDATIONS
1) The costumers are aware of only few products of SBI Retail Banking products. So
bank should provide the information regarding the availability of the products.
2) Disbursement of loans should be quickly done as and when required.
3) There are many People who don’t know about On-Line Banking, so bank should
help to know about the operations and facilities.
4) The bank should provide information relating to Interest. They should help to
know how floating or fixed rate of interest is charged and the terms and
conditions.
LIMITATIONS
1. The sample size is 100 and findings are based on these samples.
2. Some of the confidential information about bank was not provided.
3. There is no comparison with other Banks.
4. The study was restricted to 4 months.
5. There were some difficulties when asked for personal details like cell numbers
were asked.
Conclusion:
Most of the customers are aware of few SBI retail banking products like Home Loan,
Savings Account, Education loan and they are not aware of products like Loan against
Shares & Debentures, Loan against Mortgage of Property. So the bank should help the
customers to know about such products which they are less aware. They are satisfied on
the interest of Retail Banking products.
SBI Bank is providing a good service to the customers and it can be termed as
satisfactory from the respondents (Questioner). Executives in SBI Bank are good and co-
operative. To conclude, the overall performance of the SBI Retail Banking products are
good. Though the study was done for a short period it was a very good experience and
learning experience.
Questionnaire
I Miss Rajashree D Kiragi student of IV th Sem of KLES’s IMSR, Hubli is making a

thorough “Study & Awareness level of Retail Banking (personal Banking) Products of
SBI Bank, Hubli”. I request you to please fill the options & it will be used only for study
purpose.
Name ___________________________________
Address ___________________________________
Occupation ___________________________________
Phone No ______________Cell No_______________
1. Do you have an account with SBI bank?

a) Yes b) No
If No go to question No.10
2. Which are the retail banking products you deal with SBI [Mark in front of the option]
a) Savings A/c
b) Fixed Deposit A/c
c) Home Loan
d) Education Loan
e) Debit Card [ATM Card]
f) Credit Card
g) Auto Loan
h) Gold Loan
i) On-line Banking
j) If any, specify
3. How do find the rate of return on SBI retail products.

a) Good
b) Moderate
c) Poor
4. The factors that made you to become a part of the SBI [Mark on the option]
a) Convenience Very good Good Ok Bad Very Bad
b) Service Very good Good Ok Bad Very Bad
c) Interest Rates Very good Good Ok Bad Very Bad
d) Loan facilities Very good Good Ok Bad Very Bad
5. The Transactions done in SBI are

a) Quick b) Moderate c) Slow
6. How will you get to know about SBI Retail Banking facilities or the offers?
a) News paper b) Website c) TV advertisements d) If any specify___________
7. How frequently you use the retail banking products?

Products Yes No Weekly Monthly Quarterly Yearly
a)Savings A/c
b)Fixed Deposits A/c
c)Home Loan
d)Education Loan
e)Debit Card
f)Credit Card
g)Auto Loan
h)Gold Loan
i)On-line Banking
j)if any specify
8. How do you feel Interest rate of SBI Retail products Borrowings?

a) Good
b) Moderate
c) Poor
9. How do you rank SBI Retail Banking Products?

a) Best b) Good c) Moderate d) Poor e) Very poor.
10. Are you interested to transact with SBI retail products?

a) Yes b) No specify _________________________
Thank you
Bibliography
Websites:
www.sbi.com.
www.investopedia.com.
Reference Books:
Bank manuals.
Commercial Banks Book.

EXECUTIVE SUMMARY The Indian Economic Is Growing. There Are Various

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EXECUTIVE SUMMARY

• To understand perception of customers about retail banking Products in State

KLES’s Institute of Management Studies and

2) The study was restricted to 4 months.

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

1949: Enactment of Banking Regulation Act.

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

Currently overall, banking in India is considered as fairly mature in terms of supply,

KLES’s Institute of Management Studies and

Currently, India has 88 scheduled commercial banks (SCBs) - 28 public sector

1 Central Bank Reserve Bank of India

KLES’s Institute of Management Studies and

Structure of Indian Banking-

Reserve Bank of India

Scheduled Commercial Scheduled Co-operative

KLES’s Institute of Management Studies and

Nationalised SBI & its

Old private sector New private sector

STATE BANK OF INDIA

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

MISSION, VISION AND VALUES

KLES’s Institute of Management Studies and

CHIEF GENERAL MANAGER

KLES’s Institute of Management Studies and

(Operations) (C&B) (F&S) (I) & CVO (P&D)

S.No Name of Director Sec. of SBI Act, 1955

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

Retail banking includes a comprehensive range of financial products viz. deposit

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

Growth of Retail Industry

KLES’s Institute of Management Studies and

SBI's Retail Banking

SBI Term Deposits SBI Loan For Pensioners

KLES’s Institute of Management Studies and

KLES’s Institute of Management Studies and

•Transferability- Transfer of Term Deposits between our wide network of

Tax Deductible at Source, as per Income Tax Act.

KLES’s Institute of Management Studies and

Wide Choice in Period of Deposit

KLES’s Institute of Management Studies and

SBI Term Deposit Rates Apply

KLES’s Institute of Management Studies and

Nomination Facility - Available

Regular Instalments to your Account

Free Fund Transfer & Regular Updates

KLES’s Institute of Management Studies and

Best practices followed in SBI

KLES’s Institute of Management Studies and

* Provision for on the spot "In principle" approval.

* Loan sanctioned within 6 days of submission of required documents.

*Repayment permitted upto 70 years of age

*Free personal accident insurance cover upto Rs.40 Lac.