SENIOR SUPPORT ENGINEER WITH OVER 4 YEARS OF EXPERIENCE IN IT

LAL BASANT KUMAR

B-783, Sector-1, AVANTIKA
Kumar.basant017@gmail.com
Mobile : 9716475632

OBJECTIVE

To work in a professionally managed organization that provides access to enhance my

existing knowledge and to grow with the company.

PROFESSIONAL SUMMARY

Experience

Organization: Care the Maintenance Group is a Delhi based company in IT-Sector with Business
focuses in System Integration & Enterprises Networking.

Duration: - From April 2005 to Till Date 2009.

Duties and Responsibilities: - As a Senior Customer Support Engineer (Monitoring &

Troubleshooting of Desktop, Laptop, and Server. I am responsible for Installation, Configurations, Up-
Gradation, Troubleshooting of Hardware Peripherals and Device Driver. Install new software releases,
system upgrades, and installs patches, Bios update and Antivirus update in regular basic and
resolve software related problems.

 Installation and maintenance of all Brands like HP, IBM, Lenovo of Desktops, Laptop, &
Proliant ML, DL Server. Installing, managing and troubleshooting Hardware device-drives.
 Installing, Managing windows-98, XP, 2000 Professional, Windows Vista.
 Administering, Configuring and Troubleshooting Exchange 2003,
 Manage Active directory and OU define group policy
 Administering and Trouble Shooting Messaging Exchange 2003 Server
 In Exchange 2003, Defining User policy, Creating Mail ID, Quota Limits, Adding Storage
Group,
 Installation and Configuration of Mail Client and Configuring Mail ID’s.
 Archiving User Mail Box’s of End users. & Manage
 Trouble Shooting & Maintaining of all types of PC’s. And updates.
 Local and Network Printer configuration
 Asset Maintenance for both hardware and software.
 Windows 2003, in Installation and configuration of Windows NT, 2000, 2003 and XP.
 Providing support in LAN (Win 9X, & Win 2K, Win XP Win 2k3).
 Administering Remote Location OS and Software Problems using Remote Admin Tool
such Remote Control and Remote Admin.
Client Site:

 Northern Communication Pvt. Ltd.

 NCERT, New Delhi.
 D.M.R.C Rail Corporation.
 INDIABULES All Site Location.

Specialization: Window

 Administering Exchange 2003 Messaging Servers

 Administering Active Directory and ADC Servers
 Administering , Backup and Restore from Data Server
 Specialized in System Hardware.
 Specialized in Networking with Ethernet.
 Installing & Administrating Network printers.
 Installing & configuring different Windows based Application Software’s.
 Implementing Microsoft Networks at Domain Concepts and Workgroup.
 Installing & Administrating Microsoft Windows 2000,2003 Server & Professional,
Windows 98. XP.
 Installing and configuring DNS Server, DHCP Server, Wins Server and RIS server
 Installing & Administrating Files & Groups level Security in Domain Network.

TECHNICAL SKILLS:

• Windows server 2003

Platforms • Windows XP/Vista
• Windows 2000 Server /Professional

Management Software • Norton Antivirus.

• Quick Heal Antivirus.
• Trend Micro Office scan
Hardware • Installation and configuration of Compaq/IBM/HP
Desktops, Laptops and Servers.
• Installations & Trouble shooting of Printers Modem, L2 Switch.
• Installation of Windows 2003/2000 server and Windows XP/Vista

Router & Switches • Router 2621, 2811 series , Switches 1900 &2950

Applications • Configuration and Trouble shooting of Outlook, Outlook Express,

MS Office, and other third party software.
• Setting Domain Controllers, Additional Domain Controllers,
Group Policies, User rights, Active Directory, Terminal Services,
DNS, DHCP, WINS,IP SEC,VPN, RIS, Remote Access
computing,
Diploma & Certification

• Microsoft Certified System Engineer (MCSE).

• Cisco Certified Network Associates (CCNA).
• Diploma in Hardware and Networking.

Educational Qualification

• GRADUATION FROM SIKKIM MANIPAL UNIVERSITY. JAN 2008.

• 12TH FROM B.I.E.C PATNA. JUNE 2002.
• 10TH FROM C.B.S.E JHARKHAND. JUNE 2000.

STRENGTHS

 Achievement oriented with excellent people management skills and an ability to manage change with ease
 Proven strength in problem solving, coordination and analysis.
 Strong communication, interpersonal, learning and organizing skills matched with the ability to manage
stress, time and people effectively

PERSONAL DETAILS

Father’s Name : Sri Alakh Niranjan

Date of birth : 21st Feb 1985
Marital status : Unmarried
Languages known : Hindi English

Date:

Place: Signature