Quick Reference for ftp.bmc.

com on Distributed Systems Release Notes

ftp.bmc.com March 3, 2009
100036495

These release notes summarizes information that you will use most often while exchanging files with ftp.bmc.com. These instructions are intended for distributed systems. Topic Page

Quick Reference for ftp.bmc.com on Distributed Systems ... ....................................................................................2 How secure is ftp.bmc.com .............................................................................................................................................3 How to Access Product Documentation... ....................................................................................................................3

BMC Software, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. All other registered trademarks or trademarks belong to their respective companies. Copyright 2001 BMC Software, Inc., as an unpublished work. All rights reserved.

Confidential and Proprietary Information of BMC Software, Inc. 2101 CityWest Blvd., Houston, TX 77042-2827 713 918 8800 Technical Support: 800 537 1813 (USA and Canada) or contact your local support center

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Quick Reference for ftp.bmc.com on Distributed Systems March 3, 2009

Quick Reference for ftp.bmc.com on Distributed Systems

These release notes summarize information that you will use most often while exchanging files with ftp.bmc.com. These instructions are intended for personal computers and open systems. File names and commands are case sensitive because ftp.bmc.com resides on a Unix computer. ftp.bmc.com/incoming. Use this directory if you want to put a file on ftp.bmc.com. For security reasons, all the files are hidden so you cannot use the ls or dir commands to see the contents of this directory. Compress all files before putting them in this directory, and use a file name that indicates the Issue number and the compression format. For example, a zip file associated to Issue ID 134186 should have the name c134186.zip. Multiple files with the same Issue ID would use the names c134186_1.zip and c134186_2.zip. Check each FTP transfer for successful completion then notify BMC support promptly by email to customer_support@bmc.com about the files you have sent. Promptness is necessary as the FTP housekeeping program automatically deletes aged files to ensure there is room for new incoming files. The automatically deletion normally takes place within 7 days of the file arriving. Include the Issue number as well as these five details for every file you send: 1. The file name (e.g. c123456. drwtsn.zip). 2. The directory on ftp.bmc.com (should be incoming) 3. Compression format (e.g. ZIP or TAR) 4. The type of data in the file (e.g. dump, etc). 5. The size of the file in bytes (see example on the next page, usually displayed by the FTP client program after transferring each file). ftp.bmc.com/outgoing. When a BMC employee puts a file on ftp.bmc.com that is specifically intended for you, you can find the file in the /outgoing directory. Like /incoming, you cannot view the contents of this directory. You can only download a file from this directory if a BMC employee supplies you with the exact file name. Having to know the file name is one of the ways that we can assure you that no other users can download files that are intended for you. A file is automatically deleted from this directory within seven days of the date that the file was copied to /outgoing.

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Confidential and Proprietary Information of BMC Software, Inc.

Release Notes (continued)

Quick Reference for ftp.bmc.com on Distributed Systems March 3, 2009

The following text shows an example of an FTP session used to upload a file called c134186.zip. Bold text represents the users input. The username is anonymous and the password will be your email address.
C:\>ftp ftp.bmc.com Connected to sapphire.bmc.com.220 ProFTPD 1.2.0pre10 Server (FTP.BMC.COM at BMC Software, Inc.) [sapphire.bmc.com] User (sapphire.bmc.com:(none)):anonymous 331 Anonymous login ok, send your complete e-mail address as password. Password:your_email@company.com 230-Welcome to the BMC Software FTP serivce at ftp.bmc.com. 230 Anonymous access granted, restrictions apply. ftp> cd incoming 250 CWD command successful. ftp> binary 200 Type set to I. ftp> put c134186.zip 200 PORT command successful. 150 Opening ASCII mode data connection for c134186.zip. 226 Transfer complete. 354 bytes sent in 0.00 seconds (354000.00 Kbytes/sec) ftp> quit 221 Goodbye. C:\>exit

How secure is ftp.bmc.com

BMC Software goes to great efforts to ensure that our customers data is secure. We use the most widely used and modern security protocol TLS/SSL. TLS protocol is a Transport Layer Security & SSL is a Secure Socket Layer Protocol. TLS/SSL ensures 1) Encrypted Data transfer between our ftp server and the customers ftp client. 2) Strong authentication and message privacy using trusted root certification authoritys certificate(CA). 3) Interoperability using standard TLS/SSL enabled ftp clients. Internal access to uploaded data is only available to authorized personnel, who must know the name of the stored file (directories cannot be browsed). Uploaded files are automatically purged from the ftp server after an expiration date (normally seven days after uploading). Also, from network infrastructure perspective the ftp server is in a demilitarized zone which adds additional layer of security from external hacking attacks.

How to Access Product Documentation

To view the latest BMC Software documents, visit the Customer Support page on the BMC Software Web site at http://www.bmc.com/support.html. Log on and select a product to access the related documentation. (To log on if you are a first-time user and have purchased a product, you can request a permanent user name and password by registering at the Customer Support page. To log on if you are a first-time user and have not purchased a product, you can request a temporary user name and password from your BMC Software sales representative.)

Confidential and Proprietary Information of BMC Software, Inc.

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