Improving Communication Between Staff

References
Brown, Richard F. MA, PhD; Bylund, Carma L. MA, PhD (2008). Communication Skills Training: Describing a New Conceptual Model. Academic Medicine. __January 2008, //Volume 83// Issue 1, pp 37-44__. doi: 10.1097/ACM.0b013e31815c631e. Retrieved from http://journals.lww.com/academicmedicine/Abstract/2008/01000/Communication_Skills_ Training__Describing_a_New.6.aspx Capozzi, Catherine. How to Improve Communication Gaps Between Employees. n.d. http://smallbusiness.chron.com/improve-communication-gaps-between-employees17565.html. 19 January 2014. Carlson, Amy & Manktelow, James (2011). Communication Skills Training Video: Learn About the Communication Process [U Tube] Uploaded on September 2, 2011 from __http://www.youtube.com/watch?v=kZNz85aW2Bs__ Communication Skills-Start Here! Mind Tools Article. Copyright Mind Tools Ltd, 1996-2014. All rights reserved. Retrieved from __http://www.mindtools.com/CommSkll/CommunicationIntro.htm__ "Communicate." Merriam-Webster.com. Merriam-Webster, n.d. Web. 3 Feb. 2014. http://www.merriam-webster.com/dictionary/communicate. Evaluation of a Preoperative Checklist and Team Briefing Among Surgeons, Nurses, and Anesthesiologists to Reduce Failures in Communication. JAMA Surgery. [Online] January 1, 2008. [Cited: February 21, 2014.] http://archsurg.jamanetwork.com/article.aspx?articleid=401280. Eyler, Justin (2008). Taming the 7 Cs. PDF file created 3/14/2008. Modified on 3/14/2008. Retrieved from __http://www.prospectstreetconsulting.com/library/taming_the_seven_cs.pdf_ http://www.aami.org/htsi/SI_Series/Johns_Hopkins_White_Paper.pdf http://www.jointcommission.org/assets/1/18/SEA_48.pdf Institute of Leadership & Management. Understanding the Communication Process in the Workplace. Hoboken: Taylor and Francis, 2013. http://uttyler.eblib.com/patron/FullRecord.aspx?p=548876 (accessed February 06, 2014) Jerrard, Jane. Constructive Criticism:A look at the best ways to correct your peers performance through a formal review process. The Hospitalist. [Online] 2007 February. [Cited: February 22, 2014.] http://www.thehospitalist.org/details/article/243763/Constructive_Criticism.html.

Improving Communication Between Staff Johnson, Rose. Techniques for Improving Your Nonverbal Communication Skills in the Workplace. n.d. http://smallbusiness.chron.com/techniques-improving-nonverbalcommunication-skills-workplace-21411.html. 1 Feburary 2014. ODaniel M, Rosenstein AH. Professional Communication and Team Collaboration. In: Hughes RG, editor. Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); 2008 Apr. Chapter 33.Available from: http://www.ncbi.nlm.nih.gov/books/NBK2637/ Lazarus, C. (2011, July). Simple keys to effective communication. Retrieved from http://www.psychologytoday.com/blog/think-well/201107/simple-keys-effectivecommunication Lee, Fred (2004). If Disney Ran Your Hospital; 9 Things You Would Do Differently. Regard Patient Satisfaction s Fools Gold. Second River Healthcare Press. Chapter 3, page 58. Lee, Fred (2004). If Disney Ran Your Hospital; 9 Things You Would Do Differently. Redefine Your Competition and Focus on What Cant be Measured. Second River Healthcare Press. Chapter 1, page 12. "Making Courtesy More Important Than Effciency." Lee, Fred. If Disney Ran Your Hospital: 9 1/2 Things You Would Do Differently. Bozeman, MT: Second River Healthcare , April 2004. 27-35. Marshall, David. Team Briefing in Healthcare. 2009. Active Listening in Cross-Cultural Communications . Medscape Multispecialty. [Online] [Cited: February 20, 2014.] http://www.medscape.com/viewarticle/706908. Non-verbal Communication-The Documentary. YouTube. [Online] [Cited: February 02, 2014.] Non-verbal communication, the workplace, and you. 14 March 2012. http://www.speakingaboutpresenting.com/presentation-myths/mehrabian-nonverbalcommunication-research/. 20 January 2014.

Needham, Brian R. (2012).The Truth About Patient Experience: What We Can Learn from Other Industries, and How Three Ps Can Improve Health Outcomes, Strengthen Brands, and Delight Customers. The Ohio State University. Journal of Healthcare Management. 57:4 page 261 Published July/August. ODaniel M, Rosenstein AH. Professional Communication and Team Collaboration. In: Hughes RG, editor. Patient Safety and Quality: An Evidence-Based Handbook for Nurses. Rockville (MD): Agency for Healthcare Research and Quality (US); 2008 Apr. Chapter 33.Available from: http://www.ncbi.nlm.nih.gov/books/NBK2637/

Improving Communication Between Staff Oriola, Chioma Esoga and Olubukola. Prescription for Criticism:How to Handle them Professionally. RX FOR SUCCESS: STUDENT EDITION, HOWARD UNIVERSITY COLLEGE OF PHARMACY. February, 2014, Vol. 2, 2.

Redesign, Patient Visit. The Patient Care Team Huddle, "1,2,3 Hut Hut! n.d. http://www.patientvisitredesign.com/featured-home-list/the-patient-care-team-huddle/. 26 February 2014. Rimal, Rajiv N and Maria K Lapinski. Why health communication is important in public health, WHO. 4 April 2009. http://www.who.int/bulletin/volumes/87/4/08-056713/en/. Robinson, Lawrence, Segal, Jeanne, Pd.D., & Segal, Robert, M.A. (2013). Effective Communication: Improving Communication Skills in Business and Relationships. Last updated: December. Modified on 2/2/2014. Copyright Helpguide.org. All rights reserved 2013. Retrieved from __http://www.helpguide.org/mental/effective_communication_skills.htm__ Shah, Angilee. Why Health Care Professionals Should Write. Reporting on Health. [Online] December 14, 2011. [Cited: February 20, 2014.] http://www.reportingonhealth.org/blogs/2011/12/14/why-health-care-professionalsshould-write. The 7 Cs of Communication: A Checklist for Clear Communication. Mind Tools Article. Copyright Mind Tools Ltd, 1996-2014. All rights reserved. Retrieved from __http://www.mindtools.com/pages/article/newCS_85.htm__ Tracey, Brian (2012). 3 Ways to Improve Your Communication Skills [U Tube] Published on Oct 5, 2012 from __http://www.youtube.com/watch?v=D5hMN_XkPQA__ Train-the-Trainer Instructor Guide. Agency for Health Care Research and Quality. http://www.ahrq.gov/professionals/education/curriculumtools/teamstepps/lep/traintrainers/lepigtrainer.html [Cited: February 20,2014] 2011. "Constructive criticism: 4 helpful hints." HR Specialist 9, no. 11: 6. Small Business Reference Center, EBSCOhost (accessed February 7, 2014).