English for Specific Purposes (ESP) Lesson Plan Business Etiquette Prepared by Sherrie Lee

Title Exchanging Business Greetings using task-based instruction Level Grade 12 equivalent, Diploma in Business students, advanced literacy Objectives Students will be able to: 1. Identify appropriate and inappropriate business etiquette. 2. Demonstrate how to exchange business greetings. 3. Develop listening and speaking through role-play. 4. Develop reading, and writing skills through group discussion and reflection. Class Time 40 minutes total Preparation Time 10 minutes to assemble materials Resources Large chart paper Markers Business cards Handouts Scenarios for business etiquette

Procedure Before class 1. Assemble materials, bring them to class, and set them up.

Sherrie Lee
slideshare.net/orangecanton @orangecanton teachersherrie.wordpress.com

During class 1. Explain to students that they will be demonstrating business etiquette and writing about it. (1 min) 2. Ask for a student volunteer. Teacher demonstrates how to initiate greeting someone. (2 min) 3. Ask student volunteers to come forward to greet the teacher. Elicit responses from students on whether the greeting was appropriate. (3 min) 4. Arrange students into four groups. Explain that each group of students will receive a scenario. Explain to students that they are to read the scenario, decide what is an appropriate response to the scenario, practice it, then demonstrate it to the class. (3 min) 5. Students read the scenario and carry out the instructions. (5 min) 6. Group 1 demonstrates business etiquette for Scenario 1. (2 min) 7. Group 2 demonstrates business etiquette for Scenario 1. (2 min) 8. Teacher asks Group 3 and 4 to comment on Group 1 and 2s demonstrations. Teacher gives feedback on demonstrations. (3 min) 9. Group 3 demonstrates business etiquette for Scenario 2. (2 min) 10. Group 4 demonstrates business etiquette for Scenario 2. (2 min) 11. Teacher asks Group 1 and 2 to comment on Group 3 and 4s demonstrations. Teacher gives feedback on demonstrations. (3 min) 12. Ask each group to write down on chart paper what they need to take note of in business introductions and exchanging business greetings. (5 min) 13. A representative from each group shows and reads out the answers. Teacher gives feedback on each groups answers. (5 min) 14. Teacher tells students that they can apply these skills during their internship and the more they practice appropriate business etiquette, the better they will be at it. (2 minute)

Sherrie Lee
slideshare.net/orangecanton @orangecanton teachersherrie.wordpress.com

Appendix ESP Business Etiquette Scenarios Scenario 1 You are a junior executive who has just joined the company. At a company function, you are standing next to your manager and there are also directors nearby. You introduce yourself to one of the directors. The director looks surprised and your manager stares at you sternly. What should you have done? Instructions: Identify people in your group to be the junior executive, manager and director. Decide what actions should have taken place. (2 min) Think about what each person should say. Practice it in your group. (2 min) Present it to the class. (1-2 min)

Scenario 2 You are an executive with the company, Awesome Electronics. You are attending a seminar with others from companies in the same industry. During lunch, you meet someone from another company. You do not know the person and would like to make contact with him/her. You go up to the person and put your arm around him/her and say, Wanna be friends? The person shrugs away and ignores you for the rest of the seminar. What should you have done? Instructions: Identify people in your group to be the executive with Awesome Electronics and the person from another company (e.g. executive from Fantastic Trading). Decide what actions should have taken place. (2 min) Think about what each person should say. Practice it in your group. (2 min) Present it to the class. (1-2 min)

Sherrie Lee
slideshare.net/orangecanton @orangecanton teachersherrie.wordpress.com