BANHAM INSTALLATION NOTES

ARC = Alarm Receiving Centre FAIR PRICE GUARANTEE The Company promises to limit the price increases on maintenance and monitoring charges to the rate of inflation (rounded up to the nearest pound), a pledge we believe to be unique within our industry, offering a lifetime guarantee on full ARC contracts for parts. Banham alarm systems are sold on an outright sale basis and not rental. In addition, the customer is entitled to cancel the monitoring and maintenance contract at any time after the first year has elapsed. The customer should be aware that the monitoring and maintenance charges are reviewed on the 1st January annually and should therefore be aware that prices for new installations quoted towards the end of the calendar year and accepted in the following year may experience a higher increase in the first year. The customer is sent an invoice inviting contract renewal between four and six weeks before the contract anniversary. MAINTENANCE CONTRACT Includes the specified number of inspection visits per annum to ensure that the system is functioning correctly. Any developing fault found during an inspection will be rectified accordingly at no charge other than for replacement components which are outside the 12 month guarantee period. Batteries are replaced as necessary at no extra charge. It may not be possible to test certain items because it is impractical within normal testing procedures (such as system timers and cut outs). Failure to keep an appointment may be subject to a surcharge when rebooking the call. Requests for a Saturday call may be subject to a surcharge. We reserve the right to cancel appointments at short notice if situations occur beyond our control. WARRANTY CONTRACT (Subject to company approval) Provides service for the maintenance of intruder alarm system 24 hours a day, to include parts and labour. Exclusions are listed as follows: Insurable risks, Acts of God, mains power failure, customer error and misuse, interference with the system by customer or other parties. Either party is entitled to cancel this contract with at least 4 weeks prior written notice. EMERGENCY 24 HOUR SERVICE In the event of system failure outside the annual maintenance visit(s), customers with maintenance contracts are entitled to a service engineer visit within 4 hours of the request. These visits are charged separately at preferential rates. CONTROL EQUIPMENT The control equipment is capable of checking through all the circuits following an activation and will automatically rearm the system, with any individual input which activates twice being omitted (except for Final Exit). Where the alarm is connected to the ARC the alarm system will rearm to local alarm only after a confirmed activation. Where a first activation is received with no further confirmed signal being received within a 30 minute time window, then the alarm will rearm to its normal state. DIGITAL COMMUNICATION TO ARC Located together with the control equipment, this unit transmits a coded message to the ARC via an analogue telephone line. REDCARE COMMUNICATION TO ARC Located together with the control equipment, this unit transmits a coded message via the BT telephone system to the ARC. RedCare is a monitored line system and therefore gives indication of both normal alarm conditions and line faults. Any alarm or line fault received by the ARC will be treated as an activation. However, a line fault will receive keyholder response only. DUALCOM PLUS I GPRS TO ARC Dual Corn communicator and aerial is positioned in a suitable location on site subject to engineers radio test. It combines telephone and radio technologies. This combination helps to ensure that the alarm signal is always transmitted despite damage to one of the signalling paths. The land line connection can utilise any telephone network. These units are monitored by a polling server to regularly ensure the integrity of radio path. ARC COMMUNICATION ON NEW EXCLUSIVE TELEPHONE LINES

It is the responsibility of the client to provide a telephone line (outgoing only ex-directory in the case of Digital Communication) with a block terminal adjacent to the control unit. In the case of RedCare, this must be a BT line. This should be an exclusive line that is not highway, ISDN or has any form of fax, modem or answerphone equipment. Line installation and ongoing rental to be charged directly to the client by the telephone service provider. Banham recommend a dedicated line for total security. ARC COMMUNICATION ON EXISTING TELEPHONE LINES It is the responsibility of the client to provide a block terminal adjacent to the control unit. This must be connected directly to the NTE5/NTE2000 master socket line box. Any deviation from this may impede the working capability of the alarm. The telephone service provider will charge the cost of the installation directly to the client. When your burglar alarm is connected to ARC via your normal telephone line as opposed to an outgoing only ex-directory line, there is a risk that you could be burgled while your telephone line is engaged (except in the case of Red Care or Dual Com) in which case a signal would not be sent to our ARC. If you feel that the probability of this occurring is an unacceptable risk, please ask for further details from your surveyor. BT Broadband lines can be utilised provided that the appropriate hard-wired filter has been fitted by your telecom service provider enabling an analogue device to operate on a digital line. Banham can provide this filter at an additional charge, but can accept no responsibility for damage to existing equipment or non-operation of line. APPLICABLE TO ALL ARC CONNECTIONS All ARC connections work on analogue lines although Broadband services can be used in conjunction with a hard-wired filter connected to the communication equipment. All alarm communication equipment has a REN value of 1. It is the clients responsibility to ensure that the total REN value of 4 is not exceeded. As soon as your telephone companys site work is complete it is the customers responsibility to notify Banham so that arrangements for ARC connection can be made. This normally involves a separate engineer visit following the alarm installation. Any alarm (or line fault if Redcare or Dual Corn) received by the ARC will be passed to the appropriate authority and recorded. The Association of Chief Police Officers (ACPO) have stated that all new ARC connections should be confirmed systems. Banham achieve confirmed signalling by using sequential verification which means that the initial activation will be subject to keyholder response only and any subsequent alarm activation received within 30 minutes of receiving the first alarm activation will be combined and passed to the police as a confirmed alarm signal. Upon receipt of the confirmed alarm signal the ARC will permit a further 3 minute time window to allow any unset signal to arrive. The ARC will also attempt verification by telephoning the site and will try to contact registered keyholders as necessary. The client should be aware that if the Police receive an excessive number of false alarms this would result in them temporarily withdrawing their response to signals from the alarm system. It is therefore in the users interest to be aware of the cause of false alarms and to minimise the risk of their occurrence. In an effort to minimise false calls to the Police, Banham will not pass any activations from a system where an unset or cancellation signal has been received within a 3 minute period of the initial activation, or following confirmation from site of the correct passcard number. Prior to any alarm activations being passed to the Police, there must be a fault free period of at least 14 days. Fire detectors fitted to the intruder alarm will transmit signals to the ARC in the event of an activation. On receipt of these signals the local Fire Brigade will be contacted unless a written instruction to the contrary has been received. This policy applies only in areas where Banham have an agreement in place with the appropriate local Fire Authority. The customer should be aware that although the ARC will pass fire activations to the Fire Brigade, Banham cannot be held responsible for any charge that may be levied by the Fire Brigade to the customer in the event of a false fire alarm activation nor for any subsequent lack of response by the Fire Brigade in the event of repeated false fire alarm activations. Any contracts set up are subject to a Police URN charge. However, this is not applicable if keyholder response only is required. continued... REMOTE RESTORE This facility allows the remote restoring of your alarm system by the ARC after an activation provided that the level of Policed false alarms does not exceed the industrys current false alarm policy. The remote restore service will subsequently be available where the alarm call to the Police has been cancelled immediately by entering your code or presenting your fob

and deactivating the alarm and then telephoning the ARC and quoting your passcard. KEYFOB OPERATION (3 fobs supplied as standard) By presenting the keyfob to the pre-determined keypad reader this will activate the set/unset menu on the keypad subject to programming. Code operated systems can be provided subject to client signing and returning the relevant keyfob waiver document (we strongly advise that you check with your insurers before proceeding). This does not apply to Keyholding only response contracts. KEYSWITCH OPERATION (3 keys supplied as standard) Where specified a keyswitch provides a pre-designated full or part area of the alarm. The provision of a keyswitch facility is in addition to the remote keypad provided. All restores following an activation and alterations to the system programming will need to be carried out using the remote keypad. The use of a key to set/unset the alarm may have insurance implications and as such customers are advised to check its use with their insurers. DETECTION EQUIPMENT All units are sited as specified. Movement detectors are sited at approximately 2.3m high and operate with an unobstructed view. Door Contact: Magnetic reed door contact fitted as specified. RX4O: Passive infra red detector with quad zone logic. Coveragel2m x 85 degrees. (Grade 2) DT-755AM: Dual technology detector with anti mask facility. Coverage 12m x 85 degrees. (Grade 3) FX5O: Quad passive infra red detector. Coverage 15m x 85 degrees. (Grade 2) FX50c: Quad passive infra red detector. Coverage 18m x 2m. (Grade 2) CX5OAMT: Passive infra red detector with anti mask facility sited in between 2.3m & 3m high. Coverage 15m x 85 degrees. (Grade 3) TMD15: An integrated dual passive infra red and microwave detector capable of producing a confirmed alarm signal. (Grade 3) MX4O: Dualtec microwave plus passive infra red detector. Coverage 1 5m x 85 degrees. (Grade 2) P9: Dualtec ultrasonic plus passive infra red detector. Coverage 9m x 75 degrees. (Grade 2) MX50: Dualtec microwave and passive infra red detector. Coverage 18m x 85 degrees. (Grade 2) SQ40: Passive infra red with quad zone logic and curtain coverage technology to provide independent activation of the two protected areas. This device is able to provide all necessary signals required for both keyholder response and subsequent confirmation signal from the one device. This device occupies two detection zones on the control panel. Coverage 12m x 12m total. (Grade 2) SQ6O: As above. Coverage 18m x 18m total. (Grade 2) Shatterpro: Dual technology acoustic break glass detector with range of 6m radius. Not to be used with glass covered by protective film or any form of leaded lights. Shatterswitch: Acoustic break glass detector with range of 2m radius. (Grade 2) Not to be used with glass covered by protective ilm or any form of leaded lights. These acoustic devices may be affected by the pitch and tone of a barking dog which may lead to false activations. Viper/Spyder: Designed to detect vibration above a predetermined level over a radius of 2m. All doors and windows protected with Viper/Trapper sensors to be securely shut and locked before setting system. (Grade 3) Safe Limpet: Detects heat above 60c and vibration above a predetermined level. Designed to operate withKeep over keyhole (Grade 3) Fire: R.O.R: Rate of rise heat detector sited as specified and designed to detect a rapid increase in temperature. Additionally it will operate at a fixed threshold of 60 C. ARC signalling when requested by client. Sounder optional extra. Fire: Heat Fixed temperature 60 c. ARC signalling when requested by client. Sounder optional extra. Fire: Smoke Optical smoke detector. ARC signalling when requested by client. Sounder optional extra. Entry Shock: Entry door shock timer device: upon triggering when the alarm is set, this device will activate a 10 second time window, during which time activation of the relevant final exit door will provide a first activation which can

contribute towards a confirmed activation. (Grade 3) K.Fob: Device designed to operate the alarm from the appropriate keypad. WARNING EQUIPMENT (Grade 4) Self actuating siren (with strobe if specified) contained within Banham shield-shape cover. Sound level 120 db @ 1 m. Interference with the wiring or unit will cause the alarm to activate whether the system is set or unset. The siren will automatically cut out after 15 minutes. The strobe can continue flashing to provide visual indication of an activation until the alarm is manually restored. The unit also incorporates flashing comfort lights. DIRECTIONS All directions given as standing outside the front of the property facing front elevation unless otherwise stated. KEYHOLDING REQUIREMENT It is a requirement of the Local Police Authority and the Environmental Health Officer that there should be at least two private keyholders available in the event of an alarm activation or emergency. If you are unable to provide suitable private keyholders, Banham can provide this service through their wholly owned subsidiary company, CMS keyholding. Please phone 020 7627 0344 for further details. Please note that Banham are not liable for reimbursement of any charges relating to Keyholders regardless of the nature of the alarm activation. COMPLIANT WITH CURRENT NACOSS AND ACPO STANDARDS Banham are certified to European Standard EN5O1 31-1 :2006/PD6662 for the installation and maintenance of intruder alarms. The Company is an Approved Installer on the role of the National Security Inspectorate (NSI), and is authorised to issue a Certificate of Compliance on payment of the final invoice. The Association of Chief Police Officers (ACPO) stipulates that any intruder alarm system, where Police Response is required, must operate in accordance with the ACPO Policy and DD243 . The initial activation will be subject to keyholder response only, and any subsequent alarm activations from a different technology device received within 30 minutes of receiving the first alarm activation will be combined and passed to the Police as a confirmed alarm signal. In an effort to combat false calls being passed to the Police due to user error, ACPO has stated that intruder alarm systems must be configured so that if unsetting is achieved via a PIN code then upon entering the premises, all confirmation signalling must be disabled. To overcome this, the unsetting of a system must be done by means of a keyswitch, shunt lock or keyfob. In order not to compromise clients security or operational reliability, Banham recommend the keyfob option, which means that only the designated exit route is isolated in the event of entry via a final exit door, subject to an entry shock device being installed. AUDIBLE CUT OFF The Noise and Statutory Nuisance Act 1993 stipulates that the external audible alarm be fitted with a 15 minute cut out device and Banham install these devices as standard on new installations unless otherwise instructed. TESTING We recommend that the user verifies the area of coverage of detection devices between engineer visits. NOTE:It is important for the user to be aware that when the alarm is not set it is merely dormant and therefore potentially active. If the user needs the alarm to be shutdown at any point, then this should be carried out by a service engineer. FITTING DATE The date will be cancelled and reallocated if a signed agreement in line with our terms and conditions has not been received by our office five working days before the date of commencement.