Chapter 2 1. Dr.

Jones arranged an introductory meeting between the associates of New Century Health Clinic and you to determine if mutual interest exist in pursuing the project. What should the associates try to learn about you? What should you try to learn in this meeting? The associates should try to learn about my responsibilities as a consultant and how these relate to their own responsibilities. They should try to know my background and experience in analyzing and designing computerized office systems similar to what they wish to have in their office. I, on the other hand, should try to learn how I could establish a working relationship with the staff by asking who is responsible for certain office functions, how the office staff work together, how the current system is being handled, why would they want a new system, and what the staff hopes to gain in developing a new office system. 2. What kinds of questions would you ask to assess the initial feasibility of this project? Based on the information above, does the project seem feasible? I would ask questions that revolve around the operational, technical, and economic feasibility of the new system. Is the proposed computerized system a practical way to solve the clinic's growing operations? Does the clinic have the technical and human resources for the new system? Is the proposed computerized system economically desirable? What are the projected savings and costs? Is it a sound investment for the clinic? 3. New Century Health Clinic management decided to contract for your services to perform a preliminary investigation. What will be your plan of action? To perform the preliminary investigation, I will do the following course of action: o Understand the problem or opportunity. o Define the project scope and constraints. o Perform fact-finding. o Determine feasibility. o Estimate time and cost to continue development. o Present results and recommendations to management. 4. You begin the preliminary investigation. What information is needed? From whom will you obtain it? What techniques will you use in your fact-finding? I would need to understand the organizational structure of the clinic and I can obtain this information by asking human resources to give me a copy of their organizational chart. I will need broad information from the office manager and the doctors involved in administration duties and I can obtain such information by doing interviews with them. I also would like to know about the current system by obtaining current system documentation, by checking with users (office staff, doctors, nurses, physical therapists) to check whether they are getting current and accurate information, and by directly observing system operations to follow the actual paths taken by input source documents or output reports. Chapter 3 Interviewee Objectives Questions

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