Professional Documents
Culture Documents
Of
Grievance Redressal
Procedure
On
Job Satisfaction
Introduction of the Topic
Established in 1996
Syscom Corporation and Smart Chip Limited
offers a full range of smart cards, hardware, software,
systems, system integration
solutions for telecommunications, banking,
healthcare and ID sectors
possesses one of the world’s most modern production
facilities for smart cards
Research Objectives
Primary Objectives
Secondary Objectives
Types of grievances
Components of job satisfaction
Factors that mostly lead to conflicts among the employees of
the organization
Factors adopted for grievance handling
Effect of grievance redressal procedure on job satisfaction.
RESEARCH METHODOLOGY
RESEARCH DESIGN:
Descriptive Research
SAMPLING TECHNIQUE:
Sampling Design: Convenience sampling
Sampling Unit: The sampling unit was limited to the
employees of smart chip
Sample size: 10
ANALYSIS
AND
INTERPRETATION
OF
QUESTIONNAIRES
JOB SATISFACTION
FACTORS THAT LEAD TO GRIEVANCES
AMONG THE EMPLOYEES
INITIAL REACTION OF EMPLOYEES TO
THEIR ISSUES
METHODS FOR RESOLVING THE
CONFLICT
SATISFACTION LEVEL OF THE EMPLOYEES FOR
THE CONFLICT RESOLVING PROCEDURE ADOPTED
BY THE ORGANISATION
CONFLICT RESOLVING IS AN IMPORTANT
FUNCTION OF AN ORGANISATION
FINDINGS
Grievance redressal is the major factor of job satisfaction
among employees of the organization
conflict resolving procedure is an important function for
the organization.
The company do not follow any standard operating
procedure for grievance redressal.
Employees are satisfied with the method adopted by the
organization for redressing the grievances or complaints
of the employees which is based on randomize selection.
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