Institute of Management Technology

Centre for Distance Learning

A16, Site 3, UPSIDC Industrial Area, Meerut Road, Ghaziabad - 201 003

Subject Code: MIS

Subject Name : MANAGEMENT

INFORMATION SYSTEMS

Objectives
Managers today have increasing responsibility for determining their information system needs and for designing and implementing information systems that support their needs. New technologies, such as powerful desktop computer systems, Distributed information system, Telecommuting, Local Area Networks (LAN) have created new opportunities for managers. Students who are majoring in general management, HRD, Finance, Marketing should understand how information system support key business functions.

Contents
1. Foundation of Information Systems Data and Information Systems Concept : Open/closed/cybernetic systems IS as a system : Organizational / social / technical views Types of IS :Transaction handling, Management reporting, Decision Support, Knowledge Based, Executive Information systems ; Introduction to Data warehousing and E-business Technologies supporting IS :Comparative analysis of available tools and technologies of IT (e.g. inputoutput mediums, networks, wireless, multimedia etc.) for implementing business IS 2. Information Systems for Business Applications IS in functions of management Planning, decision, control, directing. Functional Applications Finance, Human resource, Production, Marketing, Strategy etc. 3. Development of Information Systems Various Software Development Approaches : Linear, Iterative, Evolutionary Software development methodologies: Structured/Prototype/Spiral/Object Oriented/Joint Application development Phases of development Lifecycle Systems Engineering, Analysis to Implementation Building Systems Specifications for requirements and design 4. Managing Information Systems Information as a resource IS Planning, Use and evaluation :Models and Methodologies Issues and Challenges facing IS Management Social/Security/Ethical/Legal

References
1. Management Information Systems: Managerial Perspectives, D. P. Goyal, Macmillan 2. Management Information System, Davisolson, PHI 3. Laudon, & Laudon, Management Information System

Notes:
a. b. c. d. Write answers in your own words as far as possible and refrain from copying from the text books/handouts. Answers of Ist Set (Part-A & Part-B), IInd Set (Part-C, Part-D), IIIrd Set (Short Answer Questions) and Case Study must be sent together. Mail the answer sheets alongwith the copy of assignments for evaluation & return. Only hand written assignments shall be accepted.

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Subject Code : MIS Subject Name : MANAGEMENT

A. First Set of Assignments: B. C. Second Set of Assignments: Third Set of Assignments:

INFORMATION SYSTEMS

Part-A : 5 Marks & Part-B : 5 Marks. Each question carries 1 marks. Part-C : 5 Marks & Part-D : 5 Marks. Each question carries 1 marks. 20 Short Answer Questions : 10 Marks. Each question carries marks. Confine your answers to 150 to 200 Words. Two Case Studies : 10 Marks. Each case study carries 5 marks.

D. Forth Set of Assignments:

ASSIGNMENTS
PART A
1. 2. 3. 4. 5. Cant we do without MIS. Discuss the need and important Characteristics of MIS. Discuss the various types of MIS. Can we enhance MIS to the level of DSS? If yes, how? Discuss. Elaborate on the concept of Functional Information Systems. Take suitable examples. What is meant by Decision making process?. Discuss the SIMONs Model of Decision making. Discuss the concept of a System. Give its classification.

PART B
1. Elaborate the concept of Data Communication. Describe the two main types of data transmission media. 2. Discuss the following terms: (a) Analog Signal (b) Digital transmission (c) Communication Satellite Line 3. What is meant by Network Topology? Discuss the common network topology. 4. Discuss data communication hardware. What purpose do modems serve? Give the applications of Multiplexer. 5. Discuss the concept of Internet. Give various applications of Internet.

PART C
1. Explain the drawbacks of the file processing system. Discuss the alternative to the file approach. 2. Briefly explain the phases involved in system development. 3. How do the SDLC and Prototyping methods differ? How are they interrelated? 4. Discuss the iterative enhancement method. How does this method differ from other development methods? 5. Describe, with the suitable example, the concept and procedure used in constructing DFDs.

PART D
1. 2. 3. 4. Discuss a decision tree and a decision table. Are decision trees and data flow diagrams related? Discuss. Prepare design specifications for Library Information System of your organization. Distinguish between conceptual design and detailed design which is more important? Assume you are to implement a newly developed MIS in your organization. Which method you would like to adopt for this system? Justify your answer. 5. How would you evaluate your MIS? Elaborate. Management Information Systems ......................... Page 2 of 4 .....................................................................................MIS

SHORT ANSWER QUESTIONS

1. 2. 3. 4. 5. 6. 7. 8. 9. Define EDP and MIS. What is Information? What is Systems Approach? Even today, most of the organization have only the reporting systems. Why? What is Cybernetic System? Discuss the functions of MIS. How does an MIS look like? Give its structure. What are the objectives of Executive Support Systems? What do you understand by decision-making under assumed certainty?

10. What is software outsourcing? 11. What are the assumptions and limitations of Waterfall model? 12. What is Systems Analysis? 13. Describe the development of SRS. 14. What are the decoupling and cohesion concepts in System design? 15. What is Gantt Chart? 16. Briefly discuss a Tender Notice. 17. What Cost-Benefit analysis? 18. Explain various security issues in MIS. 19. What is system maintenance? 20. Give the benefits and limitations of IS Planning?

CASE STUDY-1
otel Park-Plaza is a well-known hotel situated in the heart of a metropolitan city. With 12 floors and 120 rooms providing an excellent boarding and lodging facilities, it offers deluxe Suites, Superior Single and Double rooms along with services like coffee shop, restaurants, Saloon, Health Club, Shopping arcades and convention halls. It is one of the most sought after hotels in the city as reflected by the fact that 28000 guests housed in the financial year 2003-2004. The front office of the hotel occupies a very important position in ensuring a loyal clientele for the hotel. The front office job is to interact with every outsider who steps in the hotel. The front desk takes care of all the needs of the guests. The most important jobs of the front office include making all the reservations, check-in and check out. In short, the front office or the front desk is the interface between the hotel and the outside world. Behind the scene are a large number of people, who perform a wide variety of functions to keep the front office functions smooth. From the very moment a traveler plans to make a stay in the hotel, the front office comes into the picture and interacts with the traveler on a daily basis till he leaves the hotel. The guests can be individual or the corporate guests. In case of corporate guests, the bill is sent to the organization sponsoring the stay of the guest. Questions 1. Identify data and information in this case. 2. Draw a Context level DFD for the above case. 3. Prepare Feasibility report for the development of Information System for Hotel Park-plaza. Management Information Systems ......................... Page 3 of 4 .....................................................................................MIS

4. Prepare a Conceptual design for developing MIS for the front office of Hotel Park-Plaza.

CASE STUDY-2

aashi Manufacturing is a medium-sized manufacturer with annual sales of Rs. 50 million per year. It is primarily a job-shop manufacturer, known for its ability in custom manufacturing projects primarily involving metal fabrication.

In an effort to improve Raashi information systems, D S Vasu, vice president of information systems, recently brought in a new systems development manager, K K Raina from a competitor. Mr. Raina had a reputation for doing innovative things in the area of information systems development. The general and top management of his previous employer was extremely pleased with the types of information systems support that they had received. Mr. Raina had been particularly successful in implementing a prototyping development in the systems analysis design process as a way to more accurately refine end-user requirements and cut short the systems development process. Having joined Raashi Manufacturing, Mr Raina wanted to implement the technologies and techniques that he had been so successful with prior to joining Raashi Manufacturing, but he ran into a serious problem. The systems analysis and design staff has recently gone through a revamping of their systems development methodologies. They had a rather substantial systems development methodology that had evolved over the years, and in their most recent revision, they had incorporated the latest structured techniques into their old methodology. Having been involved in its development, the staff had a strong commitment to the methodology. In assessing the methodology, Raina quickly decided that it was entirely too procedure and rule-oriented and was exceptionally time consuming to use as a systems development guide. The staff also had made no provision for incorporating heuristic or prototyping techniques into their systems development methodology. In a staff meeting, Mr. Raina raised prototyping concepts with the staff, but their response was immediate defensive. Most of them had not heard of a prototyping technique, but felt it was a way to develop systems for sloppy designers who did not have enough discipline to do it right. They stated that if a sloppy approach to systems development, such as prototyping, was to be used, you would have to be willing to give up the rigor and discipline of good formal procedures and good structured techniques. Overall, their general response was quite negative. Mr. Raina feels he has a tricky situation on his hands. He knows a better way to approach systems development, but he does not want to get cross-wise with the systems analysts and design staff, many of whom are senior to him in experience in systems development. He knows that if he tries the heuristic approach and it fails, theres going to be a lot of I told you so. Hes also concerned that if he pulls the young designers off to the side and works with the methodology, it might cause a division among the staff and some serious hard feelings that could be detrimental to the two young analysts.

Questions 1. Identify the problem in this case study. 2. Comment on the proposal of Mr. Raina for developing an information system using prototyping methodologies. 3. How would you manage the situation at Raashi Manufacturing? 4. Assume, Raashi Manufacturing is to make a digital company. How differently would you go about selecting development methods for developing MIS? Discuss.

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