ISM 210 Introduction to Human-Computer Interaction

Midterm Exam Study Guide

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LOGISTICS
On-campus students
The midterm will be given on Monday, February 3, 2014 at 5:45 PM in CDM 801.! *THERE WILL BE NO MAKE-UPS FOR THE MIDTERM EXAM.

Online students
Please schedule a proctored exam via COL as soon as possible.The proctored exam may be scheduled between Monday, Feb. 3, 2014 5:45 PM and Sunday, Feb. 9, at 11:59 PM.!

FORMAT
The Midterm Exam is worth 20% of your grade in this class. The exam will consist of the following:! " Multiple choice questions ! " Short answer questions ! " Design/re-design question with explanation (like the copier workshop activity we did)!

TOPICS
Understanding the discipline and goals of interaction design - Refer to Sa!er book and slides # What is human-computer interaction (HCI)? What is interaction design?! # What are the consequences of poor interaction design?! # What are some examples of usability goals?! # What are some examples of user experience goals?! # What elds contribute to the discipline of interaction design?! # What are the four approaches to interaction design? (User-centered design, activity-centered design, systems design, genius design) What is the role of the user and the design in each approach? In what situations would they be appropriate to use?!

Don Norman's Concepts in The Design of Everyday Things # Be familiar with Normans Fundamental Principles of Interaction (especially pp. 10-31)! # What is an a$ordance and how can it contribute to good interaction design? What is an example of an a$ordance in an everyday object? in a digital user interface?! # What is a signier and how can it contribute to good interaction design? What is an example of a signier in an everyday object? in a digital user interface?! # What is Norman's notion of a constraint and how can designers apply this concept to shape positive interactive experiences? What is an example of how constraints are used in the digital user interface?! # What di$erent kinds of constraints does Norman describe? (pp. 125-132)! # What is a conceptual model? According to Normans view, how do users form an understanding about how something works? ! # Make things visible - What is this principle about? What are the consequences when visibility is lacking! # Good mapping - What is Norman's principle of mapping? What are some examples of natural mapping from everyday things and in the digital user interface! # Feedback - What is the principle of feedback and how can it contribute to good interaction design? What are some ways to apply the principle of feedback to interactive systems?! # How does culture and experience play a role in how users can interact with systems as their designers intend?! # How does Norman characterize the di$erence between mistakes and slips? What are the categories of slips? (pp. 170-186)! # What are some ways Norman suggests we can design for errors? (pp. 202-210)! # What is the signicance of the concepts knowledge in the head and knowledge in the world for designing interactive systems?! # What are Normans seven stages of action? How can this model be useful for designers who need to create an interaction?!

User-Centered Design Process # What are the goals of design strategy phase of product development? What are some methods used in design strategy?! # What are stakeholder interviews and why are they important?! # What is the purpose of a competitive analysis? What are the basic steps of doing a competitive analysis?! # What are the goals of design research? What are the key methods of design research?! # What is the purpose of a hunt statement?! # What is a screener used for?! # What are some tips for conducting good interviews and writing good interview questions?! # What are the ethical considerations when conducting design research?