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Troubleshootingimporterrors
Oftenwhenweimportfileswerunintoerrorsthatthefileisnotbeingreadcorrectly.Wheretostartlookingforthecauseofthe issueandhowtosolvethis?
Checkpoints
Followthesecheckpointstomakesurethatyouhavethebasicsright. 1. UptodateAvailableFields Thelistofavailablefieldsshouldbeuptodatebeforeimportingstarts.Ifthefieldlistisnotuptodatetheimportmay failduetomissingfields.ToupdatethelistofavailablefieldsgotoMaintenance>SelectUpdateAvailableFields> Clickcontinue 2. AcleanCSVfile ACSVfileshouldnothaveanyextracharactersinanyplace.AgoodCSVfilemaylooklikethis: "product_sku","product_name" AbadCSVfilemaylooklikethis: "product_sku,product_name"<The"atthebeginningandendofthelinearewrong or product_sku,product_name,<Thetrailingcommaiswrong 3. Delimiters Thetemplatemustusethesamedelimitersasyourfilehas.Thetypeofdelimitersdoesnotmatter.Toknowwhat delimitersyourfileuseslookatyourfilewithNotepadforexample. Someexamplesofdelimitersare: Sample "product_sku","product_name" ~product_sku~^~product_name~ product_sku|product_name Fielddelimiter Textenclosure , ^ | " ~
Checkthatyouhavethedelimitersfilledinyourtemplatesettings.CSVIneedsthistoknowhowtoreadtheCSVfile. AlternativelyyoucanusetheAutomaticdelimiterdetection. 4. Encoding ThefilemustalwaysbeencodedinUTF8format.Nootherencodingissupported.SeethisSavefileasUTF8using Notepad2videoonhowtosaveyourfileasUTF8usingNotepad2orthistutorialusingLibreOffice/OpenOffice.Thisis importantbecausefilesimportednotinUTF8encodingwillnotimportcorrectlywithspecialcharacterslike. 5. Fieldnames Useonlyfieldnamesthatareavailableforthetypeofimportyouaredoing.Toseewhichfieldnamesareavailablegoto CSVI>AvailableFieldsandfilteronthetypeofimportyouwanttodo.Itisnotpossibletouseanyothername.This meansthatifyourCSVfilecontainsthenamessku,price,namethatthesecannotbeused,youhavetotranslatethem toCSVIfieldnames.Yourcolumnnameswillchangelikethis: sku>product_sku price>product_price name>product_name Thisneedstobedoneforallthefieldsinyourfile. 6. Fielddata MakesurethedataisproperlyformattedaccordingtothespecificationsontheAvailableFieldslist. 7. Lineendings YourfilemustuseUnixorWindowslineendings.Machintoshlineendingsarenotsupported.Asofversion3.7youcan choosetoselecttheI'mMacoption,thiswillreadMacintoshlineendings. 8. UsetheCSVIAnalyzertocheckyourfileforanyissues.
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