Summer Project Report On Study and analysis of overall operational functions in Reliable Analytical Laboratories Pvt.

Ltd by using appropriate MIS systems

In the fulfillment of the Degree of Master of Management Studies under the University of Mumbai By Mr. Ashish Kadam (Roll No: 1214AMS036) Under the Guidance of (Prof. N.C Mehta) (Internal Guide)

Aruna Manharlal Shah Institute of Management and Research Ghatkopar (W), Mumbai400086 2012-2014

DECLARATION

I hereby declare that this project report on, Study and analysis of overall operational function in Reliable Analytical Laboratories Pvt. Ltd by using appropriate MIS systems, which is being submitted in the fulfillment of the M.M.S course, is the result of the work carried out by me, under the guidance of Prof. N.C Mehata, Aruna Manharlal Shah Institute of Management and Research. I further submit that this project work has not been submitted to the Mumbai University before or for any other purpose.

ASHISH KADAM

ACKNOWLEDGEMENT A summer project is a golden opportunity for learning and self-development. I consider myself very lucky and honored to have so many wonderful people lead me through in completion of this project. I gratefully thanks to Reliable Analytical Laboratories Pvt. Ltd for providing me with an opportunity to work with the organization and for giving me the necessary directions to complete this project to best of my abilities. I am highly indebted to Mr. Harshal Chougle who has provided me with the necessary information, constant support for this endeavor. My sincere thanks to the staff of Reliable Analytical Laboratories Pvt. Ltd for providing a helpful work environment and making my summer internship a memorable experience.

I am grateful to Prof. N.C. Mehta for her interest and valuable suggestion during the project and for the successful completion of the project. I would like to thank our director Dr. J K Sachdeva for his continuous support, timely advice and encouragement. Finally, I would like to thank all who have directly and indirectly helped me in the successful completion of the project ASHISH KADAM

Index: Chapter no Topic Executive summary 1 Introduction Introduction Literature review Objectives Research Methodology 2 About Industry History of industry Economic Environment of Business: Service Of industry Page no.

About Firm Organization structure Finance Marketing Human Resource Operations SWOT Analysis

Operational Learning

Conclusion Findings Recommendations References

EXECUTIVE SUMMARY Title of the Project: - Study and analysis of overall operational function in Reliable analytical lab Pvt. Ltd by using appropriate MIS systems Duration of Research Study: - 2 months. Company Name: - Reliable Analytical Laboratories Private Limited The Founder and Managing Director, Mrs. Renu B. Kaushal, now a renowned and prominent figure in the analytical industry, single handedly started Reliable with bare minimum necessities in the year 1988. The laboratory then went on to achieve various national and international accreditations and recognitions, increasing its scope of testing covering wider range of products, activities like calibration, survey, training, consultancy. Today, Reliable is spread over the country with its extensive network of laboratories and offices at prime locations, franchisees at almost all important cities. Reliable with its invincible team, projects itself as a next generation, futuristic organization where "Entrepreneurship" is the key word for its members. Reliable is its own contender to excel the landmarks set by its own achievements as 'The Leader' in the fields it has ventured and left a blazing trail behind it. We are very confident of our integrity and ethics to see us to the top without diluting the stringent quality standards set by ourselves. Trust of our customers and our close interaction with the clients gives a true meaning to the word 'Reliable'. The MIS is defined as a Computer. Based Information System. Though there are a number of definitions, all of them converge on one single point, i.e., the MIS is a system to support the decision making function in the organization. The difference lies in defining the elements of the MIS.

INTRODUCTION MANAGEMENT INFORMATION SYSTEM ( MIS) CONCEPT The concept of the MIS has evolved over a period of time comprising many different facets of the organizational function. MIS is a necessity of all the organizations. The initial concepts of MIS were to process data from the organization and present it in the form of reports at regular intervals. The system was largely capable of handling the data from collection to processing. It was more impersonal, requiring each individual to pick and choose the processed data and use it for his requirements. This concept was further modified when a distinction was made between data and information. The information is a product of an analysis of data. This concept is similar to a raw material and the finished product. What are needed are information and not a mass of data. However, the data can be analyzed in a number of ways, producing different shades and specifications of the information as a product. It was, therefore, demanded that the system concept be an individual- oriented, as each individual may have a different orientation. Towards the information. This concept was further modified, that the system should present information in such a form and format that it creates an impact on its user, provoking a decision or an investigation. It was later realized then even though such an impact was a welcome modification, some sort of selective approach was necessary in the analysis and reporting. Hence, the concept of exception reporting was imbibed in MIS. The norm for an exception. Was necessary to evolve in the organization. The concept remained valid till and to the extent that the norm for an exception remained true and effective. Since the environment turns competitive and is ever changing, fixation of the norm for an exception becomes futile exercise at least for the people in the higher echelons of the organization. The concept was then evolved that the system should be capable of handling a need based exception reporting. This need maybe either of an individual or a group of people. This called for keeping all data together in such a form that it can be accessed by anybody and can be processed to suit his needs. The concept is that the data is one but it can be viewed by different individuals in different ways. This gave rise to the concept of DA .ABASE, and the MIS based on the DATABASE proved much more effective. Over a period of time, when these conceptual developments were taking place, the concept of the end user computing using multiple databases emerged.

This concept brought a fundamental change in MIS. The change was decentralization of the system and the user of the information becoming independent of computer professionals. When this becomes a reality, the concept of MIS changed to a decision making system. The job in computer department is to manage the information resource and leave the task of information processing to the user. The concept of MIS in todays world is a system which handles the databases, databases, provides com-putting facilities to the end user and gives a variety of decision making tools to the user of the system. The concept of MIS gives high regard to the individual and his ability to use information. An MIS gives information through data analysis. While analyzing the data, it relies on many academic disciplines. These include the theories, principles and concepts from the Management Science, Psychology and Human Behaviour, making the MID more effective and useful. These academic disciplines are used in designing the MIS, evolving the decision support tools for modelling and decision - making. The foundation of MIS is the principles of management and if its practices. MIS uses the concept of management Information System can be evolved for a specific objective if it is evolved after systematic planning and design. It calls for an analysis of a business, management views and policies, organization culture and the culture and the management style. The information should be generated in this setting and must be useful in managing the business. This is possible only when it in conceptualized as system with an appropriate design. The MIS, therefore, relies heavily on the systems theory offers solutions to handle the complex situations of the input and output flows. It uses theories of communication which helps to evolve a system design capable of handling data inputs, process, and outputs with the least possible noise or distortion in transmitting the information form a source to a destination. It uses the principles of system Design, via. An ability of continuous adjustment or correction in the system in line with the Environmental change in which the MIS operates. Such a design help to keep the MIS tuned with the business managements needs of the organization. The concept, therefore, is a blend of principle, theories and practices of the Management, Information and System giving rise to single product known as Management Information System (MIS). Pyramid The Physical view of the MIS can be seen as assembly of several subsystems based on the databases in the organization. These subsystems range from data collection, transaction processing and validating, processing, analyzing and storing the information in databases.

The subsystem could be at a functional level or a corporate level. The information is evolved through them for a functional or a department management and it provides the information for the management of business at the corporate level The physical view of the MIS .The MIS is a product of a multi- disciplinary approach to the business management. It is a product which needs to be kept under a constant review and modification to meet the corporate needs of the information. It is prescribed product design for the organization. The MIS differs since the people in two organizations involved in the same business. The MIS is for the people in the organization. The MIS model may be the same but it differs greatly in the contents. The MIS, therefore, is a dynamic concept subject to change, time and again, with a change in the business management process. It continuously interacts with the internal and the external environment of the business and provides a corrective mechanism in the system so that the change needs of information are with effectively. The MIS, therefore, is a dynamic design, the primary objectively. The MIS, therefore, is a dynamic design the primary objective of which is to the information the information for decision making and it is developed considering the organizational fabric, giving due regard to the people in the organizational the management functions and the managerial and the managerial control. The MIS model of the organization changes over a time as the business passes through several phases of developmental growth cycle. It supports the management of business in each phase by giving the information which is crucial in that phase. Every has critical success factors in each phase of growth cycle and the MIS model gives more information on the critical success factors for decision making.

Literature review MIS DEFINITION The Management Information System (MIS) is a concept of the last decade or two. It has been understood and described in a number ways. It is also known as the Information System, the Information and Decision System, the Computer- based information System. The MIS has more than one definition, some of which are given below. 1. The MIS is defined as a system which provides information support for decision making in the organization. 2. The MIS is defined as an integrated system of man and machine for providing the information to support the operations, the management and the decision making function in the organization. 3. The MIS is defined as a system based on the database of the organization evolved for the purpose of providing information to the people in the organization. 4. The MIS is defined as a Computer. Based Information System. Though there are a number of definitions, all of them converge on one single point, i.e., the MIS is a system to support the decision making function in the organization. The difference lies in defining the elements of the MIS. However, in todays world MIS a computerized .business processing system generating information for the people in the organization to meet the information needs decision making to achieve the corporate objective of the organization. In any organization, small or big, a major portion of the time goes in data collection, processing, documenting it to the people. Hence, a major portion of the overheads goes into this kind of unproductive work in the organization. Every Individual in an organization is continuously looking for some information which is needed to perform his/her task. Hence, the information is people-oriented and it varies with the nature of the people in the organization. The difficulty in handling this multiple requirement of the people is due to a couple of reasons. The information is a processed product to fulfil an imprecise need of the people.

It takes time to search the data and may require a difficult processing path. It has a time value and unless processed on time and communicated, it has no value. The scope and the quantum of information is individual-dependent and it is difficult to conceive the information as a welldefined product for the entire organization. Since the people are instrumental in any business transaction, a human error is possible in conducting the same. Since a human error is difficult to control, the difficulty arises in Ensuring a hundred per cent quality assurance of information in terms of completeness, accuracy, validity, timeliness and meeting the decision making needs.In order to get a better grip on the activity of information processing, it is necessary to have a formal system which should take care of the following points: Handling of a voluminous data. Confirmation of the validity of data and transaction. Complex processing of data and multidimensional Quick search and retrieval. Mass storage. Communication of the information system to the user on time. fulfilling the changing needs of the information. The management information system uses computers and communication technology to deal with these points of supreme importance. analysis.

ROLE OF THE MANAGEMENT INFORMATION SYSTEM The role of the MIS in an organization can be compared to the role of heart in the body. The information is the blood and MIS is the heart. In the body the heart plays the role of supplying pure blood to all the elements of the body including the brain. The heart works faster and supplies more blood when needed. It regulates and controls the incoming impure blood, processes it and sends it to the destination in the quantity needed. It fulfils the needs of blood supply to human body in normal course and also in crisis. The MIS plays exactly the same role in the organization. The system ensures that an appropriate data is collected from the various sources, processed, and sent further to all the needy destinations. The system is expected to fulfil the information needs of an individual, a group of individuals, the management functionaries: the managers and the top management. The MIS satisfies the diverse needs through a variety of systems such as Query Systems, Analysis Systems, Modelling Systems and Decision Support Systems the MIS helps in Strategic Planning, Management Control, Operational Control and Transaction Processing. The MIS helps the clerical personnel in the transaction processing and answers their queries on the data pertaining to the transaction, the status of a particular record and references on a variety of documents. The MIS helps the junior management personnel by providing the operational data for planning, scheduling and control, and helps them further in decision making at the operations level to correct an out of control situation. The MIS helps the middle management in short them planning, target setting and controlling the business functions. It is supported by the use of the management tools of planning and control. The MIS helps the top management in goal setting, strategic planning and evolving the business plans and their implementation.The MIS plays the information generation, communication, problem identification and helps in the process of decision making. The MIS, therefore, play a vita role in the management, administration and operations of an organization.

IMPACT OF THE MANAGEMENT INFORMATION SYSTEM Since the MIS plays a very important role in the organization, it creates an impact on the organizations functions, performance and productivity. The impact of MIS on the functions is in its management. With a good support, the management of marking, finance, production and personnel become more efficient. The tracking and monitoring of the functional targets becomes easy. The functional, managers are informed about the progress, achievements and shortfalls in the probable trends in the various aspects of business. This helps in forecasting and long- term perspective planning. The managers attention is brought to a situation which is exceptional in nature, inducing him to take an action or a decision in the matter. A disciplined information reporting system creates a structured data and a knowledge base for all the people in the organization. The information is available in such a form that it can be used straight away or by blending analysis, saving the managers valuable time. The MIS creates another impact in the organization which relates to the understanding of the business itself. The MIS begins with the definition of a data entity and its attributes. It uses a dictionary if data, entity and attributes, respectively, designed for information generation in the organization. Since all the information system use the dictionary, there is common understanding of terms and terminology In the organization brining clarity in the communication and a similar understanding an even of the organization. The MIS calls for a systemization of the business operation for an affective system design. A well designed system with a focus on the manger makes an impact on the managerial efficiency. The fund of information motivates an enlightened manger to use a variety of tools of the management. It helps him to resort to such exercises as experimentation and modelling. The use of computers enables him to use the tools techniques which are impossible to use manually. The ready-made packages make this task simpler. The impact is on the managerial ability to perform. It improves the decision making ability considerably. Since the MIS works on the basic systems such as transaction processing and databases, the drudgery of the clerical work is transferred to the computerized system, relieving the human mind for better work. It will be observed that a lot of manpower is engaged in this activity in the organization. It you study the individual time utilization and its application; you will find that seventy per cent of the time is spent in recording, searching, processing and communication. This is a large overhead in the organization. The MIS has a direct impact on this overhead.

MANAGEMENT INFORMATION SYSTEM AND COMPTER Translating the real concept of the MIS into reality is technically, an infeasible proposition unless computers are used. The MIS relies heavily on the hardware and software capacity of the computer and its ability to process, retrieve communicate with no serious limitations. The variety of the hardware having distinct capabilities makes it possible to design the MIS for a specific situation. For example, if the organization needs a large database and very little processing, a computer system is available for such a requirement. Suppose the organization has multiple business location at long distances and if the need is to bring the data at one place, process, and then send the information to various location, it is possible to have a computer system with a distributed data processing capability. If the distance is too long, then the computer system can be hooked through a satellite communication system. The ability of the hardware to store data and process it at a very fast rate helps to deal with the data volumes, its storage and access effectively. The ability of the computer to sort and merge helps to organize the data in a particular manner and process it for complex lengthy computations. Since the computer is capable of digital, graphic, word image, voice and text processing, it is exploited to generate information and present it in the form which is easy to understand for the information user. The ability of a computer system to provide security of data brings a confidence in the management in the storage o data on a magnetic media in an impersonal mode. The computer system provides the facilities such as READ ONLY where you cannot delete to UPDATE. It provides an access to the selected information through a password and layered access facilities. The confidence nature of the data and information can be maintained in a computer system. With this ability, the MIS become a safe application in the organization. The software, an integral part of a computer system, further enhances the hardware capability. The software is available to handle the

procedural and nonprocedural data processing. For example, if you want to use a formula to calculate a certain result, an efficient language is available to handle the situation. If you are not use a formula but has to resort every time to a new procedure, the nonprocedural languages are available. The software is available to transfer the data from one computer system to another. Hence, you can compute the results at one place and transfer them to a computer located at another place for some other use. The computer system being able to configure to the specific needs helps to design a flexible MIS.

The advancement in computers and the communication technology has the distance, speed, volume and complex computing an easy task. Hence, designing the MIS for a specific need and simultaneously designing a flexible and open system becomes possible, thereby saving a lot of drudgery of development and maintenance and maintenance of the system. The concept of user. Friendly systems and the end user computing is possible, making information processing a personalized function. However, the application of the management principles and practices in todays complex business world is possible only when the MIS is based on computer system support. And maintenance of the system. The concept of user. Friendly systems and the end user computing is possible, making information processing a personalized function. However, the application of the management principles and practices in today. complex business world is possible only when the MIS is based on computer system Support. 1.6 MANAGEMENT INFORMATION SYSTEM AND ACADEMICS The managements information system draws a lot of support from other academic disciplines too. The foundation of MIS is the management theory. It uses the principles and practices of management while designing the system, ant gives due regard to the theory of organizational behavior. It considers the human mind as a processor of information. While designing the report format and forming communication channels, MIS takes into account the Behaviour of the manager as an individual and in a group. It gives due regard to the Personal factors such as bias, thinking with a fixed frame of reference, risk aversion, Strengths and weaknesses. Another area of academics is operational research. The operational research is used for developing the models of management and they are then incorporated in the MIS as decision support systems . The inventory control, queuing theory, and resource Programming is used in the MIS as decision support systems. The network theory is used for planning and controlling large projects. The application of PER / CPM to a project planning is now easily possible through the MIS support. In the area of accounting application, it uses the accounting principles to ensure that .The data is correct and valid. It uses the principles of double entry bookkeeping for balancing the accounts. It uses the accounting methodology for generating a trial balance sheet and other books of accounts. The MIS uses the communication theory in a significant manner. The principle of feedback is used while designing analysis. Systems. While designing the report format, attention is paid to avoid noise and distortions in the communication process.

The MIS further relies heavily on the decision methodology. It uses different mathematical techniques to handle the situation of decision making uses the method of decision- making under certainty for decision- making and action. The MIS is based on database structures, vie .hierarchical, network and relational Databases have roots in the mathematics and the set theory. The MIS becomes rich in content and more useful when it becomes more and more a decisionmaking or decision- support system. The is possible when it builds decision making systems in MIS which in turn is possible if it draws tools, techniques, methods, rules and principles from pure and application science, and use them as an integral part of the system. The MIS draws data from its own source and uses it in the application of a variety of tools and techniques to solve the management, mathematics, and accounting. Psychology, communication theory, operations research and probability theory for building processes, methods, and decision. Support systems in designing business application. 1.7 MIS AND THE USER Every person in the organization is a user of the MIS. The people in the organization Operate at all levels in the hierarchy. A typical user is a clerk, an assistant, an officer, an executive or a manager. Each of them has a specific task and a role to play in the management of business. The MIS caters to the needs of all persons. The main task of a clerk is to search the data, make a statement and submit it to the higher level. A clerk can use the MIS for a quick search and reporting the same to higher level. An assistant has the task of collecting and organizing the data, and conducting a rudimentary analysis of integrating the data from different and disciplines to analyze it and make a critical comment if anything adverse is found. The MIS offers the methods and facilities to integrate the data and report the same in a proper format. An executive plays the role of a decision maker. He is in of responsibility and accountability a position of a planner and a decision maker. He is responsible for achieving the target and goals of the organization. The MIS provides facilities to analyze the data and offers the decision support systems to perform the Task of execution. The MIS provides an action. Oriented information. The manager has a position of responsibility and accountability for the business results. His management role expands beyond his management function. He is a strategist and a long-term planner. He is a person with a foresight, an analytical ability and is expected to use these abilities in the functions of top management.

The MIS provides information in a structured or unstructured format for him to react. The MIS caters to his constant changing needs of information. The user of the MIS is expected to be a rational person and the design of the MIS is based on this assumption. However, in reality the impact created on individuals by MIS is difficult to explain. The nature of the impact in a few cases is negative. However, this negative impact can be handled with proper training and counseling. It is observed that at lower level, is a sense of insecurity. As the MIS takes away the drudgery of search, collection, writing and reporting the data, the work vacuum, so created is not easily filled, thus creating a sense of insecurity. To some extent the Importance of the person is also lost, giving rise to a fear of non-recognition in the organization. At the level of an officer and an executive, the MIS does the job the of data manipulation and integration. It analyses the data in a predetermined manner. This means that the knowledge of business is transferred from an individual to the MIS and is made available to all in the organization. This change arising out of the MIS creates a sense of being neglected for knowledge, information and advice. The psychological impact is larger if the person is not able to cope up with this change by expanding or enriching the job and the position held by him. The manager holding a position in the top or middle management suffers from fear of challenge and exposure. The MIS makes these competitors more effective as they have access to the information and have an ability to interpret. This leads to a situation where he is afraid that that his position, decision and defense will be challenged and may be proved wrong sometime. The risk of adverse exposure to the higher management also increases. The effects so far pointed out are all negative and they are seen only in few cases. The positive effects on the individuals at all levels are that they have become more effective operators. The time and energy which was spent earlier in unproductive work is now applied for a productive work. Some are able to use their analytical skills and knowledge with the information support for improving their position in the organization. Managers, having improved their decision. Making ability, are able to handle the complex situations with relative ease. Some are benefited by improving their performance and being held in high esteem by the higher management. The enterprising managers are able to use the systems and the models for trying out a Number of alternatives in a given problem situation. The impact of the MIS on People Of the organization is phenomenal as it has made the same body of people collectively more effective and productive. The recent major technological advances in communication such as Multimedia, Imaging. Graphical User Interfaces (GUI), Internet, Web etc. and the ability to access the data stored at different locations on the variety hardware of platforms would make MIS more attractive and efficient proposition.

An intelligent user of information can demonstrate the ability of decision making, since his manipulative capability is considerably increased, with the information now being available on his desktop. Through the MIS, the information can be used as a strategic weapon to counter the threats to business, make business more competitive, and bring about the organizational transformation through integration. A good MIS also makes an organization seamless by removing all the communication barriers.

REFERENCES Birchard, Bill. CIOs Are Being Tapped to Sit on Corporate Boards, but Those Who Dont Broaden Their Executive Presence and Business Smarts Need Not Aspire. CIO Insight (June 2003). Boone, Louise, and David Kurts. Contemporary Business 11th ed. South-Western, 2002. Braganza, Ashley. A Better Way to Link Sharing to Your Strategy. KM Review 6, no. 6 (September/October 2003). Carey, Jane, and Charles Kacman. Journal of Managerial Issues (Winter 2003): 430. Computer & Internet Lawyer 21, no. 1 (January 2004). Computer Security Institute, Eighth Annual Computer Crime and Security Survey, 2003. www.gocsi.com/press/20030528.jhtml. Farrell, Diana. The Real New Economy. Harvard Business Review On Point (October, 2003). Gitman, Lawrence, and Carl McDaniel. The Future of Business, 4th ed. Thomson South-Western, 2003. Goldsborough, Reid. Arming You in the Virus War. Tactics (December 2003

OBJECTIVE . A Management Information System (MIS) is a system of processing data in an organization to collect information, which is later communicated to various departments to facilitate solid decision making. In an MIS, computerized systems constantly gather data that is processed, integrated and stored in the organization's database for access by anyone in the organization who needs it to make an important decision. 1) To study the reliable analytical laboratory as case. 2) To study whether the MIS system of reliable analytical laboratory Support of decision making by its employees and managers

RESEARCH METHODOLOGY A research design is simply a plan for study in collecting and analyzing the data. It helps the researcher to conduct the study in an economical method and relevant to the problem. Research methodology is a systematic way to solve a research problem. The methodology should combine economy with efficiency. Collection of the data There are two types of data. Primary data primary data is that data which is collected for the first time. These data are basically observed and collected by the researcher for the first time. I have used primary data for my project work. Secondary data secondary data are those data which are primarily collected by the other person for his own purpose.

ABOUT INDUSTRY Established in 1988, Reliable has entered its 25th year on 26 Jan 2012. From 1st April 2010, Reliable Analytical Laboratories is succeeded by Reliable Analytical Laboratories Pvt. Ltd. and has started its activities in an extensive, luxurious and well planned facility admeasuring 1 Lac Sq. Ft. During its journey through the years, Reliable has crossed many a landmarks of success and today, through its policy of professionalism, focused approach to quality and firm total customer satisfaction, has acquired a name and position which is respected and trusted throughout the industry. Reliable is a success story based on ethics, morality and no compromise on quality. The Founder and Managing Director, Mrs. Renu B. Kaushal, now a renowned and prominent figure in the analytical industry, single handedly started Reliable with bare minimum necessities in the year 1988. The laboratory then went on to achieve various national and international accreditations and recognitions, increasing its scope of testing covering wider range of products, activities like calibration, survey, training, consultancy. Today, Reliable is spread over the country with its extensive network of laboratories and offices at prime locations, franchisees at almost all important cities. Reliable with its invincible team, projects itself as a next generation, futuristic organization where "Entrepreneurship" is the key word for its members. Reliable is its own contender to excel the landmarks set by its own achievements as 'The Leader' in the fields it has ventured and left a blazing trail behind it. We are very confident of our integrity and ethics to see us to the top without diluting the stringent quality standards set by ourselves. Trust of our customers and our close interaction with the clients gives a true meaning to the word 'Reliable'.

Human Resource Department Head of Department: Ms. Deepa Satam The Human Resource Department of RALPL carries out the following functions: (I) Manpower Planning: It involves the planning for the future and finding out how many employees will be needed in the future by the business and what types of skills should they possess. The requirement is given by the Head of the Department to the Director Sir .i.e. Mr. Vikas Bhardwaj. It depends on the following factors The number of people leaving the job The projected growth/decline in sales of the business Technological changes Productivity level of the workers

(II) Job analysis and Job description HR is also involved in designing the Job analysis and Job description for the prospective vacancies. Posting the job description & job summary on the website (monster), giving advertisements, etc. are the responsibilities of HR. (III) Recruitment and Selection One of the most important jobs HR head is to recruit the best people for the laboratory. This is of crucial importance as the success of any organization depends on the quality of its workforce. The HR calls up the candidates, schedule their interviews, take the basic interview & negotiate for the salary. Once the candidate is selected, the appointment procedure has to be taken care by HR.

(IV) Negotiation for wages and salaries The HR head in RALPL is not involved in determination of wages & salaries. The HR is only given the particular CTC figure / CTC range for the particular position & HR is expected to negotiate with the candidate for the same figure. (V) Performance Appraisal Head of each & every department handovers their ratings (on the basis of their performance) for all the employees working under them to the HR head. After mapping all the marks, the HR prepares the final file/report which is displayed on the notice board. (VI) Training and Development Once the documentation procedure is being completed by HR, the induction training of RALPL is being provided by the HR head. Further types of training, if required, are given by the concerned person in the department or the Head of the Department. (VII) Employee welfare and motivation Based on the performance evaluation of each & every employee, the employees who have not scored well or the least rated employees are questioned for the same. Thereafter, in order to motivate them, they are provided the necessary training in the areas where they need the same. (VIII) Addressing employees grievances HR is the link between the workers and the management. Employees grievances related to work environment are usually entertained and resolved by the HR head. In fact, this is the main function performed by HR. (IX) Implementing organizational policies HR has to coordinate with line manager and see that the organizational policies are being implemented in a proper manner. Disciplinary actions are initiated against employees who are not following organizational rules and regulations. All these actions are conceived and implemented by the HR.

(X) Dismissal and redundancy HR has to take firm actions against employees who are not following the organizational code of conduct, rules and regulations. This can result in the dismissal of the employee. Sometimes, an organization may no more require the services of an employee. The employee may be made redundant. HR has to see that organizational and government regulations are being followed in this process.

Operation Department Operation department in RALPL consists of three sub departments which are as under: (I) I.T Department (II) Purchase Department (III) Maintenance Department The core functions performed by each sub department under Operations are as follows: (I) I.T Department: The two vital department of I.T are as follows: a) Server Team: The main function performed under this head is checking of temperature in server room as lack of proper room temperature would cause harm to the server that can lead to ultimate loss of the organization. It is the responsibility of Server team to keep proper command upon the softwares data analysis, websites, access, all client machines, etc. This is very important as the data and the information of the organization are very confidential in nature, so they need to take care that the data does not travel from one department to another.

b) Maintenance Department: Maintaining of hardware & software are the important aspects of this head. The department needs to take care of all hardware related issues such as issues with keyboard, mouse, computer, etc. and also all the software related issues such as troubleshooting. The server used in RALPL Are of two types: (1) Microsoft 2003 - Storage of all types of files (2) Microsoft 2008 - Storage of RTL database & SQL 2005 database The other functions performed are as under: Maintenance of TOL line (internet) Maintenance of telephone lines Network cable checking Maintenance of printer & networking Providing technical support to employees Web designing Banner

Handle the server of the entire systems concerns of RALPL all over India. (II) Purchase Department: This department will provide the materials, components and equipment required. An essential part of this responsibility is to ensure that stocks arrive on time and are of good quality. The purchase department of RALPL, being an analytical laboratory keeps the constant check on easy & quick availability of all the chemicals required for testing. If any department requires any sort of material, then they directly contact to purchase department. If the material asked for is available, they directly sent it to required department. However, if the material is not available, the purchase department places the order for the same, by taking the authorized approval. (III) Maintenance Department: This department maintains the electronic instruments, civil construction, cleaning part, electricity, water supply, etc. Below mentioned are the sub functions/departments:

a) Inventory Management: Here, the employees record the material used in the form of spreadsheet and also in the book. Also, they handle the things like issue of black copy, blue copy, stapler, pen, pencil, book, & all stationery items and maintaining the same. b) Storage Department: All the files of the laboratory are stored by this department. After every 3 years, the files are disposed. For technical purpose or for testing purpose, big refrigerators are used for storing samples. Also, the stationery related items are stored & maintain c) Store Department: Here, the team members working under this department makes the required entry of the material received (recorded in book as well as in spreadsheet). Also, if any sort of material is issued to any department / person, than by taking the signature of the concerned person, they record the same in both the spreadsheet as well as in the book. Thereafter, the materials received and issued should be the same at the end of the financial year.

Board of Directors

Marketing Department Marketing people meet the various client for give them presentation on about our services in different field. Marketing base on the telemarketing and marketing has to collect data from web side & address books which give address of different company and person. Take tender from web side and relevant information and direct meeting with the client on the field for collect client requirement via Email, Fax, or the Letter. Some client tells on the telephone. After getting requirement forward quotation to client as per requirement. Some time negotiation for quotation in some case in commercial matter. Client sent their sample to us via currier or delivery from person. In the marketing department people develop presentation, conduct seminars and participate in meeting with client and external vendors. Coordinate, manage and resolve account maintenance issues. Maintain the client relationship and collect the feedback form from client. Marketing works in textiles, food manufacturing, beverage industries, fishery, agree product, electronic and electric industries, hospital and hotels, export and import. The people of marketing help to research of institute and colleges for instrumentation training and their project.

Finance: Finance is the study of how people allocate their assets over time under conditions of certainty and uncertainty. A key point in finance, which affects decisions, is the time value of money, which states that a unit of currency today is worth more than the same unit of currency tomorrow. Finance aims to price assets based on their risk level, and expected rate of return. Finance can be broken into three different sub categories: public finance, corporate finance and personal finance. Managerial or corporate finance is the task of providing the funds for a corporation's activities (for small business, this is referred to as SME finance). Corporate finance generally involves balancing risk and profitability, while attempting to maximize an entity's wealth and the value of its stock, and generically entails three interrelated decisions. In the first, "the investment decision", management must decide which "projects" (if any) to undertake. The discipline of capital budgeting is devoted to this question, and may employ standard business valuation techniques or even extend to real options valuation; see Financial modelling. The second, "the financing decision" relates to how these investments are to be funded: capital here is provided by shareholders, in the form of equity. (Privately or via an initial public offering), creditors, often in the form of bonds, and the firm's operations (cash flow). Short-term funding or working capital is mostly provided by banks extending a line of credit. The balance between these elements forms the company's capital structure. The third, "the dividend decision", requires management to determine whether any inappropriate profit is to be retained for future investment / operational requirements, or instead to be distributed to shareholders, and if so in what form. Short term financial management is often termed "working capital management", and relates to cash-, inventory- and debtors management. These areas often overlap with the firm's accounting function, however, financial accounting is more concerned with the reporting of historical financial information, while these financial decisions are directed toward the future of the firm. Another business decision concerning finance is investment, or fund management. An investment is an acquisition of an asset in the hope that it will maintain or increase its value. In investment management in choosing a portfolio one has to decide what, how much and when to invest. To do this, a company must: Identify relevant objectives and constraints: institution or individual goals, time horizon.

SWOT ANALYSIS OF COMPANY 1. Technical employees in the organization are more efficient in their work 2. Dedicated employee 3. strong strength of the company 4. Co-ordination between management and employees 5. Technical employee work with marketing employees and bring best result which help to organization to increase profit. 6. Here are various accreditation which recognized by government.i.e.APEDE, EIC. 7. Reliable has 3rd position in labs in all over India. STRENGHT 8. There is no biasness from technical employee for the customer in test report. WEAKNESS 1. Location of the organization is out of city .Which create problem at the time of recruitment, And candidates avoid to come there.

2. Travelling is not convenient. OPPORTUNITIES 1. Textile and pharm is started now, so its growth depends on marketing. THREATS 1. Competitors have taken their clients. 2. Competitors always keep watch on their mistakes.

Economic Environment of Business:

This section deals with over economic condition of the business in globally. The conditions of the business in different countries effect the situations of the other countries. The value of rupee is decreasing day by day. The current studies suggest that if this decrement prevails in the market for longer time will create inflation in the country. The import and export will be the first thing to be hampered by this situation. As the import will become more costly for Indian people and they wont be earning properly from the exports.
Unit 2012-13 2013-14

Macroeconomic outlook
GDP Exchange rate
Growth (%) Re / US$ (march end)

5.0* 54.4

6.0 54.0

The exporters will not be earning properly for their products. In this situation to bear a cost of testing the product from the recognized lab may create losses for the Indian exporters in their business. This situation is indirectly affecting the testing industry on a large extent. As inflation will increase the price of everything, in that no one can afford to test their product to add the cost to their product. But the government has made it mandatory to have testing of the products before actual sell of that product. This will force the manufacturer to increase the price of the product to have proper returns. The reason for the decrease in the value of money is that the different MNCs and FDI are investing to grab the Indian market. They have so many products to launch and they find that India is the market to invest because of its large population and high purchasing power. The Indian population gets the variety of products and buy them. These lead to the revenue generation for outside country. As in India the products are manufactured but the buyers are not interested to buy so the revenue generation is less compare to the foreign companies.

Operational Learning Sample invoice generation Authorization Using MIS in RTL. 1. What is use of MIS (RTL) in Reliable lab? Sample entry, test request, reporting copy in customer care, then sample goes to the Lab for testing sample, and then accepts the sample. In Costumer care : in RTL software we can have different sample , for example Process of create sample Sample detail-select series=>payment by=>submitted by Test=> check the condition Type of condition =>satisfactory Sample name => sample receipt =>physical appearance=> regarding Veg, Non-Veg=> weight/quantity =>lot no =>batch no.(if given) Name of the manufacturer => then click on check sample Then generate the lab code. It is process of creating sample. Authorized for verification Food=>check the letter => test check ( if the new test add) => authorized

In lab There are two types of food test Microbiology Chemical According to customer requirement the sample send to the respective lab In microbiology department RTL have different option to update the information then click on update button then the status is update in MIS.

series Biotech (BT) Chemical (CA) Fresh fruit and vegetable (FFV) Food (FD) sNABL Packaging (PK) Pharma (PD) Pharma DP Soil (SW) Water Textile Calibration Survey Marine Food & safety Vegetable

Sample create by this series

After testing in lab Analyses complete=>check => verify by lab authority=> test report send to report department then send to sign 1 concern person check for the rough copy of the report. If everything is ok sign 1then sent for sign 2 to concern person for sthe final verification report After that dispatch report in dispatch report we can select first report then insert the print no.=>date => docate no. After that dispatch report in dispatch report we can select first invoice then insert the print no.=>date => docate no. Then click on ok button List of Services provide By Reliable Analitical lab. Biotech Genetic Engineering involves human mediated artificial transfer of genes or gene fragments from one organism to another to produce novel traits in the recipient living organism. Applications of genetic engineering are well established in the fields of medicine, environment, agriculture and other industries.

Services offered: Real Time PCR/ PCR Services - Applied Bio systems Real Time PCR 7300 Pathogen detection up to species level identification Qualitative, Quantitative GMO detection using various gene specific primers designed for event specific genetic modifications DNA Sequencing Services - Applied Bio systems Genetic Analyzer 3500 DNA Fingerprinting by RFLP (Restriction Fragment Length Polymorphism) DNA Fingerprinting by RAPD (Random Amplification of Polymorphic DNA) Development of SCAR (Sequence Characterized Amplified Region) Primers Amplified Fragment Length Polymorphism (AFLPs)

Single Strand Confirmation Polymorphism (SSCP) Analysis Cloning and Sequencing Services for amplified products Full Length DNA cloning

Cloning and sequencing of Up-stream/ Downstream Regions from known sequence Single Pass Analysis (SPA) Primer walking of constructs

CALIBRATION Calibration is the process of establishing the relationship between a measuring device and the units of measure. This is done by comparing a device or the output of an instrument to a standard having known measurement characteristics. The quality of the calibration needs to be known and is quantified by an uncertainty estimate for the calibration. To improve the quality of the calibration and have the results accepted by outside organizations, Reliable conducts the calibration and subsequent measurements to be "traceable" to the internationally defined measurement units which are accomplished by a formal comparison to a standard which is directly or indirectly related to national international standards. NEED FOR CALIBRATION RELIABLE offers laboratory and on-site calibrations for various test and process equipments. Calibration is regular need of manufacturing units, processing units, storage units (cold storages etc.), Quality control laboratories associated with manufacturing and processing, testing laboratories, Calibration laboratories, Pathology laboratories and hospitals, service providers and Instruments manufacturers.

CATEGORIES Reliable offers calibration services in different categories of Electrical Flukes Multifunction Calibration System-9100, Flukes reference multimeter of 8 & 1/2 digits-8508A for calibration of analog/digital instruments for AC/DC voltage, AC/DC current, resistance and capacitance parameters. Temperature Calibration of analog/digital controllers, dial thermometers, glass thermometers, RTDs and various types of thermo-couples from ambient to 1000C temperature range. Pressure /Vacuum Calibration of industrial pressure vacuum gauges, test gauges, master gauges, pressure transducers for the range from vacuum to 600 kgf/sq cm. Mass & Volume With E-2 class weights and electronic balance of 1g readability up to 5 g and 0.01 mg readability up to 200 g for calibration of balances and weights, volumetric glass wares like volumetric flasks, cylinders, pipettes and burettes. Various test equipment like UV-VIS spectrophotometers, pH meter, Nephalo meter, Conductivity meter etc. SERVICES TO THE CLIENTRELIABLE is committed to offer timely calibration services which are accurate, prompt and trust-worthy. RELIABLE issues all its calibration certificates with Measurement uncertainty at specified confidence level as per international guidelines. Team of our engineers involved in calibration activities are well trained, experienced and conversant with Quality Systems as per ISO: 17025-2005. SERVICE YOU CAN TRUST Demonstrated high quality of our calibration is fully comprehensive and we will agree terms and deliverables before carrying out any work. Confidentiality is complete, focusing on your individual needs. We maintain a state of preparedness to cope with emergencies and provide you with the cover when you need it. Our services can be tailored to meet your precise requirements and our dedicated specialists will guide you through whole process. Survey THIRD PARTY COMMODITY INSPECTION SERVICES Third Party commodity inspection services are needed to ensure a healthy trade between two parties involved in a contract with regards to Quality & Quantity. Reliable has understood the need of the trade & hence forayed into the field of Third Party Commodity Inspection Services with Agricultural Commodities to start with through qualified & experienced staff.

Reliable is one of the few laboratories in India nominated by APEDA to carry out the inspection / testing of agricultural products namely Grapes, Groundnuts, Mangoes, Pomegranates, Onion etc. to the European Union. Reliable is also an active member of IOPEA, SOPA & SEA to name a few. The inspection division is well supported by testing facilities equipped with state-of-theart analytical instruments like dual sets of LC/MS/MS, GC/MS/MS with PTV, GLCs with ECD, NPD, FID, Head Space Analyzer; HPLCs, Ion Chromatograph, Atomic absorption spectrophotometer, UV spectrophotometer and other sophisticated instruments along with an excellent Microbiology section. Due to the prompt & efficient service Reliable provides to its customers, its presence is being felt in the sector in a very short span of time. At reliable, we are committed to 100% customer satisfaction through continuous monitoring & evaluation of our services. THIRD PARTY COMMODITY INSPECTION SERVICES TYPES OF INSPECTIONS CARRIED OUT Break Bulk Reshipment inspection for Quality & Quantity of the cargo / packing Hold inspection to check the suitability of the vessel to load the desired cargo Inspection / tally of the cargo during loading Quantity Vessel Loading Certification Containerized Cargo Inspection of the empty containers prior stuffing for checking its suitability to load the desired cargo Shipment sampling / inspection of cargo & packing Stuffing Supervision Maintaining tally & random weight check of the cargo being loaded unloaded. Supervision of 100% weighment of the container, if required Quantity / Stuffing Certification reshipment Packing Supervision Weighment Control Sampling Inspection / Analysis Cargo Stack Sealing Quality / Quantity Certification Supervision of truck loading / unloading / sealing Supervision of wagon loading / unloading Products Handled Groundnuts Sesame Seeds Safflower Seeds Maize Rice Wheat Chick Peas Sugar Bird Feed & Feed meals .fresh

Water PACKAGED DRINKING WATER AS PER IS : 14543 NATURAL MINERAL WATER AS PER IS : 13428 PACKING MATERIALS AS PER IS:15410 & 15609 For water manufacturing units, at the time of application for BIS license, following samples are to be tested and RELIABLE is there to cater to your needs. Raw water as per IS:10500 Finished water as per IS:14543/IS:13428 Packing Materials Bottles, cups, glasses and Jars as per IS:15410 Pouches and Films as per IS:15609

WATERWATER QUALITY With the changing scenario, awareness about the quality of water which can have crucial effects and long lasting influence on our health, controls of checking of water plays very important role. RELIABLE undertakes the sensory, physical, chemical and microbiological analysis of water for following specifications: 1 Packaged Drinking Water 2 Packaged Natural Mineral Water 3 Drinking Water/ Raw water 4 Water for Food Industry 5 Reagent Grade Water 6 Water for Swimming Pools 7 Water for Pharmaceutical industry Water for Irrigation Water for Construction Etc. WATER After grant of license from BIS, RELIABLE serves you with its reliable, Accurate and timely test results for Monthly tests Six monthly tests Pesticides Residue Quarterly Raw water and Packing materials testing RELIABLE offers cost effective services as a package, where clients can get their yearly testing done as per STI under one roof. Under yearly services, manufacturers get trustworthy testing with regular monitoring of product samples by our well trained staff, with a special facility for sample collection and report dispatch along with consultancy and technical support for improvements in finished product. Improved

methods of analysis with the prospect of faster and cost effective services targeted to meet the needs of its clients, its quality standards and continual above average performance in International Proficiency testing programmers to compare its results with worlds leading laboratories, puts Reliable in a position of excellence and great trust. WATER FOR FOOD & PHARMACEUTICAL INDUSTRY With growing needs of the client and to verify the purity of water used in food and pharmaceutical industries, RELIABLE is a dependable and competent partner with a strong customer focus and extensive scientific peexrtise based on practical experience. RELIABLEs name is associated with customer support and unsurpassed services. WATER FOR SWIMMING POOLS to cater to the growing needs of customer, tourism and hotel industry needs to maintain international standards for the water quality of swimming pools. Improper use of chemicals may result in skin and hair problems of the swimmers. With its awareness and understanding, RELIABLE offers its customers a deeper interpretation of test results. RELIABLE also undertakes the analysis of water used for different sectors like construction, irrigation, storage batteries, fermentation industry, ice manufacturers, cooling towers etc.: TRAINING RELIABLE assists customers from around the country to train their technical personnel for chemical and microbiological parameters for water used for different industries. With its team of dedicated scientists, RELIABLE is a nationally respected center for training and excellence in practical performance of tests which directly contribute to improve the analytical capabilities. Consumers increasingly demand re-assurance of the quality and content of their food Customers benefit from our International knowledge of the fields which give us an insight is emerging risks Our involvement in R & D activities ensures that our methods are continually incorporating the latest proven technology in analysis of: Pesticides Residue: Reliable covers a wide range of Pesticides Residue in different matrices of food and processed food items and is capable of conducting Pesticides Residue analysis for more than 350 pesticides in various food commodities. Its facility is accredited by NABL as per ISO:17025. Reliable uses huge bank of Certified Reference Materials imported from USA and Germany. Our laboratory is equipped with the most modern and best instruments available in the World, with a continuous commitment from the management to update the existing facilities with new innovative

instrumentation.

Antibiotic Residue: Residues of veterinary medicines and drugs used by producers of animals and animal products are carried over in to the food including raw and processed meat, fish, dairy products and honey. To control direct toxicity and indirect effects on immune responses to consumers, it is vital that the food chain is safe guarded. Well established capabilities of RELIABLE for detection and quantification of these residues are confidently used by the exporters. Adulterants: To find out adulteration in food and processed food items, RELIABLE has well defined procedures for colorants such as Sudan I, II, III, IV, Metanil Yellow, Rhoda mine B, Insect Infestations along with any other types of adulterations. Methods and instrumentation involved for detection of adulterants are covered under our scope of accreditation of NABL.

Packaging and Migration: Materials coming into contact with food during its production, processing, packaging, storage and preparation have the potential to contaminate food through the leaching or diffusion of chemicals in to the products through migration. To ensure food materials safety, unacceptable chemical migration is to be detected for which our laboratory is fully equipped and NABL accredited.

Mycotoxins: Reliable methods are validated as per ISO: 17025 guidelines for detection of Aflatoxins. Reliable undertakes the analysis of Ochratoxins, DON, Zearalenone and other mycotoxins in Nuts, Cereals and various other Agree produce. European Union selected our scientists to train them at Central Science Laboratory, York, UK.

Genetically Modified Organisms: Using the most accurate methods based on DNA analysis and Real-Time PCR technology, Reliable offers the most effective and validated molecular biology testing methods to distinguish between genetically modified and non-modified food and other agree produce.

Dioxins, PAHs and PCBs: These organic environmental contaminants occur in many marine and animal based foods at very low concentrations. Reliable is one of the few laboratories, able to analyze these toxins using specialized scientific facilities. Instrumentation: Reliable is equipped with a number of most sophisticated analytical instruments used for Pesticides Residue, Antibiotics, Heavy metal residue analysis like GLCs-ECD, NPD, FID; HPLCs; GC-MS-MS; LC-MS-MS and UV-VIS spectrophotometers. RELIABLE undertakes GC-MS and LC-MS-MS multi-residue analysis along with other key methods. GC-MS-MS detection is based on molecular ions and its fragments. Its a confirmatory techniques based on Fingerprinting and NIST Library Match. LC-MS-MS quantification is by ratio of Parent and Daughter ion. This technique is highly sensitive, accurate and very expensive but confirmatory based on one quantifier and two qualifier ions.

Expertise: The team of analysts involved in analysis of adulterants, toxic elements, advanced multi residue analysis of Pesticides, Antibiotic Residue and Mycotoxins has received training at TNO, Holland; USDA, U.S.A.; Central Science Laboratory, UK as well as various trainings conducted in India. We are in an excellent position to develop and implement new innovative analytical methods to meet the ever changing needs of the industry along with time tested, established test methods. As a result, we are one of the very few laboratories to offer wide range of analysis. Our highly qualified team of chemists, microbiologists and biotechnologists is dedicated to update existing methods and develop new techniques. RELIABLE is committed to capital investment in analytical instruments ensuring that our capabilities remain at the leading edge. To instill a high level of confidence in the clients for its analytical capabilities, RELIABLE participates in a number of Proficiency testing programs where nodal agencies evaluate its performance in comparison to other laboratories of repute. The outcome of these PT programmer, Z-Score, has always proved that RELIABLEs performance is always accurate, trustworthy and near to the true value of results. Of its own initiative, RELIABLE also enters into Inter-Laboratory Comparisons with various NABL accredited reputed laboratories. Services > Calibration > Calibration

Calibration Calibration is the comparing of an unknown measurement device against an equal or better standard. A standard in a measurement is considered the reference; it is the one in the comparison taken to be the more correct of the two. One calibrates to find out how far the unknown is from the standard. The device with the known or assigned correctness is called the standard. The second device is the unit under calibration (UUC), test instrument (TI), or any of several other names for the device being calibrated

Categories: Reliable offers calibration services in different categories like: Electrical- Fluke's Multifunction Calibration System-9100, Fluke's reference multimeter of 8 & 1/2 digits-8508A for calibration of analog/digital instruments for AC/DC voltage, AC/DC current, resistance and capacitance parameters. Thermal- Calibration of analog/ digital controllers, dial thermometers, glass

thermometers, RTDs and various types of thermo-couples from ambient to 1000C temperature range. Pressure & Vacuum- Calibration of industrial pressure / vacuum gauges, test gauges, master gauges, pressure transducers for the range from vacuum to 600 kgf/sq cm. Mass & Volume- With E-2 class weights and electronic balance of 1g readability up to 5 g and 0.01 mg readability up to 200 g for calibration of balances and weights, volumetric glass wares like volumetric flasks, cylinders, pipettes, micropipettes and burettes. Range covered 1mg to 5 Kg. Various test equipments like UV-VIS spectrophotometers, pH meter, Nephew Conductivity meter etc. Reliable conducts the calibration and subsequent measurements "traceable" to internationally defined measurement units. Reliable issues all its calibration certificates with Measurement uncertainty at specified confidence level as per international guidelines Team of our engineers involved in calibration activities are well trained, experienced and Reliable is accredited by NABL as per ISO: 17025-2005 for its calibration activities.

Survey & Inspection

Third Party commodity survey & inspection services are needed to ensure a healthy trade between two parties involved in a contract with regards to "Quality & Quantity". Reliable has understood the need of the trade & hence forayed into the field of "Third Party Commodity Inspection Services" with Agricultural Commodities to start with thoroughly qualified & experienced staff. Reliable is one of the few laboratories in India nominated by APEDA & AGMARK to carry out the inspection / testing of agricultural products namely Grapes, Groundnuts, Mangoes, Pomegranates, and Onion etc. to the European Union. Reliable is also an active member of GAFTA, IOPEPC, and SOPA & SEA to name a few. The inspection division is well supported by testing facilities equipped with state-of-the-art analytical instruments like dual sets of LC/MS/MS, GC/MS/MS with PTV, GLC's with ECD, sNPD, FID, Head Space Analyzer; HPLCs, Ion Chromatograph, Atomic absorption spectrophotometer, UV spectrophotometer and other sophisticated instruments along with excellent Microbiology and Biotechnology sections for testing of pathogens and GMO content. Due to prompt & efficient services Reliable provides to its customers, its presence is being felt in the sector in a very short span of time. At Reliable, we are committed to 100% customer satisfaction through continuous monitoring & evaluation of our services.

Types of Inspections

Break Bulk Reshipment inspection for Quality & Quantity of the cargo / packing Inspection to check the suitability of the vessel to load the desired cargo Inspection / tally of the cargo during loading / Quality / Quantity / Vessel Loading Certification Containerized Cargo. Inspection of the empty containers prior to stuffing for checking for its suitability to load the desired cargo Shipment sampling / inspection of cargo & packing Stuffing Supervision Maintaining tally & random weight check of the cargo being loaded / unloaded. Supervision of 100% weighment of the container Quality / Quantity / Stuffing Certification

Preshipment Packing Supervision Weighment Control Sampling / Inspection / Analysis sCargo Stack Sealing Quality / Quantity Certification Supervision of truck loading / unloading / sealing Supervision of wagon loading / unloading Factory Survey Quantity check Sampling for quality check Stack sealing Sesame seeds, Rice, Fruits, Psyllium Husk and related agree products Receiver survey Container condition and Seal checks Matching of documents Sampling for quality Quality checks Un-loading and quantity checks

 Products like Wheat, Coal and Fertilizers etc.

P & I Survey Liquid cargo (Ullage survey) Dimensional survey for tank Capacity To check leakage and rusting Cleanliness and cross-contamination Loading liquid cargo with temperature control Sealing of tank Oils Products Handled Groundnuts Sesame Seeds Safflower Seeds Maize Rice Wheat Chick Peas Sugar Bird Feed & Feed meals

 Fresh Fruits

Products Handled Bauxite Iron ore Fluorspar Limestone Fly ash China clay Chrome ore Petroleum Products Furnace oil LDO HSD Kerosene Crude oil MGO Diesel

Services > Consultancy

Reliable has now extended its services in the field of consultancy for ISO: 9001, HACCP certification. ISO: 22000 FS MS and ISO:17025-2005. To lead and operate an organization successfully, it is necessary to direct and control it in a systematic and transparent manner. Success can result from implementing and maintaining a management system that is designed to continually improved performance while addressing the needs of all interested parties. ISO: 9001 specifies requirements for a Quality Management system when an organization needs to demonstrate its ability to provide products that fulfill customer and applicable regulatory requirements and aims to enhance customer satisfaction. HACCP, Hazard Analysis and Critical Control Point, is a process control system designed to identify and prevent microbial and other hazards in food production. It includes steps designed to prevent problems before they occur and to correct deviations as soon as they are detected. Such preventive control system with documentation and verification are widely recognized by scientific authorities and international organizations as the most effective approach available for producing safe food. As customer needs and expectations are changing and because of competitive pressures and technical advances, organizations are driven to improve continually their products and processes.ISO:9001, HACCP and ISO: 22000 FS MS provide confidence to the organization and its customers that it is able to provide products that consistently fulfill requirements.ISO: 17025 is NABL accreditation specific for testing and calibration laboratories management system. In keeping with its mission of providing quality services to its customers, Reliable highly experienced and expert team of Lead auditors, assessors and internal auditors provides complete consultancy, right from the beginning till the grant of certification. Our consultancy service includes documentation, implementation in various stages, adequacy audits to check preparedness, internal audits and training to personnel.

RTL Conclusion 1) RTL is not as expressive for algorithms or data structures as most software programming languages. 2) The concurrency model is that everything executes in lock-step. The programmer keeps all this concurrency in his/her mind. 3) Users must generate their own, bespoke handshaking and flow control between components. 4) Higher-level entry forms are ideally needed, perhaps scheduling within a thread at compiletime and between threads at run time Finding 1) In Reliable lab. Pvt. Ltd. the RTL Software is good for update the data. 2) The RTL Software is very useful to update the customer data for. Ex. Customer Name. 3) IN RTL software we can insert the sample entry, test request, reporting copy in customer care. 4) The authorized process => first we can check the letter .then after check the test (if the test is new then add) then authorized.

Recommendations 1) Due to global capitation in India we have to develop our software to compete with the global world competitors 2) Do more research on business to develop our company as more as our visionary want requires 3) Develop operations processes and technique to easy handling of material and give report on earlier time as possible as.

References 1. http://www.occ.gov/publications/publications-by-type/comptrollers-handbook/mis.pdf 2. OBrien, J (1999). Management Information Systems Managing Information Technology in the Internetworked Enterprise. Boston: Irwin McGraw-Hill. ISBN 0-07112373-3. 3. Lucey, Terry (2005). Management Information Systems. London: Thomson. p. 336. ISBN 978-1-84480-126-8. 4. Laudon, Kenneth C.; Laudon, Jane P. (2009). Management Information Systems: Managing the Digital Firm (11 ed.). Prentice Hall/Course Smart. p. 164. 5. Transaction processing systems (TPS) collect and record the routine transactions of an organization. Examples of such systems are sales order entry, hotel reservations, payroll, employee record keeping, and shipping. 6. Bidgoli, Hossein, (2004). The Internet Encyclopedia, Volume 1, John Wiley & Sons, Inc. p. 707. 7. Pant, S., Hsu, C., (1995), Strategic Information Systems Planning: A Review, Information Resources Management Association International Conference, May 2124, Atlanta.