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PwCs SAP Consulting Practice Speaker Schedule

SAPPHIRE NOW and the ASUG Annual Conference May 14-16, 2012

Process Flows: A great start to a better end (to end)

Mike Dunn, PwC and Chuck Scarlett, Cooper Tire Monday, May 14, 2012, 10:30 AM - 11:30 AM, S330D Learn the importance of defining your company's "as-is" state to fully realize the transformative potential of your business on ERP. Defining and documenting sound end-to-end process flows can have a significant impact on your implementation's success. Hear and see examples of the do's and don'ts of properly capturing your organization's current business processes to achieve the organizational transformation that SAP can provide. Process flows provide the foundation of each of the major phases of the ASAP methodology-Design, Realization, Go-Live and Hypercare-and can become the cornerstone of your project's success. Gather tips on how to leverage process flows to be a benchmark in measuring success within each of the ASAP phases. Hear how companies use process flows to identify and address risk and compliance issues each business faces and provide a common baseline for communication and integration between business processes. Gather tips on how process flows can be used as an accelerator throughout the phases of the implementation and the benefits of a capturing "as-is" and future state flows from Blueprint to Post Go-Live.

How to build a team to deploy SAP BusinessObjects software and SAP HANA
Frank Rinaldi, PwC Monday, May 14, 2012, 10:30 AM - 11:30 AM Partner Center Microforum, PC605 Get an overview and benefits of adopting the SAP HANA platform for your business intelligence (BI) strategy. Discover how to reduce the development time required for BI deployments. Learn about changes for a better user experience and help desk support. Find out how to align the SAP HANA platform with your mobile strategy.

Security Influence Council: Customers making a difference

Gretchen Lindquist, PwC and Greg Capps, Coca-Cola Monday, May 14, 2012, 10:30 AM - 12:00 PM, S319 Have you ever wanted to enhance functionality in SAP? Are there features that are missing or not working as desired? Would your ideas provide better controls and usability than the current application? With the ASUG Security Influence Council you could say yes to all of these questions. As a customer influence initiative, ASUG members are partnering with SAP to identify requirements, prioritize enhancements, and deliver results. The goals of the Security Influence Council were to improve security functionality in all SAP applications. With customer input we will report on delivered results, ongoing activities, and new topics where you can share your voice. This is your opportunity to make a difference!

Providing real-time assurance during SAP implementation, upgrade, or consolidation projects

Jim Willis and Steve Ockrim, PwC Monday, May 14, 2012, 1:45 PM - 2:45 PM, S330D In today's environment, the internal audit and/or compliance function can't afford to sit idle while SAP is being implemented or changed via an upgrade or convergence project. Learn how to work with the SAP project team and senior management teams to create a real-time audit approach that looks at the key risks of an SAP project. Gain insight into when internal audit and compliance teams should be involved in each phase of an SAP project (based on ASAP methodology). Understand the typical pitfalls of an SAP transformation project so you can be armed with the knowledge and tools to prevent (or at least detect) the most common SAP project issues. Learn how to work with the SAP project team in such a way that you are viewed as providing real-time, valuable feedback that will contribute to the success of the project. Finally, learn how to report your observations, risks, and recommendations using a format that keeps senior management and the SAP project management office (PMO) focused on the key issues without getting lost in the details.

PwC

SAPPHIRE NOW and the ASUG Annual Conference 2012

McKesson uses SAP Multiresource Scheduling (MRS) to push the resource deployment envelope
Kevin Stregles, PwC and Jo Ellen Fiorvante, McKesson Monday, May 14, 2012, 1:45 PM 2:45 PM, S320B Come join us to learn how McKesson built a customized resource deployment solution that leverages key features from MRS. McKesson expands on the traditional methods of scheduling within MRS using templates to dictate how and when demands are scheduled. The presentation will also show how through customization, a project manager can directly affect demands in MRS and information within project systems without directly being in either transaction.

Align your workforce for faster and better business results

Michael Brown, PwC and Eric Bergman, SAP Monday, May 14, 2012, 2:00 PM - 2:45 PM, Cloud Campus - Cloud Microforum CL504 This discussion explains how the SuccessFactors BizX suite helps companies align the workforce around company objectives, optimize the workforce to get desired performance and results, and accelerate business with tools that enable employees to work smarter.

How a pharmaceutical company successfully integrated an acquisition in their SAP platform

Gerald Metzger, PwC and Jim Hayden, AstraZeneca Monday, May 14, 2012, 3:00 PM - 4:00 PM, S330D This presentation talks about a real-life project that successfully integrated an acquisition into an existing SAP platform of a global pharmaceutical company. Key items covered: 1. Project background and objectives: Examples include standardizing business processes across the acquired company, and reducing the number of separate technology systems. 2. Project schedule (22 months), scope (SAP ERP) and program governance (reporting structure and participation of both companies in decision making). 3. Project challenges and how they were overcome: Examples include lack of business support, resource availability, and how SAP system presentations helped create buy-in. 4. Project outcomes: Examples include efficiency gains through process improvements and the reduction of paper-based systems, improved decision-making ability through stronger integration of data, and better reporting capabilities. 5. Ten key success factors when integrating a company into an existing SAP system: Examples are expect and address technical integration challenges, utilizing SAP tools, creating a shared leadership approach among the companies.

Coca-Cola: Standardization and optimization of SAP Security through the use of SAP GRC Access Controls
Matt Gantner, PwC and Greg Capps, Coca-Cola Tuesday, May 15, 2012, 1:00 AM - 12:00 PM, S220E After more than a decade of using SAP, Coca-Cola identified the need to replace the existing security design as part of the SAP BusinessObjects governance, risk, and compliance (GRC) access control implementation. The focus of this session is to provide the audience with insight into how the security redesign was executed at a high level and illustrate how the PricewaterhouseCoopers (PwC) and Coca Cola team used those guiding principles to build out a solution to enhance and sustain the security design and the control environment.

Customer Relationship Management (CRM) Service: Priority repair process

Koteswara Rao Ratnala, PwC and Melissa Feldstein, Crestron Electronics Tuesday, May 15, 2012, 1:45 PM - 2:45 PM, S310H The old business process allowed customers to request expedited service at no charge. The expedited service level required a considerable amount of administrative and technical burden on the organization. Now, customers can choose the standard repair or priority repair process for an additional fee. Priority repair imposes specific deadlines in the service organization to complete the repair by giving customer equipment preferential treatment. It also generates additional revenue. The process includes tasks and reminders to aid on-time completion of repair process. In case deadlines are not met, additional fees will be waived. Management can generate reports on percentage of repairs that are selected priority process, the number of times priority fee is waived, the number of times service department failed to meet the deadlines and by the additional revenue generated. Customers can get free priority repair process when they achieve elite status.

PwC

SAPPHIRE NOW and the ASUG Annual Conference 2012

SAP ERP Central Component (SAP ECC) Security: A guide for auditors
Ray Mastre, PwC Tuesday, May 15, 2012, 4:15 PM - 5:15 PM, S330E SAP ECC security has become a subject that many audit organizations are required to investigate because of compliance requirements and concerns over the disclosure of sensitive information. Security in SAP is quite complex and sometimes a confusing subject for auditors. This presentation will provide an overview of the basics of SAP ECC security, with a focus on the items that should be reviewed when performing security assessments. Key security monitoring applications, especially the SAP BusinessObjects governance, risk and compliance (GRC) Access Control suite will be reviewed showing the link between security and monitoring tools. During the course, participants will walk through a sample audit plan that identifies important authorization objects to be checked, and learn techniques for assessing the users that can perform sensitive functionality in the system. Participants will take home a sample version of an SAP Segregation of Duties (SoD) Rule set for future reference.

Engage, retain, and develop your talent with SuccessFactors Learning

Michael Brown, PwC and Andy Shean, SAP Wednesday, May 16, 2012, 11:00 AM -11:45 AM Cloud Campus - Cloud Microforum CL504 This discussion explains how SuccessFactors Learning helps transform how employees learn in the office or on the go with mobile devices. Hear how the solution combines formal, social, and extended learning with unprecedented content management, reporting, and analytics.

BNSF Railway uses SAP software to strengthen Sarbanes-Oxley compliance

Sandeep K. Malik, PwC and Cynthia McConathy, BNSF Wednesday, May 16, 2012, 11:30 AM - 12:30 AM Partner Theater This session will focus on the design decisions and configuration during the implementation of SAP BusinessObjects PC 10. Discussion will include methodologies and accelerators for a successful rollout. Approach for internalizing the PC solution with key stakeholders and benefits

Expanding the Business Intellegence Portfolio: Understanding HANA in your BI landscape

Ken Campbell, PwC Wednesday, May 16, 2012, 12:30 PM -12:50 PM, Database and Technology Theater This session provides an overview and benefits of adopting SAP HANA for your BI strategy. Discover opportunities to reduce the development time required for business intelligence deployments, data management, changes for better user experience, alignment to your mobile strategy, and help desk support changes using the new architecture.

PwC

SAPPHIRE NOW and the ASUG Annual Conference 2012

Optimization of cash flow and profitability through effective utilization of SAP-FSCM processes
Prasad Boddupalli, PwC Wednesday, May 16, 2012, 1:45 PM - 2:45 PM, S330F In this session, learn how the SAP-Financial Supply Chain Management functionalities can be used to monitor the credit worthiness of the customers, fasten the customer billing and payment cycle, improve various collection and dispute management processes and thereby reduce tied up working capital. Understand how the SAP customers have increased cash flows by avoiding the bad debt business exposures, reducing Days Sales Outstanding (DSO), improving billing and payment duration metrics and achieving the higher customer satisfaction by implementing various functionalities of SAP-FSCM. Explore the full strength of Collection Management module by understanding the master data setup, promise-to-pay functionality, collector workforce management, set up of various collection segments, profiles, groups, segments and strategies that can help determine the priority of collections for various customers assigned to different collectors. Understand how SAPBiller Direct can be used to provide the business partners with various portal functionalities such as receiving the electronic bills, selecting & scheduling / cancelling the electronic payments, viewing the open items and history of payments, self-service for various master data maintenance activities, establishing seamless communication between the business partners and creation & communication of disputed items. Also learn various other functionalities of SAP-FSCM including SAP credit management processes, automated credit scoring, automated credit controls, credit overview and payment behaviour reporting, effective dispute management processes and procedures for automatic creation / write off of the disputed case. Learn various integration aspects of FSCM with SAP-Accounts Receivables and other related modules. This session also offers various practical tips and tricks for the implementation of SAP-FSCM.

Business transformation sustained: A Maintenance, Repair, and Overhaul (MRO) example

Joseph Ford, PwC Wednesday, May 16, 2012, 3:00 PM - 4:00 PM, S220G An enterprise must leverage their SAP investment to create lasting business benefits. Driving and sustaining business transformation aligns technology, strategy and tactics to deliver results. This presentation will focus on top-down and bottomup approaches to render SAP Maintenance, Repair and Overhaul (MRO) practices into meaningful roles and information for each group. With everyones involvement, the context and catalyst for immediate success and lasting change become part of your firm's culture. It's not one size fits all. It's about understanding your company and organization for a best fit approach. It's about meaningful benefits at the heart of the program. It's about understanding your key stakeholders and their potential resistance and support points. It's about demonstrating to your stakeholders that it is worth the effort through a series of quick wins. It is taking your SAP marvel and putting it to work through your people.

Predict, plan, execute, and analyze workforce success with SuccessFactors

Michael Brown, PwC and Jessica Kane, SAP Wednesday, May 16, 2012, 4:00 PM -4:45 PM, Cloud Campus - Cloud Microforum CL504 This discussion covers how to ensure your talent strategy supports your companys business objectives. Learn how SuccessFactors Workforce Planning and Workforce Analytics bring your talent needs into focus and empowers you to make fact-based decisions about your workforce.

PwC

SAPPHIRE NOW and the ASUG Annual Conference 2012

PwCs SAP Consulting Practice: Key Contacts

Rodney Seligmanan Partner SAP NA Practice Leader (312) 298-5510 rodney.seligmann@us.pwc.com Scott Osterman Partner GRC Security Services (312) 298-5614 soctt.a.osterman@us.pwc.com Doug Hurley Managing Director SAP Services (646) 471-2116 douglas.hurley@us.pwc.com Chuck Marx Partner SAP Services (602) 364-8161 charles.a.marx@us.pwc.com Tripp Davis Partner SAP Services (312) 298-3673 tripp.davis@us.pwc.com Sriram Nagarajan Partner SAP Services (973) 236-5392 sriram.nagarajan@us.pwc.com Chris Beiswenger Partner SAP Services (216) 875-3188 chris.beiswenger@us.pwc.com Scott Wilkie Alliance Development Central (312) 298-3270 scott.a.wilkie@us.pwc.com Robert Clark Partner Global GRC SAP Services (267) 330-2497 robert.h.clark@us.pwc.com Andrew Williams Partner SAP Services (213) 356-6982 andrew.m.williams@us.pwc.com Chris Fynn Partner SAP Services (646) 471-1266 christopher.c.fynn@us.pwc.com Tom Schultz Alliance Development East (973) 216-2810 thomas.s.schultz@us.pwc.com

2012 PricewaterhouseCoopers LLP. All rights reserved. "PwC" refers to PricewaterhouseCoopers LLP (a Delaware limited liability partnership) which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity. PM-12-0314