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Sedex: Payment Guidance Instructions for paying online

Step 1: Initiate Payment Process


Step 1: Initiate Payment Process Step 2: Make Payment Step 3: Payment Completion

TO RENEW A MEMBERSHIP OR ADD NEW SITES OF EMPLOYMENT: Log in and go to Payment> Add sites or renew membership page. TO VIEW COMPLETED OR PENDING PAYMENTS: Log in and go to Payment> My Payment. TO VIEW COMPLETED PAYMENTS: Log in and go to Payment > Receipt.

1. Click on Payment>Add Sites or Renew Membership 2. Select the country you are paying from

Step 1.2: Select the country you are paying from


Step 1: Initiate Payment Process

Step 2: Make Payment

Step 3: Payment Completion

3. Select the payment option you would like to use (Worldpay / PayPal etc.)

PLEASE NOTE If you would like to pay using BACS, please refer to the guidance pack: Payment Guidance Instructions for Paying Offline Payment options are dependent on the country selected

Step 1.3: Add payment details


Step 1: Initiate Payment Process Step 2: Make Payment Step 3: Payment Completion

You will now be redirected to the Payment Transaction page

4. This section of the payment page will display your current membership status

PLEASE NOTE: You can change the payment provider by clicking on this icon

Step 1.3: Add payment details


Step 1: Initiate Payment Process Step 2: Make Payment Step 3: Payment Completion

5. Select the payment type: Renew all your current registered sites or Add additional sites to your account

6.1. Renewing: Select the number of years for renewal 6.2. Adding sites: Select the number of site(s) you wish to add 7. Check the details in Total Payable are correct
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**If your account has credit, it will automatically be deducted from your sub-total and you will see the total amount payable in the Total Payable field**

Step 1.3: Add payment details


Step 1: Initiate Payment Process Step 2: Make Payment Step 3: Payment Completion

If you require a purchase order and/or VAT number on your invoice, please complete the optional fields below.

PLEASE NOTE: If you are using a Purchase order number and/or VAT number, please enter this information here

8. Once you have checked all information, please click on Confirm at the bottom of the screen 6

Step 2: Add payment details


Step 1: Initiate Payment Step 2: Make Payment Step 3: Payment Completion

Once you have clicked on Confirm, you will be directed to the screen below. You will need to re-check the information and then confirm. You will then be redirected to the relevant payment website of your choice (Worldpay, Alipay etc.)

9. Click on Pay Now to confirm the transaction and enter the payment page

10. You will now be taken to the payment site. Once you have completed your transaction, you will receive the following emails: Confirmation from Payment provider Email invoice from Sedex **If your payment is successful, you should receive these emails within minutes of submitting**
PLEASE NOTE: Confirmation page may vary depending on payment provider selected.

Step 3: Payment Completion


Step 1: Initiate Payment Step 2: Make a Payment Step 3: Payment Completion

Once the payment has been confirmed, you will be directed to the Payment List page (see below)

10. Should the payment have been successful, the status in the Payment State column will change to Payment Confirmed

If you require an invoice for your payment, click here to download. You will also automatically receive an email which will include your invoice.

Step 3: Payment Status


Step 1: Initiate Payment Step 2: Make a Payment Step 3: Payment Completion

HOW TO CHECK THE STATUS OF YOUR PAYMENT: To check the status of the payment, please log into your account and click on Payment> My Payments. Here you will see a list of transactions. Check the Payment State column to determine the status of your payment. A definition of each status can be found below: Pending Payment : Transaction initiated but not completed Payment Confirmed: Card accepted and payment processed Payment Cancelled: Payment has been cancelled by user manually Payment Declined: Payment is declined by payment provider

If you need any help, please contact the Sedex Helpdesk


UK Helpdesk tel. +44 (0)20 7902 2320 email: helpdesk@sedexglobal.com US/Canada Helpdesk tel. +1 888 487 6146 email: helpdesk@sedexglobal.com China Helpdesk tel. +86 (0)21 6103 1622 email: helpdeskchina@sedexglobal.com

www.sedexglobal.com
United Kingdom Sedex Information Exchange, 5th Floor, 24 Southwark Bridge Road, London SE1 9HF Tel: +44 (0)20 7902 2320 North America Sedex Information Exchange, 26th Floor 405 Lexington Avenue, New York City, New York 10174 Tel: +1 888 487 6146 China Sedex Information Exchange, Apollo Building 1440 Yan An Road (Central), Shanghai 200041 Tel: +86 (0)21 6103 1622

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