HOTEL TECHNOLOGY

INDIA
Enhancing customer experience and streamlining processes through next generation technologies

International summit: 11 12 November 2010 Majorda Beach Resort, Goa, India

Our exclusive speaker panel includes:

Prakash Shukla, Senior Vice President Technology & CIO, Taj Group of Hotels Atul Gupta, Regional Director IT (India, Nepal & Bangladesh), Starwood Asia Pacific Hotels Ravish Jhala, Head of IT, Trident Mumbai Ramnidhi Wasan, CEO, Citrus Hotels (Mirah Group) Dhruba Raj Bhandari, IT Manager - South West Asia, Intercontinental Hotels Group

Benefits of attending:
Network with senior executives from leading luxury hotel brands in India Understand the latest next generation technologies and strategic security solutions Improve your communication through state-of-theart networks Hear expert opinion on streamlining operations and aligning IT infrastructure The latest case studies on maximising revenue and reducing costs Explore latest trends in hotel technology Learn how to enhance customer experience through innovative solutions

For more information or to register Tel: +971 4 364 2975 Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.hoteltechnologyindia.com
Exhibitor: Media partners: Researched and developed by:

HOTEL TECHNOLOGY
INDIA
8:30 9:00 Registration, refreshments and networking Chairs welcome and opening remarks 13:45

Conference day one: 11 November 2010

Streamlining operations and improving efficiency through technology

Effectively managing front and back office operations in the hotel industry Getting more out of your property management systems Implementing a centralised system to increase visibility and transparency Using CRM systems to improve customer loyalty, quality and service delivery T. Shivdas, Head of Information Systems and Technology, Ginger Hotels 14:30 Discussing cost reduction methodologies through virtualisation Integrating cost-effective infrastructure without compromising on service and quality levels Assessing the impact of virtualisation

The role of technology in improving guest experience

9:15 Enhancing guest experience through next generation technologies Evaluating latest in-room entertainment solutions for a superior guest experience Understanding guest needs better and personalising existing services Implementing intelligent services and electronic concierges to cater to a guests individual preferences Prakash Shukla, Senior Vice President Technology & CIO, Taj Group of Hotels 10:00 Improving communication between the guest and the hotel Exploring innovative guest communication solutions so that services can evolve with the guests needs Deploying an online portal to customise services and provide effective communication Discussing the use of interactive TV to enhance guest communication Atul Gupta, Regional Director IT (India, Nepal & Bangladesh), Starwood Asia Pacific Hotels 10:45 Morning break, networking and refreshments 11:15 Implementing innovative technologies to take lobby experience to a new level Reviewing the use of check-in kiosks in a hotels lobby Implementing an intuitive user interface to manage your requirements Improving interaction, connectivity and entertainment within the lobby area Amandeep Sarna, General Manager IT, JHM Interstate Hotels 12:00 Interactive panel discussion: Hotel technology - how much is too much? Using non-intrusive technology striking a balance between technology and guest experience Selecting the right technologies for different customer requirements Q & A session on the role of technology in improving guest experience Facilitated by: Ramnidhi Wasan, CEO, Citrus Hotels (Mirah Group) 12:45 Lunch break and networking opportunity 17:15 15:15

Optimising IT infrastructure through virtualisation implementation Vijay Saraswat, Head of IT, Radisson, Greater Noida Afternoon break, networking and refreshments

Discussing the importance of green IT in the hotel industry

15:45 Exploring energy management systems in reducing operating costs Using technology to reduce power usage and carbon foot prints in the Indian hotel industry Effectively controlling temperatures and HVAC systems using infrared motion sensors Integrating technology for recycling and meeting green compliance standards Narasimha Das, General Manager IT, Royal Orchid Hotels

Change management in the hotel industry to improve internal communication

16:30 Interactive discussion panel change management Discussing change management methodologies to increase the use of technology Educating the organisations workforce on the importance of new technologies Effectively communicating with technology partners and being involved in the implementation stages Narasimha Das, General Manager IT, Royal Orchid Hotels T. Shivdas, Head of Information Systems and Technology, Ginger Hotels Vijay Saraswat, Head of IT, Radisson, Greater Noida End of conference day one

For more information or to register Tel: +971 4 364 2975 Email: enquiry@iqpc.ae

HOTEL TECHNOLOGY
INDIA
8:30 Registration, refreshments and networking 9:00 Chairs welcome and opening remarks 13:00

Conference day two: 12 November 2010

Lunch break and networking opportunity

Integrating physical and data security systems in hotels to enhance business continuity
9:10 Underlining the critical importance of physical security solutions Deployment of combined security technologies for a fool proof safety system Effectively implementing systems to protect business operations Implementing effective and non-intrusive security technologies

Maximising revenue and reducing costs through unified communications

14:00 Implementing intuitive, easy-to-use technology for better connectivity Seamlessly integrating voice, data and mobility services to promote ubiquity Overcoming challenges in unified communications and converged networks Deploying energy-efficient wired and wireless converged networks to reduce costs

Arvind Kochar, Head of Security, The Lalit Suri Hospitality Group 9:50 Overcoming key challenges in data security over hotel networks Curbing fraud and cyber crime by working with the right technology partners and agencies Preventing data loss by identifying key risk points Analysing check points and gaining control of sensitive hotel data 14:40

Albert Raj, Head of IT, Aman Resorts Discussing the use of VoIP systems to reduce costs Achieving enhanced communication through deployment of VoIP systems Optimising VoIP systems for better guest interaction Achieving global connectivity with internal lines

Vipin Khandelwal, Head of IT, Shangri-la Hotels (New Delhi) 10:30 Discussing the importance of PCI compliance in todays technology environment Examining PCI compliance standards Underlining the significance of complying with PCI standards Discussing methods to ensure PCI compliance 15:50 15:20

C. G. Prasad, Head of IT, Premier Inn Hotels Afternoon break, networking and refreshments Enabling a mobile workforce for ease of communication Discussing the benefits of deploying a mobile platform Improving Return on Investment (ROI) by implementing a mobile workforce Integrating infrared technology into the mobile platform

Dhruba Raj Bhandari, IT Manager - South West Asia, Intercontinental Hotels Group 11:10 Morning break, networking and refreshments

Role of cloud computing in hotels

11:40 Reviewing the benefits of a cloud computing model Tapping the potential of cloud based computing in the hotel industry Managing costs through hosted solutions and shared services Assessing privacy, security and compliance issues in cloud computing 16:30

Sandeep Kapoor, Head of IT, Crowne Plaza Delhi Interactive discussion panel examining the future of hotel technology Driving innovation in hotel technology and preparing for future technologies Upgrading present scalable systems to make them future proof

Ravish Jhala, Head of IT, Trident Mumbai 12:20 Interactive discussion panel relevance of a cloud based system in hotels Feasibility of deploying a cloud computing model in the hospitality industry Enhancing existing services using a cloud strategy Q & A on the role of cloud computing in hotels 17:10

Facilitated by:

Final comments from the chair and end of conference

Look out for:

Ravish Jhala, Head of IT, Trident Mumbai Narasimha Das, General Manager IT, Royal Orchid Hotels Dhruba Raj Bhandari, IT Manager South West Asia, Intercontinental Hotels Group Vipin Khandelwal, Head of IT, Shangri-la Hotels (New Delhi) 19 - 22 September, 2010, Amwaj Rotana, Jumeirah Beach Residence, Dubai, UAE www.hoteltechnologyme.com

For more information or to register Fax: +971 4 363 1938 Email: enquiry@iqpc.ae

HOTEL TECHNOLOGY
INDIA
IQPC is delighted to bring you Hotel Technology India, the latest event in our global Hotel Technology series. To sustain our growth and continue to attract overseas travellers to India, the hotel industry is exploring the latest customer-centric next generation technologies. Hotel Technology India will provide a platform to explore solutions for the hotel industry to maximise revenue and enhance customer experience. The event will bring together experts from across the globe to discuss new strategies and trends for implementing stateof-the-art technologies.

Hear what delegates said about our previous Hotel Technology events:
I would recommend that all levels of IT managers and directors attend this conference in the future Senior Vice President Information Technology, Atlantis, The Palm A key event for senior decision makers in this industry Corporate Director - Information Technology, Layia Hospitality The need for a specialised conference on technology in the hospitality industry was long overdue . IQPC are to be congratulated for having the foresight to stage such a conference particularly in the current climate. The conference agenda was first class and so was the caliber of the speakers. I found the event to be very educational and would be only be too happy to attend the event again in 2010 Managing Director, E Horner & Associates A great place to meet industry leaders in an intimate environment Managing Director, Varis Energy This event provided vendors with an excellent platform to network and share knowledge VP Business Development, Ving Card Great event, excellent speakers and good knowledge gain Director of IT, Movenpick Hotels and Resorts Management Excellent forum for information exchange and to keep up-todate about hotel technology challenges in the Middle East CIO, Movenpick Hotels and Resorts Management

Who will you network with at Hotel Technology India?

This is a must attend event for senior decision makers in the hotel industry. Job titles include: Chief Executive Officers Managing Directors Chief Operating Officers Chief Technical Officers Chief Information Officers Director, General Managers and Managers - Information Technology - Infrastructure - Operations - Communications - Systems

Industry breakdown

Media partners:

Hotels and resorts

Government

Tour operators

Job title breakdown

Sponsorship & exhibition opportunities:
Only at Hotel Technology India will the highest-level decision makers attend in one place at one time. They will evaluate products and services and will look to short-list potential suppliers.
Chief Technical Officers Chief Information Officers Director/ General Manager/ Manager Information Technology Director/ General Manager/ Manager Infrastructure Director/ General Manager/ Manager Operations Director/ General Manager/ Manager Communications Director/ General Manager/ Manager Systems Managing Directors Chief Executive Officers Chief Operating Officers Minister for Tourism Minister for Communication and Information Technology Director General

Can you afford to miss out on this opportunity? Do you have a product or service that our senior decisionmakers and influencers need?

We have a range of business development / marketing and sales solutions that will be tailored to specifically deliver on your business objectives. For more details, call +971 4 364 2975 or email sponsorship@iqpc.ae

For more information or to register - Fax: +971 4 363 1938 Email: enquiry@iqpc.ae www.hoteltechnologyindia.com

4 WAYS TO REGISTER

HOTEL TECHNOLOGY
INDIA
Registration form

International summit: 11 - 12 November 2010 Venue: Majorda Beach Resort, Goa, India

Online: www.hoteltechnologyindia.com Email: enquiry@iqpc.ae Phone: +971 4 364 2975 Fax: +971 4 363 1938
TEAM DISCOUNTS Team discounts available on request. Call +971 4 364 2975 for more information. VENUE & ACCOMMODATION

Venue: Majorda Beach Resort Majorda, Salcette, Goa-403713 Tel: +91-832-668-1111 / +91-832-288-1111 to 1113 Fax: +91-832-288-1124 / +91-832-288-1121 Email: resv@majordabeachresortgoa.com Web: www.majordabeachresort.com VENUE & ACCOMMODATION Hotel and travel costs are not included in the registration fee. For assistance in your travel and accommodation requirements, please refer to details below: Room Reservation Special / corporate rate for room accommodation is available in the hotel. You may contact the hotel directly as per the details above quoting IQPC India Private Limited or the name of the conference.

Event Code: 18138.003 CONFERENCE PRICES For organizations based in India Book and pay before 15 August 2010 and save upto US $100 Conference package Conference only Price before 15 August 2010 (Save US $50) US $449 Price after 15 August 2010 US $499

Flight Reservation Contact Anuj Sachdev or Charo Marie at SNTTA Travel & Tours LLC Dubai. E- mail: iqpc@snttadubai.com Tel: +971 4 2829000 Fax: +971 4 2829988 www.sntta.com Please book at the earliest for your convenience. CONFERENCE DOCUMENTATION If you cannot make the dates you can still access all of the presentations delivered throughout the conference days for just US $450, post event. Contact us on +971 4 364 2975 for further details. CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY which replaces CANCELLATION & SUBSTITUTIONS Price after 15 August 2010 US $999 TERMS AND CONDITIONS: Replace all sections of the terms and conditions with the following: IQPC India Private Limited Standard (IQPC) Terms and Conditions PAYMENT : Payment is due in full at the time of registration and includes lunches, refreshments and detailed conference materials. Your registration will not be confirmed until payment is received and may be subject to cancellation. If a booking is received 10 working days before the conference a credit card number will be required to confirm your place, likewise if full payment has not been received before the conference date. DISCOUNTS All 'Early Bird' Discounts require payment at time of registration and before the cut-off date in order to receive any discount. Any other discounts offered by IQPC (including team discounts) must also require payment at the time of registration. All discount offers cannot be combined with any other offer. CANCELLATION, POSTPONEMENT AND SUBSTITUTION POLICY You may substitute delegates at any time by providing reasonable advance notice to IQPC. For any cancellations received in writing not less than eight (8) days prior to the conference, you will receive a 90% credit to be used at another IQPC conference which must occur within one year from the date of issuance of such credit. An administration fee of 10% of the contract fee will be retained by IQPC for all permitted cancellations. No credit will be issued for any cancellations occurring within seven (7) days (inclusive) of the conference. In the event that IQPC cancels an event for any reason, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of cancellation. In the event that IQPC postpones an event for any reason and the delegate is unable or unwilling to attend on the rescheduled date, you will receive a credit for 100% of the contract fee paid. You may use this credit for another IQPC event to be mutually agreed with IQPC, which must occur within one year from the date of postponement. Except as specified above, no credits will be issued for cancellations. There are no refunds given under any circumstances. IQPC is not responsible for any loss or damage as a result of a substitution, alteration or cancellation/postponement of an event. IQPC shall assume no liability whatsoever in the event this conference is cancelled, rescheduled or postponed due to a fortuitous event, Act of God, unforeseen occurrence or any other event that renders performance of this conference impracticable, illegal or impossible. For purposes of this clause, a fortuitous event shall include, but not be limited to: war, fire, labor strike, extreme weather or other emergency. PROGRAMME CHANGES Please note that speakers and topics were confirmed at the time of publishing; however, circumstances beyond the control of the organisers may necessitate substitutions, alterations or cancellations of the speakers and/or topics. As such, IQPC reserves the right to alter or modify the advertised speakers and/or topics if necessary. Any substitutions or alterations will be updated on our web page as soon as possible. YOUR DETAILS Please email our database manager at enquiry@iqpc.ae and inform him/her of any incorrect details which will be amended accordingly.

For organizations based outside of India Book and pay before 15 August and save up tp US $200 Conference package Conference only Price before 15 August 2010 (Save US $100) US $899

Prices are exclusive of tax. 10.3% service tax will be added to the advertised price upon registration. PRIORITY BOOKING FORM / DELEGATE DETAILS

DELEGATE

We also accept payment by the following methods:

Cheque / Bank Draft: Made payable to IQPC India Private Limited By Direct Transfer: Please quote 18138.003 with remittance advice Bank Name: HSBC BANK Gurgaon Account number: 054-360565-001 Account Name: IQPC India Private Limited Swift Code: HSBC INBB IFSC CODE: HSBC0110005
Intermediary USD Bank details. Please remit by SWIFT MT103 For further credit to IQPC India Private Limited; Account number: 054-360565-001 with HSBC India (Swift HSBCINBB) through HSBC Mumbais account no.000-04417-2 with HSBC Bank USA New York. HSBC BANK USA, New York Chips Code : 302755, HSBC BANK USA, New York Swift code: MRMDUS33 HSBC BANK USA, New York ABA Routing Number: 021-001-088

Please tick the appropriate box if you would like to pay by one of these methods and our customer services team will contact you directly to finalise the payment

PAYMENT TERMS Payment is due upon receipt of invoice. Bookings received within 10 working days of the conference require a credit card number to confirm your place. Payment prior to the event is mandatory for attendance. All bookings gaining the early bird discount must be paid before the early bird date, otherwise the full rate will be applied and charged. In these instances payment of the full amount will be required before entry to the event.