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Installation Guide Guide dinstallation Montagehandleiding Manual de instalacin Manuale di installazione Montageanleitung
Intelligent Pet Door Porte intelligente pour animaux Intelligent huisdierluik Puerta inteligente para mascotas Porta per animali domestici intelligente Intelligente Haustier-Tuere
Please read this entire guide before beginning Veuillez lire ce guide en entier avant de commencer Gelieve deze gids volledig door te lezen voordat u begint Por favor, lea detenidamente este manual antes de empezar Leggere attentamente la guida alluso prima di utilizzare Bitte lesen Sie die ganze Montageanleitung aufmerksam durch, ehe Sie beginnen
1000
Series Srie Serie Serie Serie Serie
IMPORTANT SAFETY INFORMATION

Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all safety messages that follow this symbol to avoid possible injury or death. WARNING indicates a hazardous situation which, if not avoided, could result in death or serious injury. CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. CAUTION, used with the safety alert symbol, indicates a hazardous situation which, if not avoided, could result in minor or moderate injury. NOTICE is used to address safe use practices not related to personal injury.
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When children are present in the home, it is important to consider the pet door during child proong activities. The pet door may be misused by a child resulting in the child accessing potential hazards that may be on the other side of the pet door. Purchasers/Homeowners with swimming pools should ensure that the pet door is monitored at all times and that the swimming pool has adequate barriers to entry. If a new hazard is created inside or outside of your home, which may be accessed through the pet door, Radio Systems Corporation recommends that you properly guard access to the hazard or remove the pet door. The closing panel or lock, if applicable, is provided for aesthetic and energy efciency purposes and is not intended as a security device. Radio Systems Corporation will not be liable for unintended use, and the purchaser of this product accepts full responsibility for oversight of the opening it creates. Power Tools. Risk of severe injury; follow all safety instructions for your power tools. Be sure to always wear your safety goggles and other proper safety equipment. Ensure the power adapter is used only on a standard outlet. Do not unplug by pulling on cord. To unplug, grasp the power adapter plug housing, not the cord. Inspect the power cord before and periodically during use. Discontinue use if damage or deterioration occur, such as blistering, cracking, chewing or deformation. Continued use may result in injury or property damage. To avoid tripping, always position the power cord out of the path of foot trafc. The user, prior to installation, must become familiar with all building codes that may affect the installation of the pet door and determine, along with a licensed contractor, its suitability in a given installation. This pet door is not a re door. It is important for the owner and contractor to consider any risks that may be present inside or outside of the pet door, any risks that may be created by subsequent changes to your property and, how they may relate to the existence and use, including misuse of the pet door. If cutting a metal surface, be aware of sharp edges to prevent injury. During pet training while pet door is in Open Mode, make sure to GENTLY lower ap onto pets back. Also avoid possible injury by making sure your pet is entirely through the pet door opening, including paws and tail, before completely releasing ap.Do not allow your pet to chew on the power cord.
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Read this entire guide prior to cutting or modifying an opening in your door or wall. Do not proceed with cut-out or installation until your Passport is assembled, powered up, programmed for your pet and all steps under Prepare, Setup and Test have been completed. Keep these instructions with important papers; be sure to transfer these instructions to the new owner of the property. Unauthorized changes or modications may void the users authority to operate this equipment, and void the warranty. Radio Systems Corporation does not accept any responsibility for openings that are cut or modied in doors or walls or any damage caused to doors or walls in forming or modication of such openings, including any costs associated with the repair or replacement. The unit only operates properly while outside temperatures are greater than -20.5 C (-5F) () and less than 55 C (131 F). If operating from the optional rechargeable lithium-ion battery, the battery and battery compartment cannot be exposed to temperatures below 0 C (32 F). Do not install in a location where the Passport interior frame, including the LCD screen and battery compartment, and the power adapter are exposed to damp or wet conditions or to water or outside elements, such as rain or snow. Only use designated power adapter with the product. Do not use power adapter in temperatures below 0 C (32 F) or above 40 C (104 F). Power adapter for inside use only.
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If homeowners door or other application is not level, the pet door must be installed level to swing properly. When applying the cutting template, there should be a minimum of 8 cm between the bottom and sides of the door and the outer edge of the template to maintain the structural integrity of the door. Make sure there is nothing underneath the door where you will be drilling holes or cutting out the opening. Use a manual screwdriver to tighten screws. Do not over-tighten. Over-tightening can strip the screws or warp the pet door frame.
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Replacement aps available online
Thank you for choosing PetSafe. Our mission is to be the most trusted brand in the pet ownership experience. We want to ensure your pets safety by providing you with the products and techniques to create the most comfortable lifestyle for your pet. If you have any questions, please contact the Customer Care Centre. For a listing of Customer Care Centre telephone numbers, visit our website at www.petsafe.net. To get the most protection out of your warranty, please register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the products full warranty and should you ever need to call the Customer Care Centre, we will be able to help you faster. Most importantly, PetSafe will never give or sell your valuable information to anyone. Complete warranty information is available online at www.petsafe.net.
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Table of Contents
GETTING STARTED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 How the Passport Intelligent Pet Door Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Passport Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Features, Controls and Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Key Denitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Icon Denitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Connecting Passport To Computer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Wireless Connection Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Battery Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 PREPARE, SETUP AND TEST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Install Clock Battery And Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Understanding Motion Sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 Check for Radio-Frequency Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 Select Installation Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 1 Initial User Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Program Pet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Test Microchip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Understanding Read Range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Prepare Passport Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 INSTALLATION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Checklist Before Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Tools Needed . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 INSTALLATION IN A NON-GLASS DOOR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 INSTALLATION IN A WALL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 INSTALLATION IN GLASS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 PROGRAMMING PASSPORT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 MAIN MENU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 DOOR SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Door Operational Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Lock Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Low Battery Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 PET SETTINGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Master Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Master Access Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Timer Mode (Master Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Re-latch Time (Master Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 In-Tone & Out-Tone (Master Access) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Add Pet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Individual Pet Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Pet Access Mode (Individual Pet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Timer Mode (Individual Pet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Re-latch Time (Individual Pet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 In-Tone & Out-Tone (Individual Pet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Rename Pet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Relearn Pet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Remove Pet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
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PET TRACKING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Indicator Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29 Firmware Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 TROUBLESHOOTING . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30 Reset Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Replacement Parts And Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Terms of Use and Limitation of Liability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Important Recycling Advice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Compliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32 Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
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GETTING STARTED
Components
37 / 16" (88mm) Screws 6 pcs.
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Installaton and Operating Guide Interior Frame with Flap

Center Line
Exterior Frame
/ 3 15 16" (100mm) Screws 6 pcs.
ES
Cutting Template
Shoulder Height Shoulder Sho ulder Height
Medium
13 1 / 8 (33.4 cm) W
Tools Needed
Hammer Jigsaw * Phillips Screwdriver Slotted Screwdriver Drill Drill Drill Bit Level Tape Measure Masking or Painter's Tape Duct Tape
NOTICE: When applying cutting template there should be a minimum of 3 between the bottom and sides of the door and the outer edge of the template to maintain the structural integrity of the door.
Passport Key USB Cable
String String Pencil Safety Equipment Optional: Caulk
Finishing Plugs 1 1 pcs.
* With appropriate blade type and length;

example, a metal door would require a blade for metal.
Me diu m
17 1 / 16 (43 .4 cm)
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Radio Systems Corporation 10427 PetSafe PetSafe Way, Knoxville, TN 37932 1-800-732-2677 www.petsafe.net 2013 Radio Systems Corporation
408-082
Center Line
Cutting Template
3-V Lithium Battery for door Clock (CR2032)
Power Adapter
Key Ring 2 pcs.
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How the Passport Intelligent Pet Door Works

The Passport Intelligent Pet Door reads the most common type of microchip in the United Kingdom and Europe, the FDX-B (15 digit) microchip, using radio frequency identication (RFID) technology. If you are not sure what type of microchip your pet has, please either ask your vet or visit wwww.petsafe.net and navigate to our Chip Checker, microchip compatibility checker, to verify that your microchip is compatible. Occasionally microchips migrate to positions within the pet that the scanner cannot read reliably. If your pet does not have an FDX-B microchip or the chip has migrated, you will need to put the provided identication tag, the Passport Key, on your pets collar. This key can be programmed to your Passport the same as the microchip. When your pet approaches the Passport, the door reads the unique ID of the microchip and, if that number is programmed, the pet door will unlock allowing your pet to enter or exit. If a pet or animal is not programmed to the system, the pet door will remain locked. This allows access to only your programmed pet(s) while helping keep out other pets, wild animals, pests and strays. Offering advanced selective entry and exit by pet, multiple access options (such as in-only access and out-only access) and the option to only allow access at specic times of day, the Passport gives you complete control of each pets access. You can set access by pet or easily set the same access setting for all pets with the Master Access option. Pet Tracking shows your pets current location and the last 4 times your pet used the pet door, allowing you to monitor your pets access. Programming is easy using the LCD screen and 5-Star Navigation or by connecting to your computer with included USB cable. A wireless connection allows for remote programming from any smart device, providing ultimate convenience for todays busy pet owners (requires Passport Wireless Card, sold separately). The Passport is programmable for up to 20 pets.
Passport Key
The Passport Key is needed only if your pet does not have an embedded FDX-B microchip. Worn on your pets collar, the Passport Key uses Radio Frequency Identication (RFID) technology by using a unique code to signal the Passport to operate as programmed for your pet. The Passport Key does not require a battery to operate. One Passport Key is included which is NOT pre-programmed to operate with your Passport. Follow all steps under Prepare, Setup and Test, including Test microchip, before starting installation. The Passport Intelligent Pet Door can be programmed for up to 20 pets. Additional Passport Key accessories are sold separately. Visit our website at www.petsafe.net or call the Customer Care Centreto purchase accessories.
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Features, Controls and Indicators

Exterior Motion Sensor
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Motion Sensor Wire
Interior Motion Sensor
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Interior Frame
Exterior Frame
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Main Flap Exterior Locking U-Flap
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Interior Locking U-Flap
Serial Number inside battery compartment
Control Panel
Left Arrow/ Back Key Up Arrow Key Right Arrow Key Wireless Connection LCD Screen Reset Button USB Connection Enter/Select Arrow Key
Down Arrow Key
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Key Denitions
5-Star Navigation Group of ve buttons with up arrow key, down arrow key, left arrow/back key, right arrow key, and enter/select key used to navigate the Passport menu system for easy programming. Located in control panel on interior frame. Antenna The antenna is located inside main ap and receives radio signals from microchips. The microchip must be located within a certain distance of antenna in order for the unique code to be read. Battery Compartment The battery compartment is located on interior frame and holds the optional Passport Rechargeable Battery (sold separately). Battery Cover Covers and protects optional rechargeable lithium-ion battery and battery compartment. Blind Zones Areas where motion sensors cannot detect your pet and the Passport will not read your pets microchip. Clock Battery The 3-V lithium coin cell battery (size CR2032) which keeps the clocks time during any power loss. Clock Battery Cover Covers and protects 3-V lithium coin cell clock battery and Passport electronics circuit board. Control Panel Area at top of interior frame where LCD screen, 5-Star Navigation, wireless card port, USB port and reset button are located. Control Panel Cover Door that covers and protects control panel. Concealed Power Connection For connecting the Passport to the power adapter. Cut-out Size Size of opening cut in homeowners door for proper t and pet door installation. Exterior Frame Size of pet door frame on the outside of the home. Flap Opening Size Size of usable ap space for pet to enter and exit through the pet door. In-Only Access Pet access setting which only allows pets with a programmed microchip to enter but not exit. Door operational mode must be set to Smart Mode for In-Only Access to work. In/Out Access Pet access setting which only allows pets with a programmed microchip to enter and exit the Passport. Door operational mode must be set to Smart Mode for In/Out Access to work. In-Tone Optional, audible alert that sounds when pet with a programmed microchip enters. Door operational mode must be set to Smart Mode for In-Tone to work. Default factory setting is off with 10 sound options available. Interior Frame Pet door frame on the inside of home. Frame with main ap and control panel. LCD Screen Liquid crystal display screen to visually display text and images to easily program the Passport. Located in the control panel on the interior frame. LED/Light Indicator Light on interior frame which blinks green once every 6 seconds when Passport power source (power adapter or rechargeable battery) is in good operating status. Blinks a red light twice every 6 seconds when powered by the rechargeable battery and the battery is low (Low Battery Mode). If Passport has an error alert (ATTENTION screen), the LED will blink red once every 6 seconds. Lock Keypad Allows 5-Star Navigation buttons to be disabled by setting a 4 digit PIN number. Locked Mode Pet door operational mode where Passport ap is locked and does not allow entry or exit for any pet. Locking U-Flap The U shaped aps on the interior and exterior frames which lock in multiple points along the bottom and sides for added strength and improved weather resistance. Low Battery Mode When powered by the optional Passport Rechargeable Battery, allows the Passport door ap to be set to a specied open or locked position when the battery charge runs low and shuts down. Also allows an optional audible alert to notify you when the battery is low. The default factory setting is off for the beep and locked for the ap if the battery shuts down. An alert (ATTENTION screen) will appear on the LCD screen and LED will blink red twice every 6 seconds when the Passport enters Low Battery Mode. Main Flap The center, plastic ap with UV sun protection which covers the pet door ap opening. Master Access Pet access setting which easily allows same access mode and settings to be set for all pets with a programmed Microchip without the need to individually program by pet. This is the default factory pet access setting for each pet. Motion Sensing Zones Areas where motion sensors detect motion and trigger the reader, which reads your pets Microchip, to turn on. Motion Sensor Detects movement from pet (or other moving objects) and triggers the Passport to power up so it can read the Microchip. A motion sensor is located on both the interior frame and exterior frame. Motion Sensor Wire Connects the exterior Motion Sensor to the Passport electronics board. Open Mode Pet door operational mode where Passport ap is unlocked and allows entry and exit for all pets, including unprogrammed pets. The Passport will function like a traditional pet door in this mode. Out-Only Access Pet access setting which only allows pets with a programmed microchip to exit but not enter. Door operational mode must be set to Smart Mode for Out-Only Access to work. Out-Tone Optional, audible alert that sounds when pet with a programmed microchip exits. Door operational mode must be set to Smart Mode for Out-Tone to work. Default factory setting is off with 10 sound options available. Outer Frame Size Overall pet door dimensions.
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Passport Key A Passport Key is a passive transmitter that sends a unique identication code to the Passport.
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Passport Intelligent Pet Door The Passport is an intelligent receiver using an internal antenna to pick up a unique FDX-B microchip code for selective pet access. Passport Rechargeable Battery Optional, rechargeable lithium-ion battery specially designed to work with the Passport to allow full operation in place of the power adapter or as a power back-up option in case of power loss (sold separately). Radio-Frequency Interference Radio-frequency interference is due to radio-frequency signals from other household appliances or common electronic products that negatively affect the ability of the Passport to receive a signal from a microchip. Radio-frequency interference or noise can come from a variety of sources. Interference can be minimal, constant or ever changing based on usage and closeness of other electronic household items during operation of the Passport. It is recommended that household appliances and common electronic products be placed at least 61 cm away from the location of the Passport. Radio-Frequency Technology The use of a radio-frequency signal that can be transmitted without wires. Re-latch Time Amount of time it takes the pet door to re-lock after microchip is no longer in read range or detected. Default factory setting is 2 seconds but can be adjusted from 1 second to 60 seconds. Read Range Distance between microchip and the Passport Intelligent Pet Door when it rst detects the key and triggers the ap to unlock or operate as programmed for pet. Replacement Flap Size Overall size of main ap when removed from pet door. Reset Button Pin-sized button located in the control panel which reboots the Passport. Smart Mode Pet door operational mode where Passport ap is electronically locked and will function as specically programmed for pets with a programmed microchip. The default factory setting for door operational mode. Speaker Produces sound and used to alert when In-Tone or Out-Tone has been set, or when battery alert or error has been detected. Serial Number Unique identication number assigned to each Passport during manufacturing. The serial number is located on a label inside battery compartment or on Passport About screen. Timer Mode Allows the different pet access settings to be set at specic times of day for all pets with a programmed microchip through Master Access or can be programmed by pet. Four time slots available with a minimum of 2 programmed times required. Door operational mode must be set to Smart Mode for Timer Mode to work. USB Port Connection for a mini-USB cable to connect Passport to a computer for programming or to download door rmware updates (USB cable included). Volume Turns speaker on or off. Default factory setting is on. Wireless Card Port Connection for Passport Wireless Card (sold separately) which is used to connect to your existing wireless router to remotely program and operate the Passport from a computer, smartphone or other smart device.
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Icon Denitions
ICON FUNCTION TIME INDICATOR Displays the current set time. Can be set to 12 hour or 24 hour format. BATTERY INDICATOR Displays when the optional Passport Rechargeable Battery is in use with its charge status. USB CONNECTION Indicates a mini-USB cable is connected to the pet door. POWER ADAPTER Indicates the power adapter is connected to the pet door. UP / DOWN INDICATORS Indicates menu choices available above or below. Use the up and down arrow keys on 5-Star Navigation to view additional menu items not shown on screen. MORE / SELECT INDICATOR Indicates more information or options available. Use right arrow key on 5-Star Navigation to view additional information or options. Can sometimes be used to select an option. BACK INDICATOR Indicates lower menu level. Press the back or left arrow key on 5-Star Navigation to return to previous screen.
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Connecting Passport To Computer

With the Passport Computer Application, you have the option to connect your Passport to your computer to complete the Initial User Setup steps and to program the pet door instead of using the Passport control panel. Again, the Computer Application is optional but NOT required to operate your Passport. Connecting Passport to your computer also allows you to check for and install computer application software and door rmware updates. To use Passport with your computer, you need: Internet connection for your computer PC or Mac with a USB 2.0 port and one of the following operating systems: - Windows XP, Windows Vista, Windows 7 or 8 - Mac OS 10.5 or newer Minimum 1 GHz processor Minimum 1 GB Ram 30MB hard drive space Connecting to your computer: Use the included USB cable to connect the Passport to the USB port on your computer. Downloading Software: Open your browser and visit http://petsafe.rscconnect.com. Click the register button and complete registration steps. Your Passport serial number is required for registration (see Serial Number Section). Select Passport Door from Add Product drop down box and click Add button. Next, click Download Software link to download Passport Computer Application software. To complete Initial User Setup steps using Computer Application, follow Door Setup Wizard. After the Passport Computer Application software has been downloaded, use it to easily program your Passport and customise your pets access.
Wireless Connection Port

The Wireless Card Port for the Passport Wireless Card (sold separately) is located on the Passport control panel above the USB Port. The Passport Wireless Card works with your homes wireless router and is required for remote, wireless operation from your computer, tablet or smartphone. See the Passport Wireless Card Operating Guide for more information.
Battery Operation
An optional, rechargeable lithium-ion battery is available to use with the Passport (sold separately). The Passport Rechargeable Battery can be used for full operation of the Passport or as a battery back-up option in case of a power loss.
PREPARE, SETUP AND TEST

NOTICE
Read this entire guide prior to cutting or modifying an opening in your door or wall. Do not proceed with cut-out or installation until your Passport is assembled, powered up, programmed for your pet and all steps under Prepare, Setup and Test have been completed.
Install Clock Battery And Power Adapter

The Passport is shipped with the clock battery not installed. The 3-V lithium coin cell battery (size CR2032) will need to be installed before proceeding with setup, testing and installation. The battery is required to keep the clocks time during any power loss. Typical battery life is about 1 to 10 years with normal use and operating power from power adapter or optional rechargeable lithium-ion battery (sold separately). With no operating power, the expected battery life is about 10 weeks. When clock battery needs replaced, if battery has not been installed, or if installed incorrectly, you will receive an alert on the LCD screen. To replace clock battery: Remove Interior Frame from wall to access the Clock Battery Cover. Remove Clock Battery Cover from the back of Interior Frame. Locate spent battery on the left side of circuit board. Remove spent battery by pulling it out of the slot. Insert good battery with positive (+) side facing the right side of the battery slot. Make sure battery is fully inserted. Reinsert battery cover and push to snap into place. Reattach Interior Frame to wall.
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To install clock battery: Remove clock battery cover from back of interior frame. Battery slot is located on left side of circuit board. Insert battery with positive (+) side facing the right side of the battery slot. Make sure battery is fully inserted. Reinsert battery cover and push to snap into place. To install power adapter: The Passport is supplied with a low-voltage AC adapter for power. Insert power adapter into concealed power connection located underneath bottom of interior frame. An optional rechargeable lithium-ion battery is available to use with the Passport (sold separately). If using the Passport Rechargeable Battery instead of adapter for power source, insert it into battery compartment on right side of interior frame (see Passport Rechargeable Battery Operating Guide for how to install the rechargeable battery).
Pull and lift here
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Understanding Motion Sensors

Note: For testing purposes, the Passport motion sensor wire should have been connected from the interior frame to exterior frame at the factory. Before proceeding with the next steps, make sure the motion wire is connected or the Passport will not detect the microchip and open from the outside during testing (See Installation In a Non-Glass Door Step 4F for connecting motion sensor wire). It is important to understand how the Passport interior and exterior motion sensors work and keep this in mind when selecting your installation location. When the Passport motion sensors detect movement, they trigger the reader (which detects and reads the microchip) to turn on. The areas where the motion sensors can detect motion are called the Motion Sensing Zones. Where your pet is detected within the Motion Sensing Zones can depend on your pets size and hair type, surrounding temperatures, and the location where the Passport is installed. For example, if your pet has longer hair, it may take longer for the motion sensors to detect your pet. Also, if your Passport is installed in a location with stairs on one side, the motion sensor will detect your pet differently on the side with the stairs than on the side without the stairs. Blind Zones are areas where the motion sensors cannot detect your pet and the Passport will not read your pets microchip.
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Check for Radio-Frequency Interference

Prior to installation, it is recommended to set-up, program and test the Passport in the intended installation location or application to check for possible radio-frequency interferences. These interferences could negatively affect the Passport from working properly and receiving the signal of the microchip. Common household appliances and electronic products should be located at least 61cm away from the location where the Passport will be installed. Typical household products to consider are microwaves, televisions, wireless telephones, computers, garage door openers and hand-held electronic devices such as remote controls or game stations.
Select Installation Location

NOTICE
The unit only operates properly while outside temperature is greater than -20.5C (-5F) and less than 55C (131 F). If operating from optional rechargeable lithium-ion battery, the battery and battery compartment cannot be exposed to temperatures below 0C (32F). Do not install in a location where the Passport Interior Frame, including the LCD screen and battery compartment, and the power adapter are exposed to damp or wet conditions or to water or outside elements, such as rain or snow. Do not use power adapter in temperatures below 0 C (32 F) or above 40 C (104 F). Power adapter for inside use only. To avoid tripping, always position the power cord out of the path of foot traffic. The Passport must be installed in a location where the LCD screen, battery compartment and power adapter are not exposed to outside elements such as rain or snow. The power adapter is for inside use only. It is recommended to install the Passport in a location where prolonged exposure to direct sunlight is not a factor. Passport operating temperature range is: -20.5 C to 55 C (-5 F to 131 F). Go to location where you plan to install the Passport. Place the Passport directly in front of door or desired installation location in the upright position. Make sure the Passport is vertical and not leaning so ap will operate properly. If using supplied power adapter, nd closest power outlet. Plug in adapter to power the pet door. The power adapter cord is 1.8 m in length. If power adapter cord will not reach closest outlet, you will need a power cord extension, or to use the optional Passport Rechargeable Battery (both sold separately) or nd an alternative location to install the Passport. Keep the Passport in front of the door or application in the upright, vertical position and proceed to Initial User Setup, Program Pet and Test microchip steps to continue to check for radio-frequency interferences and check the motion sensors.
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Initial User Setup

Note: If your pet does not have an embedded FDX-B microchip, a Passport Key is required for your pet to be programmed to and access the Passport Intelligent Pet Door (see the How the Passport Intelligent Pet Door System works section for more info). One Passport Key is included. Additional Passport Key accessories are available for multiple pet households (sold separately). The Passport can be programmed for up to 20 microchipped pets (or Passport Keys). Have your microchipped pet nearby before beginning the Initial User Setup steps. Programming is time sensitive with 30 seconds for the Passport to read and store the unique ID of your pets Passport Key. If you are programming multiple keys, it is important to note which key belongs to which pet. The Initial User Set Up and Programming Pet steps quickly get your Passport ready for you and your pet to use. These steps can be completed using the Passport control panel or the Passport Computer Application. To use the Computer Application, see Connect Passport to Computersection. To use the Passport control panel to begin setup, press the enter key on 5-Star Navigation and follow steps below: Select Language The Passport is factory-set to the English language. To change language: 1. Use up and down arrow keys to highlight desired language. 2. Press enter/select key or right arrow key on highlighted language to select. Select Time Format 1. The Passport clock can be set to 12-hour or 24-hour format. To select time format and set time: 2. Use up and down arrow keys to highlight desired time format. Press enter or right arrow key to select. 3. Press up or down arrow keys to set current hour. Press right arrow key to move to minute eld. 4. Press up or down arrow keys to set current minute. 5. If in 12-hour format, press right arrow key to move to AM/PM eld. Press up or down arrow key to toggle between AM/PM. 6. Press enter key to accept time. Select Date Format The date can be set to month/day or day/month format. To select date format and set date: 1. Use up and down arrow keys to highlight desired date format. Press enter or right arrow key to select. 2. Press up or down arrow keys to set month or set day. Press right arrow key to move to next eld. 3. Press up or down arrow keys to set day or set month. Then press right arrow key to move to year eld. 4. Press up or down arrow keys to set year. After setting last eld, you are ready to program your pets microchip to the pet door. Ensure your pets Passport Key is nearby before pressing enter to accept date and start programming key. Programming the microchip to the Passport is time sensitive.
Program Pet
Note: Only one pet/Passport Key at a time can be programmed. Any other microchip near the pet door will prevent proper programming. Also, when programming a key, do NOT hold it in your hand against LCD screen when you press enter key to accept date and start programming pet. This could prevent the Passport Key from programming properly. To program Pet: 1. After pressing the enter key to accept date, you will have 30 seconds to program your pets microchip to the Passport. The LCD screen will show a 30 second countdown. 2. Position your pets microchip 12 cm to 15 cm from center of main ap. Microchips are usually embedded on the back of the neck. Have your vet check the location of your pets microchip if you are having trouble getting it programmed. Patiently hold pet in this position and wait for it to program during the 30 second countdown. DO NOT HOLD MICROCHIP AGAINST FLAP. It is very important microchip is programmed at least 12 cm to 15 cm from ap so the Passport will consistently read the microchip. 3. When your pets microchip is successfully programmed, you will hear three beeps and the rename pet text screen will appear. Pet n (with n being the next available number) will be listed at the bottom of the screen. You can leave the pet name as default Pet n or you can rename the pet.
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Example: 4. To rename pet, use arrow keys on 5-Star Navigation to scroll through text entry screen to Clr. Press enter/select key on 5-Star Navigation to clear name. Use arrow keys to select letters on text screen to type pets name. Select the symbol on text screen to complete the new name. 5. A screen will display asking if you want to program additional pets. If you are programming an additional pet, ensure your pet is close by since you only have 30 seconds to program. Repeat for all pets you want programmed to use the Passport. If multiple pets have been programmed, you may want to keep a list of which pet is Pet 1, Pet 2, etc. if you did not rename pets. If your pets microchip is not successfully programmed, you will receive a failure message on the LCD screen. If the Passport does not program your pets microchip after a few tries, double check for household appliances, electronic devices , or any other microchips in the area that may be interfering and remove them from the location. Try to program your pets microchip again. If you continue to have issues, move the Passport to another location and follow the Program Pet steps once more. If the attempt to program your pet in the new location is unsuccessful, please contact our Customer Care Center for additional help. DO NOT PROCEED WITH INSTALLATION. Once you successfully complete the programming of your pets microchip to the Passport, the Pet Settings menu will display. All programmed pets will be listed at the bottom of the screen. You are now ready to proceed to Test MIcrochip.
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Test Microchip
Once your pets microchip has been programmed, it is important to test to make sure it is working properly and can be read by the Passport in your planned installation location. Testing should be done on both the interior and exterior side of the location for each programmed microchip.
Understanding Read Range

Prior to testing the microchip, it is important to understand the Read Range of the Passport. Read Range is the distance between the microchip and the Passport when it rst detects the microchip and triggers the ap system to unlock or operate as programmed for your pet. The Read Range can be up to 25 cm or it may be less depending on the location and application in which the Passport is installed. The mechanism which detects and reads the microchip is located within the interior pet door frame. Due to this, you may see slight differences between the Read Range on the inside and outside of the Passport. Note: To test the microchip, the Passport Door Operational Mode must be set to Smart Mode (which is default factory setting). Check to make sure the Passport is in Smart Mode (see Door Operational Modes section) prior to testing. Hold the Passport in the upright position, directly in front of interior side of door or installation application. It is VERY IMPORTANT the Passport is vertical and not leaning so the ap system will operate properly and not jam.
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READ RANGE
INSIDE OUTSIDE
Main Flap with Reader
Stand to side of Passport out of view of interior motion sensor. Do not stand in front of Passport or this could cause the motion sensor to not operate properly. To Test Microchip: 1. While standing to side, have your pet enter the read range area and approach the ap until the Passport reads the microchip and ap unlocks. Push through ap with your hand to check Passport ap unlocked on interior side. 2. After testing from interior side, go to exterior side of your installation location. Position the Passport where exterior frame is facing out as it would be if installed. 3. Again, stand to side of Passport. Repeat having your pet move toward the Passport to test if the door is reading the microchip. Make sure to push through ap with your hand to check ap unlocked on exterior side. 4. If you have multiple pets, repeat this test for each pet. To Test Passport Key: 1. While standing to side, wave your hand back and forth in front of motion sensor to activate. Next, hold your pets programmed Passport Key 25 cm to 30 cm away from ap and parallel to ap. Slowly move toward ap until the Passport reads Passport Key and ap system unlocks. Push through ap with your hand to check Passport ap unlocked on interior side. 2. After testing from interior side, go to exterior side of your installation location. Turn Passport around where exterior frame is facing you.
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3. Again, stand to side of Passport. Repeat waving your hand back and forth in front of motion sensor to activate and test if the Passport is reading the Passport Key. Make sure to push through ap with your hand to check ap unlocked on exterior side. 4. If you have multiple pets, repeat this test for each programmed Passport Key. If you have multiple pets, repeat this test for each pet.If the Passport does not read your pets programmed Passport Key after several testing attempts, you may need to relearn the key (see Relearn Pet). Make sure you relearn the Passport Key at 12 cm to 15 cm from the ap then test the key again. If the Passport will still not read the key/microchip, move to another location and follow key testing steps once more. If the To Test steps continue to be unsuccessful, contact our Customer Care Centre for additional help. DO NOT PROCEED WITH INSTALLATION. If the Passport is reading your pets programmed Passport Key/microchip and ALL steps under Prepare, Setup and Test were successful, you can proceed with preparing your pets Passport Key, if applicable, and installation. IF ANY STEPS UNDER PREPARE, SETUP and TEST WERE UNSUCCESSFUL, DO NOT PROCEED WITH INSTALLATION. Contact our Customer Care Centre for assistance.
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Prepare Passport Key

Attach the Passport Key to your pets collar using the included split key rings. For best results, attach the Passport Key to the front of your pets collar. The Passport Key should hang under your pets neck and parallel to the ap so the Passport can properly read the key.
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INSTALLATION
Checklist Before Installation
Before installing the Passport Intelligent Pet Door, it is important to consider the following:
* Clock battery is installed. * If using the power adapter, you have located a power outlet in planned location on inside of home where power adapter can plug in. If not, * Planned location has been checked for possible radio-frequency interference by ensuring all common household appliances and electronic
devices are at least 60 cm away.
you have a power cord extension to reach the outlet or are using the optional Passport Rechargeable Battery instead (sold separately) as the power source.
* Power adapter and motion sensor wires have been disconnected or if using optional Passport Rechargeable Battery, it has been removed. * Initial User Setup steps to set the language, time and date have been completed. * Each pet to use the Passport has been successfully programmed to the pet door. * Each Passport Key/microchipped pet has been tested in the installation location on both interior and exterior side and the Passport can read

each key/microchip.
* If installing in a door, will any components of the Passport Intelligent Pet Door be obstructed by the door opening and closing? * If installing in a wall, do you have a Passport Wall Entry Kit? The Passport ts doors or applications 2.5 cm to 5 cm thick. Wall installations

and thicker applications 9.5 cm up to 30 cm require the Passport Wall Entry Kit (sold separately, see Replacement Parts and Accessories.
* If installing in a wall, are there any objects (such as doors, shrubs, heat pump, etc.) that could obstruct the Passport once installed? * If installing in a wall, have you checked for electrical and plumbing xtures in the wall where you plan to install the Passport .
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Tools Needed
Hammer Jig or Keyhole Saw* Phillips Screwdriver Slotted Screwdriver Drill 13 mm () Drill Bit Level Tape Measure Masking or Painters Tape Duct Tape String Pencil Safety Equipment Optional: Silicone Adhesive
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* With appropriate blade type and length; example, a metal door would require a blade for metal.
STEP 1
INSTALLATION IN A NON-GLASS DOOR
1A
Determine Pet Door Location
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1B
Note: Disconnect power adapter from Passport (or remove optional rechargeable battery if using) and disconnect the motion sensor wire from exterior frame prior to installation.
NOTICE
Read this entire guide prior to cutting or modifying an opening in your door or wall. Do not proceed with cut-out or installation until your Passport is assembled, powered up, programmed for your pet, and all steps under Prepare, Setup and Test have been completed. If homeowners door or other application is not level, the pet door must be installed level to swing properly.
Measure and mark your pets belly height on the interior side of door. Draw a level line at your pets belly height (Fig. 1A). Determine location for the pet door. Draw a vertical center line through the belly height line using a level (Fig. 1B).
Helpful Tip: Mark belly height and vertical center line lightly with a pencil or on a piece of tape so marks can easily be erased or removed.
STEP 2
2C
Preparing Door
Match the marked lines on the door with the belly and center lines on the template. Tape the template in place and carefully trace template. Make sure to trace underneath tape and connect the corners. Remove the template and any excess tape from the door (Fig. 2A).
NOTICE
When applying cutting template there should be a minimum of 8 cm between the bottom and sides of the door and the outer edge of the cutting template to maintain the structural integrity of the door.
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STEP 3
Cut Pet Door Opening
3A
Drill 13 mm () holes in inside corners and center of top angle of drawn template (Fig. 3A). Helpful Tip: Use both hands to hold drill steady and straight at a 90 angle. Helpful Tip: Before cutting pet door opening, apply painters or masking tape on jigsaw blade guide and along outer edges of drawn template to help protect door surface from marks and scratches during cutting.
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Beginning in one of the holes just drilled, cut along the drawn template lines. After cutting out the opening, you may need to recut to square the opening. This is necessary for the pet door frame to t correctly (Fig. 3B). Helpful Tip: Use proper saw blade length and type according to door thickness and material (for example a wood blade for a wood door and a metal blade for a metal door). Cut slowly using both hands to hold the saw steady and straight at a 90 angle. This will prevent the blade from cutting unevenly between interior and exterior sides of the door. Helpful Tip: If cut piece does not fall out, check other side of door to make sure it has been cut.
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3B
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NOTICE
Make sure there is nothing on the other side of the door where you will be drilling the holes or cutting the opening.
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STEP 4
Install Pet Door
Before putting away your jigsaw, place interior frame (frame with ap) inside the cut-out on the interior side of the door to check the t. Then place the exterior frame into the exterior of the cut-out to check the t. If the frames do not easily t inside the opening, you may need to recut opening before proceeding with installation.
4A
Measure the thickest part (T) of cut-out. Note this measurement (Fig. 4A). Before installing pet door, you need to determine which screw length is needed for your installation. Depending on your door thickness, the screws may need to be trimmed with a hacksaw or screw cutter. If the screws are too long, the nishing plugs will not t. Use the Screw Selection Guide (Chart 1) to select which screw to use and if it needs to be trimmed (Fig. 4B). Screw Selection Guide
Screw Length Cut-Out Thickness (T) Trimming Instructions
88mm screw
4mm - 25mm 25mm - 38mm
Trim screw to door thickness (T) + 56 mm (Fig. 4B). No trimming needed. No trimming needed.
4B
T +2 3
(56mm)
100mm screw
"
38mm - 51mm
Helpful Tip: Remove pencil marks and make sure surface is free of debris and shavings before installing frames. Apply duct tape along top interior and exterior edge of cut-out. Leave approximately 5 cm uncovered on each side and make sure no excess tape will show outside the frame. This is to cover raw edge of cut-out to keep it from pinching or cutting motion sensor wire (Fig. 4C).
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Place exterior frame into cut-out from the exterior of the door (Fig. 4D).
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4C
4D
Align exterior frame ush with bottom of cut-out (Fig. 4E). Helpful Tip: Have assistant hold exterior frame in place while installing interior frame. Plug motion sensor wire from interior frame into connector on the exterior frame (Fig. 4F).
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Without pinching the wire, guide excess wire into space between top edge of door cut-out and tunnel on exterior frame. Align interior frame into cut-out. View both sides of door to ensure the exterior and interior telescoping tunnels are aligned (Fig. 4G).
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4F
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4E
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4G
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Helpful Tip: You should be able to see clearly through all screw holes when your door is aligned properly.
STEP 5
Insert Screws And Plugs
5A
Insert mounting screws through interior frame screw holes. Be sure to insert screws into screw holes inside battery compartment. Check to make sure pet door t is correct and frame is aligned ush. Tighten screws (Fig. 5A).
NOTICE
Use a manual screwdriver to tighten screws. Do not over-tighten. Over-tightening can strip the screws or warp the pet door frame. Note: Small Passport has 4 screw holes and Medium has 6 screw holes. Insert nishing plugs into screw holes of interior and exterior frames. Align at edge of plugs with outer edges of frame. Plugs will only t into frame in one direction (Fig. 5B).
5B
Optional: Apply Silicone adhesive around exterior frame and in between tunnels, where tunnels meet, for improved weather resistance. Plug power adapter into connector on underside of interior frame (Fig. 5C). Route power adapter wire through wire guides in desired direction towards nearest power outlet (Fig. 5D).
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5D
5C
WARNING
To avoid tripping, always position the power cord out of the path of foot trafc.
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CAUTION
Do not allow your pet to chew on the power cord.
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NOTICE
Only use designated power adapter with the product. Do not use power adapter in temperatures below 0 C or above 40 C. Power adapter for inside use only.
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STEP 6
Train Pet
6A
CAUTION
During pet training while pet door is in Open Mode, make sure to GENTLY lower flap onto pets back. Also avoid possible injury by making sure your pet is entirely through the pet door opening, including paws and tail, before completely releasing flap. Note: The Passport is designed with an electric motor to release and unlock the ap system when a microchip is detected. Do not allow your pet to run or charge through the Passport. Due to variable radio-frequency interferences and the location where your Passport is installed, it could take several seconds for the microchip to be read and the ap system to unlock. To train your pet, set the Passport to Open Mode (see Door Operational Modes). Lift or tape main ap and interior U-ap open using string to help your pet become familiar with the pet door opening. MAKE SURE TAPED FLAP IS SECURE AND WILL NOT FALL DURING TRAINING. Try to encourage your pet to come through the pet door. DO NOT FORCE your pet through the door or they may become frightened. If your pet is timid, it might be helpful to lock the exterior U-ap so it does not move and scare your pet. To lock exterior U-ap, make sure interior U-ap and main ap are securely taped open while in Open Mode. Next, change Door Operational Mode to Locked Mode (see Door Operational Modes). This will lock the exterior U-ap in place. Please be aware you may receive the Flap Held Open error message on the LCD screen. This message will go away once you lower the aps after your pet is trained. Establish a motive for your pet to use the Passport. A good motivator is usually food. First feed your pet close to pet door on inside. Once your pet is comfortable approaching the door, move food to outside to try to get your pet to go through the pet door. After your pet has used the pet door a few times, lower aps and change door back to Open Mode. Hold aps open and try to get your pet to go through door while gently lowering aps so they can touch your pets back. This will help your pet become familiar with the aps. Encourage your pet to push through the aps on their own (Fig. 6A). Once your pet is comfortable entering and exiting through the closed aps in Open Mode, change the Passport Door Operational Mode to Smart Mode to operate with your pets microchip. Walk your pet to the Passport until the microchip is detected and the ap system unlocks. Encourage your pet to push through the aps to the other side. Repeat training your pet to walk to the Passport and push through to the other side until they do it on their own. It is recommended NOT to use any other pet access modes (In-Only, Out-Only or Timer) until your pet is completely comfortable using the Passport in In/Out Mode (see Master Access Modes and Pet Access Mode). Most pets will learn to use the Passport with a few short training sessions. However, some pets can take a little longer to become comfortable and more condent with the Passport. The most important rule is to be patient with your pet. Let your pet work out for itself that it can go through the pet door. With a little patience and training, you and your pet will soon enjoy the freedom your new pet door provides. Helpful Tip: Try treats or toys to encourage your pet to go through the pet door and become comfortable using it.
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INSTALLATION IN A WALL
Passport Wall Entry Kits are available for wall installations or installation in thicker applications (9.5 cm to 30 cm thick). The Wall Entry Kit frames out the wall cut-out, giving your door installation a clean, smooth, nished look. You may purchase a Passport Wall Entry Kit by visiting our website at www.petsafe.net or calling the Customer Care Centre.
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INSTALLATION IN GLASS
Only the small variant of the Passport door (sku #PPA19-14766) can be installed in glass. Glass installation of the Passport requires a glass adapter which is available for purchase by calling the Customer Care Centre. The glass adapter comes with a separate circular cutting template to use specically for glass installation. Note: When installing the Passport door in glass, the structural integrity of the glass should be considered. It is recommended to install the door in glass that is at least 4 mm thick, and the glass pane should be no wider than 920 mm. It is not possible to cut holes in toughened glass or double glazed units except at the time of manufacture. Please consult a glazier. .
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PROGRAMMING PASSPORT
The default factory settings programmed for your Passport can be customised to work for you and your pet(s). Programming the Passport can be done by using the door control panel or the Passport Computer Application. To use the Computer Application, please see Connecting Passport to Computer.
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MAIN MENU
This is the default screen on the Passport. Also if navigating a lower level menu, the screen will time out and return to Main Menu if there is no activity after two minutes. After ve minutes of no activity, the LCD screen will go to sleep (like a cell phone or computer). To wake the LCD screen and return to Main Menu, push any key on the 5-Star Navigation. Setup: Allows you to change door settings for the Passport including door operational mode, keypad lock, volume, date/time, low battery mode and language. Also allows changes to pet settings including pet access mode, re-latch time, in-tone/out-tone, adding a pet, removing a pet, renaming a pet and relearning a pet. Pet n: Displays a list of all pets successfully programmed to the Passport (with n being the pet number assigned when programmed if pet is not renamed) along with each pets location when last accessing the Passport while in Smart Mode. When pet is selected, lists the history of last 4 dates and times the pet accessed the Passport while operating in Smart Mode.
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DOOR SETTINGS
The Door Settings screen allows you to customise the door operation and settings of the Passport Intelligent Pet Door. To open the Door Settings menu, from the Main Menu select Setup> Door Settings. The Door Settings screen displays the following options: Door: Allows pet door operational mode to be changed with three mode options: Smart Mode (default factory setting), Open or Locked. Lock Keypad: Allows the 5-Star Navigation to be disabled by setting a 4 digit PIN number. Volume: Turns the volume on or off for the audible beeps and sounds (such as In-Tone and Out-Tone). Default factory setting for volume is On. Date/Time: Sets the date and time used by the Passport. Low Battery Mode: When powered by Passport Rechargeable Battery, allows the door ap to be set to the Open or Locked position when battery runs low and door shuts down with an optional audible beep. Default factory setting is Off for beep and Locked for ap shut down position. Language: Allows the current language to be changed. Default factory setting for language is English.
Door Operational Modes

The Passport has three operational modes: Smart Mode, Open and Locked. Smart Mode: Allows any pet with a programmed microchip or Passport Key to access the Passport as programmed for that specic pet. This is the default factory setting. Open: Allows the Passport ap system to remain unlocked so any pet or animal can enter or exit, even pets NOT programmed. The Passport will function like a traditional pet door in this mode. Access Modes, In-Tone, Out-Tone, Pet Location, Pet Tracking are disabled in Open Mode. Locked: Shuts and locks the Passport ap system so no pet can enter or exit, even if programmed to the door.
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Change Door Operational Mode:

1. From the Main Menu, select Setup > Door Settings then select Door. 2. Use right arrow key to scroll through options to select Smart Mode, Open or Locked. Press left arrow/back key to return to Main Menu.
Lock Keypad
The Lock Keypad setting allows the 5-Star Navigation buttons to be disabled by setting a 4-digit PIN number. This is helpful to prevent a child from changing the door or pet settings.
To Lock Keypad:
1. From Main Menu, select Setup > Door Settings. Use down arrow key to highlight Lock Keypad and right arrow to select. 2. Use up and down arrow keys to select your 4-digit PIN number. Use right and left arrow keys to move between the elds. 3. Once last digit is selected, press enter key to accept. The LCD screen will display Keypad Locked. You may want to write down your PIN number and store it in a secret place for safe keeping.
Unlock Keypad:
1. Press any button on the 5-Star Navigation and the Unlock Keypad screen will appear. 2. Use up and down arrow keys to enter 4-digit PIN number. Use right and left arrow keys to move between the elds. 3. Press enter key to accept and unlock 5-Star Navigation buttons. If incorrect PIN number is entered, the keypad will remain locked. If you cannot remember your PIN number, contact our Customer Care Centre.
Volume Control
The Passport has several optional audible alerts such as Low Battery Mode, In-Tone and Out-Tone. The Volume for these audible alerts can be turned off or on. The default factory setting for Volume is On.
Change Volume:
1. From Main Menu select Setup > Door Settings. Use down arrow key to highlight Volume. 2. Use right arrow key to turn volume off or on. Press left arrow/back key to return to Main Menu.
Date and Time

During the Initial User Setup steps, the Date and Time format and current date and time should be set. The Date and Time may need to be changed if you move to a different time zone or country or during Daylight Saving Time.
Change Date and Time:

1. From Main Menu select Setup > Door Settings use down arrow key to highlight Date/Time. Press right arrow key to select. 2. Use down arrow key to highlight which setting to change. Use right arrow key to change the setting. When setting Time or Date, use right and left arrow keys to move between the elds and press enter key to accept once last eld is set.
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Low Battery Mode

When powered by the rechargeable battery, the Passport enters Low Battery Mode before the battery becomes too low to properly operate the ap. An alert will appear on the LCD screen when the Passport enters Low Battery Mode. In Low Battery Mode, the Passport ap shutdown position can be set to either Open or Locked. Also an optional audible beep can be set to notify you when the battery is low. The factory settings for Low Battery Mode are Locked for the ap shutdown position and Off for the audible beep.
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Change Low Battery Mode:

1. From Main Menu select Setup > Door Settings. Use down arrow key to highlight Low Battery Mode. Press right arrow key to select. 2. Use down arrow key to highlight which setting to change. Use right arrow key to change the setting. Press left arrow/back key to return to Main Menu.
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Language
The Passport default language setting is English. The Language screen allows the language of the Passport to be changed.
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Change Language:
1. From Main Menu select Setup > Door Settings. Use down arrow key to highlight Language and right arrow key to select. 2. Use up and down arrow keys to highlight desired language. Press right arrow key to change language. Press left arrow/back key to return to Main Menu.
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PET SETTINGS
The Passport allows you to set the same access option and settings for all pets with the Master Access option or to set access and custom settings by individual pet within the Pet Settings menu. To open the Pet Settings menu, from the Main Menu select Setup> Pet Settings. The Pet Settings screen displays the following options: Master Access: Easily allows the same pet access mode and pet settings to be set for all pets. This is the default factory pet setting for all pets when rst programmed to the Passport. Add Pet: Allows additional pets to be programmed to the Passport. Up to 20 pets can be programmed. Pet n (or Pet Name): Where Pet ns (or Pet Name) individual access and pet settings can be changed. All pets that have been successfully programmed to the Passport will show under Pet Settings menu below Add Pet.
Master Access
With Master Access, you can easily set the same access option and settings for all pets programmed to the Passport without the need to individually program by pet. Master Access is the default access setting when pets are rst programmed to the Passport. Door Operational Mode must be set to Smart Mode for Master Access setting to work (see Door Operational Modes). To open the Master Access menu from Main Menu select Setup > Pet Settings > Master Access. Under the Master Access menu you will nd the following options: Mode: Access mode for any pet set to Master Access. There are four access modes: In/Out (which is default factory setting), In-Only, OutOnly and Timer. Re-latch Time: Amount of time the Passport multi-point locking U-ap system takes to re-latch and lock once a microchip is no longer detected for any pet set to Master Access. In-Tone: Optional audible tone that sounds when any pet set to Master Access comes in. Default factory setting is Off with 10 sound options
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Out-Tone: Optional audible tone that sounds when any pet set to Master Access goes out. Default factory setting is Off with 10 sound options available.
Master Access Modes

There are 4 Master Access Modes: In/Out, In-Only, Out-Only and Timer. In/Out: The default access mode and allows any programmed pet to enter or exit as they please. In-Only Mode: Allows programmed pet(s) to enter through the Passport but pet(s) cannot exit. This is useful if you need to take your pet(s) to the vet or if you want to keep your pet(s) in at night. Out-Only Mode: Allows programmed pet(s) to exit through the Passport but pet(s) cannot enter. Timer Mode: Allows the other access modes (In/Out, In-Only, Out-Only) to be programmed at specic times of day for pet(s). Four programmable time slots available with a minimum of two programmed times required.
To Change Master Access Mode:

1. 1. To change the Master Access Mode, from Main Menu select Setup > Pet Settings > Master Access. Use right arrow key to select. Mode will be displayed at top of Master Access Menu. 2. 2. Use right arrow key to scroll through and select desired mode option (In/Out, In-Only, Out-Only or Timer). Press left arrow/back key to return to Main Menu. Note: If Timer Mode is selected, Access Times must be set with a minimum of two programmed times required (see Timer Mode).
Timer Mode (Master Access)

Timer mode under Master Access Mode allows you to easily set the Passport to one of the other access options (In/Out, In-Only, or OutOnly) at specic times of day for all programmed pets. This is useful if you want your pets to have a certain access during a specic time period (for example at night). There are four programmable time slots available with a minimum of two programmed times required. The two times are required to prevent your pet from accidentally being locked out or in.
Setting Timer Mode:

1. From Main Menu select Setup > Pet Settings > Master Access > Mode. 2. Press right arrow key to scroll to Timer option to select. 3. Once Timer Mode has been selected, Access Time will appear at bottom of Master Access Menu list. Use down arrow key to highlight Access Time then right arrow key to select. 4. The Access Time screen will list four available time slots. Press right arrow key to select rst time slot. 5. The rst line listed on Access Time menu is to select the pet access mode. Use right arrow key to scroll through and select desired pet access mode: In/Out, In-Only or Out-Only. 6. Use down arrow key to highlight Time. Press right arrow key to enter specic time for your pet(s) to have type of access you just selected in step 5. After you use arrow keys to enter desired time, press enter key to accept. Press left arrow/back key to return to Access Time menu screen. 7. Use down arrow key to highlight second time slot. Press right arrow key to select. Repeat steps 5 & 6 to select pet access mode and scheduled time for the access. Repeat steps for as many times as you want to schedule. Remember a minimum of 2 programmed times are required but up to 4 time slots are available. After you select and enter desired access options and scheduled times, review the Access Time menu screen to make sure what you entered is correct. If 2 time slots have NOT been programmed, you will receive an error screen. The Master Access Mode will then default back to In/Out Mode.
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Timer Mode Example: It might be helpful to think of Timer Mode in the form of a 24 hour or clock timeline. If you want your pet(s) to have full access during the daytime (for example, from 7 am in the morning until the late evening) but want your pet(s) to be indoors at night (for example, starting at 7 pm), you would want to set the access mode to In/Out at 7 am and then the access mode to In-Only at 7 pm.
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12 am In Only In/Out
7 am
12 pm
7 pm
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Example:
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After using Timer Mode to program the example listed, the Access Time menu screen would display:
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To Remove Timer Mode Access Time:

1. From Main Menu select Setup > Pet Settings > Master Access > Mode. 2. Press right arrow key to scroll to Timer option to select. 3. Once Timer has been selected, Access Time will appear at bottom of Master Access Menu list. Use down arrow key to highlight Access Time then right arrow key to select. 4. Use up and down arrow keys to highlight which Access Time slot you wish to remove. Press right arrow key to select. 5. Use down arrow key to highlight Remove and right arrow key to select. The time slot on the Access Time Menu should now be removed. Remember you must have a minimum of two programmed Access Times for Timer Mode to work. Note: Timer Mode can be disabled by setting a different Master Access Mode, while keeping the programmed Timer Mode Settings. This might be useful if you want to use Timer Mode during the week and a different Master Access Mode on the weekend.
Re-latch Time (Master Access)

The Re-latch Time is the amount of time it takes the pet door ap to re-lock after the microchip is no longer detected. Under Master Access the same Re-latch Time is easily set for all pets. The factory default Re-latch Time is set to 2 seconds but can be changed from 1 second to 60 seconds. A longer Re-latch Time may be needed if you have older or slower pets.
To Change Re-latch Time:

1. From Main Menu select Setup > Pet Settings > Master Access. Use right arrow key to select. 2. Use down arrow key to highlight Relatch Time then use right arrow key to scroll through to nd desired Re-latch Time. Press left arrow/back key to return to Main Menu.
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In-Tone & Out-Tone (Master Access)

Optional audible alerts can easily be set for all programmed pets to let you know when they enter or exit with the In-Tone and Out-Tone settings. The default factory setting for both In-Tone and Out-Tone is off, but these can easily be changed to one of 10 audible tones. Note: Door Operational Mode must be set to Smart Mode for In-Tone and Out-Tone to work.
To Change In-Tone Or Out-Tone:

1. From Main Menu select Setup > Pet Settings > Master Access. Use right arrow key to select. 2. Use down arrow key to highlight In-Tone or Out-Tone (whichever one you want to change). Use right arrow key to scroll through the ten options to select desired audible tone (each tone will play when selected) or to turn tone off. Press left arrow/back key to return to Main Menu.
Add Pet
The Passport Intelligent Pet Door allows up to 20 pets to be programmed. Adding a pets Passport Key is time sensitive. You will have 30 seconds to add a pet to the system so make sure pet is nearby before adding pet. Note: Only one pet/Passport Key at a time can be programmed. Any other Passport Key accessories or microchipped pet near the pet door will prevent proper programming. Also, when programming a key, do NOT hold the Passport Key in your hand against the LCD screen when you select Add Pet. This could prevent the Passport Key from programming properly.
Example:
To Add Pet:
1. Go to Main Menu > Setup > Pet Settings > Add Pet. 2. Position your pets microchip 12 cm to 15 cm from center of main ap. Microchips are usually embedded on the back of the neck. Have your vet check the location of your pets microchip if you are having trouble getting it programmed. Patiently hold pet in this position and wait for it to program during the 30 second countdown. DO NOT HOLD MICROCHIP AGAINST FLAP. It is very important microchip is programmed at least 12 cm to 15 cm from ap so the Passport will consistently read the microchip. 3. When your pets microchip is successfully programmed, you will hear three beeps and the rename pet text screen will appear. Pet n (with n being the next available number) will be listed at the bottom of the screen. You can leave the pet name as default Pet n or you can rename the pet. 4. To rename pet, use arrow keys on 5-Star Navigation to scroll through text entry screen to Clr. Press enter/select key on 5-Star Navigation to clear name. Use arrow keys to select letters on the text screen to type pets name. Select the symbol on text screen to complete the new name. Repeat these steps for each pet you want to add to the Passport.
Individual Pet Settings

The individual pet settings allow you to customise settings and access to the Passport It is very useful if you have multiple pets which need different access options or settings (for example the cat needs different access than the dog). The default individual pet setting is Master Access until changed. Also if you have a different setting programmed for an individual pet, it overrides the Master Access settings for that specic pet. Door Operational Mode must be set to Smart Mode for the individual pet settings to work (see Door Operational Modes). To change access and settings for a specic pet, from Main Menu select Setup > Pet Settings. Use down arrow key to highlight desired pet, then press right arrow key to select. Under each individual pet menu you will nd the following options: Pet Access: Menu where you can change the Access Mode, Re-latch time, In-tone and Out-tone for an individual pet. Rename Pet: Allows the default Pet n (where n is the next available number) name assigned by the Passport to be changed to actual pet name or allows name to be changed.
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Relearn Pet: Allows Passport to keep a pets programmed settings if for some reason the pet has to be re-programmed (for example, if replacing the pets Passport Key). Remove Pet: Allows a pet who is programmed to the Passport to be deleted with all programmed settings removed.
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Pet Access (Individual Pet)

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Under each individual pet, the Pet Access menu allows the Access Mode, Re-latch Time, In-Tone and Out-Tone to be changed for that specic pet. To open the Pet Access menu, from Main Menu select Setup > Pet Settings > Pet n (or name of pet) > Pet Access. Press right arrow key to select. Under the Pet Access menu are the following options: Mode: Access mode set for the individual pet which overrides the Master Access Mode. There are ve modes: Master (which is the default factory setting), In/Out, In-Only, Out-Only and Timer. Re-latch Time: Default re-latch time is 2 seconds but can be changed from 1 second to 60 seconds for each pet and is useful if you have an older or slower pet. If Master Mode is selected as the individual pet access mode, then the individual re-latch time cannot be adjusted. In-Tone: Default is off but 10 tone options available. If Master mode is selected as the individual pet access mode, then the individual in-tone cannot be adjusted. Out-Tone: Default is off but 10 tone options available. If Master mode is selected as the individual pet access mode, then the individual out-tone cannot be adjusted.
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Pet Access Mode (Individual Pet)

The Access Mode can be programmed for each individual pet. This allows you to customise access based on each of your pets needs. The Access Mode options available are: Master: Under each individual pet, when Master mode is selected, the pet will be programmed to all settings under Master Access including Access Mode, Re-latch Time, In-Tone and Out-Tone. Master is factory default individual Pet Access Mode. In/Out: Allows a programmed pet to enter and exit the Passport as they please. In Only: Allows a programmed pet to enter but not exit the Passport. Out-Only: Allows a programmed pet to exit but not enter the Passport. Timer: Allows the other pet access modes (In/Out, In-Only, Out-Only) to be programmed at specic times of day by pet. Four programmable time slots available with a minimum of two programmed times required.
To Change Pet Access Mode:

1. From Main Menu select Setup > Pet Settings > Pet n (or name of Pet) > Pet Access. Use right arrow to select. 2. Use right arrow key to scroll through Pet Access Modes to select desired mode: Master, In/Out, In-Only,Out-Only or Timer. Press left arrow/back key to return to Main Menu. Note: If Master Mode is selected, all other setting options under the Pets menu will not show on the screen because they cannot be changed. These settings for the pet will default to the ones under Master Access (see Master Access). If Timer Mode is selected, Access Times must be set with a minimum of two programmed times required (see Timer Mode).
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Timer Mode (Individual Pet)

Timer mode under each pet allows you to set the Passport to one of the other access options (In/Out, In-Only, or Out-Only) for that specic pet at specic times of the day. This is useful if you want a certain pet to have a different access than other pets during a specic time period (for example at night). There are four programmable time slots available for each pet with a minimum of two programmed times required. The two times are required to prevent your pet from accidentally being locked out or in.
Setting Timer Mode:

1. From Main Menu select Setup > Per Settings > Pet n (or pets name) > Mode. 2. Press right arrow key to scroll to Timer option to select. 3. Once Timer Mode has been selected, Access Time will appear at the bottom of the Pet n Menu list. Use down arrow key to highlight Access Time then right arrow key to select. 4. The Access Time screen will list four available time slots. Press right arrow key to select rst time slot. 5. The rst line listed on Access Time menu is to select the pet access mode. Use right arrow key to scroll through and select desired pet access mode: In/Out, In-Only or Out-Only. 6. Use down arrow key to highlight Time. Press right arrow key to enter specic time for your pet to have type of access you just selected in Step 5. After you use arrow keys to enter desired time, press enter key to accept. Press left arrow/back key to return to Access Time menu screen. 7. Use down arrow key to highlight second time slot. Press right arrow key to select. Repeat Steps 5 & 6 to select pet access mode and schedule time for the access. Repeat steps for as many times as you want to schedule. Remember a minimum of 2 programmed times are required but up to 4 time slots are available. After you select and enter desired access options and scheduled times, review the Access Time menu screen to make sure what you entered is correct. If 2 time slots have NOT been programmed, you will receive an error screen. The Pet Access Mode will then default back to In/Out Mode.
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Timer Mode Example: It might be helpful to think of Timer Mode in the form of a 24 hour or clock timeline. If you want your pet to have full access during the daytime (for example, from 7 am in the morning until the late evening) but want your pet indoors at night (for example, starting at 7 pm), you would want to set that specic pets access mode to In/ Out at 7 am and to In-Only access mode at 7 pm.
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12 am In Only In/Out
7 am
12 pm
7 pm
1 1 pm
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Example: After using Timer Mode to program the example listed, this is what the Access Time menu screen would display:
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To Remove Timer Mode Access Time:

1. From Main Menu select > Setup > Pet Settings > Pet n > Pet Access > Mode. 2. Press right arrow key to scroll to Timer option to select. 3. Once Timer has been selected, Access Time will appear at bottom of Pet n menu list. Use down arrow key to highlight Access Time then right arrow key to select. 4. Use up and down arrow keys to highlight which Access Time slot you wish to remove. Press right arrow key to select. 5. Use down arrow key to highlight Remove and right arrow key to select. The time slot on the Access Time Menu should now be removed. Please remember you must have a minimum of two programmed Access Times entered for Timer Mode to work. Note: Timer Mode can be disabled by setting a different Pet Access Mode, while keeping the programmed Timer Mode settings. This might be useful if you want to use Timer Mode during the week for a specic pet and a different Pet Access Mode on the weekend.
Re-latch Time (Individual Pet)

The Re-latch Time is the amount of time it takes the pet door ap to re-lock after the microchip is no longer detected. The factory default Re-latch Time is set to 2 seconds but can be changed from 1 second to 60 seconds for each pet. This is especially useful if you have an older or slower pet who may need more time than other pets to go through the ap before it re-locks. Note: The Re-latch Time can only be changed by pet if the individual pet access mode is NOT set to Master.
To Change Re-latch Time:

1. From Main Menu select Setup > Pet Settings > Pet n (or pet name). Use right arrow key to select. 2. Press down arrow key to highlight Relatch Time then use right arrow key to scroll through to nd desired Re-latch Time. Press left arrow/back key to return to Main Menu.
In-Tone & Out-Tone (Individual Pet)

Optional audible alerts can also be set by pet to let you know when a pet enters or exits with the In-Tone and Out-Tone settings. The default factory setting for both In-Tone and Out-Tone is Off, but these can easily be changed to one of 10 audible tones. This is helpful if you want to know when a specic pet comes in or goes out using the Passport.
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Note: In-Tone and Out-Tone can only be changed by pet if the individual pet access mode is NOT set to Master. Door Operational Mode must be set to Smart Mode for In-Tone and Out-Tone to work (see Door Operational Modes).
To Change In-Tone or Out-Tone:

1. From Main Menu select Setup > Pet Settings > Pet n (or pet name). Use right arrow key to select. 2. Use down arrow key to highlight In-Tone or Out-Tone (whichever one you want to change). Use right arrow key to scroll through the ten options to select desired audible tone (each tone will play when selected) or to turn tone off. Press left arrow/back key to return to Main Menu.
Rename Pet
The default Pet n (where n is the next available number) name assigned by the Passport can be changed to the actual pets name or the current name can be changed to a different name at any time.
To Rename Pet:
1. From Main Menu select Setup > Pet Settings > Pet n (or pet name) > Rename Pet. Press right arrow key to select. 2. The rename pet text screen will appear. Use arrow keys on 5-Star Navigation to scroll through the text entry screen to Clr. Press enter key on 5-Star Navigation to clear name. Use arrow keys to select letters on text screen to type pets name. Select the symbol on text screen to complete the new name.
Relearn Pet
If for some reason a pet has to be re-programmed (for example, if replacing a pets Passport Key or having a pet microchipped), Relearn Pet allows the Passport to relearn the pet while keeping the pets programmed settings. Before proceeding, make sure your pets Passport Key is nearby since relearning pet is time sensitive with 30 seconds for the pet to be relearned. Note: Any other microchipped pet or Passport Key accessories near the pet door will prevent proper programming. Also, when programming a key, do NOT hold the Passport Key in your hand against LCD screen when you select Relearn Pet. This could prevent the Passport Key from programming properly.
To Relearn Pet:
1. From Main Menu select Setup > Pet Settings > Pet n (or pet name) > Relearn Pet. 2. Position your pets microchip 12 cm to 15 cm away from center of main ap. Patiently hold pet in this position and wait for it to program during 30 second countdown. DO NOT HOLD MICROCHIP AGAINST FLAP. It is very important microchip is programmed at least 12 cm to 15 cm from ap so the Passport will consistently read the microchip. When pet is successfully relearned, you will hear 3 beeps and LCD screen will return to Pet n menu. Press left arrow/back key to return to Main Menu.
Remove Pet
Removing Pet allows a pet to be deleted from the Passport with all programmed settings removed. Removing a pet cannot be undone. Please make sure you want to remove a pet before completing these steps.
To Remove Pet:
1. From Main Menu select Setup > Pet Settings > Pet n > Remove Pet. 2. A conrmation screen will appear. Use up arrow key to highlight Yes and press right arrow key to remove pet.
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PET TRACKING
To easily know if your pet is in or out, the Passport Main Menu screen shows at-a-glance the current location of each pet programmed to the pet door. Also you can view your pets history to see the last four dates and times your pet used the Passport and whether your pet came in or went out. Pet Tracking only works when the Door Operational Mode is in Smart Mode and your pet programmed. Note: Location is based on last time pet used the Passport microchip was detected. The location displayed may not be correct if a pet is let out or in using a different opening other than the Passport.
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To View Pet Location

From Main Menu the list of pets programmed to the Passport displays. Use down arrow key to nd the pet you wish to view. The pets current location of In or Out is listed next to the pet name.
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To View Pet History

From Main Menu use down arrow key to find pet you wish to view. Highlight name and press right arrow key to select. The last 4 dates and times your pet used the pet door, along with the locations, are displayed.
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Indicator Light
PASSPORT INDICATOR LIGHT
Light Color Green Light Function Single blink every 6 seconds, depending upon activity Double blink every 6 seconds Single blink every 6 seconds Operational Mode/Status Power source (power adapter or rechargeable lithium-ion battery) is in good operating status Low battery alert when powered by rechargeable lithium-ion battery. Low Battery Mode. Error alert/ATTENTION screen N/A Speaker Function
Red
If Low Battery Mode optional beep is set to On and Volume is On, will hear a single beep. If Volume is On, will hear a single beep.
Red
Firmware Updates
You can update the rmware on your Passport Intelligent Pet Door to new versions by connecting to the Passport Computer Application (see Connecting to Computer). New versions may be released periodically to make improvements or enhancements to the Passport (similar to a cell phone), without the need to purchase a new pet door. After connecting to the Passport Computer Application, click on the Updates page to see what rmware version is on your Passport, the latest rmware version available and to download any updates.
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ASSISTANCE
About
On the About screen, you can view the rmware version of your Passport, the serial number and the PetSafe web address. To nd the About screen, from the Main Menu select Setup> About.
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Serial Number
Your Passport Intelligent Pet Door has a unique serial number which identies your pet door. This number is needed during product registration to use the Passport Computer Application and may be needed by our Customer Care Center during any calls for product assistance. The serial number can be found on the About screen (see About) or on a label located inside the battery compartment (see Features, Controls and Indictors).
TROUBLESHOOTING
The answers to these questions should help you solve any problems you have with the Passport. If they do not, please contact our Customer Care Centre or visit our website at www.petsafe.net.
TROUBLESHOOTING
PROBLEM Passport does not respond to a programmed pet when pet is directly in front of the pet door ap
SOLUTION Check to make sure Passport Door Operational Mode is Smart Mode (see Door Operational Modes). Check pet has been programmed to the Passport. Check Passport Key is attached to your pets collar correctly, if needed. Check there are no other microchips in the area near the Passport. Check power adapter is connected to the Passport, or if using the Passport Rechargeable Battery it is correctly inserted and has a full charge. Make sure motion sensor wire is connected from the interior frame to the exterior frame. Make sure nothing is obstructing motion sensors on interior and exterior frames. Check to see how pet is approaching Passport. If approaching from side, the motion sensors cannot detect pet so Passport can read microchip (see Understanding Motion Sensors). Retrain pet (see Train Pet). Check there are no radio-frequency transmitting devices or electronic devices that may be interfering with the operation of the Passport. If problem continues, relearn pet. Make sure the microchip is 12 cm to 15 cm away from the Passport Flap when relearning (see Relearn Pet). If problem continues after relearning pet, contact Customer Care Centre. If you have multiple pets, make sure each pets re-latch time is set to 1 or 2 seconds (see Re-latch Time). If a pets re-latch time is set longer, it could keep the door from opening quickly enough for the next pet. May have an error or ATTENTION screen. Check LCD screen for message.
Passport is not reading key fast enough for pet
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In-Tone or Out-Tone is not working
Check Passport Door Operational Mode is set to Smart Mode (see Door Operational Modes). Check pet is wearing programmed Passport Key, if needed. Check Volume is On (see Volume Control). Check In-Tone or Out-Tone is not set to Off (see In-Tone & OutTone). Check Passport Door Operational Mode is set to Smart Mode (see Door Operational Modes). Check pet is wearing programmed Passport Key, if needed. Make sure pet is not being let out or in through another opening other than the Passport. If you are using the Passport Rechargeable Battery the Passport may be in Low Battery Mode and battery needs recharged. May have an error or ATTENTION screen. Check LCD screen for message. Low battery indicator. Recharge lithium-ion battery. Replace clock battery (see Install Clock Battery and Power Adapter). Check for any objects obstructing flap and clear. Next press enter key so Passport will cycle and lock ap. When ap relocks successfully, the Main Menu screen will appear. Check for any objects obstructing flap and clear. Next press enter key so Passport will cycle through and lock ap. When ap relocks successfully, the Main Menu screen will appear. Pets microchip or Passport Key is already programmed. Check you are trying to add the correct pet or Passport Key. Make sure no other pets or Passport Key accessories already programmed are nearby. Internal mechanical failure. Contact our Customer Care Centre for assistance. Make sure USB cable is plugged into Passport USB connection and USB port on your computer with the USB icon showing on LCD screen. Make sure Passport Computer Application software is installed. Check for any Passport door rmware and Passport Computer Application software updates and install (see Connecting Passport to Computer and Firmware Updates). Check power adapter is plugged into power connection and LED on adapter is illuminated. Check power adapter is plugged into outlet. If using the rechargeable lithium-ion battery, check battery is connected and inserted correctly with nothing obstructing the battery compartment. Also make sure battery is fully charged.
EN FR
Pet Tracking is not working
NL
Passport is beeping
ES
Red light is ashing (double blink every 6 seconds) ATTENTION screen: Replace Clock Battery ATTENTION screen: Flap Held Open
IT DE
ATTENTION screen: Flap Jammed
ATTENTION screen: FAILED ... Pet ID Already Learned
ATTENTION screen: Drivetrain Failure - Call Customer Care Passport Computer Application and the Passport are not communicating
Passport does not turn on.
Reset Button
If a problem continues or if you still have issues after turning off your Passport, you may need to reset your Passport. The reset button reboots your Passport while keeping your programmed settings. The Reset Button is the small, pin-sized button located on the control panel above the USB connection. Use a small push pin or paper clip to access the Reset Button. Push and then release. After your Passport reboots, the Passport startup screen will appear and then return to Main Menu.
Reset Button
Replacement Parts And Accessories

Replacement parts or accessories for your Passport Intelligent Pet Door can be purchased by visiting www.petsafe.net or by contacting our Customer Care Centre.
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Terms of Use and Limitation of Liability

1. Terms of Use Use of this Product is subject to your acceptance without modication of the terms, conditions and notices contained herein. Use of this Product implies acceptance of all such terms, conditions and notices. If you do not wish to accept these terms, conditions and notices, please return the Product, unused, in its original packaging and at your own cost and risk to the relevant customer care centre together with proof of purchase for a full refund. 2. Proper Use This Product is designed for use with pets where training is desired. The specic temperament or size/weight of your pet may not be suitable for this Product (please refer to this Installation Guide for details). Radio Systems Corporation recommends that this Product is not used if your pet is aggressive and accepts no liability for determining suitability in individual cases. If you are unsure whether this Product is appropriate for your pet, please consult your veterinarian or certied trainer prior to use. Proper use includes, without limitation, reviewing the entire Operating Guide and any specic Caution statements. 3. No Unlawful or Prohibited Use This Product is designed for use with pets only. This pet training device is not intended to harm, injure or provoke. Using this Product in a way that is not intended could result in violation of Federal, State or local laws. 4. Limitation of Liability In no event shall Radio Systems Corporation or any of its associated companies be liable for (i) any indirect, punitive, incidental, special or consequential damage and/or (ii) any loss or damages whatsoever arising out of or connected with the misuse of this Product. The Purchaser assumes all risks and liability from the use of this Product to the fullest extent permissible by law. For the avoidance of doubt, nothing in this clause 4 shall limit Radio Systems Corporations liability for human death or personal injury or fraud or fraudulent misrepresentation. 5. Modication of Terms and Conditions Radio Systems Corporation reserves the right to change the terms, conditions and notices governing this Product from time to time. If such changes have been notied to you prior to your use of this Product, they shall be binding on you as if incorporated herein.
Important Recycling Advice

Please respect the Waste Electrical and Electronic Equipment regulations in your country. This equipment must be recycled. If you no longer require this equipment, do not place it in the normal municipal waste system. Please return it to where it was purchased in order that it can be placed in our recycling system. If this is not possible, please contact the Customer Care Centre for further information. For a listing of Customer Care Centre telephone numbers in your area, visit our website at www.petsafe.net.
Battery Disposal
This device operates on 1 (CR2032) 3-volt lithium manganese batteries; replace only with equivalent batteries. Separate collection of spent batteries is required in many regions; check the regulations in your area before discarding spent batteries. At the end of the product life, please contact our Customer Care Centre to receive instructions on proper disposal of the unit. Please do not dispose of the unit in household or municipal waste. For a listing of Customer Care Centre telephone numbers in your area, visit our website atwww.petsafe.net.
Compliance
IC - Canada
This device complies with Industry Canada Rules. This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
ACMA - Australia
This device complies with the applicable EMC requirements specied by the ACMA (Australian Communications and Media Authority).
- Europe
This equipment has been tested and found to comply with relevant EU Electromagnetic Compatibility, Low Voltage and R&TTE Directives. Before using this equipment outside the EU countries, check with the relevant local R&TTE authority. Unauthorized changes or modications to the equipment that are not approved by Radio Systems Corporation are in violation of EU R&TTE regulations, could void the users authority to operate the equipment, and void the warranty. The Declaration of Conformity can be found at: http://www.petsafe.net/customercare/eu_docs.php.
32 www.petsafe.net
Warranty
Two Year Non-Transferrable Limited Warranty
TThis Product has the benet of a limited manufacturers warranty. Complete details of the warranty applicable to this Product and its terms can be found at www.petsafe.net and/ or are available by contacting your local Customer Care Centre. Radio Systems PetSafe Europe Ltd., 2nd Floor, Elgee Building, Market Square, Dundalk, Co. Louth, Ireland Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA Australia/New Zealand In compliance with the Australian Consumer Law, Warranties Against Defects, effective January 1, 2012, warranty details of this Product are as follows:
EN FR NL
Two Year Non-Transferrable Limited Warranty

What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred to as Radio Systems) warrants to the original retail purchaser, and not any other purchaser or subsequent owner, that its Product, when subject to normal and proper residential use, will be free from defects in material or workmanship for a period of two (2) years from the purchase date. An original retail consumer purchaser is a person or entity who originally purchases the Product, or a gift recipient of a new Product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio Systems covers labour and parts for the rst two years of ownership; after the rst two years, a service or upgrade charge will apply relative to replacement of the Product with new or refurbished items at Radio Systems sole discretion. The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser resells the Radio Systems Product or transfers the property on which the Radio Systems Product is installed. This Limited Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse. Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will need to return the Product to the original place of purchase for any warranty issues. Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any other reason outside of these Warranty terms. Claims Procedure Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd Customer Care Centre at: Radio Systems Australia Pty Ltd. PO Box 765, Mudgeeraba QLD 4213 Australia Residents: 1800 786 608 New Zealand Residents: 0800 543 054 Email: info@petsafeaustralia.com.au To le a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or replacement of the Product. If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to return the Product to Radio Systems at the consumers own expense. Radio Systems will test and replace the faulty unit or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Should you have any queries or require any further information, please contact our Customer Care Centre on 1800 786 608 (Australia) or 0800 543 054 (New Zealand).
ES IT DE
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DE
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IT
ES
NL
FR
EN
EN FR NL ES IT DE
35
PetSafe products are designed to enhance the relationship between you and your pet. To learn more about our extensive product range which includes Containment Systems, Training Systems, Bark Control, Pet Doors, Health & Wellness and Play & Challenge products, please visit www.petsafe.net. Les produits PetSafe sont conus pour amliorer la relation entre vous et votre animal de compagnie. Pour en savoir plus sur notre vaste gamme de produits, comprenant des systmes de connement, de dressage, de contrle de laboiement, des chatires, des produits consacrs la sant et au bien-tre ainsi quau jeu et aux ds, rendez-vous sur notre site www.petsafe.net. PetSafe-producten zijn ontworpen om de relatie tussen u en uw huisdier te verbeteren. Bezoek onze website op www.petsafe.net voor meer informatie over onze uitgebreide productreeks die onder meer africhtsystemen, trainingssystemen, blafbeersing, kattenluiken, gezondheid en welzijn, en producten voor spel en uitdaging omvat. Los productos PetSafe estn diseados para mejorar la relacin entre usted y su mascota. Para saber ms acerca de nuestra amplia gama de productos, que incluyen limitadores de zona, sistemas de adiestramiento, control de ladridos, puertas para mascotas, salud y bienestar y productos de juego y reto, visite www.petsafe.net. I prodotti PetSafe sono progettati per migliorare la qualit della relazione tra voi e il vostro cane. Per ulteriori informazioni sulla nostra estesa gamma di prodotti comprendente sistemi antifuga, soluzioni per laddestramento, controllo dellabbaio, porte per animali domestici, i prodotti della linea Salute e benessere e Gioco e prova, visitare: www.petsafe.net. PetSafe Produkte sind darauf ausgelegt, die Beziehung zwischen Ihnen und Ihrem Haustier zu verbessern. Um mehr ber unsere breite Produktpalette zu erfahren, die Rckhaltesysteme, Trainingssysteme, Bellkontrolle, Haustiertren, Gesundheit & Wellness und Sport und Spiel umfasst, besuchen Sie bitte uns auf www.petsafe.net.
Radio Systems Corporation 10427 PetSafe Way Knoxville, TN 37932 USA (865) 777-5404
www.petsafe.net
400-1579-19
2014 Radio Systems Corporation
Covered by US patent 614191 1. Other patents pending. Protg par le brevet GB2381 180. Autres brevets en attente. In de beschermd volgens patent GB2381 180. Andere patenten aangevraagd. Protegido por la patente GB2381 180. Otras patentes en trmite. Protetto da brevetto n GB2381 180. Altri brevetti in corso di registrazione. Geschtzt durch Patent GB2381 180. Weitere Patente angemeldet.

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Installation Guide Guide dinstallation Montagehandleiding Manual de instalacin Manuale di installazione Montageanleitung

Series Srie Serie Serie Serie Serie

IMPORTANT SAFETY INFORMATION

Replacement aps available online

Replacement aps available online

Installaton and Operating Guide Interior Frame with Flap

/ 3 15 16" (100mm) Screws 6 pcs.

Passport Key USB Cable

String String Pencil Safety Equipment Optional: Caulk

Finishing Plugs 1 1 pcs.

* With appropriate blade type and length;

3-V Lithium Battery for door Clock (CR2032)

Key Ring 2 pcs.

How the Passport Intelligent Pet Door Works

Features, Controls and Indicators

Interior Motion Sensor

Main Flap Exterior Locking U-Flap

Interior Locking U-Flap

Serial Number inside battery compartment

Down Arrow Key

Replacement aps available online

Replacement aps available online

Connecting Passport To Computer

Wireless Connection Port

PREPARE, SETUP AND TEST

Install Clock Battery And Power Adapter

Pull and lift here

Understanding Motion Sensors

Check for Radio-Frequency Interference

Select Installation Location

Replacement aps available online

Initial User Setup

Understanding Read Range

Main Flap with Reader

Replacement aps available online

Prepare Passport Key

Replacement aps available online

4mm - 25mm 25mm - 38mm

Replacement aps available online

Door Operational Modes

Replacement aps available online

Change Door Operational Mode:

Date and Time

Change Date and Time:

Low Battery Mode

Change Low Battery Mode:

Replacement aps available online

Master Access Modes

To Change Master Access Mode:

Timer Mode (Master Access)

Setting Timer Mode:

To Remove Timer Mode Access Time:

Re-latch Time (Master Access)

To Change Re-latch Time:

Replacement aps available online

In-Tone & Out-Tone (Master Access)

To Change In-Tone Or Out-Tone:

Individual Pet Settings

Pet Access (Individual Pet)

Pet Access Mode (Individual Pet)

To Change Pet Access Mode:

Replacement aps available online

Timer Mode (Individual Pet)