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Whitepaper
Insurance Mobile Solutions
Table of Contents
1 M-Enable Insurance Applications 1.1 Introduction 1.2 Business drivers for mobile solutions for Insurance 1.3 Trends in adoption Proposed Solution: First Notice of Loss (FNOL) 2.1 Introduction to FNOL solution 2.2 Functional steps to use FNOL app: 2.3 Extending mobile solutions for Insurance Value chain 2.4 Business Value Creation 2.5 Future direction Conclusion 03 03 03 03 04 03 04 05 05 06 06
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Whitepaper
Insurance Mobile Solutions
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Whitepaper
Insurance Solutions The HexSOA TestMobile Model (HSTM)
2 Proposed Solution: First Notice of Loss (FNOL) 2.1 Introduction to FNOL solution
Hexaware mobile solutions for Insurance (HIMS) addresses carriers requirement to provide anywhere anytime services. It can be delivered on mobile platform of choice or can be made platform agnostic. It can help carriers plan, build and manage mobile programmes that improve customer / producer satisfaction and reduce cost of doing transactions. The first notice of loss (FNOL) application design provides fast and efficient means of reporting auto accident claims.
2.2.1
Mobile user
Insurance company
First time user / forgot password Yes Enter user id and date of birth
Details are sent to the insurance company Invalid Details. Reenter the details Insurance company verifies the details
No Correct ? Yes
FNOL Application
Password is mailed / smsd to the registered mail / cell number of the policy holder.
Upon downloading the FNOL app the important step is to register with the carrier. This puts necessary authentication in place and helps avoid possible malicious activity. The
4 3
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Whitepaper
Insurance Mobile Solutions
first time user is required to input certain information and send it to carrier using the app. The carrier in turn would send one time password (OTP) to mobile number existing in their records. The OTP would then be used to validate the app user. The registered user can use the app to report claim and would be able to provide complete information required to initiate the claim. Not only that the user would also be able to upload pictures of accident taken using their mobile camera. Some miscellaneous services can also be obtained by app user. They can get the details of nearest point of help like carrier office, ambulance service, and towing service using GPS based location service.
Customer Self Service Policy Status Enquiry Enquire fund status Switching and redirection of funds Claims reporting, management and tracking Billing and Renewal enquiries Premium payment
Miscellaneous Services Nearest office, Network hospital Nearest towing service Sales person details Search garage, etc.
Quotes
Policy Enquiry
Claims Management
Premium Transaction
Misc Contents
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Whitepaper
Insurance Mobile Solutions
3 Conclusion
Mobile is an emerging technology and insurance industry spending on mobile technology increasing at rate of CAGR 18% is an indicator that in time to come more and more services would be offered on mobile devices. As the trends in adoption indicate the mobile application would not remain restricted to transaction based services but the insurers are already engaging its clients and prospects on mobile gaming, virtual world experience and social media engagements. The new generation mobile devices based on platforms like iOS, Android, Blackberry, Symbian etc. are offering increasing flexibility like never before. The benefits of making insurance services on mobile devices (mobile phones, tablets and PDAs) are in helping to complete business transactions via this platform. Carriers who offer mobile applications for insurance services including mobile portals will see this offering become a major differentiator in tomorrows insurance marketplace. As the demand for Insurance Mobile Solutions grows for complete set of services across the insurance value chain there will be corresponding requirement for Mobile App development and deployment, Functional Testing and providing Maintenance and Support.
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