TM

HUL 2013
The Code of Business Principles,
Policies and Rules of Consultant
Conduct is published solely for
Consultants of Hindustan Unilever
Limiteds Network Division by
Hindustan Unilever Limited
(Network Division)
Regd Office:
3rd Floor, Army and Navy Building,
148 M.G. Road, Kalaghoda, Fort,
Mumbai - 400 001.
All rights are therefore reserved
and reproduction of any kind or in
any manner in full or part is strictly
prohibited.
Hindustan Unilever Network is a
member of the IDSA.
Code of
Business
Principles,
Policies &
Rules of
Consultant
Conduct
Contents
1. Code of Business Principles,
Policies & Rules of Consultant Conduct 2-36
A Introduction 8
B Definitions 9
C Registration 10
D Reinstatement 13
E Responsibilities 13
F Responsibilities of an Upline consultant 20
G Maintaining the lines of Sponsorship 21
H Business Development materials 25
I Presentation of Hindustan Unilever
Network business opportunity 26
J The Hindustan Unilever Network
Product Satisfaction or Money Back Guarantee 27
K Compliance of Rules of Conduct 28
L Suspension / Termination of consultantship 29
M Disposition of Terminated or non-
renewed or inactive businesses/sponsors 31
N Review by Appeal Panel 32
O Death and inheritance 34
P Other policies 35
Contents
Code of Business Principles,
Policies & Rules of
Consultant Conduct
2. Annexures 37-48
A Annexure 1: Unilever Code of Business Principles 37
B Annexure 2: Format of Consultant Application Form 39-40
C Annexure 3: Format of Consultant Order Form 41-43
D Annexure 4: Format of Goods Return Form 44
E Annexure 5: Format for Information Change Form 45-46
F Annexure 6: Format for Change of Line of
Sponsorship 47
G Annexure 7: Format of Privileged Member
Application From 48
3. Indian Direct Selling Association (IDSA)
Code of Ethics 49-50
8 9
The Hindustan Unilever Network Code of Business
Principles, Policies and Rules of Consultant
Conduct details out principles to be followed by
all Hindustan Unilever Network Consultants in
conducting their business and maintaining their
Hindustan Unilever Network Consultantship. It
also elaborates the rights and responsibilities of
the Consultant.
Hindustan Unilever Limited (Network Division)
reserves the right to periodically alter these
principles, policies and rules including those
which are due to change in statutory rules and
regulations.
All changes will be notified in Leverage and on
the Network Divisions website, www.huln.co.in
A.1 As a basic guideline
in your activities as a
Hindustan Unilever
Network Consultant,
you shall endeavour to
always treat others, as
you would have them
treat you.
A.2 You shall respect and
follow this Code of
Business Principles,
Policies and the Rules
of Conduct observing
not only the letter
but also the spirit
thereof.
A.3 You shall present the
Hindustan Unilever
Network Products
and the Hindustan
Unilever Network
Sales and Marketing
Plan to all prospective
consultants in a
truthful and honest
manner, and you
shall make sure to
present only what is
officially approved
by Hindustan
Unilever Network
Communications.
A.4 You shall be courteous
and prompt in the
handling of any
and all claims for
exchange and return,
and follow the
procedures prescribed
by Hindustan Unilever
Network from time
to time in its official
communications.
Code of Business Principles,
Policies & Rules of
Consultant Conduct
A. Introduction
As owner of your
Hindustan Unilever
Network Consultantship,
you have to conduct
your Hindustan
Unilever Network
business according to
the following ethical
guidelines
A.5 You shall conduct yourself in such a
manner so as to reflect only the highest
standards of integrity, frankness and
responsibility, because you recognise that
your conduct as an Hindustan Unilever
Network Consultant has far-reaching
effects.
A.6 You shall accept and carry out the
responsibilities of a Hindustan Unilever
Network Consultant (and those of
Sponsors and Direct downline when you
reach such level), as set forth in official
Hindustan Unilever Network publications.
A.7 In your Hindustan Unilever Network
product sales activities and for the
purposes of protecting the Hindustan
Unilever Network Sales and Marketing
Plan, you shall use only Hindustan Unilever
Network authorized publications.
A.8 By registering as a Consultant you agree
to receive transactional and promotion
communications from the Company
via sms, e-mail, voice calls and written
communications.
A.9 As a Hindustan Unilever Network
Consultant you shall abide by the
Unilever Code of Business Principles in
the conduct of your Hindustan Unilever
Network Consultantship
B.2 Company in this
document refers to
Hindustan Unilever
Network, a division
of Hindustan Unilever
Limited unless otherwise
stated.
B.3 Sponsor refers to an
existing Consultant who
introduces the business
and the products to a
new applicant.
B.4 Upline refers to the
Sponsor, the Sponsors
sponsor and so forth
and will end with the
Top Sponsor.
B.5 Line of Sponsorship
refers to and includes
the Consultant, his/her
sponsors and so forth
and will end with the
Company.
B.6 HUN SUB shall mean
a substitute ID that the
Company may at its
discretion put in place of
the ID of a resigning or
terminated Consultant.
The Company shall
have the right to assign
this ID to any other
Consultant member at
any time it may decide to
do so. Till such time the
HUN Sub ID is assigned
to any Consultant, the
status of the ID shall be
that of an inactive ID.
B.7 Consultant Manager,
Consultant Senior
Director, Consultant
Vice President etc
are nominal titles or
designations accorded
to the Consultant as per
the Hindustan Unilever
Networks Success
Blueprint.
B.8 Success Blueprint
refers to Hindustan
Unilever Networks
Compensation Plan.
B.9 Products refers to
all products under
the Companys
trademarks.
B. Denitions
B.1 Consultant
refers to Hindustan
Unilever Network
consultants and
their associates.
10 11
B.10 Company literature refers to all
literature, CD, etc (including this one)
which has been printed by the Company.
B.11 Compensation Plan is a rebate
payable to Consultants based on their
personal volume and the volume of their
Business group.
B.12 Prospect refers to a person who is
interested in applying for Membership.
B.13 Starter Kit is a set of business building
tools, manuals, Identity Card, etc which
enable a new Consultant to start his/her
Hindustan Unilever Network Business.
B.14 Privilege Access is an option which
enables a Customer to purchase products
at a discount and to obtain other rights
such as receipt of the Companys news
and benefits from Hindustan Unilever
Network.
B.15 Business Group refers to a group
made up of a Sponsor and their
respective downline members who they
have recruited.
Unless the context so requires, words in the
singular shall include the plural and words
referring to the masculine shall include the
feminine.
C. Registration
Hindustan Unilever
Network Membership is
divided into two types,
namely Consultant and
Privilege Customer
C.1 R e q u i r e me n t s
for registering as
C o n s u l t a n t /
Privilege Customer:
C.1.1 Applicant must be
at least 18 years of
age as on the date
of application:
Annexure-2
C.1.2 The applicant must
be a citizen of India
only.
C.1.3 The applicant
must not have
been convicted of
any crime, not be
an insolvent and
should be mentally
sound to carry out
business.
C.1.4 Application is open
to individuals,
couples, partn-
ership and
companies. In case
of partnership,
the primary
applicant needs to
be stated and all
communi cat i ons
would be addressed
to that person.
All commissions,
incentives, bonuses
and recognition
titles will also
be made to the
primary applicant.
C.1.5 The applicant needs
to be sponsored by
an existing active
Consultant. In
You can register as Hindustan Unilever Network Consultant
in 2 easy steps:
Fill up the joining forms and submit along with identity
proof, age proof, address proof and passport size
colour photograph
Collect the Starter Kit
Hindustan Unilever Network does not charge any
registration fee for membership
case the applicant is a walk-in, the
Company reserves the right to assign
the person to any existing Consultant
in any network or directly under the
Company.
C.1.6 Equal Opportunity: The opportunity
to become a Consultant is available
to everyone regardless of race, sex,
religious or political beliefs.
C.1.7 Post registration of the Consultant/
Privilege Customer, Hindustan
Unilever Network would conduct a
verification of the address. If address
is not confirmed, the Consultant/
Privileged Customer membership
would be terminated and the sponsor
will be penalized.
C1.8 In case of a partnership firm or a
company, no partner or director can be
a Consultant in his personal capacity.
In case where an existing Consultant is
a partner or director in a application
for registration of a partnership firm
or company as a Consultant, his /
her individual consultantship shall be
terminated on the day the said firm of
company is registered as a Consultant.
C.2 Consultant Identification Number:
Each Consultant would receive an
Identity Card bearing on identification
number. This number is required when
placing orders or making enquires
on the Company. This must also be
mentioned on the registration form
of the downline, who is sponsored
by the applicant. The Company upon
receipt, acceptance and processing of
the Consultant application form issues
this number.
C.3 Sub-Consultants: A Consultant
cannot appoint sub-consultants under
him/her except when introducing/
sponsoring them. For this, he/she
cannot charge any money from them
in any manner or form.
C.4 Rejection of Application: The
Company reserves the right to reject
any application or re-application
for any reason at its sole discretion,
including if the application contains
incomplete, inaccurate, false or
misleading information. Any alteration
or modification will be subject to
verification.
C.5 Termination of Membership: The
Company reserves the right to
immediately terminate a Membership
if it is found that the information
furnished is either untruthful or
fraudulent anytime during the tenure
of the Consultantship.
C.6 Changes in the Consultants
residential address: Any changes to
the Consultants address details on
the original membership registration
form can be made by the Consultant
through a written application along
with proof.
C.7 Changes in Consultants Bank
Account: Any changes to the
Consultants bank account details
on the original application form
can be made only after a written
communication along with proof.
C.8 Independent Contractor: By
becoming a Consultant, the
Consultant is acting herein as an
independent contractor and he/she
shall have no authority to bind any
party to any contractual undertaking
without the consent of the Company.
C.9 Legal Entity Consultantship: A
Company (either a Partnership firm
or a Private Limited Company or a
Public Limited Company) and join
Hindustan Unilever Network. The
following additional documents will
be required:
12 13
i) Registered Partnership Deed for a
Partnership Firm with a Power of
Attorney (POA) for the person who
would interact with Hindustan
Unilever Network on their behalf.
ii) Memorandum and Articles of
Association for a Private Limited
Company or a Public Limited
Company containing the clause
of conducting Hindustan Unilever
Network business.
iii) Board resolution/letter from
partners with consent to join
Hindustan Unilever Network as a
Consultant.
C.9.1 Application for registration should be
made in the current application form
which should be signed by the CEO
(or Managing Director or equivalent)
or any other authorized signatory.
C.9.2 The purpose of the above firm/
company also should be to conduct
Hindustan Unilever Network business.
C.9.3 No change in the shareholding
pattern or change in membership or
controlling stake is allowed without
written permission of Hindustan
Unilever Network.
C.9.4 Former Consultants (or their spouses)
who have resigned, transferred or
sold-off their businesses can re-
register subject to clause D.2. The
Consultant must give in writing that the
new application is being made under
this option at the time of application.
C.10 Husband and Wife Consultantship:
Husband and Wife are always
considered to be together in Hindustan
Unilever Network Consultantship.
C.10.1 Husband and Wife are always
considered to be together in Hindustan
Unilever Network Consultantship
even if they both have not signed the
registration form. In order to avoid
conflict, they cannot be sponsored
in different lines of sponsorship, and
must be sponsored together. They
cannot sponsor each other.
C.10.2 Since they are required to operate
the Consultantship as a single entity,
each will be held accountable for the
actions of the other as far as the Rules
of Consultant Conduct are concerned.
C.10.3 If two Consultants, each of whom has
a Consultantship in different lines of
Sponsorship get married to each other,
one of the Consultants must through
sale, transfer or simple resignation
surrender his/her Consultantship and
join his/her spouses Consultantship.
C.10.4 The only exemption to 10.3 is when
both people at the time of marriage
are in the level of a Star Manager or
above, then they can operate both
Consultantships in their original line
of sponsorships.
C.11 Active Member: A Consultant is
considered active if in a month he/she
orders products of minimum 25 PV. In
following two months if a Consultant
does not meet active guidelines, the
Consultant is considered inactive
at the end of the third non-ordering
month. To re-activate his/her status,
he/she should submit a minimum of
25 PV order in a single transaction.
He/She will receive Company mailers
as long as his/her name has not been
removed from the Company mailing
list.
C.12 Former Consultant Status: The
Consultants name will be removed
from the Consultants rolls on the
last day of the 12th non-ordering
month, if no order is received from
the Consultant on or before the last
business day of the Consultants 12th
non-ordering month.
D. Reinstatement
D.1 Regain Active Status: An inactive Consultant may be
reinstated and regain his/her active status by placing
a 25 PV order in a single transaction before the last
day of 12th non-ordering month. The terms of the
Independent Consultant Agreement will apply. He/She
will be reinstated to the unit and the Sponsor indicated
on record at the time when he/she was removed.
D.2 Re-recruitment of Former Consultants: A former
Consultant who wishes to re-join will follow the
process of new registration and will be assigned a
new identification number.
D.3 Active Period: Your registration is valid as long as you
stay active in the business, or dont resign or are not
terminated as per rules of the company.
E. Responsibilities
E.1 Abide by the Hindustan Unilever Networks
Rules and Amendments to Rules: A Consultant is
responsible for studying, understanding and strictly
complying with Hindustan Unilever Networks Code
of Business Principles, Policies and Rules of Consultant
Conduct and any amendment thereof effected by the
Company from time to time, provided the amendments
are published in the Leverage or website or any other
means of communication prior to going into effect.
E.2 Truthful: A Consultant must always identify himself/
herself truthfully to his/her prospective customers. He/
She shall also identify Hindustan Unilever Network,
the product and the purpose of his/her approach.
E.3 Employment Relationship: All Hindustan Unilever
Network Consultants are independent Consultants
who will operate as per their own time plan and
promote products of Hindustan Unilever Network to
their clients, sponsor other Consultants and build their
teams. They are not employees/agents of Hindustan
Unilever Network, Hindustan Unilever Limited or any
of its associated/subsidiary companies.
E.3.1 Consultants do not have the authority to bind
the Company to any obligation, agreement or
commitment of any kind. Consultants must not
at any time, in any manner, suggest or imply
that they are in employment, in joint ventures,
agents or legal representatives of the Company.
16 17
approval, unless as per standard
format from the Company,
becomes the property of the
Company and will be made
available to all Consultants for
their use at the discretion of the
Company.
E.9.2 Hindustan Unilever Network will
not allow use of its trade name
(Company name), trademarks
(product names) designs,
or symbols by any person,
including Hindustan Unilever
Network Consultants without
its prior permission. Hindustan
Unilever Network will issue
cease and desist orders to any
persons violating the above and
will, if necessary, follow with
appropriate court action for
failure to comply with a cease
and desist order.
E.9.3 If a Consultant wishes to
display/use Hindustan Unilever
Network logo to public, he/
she must obtain prior written
approval from the Business
Head of Hindustan Unilever
Network. However, Hindustan
Unilever Network can withdraw
the permission if standards are
not met.
E.9.4 No Hindustan Unilever Network
Consultant may print, cause to
be printed or procure from any
source other than the Company
any item, stationery or literature
of any kind on which the
names of Hindustan Unilever
Limited, Hindustan Unilever
Network, any of its associated
companies or subsidiaries are
imprinted without taking written
permission of the Business Head
of Hindustan Unilever Network.
E.9.5 No Consultant can reproduce
any material or literature of the
Company without prior written
permission of the Business
Head of Hindustan Unilever
Network.
E.9.6 Hindustan Unilever Network
reserves the right to withdraw
the permission at any given
point of time by informing the
distributor in writing.
E.10 Communication with Media:
Consultants are not authorised
to communicate with any media
personnel giving details of the
Companys production, policy,
activities or strategies. Should they
have any query, they should address
it to our corporate communications
department or mail our helpdesk at
hun.care@unilever.com. A Consultant
may not be involved in interviews on
any media, whether by television,
radio, magazines, etc, nor utilize
any advertising media (including the
internet) without Hindustan Unilever
Networks prior written consent.
Promotional material provided by
Hindustan Unilever Network for
specific advertising use can be used as
specified without prior approval.
E.11 Compliance with Applicable Laws,
Regulations:
E.11.1 The Consultant shall comply
with all laws and regulations of
the land and other policies as
may be communicated from
time to time. He/she will also
comply with Unilever Code of
Business Principles (Annexure
1) in all his/her dealings with
the Company, downlines,
uplines and customers and
should not engage in any
activity which will bring him/
her or the Company any
disrepute. The Consultant must
keep the Company informed
if he/ she is involved in any
conflict/dispute/legal matter
which is directly or indirectly
likely to involve, or affect the
reputation of the Company.
E.11.2 The Consultant will comply with
all policies of the Company
e.g. on Confidentiality of
Information, Policy on use
of e-mail, internet, data
protection, etc. while dealing
with the Company. These are
available on the Companys
website or at the Company
offices/branches. Consultants
cannot assign in any manner
the Agreement to any other
person except in accordance
with the guidelines as per the
Policy.
E.12 Loss/Damage: The Consultants will
indemnify and keep the Company
indemnified from and against any
claim, loss, damage or liability suffered
or incurred by the Company resulting
from a breach of the agreement or
the policy by the Consultant, or from
any act of negligence or default of
the Consultants, or her/his agents,
employees, licencees or clients.
E.13 Product Satisfaction Refund Policy:
Whenever a customer requests, the
Hindustan Unilever Network Product
Satisfaction Refund Policy has to be
honoured, the Consultant shall offer
the customer the choice of a full refund
of the purchase price or full credit for
exchange with the same or another
Company Product. Any reimbursement
to the Consultant in such instances is
covered by the Companys satisfaction
refund policy.
E.14 Written Sales Receipt: A Consultant
shall deliver to the customer at the time
of sale a written and dated invoice
cum-receipt which shall:
E.14.1 Mention details of the product
sold, describe the product(s)
sold.
E.14.2 Bear the price charged.
E.14.3 Bear the full name, address
and telephone number of
the Consultant selling the
Product, and
E.14.4 Give details of Hindustan
Unilever Networks Product
Satisfaction Refund Policy.
E.15 Non-Hindustan Unilever Network
Activities: A Hindustan Unilever
Network Consultant can do any other
business/professional service but he/
she is not allowed to use Hindustan
Unilever Network Consultantship or
Hindustan Unilever Network events/
activities to promote his/her non
Hindustan Unilever Network business or
service. A Hindustan Unilever network
Consultant who sells any product or
service, literature/tools other than as
18 19
Hindustan Unilever Network products,
services, literature/tools shall not sell
such products, services, literature/
tools to another Hindustan Unilever
Network Consultant or entice him/her
to participate in any non- Hindustan
Unilever Network selling activity. Entice
means to ask, induce, cajole, persuade
to sell any product or service whether
or not this is done to obtain revenues
or for any other reason.
E.15.1 A Hindustan Unilever Network
Consultant can engage in
selling activities related to non-
Hindustan Unilever Network
approved or non-Hindustan
Unilever Network produced
products and services but they
cannot use the activities or
events organized to promote
Hindustan Unilever Network
products or Hindustan Unilever
Network by the Company or
by any other Consultant or use
their knowledge or association
with Hindustan Unilever
Network to promote and
expand their non-Hindustan
Unilever Network business.
E.15.2 Husband and Wife as already
explained are deemed to
operate as a single entity
irrespective of whether both
names are there in the
Consultantship or not. Each
will be held accountable for
the actions of the other as per
Rules of Conduct. Hindustan
Unilever Network reserves the
right to cease the remaining
Consultants Consultantship
if one of the partners of the
Husband-Wife partnership
chooses to resign his or her
authorisation as a Consultant
and takes advantage of
business or his/her knowledge
of or association with Hindustan
Unilever Network or other
Hindustan Unilever Network
Consultants to promote and
expand any non-Hindustan
Unilever Network business.
E.15.3 A Consultant must keep
Hindustan Unilever Network
informed if his/her spouse is
a representative of any other
direct selling Company.
E.16 Inducement to change line of
Sponsorship or indulging in non-
Hindustan Unilever Network selling
activities: No Consultant should
directly or indirectly induce any
other Hindustan Unilever Network
Consultant to change his/her line of
Sponsorship, e.g. by resigning and
joining under a different sponsor or by
starting new business in the name of
his/her immediate and blood relatives
(Parents/Children) under a different
sponsor except as responsible under the
Rules of Conduct herein, irrespective of
whether this is done for any purpose
whatsoever as this shall tantamount to
interference or enticement.
E.17 No Exclusive Territories for selling
/ sponsoring: There is no exclusive
territory or franchisee granted by the
Company. Therefore, the Consultants
have no authority to grant, sell, assign
or transfer such a territory or franchise.
Every Consultant is free to conduct
his/her business in any area of the
Country.
E.18 Exporting products or sponsoring
internationally: All Hindustan Unilever
Network Consultants must sell all
Hindustan Unilever Network products,
services, literature/tools of Hindustan
Unilever Network only within India
and should not export these directly
or through any other exporter to any
other country.
E.19 Place timely orders & provide
consistent service to customers:
Hindustan Unilever Network provides
Consultants with a broad selection of
products for purchase. A Hindustan
Unilever Network consultant is
expected to provide consistent and
timely service to customers.
E.20 Privacy: All Consultants are required
to maintain privacy of customers.
E.21 HULN Plan Manipulation: No
Consultant shall manipulate the
Hindustan Unilever Network
Compensation Plan in any way which
results in any benefits that have not
been earned in accordance with
the terms of the Hindustan Unilever
Compensation Plan or this Code.
E.22 Fund-raising: No Consultant shall use
the Company products in conjunction
with any type of fund-raising activity.
Fund-raising includes the solicitation
for the purchase of HULN products
based on the representation that
all, or some, of the gains, proceeds,
bonuses, or profits generated by such
sale will benefit a particular group,
organization or cause.
E.23 Sound Business Practices: A Consultant
must operate his or her Consultantship
in a financially responsible, solvent,
and business like manner. The
Company shall have the right to take
action against any Consultant that
it knows, or reasonably believes, is
operating their Consultantship in a
financially irresponsible, insolvent or
unbusiness like manner.
E.24 By registering as a Consultant, a
Consultant represents to the Company
that there is no legal bar or limitation
on his or her ability to meet the legal
obligations of a Consultant, whether
such obligations are to the Corporation,
Government entities, itself, customers,
or other consultants. If there is an
obstacle or limitation, the Consultant
must declare it. The Company reserves
the right to deduct any amounts due to
the Company from the payments to be
made to the consultant.
E.25 If a Consultant or any Consultant in his
or her Business Group files a petition
for bankruptcy or has bankruptcy
proceedings commenced against
him or her, or has any assets seized
by court order or taken in execution
of an unsatisfied judgement debt,
the Consultant must immediately
inform the Company. In such cases,
the Company reserves the right to
terminate the Consultant and/or to
alter its terms of conducting business
with the Consultant.
E.26 Unlawful Business Enterprises or
Activities: No Consultant may operate
any illegal or unlawful business
enterprise, engage or participate in any
illegal or unlawful business activity, or
be convicted of any illegal or unlawful
activity.
20 21
F. Responsibilities
of a Upline
consultant
An Upline Consultant should:
Introduce the business and product to new
applicants and continuously develop his/her
Consultant Group.
Train, educate, assist the new Consultant in selling
and distributing products, helping him/her present
the business opportunity as well as manage
business.
Maintain frequent communication meets with
his/her group.
Must participate, train, guide and motivate the
team in all seminars and meetings conducted by
his/her Consultant Group.
All Consultant Managers and above are required
to submit their monthly business activity plan to
Upline or to the company.
All business plans received from their downlines
also should be submitted along with their business
plan.
A Consultant must service his/her personal
group Consultants monthly by:
F.1 Recruitment and development: A
sponsor should recruit and continuously
develop his/her personal group.
F.2 Training and development: A new
Consultant recruited by a Sponsor
forms part of the Sponsors Consultant
group. The Upline Consultant is
responsible for training, educating,
assisting the new Consultant in selling
and distributing products, business
planning and helping him/her present
the business opportunity as well as
manage business.
F.3 Communication: An Upline
Consultant should maintain frequent
communication meets with his/her
group, informing about meeting
dates, venues, product news, training
sessions, advantage, offers, etc. to his/
her downlines.
F.4 Participation in all Hindustan
Unilever Network Meetings: An
Upline Consultant must participate in
all seminars and meetings conducted
by his/her Consultant Group. He/she
should also attend business meetings/
seminars sponsored by Hindustan
Unilever Network or called for by
Hindustan Unilever Network officers.
F.5 Independent Relationship: A Sponsor
shall not represent that there is an
employment or agency relationship
between himself and the Consultants
he sponsors. A Sponsor shall not force
any member in his member group to
purchase products.
F.6 Monitor: A Sponsor must monitor the
activities of his/her sponsored downline
Consultants to ensure their compliance
with the Companys Policies and
Procedures as well as motivating new
members.
F.7 He/she shall ensure that all Consultants
whom he/she sponsors are supplied
with the Hindustan Unilever Network
starter kit and do the kit opening
ceremony.
F.8 An Upline Consultant should enforce
the Code of Business Principles,
Policies and Rules of Consultant in his/
her Consultant Group.
F.9 Presentation of the Hindustan
Unilever Network Plan:
F.9.1 When inviting a prospect to hear
a presentation of Hindustan
Unilever Network Plan, the
Hindustan Unilever Network
Consultant shall not give the
impression that it relates to an
employment opportunity. He
must not disguise the event as
a market survey. He must not
directly or indirectly indicate
that the Hindustan Unilever
Network business, consultants
or products are part of any
business other than Hindustan
Unilever Networks business.
He must not deny, if asked,
that the presentation is about
Hindustan Unilever Network
business opportunity.
F.9.2 Hindustan Unilever Network
business opportunity should
not be presented as a get-rich-
quickly opportunity.
F.9.3 Hindustan Unilever Network
Consultant must specify that
there is no requirement to retail
Hindustan Unilever Network
products.
G. Maintaining
the lines of
sponsorship
The transfer/sale of business, change of sponsor,
resignation or re-registration of Consultantship,
demerging/merging Consultantship each involve
assignment of the Consultantship agreement or
an amendment thereof and are normally not
encouraged. Normally individual transfers are not
encouraged.
No Consultant Manager and above can obtain
transfer under the rule of group transfer without
completing two full years after obtaining his title
recognition.
A Consultant who wishes to change sponsor must
resign his existing Consultantship under his present
sponsor and thereafter remain inactive for a period
of six or more consecutive months.
A Consultant can resign at any point of time by
giving written notice to the Company with a copy to
immediate active upline and Manager.
22 23
G.1 The Transfer/Sale of Business:
Change of sponsor, resignation or
re-registration of consultantship,
demerging/merging of consultantship,
each involve assignment of the
consultantship agreement or an
amendment thereof and is normally
not encouraged. However, under
exceptional circumstances, they
may be carried out subject to prior
authorization by the Company. All such
transactions are only granted at the
sole discretion of Hindustan Unilever
Network.
Consultants must submit the following
3 letters along with format given in
Annexure 6.
i. Written request to the Company.
ii. Written No-Objection letter signed
by the Consultants existing upline
(his/her 2nd level sponsor if his/her
immediate sponsors ID is frozen)
iii. Written acceptance letter from the
new Sponsor.
The final authority to take a
decision regarding this rests with
the Company and such a decision
will be final and binding on
Consultants.
G.2 Individual Transfers: Normally
individual transfers are not
encouraged. However, under
exceptional circumstances, Consultants
who wish to transfer their membership
are allowed to do so to members of
their immediate family at the discretion
of the Company. The application must
be on standard format (Annexure 6).
Such transfers are irreversible. The
following are defined as members of
the immediate family:
i. Children including step-children
ii. Spouse
iii. Own brother or sister
iv. In-laws or blood relations of the
immediate family
v. Parents
Consultants must submit 3 letters along
with format given in Annexure 6
i. A written request to the Company.
In case of division of a business due
to divorce between the primary and
associate members or dissolution
of a Corporate body or Partnership
firm, the same shall be done with
proper written approval of the
Company.
When a Consultant wants to sell
his/her business, it must be offered
to the immediate Sponsor.
Businesses cannot be merged or
combined without the previous
written approval of the Company.
ii. A written no-objection letter signed
by the Consultants existing upline
(his/her 2nd level sponsor if his/her
immediate sponsors ID is frozen).
iii. A written acceptance letter from the
new Sponsor.
The final authority to take a decision
rests with the Company and such a
decision will be final and binding on
Consultants.
G.3 Group Transfers: Transfer of a
personal group is allowed subject to
him/her:
i. Obtaining release from all
their uplines up to first qualified
Consultant Director
ii. Obtaining consent from all
consultants who wish to move.
iii. Obtaining acceptance from
new sponsor or his/her direct
downlines.
No Consultant Manager and above
can obtain transfer under this rule
without completing two full years after
obtaining his/her title recognition.
G.3.1 A Consultant who wishes to
transfer to a different sponsor
all or part of his personal group
must submit a written request
to the Company accompanied
by written consent from all
active Consultants in his line
of sponsorship up to and
including the first qualified
Consultant Manager and
qualified Consultant Director.
G.3.2 The transfer request must
be accompanied by written
consents of all those
Consultants whom the
transferring Consultant wishes
to take with him or her and
the written acceptance of the
transfer, signed by the sponsor
and Consultant Manager to
whom the individual wants
to be transferred. Hindustan
Unilever Network will also
take the acceptance of upline
Consultant Vice President and
above and will allow 30 days
for comment.
G.3.3 No consultantship currently
recognized by Hindustan
Unilever Network as a group
leader (i.e, First time Manager,
Star and Founder Managers)
can be transferred under this
rule. A former Consultant
Manager may be transferred if
more than two full years have
elapsed since the last fiscal year
in which the consultantship was
recognized as such, provided
there has been compliance
with the procedures outlined
above.
G.4 Divorce, Separation or other
dissolution: In case of division of a
business due to divorce between the
primary and associate members or
dissolution of a corporate body or
partnership firm, the same shall be
done with proper written approval
of the Company. Adequate care
should be taken to ensure that the
interest/income of the downlines are
not affected. Rule C.11 of this Code
provides that, if a husband and wife
both are always considered to be
together in the Consultancy. This
Rule applies even when a divorce is
pending or the parties are no longer
living together. During the division or
separation process, neither party will
administer or operate, together or
separately, any other HULN business
without HULNs approval.
G.5 Name Change: Any request for
name change will only be entertained
if accompanied with an affidavit or
proof. This will be verified by the
Company and Companys decision on
this will be final and binding.
G.6 Resignation: The Consultant can
resign at any point of time by giving
written notice to the Company with a
copy to immediate active upline and
Manager. In such event, the Company
will have the discretion to either put a
Hindustan Unilever Network SUB (HUN
SUB) or move the downlines up to the
immediate sponsor of the resigning
Consultant. The final authority to take
a decision regarding this rests with the
Company and such a decision will be
final and binding on Consultants. A
Consultant upon exiting either by way
of resignation, termination or inactivity
(as defined in the Manual) or by any
other means or on suspension will be
26 27
I. Presentation
of Hindustan
Unilever Network
Business
Opportunity
A Consultant should present the
Companys Compensation Plan
accurately and completely as stated
in the Companys Compensation
Plan Book and in the Companys
training tools. When presenting the
Hindustan Unilever Network business
opportunity to others, he/she must
emphasize that it involves running
an independent business and is not
an offer of employment. Following
guidelines should be strictly by the consultant while
scheduling and presenting adhered to Hindustan
Unilever Network business opportunity;
Take prior appointment with the prospect.
Dress appropriately.
Carry Hindustan Unilever Network identity
card, photo identity card issued by Government
Authorities and other documents such as
Hindustan Unilever Network Compensation
Plan booklet, business manual, COBP manual
and product leaflets and samples.
Be present at scheduled time and place.
Introduce yourself and present Hindustan
Unilever Network identity card, photo identity
card issued by Government Authorities for
identification.
Present opportunity plan with product
literature, refund policy, complaint redressal
mechanism and documents confirming right
to cancel the order and receive a full refund
of the sums paid.
If the sale is concluded during the presentation
handover the product along with invoice cum
receipt copy.
J.1 Refund within 30 days: Any Product found
defective or below expectations can be
returned and exchanged within 30 days
with proof of purchase on standard Goods
Return Form Annexure 4.
J.2 Guarantee does not apply: The guarantee
does not apply to damage caused by
accident, misuse, abuse or alteration to the
product.
J.3 Requirement: The product must have
been used from the original container and
according to the label directions, with the
copy of the original invoice, Goods Return
Form Annexure 4.
J.4 Consumer Refund: Should a consumer
not be entirely satisfied with the product,
the Consultant must give the consumer the
choice of a full replacement without charge
or a refund of the full purchase price. If the
Consultant does receive a product back
from the customer, it must be returned
either in person to the Hindustan Unilever
Network Centre or by mail to the Company.
The Hindustan Unilever Network product
Satisfaction or Money Back Guarantee
Hindustan Unilever Network offers a 100%
product satisfaction or money back guarantee.
If a consumer is dissatisfied or finds any
Hindustan Unilever Network product below
expectations, Hindustan Unilever Network
will replace it and The Consultant may in
turn refund the money to his/her consumer.
The product must be returned within 30 days
from the date of purchase along with the
copy of the original invoice, Goods Return
Form Annexure 4.
J. The Hindustan
Unilever
Network Product
Satisfaction or
Money Back
Guarantee
28 29
K. Compliance of
Rules of Conduct
Compliance of the Rules of Conduct has to be
strictly adhered to and any violation to these rules
is extremely serious because it affects the business
of the Consultant and also impacts the image of
Hindustan Unilever Network in the eyes of the
public, media and government officials. While the
Company will endeavour to correct any violation
through advice and guidance, in serious cases
further action may be required by Hindustan
Unilever Network in any order or combination but
not limited to the following:
i. Re-coaching of the Consultant or his group
ii. Suspension
iii. Termination/cessation of the Consultantship
K.1 Any Consultant who has discovered that
there is a violation must notify Hindustan
Unilever Network about the same along
with all associated evidence.
Once the complaint is received, the
Company may do (but not limited to) the
following to any of the following:
K.1.1 Send a notice to the appropriate
Consultant requesting for a
response.
K.1.2 Ask for additional information
from either parties.
K.1.3 In case the Company decides that
based on the information and
circumstances there is a violation
of the rule it will informally discuss
the matter with the Consultant to
explain the reason behind the rule
and obtain assurance from the
Consultant that there will be no
more violation in future.
K.1.4 If the informal process is not
successful and if the Company
decides on any action other than
suspension or termination to the
Consultant then the Company
will inform the decision through
a written communication to the
violating Consultant and his/
her direct upline and the top
most active Consultant in the line
of sponsorship of the violating
Consultant. The letter will contain
the corrective action to be taken
along with a time limit if relevant.
K.1.5 In case the Consultant does not
comply within the specified time
limit, the Company will take
further action directly. Such action
shall be notified to the violating
Consultant in writing with a copy
to the top-most Consultant in the
line of Sponsorship.
L. Suspension /
Termination of
Consultantship
A Hindustan Unilever Network Consultant can be
suspended or terminated from continuing his/her
Hindustan Unilever Network business:
i. If he/she provides false information in the
application form.
ii. If he/she misrepresents Hindustan Unilever
Network and its business.
iii. On violation of the rules of Conduct.
iv. If he/she is declared bankrupt/involvement.
v. If he/she is convicted of any crime/offense.
vi. If he/she is mentally unsound to handle the
business.
vii. If he/she does not fulfill his/her responsibilities
as an Upline Consultant as per clause-F.
L.1 Termination can be effected by either
party giving 30 days notice.
L.2 Circumstances that may lead to
termination include but are not
limited to:
L.2.1 In the Companys opinion the
Consultant has provided false
information in his Consultant
Application Form.
L.2.2 If the Consultant makes a
misrepresentation of the
Companys business.
L.2.3 If the Consultant breaches these
rules of Conduct.
L.2.4 If the Consultant is convicted of
any crime.
L.2.5 If the Consultant becomes
the subject of any insolvency/
bankruptcy proceedings.
L.2.6 If the Consultant is incapable of
managing the business due to
his mental condition.
L.2.7 If the Consultant dies without
appointing an executer or heir
who is ready to take responsibility
of the deceased business.
L.2.8 Spreads rumours or interferes
with other networks or in the
normal conduct of the business.
L.2.9 Crossline selling and retailing at
establishments other than beauty
parlours and health spas.
L.2.10 If the Consultant fails to make
payment of any products
or services provided by the
Company.
L.3 Conduct Committee: All complaints
will be entertained by a Conduct
Committee consisting of two Senior
Managers of Hindustan Unilever
Network or Hindustan Unilever Limited
appointed by the Business Head. The
decision of the Conduct Committee will
be final and binding.
L.4 Effect of Suspension: When a
Consultant and/or his/her Associate
30 31
Consultant is under suspension, the
Company can take any or all of the
following actions:
L.4.1 Not release payments of lifestyle
bonuses or any commission that
may be due to him/her.
L.4.2 Not allow her/him from
attending Company sponsored
conferences, events, meetings,
training sessions, etc.
L.4.3 Prevent her/him from joining
Company organized trips.
L.4.4 Prevent her/him from placing
orders on the Company for a
specified period.
L.4.5 Prevent her/him from sponsoring
downlines.
L.5 Suspension/Termination Process:
L.5.1 When the Company decides
to suspend or terminate a
Consultant, the Company will
inform the Consultant in writing
that the Consultant is suspended
and/or terminated.
L.5.2 The suspension and/or
termination notice will be sent
by recorded delivery to the
Consultants address on record.
In case of suspension, the
Consultant will have twenty (20)
days from the date of suspension
letter to send a written response
by recorded delivery agreeing
to correct the violation and/or
comply with the Agreement, as
the case may be.
L.5.3 If no response or unsatisfactory
response is received by the
Company within twenty (20) days,
the Company shall be entitled
to terminate her/his Consultant
Identification Number without
any act, correspondence or
notice and the Company shall
not be liable to pay any claim or
compensation to the Consultant
for such termination.
L.5.4 The suspension and termination
of a Consultant by the Company
is in addition to all other rights
and resources available to the
Company.
L.5.5 All notices to be served under
Terms and Conditions of the
Agreement shall be sent by
registered mail/courier to the
last known address and shall be
deemed served 48 hours after
posting/dispatch.
L.6 Status of Associate Consultants:
Suspension/Termination of Consultant
automatically leads to suspension/
termination of Associate Consultants
also.
L.7 Status of Terminated Consultants: No
Consultant having been terminated shall
represent herself/himself as a Hindustan
Unilever Network Consultant, purchase
products from the Company, receive
any discounts, bonuses, awards, or be
eligible to attend Company functions.
Voluntary resignation of a Consultant
results in loss of rights to his/her groups
business.
Consultants, irrespective of their
suspension/termination, shall make
good all losses/damages suffered
by the Company on account of their
misrepresentation.
L.8 Status of Downlines of Terminated
Consultants: In the event of termination
of a Consultant, the Company will have
the discretion to either put a Hindustan
Unilever Network SUB or move the
downlines up to the immediate sponsor
of the terminated consultant. The final
authority to take a decision regarding
this rests with the Company and such
a decision will be final and binding on
Consultants.
L.9 Company reserves the right to
recovery: Without prejudice to the
Consultant, the Company shall have the
right to recover the loss/lost/damage as
they seem fit in the circumstances of the
case.
L.10 Unsold, resalable product inventory,
promotional material: If requested,
upon termination the Company shall
buy back any unsold, resaleable
product inventory, promotional
material, sales aids and kits, purchased
within the previous twelve months and
refund the Consultants original cost,
less a handling charge of up to 10% of
the net purchase price. The Company
shall also deduct the cost of any benefit
received by the Consultant and his/her
uplines based on the original purchase
of the returned goods.
L.11 De-sponsorship: De-sponsorship
means the removal of a Consultant from
his position as a Sponsor in the Line of
Sponsorship including, at the absolute
discretion of the Company, the removal
of the Distributors right to ever sponsor
again in his current line of Sponsorship
or any other line of Sponsorship. Such
removal being effected by written notice
from the Company to the relevant
Consultant and becoming effective on
the date stated in such notice.
M.1 In the event Hindustan Unilever
Network decides that it is necessary to
terminate a Consultants business or
if a Consultant resigns or dies without
leaving heirs who will take on operating
the consultantship, the disposition of
the business of such a Consultant will
be decided by Hindustan Unilever
Network at its sole discretion. In doing
so it may employ one of the following
procedures:
M.1.1 Hindustan Unilever Network
may elect to sell/assign the
business subject to applicable
laws & regulations, in which
case it will observe the
following:
M. Disposition of
Terminated or Non
Renewed or Inactive
Businesses / Sponsors
M.1.1.1 The business will be offered by
Hindustan Unilever Network
through sale or assignment
to another Consultant as per
Section G.8.
M.1.1.2 The terms of sale will be set
forth in a written contract
executed between Hindustan
Unilever Network and the
purchaser.
M.1.2 Hindustan Unilever Network
may so decide to dissolve
the business by merging it
with the business of the first
qualified sponsor upline in
the line of sponsorship.
M.1.3 However Hindustan Unilever
Network is in no way limited
to any of the above methods
of disposition and may
exercise its sole discretion as
to the method and terms of
disposition.
32 33
N. Review by
Appeal Panel
Any Consultant can use his/her right to approach
the appeal panel. The appeal request must be
received in writing along with documents to support
the requests. The parties may offer evidence and
produce additional evidence independently or as
the Panel requests.
N.1 Any Consultant can use his/her right
to approach the appeal panel. In that
case the decision taken by Hindustan
Unilever Network may be suspended
until the re-examination has taken
place and a final decision has been
taken by the re-examination panel.
During this period of suspension:
N.1.1 The Consultant is not allowed to
conduct any Hindustan Unilever
Network-related activity.
N.1.2 The consultant cannot represent
him/herself as a Hindustan
Unilever Network Consultant.
N.1.3 All payments and commissions
payable to the business will be
computed but held in escrow
account by Hindustan Unilever
Network.
N.1.4 Whether the business volume
of the business qualifies for the
standard Reward & Recognition
of the Company (as detailed
out in the compensation plan
and as may be announced from
time to time) will be decided by
Hindustan Unilever Network
when the final decision is
taken by the appeal panel. All
recognitions may be withheld by
Hindustan Unilever Network at
its discretion.
N.1.5 The Consultant will not be
invited to attend any event held
by the Company or any of its
Consultants even though he/
she may have qualified for such
event prior to the suspension/
termination.
N.1.6 In the eventuality that the appeal
panel decision is in favour of the
Consultant, Hindustan Unilever
Network shall restore full
rights and privileges and pay
the monies held in the escrow
account to the Consultant.
N.1.7 In the event that the appeal
panel takes any other decision,
Hindustan Unilever Network
will decide what to do with
the monies held in the escrow
account.
N.2 Appeal Process: The appeal request
must be received in writing along with
documents to support the requests. The
request must be filed within the time
period specified in the decision letter
and is to be addressed to Hindustan
Unilever Network, Army and Navy
Building, 3rd Floor, Mumbai-400 001,
for the attention of the National
Operations Head. If the request is filed
after the time limit, the same will be
denied and the Consultant notified
that his request has not been accepted.
N.2.1 The Appeal Panel shall consist
of appropriate personnel from
the corporate staff of Hindustan
Unilever Network as may be
determined at that time by the
Business Head of Hindustan
Unilever Network. It is to be
noted that this Appeal Panel
provides an internal opportunity
for review of decisions regarding
termination, suspension and
the members of this panel do
not act as arbitrators.
N.2.2 In case the Consultant initiates
legal proceedings prior to
hearing by the Appeal Panel,
the same shall be cancelled
and the opportunity for re-
examination withdrawn by
Hindustan Unilever Network.
N.2.3 Procedures for Review by Panel:
N.2.3.1 The parties may produce
evidence on their own
or as the Panel requests.
Admissibility of the evidence
with respect to its relevance
and significance shall be at
the discretion of the Appeal
Panel.
N.2.3.2 Either party can inspect the
document submitted by the
other party.
N.2.4 Final Determination by the Review
Panel:
N.2.4.1 The determination of
the Appeal Panel will be
communication to all parties
by a registered letter or
email.
N.2.4.2 The Review Panel has the right
to change including modify,
reiterate the decision of
Hindustan Unilever Network.
N.2.4.3 If the Appeal Panel
upholds the termination
of the Consultant, such
termination will be
confirmed by the Company
and the Consultant will be
informed that:
i. Either the termination of
the Consultant business
has been confirmed with
effect from the date of
termination previously
notified to the Consultant
by Hindustan Unilever
Network, or
ii. His or her business has
been terminated by the
Appeal Panel in which
case the business is
deemed to have been
terminated by Hindustan
Unilever Network by the
service of notice of the
Appeal Panels decision
to the Consultant.
N.2.4.4 If the Appeal decides on
any action other than
termination then:
i. The Company will
take necessary steps to
implement the Appeal
Panels determination.
34 35
ii. Then Notification
of such action will
be communicated
directly by Hindustan
Unilever Network to the
Consultant by registered
mail clearly specifying
the date by which the
Consultant has to
complete any action or
the dates by which any
action will be taken by
the Company.
N.2.4.5 The decision of the Appeal
Panel shall not give rise
to any liability on the part
of Hindustan Unilever
Network to the Consultant,
including but not limited to
loss of profits or goodwill.
In the case of death of a
Consultant, the Company
should be notified by
the administrator or the
nominee (as defined in
the application form)
within 3 months of the
death with a letter.
O.1 In case of death of a Consultant:
O.1.1 If Hindustan Unilever Network is
not notified of the appointment
of an administrator (in
accordance with provisions of
section O.1.2 below, Hindustan
Unilever Network can appoint a
representative as per the terms
and conditions that it considers
appropriate to manage the
consultantship or assign the
consultantship in accordance
with section O.1.2.iii or cancel
it in accordance with section M.
The representative appointed to
manage the consultantship based
on Hindustan Unilever Network
specifications will receive in full or
part commissions and privileges
earned by the consultantship he/
she represents, for the period
during which he/she manages it.
O.1.2 The Company should be
notified by the administrator
or the nominee (as defined in
the application form) within
3 months of the death with a
letter confirming that he/she
will do the following:
O. Death & Inheritance
i. Sell the consultantship in
accordance with Section M
of the rules.
ii. Become the Consultant,
take charge of the deceased
consultantship.
iii. Appoint a representative for
a period of time, as per terms
and conditions specified
by Hindustan Unilever
Network, who will operate
the consultantship with the
understanding that the said
representative is or will
become a consultant before
he/she starts to operate the
consultantship.
In accordance with rules
as specified by Hindustan
Unilever Network, the
representative can receive
in full or part all incentives
and rewards as earned by
the consultantship that he
represents for the period
during which he manages it.
P. Other Policies
O.2 If the Hindustan Unilever Network
consultantship belongs to two
unmarried people and one of them
dies then the following applies:
O.2.1 The surviving consultant will be
in charge of the business during
the time or according to Section
O 2.2, or until Hindustan
Unilever Network cancels the
consultantship according to
Section L 2.7.
O.2.2 Within 30 days following
the issuance of letter of
administration or proper
authorization
O.2.2.1 The surviving Consult-
ant shall obtain (by will
or sale or operation
of law) the interest
of the deceased
consultantship, or
O.2.2.2 The administrator
of the deceased
Consultants estate can
assign or transfer the
latters part to another
Consultant who shall
operate the business
with the surviving
Consultant or,
O.2.2.3 The Hindustan
Unilever Network
consultantship can be
sold in accordance
with Section G, of the
rules.
O.2.3 The administrator of the
deceased Consultants estate
and the surviving Consultant
shall appoint a representative
to operate the consultantship
for said period, under the terms
and conditions specified by
Hindustan Unilever Network,
with the understanding that the
representative shall become a
Hindustan Unilever Network
Consultant before he takes
charge of the business.
P.1 Restricted Entry: Entry to seminars,
meetings, training sessions, conferences,
etc which are organized by the Company
are personal and are not transferable.
P.2 Company Rights:
P.2.1 Right to Change Prices:
Hindustan Unilever Network
has the right to change its prices
and range without prior notice.
Hindustan Unilever Network
will not give performance
discount, bonus or any other
compensation for any losses
suffered due to price changes,
range changes or products
being out of stock.
P.2.2 Right to deduct any overdue
invoices: Hindustan Unilever
Network reserves the right to
deduct, at any time, any overdue
invoices from any performance
discount or bonus due for
payment to the Consultant.
P.2.3 Right to revise the
Compensation Plan: Hindustan
Unilever Network reserves the
right to expand or revise the
Hindustan Unilever Network
compensation plan, qualification
criteria or the code and rules
with immediate effect.
36 37
P.2.4 Right to make changes in the
content: The Company reserves
the right to make changes
in the content, description,
range and formulation of the
products, including changes
in the marketing strategy,
compensation plan, prices,
policies and procedures from
time to time.
P.2.5 Waiver: The waiver by the
Company of any breach or non-
enforcement by the Company
of any policy shall not prejudice
or preclude the subsequent
enforcement of that policy and
shall not be deemed a waiver
or acquiescence on part of the
Company.
P.2.6 Force Majure: The Company
shall not be liable for any non-
performance of its obligations
or consequences thereof under
this policy due to Force Majure
circumstances beyond its
reasonable circumstances.
P.2.7 Final Authority: The Business
Head shall be the final authority
on interpretation of the
Company policies.
P.2.8 Dispute Settlement: In the
event that the Consultant or the
Company is not satisfied by the
final determination of the re-
examination panel (Section N)
then a sole Arbitrator shall settle
all disputes between parties with
respect to the Policy Manual. The
Sole Arbitrator will be appointed
from the panel of Arbitrators
maintained by the Mumbai
Chamber of Commerce. The
process of arbitration will take
place in Mumbai.
P.2.9 Right to change the Business
Policies: The Company reserves
the right to change the Business
Policies mentioned in this
manual. Any change in the
Manual will be uploaded by
the Company at the Company
website (www.huln.co.in) or
through any other means of
communication and the date
of implementation of the rules
will be the date on which these
have been thus uploaded
or communicated. A notice
intimating the change will be
delayed in the notice board of
the company centre and copy of
these rules will be available at
Company centres. The Company
in addition may also intimate
via SMS to all those Consultants
who are active (active as defined
in this Manual) at their last
mobile number as registered
with the Company about change
of these rules.
P.2.10 All notices/letters to be served
under the terms and conditions of
the agreement of consultantship
shall be sent by registered mail,
courier or any other valid means
of communication to the last
known address and shall be
deemed served within 48 hours
of posting/dispatch.
P.3 Conflicts of Interests: All Consultants
must avoid activities that interfere with
their responsibilities as a Consultant.
Consultants shall not misuse or take any
undue advantage of their positions to
seek gain for themselves or others. Any
interest or action that makes it difficult
for him/her to perform his/her duties
as a Consultant in an effective and
unbiased manner is a conflict of interest.
All Consultants must act in the best
interest of the Company.
Unilever Code of
Business Principles
Our Principles
Our code of business principles describes
the operational standards that everyone
at Unilever follows, wherever they are in
the world. It also supports our approach to
governance and corporate responsibility.
Code of Business Principles
Standard of Conduct: We conduct our
operations with honesty, integrity and
openness, and with respect for the human
rights and interests of our employees. We
shall similarly respect legitimate interests of
those with whom we have relationships.
Obeying the Law: Unilever companies and
employees are required to comply with the
laws and regulations of the countries in which
they operate.
Employees: Unilever is committed to diversity
in a working environment where there is
mutual trust and respect and where everyone
feels responsible for the performance and
reputation of the company. We will recruit,
employ and promote employees on the
sole basis of the qualifications and abilities
needed for the work to be performed. We
are committed to safe and healthy working
conditions for all our employees. We will
not use any form of forced, compulsory or
child labour. We are committed to working
with employees to develop and enhance
each individuals skills and capabilities. We
respect the dignity of the individual and the
right of employees to freedom of association.
We will maintain good communications
with employees through company based
information and consultation procedures.
Consumers: Unilever is committed to
providing branded products and services
which consistently offer value in terms of
price and quality, and which are safe for their
intended use. Products and services will be
accurately and properly labeled, advertised
and communicated.
Shareholders: Unilever will conduct its
operations in accordance with internationally
accepted principles of good corporate
governance. We will provide timely, regular
and reliable information on our activities,
structure, financial situation and performance
to all our shareholders.
Business Partners: Unilever is committed
to establishing mutually beneficial relations
with its suppliers, customers and business
partners. In our business dealings, we expect
our business partners to adhere to business
principles consistent with our own.
Community Involvement: Unilever strives
to be a trusted corporate citizen and,
as an integral part of society, to fulfill its
responsibilities to societies and communities
in which the Company operates.
Public Activities: Unilever companies are
encouraged to promote and defend their
legitimate business interests. Unilever will
co-operate with governments and other
organisations, both directly and through
bodies such as trade associations, in the
development of proposed legislation and
other regulations which may affect legitimate
business interests. Unilever neither supports
political parties nor contributes to the funds
of groups whose activities are calculated to
promote party interests.
Annexure.1
38 39
The Environment: Unilever is committed
to making continuous improvements in
the management of environmental impact
and to the longer-term goal of developing
a sustainable business. Unilever will work
in partnership with others to promote
environmental care, increase understanding
of environmental issues and disseminate
good practice.
Innovation: In our scientific innovation to
meet consumer needs, we will respect the
concerns of our consumers and of society.
We will work on the basis of sound science,
applying rigorous standards of product safety.
Competition: Unilever believes in vigorous yet
fair competition and supports the development
of appropriate competition laws. Unilever
companies and employees will conduct their
operations in accordance with the principles
of fair competition and all applicable
regulations. Unilever is committed to making
continuous improvements in management of
environmental impact and to the longer term
goal of developing a sustainable business.
Unilever will work in partnership with others
to promote environmental care, increase
understanding of environmental issues and
disseminate good practice.
Business Integrity: Unilever does not give or
receive, whether directly or indirectly, bribes
or other improper advantages for business or
financial gain. No employee may offer, give or
receive any gift or payment which is, or may
be construed as being, a bribe. Any demand
for, or offer of, a bribe must be rejected
immediately and reported to management.
Unilever accounting records and supporting
documents must accurately describe and reflect
the nature of the underlying transactions. No
undisclosed or unrecorded account, fund or
asset will be established or maintained.
Conflicts of Interests: All Unilever employees
are expected to avoid personal activities and
financial interests which could conflict with
their responsibilities to the Company. Unilever
employees must not seek gain for themselves
or others through misuse of their positions.
Compl i ance- Moni t or i ng- Repor t i ng:
Compliance with these principles is an
essential element in our business success. The
Unilever board is responsible for ensuring
these principles are communicated to, and
understood and observed by, all employees.
Day-to-day responsibility is delegated to
the senior management of the regions and
operating companies. They are responsible
for implementing these principles, if necessary
through more detailed guidance tailored
to local needs. Assurance of compliance is
given and monitored each year. Compliance
with the code is subject to review by the
board supported by the audit committee of
the board and the corporate risk committee.
Any breaches of the code must be reported
in accordance with the procedures specified
by the joint secretaries. The board of Unilever
will not criticize management for any loss of
business resulting from adherence to these
principles and other mandatory policies and
instructions. The board of Unilever expects
employees to bring to their attention, or to
that of senior management, any breach or
suspected breach of these principles. Provision
has been made for employees to be able to
report in confidence and no employee will
suffer as a consequence of doing so. In this
code the expressions Unilever and Unilever
companies are used for convenience and
mean the Unilever Group of companies
comprising Unilever N.V., Unilever PLC and
their respective subsidiary companies. The
board of Unilever means the directors of
Unilever N.V. and Unilever PLC.
Annexure.2
PAN Card Passport Driving License Voter ID card
*Attach photocopy of any one of these documents
www.huln.co.in
Reg. Office :
Hindustan Unilever Limited, Army &Navy Building,
3rd Floor, 148 MG Road, Fort, Mumbai - 400 001.
Phone : 022 - 61914500
Format of Application Form-Front
40 41
I have read and understood the contents of the Business Manual & the Code of Business Principles,
Policies and Rules of Consultant Conduct which is made available to me. I agree to abide by the same.
I agree that all changes in the Business Manual & the Code of Business Principles, Policies and Rules of
Consultant Conduct made in future shall be applicable and binding to me.
www.huln.co.in
Reg. Office :
Hindustan Unilever Limited, Army &Navy Building,
3rd Floor, 148 MG Road, Fort, Mumbai - 400 001.
Phone : 022 - 61914500
I hereby authorise HUN to send me promotional and transactional messages on my mobile phone no.
supplied by me.
Format of Application Form-Back
Annexure.2
Format of Consultant Order Form

Annexure.3
42 43
Format of Consultant Order Form (Contd.)
Annexure.3
Format of Consultant Order Form (Contd.)
Annexure.3
44 45
Annexure.4
Format of Goods Return Form
Serial No. __________________
GOODS RETURN FORM
All Goods Returns Forms must be complete and accompanied with a copy of Invoice as proof
of purchase.
All claims for returns must be made within 30 days from the date of purchase.
Upcountry replacement will be couriered to the Consultant by the respective Branch.
Replacement will be made with the same product as being returned by the Consultant.
Goods may be returned under one of the following codes:
A. Client dissatisfaction: Goods returned on account of client dissatisfaction must
be accompanied with a letter from the client mentioning Usage, Name, Address,
Telephone and Reason for return.
B. Product received in damaged condition for order received through courier the
damage must be clearly mentioned on the courier copy of invoice and communicated
to the Sender within 24 hours of receipt of damaged consignment.
C. Incorrect product delivered: Product must be returned in resaleable condition.
Tamper proof seal, if any, should be intact.
R
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Consultant's Signature (As on Application Form) ________________________
For Official Use Only
Received on :
Return Warehouse :
Instruction Code :
Invoice
Number
Cusultant ID No. First Name Surname Tel No.
Product
Code
Return
Code
Reason for
Return
Product Name Qty
Reg. Ofce :
Hindustan Unilever Limited, Army & Navy Building,
3rd Floor, 148 MG Road, Fort, Mumbai - 400 001.
Phone : 022 - 61914500
Annexure.5
Format for Information Change Form
INFORMATION CHANGE FORM
Consultant /
Consumer name
Information Applied for change
(Please tick &fill in relevant section supported by document required)
1. Maling Address
2. Contact Details
3. Associate Consultant Details
4. Bank Details
5. Nominee Details
IDNo
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Reg. Office :
Hindustan Unilever Limited, Army &Navy Building,
3rd Floor, 148 MG Road, Fort, Mumbai - 400 001.
Phone : 022 - 61914500
46 47
Annexure.5
Format for Information Change Form (Contd.)
Reg. Office :
Hindustan Unilever Limited, Army &Navy Building,
3rd Floor, 148 MG Road, Fort, Mumbai - 400 001.
Phone : 022 - 61914500
www.huln.co.in
A
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Reg. Office :
Hindustan Unilever Limited, Army &Navy Building,
3rd Floor, 148 MG Road, Fort, Mumbai - 400 001.
Phone : 022 - 61914500
Annexure.6
Format for Change of Line of Sponsorship
To:
The Branch Manager
Hindustan Unilever Network
(Name & Address of the Centre)
Dear Sir/Madam,
Format for Change of Line of Sponsorship
I/We, (Name of the Consultant and/or Associate), ID No.____________________, would like to Change my/our
line of Sponsorship on account of (Tick one):
1. Transfer of Business Relationship with the Transferee: _____________________
2. Sale of Business Transfer form Attached (Yes/No)
3. Change of Sponsor Release & Acceptance letters attached (Yes/No)
4. Resignation & Re-registration Inactivity Period note Attached (Yes/No)
Merger Reason:__________________________________________
My/Our Current Sponsor is
1. Name : _______________________________________
ID : _____________________
2. Name : _______________________________________
ID : _____________________
New Sponsor/New Consultant is:
Name : ___________________________________________
ID : ________________________________
I/We agree that I/we have read all the clauses as mentioned in the Policy Manual and am/are affecting the
change as per the procedure laid therein.
Request for your approval,
Your faithfully,
Consultant / Associate Consultant:
Name ____________________________________ Name ____________________________________
Signature _________________________________ Signature _________________________________
ID No. ___________________________________ ID No. ___________________________________
I agree. I agree.
Existing Sponsor/active Director or & above New Sponsor
Name ____________________________________ Name ____________________________________
Signature _________________________________ Signature _________________________________
ID No. ___________________________________ ID No. ___________________________________
Reg. Ofce :
Hindustan Unilever Limited, Army & Navy Building,
3rd Floor, 148 MG Road, Fort, Mumbai - 400 001.
Phone : 022 - 61914500
48 49
PAN Card Passport Driving License Voter ID card
Passport
*Attach photocopy of any one of these documents
Reg. Office :
Hindustan Unilever Limited, Army &Navy Building,
3rd Floor, 148 MG Road, Fort, Mumbai - 400 001.
Phone : 022 - 61914500
PRIVILEGED MEMBER APPLICATION FORM
Privileged Member Name
(As per Bank Details)
B
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That all the particulars and information given in this application form (and all documents referred or provided there-
with) are true, correct, complete and up-to-date in all respects and I have not withheld any information.
I agree and understand that Hindustan Unilever Network reserves the right to retain the application form, and the
documents provided therewith, and will not return the same to me.
I confrm that I have read the details of Privileged Membership and promise to abide by all rules governing the same.
I declare that I have verifed this form. I recommend Mr/Mrs...................................................... to become a privileged Member
of Hindustan Unilever Network.
Signature of Consultant
I declare, confrm, agree
Annexure.7
Format of Privileged Member Application Form
Code of Business Ethics
A Code Administrator has been appointed
to take care of customer grievances. Any
consumer who feels that he has been
aggrieved by a DSA member company in any
way, can approach the Code Administrator
either individually or through a consumer
organisation. In July 1997, Justice D.M.
Rege, Retd. Justice, Mumbai High Court, was
appointed as the Code Administrator of the
IDSA. Code Administrators from around the
world meet biennially to discuss important
issues & share their experiences. Consumers
are protected against illegal or unethical
practices.
General
1. Scope: The World Direct Selling Code
of Conduct Towards Consumers
(hereinafter referred to as the Code)
is published by the World Federation of
Direct Selling Association (WFDSA) for
its national Direct Selling association
members. The Code concerns the
relations between Direct Selling
companies and Direct Sellers on the
one hand and consumers on the
other. The Code is aimed at achieving
the satisfaction and protection of
consumers, the promotion of fair
competition in the framework of free
enterprise and the enhancement of the
public image of Direct Selling.
2. Glossary of Terms: For the purpose
of the Code, the terms used have the
following meanings:
i) Direct Selling: The marketing
of consumer products directly
to consumers generally in their
homes or the homes of others,
at their workplace and other
places away from their permanent
retail locations, usually through
explanation or demonstration of the
products by a Direct Seller.
ii) DSAs: Direct Selling Associations
are national associations of Direct
Selling companies representing the
interest of the Direct Selling industry
of a country.
The Code of Ethics sets out fair and ethical principles
which induce a congenial and healthy environment
in the direct selling industry. Consumers are
protected against illegal or unethical practices
through the enforcement of the Code. To fulfill its
objectives, the Association has laid down guidelines
for behavior :
i) Towards Consumers.
ii) Towards Direct Sellers, between Direct Sellers and
between companies.
Indian Direct Selling
Associaton (IDSA)
50
iii) Company: A Direct Selling
company is a business entity which
utilizes a direct selling organisation
for the marketing of products
associated with its trademark or
service mark or other identifying
symbol and which is a member of a
DSA.
iv) Direct Seller: A Direct Seller is
a person who is a member of
a distribution system of a direct
selling company. A direct seller
may be an independent commercial
agent, independent contractor,
independent dealer or Consultant,
employed or self-employed
representative, franchisee or the
likes.
v) Product: Product includes goods
and services, both tangible and
intangible.
vi) Selling: Selling includes contacting
potential customers, presenting and
demonstrating products, taking
orders and delivery of goods and
the collection of payment.
vii) Party selling: Selling through
explanation and demonstration of
products to a group of prospective
customers by a Direct Seller usually
in the home of a hostess who invites
other persons for this purpose.
viii) Order form: Includes printed or
written orders, receipts & contracts.
ix) Recruiting: Any activity conducted
for the purpose of inducing a
person to become a direct seller.
x) Code Administrator: Independent
person or body appointed by a DSA
to monitor member companies
observance of the DSAs code and
to resolve complaints under the
code.
3. Associations: Every national DSA
pledges to adopt a code of conduct
that incorporates the substance of the
provisions of the code, as a condition
of its admission and continuing
membership in WFDSA.
4. Companies: Every DSA member
company pledges to abide by the
code as a condition of admission and
continuing membership in the DSA.
5. Direct sellers: Direct Sellers are not
bound directly by the code, but shall be
required by their companies to adhere
to it or to business policies, meeting its
standards as a condition of membership
in the companies distribution systems.
6. Self-regulation: The court is a
measure of self-regulation by the Direct
Selling industry. It is not a law, and its
obligations may require a level of ethical
behaviour which exceeds existing legal
requirements. Non-observance does
not create any civil law responsibility.
With termination of its membership
in a DSA, a company is no longer
bound by the Code, the provisions of
which remain applicable to events or
transactions occurring during the time
a company was a member of the DSA.
7. Law: Companies and Direct Sellers
are presumed to comply with the
requirements of law and therefore
the code does not restate all legal
obligations.
8. Standards: The code contains standards
of ethical behaviour for Direct Selling
companies and Direct Sellers. National
DSAs may vary these standards
provided that the substance of the code
is preserved or as is required by national
law. It is recommended that the code be
used as evidence of industry standards.