www.southfloridapmi.

org

PROJECT MANAGEMENT INSTITUTE

SOUTH FLORIDA CHAPTER
PROFESSIONAL DEVELOPMENT DAY (PDD) 2009
May 1st, 2009

Making a Difference

Transforming

Leading

Adding Value

Sponsored by
Welcome to the PMI
South Florida Chapter’s Thanks for being a part of the 2009
Professional Development Day 2009! Professional Development Day!

Congratulations! During these tough times, the best

investment you can do is in your professional development
and attending this seminar is a living proof that you are
really committed to yourself.

The portfolio of programs and projects defined by the

Board of Directors in 2009 works around the theme of
“Creating value through a global leadership culture” and
our annual PDD is always the best venue to give you an
opportunity to a) acquire/refine your knowledge and skills
by attending sessions delivered by recognized speakers in
our industry, b) to network with your colleagues, c) to talk
with local and global partners to understand the range of
solutions and tools that are available to help you provide
value in any project and finally d) to talk with my fellow
board members and understand what we are doing and
how to get involved in any capacity you may have (as a
volunteer, as a practitioner or as a partner).

I was looking for the best way to express how pleased we

are for having you here and to be honest I was not being
succesful unti I found a story in the blog of a worldwide
recognized author that I think is the perfect way to make
visible our unspoken words.

Valuing one’s companion

A warrior knows that his finest masters are the people with whom he shares the
battlefield. Asking for advice is dangerous. Giving advice is even more of a risk.
When he needs help, he tries to see how his friends resolve - or fail to resolve -
their problems.
If he seeks inspiration, he reads on the lips of his neighbor, the words his guardian
angel wishes to impart to him. When he is tired or lonely, he does not dream
of distant men or women; he seeks those by his side, and shares his pain or
necessity for comfort - with pleasure and without guilt.
A warrior knows that the most distant star in the Universe manifest itsefls in the
world around him.
Paulo Coelho, www.warriorofthelight.com

I sincerely hope you realize that you are not alone in your
quest for excellence and that all of us (hundreds around
you while you read this booklet and several thousands
more around the world) are working really hard on the
future of your profession and our business community.
Ricardo Triana, PMP
Let’s ensure that after this day, you have really made a President
difference in your life and will be able to add value by
transforming and leading the global portfolio that is waiting
for us all.
 KEYNOTE SPEAKERS

Morning Keynote Speaker: Afternoon Keynote Speaker:

Vicki Hitzges Ron Black
The 97% Success Guarantee Acrobatics for Overachievers

Researchers at the Carnegie Foundation devoted
a great deal of time and money studying what
makes people successful.  Their findings have been
translated into a laugh-provoking, motivational
presentation. This high-energy keynote will give you
tips that you can use immediately to attract and keep
clients, build strong  relationships in your office and
strengthen relationships with friends and at home.  Skillfully blending the essentials of time management,
You’ll learn specific rapport-building techniques you
can use right away.  You’ll benefit personally and
professionally from attending and both you and your
organization will profit from what you will learn.
Get more done and get home sooner! Missed
deadlines, churning priorities, and 50-hour weeks
plague today’s high-achievers. With this fresh
approach, you’ll master six powerful productivity
principles and a novel control-point technique that
obsoletes traditional time management.
project management, and productivity with the
latest research on multi-tasking, sleep, and other
performance affecting choices, you’ll transform the
way you work forever.

Vicki Hitzges’s high-voltage personality lights up Ron Black helps business leaders and professionals
the room.  As an award-winning  TV news anchor thrive in an environment of accelerating complexity
and talk show host, she learned to communicate.  and explosive change. As the founder of nine
As a publicist for several of Dallas’  best-known businesses, a four-time turn-around executive,
corporations and celebrities, she learned  the art of and a Fortune 500 marketing VP, Ron knows what
business. Vicki uses that rich background to educate it takes to lead organizations through growth,
and entertain  audiences around the globe. She has turbulence, and change. He’s consulted to over 200
spoken from New England to New Zealand, bakes start-up businesses, authored two books on project
brownies so rich you can feel your aorta snap shut management including the popular Complete Idiot’s
and loves to laugh.You’ll enjoy her warm personality Guide to Project Management with Microsoft Project
and vibrant, fun delivery.  Plus, you’ll leave with new 2003, and created the train-your-team-over-pizza
skills you can use right away.  seminar on DVD, Acrobatics for Overachievers. He’s
spoken to over 1000 groups in 47 states, throughout
Australia, Canada, and in Russia.

3
 PDD SCHEDULE 2009

Time PDUs Activity

7:00AM - 7:45AM Registration / Check-in
 
   Continental Breakfast
7:00AM - 7:45AM
  (Silver Palm/Golden Palm — Salons 1 & 2)
Chapter Welcome & Opening Remarks 
7:45AM - 8:00AM
  (Silver Palm/Golden Palm — Salons 1 & 2)
Morning Keynote Speaker – The 97% Success Guarantee - Vicki Hitzges
8:00AM - 9:30AM 1.5
(Silver Palm/Golden Palm — Salons 1 & 2)
Beverage Break / Exhibitor Showcase
9:30AM - 9:45AM
(Silver Palm/Golden Palm — Salons 1 & 2)
Breakout Coconut Palm A & B Date Palm A & B Spanish Palm A & B Caribbean Palm A & B Biscayne Palm
Rooms Atrium 1 Atrium 2 Atrium 3 Atrium 4 Salon 4
(Room Sponsor) (CA) (Keller) (PMI South Florida) (CA) (SoftKey)
Meeting Enterprise
The Process &
Team Building and The Art of the Goals through Old Dogs – New
Persona of Effective
9:45AM - 10:45AM 1 Influencing Skills Project Start Project and Portfolio Tricks
Leadership
Frank Saladis Eddie Merla Management Vicki Hitzges
Steve Hegele
Steve Romero
Beverage Break / Exhibitor Showcase
10:45AM - 11:00AM
(Silver Palm/Golden Palm — Salons 1 & 2)
Creating Revolutionary
Transformational Strategic Project Project Manager as A Real Risk Managing Multiple
11:00AM - 12:00PM 1 Performance during Management Strategic Leader Assessment Small Projects
a Recession Maturity Model Rick Morris Sandra Rowe
Nathaniel Quintana
Simone Brown Gary Heerkens
Lunch / Networking / Sponsor Showcase / Vendor Raffles
12:00PM - 1:00PM
(Silver Palm/Golden Palm — Salons 1 & 2)
Afternoon Keynote Speaker – Acrobatics for Overachievers - Ron Black
1:00PM – 2:15 PM 1.25
(Silver Palm/Golden Palm — Salons 1 & 2)
Beverage Break / Exhibitor Showcase
2:15PM – 2:30PM
(Silver Palm/Golden Palm — Salons 1 & 2)
Revolutionary Meeting Enterprise
The Process & Facilitation
Team Building and Strategic Project Goals through
Persona of Effective Essentials for Project
2:30PM – 3:45PM 1.25 Influencing Skills Management Project and Portfolio
Leadership Leaders
Frank Saladis Maturity Model Management
Steve Hegele Ron Black
Gary Heerkens Steve Romero
Snack Break / Vendor Raffles / Raffle for PDD 2009 / Exhibitor Showcase
3:45PM - 4:00PM
(Silver Palm/Golden Palm — Salons 1 & 2)
Creating Managing Multiple
The Art of the Project Manager as A Real Risk
Transformational Small Projects
Project Start Strategic Leader Assessment
4:00PM – 5:00PM 1 Performance during
a Recession
Simone Brown
Eddie Merla Nathaniel Quintana Rick Morris Sandra Rowe

Attendees of the PDD 2009 are entitled to claim up to 7 PDUs under category 3 of the PMI Continuing Certification Requirements
Program (CCR). PMPs are expected to record their attendance via the PMI website at www.pmi.org

To report your PDUs, just enter the program number C038-PDD2009 and then enter the number of PDU’s associated with the
sessions you attended.

4
CREATING VALUE THROUGH PROJECT MANAGEMENT

5
 SPEAKERS AND SESSIONS
The Process & Persona of
Effective Leadership
Steve Hegele
9:45 to 10:45 and 2:30 to 3:45 change and execution of knowledge.  When
It’s been said that you “Lead people and Manage
processes,” you “Lead from the front and Manage from
the back,” and, “Leadership tends to be more emotional
and management tends to be more intellectual.” This
may explain why so many project managers struggle with
project leadership! The duality of leading and managing
at the same time is an ongoing challenge for many
people in all management positions, but it is especially
challenging for project managers due to the fact that
they are often asked to influence others without direct
authority. In this presentation we will discuss critical
dynamics to this important and frustrating situation
such as when it is appropriate to take the time and effort
necessary to build commitment and when compliance
is all that is needed. This session will be presented in
an interactive format and is appropriate for all levels of
project management experience.
Team Building and Influencing
Skills for Leaders
Frank Saladis, PMP
9:45 to 10:45 and 2:30 to 3:45
This presentation is designed to provide participants
with an opportunity to examine and strengthen personal
influencing skills, build more effective communication
skills and develop plans to assist in forming a high
performance team. The presentation is highly interactive
and participative and is designed to increase awareness
about how people are influenced, provide information
about developing a stronger and more effective and
authentic leadership style, and provide techniques that
will help to coach, mentor, and develop team members
who are mutually supportive and committed to common
objectives. This session will be presented with a
combination of lecture and interactive exercises and is
appropriate for intermediate level of project management
experience.
6
Steve Hegele
Steve Hegele is the founder and CEO of Hegele
Academy, a company about transformation,
businesses, teams and individuals want to
move from “good” to “great”, they call Steve! He
is well known for asking the kinds of questions
that disrupt conventional thinking.  Steve helps
groups uncover the critical core issues that limit
their performance.  His clients will say that he
is “painfully” honest and candid which makes
him a rare asset to those seeking real feedback
which leads to measurable improvement. His
engaging and dynamic style invites listeners to
make decisions that lead to increased energy,
learning, collaboration and results. Hegele lives
his business motto: Knowledge is important,
execution is essential!
Frank Saladis
Frank P. Saladis, PMP, is a Consultant and
Instructor / Facilitator within the project
management profession and has over 35 years
of experience in the IT, Telecom Installation and
IT Project Management training environment.
He is a senior consultant and trainer for
Successful Strategies International, Inc, and
the International Institute for Learning Inc. He
is a Project Management Professional and
has been a featured presenter at the Project
Management Institute® Annual Symposiums,
Project World, PMI World Congress,
CMMA, and many PMI Chapter professional
development programs. Frank is a Co-Publisher
of the internationally distributed newsletter for
allPM.com, a project management information
portal, and a contributor to the allPM.com
project management website. Mr. Saladis is the
originator of International Project Management
Day and has written numerous leadership and
project management related articles. Frank was
recognized as PMI Person of the Year for 2006.
 SPEAKERS AND SESSIONS
Vicki Hitzges
Vicki Hitzges’s high-voltage personality lights up
the room. As an award-winning TV news anchor
and talk show host, she learned to communicate.
As a publicist for several of Dallas’  best-
known corporations and celebrities, she
learned the art of business. Vicki uses that rich
background to educate and entertain audiences
around the globe. She has spoken from New
England to New Zealand, bakes brownies so
rich you can feel your aorta snap shut and loves
to laugh. You’ll enjoy her warm personality and
vibrant, fun delivery. Plus, you’ll leave with new
skills you can use right away.
“Old Dogs – New Tricks”
(Conquer the Challenge of Change)
Vicki Hitzges
9:45 to 10:45
Arguably the biggest challenge facing business today is
the constant bombardment of change. Corporations not
only need to survive change, they need to learn to thrive
in its midst. This talk tells how. You will learn to deal with
the basic problem of change, the fear it creates. (Change
brings risk, and risk brings fear.) This presentation
explains the fear cycle AND tells how to break it. Master
change so change doesn’t master you!
This session will be presented in an interactive lecture
format.
7
 SPEAKERS AND SESSIONS
The Art of the Project Start
Eddie Merla, PMP
9:45 to 10:45 and 4:00 to 5:00
This presentation will provide tools and techniques for
starting critical projects. This presentation will provide
tools and techniques for crafting powerful project visions,
establishing relationships with your stakeholders, selling
the vision and approach, obtaining commitments, and
communicating the project’s needs and approach
through powerful presentation techniques.
This session will be presented in a lecture format and
is appropriate for all levels of project management
experience.
Meeting Enterprise Goals through
Project and Portfolio Management
Steve Romero
9:45 to 10:45 and 2:30 to 3:45
Every enterprise must ensure their business priorities
and investments are tightly linked. Project and Portfolio
Management is the governance mechanism used to
make rational and reasonable spending and investment
decisions to enable companies to meet their growth
strategies. The goal of Project and Portfolio Management
is to ensure an organization’s overall portfolio investments
are aligned with and contributing optimal value to the
organization’s strategic objectives.
This presentation provides a comprehensive overview of
the discipline of Project and Portfolio Management and
how it used to enable an enterprise to meet its strategic
goals and objectives.
This session will be presented in a lecture format and is
appropriate for advanced levels of project management
experience.
8
Eddie Merla
Eddie Merla, PMP®, is a PMP® instructor and a
speaker and trainer on project management and
leadership topics. He is the Owner/Principal
of Duende Project Management Services.
He has over 20 years of project management
experience including seven years experience
leading international consulting engagements
and projects. He has implemented Project
Management Offices for multiple organizations
and in multiple industries. Eddie is a frequent
presenter at PMI Global Congresses having
presented at the EMEA, North America and
Latin America Congresses.
Steve Romero
Steve Romero is the IT Governance Evangelist
at CA, Inc. In this capacity, he acts as a strong
advocate for the customer, speaking around
the world to users, prospective clients, industry
organizations and IT luminaries to identify and
communicate IT governance best practices.
His mission is to help enterprises realize the full
potential of their IT organizations for strategic
and competitive advantage. He is a Certified
Project Management Professional, a Certified
Information Systems Security Professional,
ITIL Foundation Certified, a Certified Process
Master, and a Certified Computer Professional.
 CREATING VALUE THROUGH PROJECT MANAGEMENT

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The discipline of project management plays a key role in the competitive,

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9
 SPEAKERS AND SESSIONS
A Real Risk Assessment
Rick Morris, PMP
11:00 to 12:00 and 4:00 to 5:00
As one of last year’s most popular PDD speakers,
Rick returns this year with a brand new approach
to Risk Management. Everyone understands the
importance of Risk Management, yet it is one of the
most misunderstood and underutilized tools in project
management. Furthermore, many of the tools either
add to the confusion or provide little actionable detail to
assist in the management of the project. Rick’s session
will teach how to create a real, relevant, and actionable
risk assessment that will provide solid data to support
contingencies to ensure project success.
This session will be presented in a lecture format and
is appropriate for all levels of project management
experience.
The Revolutionary Strategic Project
Management Maturity Model
Gary Heerkens, PMP
11:00 to 12:00 and 2:30 to 3:45
This presentation unveils a powerful, yet simple evaluative
tool which takes project management to the “next level”
by examining how well organizations integrate project
management with strategic management. Emerging
practices relating to program management, portfolio
management, strategic alignment, and business
results are incorporated in an easy-to-use tool to
help organizations evaluate how effectively they’re
implementing project management from a strategic
perspective.
This session will be presented in a lecture format.
10
Rick Morris
Rick A. Morris, PMP, is an ITIL Practitioner,
consultant, author, mentor, and creator of
a non-profit foundation to promote Project
Management in charities and other non-profits.
His appetite for knowledge and passion for the
profession makes him a sought after speaker at
PMI chapters, various civic organizations, and
a frequent guest lecturer at local universities.
He holds the PMP, MPM, Six Sigma Green
Belt, MCTS, MCSE, TQM, ATM-S, ITIL, and ISO
certifications.
Gary Heerkens
Gary R. Heerkens, PMP, CPM, CBM, CIPA, PE,
MBA is president of Management Solutions
Group, a firm that specializes in providing
Project Management training solutions and
organizational development support to
individuals and companies. Before forming
Management Solutions Group, Mr. Heerkens
managed projects for the Eastman Kodak
Company for over 20 years, and served as the
assistant to the Director of Project Management.
He is a frequent speaker at project management
conferences and has served on the editorial
board of two nationally-circulated newsletters.
Mr. Heerkens is a contributing editor for PM
Network magazine and has published two
books including “The Business-Savvy Project
Manager.”
 SPEAKERS AND SESSIONS
Sandra Rowe
Sandra Rowe, PMP, MBA, MSCIS has more than
20 years of project management experience.
Sandra also develops project management
processes, tools and techniques, and designs,
develops and delivers project management
training programs. She has taught graduate
level project management classes and speaks
regularly at project management conferences
on a variety of topics related to project
management processes, project management
for small projects, and project office. Sandra is
also the author of Project Management for Small
Projects and currently sits on the Projects@
Work Editorial Board.
Managing Multiple Small Projects
Sandra Rowe, PMP
11:00 to 12:00 and 4:00 to 5:00
This session was so popular at last year’s PMI Global
Congress in Denver that Sandra was asked to provide an
“encore” presentation. When managing multiple small
projects you need to be more efficient, you need more
control, and you need a tool to communicate project
interdependencies. Sandra will share with you a project
management process designed to manage multiple
small projects providing consolidated reporting, allowing
the project manager to view the progress of the entire
project portfolio.
This session will be presented in a highly interactive
lecture format and is appropriate for basic to intermediate
levels of project management experience.
11
 SPEAKERS AND SESSIONS
Project Manager as
Strategic Leader
Nathaniel Quintana, PMP
11:00 to 12:00 and 4:00 to 5:00
During this presentation attendees will learn how serving
as a project manager will help develop their skill to
become a strategic leader. A variety of leadership skills
will be discussed and sited to demonstrate how PMs can
add to the success of their organizations. By the end of
this presentation attendees will learn how being a project
manager can build their skills to become strategic leaders
and apply these skills to help their organizations become
more successful. The presentation will demonstrate how
project managers can use strategic leadership skills
to make a difference. The skills reviewed will discuss
transforming organizations and adding value.
This will be a highly interactive session with some lecture
and is appropriate for all levels of project management
experience.
Creating Transformational
Performance during a Recession
Simone Brown
11:00 to 12:00 and 4:00 to 5:00
Many organizations now have to do more with less. You
can find hidden opportunities in your project management
and IT processes that can improve performance, even
in a recession. Our Transformational Performance
strategies use methodologies in portfolio management,
risk management and process improvement to reduce
costs and accelerate results. Join us and learn how to
use the tools that will enable delivery of faster, better
services, less expensively. We’ll show you how to
develop initiatives with clearer goals, shorter timelines
and reduced risk.
This session will be presented in a lecture format
and is appropriate for executive leadership as well as
intermediate and advanced levels of project management
experience.
12
Nathaniel Quintana
Mr. Quintana is the Director of Chaos at Harvest
PM. He has over 10 years of experience in the
field of Information Technology and 5 years
of training experience. He has consulted and
worked in an array of industries such as the
Department of Defense, Civil Government,
Aerospace, Manufacturing, Convention
Services, Call Centers and Education. He has
provided thought leadership on a variety of
areas including process improvement, project
management maturity, EVM, communications
and resource management. He is currently the
2009 Chair for the PMI Nomination Committee
and has been a volunteer for the PMI Standards
Consensus Body as well as the 2008 OPM3
Update Team.
Simone Brown
Simone Brown is a management consultant,
public speaker and a talk radio personality who
routinely creates opportunities for organizations
to deliver faster, better services, less expensively.
She is an electrical engineer with certifications
in both Project Management and Lean/Six
Sigma. Her areas of expertise include strategic
planning, business process improvement and
project management. Simone improves people,
performance and profits by providing valuable
expertise to help executives and professionals
“take it to the next level”.  Her experiences in
reducing costs and improving performance
have enabled her to make lasting organizational
changes across industries like Financial
Services, Supply Chain, Telecommunications
and Higher Education.
 SPEAKERS AND SESSIONS
Ron Black
Ron Black helps business leaders and
professionals thrive in an environment of
acceleraing complexity and explosive change.
As the founder of nine businesses, a four-time
turn-around executive, and a Fortune 500
marketing VP, Ron knows what it takes to lead
organizations through growth, turbulence, and
change. He’s consulted to over 200 start-up
businesses, authored two books on project
management including the popular Complete
Idiot’s Guide to Project Management with
Microsoft Project 2003, and created the
train-your-team-over-pizza seminar on DVD,
Acrobatics for Overachievers. He’s spoken
to over 1000 groups in 47 states, throughout
Australia, Canada, and in Russia.
Facilitation Essentials
for Project Leaders
Ron Black
2:30 to 3:45
Designed expressly for project managers, sponsors,
and core team members this session applies meeting
facilitation best practices to the challenges of leading
effective project teams. Learn how to boost your team’s
authentic participation, build a shared clarity of purpose,
generate better ideas, integrate competing demands
and viewpoints, weight and prioritize options, and make
better project decisions. With an easy-to-use three-step
facilitation framework and selected process tools, you’ll
be able to lead even the most challenging meeting with
complete confidence and professional composure—and
harvest the wisdom of your team!
This session will be presented in an interactive lecture
format and is appropriate for all levels of project
management experience.
13
 FACILITY LAYOUT

14
 ® ®
OUR APPRECIATION TO THE PDD 2009 TEAM

Laura Murfin-Grasser | Event Project Manager

Arlen R. Stock | Event Facilities Lead
Nader Hooshmand | Event Finances Lead
Ravi Srinivasan | Event Promotion Lead
Sanjeev Jain | Event Registration Lead
Hector Rodriguez | Event Seminar Materials Lead
Marlene Melendez | Event Speakers Lead
Paula Jacob | Event Sponsors Lead
Education & Professional Development Board Members who
gave direction and support: Tricia Geary, Debra Forte and Al
Cacace.
BOARD OF DIRECTORS 2009
Executive Team
Ricardo Triana | President  value and utilize project management and then attribute
Bernie Saenz | President-Elect  
Patricia Garofano |  Past President
Who we are?
Benefits of the PMI South
Florida Chapter
Project Management Institute (PMI) is a Not-for-Profit
Professional Association founded in 1969 by working
project managers and currently is composed by 420,000
members and credential holders (with Project Management
Professional -PMP- as the most recognized of those
credentials). At PMI, our primary goal is to advance the
practice, science and profession of project management
throughout the world in a conscientious and proactive
manner so that organizations everywhere will embrace,
their successes to it.

Education and Professional Development Our Chapter

Albert John Cacace | Vice President Education 
Samir Wong | Director, Standards and Certification Training  The PMI South Florida Chapter was chartered in 1986.
Mary Ann McIlraith | Director, Mentoring Program 
Debra Forte | Director, Professional Development Seminars  We are only one of over 250 chapters in 70 countries
Tricia Geary | Director, Dean of Education around the world and currently we have over 1,500
members. Our vision is to be known throughout South
Membership Florida, Latin America and Caribbean communities for
Kathy Ericsson | Vice President Membership  promoting professional excellence in project management
Connie Maldonado | Director, Volunteers 
Ramses Maldonado | Director, Engagement and Retention  with continuing support from PMI.
Regina Santarcangelo | Director, Job Opportunity Program 
Marylin Marante  | Director, New Members  Benefits of the PMI South Florida Chapter

Operations • An incredible online presence: A chapter website

Marlene Rodriguez | Vice President Operations
Arline Hruschka | Director, Governance (www.southfloridapmi.org) packed with exclusive
Jorge Dominguez | Director, Portfolio Management  features for members LinkedIn, Facebook and Twitter.
Lally Rivero | Director, Registration • An annual report / strategic plan and three electronic
Sandra Parras | Director, Logistics & Facilities quarterly newsletters
Roy Vincent | Director, Administration • Periodic educational and informative sessions: Dinner
Finance meetings in Broward, Miami-Dade and Palm Beach
Robin Lenihan | Vice President Finance Counties, allowing members to earn PDUs, listen to
Verra Roth | Director Finance Operations relevant speakers and also to network with members,
organizations and partners.
Programs • A broad educational offering: PMI certification
Claire Marrero | Vice President Programs
Francisco Matos | Director, Broward courses, PM Knowledge and soft skills seminars and
Julian Nathaniel | Director, Dade a mentoring program.
Sean Kenny | Director, Palm Beach • Career Transition Support: Job Opportunity Program,
Sazana Wedderburn | Director, Networking complimentary entrance to an Annual Job Fair and an
Annual Career Day.
Marketing and Development
Wendy-Ann Nesbeth | Vice President Marketing   • An Annual Professional Development Day (PDD) A
Valerie Slebi | Director, Research & Advertisement one-day seminar that offers multiple knowledge-
Myra Patino | Director, Outreach Education  based tracks, network opportunities and PDU accrual
Cynthia Hoyos | Director, Center of Excellence at the best price per PDU in the market.
• An excellent portfolio of programs for volunteers
Technology
Shea Heaver | Vice President Technology Offering them opportunities to enhance/practice their
Victor Arenas | Director, Online Presence  leadership skills, acquire new knowledge, network
Craig Connelly | Director, Electronic Communications  with other colleagues in the area and earn PDUs at
Carlos Lagares | Director, SaaS Applications  their own pace and availability
Peter Walton | Director, Database Management 
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