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Mission Critical
Tier Certification Webinar 6 April 2011 By Julian Kudritzki
data center management and engineering consultants Uptimeinstitute.com/professionalservices

2011 Uptime Institute Professional Services, LLC

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Uptime Institute
Data center industry thought leader, collaborator, Certification body
> Content and Standards
Tier Classification System Operational Sustainability

Annual Symposium
> 2011: The Disrupted Data Center Cloud, Cost, Capacity, Carbon

Network
> > > > North America Europe, Middle, East, & Africa (EMEA) Brazil Asia Pacific

Uptime Institute Professional Services

2011 Uptime Institute Professional Services, LLC

Tier Classification System Overview

data center management and engineering consultants Uptimeinstitute.com/professionalservices

2011 Uptime Institute Professional Services, LLC

Why Uptime Institute Tiers?

Internationally recognized de facto standard
> Downloaded in over 110 countries > Tier Certifications in almost 40 countries

Only data center benchmarking system developed by and for data center owners Rate a single site, compare two sites, or evaluate a portfolio Encourages innovative engineering solutions Allows for client equipment preferences Performance-based fundamental concepts
> Not a checklist, design menu, or cookbook
2011 Uptime Institute Professional Services, LLC 7

Tiers Pertain to Design Topology

Configuration of the site infrastructure equipment
> Maintenance opportunities > Fault response

Driven by owners tolerance for an outage

> Planned or unplanned downtime

Do not address operation or location of the facility

2011 Uptime Institute Professional Services, LLC

Tier Classification System

Tier I: Basic Capacity
> Computer room, UPS, engine generator, computer cooling > Single distribution path and N capacity > Susceptible to all maintenance- and fault-related shutdowns

Tier II: Redundant Capacity

> Single distribution path and N + R components > Shutdown MAY be required for maintenance on redundant components > Susceptible to shutdowns for maintenance on distribution paths > Susceptible to fault
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Tier Classification System

Tier III: Concurrent Maintenance
> Maintenance or replacement of each and every distribution and capacity components > No shut down for planned equipment work or replacement > Susceptible to fault

Tier IV: Fault Tolerance

> Multiple, active, Compartmentalized capacity components and distribution paths autonomously > 'N' after any failure > No shut down for planned equipment work or replacement > No shut down for single fault
2011 Uptime Institute Professional Services, LLC 10

Tier Myths
Myth: Multiple utility feeds are required by Tiers
> Configuration of the public utility does not affect Tier

Myth: A Tier rating is aggregate (Tier II.5, Tier II+)

> Tier is tied to the lowest rated subsystem > Partial Tiers are undefined and misleading

Myth: Uptime Institute Tiers = TIA

> There is no affiliation between the TIA & Uptime Institute > Some locales can never meet all TIA criteria

2011 Uptime Institute Professional Services, LLC

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Tier Myths
Myth: Tiers requires a raised floor
> Tier Certifications awarded to slab and raised-floor computer rooms > Height of the raised floor is driven by capacity

Myth: Tiers addresses location and operations

> Tiers focuses on the design and its implementation > Location and operations is the focus of second Uptime Institute Standard

2011 Uptime Institute Professional Services, LLC

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Beyond Tier: Operational Sustainability

Operational Sustainability is the management of the physical infrastructure to ensure long-term performance
> > > > Staffing Training Processes and Procedures Place

Download Tier Standard: Operational Sustainability at http://uptimeinstitute.com/resources

2011 Uptime Institute Professional Services, LLC

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Tier Certification Benefits & Process

data center management and engineering consultants Uptimeinstitute.com/professionalservices

2011 Uptime Institute Professional Services, LLC

Characteristics of Tier Certification

Internationally recognized benchmarking system Differentiate from self certifications
> Letters, foil, plaque, and Web site listing

Uptime Institute is the exclusive Tier Certification body worldwide

> Eliminates compromise of a service provider rating its own work > Tier Certifications in almost 40 countries

2011 Uptime Institute Professional Services, LLC

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Characteristics of Tier Certification

Thorough, rigorous process
> Each and every critical infrastructure system is checked > No shortcuts to high availability > No excuses for surprises

Senior Consultant expertise

> Multi-disciplined to ensure consistent solution > Performs document review > Leads on-site visit

2011 Uptime Institute Professional Services, LLC

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Benefits of Tier Certification

Insurance for data center facilities investment
> Protects against loss of weakness in infrastructure > Ensures consistent solution

EnterpriseRecognizes organizational accomplishment

> Demonstrate to upper management that performance capability is there

Managed Service ProviderAwards industry achievement

> Competitive differentiation > Reduces or eliminates need for due diligence

2011 Uptime Institute Professional Services, LLC

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Attributes of Tier Certification Client

Project in development
> New build or upgrade/renovation

Infrastructure is changeable
> Findings actionable by design team as solution develops from concept detailed final

Constraints to apply to operational site

> Pass/fail nature of Tier Certification does not address feasibility and prudence > Changes expensive, intrusive, or requiring downtime

2011 Uptime Institute Professional Services, LLC

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Tier Certifications Worldwide

2011 Uptime Institute Professional Services, LLC

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Tier Certification Industries

2011 Uptime Institute Professional Services, LLC

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Tier Certification Projects

Argentina Australia Austria Brazil Canada China Czech Republic Costa Rica Ecuador France Hong Kong India Italy Jamaica Japan Luxembourg Malaysia Malta Mauritius Mexico Netherlands New Zealand Qatar Romania Russia Saudi Arabia South Africa South Korea Spain Turkey United Arab Emirates United Kingdom Venezuela
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2011 Uptime Institute Professional Services, LLC

Tier Certification Process

Design Certification
> In-office, Principal-level review of 100% design document package > Deliverable of Tier deficiencies and Operational Sustainability enhancements > Conference call with owner and design team to discuss report > Compliance review of revised drawings > Award letter and foil

2011 Uptime Institute Professional Services, LLC

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Tier Certification Process

Facility Certification
> On-site review by team of consultants > Identify discrepancies between design drawings and installed equipment > Observe demonstrations of the sites functionality > Deliverable of Tier deficiencies and Operational Sustainability enhancements > Conference call with owner team > Award letter, foil, and plaque

2011 Uptime Institute Professional Services, LLC

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Questions & Answers

Julian Kudritzki Vice President +1.206.273.7993 jkudritzki@uptimeinstitute.com