GUJARAT TELECOM CIRCLE

AHMEDABAD Broadband Equipment Preventive Maintenance Manual

Third Issue (July 2011)

Issued By: Broadband Cell, Gujarat Teleco Circle,

C! G! "oad, #h edabad!

INDEX

$r! %o!
1

Content
Preventive maintenance of P 2.2 system DSLAM (A) Commands for Huawei ma e DSLAMs

&a'e %o!
3 ! $ ( 13 1$ 21 2!

Preventive maintenance of mu"ti#"ay DSLAMs (A) Commands for %&' ma e DSLAMs ()) Commands for *&starcom ma e DSLAMs (C) Commands for +o ia,Siemens ma e DSLAMs

3 !

%&' -CLA+ . /unctiona" descri#tion of L'Ds in various cards +MS 0 'MS of mu"ti#"ay )) e1ui#ments
Netman-6000 OMC-O ( RPR NMS - UT ) Netman-4000 OMC-A ( DSLAM NMS - UT ) ZTE Netnumen ( DSLAM NMS ZTE )

2 3

DSL tester (A) )road4and re"ated im#ortant ti#s

33 3( !! !2 !9

()) )road4and error codes 5 remedy (C) $ 6m#ortant vendor contact detai"s

Ca"" 0 7MA 4oo in8 #rocedure

Part . 1 : Preventive maintenance of H*A;'6 DSLAMs

1. Download Friendly Net Viewer and Prepare Virtual Network Diagram for all equipments of P 2.2 network of your SSA. 2. Using Friendly Net Viewer monitor t e !"2 Swit# es and DS$A%s of t e SSA daily. &. Daily ' e#king t e media link ()pti#al Fi*er link+ *etween DS$A% and !"2 and !"2 and !" 1. ,. Perform following # e#ks at least on 1-"1. DS$A%s e/eryday and take ne#essary a#tion if any #ard 0 equipment is found faulty ( ! e s#reen s ots and #ommands are gi/en in su*sequent pages+. 1. 11. 111. 1V. V. ' e#k t e status of #ontrol #ard of DS$A% and !"22 !"1. ' e#k t e status of all Fans in DS$A%. ' e#k t e status of all #ards of t e DS$A%. ' e#k t e status of # ipset in DS$A%. ' e#k t e status of all ports of ea# #ard in DS$A% and try to reset t e anged ports in DS$A%.

.. 'leaning of DS$A% w ene/er required after #on#urren#e wit N130N)'. 6. Do#ket *ooking for equipment 0 #ard related faults immediately and ma4or faults w i# are not sol/ed wit in reasona*le time2 at india.support5 uawei.#om and a #opy of t e fault do#ket may *e sent to 3angalore N)' *y mail to id **no#5dataone.in ! e faulty #ard may *e got repla#ed wit a spare #ard if a/aila*le immediately and faulty #ard must *e sent to te# ni#al support #entre of /endor along wit t e fault do#ket at following address6"

(A) Commands for Huawei ma e DSLAM

1) To Check all the card status 6 7i/e #ommand as show board 0

Normal /Healthy card

Control Cards

All #ards s ould *e in Normal status as gi/en a*o/e. 1f any #ard (suppose 2+ found faulty t an gi/e following #ommands. 1. 11. 111. 1V. A3D"D$%"73!"-18 config terminal 8 board del 0/2 8 board add 0/2 t en gi/e t e name of #ard like 9ADA2 9D3 2 93D$ 8 adsl activate adsl 2/0/0 to adsl2/0/47 3 ( w ere & is profile name+

2) Check all chi set status 6 7i/e #ommand

show adsl chi set status

All # ipset s ould *e in normal state. 1f it is faulty it as to *e re#tified.

All chiset status must be Normal

1f any # ipset found faulty2 gi/e following #ommands to !eset the fault" chi set. (Suppose # ipset & of #ard no.1 is faulty t an+ Dslam 8 config terminal Dslam(#onfi+ 8 board#adsl 1 ( !o enter in #ard no. 1 2 1 is #ard no. + Dslam(#onfi"*oard"adsl"1+ 8 chi set reset 3 ( & is faulty # ipset no. + And t en #onfirm t e # ipset status using a*o/e #ommand.

3)

To check status of all $orts of %&'() 6 7i/e #ommand show adsl ort state all* All port s ould *e in eit er a#ti/e or a#ti/ating state. 1f it is dea#ti/ate2 it is faulty state.

All ports must be Active/Activating Any port should not be Deactivate

1f port no. -0-02, is deactivate t an DS$A%(#onfig+ 8 adsl activate adsl 0/0/24 3 ( w ere & is profile+ 4) To check status of +), - .an ) of %&'() 6 7i/e #ommand show emu

/) To check status of .an in 32 $ort %&'() 6 7i/e #ommand show fan state

Fan status should be Normal

0) To check status of Card 1 $orts in 32 $ort %&'() 6 7i/e #ommand show board 0/1 and show board 0/2

7) To !eset fault" card of %&'() 6 7i/e #ommand Dslam(#onfi+ 8 board reset 0/2 ( :ere 2 is faulty #ard no. + Dslam(#onfig+8 board confirm 0/2

Part . 2 : Preventive maintenance of mu"ti#"ay DSLAMs

1. Download 9%S0N%S for U! S!A; and <!9. 2. Using 9%S monitoring t e ;P; !"2 0 !"1 and DS$A%s daily. ( Detailed pro#edure at page no. .+ &. Daily p ysi#al # e#king t e media link ()pti#al Fi*er link+ *etween DS$A% and ;P; !"2. 4. Power # e#king of ;P; ring using ;P; N%S2 if power loss o*ser/ed2 inform to )F' maintenan#e team to *ring it in pres#ri*ed limit. .. Perform following # e#ks at least on 1-"1. DS$A%s e/eryday and take ne#essary a#tion if any #ard 0 equipment is found faulty ( ! e s#reen s ots and #ommands are gi/en in su*sequent pages+. a. *. #. d. e. ' e#k t e status of #ontrol #ard of DS$A% and !"22 !"1. ' e#k t e status of all Fans in DS$A%. ' e#k t e status of all #ards of t e DS$A%. ' e#k t e status of # ipset in DS$A%. ' e#k t e status of all ports of ea# #ard in DS$A% and try to reset t e anged ports in DS$A%.

=. 'leaning of DS$A% w ene/er required after #on#urren#e wit N130N)'. 7. Do#ket *ooking for equipment related pro*lems and ma4or faults w i# are not sol/ed wit reasona*le time as to *e *ooked t roug a do#ket form to t e #on#erned /endor and a #opy of t e fault do#ket may *e sent to 3angalore N)' *y mail to id **no#>P&5*snl.in ! e faulty #ard may *e got repla#ed wit a spare #ard if a/aila*le immediately and faulty #ard must *e sent to te# ni#al support #entre of /endor along wit do#ket address6"

(A) Commands for %&' DSLAM :

1)
To see the &ubnet 2 3$ (ddress 1 3$ route of %&'() 7i/e #ommands show i subnet ? show i route

2) To see the card status of %&'() 7i/e #ommand show card

3) To !eset the 4on#working card - which has 5 6ffline 7 or 5 ,nknown 7 status ) 9nter into 9na*le %ode *y 'ommand DS$A% @ +nable 9nter t e Password 8 admin 7i/e 'ommand DS$A% 8 reset card 3 ( w ere & is faulty #ard no.+ Aait for ,". minutes ? t en # e#k t e status of #ard again using show card #ommand.

4) To !eset the articular ort !o 9nter into #onfigure mode gi/e #ommand configure ( in 9na*le 08 mode + (#onfig+ 8 interface adsl 2/9 ( A ere 20B is Slot no.0 Port no. +

(#f dslam(#fg"if"adsl"20B+ 8 shutdown (#f dslam(#fg"if"adsl"20B+ 8 no shutdown Now # e#k t e admin status of port ? #onfirm /) To see the status of ort of articular card ( to see Admin status ? $ink status of all ports + 7i/e #ommand show interface 2/1#04 ort#status ( :ere 2 is #ard no. ? 1"=, is port list2 if t e #ard is of =, port #ard+

0) To Check the status of .an 1 Tem erature in 120 ort 1 higher :T+ %&'() 7i/e #ommand show fan
Online Actual !"itch !tatus o# all Fans !hould be ON

7) To Check status of .an 1 Tem erature in 04 $ort :T+ %&'() 7i/e #ommand show tem erature#check
Temperature should be less than 45 C

1f status of any fan is failed t en first #lean t a fan filter ? # e#k 1f pro*lem is not sol/ed t en repla#e t e fan unit. ;)
( Note 6 Not for =, port DS$A% +

!tatus o# $oth Fans !hould be %unning

To Check &4! )argin2 (ttenuation 1 out ower of all orts in articular slot 7i/e #ommand show interface 2/1#04 adsl#status

Chec& the Do"n side 'alue o# !N% Attenuation divide it by ()

:ere Di/ide t e SN; %argin ? Attenuation /alue *y 1- e.g. Attenuation 2-C *e#omes 2-.C d3m

9)

To Check &4! 1 (ttenuation level of u

orts in 04 ort %&'()

<ive Command 8 show adsl h"sical 2/10 ( ere 201- D slot no.0Port no. ? Port is UP+ Note 6 $ink status of t e port must *e UP2 w ose SN; ? Attenuation is *eing # e#ked

Chec& the Do"n/AT*+% side value o# !N% Attenuation divide it by ()

10)

To find slot no*/ $ort no* in %&'() from ='(4 id 7i/e #ommand show vlan 229 - here 229 is inner ='(4 id )

10

,ort no- o# '.AN //0

11) To Check , link ort &tatus 1 ='(4 assed from u link ort of %&'() 7i/e #ommand show interface 9/1#0 ort#status show interface 9/1#0 vlan#config

,ort 0/5 is *, so it is active uplin& o# D!.A1

1anagement inner '.AN tagged in D!.A1 uplin& port 0/5

12) To Check , link ort &tatus 1 ='(4 assed from u link ort of 04 $ort %&'() 7i/e #ommand show interface //1#2 ort#status show interface //1#0 vlan#config

,ort 5/( is *, so it is active uplin& o# D!.A1

1anagement inner '.AN tagged in D!.A1 uplin& port 5/(

13)

To Check )(C (ddress of all u

orts in articular slot

11

7i/e #ommand show mac#address#table slot 4 ( , is slot no. " Not for =, Port DS$A%+

14)

To Check )(C address list of all u orts in 04 $ort :T+ %&'() <ive command show mac#address#table

12

()) Commands for *&starcom DSLAM

1) To Check The All Card Status Give Command show slot

1PADS$CA is $ine 'ards ? 1'%&7# is 'ontroller #ard. (A+ is A#ti/e and (S+ is Stand*y 2) To Check the Module Status & Temperature of Particular Slot 9nter into parti#ular Slot DS$A% 8 slot 1 ( ere 1 is slot no. + ? 7i/e #ommand 6 show module show tem erature

Card/1odule !tatus should be Normal2 #or #aulty card the status "ill be *n&no"n

!lot temperature should be less than 45 C

3)

To Reset the Non orkin! Card " ith #nkno n Module status )

13

7i/e t is #ommand 8 > reset 2 hard ( ere 2 is faulty slot no. + Always use :ard ;eset to ;9S9! t e 'ards. AF!9; ;esetting t e 'ard2 !o # e#k t e #ard Status gi/e #ommand &how &lot as a*o/e 1f t ere is pro*lem in any 'ard t en S0A Version and :0A Version of #ard will not display. Sometimes 'ard is already plugged *ut #ard status s ows Unplugged. So2 t ere is a fault in t at 'ard. 1n t at #ase inform to Ser/i#e Pro/ider ? follow t eir instru#tions to #onfirm fault.

4)

To Check &tatus of all orts in articular card 7o into Proper &'6T and into $ort %ode 9a# 'ard 'ontains t e ,C DS$ Port (1 to ,C+6 A##ording to t is2 #al#ulate t e rig t port. 7i/e #ommand6 8 slot 4 ( ere , is slot no. + 8 ort ( to enter in port mode + 8 show line dsl 1#4; ( 1",C is port range for ,C port #ard +

C,3 is not ON so Operation !tatus o# port sho"s Do"n

4ou can chec& !N% Attenuation level o# particular port i# it is *,

14

.+

To !eset the articular .ault" $ort ( Use Disa*le or 9na*le t e P);!+ 9nter into #on#ern slot ? t en enter into port mode. 7i/e t e 'ommand6 A:D"D$%"NVP"U!12"%1(1PADS$CA",0P);!+8 disable dsl 19 A:D"D$%"NVP"U!12"%1(1PADS$CA",0P);!+8 enable dsl 19

A en t e port is disa*led t en t e Port Admin Status *e#omes E$)'FG

To !eset &eries of $ort 9nter into #on#ern slot ? t en in port mode ? suppose port no. 1 to C are faulty 7i/e 'ommand 6 > disable dsl 1#; - here 1#; shows series of dsl ort 1 to ; ) > enable dsl 1#; > show line dsl 1#; ( to # e#k t e admin status of ports + 0) To Check the Current )(C address on , orts of articular slot 7i/e #ommand 8 > slot icm ( or enter slot1020& to # e#k ma# in parti#ular slot+ > bridge > show fdb

7)

To Check the 3$ route 7i/e #ommand 6 > i show route

15

;) $)

To Check the %&'() &"stem , time 7i/e 'ommand 6 > show s"stem To Check the %&AN Confi!uration of ports in Particular Slot 'i(e command ) * slot 3 ( Enter into particular lot ! * (lan * sho ( or enter "o# 226 to $ind particular port $rom vlan !

16

( C ) Commands for +-<6A S6'M'+S DSLAM

!o login into t e NSN DS$A%2 get #onne#ted to )peration Domain VPN ? !elnet t e DS$A% 9nter $ogin id" root Password" verte?2/ 7i/e #ommand 6 enable ( to enter in ena*le or 8 mode + configure terminal ( to enter in #onfiguration mode + To see the status of card 7i/e 'ommand 6 show slot#overview 1t s ows t e status of all equipped #ard in module. 9a# #ard #ontains H2 ports. :ere 'ontrol #ards are equipped in slot no.. and =.

1)

17

2)

To Check the &tatus of .an 7i/e 'ommand 6 show status fan

3)

To Check the configuration of each card se aratel" 7i/e 'ommand 6 show table shelf

4)

To Check the Card tem erature of all +@ui ed Cards 7i/e 'ommand 6 show status tem erature

18

/)

To Check the $ort (dmin 1 6 eration &tatus 1 ?T,C 1 ?T,! 'ine !ates 7i/e 'ommand 6 show lre s1 ?dsl h"s#table linerates -:ere s1 indi#ates t e slot no. 12 enter s& for slot & +

0)

To find the &lot 1 $ort no* from articular inner ='(4 1 to Check the )(C 7i/e 'ommand 6 show mac vlan 137 ( ere 1&H is inner V$AN no. +

7)

To Check the (ttenuation 1 &4! )argin for articular ,$ ort 7i/e 'ommand 6 show lre 1/10 ?dsl band#table ( 101- is slot no. 0 port no. +

19

;)

To !eset the articular fault" card 9nter into 9na*le %ode *y using #ommand A enable 9nter into 'onfiguration %ode *y using #ommand > configure terminal in #onfiguration mode gi/e #ommand 6 DS$A%(#onfig+8 reset card 2 ( ere 2 indi#ates t e slot no. + 6! DS$A%(#onfig 8 reset all ( to reset all equipped #ards +

9)

To !eset the articular $ort 9nter into 9na*le %ode *y using #ommand A enable 9nter into 'onfiguration %ode *y using #ommand > configure terminal 1n #onfiguration mode gi/e #ommand DS$A%(#onfig)> bridge DS$A%(#onfig > ort lre 2// disable ( ere 20. is slot0port no. + DS$A%(#onfig > ort lre 2// enable DS$A%(#onfig > show lre s2 ?dsl h"s#table linerates (# e#k t e portGs admin status +

To !eset the series of $ort DS$A%(#onfig > ort lre 2/1#1/ disable ( ere 201"1. is slot 0 series of port no.+ DS$A%(#onfig > ort lre 2/1#1/ enable

20

PA7& . 3

%&' -CLA+ /unctiona" descri#tion of L'Ds in various card

:T+ # :B!10 T04< 6C'(4

(C!3%<+% <+4+!(' =3+D 6. :B!10 T04< 6C'(4 C6)$64+4T& $6&3T364

1n :B!10 T100<2 C line interfa#e #ards #an *e plugged inI w ile in :B!10 T04<2 w en master0sla/e #ontrol is not needed2 . line interfa#e #ards #an *e plugged in2 and w en master0sla/e #ontrol is needed2 , line interfa#e #ards #an *e plugged in.

.,4CT364(' %+&C!3$T364 6. .!64T $(4+' '+%& 34 44E4 .(&T +TF+!4+T 34T+!.(C+ C6(!%

21

The funct !n" !f f!#t$-e %ht &!#t" c!##e"&!n' n% t! the 4( LED" n the f#!nt &ane) !f 44*4 fa"t Ethe#net nte#face +!a#' a#e 'e"c# +e' +e)!,-

.,4CT364(' %+&C!3$T364 6. .!64T $(4+' '+%& 34 TF+ C64T!6' &D3TCF34< C6(!%

TF+ .!64T $(4+' 6. :B!10 T04< )C&

22

.,4CT364(' %+&C!3$T364 6. C,TT64& 34 TF+ C64T!6' &D3TCF34< C6(!%

.!64T $(4+' =3+D 6. 24 $6!T <3<(C3T +TF+!4+T 6$T3C(' 34T+!.(C+ C6(!%

!wenty"four"port giga*it 9t ernet opti#al interfa#e *oard pro/ides 2, giga*it

23

9t ernet opti#al interfa#es2 , of w i# support )ptoele#troni# self"adapti/e. .,4CT364(' %+&C!3$T364 6. .!64T $(4+' '+%& 34 24#$6!T <3<(C3T +TF+!4+T 6$T3C(' 34T+!.(C+ C6(!%

.!64T $(4+' =3+D 6. 12 $6!T <3<(C3T +TF+!4+T 6$T3C(' 34T+!.(C+

!wel/e"port giga*it 9t ernet opti#al interfa#e *oard pro/ides 12 giga*it 9t ernet opti#al interfa#es2 , of w i# support )ptoele#troni# self"adapti/e.
.,4CT364(' %+&C!3$T364 6. .!64T $(4+' '+%& 34 12 $6!T <3<(C3T +TF+!4+T 6$T3C(' 34T+!.(C+ C6(!%

Part , !

+MS 0 'MS for Mu"ti#"y )) '1ui#ments

%&' ( E&' (%et#or) ( E*uipment &ana+ement ', tem! $or -.- i a #e/ /a ed application #"ic" "a to /e acce ed ever, time t"rou+" operation 0.%. 1"e node in c"ar+e "a to +et t"e u ername and pa #ord $or lo++in+ into t"e 0.%. 2"erea 3 E&' $or 4'56& i a client /a ed application. 24

1"i client i common $or /ot" 7C56% and 4'56& #"ic" can /e do#nloaded t"rou+" internet (%ot $rom operation 0.%!. 1"i do#nloadin+ i re*uired onl, once $or t"e $ir t time. 1"e detailed procedure i a /elo#.

,Tstarcom 4)&

7P7 +MS
+etman,3@@@ -MC,-

DSLAM +MS
+etman,!@@@ -MC,A

7pen 8nternet E9plorer and t,pe t"e 8. http)++1,2-3.-/-10)$.$. 4o#nload : -un 1re21303.3.$2 indo s2i0452p-e6e Note ) 1"i do#nloadin+ i common $or -.- : 4'56& %&' and re*uired to /e in talled $or t"e $ir t time onl, 1"en clic) on Click here for &o!in ( ,ou #ill ee ;ava loadin+3 and prompted to lo+in ! < ername = 77MP'#8 .a #ord = 99999999

:pen 8nternet E9plorer and t,pe t"e 8. "ttp=((172.30.4.21=9090 "Chennai) http)++1,2-3.-5.-11)$.$. "7an!alore) 4o#nload : -un 1re21303.3.$2 indo s2i0452p-e6e

T"en clic) on Click here for &o!in ( ,ou #ill ee ;ava loadin+3 and prompted to lo+in ! < ername = 77MP'#8 .a #ord = 99999999

4ote 8

.or Dindows =ista users

download ? install t e file Gre#1H/H0H12#windows#i/;0# *e?e from internet from t e U;$ as gi/en *elow.
=tt#:00www."ivin8resources.or80"ivresforms0Down"oads0>re,1?2?@?12, windows,i2(3,#.eAe

:T+ 4)&

DSLAM +MS 25

4o#nload Client 'o$t#are $rom

ft# 1$2.3@.2@.229
'ogin interfa#e appears after t e #lient gets started

,ser name 8 JJJJJ $assword 6 JJJJJ

;or #sername and Pass ord alread< circulated to Node =n char!esSelect Ser(er address) 172*30*20*232 ;or an< technical help ma< >e contact on .$$5/504.2$ or ?2mail ) @teruralA!mail-com

+etman 3@@@ -MC.*&starcom 7P7 +etwor

Mana8ement System (+MS)

Netman"=--- )%'") N%S for ;P; is a we* *ased appli#ation w i# as to *e a##essed e/ery time t roug )peration Domain VPN. ! e node in# arge as to get t e username and password for logging into t e VPN.

26

7et #onne#ted to )peration Domain VPN. )pen 1nternet 9Jplorer ? !ype t e 1P htt 8//172*30*4*1/89090

4ote 8 (1+ 1f you are using Netman"=--- first time wit your P' wit Dindows B$ ? if Gre#1H/H0H09#windows#i/;0# *e?e is not installed in your #omputer t en #li#k on link s own in t at page ? let t e software to *e download ? ;un. (2+ 1f you are using Dindows =ista t en from internet download t e Gre#1H/H0H12#windows#i/;0# *e?e file from t e U;$ as gi/en *elow. htt 8//www*livingresources*org/livresforms/%ownloads/Gre#1H/H0H12# windows#i/;0# *e?e ! en #li#k on IClick here for 'oginJ ( Kou will see La/a loading and prompted to $ogin + 1n login Aindow 9nter ,sername 1 $assword as pro/ided to #on#ern Node0N13 in# arge 3m ortant 8 Please 9nter t e #orre#t Username ? Password #arefully. 1f you see t e %essage for 1n#orre#t Username or Password on#e 2 don7t enter wrong ,sername 1 assword 3/ 4 times ot erwise t e A##ount will get lo#ked. 1n #ase of A##ount get lo#ked please immediately #onta#t 3angalore N)' to unlo#k t e a##ount. Also donGt # ange t e Password *e#ause all Node 1n # arges in 7u4arat are using t e same user id ? password. ! is will #ause t e A##ount lo#ked as mentioned a*o/e due to wrong password su*mission *y ot er Node in # arges. 1n main window you #an see =iew Tree of all !ings ( at left side + ? $h"sical =iew window. 'li#k on 9Jpand sign of <uGarat to see !ree /iew of all ;esilient Pa#ket ;ings (;P;+ SSA wise.

27

'li#k on any ;P; la*el to see t at ringGs #onfiguration ? all N9s #onne#ted to t at ;ing. 7;99N #olor of $ink *etween any two N9 s ows Normal0 ealt y $ink. 1n #ase of $ink failure *etween two ;P; N9s 2 t e link #olor *e#omes ;9D.

Green %ormal -.- 5in)

-ed >ailed -.- 5in)

.or !$! &witch7s 6 tical $ower )easurement

1n %enu 3ar at top 'li#k on " Performan#e ;eal"time Performan#e %onitor 'li#k on New ;eal !ime %onitor i#on ( 1st i#on at t e top + 1n New ;eal !ime %onitor Aindow 9nter )onitor 4ame 8 3nsert an" name "ou want related to 4+ label

28

4+ T" e 4+ =ersion )easurement T" e $olling eriod -&ec) !i#k on

8 8 8 8

4etring 10000! - %efault ) 4etring 10000#!H)easuresetH1*2*0*; - %efault ) 1*2*2*4 6&$3 3 - %efault )

)easurement T" e &et 8

6s ilo cur in %easurement 1tem $ist 3oJ

Now find t e ;P; N9 la*el from t e list gi/en in %easurement )*4e#t $ist. 'li#k on 9Jpand sign to see slots of t at N9 ? ti#k on t e slots w ose opti#al power you want to measure.

( For eJample if t at N9 is #onne#ted in ;ing /ia slot"B ? slot"11 ? you want to measure t ese slots t en ti#k on slot"B ? slot"11 + ! en #li#k on )F ? wait for a minute.

Now you #an see t e ;eal !ime %onitor Aindow of t at N9 w i# s ows slot wise )pti#al Power in dCm for t at N9.
O&t ca) P!,e# !f ")!t-.. n /#a&h ca) 0 e,

29

O&t ca) P!,e# ('1m) !f ")!t-2 3 ")!t-..

$ermissible !eceive 6 tical $ower !ange on the 'inks connected on T1 1 T2 !ings are as listed below 8 .or 1 <C 'inks Card T" e 8 !<+.02 - <+ !$! 'ine card ) #10 dCm # 9 dCm to # 20 dCm to # 14 dCm

.or 10 <C 'inks Card T" e 8 !04.01 - 10< !$! 'ine card )

&o C=ec

&em#erature of #articu"ar s"ot of 7P7 switc=.

O&en NE s=e"f view +$ D!u+)e c) c4 !n T.5T6 NE c!n

30

7f an$ ")!t !f RPR ", tch ha" =i8= tem#erature n "he)f 0 e, that ")!t8" c!)!# , )) chan%e t! 7'D. T! "ee the Th#e"h!)' tem&e#atu#e 3 cu##ent tem&e#atu#e !f that ")!t # %ht c) c4 !n ")!t Then c) c4 !n - '1ui#ment B '1ui#ment #ro#erty - &em#erature &=res=o"d Confi8uration 9e#e $!u can "ee that ")!t8" "et Th#e"h!)' Tem&e#atu#e-

N!, c) c4 !n Status ta+ C) c4 !n P=ysica" -4>ect &em#erature t! "ee ")!t8" Cu##ent tem&e#atu#e-

+etman !@@@ -MC.A

*&starcom DSLAM +etwor

Mana8ement System (+MS) 31

!o A##ess Netman ",--- get #onne#ted to )peration Domain VPN. )pen 1nternet 9Jplorer ? !ype t e U;$ htt 8//172*30*4*2189090/inde?*Gs

Now Download ? install Aindows MP users 6 Gre#1H/H0H09#windows#i/;0# *e?e (from netman",--- login page + Dindows =ista ? ig er /ersion users please download ? install t e Gre#1H/H0H12#windows#i/;0# *e?e file from t e U;$ as gi/en *elow. htt 8//www*livingresources*org/livresforms/%ownloads/Gre#1H/H0H12# windows#i/;0# *e?e ! en #li#k on IClick here for 'oginJ ( Kou will see La/a loading and prompted to $ogin + 1n login Aindow2 9nter ,sername 1 $assword pro/ided to N130Node 1n# arge

32

33

+etnumen
:T+ # %&'() 4etwork )anagement &"stem - 4)& )

4et4umen 431 3nstallation and Configuration &te s 8 Fow to download +)& client2 From )peration Domain VPN 2 you ad *etter use ftp #lient to download 1. 2. &. ,. .. =. H. C. B. )pen run window ? enter ft 172*30*20*229 A en asked for Username0password gi/e ,sername 8 test ? $assword 8 test ft Abin ft Aget netnumen*rar (please wait patiently2 it will take a*out ,- minutes+ ft A lcd ( PlN note t e netnumen.rar file sa/ing pat displayed + ft Ab"e ( now #lose t e D)S windows+ using Aindows en/ironment2 in a*o/e dire#tory(t e pat t at Ol#dO s ows+2unNip t e netnumen.rar file Now go to netnumen folder and t en enter bin folder dou*le #li#k on start4ms Client*bat *at# file. Now enter Ser/er Address 172*30*20*232 to login 2 enter Username ? Password gi/en to you at t is time 29%S #lient will *e upgraded automati#ally ( Now press any key to #ontinue+ use 172*30*20*232 to login again. now open netnumen folder from your gi/en destination dri/e @ open folder *in t en sele#t configcenter file t en open it t en figure no.C will *e displayed wait for it. Follow t e steps *elow to #onfigure t e 9ms.

11. 12.

34

1&. Sele#t t e language 2 Software edition and t e related information of operating system and data*ase are displayed in t e rig t part of interfa#e. 1,.. 9nter into 4+ )odule /iew2 sele#t Produ#ts DS$ produ#t only to manage 2 and #li#k &ave and #li#k on #lose. 1.. sele#t N%S $ogger $e/el" AA;N and default #lient " 2.= Now #li#k on sa/e *utton. 1=. After some time sa/ing su##essfully message will *e displayed. @ t en #lose t is window. 1H. Now #li#k on t e start4msClient windows *at# file to open t e t e 9ms <!9

+4% 6. &T+$& !esult 8 NetNumenN&1"V,.2.- as *een installed. &tarting 4et4umen 431 Client !o start NetNumen N&1 'lient2 perform t e following steps. 1* 7et #onne#ted to your )perator VPN t e same VPN w i# was used for logging into p2.2 network. 2* Start #lient. 'li#k &tart P (ll $rograms P 4et4umen 431 P 4et4umen 431Client 3* Anot er met od to start 'lient. ;un QN9!NU%9N N&1 1nstall DirQRums#lntR *inRrun.*at file2 as s own in Figure 1-.

4* 'ogin interfa#e appears after t e #lient gets started2 as s own in Figure &. Set 9nter User name and Password pro/ided to N130Node 1n# arge.

Note 6 Default ser/er address is 127*0*0*12 # ange t e Ser/er Address to 172*30*20*232 for DS$A% 9%S
4et4umen 431 ,nified )anagement &"stem interfa#e appears.

35

! is s ows N9 group ;P; ;ing wise.

36

Part , 2

DSL &ester

ADS$2S tester is a mu# #ompa#t and /ery easy"to"use and eld test instrument. 1t #an support /arious ADS$ line standards2 espe#ially for installation2 maintenan#e and measurement of DS$ line parameters.

&te s to configure (urora $resto for testing

-() Casic !e@uirements before starting the test8# -6ne time or on first use onl")* 1. DS$ line s ould *e pro/isioned on t e link to *e tested and username and password s ould *e andy wit to you. 2. 'onne#t DS$ link to $ine port of Aurora Presto using #a*le pro/ided along t e instrument. 7o to initial s#reen press F, go to %odem in %ain Setup &. Sele#t in %odem Setup !ype6 'N A!U";S2%ode6 ADS$2S2!raining6 Auto2 !ra#er Settings !ra#e6 All2!ra#e DS$6 )n2!ra#e DS$ Alms6 )n2!ra#e PPP6 )n ,. 7o *a#k and Sele#t A!% VP16 V'16 &. V' %ode6 V' 9na*led

-C) .ollowing configurations are o tional/re@uired for $$$o+ mode test given in ara -%) onl"* .. 7o *a#k and Sele#t 1P %ode6 PPP2Port6 V' 121P Address Setup2)rigin6 1P'P =. 7o *a#k and Sele#t PPP !ype6 PPP)92%ode6 'lient User6 user name of DS$ line (for small alp a*ets or spe#ial # ara#ters use t e Page Dn key+ Password6 password of DS$ line (for small alp a*ets or spe#ial # ara#ters use t e Page Dn key+ Attempts6 2.2 1nit %ode6 Auto2 Pool SiNe6 1 !ra#er Settings !ra#e6 All2 !ra#e DS$6 )n2!ra#e DS$ Alms6 )n2!ra#e PPP6 )n !o # e#k t e status on Presto is syn# roniNed wit DS$ line. ' e#k $9DGs2 Syn# $9D will *e sta*le green and DS$ link will *e *linking green0red.

-C ) Testing of Croadband connection through %&' tester via !K#11 $ort* ( For # eking attaina*le *it rate at new #ustomer lo#ation in #ase of dou*t wit out need of a modem+ (i+ First #onne#t t e telep one line of #ustomer on any spare DS$A% port in %DF (same as for new *road*and #onne#tion+. (ii+ 'onne#t ;L"11 #a*le of telep one line at #ustomer premises into t e tester on port (;L" 11+. (iii+ Power on t e tester. (i/+ Sele#t %anual test on t e menu and press enter. (/+ Sele#t operation. (/i+Sele#t DS$ layer and enter. (/ii+ Sele#t DS$ test and Sele#t DS$ statisti#s and press enter.

37

! e following parameters will *e displayed on t e s#reen2 1. Noise margin ( it s ould *e more t an 1-d*+ 2. Attenuation ( it s ould *e *elow ,-d*+ &. Attaina*le *it rate (it s ould *e more t an 2.=k*ps+

-%) Testing of Croadband connection via !K#4/ $ort on e?isting C$+ at customer remises* 9t ernet #a*le of ADS$ 'P9 #onne#ted to P' side may *e 4a#ked out and #onne#ted to DS$ tester on 9t ernet port for # e#king of download0 upload speed of *road*and2 ping test2 we*site ping and aut enti#ation test and DS$ line parameters like SN;2 attenuation ? attaina*le *it rate. ! e following pro#edure may followed. (i) 'onne#t t e ;L,. #a*le from 'P9 to DS$ tester. (ii) Power on (iii) %anual test (iv) Sele#t DS$ layer (v) SN;2 attaina*le *it rate ? attenuation #an *e seen. (vi) Sele#t 1P layer (/ii+' e#k t e ping test ? tra#e route. (/iii+Sele#t ttp test (iJ+' e#k t e we* site aut enti#ation

38

Part , 3

(A) )road4and re"ated im#ortant ti#s ()) )road4and error codes 5 remedy (C) 6m#ortant vendor contact detai"

(A) )road4and re"ated im#ortant ti#s

.(CT6!& F()$+!34< TF+ C!6D&34< &$++%
1* =irus 3nfected $C ' e#k for t e /irus infe#tion. S#an t oroug ly to remo/e #omplete tra#es of /irus. %ake sure t at t e system is /irus free and not performing in a sluggis way wit out #onne#ting to t e internet 2* 'ow &4! $ine attention is in relation to t e Tloop lossT on your line. ! e furt er you are away from t e eJ# ange t e ig er your attenuation figure will *e as t e signal loss in#reases. ! e lower your attenuation figure t e more # an#e you a/e of getting t e faster speeds. 1n general ig er Signal !o Noise ;atio will result in less error.

&4! )(!<34
=d* or low Hd* U1- d* 11d* U2- d* 2-d* U2Cd* 2Bd* or a*o/e

!+)(!L
3ad and will eJperien#e no line syn# roniNation or intermittent syn# roniNation pro*lems. Fair *ut does not lea/e mu# room for /arian#es in #onditions. 7ood wit little or no syn# roniNation pro*lems 9J#ellent )utstanding

3* Drong (%&' 'ine rofile attached in %&'() ort for high s eed lan ' e#k for t e #orre#tness of t e Speed profile atta# ed to t e #onne#ted port. Normally for ADS$ ports are #onfigured for 2%*ps profile. For ig speed plans #onfigure t e port manually 4* $acket loss at the connected 4+ Pa#ket loss at t e #onne#ted network element impart slow speed to t e #ustomers #onne#ted from t e #on#erned Network element. Ping wit #ertain pa#ket siNe for # e#king pa#ket loss ('ommand6 ping Ul SiNe 1P Address+ 9Jample for 1- 3ytes pa#ket siNe6 ping Ul 1- 21C.2,C.2,-.HB 1f t ere are any loss please # e#k t e media0#onne#ti/ity. %ake sure t at t e no pa#ket loss are in#urred

/* 'ow ower in the !$! ring $ow power in t e ;P; ring may in/ersely affe#t t e speed. 9nsure t e power le/els are well wit in limit. ! res old set for ;P; rings 1n #ase of low power please # e#k transmission media termination04oints. 1n #ase of ig power le/el please use pads to redu#e t e power le/el pads. !ing 17 ;ing 1-7 ;ing 0* Cascading of 6C'(4s Threshold set "22d* "1,.1 d*

39

%any )'$ANs are #as#aded wit out master )'$AN Uplink media up gradation to 79. %any pla#es t e mater )'$AN uplink is still F9 and #as#ading is done wit out taking in #onsideration t at t e traffi# from t e #as#aded )'$ANs also will flow t roug t e %aster )'$AN UP$1NF. 'al#ulate t e eJpe#ted traffi# w i# will flow t roug t e master )'$AN UP$1NF after #as#ading and go for t e media up gradation . 'as#ading of too many )'$ANs wit out proper planning will definitely amper t e ser/i#e 7* Drong ((( olic" attached in '%($ ' e#k for t e #orre#tness of t e AAA poli#y assigned in $DAP for t e #ustomer AAA poli#y in turn will define t e speed 1f t e AAA poli#y is not assigned as per t e plan speed may /ary 'onsult wit N)' for t e #orre#tness of t e AAA poli#y as per t e Plan. ;* Figh %4& resolution time ;esolution time may *e ig in #ase of t e #onne#ted DNS failure0 DNS o/erloading Aill affe#t all t e #ustomers #onne#ted to t e #on#erned DNS perform nslooku from t e field as a first le/el for trou*le s ooting . (Please see neJt slide for pro#edure of nslookup+ 1nform to N)' in #ase of any issue or # ange t e DNS in $AN setting to some ot er working DNS. Note6 DNS # anging may in turn affe#t t e password0 ;edire#tion $rocedure for nslooku 8 'li#k Start2 ;un 2 type I cmdJ in t e *oJ and press enter to open #ommand prompt alternati/ely in t e windows operating system #li#k programs2 a##essories2 and #ommand prompt to open #ommand prompt window. 1n t e #ommand line type I nslooku I and press enter to get t e DNS 1P address of t e network is s own (Please see t e s#reens ot on neJt slide+. type I server 21;*24;*2//*141 J (); type t e 1P address you got in t e #ommand line+ and press enter type I www*"ahoo*comJ and enter (); type your pro*lemati# url+

40

;esult of t e a*o/e #ommands as *een s own in t e s#reen s ot on neJt slide. 1f you see like s#reen s ot result 21t means t at site is resol/ed *y DNS. 1f not2 please mail to bbnocHm Mbsnl* 1n *y atta# ing t e s#reens ot of t e result. 9* Figh latenc" at )$'& ' e#k t e laten#y from one ope to anot er using tra#e route #ommand for t e pro*lemati# sites. $aten#y of &.-",-- ms are permissi*le *etween two opes 1nform %P$S N)'0 %P N)' in #ase of any a*normality0:ig laten#y $rocedure8 a+ )pen t e #ommand prompt. *+ type V tra#ertwww.ya oo.#om V and press enter (); type t e pro*lemati# site instead of www.ya oo.#om

1n t e result you will see t e laten#y taken to rea# t e destination 1P op *y op. 1n t e See s#reen s ot on neJt slide t ere are laten#y o*ser/ed at any op is less t an t e ma?imum allowed range i*e*2 3/0ms to 400 ms*

41

1f t e laten#y is more t an t e allowed range at any op please es#alate t e issue wit t e s#reen s ots to bbnocHm Mbsnl*in wit a #opy to m lsnmsMgmail*com*

10* !everse trace route -T!(C+ !6,T+ 6. 3$ (%%!+&& (''6T+% T6 &,C&C!3C+!) $rocedure8 a+ 7o to t e site htt 8//network#tools*com/ *+ 1n t e *oJ t e dynami# pu*li# 1P address allotted to t e #ustomer is displayed. #+ Sele#t t e I TraceJ radio *utton and #li#k 7o. d+ ! e result s owing t e laten#y taken to rea# t e sour#e 1P op *y op. Please see s#reen s ot on neJt slide t ere are t e laten#y o*ser/ed at any op is less t an ma?imum allowed range i*e* -3/0 to 400 ms)* 1f t e laten#y is more t an t e allowed range 3/0 to 400 ms at any op please es#alate t e issue wit t e s#reen s ots to bbnocHm Mbsnl*in wit a #opy to m lsnmsMgmail*com.

.or !eliable and & eed" 3nternet Connection 8

1. &4! value must be greater than 13* See DS$ line parameters in %odem. 1f /alue is *elow t an 1& t en # ange line2 /erti#al2 DP or pair. 2. (ttenuation level must be less than 40. See DS$ line parameters in %odem. 1f /alue is greater t an ,- t en # ange line2 /erti#al2 DP or pair.

42

&. (%&' & litter must *e used on a !elep one line at su*s#ri*er premises. ,. Also Cefore s litter there must be """" No Parallel P ones 'onne#tion2 No 1nter#om2 No 9P3AM2 No Loints0'uts in $ine2 No 'onduit01nternal Airing. (ll the devices must be used after (%&' s litter* .. !elep one 'ine $ath should be awa" from +lectrical 'ines09quipments0De/i#es. =. All !erminals or 'onne#ting $oints must be Clean and !ust free. H. 1f t e distan#e (underground #a*le+ of t e su*s#ri*erOs modem is more t an 2 Fms from t e !elep one 9J# ange (DS$A%+ t en Use onl" <*dmt )odulation in t e modem DS$ settings. %isable all other modulations* C. !ry to ,se ower from ,$& su l" for %odemOs adapter to a/oid flu#tuations.

$ower !ange of 6 tical Transceivers for Croadband )ulti la" +@ui ments

43

Trouble shooting of some common broadband

roblems

T3$& .6! <66% C!6(%C(4% &$++% T6 TF+ C,&T6)+!&

1. Check the dro wire 8 ! e drop wire from t e DP *oJ to t e #ustomer ouse s ould *e as straig t as possi*le2 s ould *e a single lengt wit out 4oints. ! e drop wire s ould not *e #oiled anyw ere and also s ould *e away from ele#tri#al lines. 1f t ese are not taken #are t en telep one may work fine *ut *road*and #onne#tion may dis#onne#t2 frequently. & litters and $arallel tele hones 6 ! e splitter separates t e ig frequen#y ADS$ signals from low frequen#y telep one signals. 1f t e splitter is not installed #orre#tly t e *road*and will go down e/ery time t ere is an in#oming #all. Any parallel p one #onne#tion in t e #ustomer premises s ould *e after t e splitter. ! ere s ould not *e ele#tri#al wires running parallel to t e wires going into t e modem. The &4! may *e # e#ked *y going into t e modem settings and furt er into ADS$ line parameter w ere SN; %argin and attenuation #an *e # e#ked. ! e SN; s ould *e minimum 1& or a*o/e and attenuation s ould *e as low as possi*le. 1f attenuation goes a*o/e ,- or SN; goes *elow 1& t en t e su*s#ri*er outdoor line need to *e attended 0 # anged. The 4uisance 1 %anger of =irus8

2.

&.

,.

44

)ne mig t some time feel t at t e *road*and was quite good some time *a#k *ut it is slow nowadays. )ne of t e ma4or reason for t is is t e infe#tion of Virus into t e P'. Adwares2 spywares too may affe#t speed. :en#e2 it is /ery important to a/e a good anti"/irus software and spyware2 adware dete#tors in t e P'. ;egular update to t ese software and Aindows updates are also a must. Use only legal /ersion of Aindows. -C) Cridge mode and $$$o+ mode of broadband connection 8 Normally t e su*s#ri*er *road*and #onne#tion s ould *e pro/isioned in *ridge mode i.e a dialer s ould *e made and user id and password need to *e stored in t e dialer. ! e dialer is to *e #li#k e/ery time to get #onne#ted to *road*and. )t er mode is PPPo9 mode w ere user id and password are stored in t e modem itself and one #an start *rowsing straig t away. First modem s ould *e powered on and t en P' s ould *e started. -C) Di#.i securit" 8 ! e se#urity options of wireless router s ould *e #onfigured in #ustomers !y"11 modem to a/oid someone in t e neig *our ood of misusing #ustomer *road*and #onne#tions. For ena*ling Ai"Fi se#urity t e pro#edure is gi/en on 7u4arat 'ir#le we*site www.gu4arat.*snl.#o.in (#li#k on *road*and+. Datch#out for bandwidth overhead 8 %any appli#ations like Aindows updates2 anti"/irus updates and ot er software updates will *e using t e *road*and #onne#tion in t e *a#kground. Some of t ese updates mig t ask for #onfirmation *efore downloading2 many may not e/en ask and will *e simply running in t e *a#kground w i# may affe#t *rowsing 0 download speed. )ne #an find"out t e appli#ations w i# are running2 *y going to t e !ask %anager (Press 'trl"Alt"Del keys toget er to get into t e !ask %anager+. )ne may s ut down su# of t ose appli#ations w i# are running wit out your #onsent. 3ut *eware t at s utting down some /ital appli#ations required *y t e operating system inad/ertently will #ause anging of system. Aindows updates2 anti"/irus updates et#. #ould *e s# eduled to run w en t e system is free. ! is will elp in utiliNing t e *andwidt effe#ti/ely. Crossing the .ree#usage8 )n #rossing t e mont ly free usage limit (eJ#ept unlimited plans+2 one re#ei/es an intimation automati#ally. Findly press t e *utton2 V1 AgreeW to #ontinue to en4oy t e *road*and w i# is # argea*le as per su*s#ri*ed plan. :owe/er2 kindly swit# "off and swit# "on t e modem after pressing t e V1 AgreeW *utton.

-%)

-+)

()) Some common 4road4and error codes 5 remedy

$roblem +rror#07;
Des#ription ! is is most #ommon pro*lems. 1t is due to poor #onne#ti/ity. Pro*lem #an *e anyw ere *etween 3.;AS " !ier 2 " DS$A% " %odem " P' of t e #ustomer. ;emedy Swit# off 0 Swit# on %odem (Power Swit# at t e *a#k of modem + and wait for 2 minutes. ! en retry. 1f pro*lem is not sol/ed t en ;eset %odem X3a#k pin (in t e ole+ to *e pressed in swit# ed )N #onditionY XNote 6 $ink P' in *la#k type %odem or AAN 0 $AN in w ite type %odem will go )ff and t en )N and system may *e sta*le. ! en retry. 1f pro*lem is still not sol/ed t en a+' e#k link lamp in 3la#k type %odem or AAN lamp in A ite %odem. 1f it is *linking2 t en it is line pro*lem. *+' e#k %odem to splitter #onne#ti/ity. i+ La#k in ? La#k out t e #a*le of 0 to t e modem and to t e splitter ii+La#k in ? La#k out t e telep one #onne#tion of t e splitter.

45

1f lamp is still *linking " t en it is due to poor line #ondition 0 fault. ! e #ase as to *e referred to #on#ern 3SN$ 3road*and !eam for attending t e fault.

$roblem +rror#091
Des#ription User id and Password pro*lem. ;emedy ! e #ase is to *e referred to 'entral 3road*and !eam (-C.-- A% to -C.-- P%+. 'entral 3road*and !eam will reset t e password and intimate t at password as *een reset.

$roblem +rror#709
Des#ription $AN not ena*led. ;emedy ! e $AN 'ard as to *e ena*led *y following t e steps gi/en *elow. i+7o to Desktop. ii+'li#k T%y Network Pla#eT. iii+Sele#t Properties. i/+'li#k T9na*le t e lo#al networkT.

$roblem +rror# 797

Des#ription %odem or $AN dri/er pro*lem ;emedy ;eset t e %odem (in on #ondition + *y pressing *utton a/aila*le in t e *a#kside ole of t e modem and wait for 2 mintues and t en log on. 1f t e pro*lem is not sol/ed t en #all your /endor to # e#k #omputer $AN 'ard dri/er.

$roblem +rror#71;
Des#ription i+Peak :our " ! is pro*lem o##urs if loading is ig on t e system and num*er of #ustomers eJ#eed t e #all andling #apa#ity of 3.;AS. ii+Sla#k :our "! is pro*lem o##urs if PPPo9 is #orrupted. ;emedy i+Peak :our " Please try after some time. ii+Sla#k :our " Please load PPPo9 again.

$roblem +rror # 030#033

Des#ription 'omputer $AN 'ard pro*lem. ;emedy $AN 'ard as to *e # anged.

(C) 6m#ortant vendor contact detai"s

,Tstarcom #############################################################################
For Faulty Cards of OCLAN -DSLAM
,$& -&C&) 3ndia $vt* 'td* C#19N $hase#3 6khla 3ndustrial (reaN 4ew %elhi#110020 Contact $erson # )r* (mOad (li Tel8# 01140/20791/92 .a? 8# 01140/20793 +#)ail 3%8#amOadaliMu s*com

For faulty Modems & Power Adaptor 46

3ntarvo Technologies vt ltd2 C#;12 6khla industrial area $hase#33 4ew %elhi P 110020 Tel8 E91#120#40/;0;00 Contact $erson 8 )r* (nkur / )s* =ed $rakash )ob8 E91#92/0904040 / 9/00243230 +#mail 8 meenaMintarvo*com meenartblrMhotmail*com

Other Related Contacts

)r* K $ )edak FC' 3nfos"stems 'td*2 Cangalore $hone 8 0;0#307;7700 )ob8 07070/11;4/

,T&T(! Debsite 8 htt 8//www*utstarcomtsc*bsnl*co*in/

:T+ #############################################################################
For faulty Modems
:T+ Telecom 3ndia $vt 'td* $lot 4o 1/2 &ector#42 )anesar <urgaon2 Far"ana#1220/0* T34 # 00141;24/4/ Contact $erson 8 &neha - Qualit" +ngineer ) )ob* 4o* # 9;9979124/ $hone no* # 0214#4/109302 +?tn#222 +#mail 8 snehlatashahMOte*com*cn

For Faulty Cards

:T+ Telecom 3ndia $vt 'td* 4o*4/02 kodi chikkanahalli main !oad2 6 *L )ohan 1 Co*2 Commanlahalli2 Cangalore#/0000; T34#290/0220120 Contact $erson 8 )r* &*K &arvanan - Darehouse +?ecutive) )ob* P 9;;021/;91 Tele#.(B# 91#;0#2/7309;/

:T+ Debsite 8 htt 8//www*Oteindia*bsnl*co*in/

Fuawei #############################################################################
For Faulty Cards & CP
Chennai D/6 8

47

Consignor 8 Fuawei Telecommunications -3) Co*2 $vt*'td C/o T4T 3ndia $vt* 'td* 110 / 4 )ahalakshmi 4agar +?tension2 4oombal =illage2 Thiruverkadu2 Chennai # 000 077* Tin 4o 8 33171122773 Contact $erson 8 !aGendran*) - .&' (ssociate ) )ob* # 990229/;/0 T 8 E91 44 30214400 / +?tn # >/44002 +#mail 8 raGendran*mMtnt*com )uthu Lumar )ob*# 994037//4; +#mail 8 muthu*kumarMtnt*com !elated Contacts 8 )r* 4aresh &harma2 )ob* # E91 # 9;73/7;00

!uawe" !elpDes#
Contact $erson 8 )r* 4itin Lumar - Customer &u ort &ervices %e artment )

Fuawei Telecommunications -3ndia) $vt* 'td* ;th .loor2 Tower %2 ,nitech C"ber $ark2 &ec#392 <urgaon#1220022 3ndia* Toll .ree8 1;00103;00; Tel8 E91#124#470;30 .a?8 E91#124#41;31;3 +#)ail 3%8 india#su ortMhuawei*com

!uawe" $e%s"te &

:uawei 1 'are Ae*site 6 htt s8//icare*huawei*com/ :uawei support we* site htt 8//su ort*huawei*com/su ort/ 1f donGt a/e a##ess please inform at 3ndia#su ortMhuawei*com

4&4
""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""
For Faulty CP & accessor"es

F64<L64< +BC+''+4C+ T+CF46'6<R -3) $=T 'T%2 -46L3( &3+)+4& P C&4' C!6(%C(4% $!6K+CT) 2nd .loor2 su er 5(7 lot 4o8 19120N Thiru#vi#ka2 3ndustrial +state2 <uind" industrial +state2 <uind"N Chennai#000032* L34% (TT48 )r* L()+&FN )obile number8 099023/443/ +#mail8 kamesh onneriM"ahoo*co*in2 Tel80091#44# 4//32312 .a?8 0091#44#4//32312 T34 46 8 3371090/972 C&T 468 9;43;3 %T824/11/200;

Related Contacts &

1r- Devinder 1ob+ 05((/054)0 devinder-&aur6nsn-com

48

For 'u(arat C"rcle - NSN )u"pment Faults

)r* .iroO Lhan )ob# 097/4 912921 +#mail 8 firoOkhan091Mgmail*com

&"rma ###############################################################################
For faulty CP
&"rma Technolog" $vt* 'td* 4o*/2 <ulmahor +nclave2 Lundanahalli <ate2 4e?t to &tate Cank of Travancore Cangalore P /00037 3ndia Contact $erson 8 =iGeesh &oman +ngineer -!1%)2 )ob* P 9741277222 +#mail 8 viGeeshMtandongrou *com

3T3 ###############################################################################
For Faulty ADSL CP s & Adaptors
Contact $erson 8 )r* <house )ob* P 09;;027;742 +#mail 8 ghouse*mohiuddinMsemiindia*in 3T3 'imited C/o &emindia &"stem 4o* 1100/92 () 3ndustrial +state2 <arvebharvi al"a2 7th )ile2 Fosur !oad2 Cangalore P /0000;* Tel*4o*8 0;0#4111407/2 .a?8 0;0#41114070

Teracom 'imited ##############################################################################

For Faulty ADSL CP s
Contact $erson 8 )r* (ngadsinh Chauhan )ob* P 0942;919070 (%%!+&& 6. !+$(3!/!+$'(C+)+4T C+4T+! Teracom &ervice Center Teracom 'imited2 0 '*< 4agar2 4ear %elu? Char !asta2 4iOam ura2 =adodra#2 <uGarat

49

=)C - =u alamritha )agnetic Com onents 'imited ) ##############################################################################

For faulty ADSL CP & Contact $erson 8 )r* $ravin )istr" Contact 4o* 8 E91 9;24991072 +mail 3% 8 ravinmistriMgmail*com (ddress 8 4o*1;2 &ukan &ho ing Centre 4ikol 4aroda !oad2 4ew 4aroda2 (hmedabad P 3;002/

M0s S*7A+A &'L'C-M (/or 7aisecom ma e '1 Converters) ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

(%%!+&& 6. !+$(3! / !+$'(C+)+4T C+4T+! )!*'*L*C(3% =3C+ $!+&3%+4T -.34*) &,!(4( T+'+C6) 1 $6D+! 'T%* /TF .'66!2 &,!R( T6D+!&2 &*$*!6(% &+C,4%+!(C(% P /00 003 $F*27;4/119 / 27;4119; +ngineer7s )obile 4o* # 0932320199;* +#mail 8 suranaMsurana*com baluMsurana*com

Part . $

Ca"" 4oo in8 0 7MA raise #rocedure for fau"ty )) e1ui#ment #arts

,T&T(!C6) $ortal
1. )pen htt 8//www*utstarcomtsc*bsnl*co*in/Fome*as ? in 1nternet 9Jplorer C.- and a*o/e.
2. ! en !ype Username and Password Pro/ided *y U!S!A;. &. Sele#t Pro4e#t 3SN$ %ultiplay2! en 9nter ,. ! en Sele#t Call )anagement /* Call !egister =. U! 9quipment H. Sele#t 'ir#le C. Sele#t SSA B. ! en Sele#t 1P Address 1-. ! en !ype 1P Address in 3oJ. 11. 1n #ase of U! 9quipment $ike )'$AN Sele#t 9quipment instead of 1P Address as s own in No.B 12. ! en Sele#t 9quipment !ype e.g )'$AN

50

1&. ! en Sele#t Site NA%9 and 1P Address. 1,. Sele#t 'all !ype"Normal or 'onfiguration 1.. 3SN$ 'onta#t Name 1=. S!D 'ode ? P one No 1H. 9mail 1d 1C. %o*ile 1B. Nature of Pro*lem 2-. Pro*lem Des#ription 21. Sa/e 22. After 'li#king on Sa/e 3utton registration of t is #all is #ompleted !o see t e status of t e 'all again 7o to Call management and *y #li#king Call &tatus and Sele#ting Duration it s ows t e status report of t e ;egistered 'all.

:T+ P C&4' $ortal

To !egister a Call for )ulti la" 1 !ural $roGect
1. )pen t e <!9"3SN$ !e# ni#al Support Portal (%aintanan#e and spares support + htt 8//www*Oteindia*bsnl*co*in/%efault*as ? 2. $og"in wit #orre#t Username ? Password ( gi/en to e/ery Node0N13 1n# arge + &. ' oose t e #on#ern pro4e#t U %ultiplay or ;ural ? #li#k on E 9nter E 4. #li#k on E Call Fandling 5 5 Call !egister E .. sele#t from E +@ui ment E or E 3$ (ddress E. =. Sele#t from E +@ui ment T" e E H. Sele#t your site name from E Site E *rowser. C. Sele#t t e E3$ (ddress.G B. Now fill t e required details #arefully like 3SN$ 'onta#t person Name2 Part No. 2 'onta#t no.2 9"mail 1D2 %o*ile no. ? Pro*lem Des#ription. 1-. #li#k on sa/e. 11. !o ' e#k t e 'all Status 2 #li#k on ECall Fandling 5 5 Call &tatus E 12. Sele#t 'ir#le 2 SSA ? 'ity ? ' e#k t e status of registered 'all.

To !aise !)(
1. 2. &. ,. .. =. H. C. B. Sele#t ;%A Status from E !)( Fandling menu E Sele#t your 'ir#le2 SSA ? 'ity Please ;aise ;%A for parti#ular #all w ere e/er t e E ;%A raised E status is N). Sele#t t e parti#ular #ase id. 9nter 'onta#t Name2 Address2 Pin #ode2 'onta#t No. ? 9"mail 1D of Node 1n# arge. Sele#t 3oard Name ( e.g. AS!D2 AS!92 Fan %odule2 S''F2 S'': + 9nter serial No. ? %odel of faulty *oard 0 part Sele#t from Failure Symptoms ( pro*lem generated due to faulty part + 'li#k on E &ave E to raise ;%A

Huawei I Care Portal

( For Faulty HUAWEI Parts )

1. )pen Ae*site 6 ttps600i#are. uawei.#om0 2. 9nter Username and Passeord Pro/ided to Node &. Now Sele#t isupport 3usiness user

51

,. Sele#t :ome .. Sele#t 'reate Ser/i#e ;equest to *ook request =. Sele#t 'S U !e# ni#al ;equest H. Sele#t Produ#t 6 Smart AM %A .&-- (For Fan !ry+ or sele#t from %enu. C. 9nter Serial No2 of faulty part B. Des#ri*e t e Pro*lem Summary 1-. Sele#t Se/erity type 11. Now Sele#t Su*mit

6m#ortant contact nos.

<uGarat Circle P Croadband 46C
$hone 4o* 8 - 079 ) 204037;; - 079 ) 204037;9 +#mail 8 co*bbnoc1Mgmail*com co*bbnoc2Mgmail*com

C&4' # Cangalore 46C

52

* For +road%and Mult"play networ# ,

$hone no* 8 - 0;0 ) 2/;0;;99 - 0;0 ) 2/;0;;77 +#mail 8 bbm nocMhcl*in bbnocHm Mbsnl*in

&%+ -)$ ) 8 klsreevatsaMbsnl*co*in %+ -)$) 8 salraoMbsnl*co*in

????????????????????????????????????????????????????? * For -. Rural Networ# ,

Cangalore 8 0;0#2202;97; 0;0#2202;97/ Contact erson 8 )r* =arun )r* , endra )ob # 9;442;;2;2 )ob P 99040/;029

+#mail 8 OteruralMgmail*com >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>

For P /0/ * !1A$ 2 , Networ#

Cangalore 8 0;0#2/;0;;22 0;0#2/;0;;23 0;0#2/;0;;01

C&4' $une )ulti la" 46C

For P3 - Mult"ply Networ#
$hone no* 8 - 020 ) 2/4/904/ - 020 ) 2/4/0024 - 020 ) 2/4/0020 +#mail 8 m noc uneMgmail*com &%+ 8 Ganaki*dee kumarMgmail*com %<) 8 awalevikasMgmail*com

??????????????????????????????????????????? For P /0/ * !1A$ 2 , System

$une 8 020#2/4111/1 020#2/411191 020#2/411101

53

>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 1.S.ARCOM - P1N

Chiva Cargade =ikas $acha ure )ob* # 9;22/3432; )ob* # 9;0032/074

ZTE Gujarat Circle

Mr. Bhavik Desai Mob. !!!"!#$$%& E'mail ( bhavik)madd*+*ahoo.co.in

NO42A - S2 M NS
)r* .iroO Lhan )r* =imal )ob# 097/4 912921 +#mail 8 firoOkhan091Mgmail*com )ob# 9/3;319/;3

,E-E./0 1-23.M/413-

54

8$ t"ere i an, $eed/ac) $or improvement ( amendment in t"e maintenance manual t"e ame ma, plea e /e intimated to
B.5.P./6/P/417 8DE (BB'-39) 91.90E 32219E7 9. ,. .3/D7 /:MED/B/D P:3-E ( ;<!'=&>";&#%7 2/? ( =&>";&#> 3r send e'Mail on( sdebbco+*ahoo.com co.bbnoc$+@mail.com

188AED BB 8AB D1C1813-/0 E-,1-EE. (BB'-39) B8-07 91.90E 32219E7 4E0EP:3-E B:/C/-7 "4: 2033.7 9.,..3/D7 -/C/.-,PA./ /:MED/B/D7 ,A6/./4.

55