Professional Documents
Culture Documents
ON
SUBMITTED
BY
CHANDRA GUPTA
ENROLL.ID-N08BM047
SUBMITTED
TO
S.NO TOPIC
1 ACKNOWLEDGMENT
2 EXECUTIVE SUMMARY
3 HAIER INDIA
# COMPANY FACTS
#PRODUCT CATEGORY
4 TRAINING AND DEVELOPMENT
#CONCEPT OF T&D
#TRAINING PROCESS
#NEED ASSESSMENT
#METHODS OF T&D
#DEVISING T&D PROGRAMM
#EXECUTION
#EVALUATION
5 SOP-INTRODUCTION
6 SOP FOR T&D IN HAIER
7 CONCLUSION
8 ANNXEURE
#TRAINING AGENDA
#SPEAKER INFORMATION FORM
#TRAING CALENDAR
#TRAINING LOGISTIC: WORSHEET
#EQUIPPING A TRAINING CENTRE
#TRAINING AND PLANNING WORKSHEET
#ANNUAL REVIEW OF TEAM PERFORMANCE
#ANNUAL FEEDBACK ON SUPERVISOR
PERFORMANCE
9 WEBLOGRAPHY
ACKNOWLEDGMENT
Company Facts
Corporate Overview:
The Haier Group is China’s largest home appliance brand and one
of the world’s leading white goods home appliance
manufacturers. Haier was founded in 1984 in Qinghai, Shandong
Province, China and manufactures home appliances in over
15,100 different specifications under96 categories. By April 2006,
the Haier Group has obtained 6,189 patented technology
certificates and 589 software intellectual property rights. Haier
products are sold in over 100countries. Haier is the official Home
Appliances Sponsor of the Beijing 2008 Olympic Games.
Financial services
Global Presence:
Trading Companies: 64
Design Centers: 8
Industrial Complexes: 15
Sales Network: Over 58,000
Board of Directors:
Recognition:
The global revenue of Haier for 2005 was RMB 103.4 billion. Haier
Electronics Group Co., Ltd. (HKG: 1169), a subsidiary of Haier
Group, is listed on the Main Board of the Stock Exchange of Hong
Kong. Qinghai Haier Co., Ltd. (SHA: 600690), also a Haier
subsidiary, is listed on the Shanghai Stock Exchange.
Services:
Refrigerators
Washing Machines
Freezers
Vacuum Cleaner
Water Heaters
Microwave Ovens
Color TVs
DVD Players
Mobile Phones
Based on the philosophy that the technology and fashion can co-
exist, Haier integrates state-of the- art wireless communication
technologies into a complete range of in-fashion mobile phones.
Haier mobile phones include such latest features as GSM/GPRS
technology, integrated digital cameras, MMS, MIDI Polyphonic ring
tones and color LCD screens. The product line includes bar-type
phones, clamshell phones, smart phones and the new and unique
slim phones.
Computers (desktop and laptop)
Haier Pharmacy
Travel
Insurance
Established in 2001, Qingdao Haier Insurance Agency delivers
insurance policies on behalf of insurance companies through
Haier’s comprehensive network and large customer base. The
company also makes loss assessments and handles
compensation on behalf of insurance
companies.
Logistics
Haier Software
CONCEPT OF TRAINING
INTRODUCTION
MEANING
OBJECTIVES OF TRAINING
IMPORTANCE OF TRAINING
PRINCIPLES OF TRAINING
Assessment of Training
Needs
Establishment of Training
Goals
Devising Training
Programme
Implementation of
Training programme
Evaluation of results
Individual:
An individual obviously needs training when his or her training
falls short of standards, that is, when there is performance
deficiency. Inadequacy in performance may be due to lack of skill
or knowledge or any other problem. The problem of performance
deficiency is caused by absence of skills or knowledge can be
remedied by training. Faulty selection, poor job design,
uninspiring supervision or some personal problem may also result
in poor performance. Transfer, job redesign, improving quality of
supervision, or discharge will solve the problem.
Individuals may also require new skills because of possible job
transfers. Although job transfers are as common as organizational
personal demands vary, they do not necessarily require elaborate
training efforts. Employees commonly require an orientation to
new facilities and jobs. Recently, however, economic forces have
necessitated significant retraining efforts in order to assure
continuous employment for many individuals.
Group:
Assessment of training needs occurs at group level too. Any
change in the organization’s strategy necessitates training groups
of employees. For example, when the organization decides to
introduce a new line of products, sales personnel and production
workers have to be trained to produce, sell and service the new
products. Training can also be used when high scrap or accident
rates, low morale and motivation, or other problems are
diagnosed.
NEED ASSESSMENT METHODS:
Individual
Group analysis
analysis
Performance
Organizational goals
Appraisal
and objectives
Work sampling
Personnel/skills
Interviews
inventories
Questionnaires
Organizational climate
Attitude survey
indices
Trainingindices
Efficiency progress
Rating
Exit scales
interviews
MBO or work planning
BENEFITS OF NEEDS ASSESSMENT:
METHODS OF TRAINING
Training is essential for the smooth economic timely and efficient
service of the organization.
In this method, the employee gets training on the job and at the
work place it self the trainee learns while he/she is actually
engaged in doing a job. This method is called as “learning by
doing”.
Several methods are used to provide on-the-job training. They
are:
• Job rotation
• Coaching
• Job instruction
• Committee assignments
TYPES OF TRAINING
2. Scope:
Applicable to employees across the organization at all levels as
per their Training Need Identification
3. Responsibility:
The overall responsibility for establishing, documenting,
implementing and updating this procedure lies with Head -
Training.
4. Procedure Steps:
No ce ity
1 Training needs identification
1.1 Training needs are identified at Training
the following stages: Head
No ce ity
or projects to ensure
competency and skill levels
• Sponsoring fully or
partially to the cost of
the course or essential
materials
No ce ity
1.2 All employees will complete a
minimum of 8 man-days of
training in a year. The mix of
behavioral and functional would
differ as per the level of the
employee.
2 Planning for the training
program
2.1 Based on the above-identified Training Training
training requirements, a training Calendar Head
calendar is prepared.
2.2 The training calendar would
comprise of the following:
• Training Programs
• Tentative Dates and
Duration
• Faculty (Internal or
External)
• Venue (Internal or External)
• No. of participants
• Cost of the program.
3 Inviting nominations to the
program depending on
training needs identified
3.1 A “Note / E-Mail ” is sent to “Note / Training
relevant departments containing E-Mail Head
the schedule of the training
programme and the list of the
personnel from that department
identified for the training.
3.2 The training team would send
communication on the
programme to the employee and
his superior atleast two weeks in
advance to enable him plan and
schedule his work better.
Sr Activities Referen Responsibil
No ce ity
3.3 For programs based on special Training
requirements/ open programs, Head
nominations are invited
3.4 In case there is any change of Training
dates of the programme, the Head
same is communicated to the
relevant departments through a
“IOM” / E-mail and confirmation
is received
3.5 The employee’s superior will Head of
nominate him/ her for the Dept.
training program based on the
following:
• A Need based program
(Organization’s
Requirement)
• As per the employees
competency assessment
• Any Specific training for the
employees development
3.6 Other than in exceptional
circumstances any cancellation
would not be entertained and the
debit of the training cost will
happen to the division.
3.7 Any absenteeism or any
indiscipline shown during the
training will be viewed very
seriously and in turn will impact
the employee’s appraisal.
3.8 In case an employee is deputed
for an external course he or she
would submit a Xerox copy of all
the study material received
during the course along with a
copy of the certificate if any
received during training to the
Sr Activities Referen Responsibil
No ce ity
training team.
4 Faculty & content
assessment
4.1 The Faculty and Content Training
Assessment before the start of Head
the program, would comprise of
the following
4.2 Communicating with vendors the Training
training requirements and Head
inviting their proposals for the
same
4.3 Faculty and Content assessment Training
for all need and competency Head
based training programs, in case
of both internal as well as
external programs. In case of
Soft Skill/ Behavioral training, the
panel for faculty and content
assessment would be members
from Human Resources and the
training team. In case of any
Functional / Technical Training,
the panel for faculty and content
assessment would be HOD’s or
members from the specific
departments
4.4 Certifying the training module Training
and the trainer after assessment Head
and minutes prepared for the
same
4.5 Communicating certain Training
guidelines to the trainer with Head
respect to the expectations from
him/ her. This would involve:
• Preparation of training
module as per the needs
specified by the in-house
training team
Sr Activities Referen Responsibil
No ce ity
• Giving the entire proposal
to the team along with the
commercials to the team
• Making arrangements for
all the training material by
way of Xeroxing of
booklets, exercise, and also
procurement of any other
training material required.
• Being there at the
programme venue right
from the start of the event
till the end
• Collecting the evaluation
forms duly filled in from the
participants and handing
them over to the training
team.
4.6 The training material such as
Games, Exercises, Books, Video
Cassettes, CDs, Audio Cassettes
etc. will be kept in a central
training inventory with the
Peoples Office and will not be
removed without that training
department’s permission
5 Training Implementation
5.1 The training is conducted based Agenda Training
on the “Agenda” for the Head &
programmes Training
Faculty
5.2 Customized Programs are made Training
to address the generic and Head &
immediate needs communicated Training
to the learning and development Faculty
department by the HOD’s or
programs as per Management
Directives
Sr Activities Referen Responsibil
No ce ity
No ce ity
program to fellow
colleagues
development
7 Training MIS
7.1 A monthly training MIS would be Monthly Training
prepared, which would be sent to MIS Head
all the division heads.
7.2 The training calendar would be Training
tracked for the trainings planned Head
vis-à-vis training programmes
conducted
8 Records
8.1 Training records will be kept in Training Training
employee’s personnel files for all Records Head
corporate training, whether in-
house or external and on
personal development. The
information will include details
on course content, cost and
purpose of the training.
8.2 Based on the training needs Training Respective
Sr Activities Referen Responsibil
No ce ity
identified and relevant training Plan HR Heads
programs being conducted, the
details for the same are
mentioned on the “Training Plan”
for all employees
8.3 Training Respective
In case any training session does Plan HR Heads
not happen according to the
“Training Plan”, that particular
training session is carried into
the next “Training Plan” made
and it is ensured that the
defaulted training session is
completed within the first month
of the new “Training Plan”
8.4 Training Respective
On completion of all types of History HR Heads
training, the “Training History Card
Card” for the employee is
updated.
8.5 Training Respective
The “Training Plan” is updated Plan HR Heads
after the completion of training
planned. In case of pending
requirements the same may be
carried forward if the need
persists.
5. Training:
Wherever applicable, training to be provided to the people
responsible to carry the above mentioned functions smoothly in
their respective divisions. These training needs will get identified
as per the training need identification process.
6. Resources:
All necessary resources required to perform the above mentioned
activities would be provided to all as part of their work
environment and work infrastructure.
8. Measurements:
The following measurements will be used to determine the status
of the above procedure and its effectiveness. These
measurements will be done once in three months.
1. RECRUITMENT STAGE
2. INDUCTION
TRAINING NEED 3. APPRAISAL
IDENTIFICATION 4. COMPETENCY ASSESSSMENT
5. PERSONAL DEVELOPMENT
1. TRAINING MODULE
PLANNING FOR TRINING 2. FACULTY
PROGRAMM 3. VENUE
4. NO OF PARTICIPANTS
5. ANNUAL CALENDAR
1. SELF NOMINATION
INVITING NOMINATION 2. SUPERVISOR SUGGESTION
3. HR DEPTT DECISSION
4. TOP MANAGEMENT SUGGESTION
1. TRAINING MODULE
DIVISING TRAINING 2. TYPE OF TRAINING METHOD
PROGRAMM 3. COST
SOPs are the perfect training and development tool for mastering
established jobs. With them we can continuously improve
people's performance.
Annexure 1
Title of Training
Location
Trainer(s): Name(s)
Training Coordinator: Name
MATERIALS PROVIDED
1.
2.
3.
4.
LEARNING OBJECTIVES
Distinguish …
Identify …
Describe …
Title of Training
AGENDA
8:00-9:45 Welcome
Introduction of trainers & any interpreters
Participant introductions
Overview
Pre-evaluation
9:45-10:00 BREAK
12:00-1:00 LUNCH
3:15-3:30 BREAKS
3:30-4:15 Wrap-up discussion
Thank you to participants
Day One evaluation
Phone: ______________________________________________
Fax: ________________________________________________
Email: ______________________________________________
___________________________________________________
Due date:
2. Date/time of presentation:
YES NO
4. Main points of training content:
6. Honorarium: YES NO
a. Legal name/spelling:
b. Amount:
b. Travel dates:
Annexure 4
Training Logistics:
A Worksheet
Schedule/Struct
ure
o Optimal
number of
training days
o Spread of
training: over
one week,
month, etc.
o Best day(s) of
the week
o Best time of
day
o Length of each
session
o Time of year
What you Where to find How to find Team notes
need to know the answer the answer
(steps)
Training
Location
o Accessible by
car?
o Accessible by
public
transportation
?
o Handicap
accessible?
o Easy to
locate?
o Adequate
parking?
o Safe parking?
o Comfortable
for
participants?
o A large
enough
training room?
o Supplies on
site?
o Sources of
other needed
supplies
o Food available
(lunch,
snacks, etc.)?
Advertising
o Information
for enrollment
forms
o Will flyers be
an effective
marketing
tool?
o Will direct
invitations be
an effective
marketing
tool?
o Would a
newsletter be
an effective
marketing
tool?
o Other
advertising
ideas
Registration
o By fax?
o By phone?
o By e-mail?
o By mail?
o Through
worksite?
o Other ways to
register
o Other
registration
considerations
o
Annexure 5
This list assumes that the center has two full-time staff, one training
coordinator and one assistant, but no in-house trainers. It also assumes
that the center has one training room with a capacity of 30-35 people,
one office for two staff, one storage/supply room, and one reception
area with two restrooms, one for men and one for women.
Furniture
(2) Desks
(4) Chairs
(1) Front desk for the reception area
(1) Sofa for the reception area
(1) Table for the reception area
(2) Message boards for the reception area
(2 - 3) File cabinets
(3 - 4) Bookshelves
(2) Lamps
Office Supplies
Pens, pencils and markers
Pads and notebooks
Paper for printing and photo copying
Blank disks and CD ROMs
Envelopes
Blank labels
Staplers
Tapes
Paper clips
Scissors
(1) Country map
(1) Calendar (preferably for the wall)
Audio-Visual Equipment
(1) Slide projector (with carousel)
(1) Overhead projector
(1) Laptop computer
(1) LCD projector
(1) TV for showing video
(1) VCR
(1) Laser pointer (or a long stick for pointing)
(1) Microphone, if appropriate for room size (wireless
preferred)
(1) Amplifier or speaker (for microphone)
(1) Projection screen (or clear and flat white wall)
(3) Extension cords
Furniture and Room Specifications
(10-15)Tables
(ideally, rectangular-shaped portable tables to
accommodate different training formats; number of
tables depends on size of the tables)
(40) Comfortable chairs
(1) Podium or table for speakers
(1) Stand or table for projector
(1) Clock
Adequate ventilation and temperature
Blinds or curtains for windows
Adequate light
Electricity outlets
Office Supplies
(1) Large white board (or blackboard)
Several white board markers (or chalk for blackboard)
Several flip charts (good to have a stock of them in case
of a power outage)
Several flip chart markers
Easel or other stand for flip chart
Several adhesive tapes for flip charts
Notes:
1) Access to a restroom is important.
2) A water dispenser is a nice item to have. If there is no water
dispenser, bottled water can be offered to the participants.
Annexure 6
Training Title:
____________________________________________________________________
Target Audience:
_________________________________________________________________
Location:
_______________________________________________________________________
_
Goal of Training:
__________________________________________________________________
Learning Objectives:
_______________________________________________________________
_______________________________________________________________________
_________
_______________________________________________________________________
_________
Project staff/roles:
_________________________________________________________________
_______________________________________________________________________
_________
Financial resources:
________________________________________________________________
Training Materials:
_________________________________________________________________
Trainers:
_______________________________________________________________________
_
_______________________________________________________________________
________
_______________________________________________________________________
_________
Funding/Honorariums:
_____________________________________________________________
_______________________________________________________________________
__
Annexure 7
Team
Name:
• Please indicate the rating that you feel is most descriptive of your
perception of your team. Support your rating by constructive
comment. It is the comments that will be most useful in the
identification of areas for improvement, and subsequent
remedies.
Key to Ratings:
N Never
R Regularly
A Always
Comments:
(ie Does your team undertake new ideas and demonstrate a creative
approach?)
Rating: _________________________________
N R A
Comments:
(ie Does your team accomplish its objectives on schedule and to the required
level of quality?)
Rating: _________________________________
N R A
Comments:
(ie Are your team’s roles and responsibilities clear and do team members
understand what is expected of them?)
Rating: _________________________________
N R A
Comments:
(ie Are the knowledge, skills and talents of your team members used
effectively?)
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
(ie Do your team members work together with a high degree of energy and
involvement and have a strong sense of team spirit?)
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
(ie Is day to day communication among your team members frequent, honest
and direct and does your team have regular team meetings?)
Rating: _________________________________
N R A
Comments:
(ie Does your team identify and solve its own problems and make effective
decisions through involvement and consensus?)
Rating: _________________________________
N R A
Comments:
(ie Does your team continuously evaluate the effectiveness of its dynamics,
methods and performance?)
Rating: _________________________________
N R A
Comments:
___________________________ ________________
Employee Signature Date
___________________________ ________________
Supervisor Signature Date
Annexure 8
Annual Feedback on Supervisor Performance Form
Name of Name of
Supervisor Supervisor’s
Being Supervisor:
Reviewed:
Supervisor’ Faculty/Sectio
s Position: n:
Key to Ratings:
N Never
R Regularly
A Always
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
Comments:
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
Comments:
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
Rating: _________________________________
N R A
Comments:
Comments:
Rating: _________________________________
N R A
Comments:
WEBLOGRAPHY
1 en.wikipedia.org/wiki/Training_and_development
2 www.businessballs.com/traindev.htm
3 www.growingcoaches.com
4 www.citehr.com
5 en.wikipedia.org/wiki/Standing_operating_procedure
6 www.google.com
7 www.astd.org
8 traininganddevelopment.naukrihub.com