DAMIEN HARVEY 23 CALDICOT STREET, NEWPORT, SOUTH WALES, NP19 0FS HOME : 01633 671149 MOBILE : 07854 011482

E-MAIL : damienharvey_@hotmail.co.uk

Education
[2004 - 2007] University of Wales, Newport 2:2, BA Film and Video [2002-2004] Lliswerry High School A-Levels: Media B English C History D [1997 - 2002] Lliswerry High School 9 GCSEs including English, Mathematics and Science.

Experience
[August 2013 Present] Riverfront Theatre Casual Box Office Assistant Serving customers on the till using the in-house database Cash Handling Cashing up Dealing with customer complaints Ushering customers to performances Writing letters and e-mails to customers Data Entry General admin duties [June 2012 - Present] Newport Library Supply Library Assistant Customer Service Dealing with customer complaints Data Entry Scanning documents Logging new customer details Maintaining and updating customer records Organising literature events during the holidays Using the in-house database for customer queries General admin duties

[July 2012 - Present] ASDA Chilled Assistant Customer Service Cash Handling Dealing with customer complaints Merchandising stock Providing exceptional customer service Data entry [November 2011 June 2012] HMV Newport Customer assistant Customer Service Cash Handling Dealing with customer complaints Merchandising stock Working to targets within the store [March 2008 -November 2011] Arriva Trains Wales On-Board Steward/ Caf Manager/ Depot Supervisor Maintaining stock Cashing up Data entry and filling out forms using Excel spreadsheets and Word Scanning documents Processing and sending off files for the maintenance of the office and Caf Tight timekeeping Liaise with other depots via telephone and email HR work - making sure shifts were covered and arrangements were made to keep everything running Customer service Catering duties - serving hot and cold drinks and refreshments Stock checking and ordering for the Caf [Dec 2005 Feb 2008] Cineworld Newport Box Office / Concessions Assistant Assisting customers Serving on the till Good customer service Cash handling Merchandising stock Managing members of staff Dealing with customer complaints Completed standard level training Organising and running events at the Cinema Helping other members of staff with their own training

Key Skills
Ability to manage time and prioritise workload. Proficient in the use of all Microsoft applications. Confident in communicating in a variety of ways including face-to-face, over the telephone, via letter and e-mail. Ability to work alone to individual targets as well as within a team I deal with customer complaints in a polite and professional manner I am able to pick up new processes quickly and efficiently

References
Mr. Andrew Irving, The Riverfront Theatre, Newport, NP20 1HG Tel: 01633 656757 Mr. Rhodri Matthews, Newport Central Library, John Frost Square, Newport, South Wales NP20 1PA Tel: 01633 414700