Professional Documents
Culture Documents
INTRODUCTION
Front Office:
The Front Office Department comprise of the Reception, Guest Service Offices, e!! Services, Reservation, Operators, "#ecutive C!u$, %ea!th and Recreation Center and usiness Center& The purpose of the Front Office Department is to provide guests assistance 'ith !uggage, transportation, information concerning the hote! and the cit(, and an( other service arrangements needed during their sta(& "mp!o(ees of the Front Office Department often provide the first and !ast impression of the hote! to our guests& It is therefore vita!!( important that emp!o(ees disp!a( a prompt and courteous attitude to a!! guests and demonstrate the e#ce!!ence in service& The Front Office )anager 'ho comes under the direct supervision of the Director of Rooms and supervises the Front Office Department& Important of Front Office Department to the Hotel %ospita!it(, 'arm 'e!come Often provide first and !ast impression&
Often have !ongest contact 'ith guest&
Continuit(* +ong term service, recognition of repeat guests, remem$er names, guest histories Ac,uaint guest 'ith hote!& Se!! hote! food and $everage out!ets& Up se!!* Suggest de!u#e and suites&
provision of e#ce!!ent customer re!ations this is the most important aspect of the $usiness side of the hote!, mote! and $ed and $rea0fast industr(& Ta#es is the reason for this, the night audit is the determining factor for the amount of ta#es o'ed $( the hospita!it( faci!it( on ta# da( each (ear& Under the heading Ta#pa(er Record of the faci!it( are !isted the Registration card, Room revenue $a!ance sheet, Dai!( contro! report, %ouse0eeper4s report, Cit( !edger, )onth!( Summar(, Ta# report room revenue sheet, and if the hote! is residentia! hote! then a Residentia! record sheet is a!so needed& The dai!( and month!( report and the room sa!e, dai!( and month!( accounting sheet must each $a!ance 'ith the dai!( and month!( ta# sheet& Night audit fo!!o' the prescri$e designed routines* 5 to update the c!ient fo!io, 5 6erform account c!osing for the da(, 5 6repare and distri$ute dai!( $i!! to the c!ient& 5 6repare and distri$ute a range of report& One of such report to management is perpetua! inventor( of account receiva$!e, that te!!, ho' man( receiva$!e 'here o'ed at the $eginning of the da(, ho' man( 'ere paid and ho' man( 'ere charges during the da( and at the !ast the c!osing $a!ance of the da(& At the end of the (ear a!! of the summaries must $a!ance 'ith the annua! ta# sheet and this is the amount of ta#es o'ed to IRS for the hote!, mote! or $read and $rea0fast faci!it(& If, there is a!so a restaurant or other sa!es departments 'ithin the main faci!it( this a!so must $e recorded and reports prepared dai!(, month!( and annua!!(&
pu!!s together the p!ans and operations of a hote! on a dai!( $asis, not 3ust at the end of an accounting period& U!timate!(, the night audit a!!o's genera! managers to ma0e good financia! decisions $ased on current and cumu!ative data&
There are five $asic steps invo!ved in preparing a night audit* 6osting room and ta# charges Reconci!ing departmenta! financia! activities Reconci!ing the accounts receiva$!e Running the tria! $a!ance 6reparing the night audit report& +earning the mechanica! or hand method of doing the night audit, ho'ever, 'i!! assist the front office manager in understanding the intricacies of fo!!o'ing a paper trai! of guest and departmenta! transaction& The modern method of performing the night audit on a 6)S 'i!! $e used, $ut one shou!d a!so $e fami!iar 'ith the components up c!ose and persona!& osting !oom and Ta" #harges: After the night auditor has revie'ed an( messages from other front of:ce staff, revie'ed guests 'ho chec0ed out of the hote!, e#tended an( guest sta(s, revie'ed a!! room rates, and printed a variance report, his or her :rst tas0 is to post room and ta# charges to a!! accounts& The 6)S can easi!( post room and ta# charges to the e!ectronic fo!ios, 'ith the room and ta# options& Assem$!ing Guest Charges and 6a(ments The various modu!es in a 6)S 1food and $everage, ca!! accounting, gift shop, etc&2 a!!o' for ease in assem$!ing guest charges and pa(ments& The fo!!o'ing is a t(pica! !ist of point/of/sa!e departments for 'hich income 'i!! $e reported* 5 5 Restaurant 7 1$rea0fast2 Restaurant ; 1!unch2
5 5 5 5 5 5 5 5 5 5 5 5 5 5
Restaurant < 1dinner2 Room service 7 1$rea0fast2 Room service ; 1!unch2 Room service < 1dinner2 +ounge 7 1!unch2 +ounge ; 1happ( hour2 +ounge < 1dinner2 +ounge = 1entertainment2 >a!et Te!ephone Gift shop Spa and poo! 6ar0ing )isce!!aneous
Note ho' the restaurant, room service, and !ounge paper'or0 is further c!assi:ed $( mea! or function, to faci!itate record0eeping& Genera! )anagers can revie' the income/generation activit( of each of these departments 'hen the( are reported separate!(& The guest charges option of the night audit modu!e in a propert( management s(stem can sort and tota! a!! departmenta! charges and pa(ments that have $een posted to the e!ectronic fo!ios from the point/of/sa!e s(stems that interface 'ith the 6)S& These data are accurate as !ong as the person entering the charges at the point/of/sa!e termina! 0e(s them in accurate!(& !econciling Departmental Financial Acti$ities: The departmenta! tota!s option of the night audit modu!e in the 6)S
'i!! report the tota!s of sa!es $( department, as sho'n in Figure 78/;& These tota!s are compared to posting information received from the point/of/sa!e s(stem& Another departmenta! tota! that must $e veri:ed is the cash tendered $( guests at the front office& %ote!s var( in their cash/processing po!icies& Some front offices process restaurant guest chec0s from cash customers or other departments in the hote!, $ecause management 'ants to centra!i?e the cash transactions& In other hote!s, this po!ic( 'ou!d $e a great inconvenience $ecause of the distance of the various restaurants, !ounges, and gift shops from the front office& It a!so re,uires additiona! personne! in the various departments to carr( the guest chec0s 'ith the cash or credit cards to the front office& The cashier option of the night audit modu!e in the 6)S 'i!! report the amount of cash, credit cards, and coupons received and discounts processed during the shift, the tota! amount of cash received $( each cashier 'ho has $een issued a cash dra'er must $e veri:ed against the tota! mone( deposited for that shift&
!econciling Accounts !ecei$a%le: The cit( !edger is an accounts receiva$!e he!d at the front office& The cit( !edger is a co!!ection of guest accounts of persons 'ho are not registered 'ith the hote!& The( have either received approva! for direct/$i!!ing privi!eges or paid a deposit on a future $an,uet, meeting, or reception& The night auditor 'i!! treat these accounts 3ust !i0e the accounts on the guest !edger for registered guests& %e or she must assem$!e the charges and verif( their accurac(& The cash received from these accounts is re@ected in the cashier-s report& The
:gures in a cit( !edger can $e ,uite !arge& A hote! that promotes direct $i!!ing as a customer service ma( have outstanding guest de$it charges of A78,888 to AB8,888& The hote! ma( ho!d a credit $a!ance, amounts of mone( a hote! o'es guests in future services, of A;B,888 to A7B8,888 or more from deposits on future receptions and meeting room renta!s& The contro!!er of the hote! must c!ose!( 'atch the $a!ances of these accounts to ensure effective cash @o' management& The master credit card accountCan account receiva$!e that trac0s $an0, commercia!, private !a$e!, and interse!! credit cards such as >isa, )asterCard, and DC Cis he!d at the front office& Depending on the si?e of the hote!, the services offered to the guest and the speed of reim$ursement from the credit/card agenc(, this :gure ma( a!so $e ,uite !arge& It is not uncommon for a medium/si?e hote! to have an outstanding credit $a!ance of A<8,888 to AB8,888 at an( one time& As chec0s are received from the credit/card agenc(, this :gure is reduced& It 'i!! rise again 'hen ne' charges are posted to a guest-s fo!io& Ehen the chec0s from the credit/card agenc( are received, the( are posted to the respective credit card-s account receiva$!e, and a current $a!ance is ca!cu!ated& The cit( !edger and accounts receiva$!e options of the night audit modu!e of a 6)S 'i!! produce a report of the activit( on the cit( !edger and master credit/card accounts. !unning the Trial &alance: A tria! $a!ance is a :rst run on a set of de$its to determine their accurac( against a corresponding set of credits& The tria! $a!ance he!ps the night auditor focus on accounts in 'hich charges ma( have $een posted or reported incorrect!(& For that reason, it is important
that the night auditor compare the departmenta! tota!s against an( transfers and paid/out s!ips for each department processed $( des0 c!er0s and cashiers&
'oal of reparing the Night Audit !eport: Students stud(ing hote! front office management ma( as0, FEh( shou!d the night audit report $e preparedGH It offers a massive amount of dai!( operationa! :nancia! feed$ac0 that provides an immediate opportunit( for managers to react and respond& The night audit report is 0e( in ma#imi?ing the efficienc( of a hote!& The dai!( :gures regarding room occupanc(, (ie!d percentage, average dai!( rate, and revenue per avai!a$!e room 1Rev6AR2 provide managers 'ith dai!( opportunities to improve a s!o' sa!es period& Guests 'ho demand an accurate fo!io comp!ete 'ith guest charges can $e he!ped more efficient!( as a resu!t of this process& As (ou $egin (our career in the hote! industr(, ta0e the opportunit( to revie' the :nancia! statistics generated $( the night audit report& It 'i!! provide a capsu!e revie' of the importance of departmenta! :nancia! activities and their ro!e in de!ivering hospita!it(& This $ac0ground 'i!! a!so provide (ou 'ith insight into the decision/ ma0ing process, 'hich, in turn, he!ps various departments, adhere to their $udgets&
Reports To: The Front Office )anager, Finance Contro!!er and the Genera! )anager Co-ordinates with: The Front Office staff of night shifts, inc!uding the Cashier, Dut( are avai!a$!e& Duty Timings: Reports at 78 6&)& $ut 'or0 starts at 7; A&)& 1date changes/grave(ard shift2& Job Summary: Night Auditor is overa!! in charge of compe!!ing the Front Office guest accounts and conso!idating the same to the dai!( sa!es statement, the D report and the guest !edger transcript a!so 0no'n recapitu!ation sheet or recap sheet& )anager and if necessar( other "#ecutives 'hen the(
specia! rates, creditors, trave! agenc( voucher and ma0es sure a!! the $i!!ing instruction are fo!!o'ed correct!(& =& %e shou!d chec0 ph(sica!!( the cash $o# and its content& The amount of cash co!!ected shou!d ta!!( 'ith the guest fo!io pa(ments
B& The Night Auditor pa(s specia! attention to foreign currenc( pa(ments
ensuring these have $een charged at correct officia!s rates and the
encashment certificate have $een made and issued vio!ation 'i!! amount to F")A vio!ation&
I& The Night Auditor shou!d compi!e the D report 1tria! $a!ance2 and
ensure the tota! of the entire de$it e,ua! the tota! a!! the credits& For an( service de!ivered 'ith the de$it for 'hich pa(ment is not received at the moments, the same is referred to cit( !edger 1amount due2 9& The Night Auditor shou!d ensure ?eroing the accounts for each and ever( guest fo!io $( e#amining ph(sica!!( a!! the fo!io&
rere)uisites:
Qualification: A hote! graduate or in some cases a norma! graduate
strain of night dut(, shou!d $e 'e!! versed in a!! front office s0i!!s, as communication, guest accounting, guest comp!ains, managing other staffs&
The Night Audit report is usua!!( organi?ed to meet the needs of a specific !odging esta$!ishment& Some Genera! )anager might re,uire more financia! data than others& The $udget is the target amount of sa!es p!anned for that da(& The goa! sho's 'hat percentage of the $udgeted figures 'as actua!!( achieved& Some hote! managers 'ant a cumu!ative figure reported each da(, to gain more comprehensive overvie' of achievement of financia! goa!s& It is important that manager approach this report as a functiona! too! that provides dai!( operationa! financia! data& Its ma3or components ma( seem over'he!ming 'hen perceived as a 'ho!e& Dai!( revie' of the reported figures a!!o's management the opportunities to $e f!e#i$!e in meeting financia! goa!s&
"ach department in the hote! is re,uired to provide a dai!( sa!es report to the front office& These figures are !isted and compared to the $udget goa!& Genera! )anagers of hote!s use these figures to determine the profita$i!it( of income Jgenerating departments and the success of mar0eting programs&
&an* Deposit:
an0 deposits are a!so part of the night audit& In !arge hote!s, $an0 deposits are made severa! times a da( to satisf( securit( concerns& The $an0 deposit inc!udes $oth cash and credit/card deposits& It is important to note that cash, $usiness chec0s, and chec0s from credit/ card companies are received severa! times throughout the $usiness da(& After these credit/card companies are received severa! times throughout the $usiness da(& After these to the corresponding guest or cit( !edger account&
Accounts !ecei$a%le:
The accounts receiva$!e is an ongoing !isting of outstanding amounts o'ed to the hote!& As mentioned in Chapter K, these potentia! sources of revenue are essentia! to providing positive cash @o'& )anaging and updating these accounts, $( revie'ing them dai!(, is a primar( responsi$i!it( of the contro!!er and genera! manager&
#ashier+s !eport:
In some hote!s, the front des0 c!er0 or cashier is responsi$!e for proo:ng and co!!ecting the various departmenta! dai!( reports& In those situations, the cash and credit/card vouchers are added into the individua! cashier-s shift report& A!so inc!uded in that report are the amounts of cash and credit/card chec0s received for app!ication to accounts receiva$!e& "ach cashier-s shift report is veri:ed $( departmenta! dai!( reports, cash and credit/card vouchers, and accounts receiva$!e cash and credit/card chec0 transactions& These :gures must $e veri:ed in the dai!( $an0 deposit& The cashier-s report 'i!! a!so note an( variances in actua! tota!s and 6)S tota!s& Usua!!(, the hote! 'i!! set a po!ic( regarding the front des0 c!er0 or cashier-s !ia$i!it( for these variances& For e#amp!e, if the actua! amount co!!ected is one cent to one do!!ar !ess than the amount o$tained in the cashier-s report, the front des0 c!er0 or cashier is not !ia$!e for the difference& Amounts signi:cant!( !arger than one do!!ar 'i!! $e investigated to see if such !osses are regu!ar occurrences& Ehen the actua! amount co!!ected is more than the amount o$tained in the cashier-s report, the e#tra mone( 'i!! $e maintained in a house fund to compensate for under co!!ections& These amounts shou!d a!so $e investigated as to regu!arit( and source& Su$stantia! overages and shortages must $e investigated for proper de$iting and crediting of a guest-s account&
,anager+s !eport: The manager-s report is a !isting of occupanc( statistics from the
previous da(, such as occupanc( percentage, (ie!d percentage, average dai!( rate, Rev 6AR, and num$er of guests& Data such as these are necessar( for monitoring the operation of a :nancia!!( via$!e $usiness& The genera! manager, contro!!er, front office manager, and director of mar0eting and sa!es 'i!! revie' these statistics on a dai!( $asis& !oom Ser$ice: Some hote!s report room service sa!es as a separate :gure from tota! restaurant sa!es& If a hote! has organi?ed a specia! mar0eting and merchandising campaign to increase room service sa!es or fee!s that carefu! monitoring of this potentia!!( pro:ta$!e service is necessar(, then the night auditor 'i!! report this :gure& Room service 7 ma( represent $rea0fast sa!es on!(. ;, !unch sa!es. and <, dinner sa!es&
&an)uet Sales: %ote!s 'ith !arge $an,uet operations 'i!! report the $an,uet sa!es :gure separate!( from restaurant sa!es& These :gures are a tota! of the guest chec0s, 'hich ta!!( the individua! $an,uet charges& The night auditor 'i!! a!so chec0 the dai!( function sheet to ensure that a!! schedu!ed functions have $een $i!!ed& The genera! manager can use $an,uet sa!es :gures to determine ho' effective the food and $everage manager is in contro!!ing re!ated e#penses for this division& The( a!so indicate ho' effective the director of mar0eting and sa!es is in generating $usiness& an,uet $rea0fast, $an,uet !unch, and $an,uet dinner :gures are reported separate!( $ecause the( provide mar0eting information on 'hich areas are successfu! and 'hich cou!d $e more successfu!& The $an,uet sa!es :gures 1and the room sa!es :gure2 a!so provide information on the cash @o' activit( of the hote!& If the hote! has schedu!ed A;B,888 of $an,uet $usiness and A;B,888 of rooms $usiness for a 'ee0end, it can meet various :nancia! o$!igations due on )onda(, depending on method of pa(ment& The contro!!er in a hote! 'i!! therefore 'atch room and $an,uet sa!es ver( c!ose!(&
&an)uet &ar and Total -ounge Sales: The sa!es :gures for the $an,uet $ar and !ounge areas originate from the point/of/sa!e cash registers& The tota! sa!es :gures from the various out!ets that serve a!coho!ic $everages are reported to the front office on a dai!( sa!es report after each shift& "ach report is accompanied $( the cash register tapes or audit tapes& These sa!es
:gures from the various !ounges and $an,uets are reported separate!( $ecause the food and $everage manager 'i!! 'ant to determine ho' 'e!! cost/contro! efforts have $een maintained for that department and the director of mar0eting and sa!es ma( 'ant to 0no' ho' successfu! certain mar0eting and merchandising campaigns have $een&
!oom !ental: The charges for room renta!Cthese are not guest rooms $ut meeting and function roomsCare reported on specia! room renta! guest chec0s& The night auditor 'i!! cross/ chec0s these guest chec0s against the dai!( function sheet to $e sure the $an,uet manager has charged room renta!s to the appropriate guests& This :gure is reported separate!( at those hote!s that charge fees for the renta! of faci!ities 'hen no food or $everage is ordered& For e#amp!e, $an,uet rooms ma( $e rented for seminars, meetings,
demonstrations, and sho's& Since room renta! represents a potentia!!( !arge pro:t area 1especia!!( during s!o' $an,uet sa!es periods2, genera! managers 'i!! 'ant to 0no' ho' effective the mar0eting and sa!es department has $een in ma#imi?ing this pro:t center. .alet: One of the services a hote! offers is dr( c!eaning and !aundr(& This feature must $e c!ose!( monitored $ecause the hote! pa(s cash to the off/premises dr( c!eaner or !aundr( service 'hen the c!othing is returned& These costs, p!us a mar0up for hote! hand!ing charges, are posted to the guests- fo!ios& Some hote!s maintain a va!et or dr( c!eaningL !aundr( 3ourna! indicating va!et tags, contro! num$ers, processing dates, vendor charges, hand!ing charges, posting activit(, dai!( tota!s, and the !i0e& Transfer s!ips are prepared to indicate the charges for va!et service& The charges on these transfer s!ips are then posted to the guests- fo!ios& The tota! of the transfer s!ips comprises the va!et tota! for the night audit&
Telephone #harges: After the te!ephone industr( 'as deregu!ated in the ear!( 7MK8s, ca!! accounting $ecame a standard practice in hote!s& This a!!o'ed hote!s to set individua! surcharge rates, rates for adding service charges for out/of/state !ong/distance te!ephone service& The te!ephone department $ecame a ver( pro:ta$!e area in the hote! $usiness& Since a!! phone ca!!s are charged to the guest fo!io, an accurate accounting of the charges is necessar(& In a hote! 'ith a ca!!/accounting s(stem that interfaces 'ith a propert( management s(stem, this ta!!( is e!ectronica!!( o$tained&
'ift Shop Sales and Ta":
The gift shop in a hote! prepares a dai!( sa!es report for the front office& Cash register tapes or point/of/sa!e audit tapes 'i!! accompan( the report& The genera! manager 'i!! 'ant to e#amine the :nancia! activit( of this pro:t center& This is another area in 'hich cash @o' potentia! is monitored& Recording the ta# co!!ected on gift shop sa!es and reporting this :gure is a necessar( accounting procedure&
.ending:
%ote!s that maintain their o'n vending machines 'i!! monitor the dai!( co!!ection of cash& If a faci!it( has a !arge num$er of vending machines, the food and $everage manager assigns one person to co!!ect and count the mone( and prepare a dai!( sa!es report& These reports provide the tota! sa!es :gure for vending&
Spa:
The use of hea!th faci!ities at a hote! ma( $e provided free to guests& %o'ever, other products and servicesCsuch as s'imsuits, hea!th/ re!ated products and e,uipment, the services of a masseur or masseuse, sports !essons, and renta! of e,uipmentCare so!d to the guest& These costs 'i!! usua!!( $e charged to the guest fo!io& A dai!( sa!es report 'i!! $e prepared at each of the hea!thLrecreation faci!ities& Some hote!s offer their hea!thL recreation faci!ities for a fee to the genera! pu$!ic& Transfer s!ips for charges to the guest accounts for future $i!!ing in the cit( !edger provide a tota! against 'hich tota! spa charges are veri:ed
ar*ing: A hote! that offers va!et par0ing or par0ing spaces to guests and the genera! pu$!ic 'i!! ac,uire !arge amounts of cash during a $usiness da(& Cash, $usiness chec0s, and de$it/ and credit/card pa(ments are co!!ected throughout the da( for genera! par0ing, !ong/term $usiness par0ing, and par0ing va!et services& Guests in the hote! 'ho are charged for par0ing services 'i!! have this amount charged to their accounts& The par0ing garage manager 'i!! prepare a dai!( report of the cash and charge activities for each shift of the da(& Supporting documentation, inc!uding par0ing tic0ets, cash register tapes, transfer s!ips, and month!( par0ing permit rene'a!s, accompan( the dai!( report& The night auditor 'i!! prepare a summar( tota! of this account from these reports&
#ash Sales and Accounts !ecei$a%le &alance: The tota! revenue represents $oth cash and charge guest sa!es& A separate :gure is reported for tota! cash sa!es for the da(& This :gure represents the tota!s reported and received from the various departmenta! dai!( reports and is a!so re,uired to 3ustif( the dai!( $an0 d Charge sa!es are re@ected in the outstanding accounts receiva$!e& This is the amount that remains to $e received from the guests& Tota! paid/outs, tota! discounts, and tota! 'rite/offs have $een su$tracted from that :gure& Toda(-s outstanding accounts receiva$!e :gure is added to (esterda(-s outstanding accounts receiva$!e to o$tain a cumu!ative $a!ance of outstanding accounts receiva$!e& #redit #ards and #ash Applied to Accounts !ecei$a%le: Throughout the $usiness da(, the contro!!er of the hote! 'i!! re,uest front des0 c!er0s or cashiers to post $usiness chec0s and cash received from credit/card companies, direct/ $i!!ing accounts, and cit( !edger accounts& The charges from these groups 'ere previous!( moved to accounts receiva$!e& These chec0s and cash pa(ments represent
charges from previous!( he!d $an,uets, guest room renta!s, and the !i0e& The genera! manager of the hote! 'atches this :gure to determine cash @o' activit(& Again, the outstanding $a!ance of accounts receiva$!e is updated&
Analysis of Accounts !ecei$a%le: The front office manager maintains an ana!(sis of the accounts receiva$!e $a!ance& It 'i!! indicate the source of the account receiva$!eCcit( !edger, direct $i!!ing, or various credit cards& 1It is important to note here that cit( !edger accounts ma( have a credit $a!ance $ut are maintained as an account receiva$!e& For e#amp!e, if a guest pa(s a AB88 deposit on a future $an,uet, a credit $a!ance 'i!! $e maintained on the account& Ehen this credit $a!ance is computed 'ith other de$it $a!ances, a de$it $a!ance is rea!i?ed&2 The contro!!er 'i!! use this information to trac0 the aging of accounts, determining the stage of the pa(ment c(c!eCsuch as 78 da(s o!d, <8 da(s overdue, I8 da(s overdueC and to operate an overdue pa(ment co!!ection program&
The cash, credit/card vouchers, and charges received during the $usiness da( from cash, charge, and accounts receiva$!e transactions must $e deposited in the hote!-s $an0 accounts or transferred to the hote!-s interna! accounts receiva$!e& The night auditor 'i!! provide a summar( of the components of the $an0 deposit& an0 deposits are made throughout the $usiness da(& Those individua! tota!s ma0e up
the tota! $an0 deposit 1TT+ ANN D"62& Credit/card tota!s are !isted here $ecause, in some circumstances, the credit/ card voucher is considered cash at the time of deposit& The cash and various credit/card tota!s that have $een deposited must match the tota! cash sa!es p!us the cash received and app!ied to outstanding accounts receiva$!e 1Cash Rec-d ALR2 minus tota! paid/outs& The tota! actua! cash and credit/card pa(ments received, 'hich are reported on the cashier-s report, 'i!! match the tota! $an0 deposit :gure& The amount transferred to accounts receiva$!e 1A)T TR ALR2 'i!! correspond to toda(-s outstanding accounts receiva$!e 1Toda(-s Outstd ALR2&
Operating Statistics
The night auditor 'i!! prepare the dai!( operating statistics for the genera! manager and the various department directors& This ,uic0 summar( provides a revie' of the da(-s activities and the hote!-s success in meeting :nancia! $udget targets& %ote! genera! managers re!( on these statistics as operationa! feed$ac0 mechanisms $ecause the( provide information on the need to modif( e#isting operationa! procedures and offer insight into $udgeting for future operationa! procedures& A!so, these :gures $ecome part of the hote!-s historica! operations record& The rooms so!d, rooms vacant, and rooms out of order are determined $( assessing the house0eeping modu!e and the house0eeper-s report& The num$er of comp!imentar( rooms 1rooms comp2 is determined $( revie'ing guest reservations, registration cards, and fo!ios& A ,uic0 method used to determine occupanc( percentage, dou$!e occupanc( percentage, (ie!d, average dai!( rate, and Rev6AR is sho'n& Room income for the da( is o$tained from
the tota! room charges that 'ere posted after a certain time in the evening 1$et'een 77p&m& and midnight2 and an( ha!f/da( rate charges& The num$er of guests is provided $( the 6)S registration modu!e& The num$er of no/sho's is compi!ed $( ta!!(ing the num$er of reservations 'ith a con:rmed status that did not sho'& Not inc!uded in this :gure are guaranteed reservations, 'hich are processed 'ith a credit/card num$er regard!ess of 'hether the guest sho'ed& The preparation of a night audit report can $e ver( time/ consuming& %o'ever, 'ith a great dea! of cooperation, p!anning, and organi?ation, com$ined 'ith the use of a 6)S that interfaces 'ith a point/of/sa!e s(stem, the time can $e great!( reduced& The accurate preparation of the night audit report provides an essentia! contro! and communication too! for management&
The dai!( @ash report, a 6)S !isting of departmenta! tota!s $( da(, period to date, and (ear to date, is a ver( usefu! report for genera! managers and department managers and supervisors& This report is revie'ed on a dai!( $asis to indicate ho' successfu! a department manager 'as the previous da( in achieving sa!es& This too! is important in discussing strategies for the successfu! achievement of :nancia! goa!s&
B Star =8 0ms from Airport, 9 0ms& from Rai!'a( Station, 9 0ms& from us Stand& 7I< Rooms Indian, Chinese, Continenta! Centra!!( Air/conditioned, Room Service, %LC running 'ater, Te!ephone, Fa#, T&>&, Safe Deposit, Channe! )usic usiness Centre, "#ecutive +ounge, an,uet P Conference Faci!ities, eaut( 6ar!our, %ea!th C!u$, S'imming 6oo! Doctor on Ca!!, +aundr(, )one( Changer, Safe Deposit, a$( Sitting, >a!et, Trave! Des0 Service
!ooms:
Ta3 Residenc( anga!ore offers comp!ete!( air/conditioned rooms that are cocoons of si!0en p!easures that ent'ine (ou in a smooth !u#urious caress& There are 7II rooms that are categori?ed into Residenc( rooms, "#ecutive rooms and Standard rooms& "ach room is e,uipped 'ith faci!ities such as refrigerators, mini $ars, computers, Internet, co!or te!evisions, sate!!ite te!evision etc& Sta( at the Ta3 Residenc( rooms and un'ind in st(!e& Fee! ensconced $( e#pensive tapestries, modern furniture, soft and ca!ming am$ience and a$ove a!! s'ift and efficient room service&
!estaurants:
>isit the Ta3 Residenc( hote! for a sumptuous dining e#perience that 'ou!d !inger on (our taste $uds for a !ong time& Right from forma! to casua! dining, (ou can en3o( them a!! at the Ta3 Residenc( restaurants& #af1 ,o2aic: "n3o( an ec!ectic mi# of Indian and internationa! de!icacies during a visit to this ;=/hour cafO& From Tandoori specia!ties to Cesar sa!ads, the cafO offers an interesting menu to its visitors& Add to it the re!a#ed am$ience that enve!ope the entire p!ace and (ou have a memora$!e dining e#perience on (our p!atter&
,emories of #hina: From pra'ns in hot gar!ic sauce to S?ech'an crisp( vegeta$!es, this Chinese specia!it( restaurant is indeed a
gourmet4s de!ight& esides, the ama?ing dOcor and perfect hospita!it( offered at this fine restaurant ma0es (our visit a!! the more specia!&
'ra2e: This is a must visit p!ace 'ith its de!icious stea0s and ama?ing coc0tai!s to tic0!e (our taste $uds& The Duo 6i!ipino $and that performs in the evenings is another attraction at this restaurant cum $ar
Qour taste $uds 'ou!d sure!( !ove ever( moment of (our sta( at the Ta3 Residenc( hote! in anga!ore& It 'ou!d not $e surprising to see (ou return for an encore in the near future&
)aintain guest account statements. room statistics, and room 0e( inventories and comp!ete proper financia! sett!ements $2 Reservation* Receive and process reservation re,uests for future. Eith techno!og( deve!opment, the Reservation. overnight accommodations& Department can, on rea! time, access the num$er and t(pes of rooms avai!a$!e, various room rates, and furnishings&