TCS Warehouse TCS warehouse & distribution is a sub department of TCS logistics which was introduce as a business unit

in 2004. This division is dealing as a third party logistics as well as functioning as the temporary storage for the final and finished goods. List of main services of TCS warehouse are: Freight Custom clearance Warehousing Value addition and stock repacking Bar-coding and labeling Warranty management Reverse logistics Project management

Freight TCS freight is division which is responsible for the transport of goods and services from one destination to other destination. By utilizing the four modes of transports like road, railway, sea and air transport in the strategic manner depending on the following basic priorities Fragility of material, Urgency of the delivery, Size of the delivery, and cost of transportation. This facility is availed not as for the corrier services but also for transporting huge quantity of raw materials for industry use. Custom clearance TCS also offer the custom clearance to their customer, it includes all sort of paper working and procedures to facilitate their customers as a value added service. This is their competitive advantage in the industry.

Warehousing
TCS provides Warehousing facility to all their business alliances. This includes two types of warehousing: permanent and temporary, depends as per the space needed in peak and low seasons of the company. They maintain proper storing facilities according to the storage requirements of the materials. Like some pharmaceutical components required cold storage facility which TCS fulfills.

Value addition and stock repacking In Value addition and stock packaging services TCS performs the following tasks: bulk breaking, repackaging in single unit and bundles, combining two different products as complimentary gifts etc, packaging in cartons, wrapping and posting of addresses . Bar-coding and labeling In bar coding and labeling unit the TCS offer their customers to outsource this task to TCS in order to cost reduction and minimization of error chances that may occur due to lack of skill and junior labor. In this unit TCS look after all the labeling and bar coding activities in imported, exported and local parcel services. Warranty management In the warranty management TCS tackles all the claims by the customers of the outsourcing companies as their operating agent. That reduces the replacement delays and creates a better relationship between customer and the related business. Reverse logistics In the Reverse logistics TCS facilitate the picking back service of rejected materials spontaneously. In case of fragile materials it is an advantage of both companies that the place occupied by the rejected raw material will be free to use for other productive task. Project management In project management TCS plays role in the terms of logistics portion that include the effective and efficient route mapping in order to reduce cost and delay in delivery, in addition to this how much load and how the load will be managed for maximum utilization of the logistics. OPERATING SYSTEMS: Two kinds of operating systems are being used at TCS. OMS: Order Management System (OMS) is a specialized computer software primarily used for order entry and order processing. An integrated OMS is used in several domains at TCS but at the warehouse it is used for data entry of the received parcel for example(descriptions, attributes, weight and location) and for order processing it helps in (selection, packaging, labeling, picking and shipping) CRS: Customer Relationship System (CRS) is another unique feature of TCS warehouse which gives a personal touch to make their quality better. CRS directly connects the customers with TCS and handles their queries and complaints.

Processes flow at TCS The warehouse and distribution facility is spread over 500,000 square feet in Karachi, Lahore and Islamabad. These locations offer efficient and economical warehousing services with the help of latest technology and devoted workforce.

PROCEDURE OF GOODS MOVING IN THE WAREHOUSE:

RECEIVING THE PARCEL FROM THE REGIONAL

HUB

CHECKING THE DETAILS OF THE PARCEL

AGAIN CHECKING THE WEIGHT OF THE PARCEL

SCANNING, SEALING AND BAR CODING OF THE PARCEL.

DOCUMENTATION PROCESSES

FINAL DISPATCH OF THE PARCEL.

RAIL

ROAD

SEA

AIR